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Charles Watson
4125 Windover Way, FL 32934 [email protected]
321-419-9974
Project Management/Information Technology
_____________________________Professional Summary_____________________________
Over five years of experience in quality improvement, information technology, and business
administration.
Team oriented with a strong business operations and technical support background.
Highly analytical. Excellent investigative and research skills.
Flexible, detail-oriented and highly organized to effectively coordinate tasks to accomplish projects
within timelines.
Skilled communicator, establish rapport with members of multiple teams and departments.
Ability to adapt to changing priorities and maintain a positive and strong work ethic.
State and Federal Clearances
Secret Security Clearance- ECS-Federal
Public Trust Clearance (Possible) Department of VA
_________________________________Education___________________________________
Bachelor of Science in Information Technology, University of Phoenix, June 2014, GPA: 3.71.
Master of IT Management, Keller Graduate School of Mgmt. Graduate Oct. 2015 GPA 3.75.
Masters of PM, Keller Graduate School of Management Graduate Sept 2016 Current GPA 3.55
Certifications
A+ Essentials
Project+ certification in progress
PMI Member
___________________________Technical Competencies_____________________________
Microsoft Word, Excel, Power Point, Project, Visio
Share Point- creating sites and subsites
Project Management Experience:
o Create project charters
o Create SOW
o Create Project Scope
o Manage/Identify Risks associated with project as well as find suitable solutions
___________________________________Work History___________________________________
May 2016-Present ECS (Service Desk Technician)
Create new AD users within AD and PowerShell
o Reset passwords
o Manager OU folders
Use Footprints ticket system to monitor technical issues and assign to right team
Image laptops and desktops using SCCM connected to network
Troubleshoot hardware/work phone/software/network issues/work cell phone
Work with Windows Server 2008 for printer issues, setting up home drives.
August 2015- May 2016 CHSi (Information Technology Specialist)
Create documentation/Visio diagrams for workflows, accessing SharePoint, moving files, creating
folders for SharePoint.
Create, configure, manage Share Point site for HHS within time-frame needed (one month)
o Project Life Cycle of SharePoint- data gathering, requirements, needs, wants
o Manage permissions
o Manage files and folders on multiple sites on Share Point (14 sites total).
o Create forms within Share Point
o Set alerts for users
Revamp Microsoft Project previously done to ensure the tasks are placed in order as well as task
dependencies are correct, time frames are correct, and predecessors are correct.
o Work with Program Director and Coordinator to help improve contract processes
o Assist PM with project documentation, scheduling, and project delivery
Act as POC for SharePoint creation and configuration
Conduct meetings for projects IT department is working on
Analyze current processes/policies/procedures IT related and non-related to determine ways to
increase reliability, availability, as well as processes to help off-sites run efficiently.
o Ticket system creation on Share Point
o Create new policies and procedures for off-site locations
o Work with other contractors to determine statuses for their projects
o Work with high-level executives to determine better processes for the contract
June 2015 – August 2015 Crayola Experience Orlando (Client Service Technology Coordinator, IT
Manager)
Maintain all wireless devices (iPads), as well as computers stay connected to the Attraction Network
Ensure all computers as well as servers running attractions are functioning as iPads use them to run
the attraction applications
Patch devices (laptops, peripheral devices, iPads) to IDF or MDF and connect to right network.
Work with vendors to resolve software issues including installing updated software
o Track software and computer issues for further resolution
Work with corporate to maintain phone system (Mitel 5000), networks as well as ensure all network switches work
Manage a small team of IT professionals o Help reduce down-time on network o Help reduce down-time on laptops, iPads o Determine new processes, increase efficiency with Internet as well as attraction
technology
February 2012 – June 2015 Florida Dept. of Children and Families (Access/Technical Support)
Review and document case records, verify employment and income information, and process
applications for the Florida ACCESS program.
Responsible for obtaining statements from collaterals regarding financial assistance provided to
household.
Maintain information in the system’s databases.
Troubleshoot computer problems at level 1 for possible solutions, before elevating to the IT
department, including connecting network printers, connect computers to the Internet.
o Troubleshoot Internet connectivity for computers
o Update software/applications
o Provide technical support for multiple software and applications
o Identify hardware/software issues
o Support Windows operating systems XP and Windows 7.
Train new users on the use of Windows 7, Lync, Outlook, and other desktop applications and
software.
