MEZZANINE 55 WENTWORTH AVENUE KINGSTON | PO BOX 5249 KINGSTON ACT 2604

P +61 2 6282 8852 F +61 2 6282 8832 www.thinkplace.com.au

Charting a course: Understanding change and it's impact

ThinkPlace is a strategic design consultancy that specialises in transforming complex systems that deliver public value, to be more efficient and work better for people and society.

Managing the change of ‘who’?

?

Understanding people

IndieSamJoe

Joe

NO, AND

“I will lose”

Sam

YES, BUT

“I will wait & see”

Indie

YES, AND

“I will grow”

and

A Thriving, Successful Solution

Failed Solution

• Building from core Values• Honoring traditions• Continuity• Leverage past and present wisdom• People feel honored for their

experience

ChangeStability

• Stagnation• Loss of energy• Missed opportunities• Get left behind• Change agents are denigrated

• Adapt to changing world• New energy and direction• Creativity• Leverage new wisdom• People feel honored for their

creativity

• Lose continuity• Lose core values• Foolish risk• People feel lost• Traditionalists are denigrated

Source: Russ Gaskin, Co-Creative

A Thriving, Successful Solution

Failed Solution

Change

• Stagnation• Loss of energy• Missed opportunities• Get left behind• Change agents are denigrated

• Adapt to changing world• New energy and direction• Creativity• Leverage new wisdom• People feel honored for their

creativityPeople who love change are also repulsed by the downsides of stability. This is the direction of their energy.

Source: Russ Gaskin, Co-Creative

A Thriving, Successful Solution

Failed Solution

• Building from core Values• Honoring traditions• Continuity• Leverage past and present wisdom• People feel honored for their

experience

Stability

• Lose continuity• Lose core values• Foolish risk• People feel lost• Traditionalists are denigrated

People who love predictability are are also repulsed by the downsides of change. This is the direction of their energy.

Source: Russ Gaskin, Co-Creative

The change journey

The change journey

The change journey

The change journey

Comfortable

Needs convincing and meaning

Seeking inclusion

Status quo is OK

JoeAccidental Campers

NO, AND

“I will lose”

SamStay at Homers

YES, BUT

“Wait & See”

IndieConstant Adventurers

YES, AND

“I will grow”

Energized by change

Needs new challenges

Embrace movement

Status quo is boring

Value stability

Needs predictability

Actively resist

Status quo is heaven

People do not resist change – people change all the time. What people resist is having others impose change on them.Margaret Wheatley

Their reality

of “working at the desk”

Derechos Reservados, Design Strategy Research de México

Our idea

of “working at the desk”

Point of View

Dangerously obvious idea

Design with the people affected by the change

The future is not some place we are going to but one we are creating.

The paths to it are not found but made.

Humans can work to build a future only if they can first imagine it.

One who does not live in the future today will live in the past tomorrow. Peter Ellyard

Change = new perspectives + transformational ideas + flawless execution …….that delivers value (Innovation Leadership summit, Lake Como)

Are you designing the change experience?

IndieSamJoe

How are you working with your Joes, Sams and Indies ?

• Impose at your peril• Imagine and co-design a future together• Channel their energies into the change• Communicate the new – with each type in mind• Chart a course through the valley of change

• Remember - The paths to it (future) are not found but made.

Managing the Change (s)

MEZZANINE 55 WENTWORTH AVENUE KINGSTON | PO BOX 5249 KINGSTON ACT 2604

P +61 2 6282 8852 F +61 2 6282 8832 www.thinkplace.com.au

LEVEL 13 EQUINOX HOUSE 111 THE TERRACE WELLINGTON

P +64 021 689 848 jim.scully@thinkplace.co.nz

P +64 022 043 0821 leslie.tergas@thinkplace.co.nz

www.thinkplace.co.nz