Check list for Daily projects:

Provide real-time support and coaching across both sales and service

Complete assigned tasks (team meetings, one-on-ones, any other tasks assigned)

Provide 1 minute manager/fish type leadership appropriate for the stage of agents’

development

Empower agents to perform by positive reinforcing successful behaviors through interaction and

recognition

Start Reporting/compile day specific reports

Check previous days adherence/needs

Walk and connect with each agent

Keep record of all coaching/trainings with agents

Implement Headwinds/Tailwinds-

1. Headwinds are events that provides difficulties going forward with sale

2. Tailwinds are events that provides assistance going forward with sale

Remote observations/coaching immediately/recognizing success & gaining commitment on one

area of opportunity to improve or implement before next meeting.

Coaching:

Recognized success/positive point

Committed improvement/opportunity

Redesign reporting to better show True Metrics.

Measuring Live Satisfaction