Due to the nature of this material, this document refers to numerous hardware and software products by their trade names. References to other companies and their products are for informational purposes only, and all trademarks are the properties of their respective companies. It is not the intent of ProTech Professional Technical Services, Inc. to use any of these

names generically

"Charting the Course ...

... to Your Success!"

CXD-330 XenApp and XenDesktop Advanced Optimization and Troubleshooting

Course Summary

Description

Designed for students with previous XenApp and XenDesktop experience, this course is best suited for students looking to learn how to enhance the functionality of a new or existing environment and remediate complex issues. Part 1: XenApp and XenDesktop Advanced Concepts – Optimizing the End User Experience Days - 1-2 Learn the skills necessary to optimize the end user experience for both managed and unmanaged devices through policies, and customizations. Students will deliver a seamless Receiver, customize StoreFront, improve logon speeds, and configure settings to deliver graphics and media over limited resources in a virtual lab environment. Part 2: XenApp and XenDesktop Advanced Concepts – Troubleshooting Days - 3-4 Learn about the tools used and issues encountered by Citrix support using real world support ticket scenarios. Students will have access to a virtual lab environment to troubleshoot some of the top support issues and learn how to effectively identify the root cause and implement appropriate solutions. The course covers XenApp and XenDesktop services, databases, StoreFront, and Virtual Delivery Agent registration and connection. Objectives

At the end of this course, students will be able to:

Configure advanced customizations to StoreFront by modifying configuration files

Configure a seamless experience for new users with Citrix Receiver

Optimize the logon experience through Citrix Profile Manager and HDX settings

Identify and configure the proper HDX graphics delivery method based on the user and device

Configure HDX policies to ensure an interactive experience under limited bandwidth or CPU

Optimize the experience for delivering applications over a double hop HDX connection

Use troubleshooting tools to identify root cause of issues

Use CDF tracing and logging to identify root cause of issues

Use the XenApp and XenDesktop PowerShell SDK to troubleshoot and remediate issues

Troubleshoot XenApp and XenDesktop services

Troubleshoot database connectivity issues

Troubleshoot Citrix StoreFront

Troubleshoot user connection issues

Troubleshoot the Virtual Delivery Agent (VDA) registration process Topics

Understanding User Experience Issues

Configuring a Seamless Receiver

Customizing the StoreFront Experience

Optimizing the Logon Process

Optimizing HDX Graphics

Delivering Multimedia

Configuring for Double Hop HDX Connections

Troubleshooting Introduction

Using PowerShell

Troubleshooting StoreFront

Troubleshooting the XenApp and XenDesktop Controller

Troubleshooting VDA Registration

Troubleshooting VDA Connections

Due to the nature of this material, this document refers to numerous hardware and software products by their trade names. References to other companies and their products are for informational purposes only, and all trademarks are the properties of their respective companies. It is not the intent of ProTech Professional Technical Services, Inc. to use any of these

names generically

"Charting the Course ...

... to Your Success!"

CXD-330 XenApp and XenDesktop Advanced Optimization and Troubleshooting

Course Summary (cont’d)

Audience This course is recommended for those who are interested in learning how to optimize the end-user experience through policies and customizations. Specifically:

Administrators

Implementers / Engineers

Architects Prerequisites Recommended prerequisite courses:

CXD-203 Managing App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6 or

CXD-300 Deploying App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6 or

CMB-300 Deploy and Manage Citrix XenApp/XenDesktop 7.6 Fast Track It is also recommended to gain a basic understanding of the following concepts and technologies:

Familiarity with how to navigate and use Windows Server 2012 R2

Experience with Microsoft’s PowerShell language (although a PowerShell introduction is included in this course)

Duration Four days

Due to the nature of this material, this document refers to numerous hardware and software products by their trade names. References to other companies and their products are for informational purposes only, and all trademarks are the properties of their respective companies. It is not the intent of ProTech Professional Technical Services, Inc. to use any of these

names generically

"Charting the Course ...

... to Your Success!"

CXD-330 XenApp and XenDesktop Advanced Optimization and Troubleshooting

Course Outline

I. Understanding User Experience Issues

A. Understanding common user issues B. Common misconfigurations that

hinder adoption C. Understanding the user workflow

II. Configuring a Seamless Receiver

A. Deploying Receiver seamlessly B. Configuring Receiver through ADMX

templates C. Configuring Single Sign On

authentication D. Presentation of apps and desktops

III. Customizing the StoreFront Experience

A. Customizing StoreFront appearance and branding with StoreFront 3.0

B. Using keywords with StoreFront C. Configuring resource filtering D. Advanced customizations through

editing configuration files E. Porting customizations to NetScaler

Gateway F. StoreFront launch and session

timeouts

IV. Optimizing the Logon Process A. Reducing logon times with folder

redirection and exclusion B. Session prelaunch C. Session lingering

V. Optimizing HDX Graphics

A. Understanding graphics delivery B. Configuring the graphics modes with

policies and templates C. Selecting appropriate templates by

use case D. Extracting graphics HDX information

for troubleshooting E. Reducing bandwidth through policies

and settings

VI. Delivering Multimedia A. HDX Redirection technologies B. Client and server content fetching and

rendering C. Configuring Flash video fallback

behavior D. Configuring Windows media

redirection and transcoding E. Using the HDX Skype for Business

optimization pack

VII. Configuring for Double Hop HDX Connections A. The double hop HDX scenario or ICA-

pass-through B. Drive mapping with double hop C. Workspace control behavior D. Session sharing behavior

VIII. Troubleshooting Introduction

A. Support methodology B. Troubleshooting tools C. Citrix Director D. CDF tracing E. Citrix Insight Services F. Citrix Diagnostic Toolkit

IX. Using PowerShell

A. PowerShell structure and syntax B. PowerShell help and discovery

Cmdlets C. XenApp and XenDesktop PowerShell

SDK

X. Troubleshooting StoreFront A. StoreFront authentication B. StoreFront enumeration C. StoreFront services D. XML Broker issue E. Subscription store backup and restore

Due to the nature of this material, this document refers to numerous hardware and software products by their trade names. References to other companies and their products are for informational purposes only, and all trademarks are the properties of their respective companies. It is not the intent of ProTech Professional Technical Services, Inc. to use any of these

names generically

"Charting the Course ...

... to Your Success!"

CXD-330 XenApp and XenDesktop Advanced Optimization and Troubleshooting

Course Outline (cont’d)

XI. Troubleshooting the XenApp and

XenDesktop Controller A. FMA services architecture B. Validating FMA services C. XenApp and XenDesktop SQL

connectivity and authentication D. XenApp and XenDesktop site

recovery and cleanup

XII. Troubleshooting VDA Registration A. VDA registration options B. VDA registration communications C. Common registration failures D. VDA registration troubleshooting

methods

XIII. Troubleshooting VDA Connections A. Connection communication flow B. Common connection failures C. Citrix Receiver clean-up D. XenApp load balancing issues E. Analyzing ICA files F. Active Directory authentication with

Citrix Director G. Enhanced reboot scheduling in Citrix

Studio