Innovate | Perform | Grow

Charles JohnsonGMWW Manufacturing and Resources Sector

Sustainability

Changing Demographics

Emerging Economies and Extended Enterprise

Complex Regulations

Digital Convergence

Power shift to Consumers, New business models

Sources: World Bank and IMF

Disruptive

Technologies in

Manufacturing

Cloud Computing

Social Networking

Smart Devices & Networks

Performance ofHardware,

Unlimited Storage,Natural User Interface

Pervasive3D ModelingSimulationAnalysis

Multi-enterprise value chains & trading hubsMash ups and composite applications

Rich collaboration across design and operational networksOne to One consumer connection

Device Mesh networksAccess skills any time, any place, any device

Digital Marketing

Digitization of the Economy

Observe and serve consumers and customers globally with insight into their specific needs and drive profitable revenue growth

Enable a resilient and high velocity value chain network across multiple enterprises to respond flexibly to market changes

Manage innovation and accelerate collaborative product development and across global design teams to improve time to market

Ensure operational excellence through flexible and integrated manufacturing operations with high quality and low cost

Accelerate insight, increase transparency and manage risk across the tiered value network to reduce time-to-decision

ME

S

SC

M

CR

M

PL

M

ER

P

Application Integration

Individual Productivity Tools

Storage Networking Security

Improved Functional Productivity

Foundation for StructuredProcesses

LOB App Infrastructure

Familiar Productivity Tools, Strong Partner Ecosystem

Application Integration

High Performance Computing

Virtualization

ME

S

SC

M

CR

M

PL

M

ER

P

Familiar Productivity Tools Business Processes

Search Business Insight

Collaborate EverywhereAnytime, Anywhere Communications

Enterprise Performance

Storage Networking Security

Faster decision making

Improved Corporate Performance Management

Integrated Data with Analytics

Structured / Unstructured Business Process Integration

Composite Applications (OBAs)

Unified Communications

PL

M

ME

S

SC

M

ER

P

CR

M

Storage Networking Security

Information Rights Management

Virtual 3D Models

Connected Business Networks

Hosted Apps

Collaborate EverywhereAnytime, Anywhere Communications

Device “mesh”

Digital Marketing

Social Networks

Consumer Services

Flexible global business networks

Consumer connection and Personalized experiences

Software + Services platform

Online Applications

Consumer (ad-funded) services

Accelerate Innovation

Grow Customer Relationships

Manage Global Supply Chains

Improve Operations

“Innovation Networks”

“Value Networks”

“Manufacturing Networks”

“Performance Networks”

“Customer Networks”

“Observe and Serve” customers globally to drive

growth with profitable proximity

Manage innovation across

boundaries and accelerate time to

market

Orchestrate an agile

and responsive

supply chain

network to

maximize efficiency under dynamic

market conditions

Drive Flexible and integrated

manufacturing to deliver operational

excellence

Drive Corporate Performance,

Compliance and Risk Management

Manage Risk and Accelerate Time to Decision

Solution Customer

Results/Benefits

Energizer simplifies access to business data to speed collaboration, workflows

Customer

Business

ChallengeWanted employees to have easy access to line-of-business data from their desktop productivity applications

Aimed to improve productivity in everyday tasks

Deployed the 2007 Microsoft® Office system to 6,800 knowledge workers

Taking advantage of Office Business Applications to integrate back-end business data with the 2007 Office system

Enhanced decision making

Improved throughput, reduced inventories

Streamlined feedstock selection and purchase, allocation and operation

Potential yearly savingsof tens of millions of dollars

Strong foundation forfuture solution integration

“We want to use the familiar Microsoft Office desktop programs to deliver business information to the desktop through business intelligence, workflow, and collaboration applications.”.”

Randy Benz, Vice President and Chief Information Officer,

Energizer Holdings

Solution Customer

Results/Benefits

HP’s Balanced Scorecard increases customer satisfaction and saves $20 million per year

Customer Business

Challenge

No consistent means of measuring strategies against objectives

Different methods used to report the same metrics

Needed a single, consistent way to measure performance across all business units, geographies, and functional areas

Deployed Balanced Scorecard business intelligence tool based on .NET, Portal, and Dashboard

Captured data from 40 systems around the world

Implemented Web based reporting environment; created a single reporting tool

Began focusing on business decisions, not reporting issues

Increased customer satisfaction by 3 to 5 points

Reduced missed commitments from 34% to 5% (EMEA)

Saved $20 million per year, on an investment of $0.6 to $1 million

“PMMS turns volumes of raw data into concise and accurate information, helping us make better and faster business decisions.”

Larry FoxVP for Quality and Total Customer Experience, HP Services

Solution Customer

Results/Benefits

Product Development Performance

Customer Business

Challenge

Improve team collab thru the product lifecycle

40/50% nonproductive time; find info, set up meetings, project status

High TCO, lots of tools, not integrated with enterprise technologies

PLC mgmt solution not accepted, difficult user interface, non standard tool usage across org

Inability to collaborate and share information

Single collab toolset; team workspace, knowledge cap, project mgmt, portfolio mgmt, KPI, decision support, reporting, change mgmt, action tracking

Linkage between project tasks, issues, risks, doc’s and owners

Integration of task mgmt between outlook and project workspaces

Familiar MS office app’s

Role based interface

ROI, shorter cycle times

10% productivity increase

Lower TCO, standard/ consolidated tools

Eliminated 3 business apps & 5 user interfaces

Common solution across all teams; ease of use, 1600 users

Create and populate a project site in 1/10 the time

“Our goal was to create an enterprise solution that would make product development easier for our globally dispersed teams and that would support our future business processes.

Don Hardenbrook , Manager, IGC , Intel

Product Development Performance

Customer

Business Challenge

Reduce design cycle times

Increase design productivity

Improve collaboration between departments and between its four sites in France

Manage and keep secure designs for large numbers of variations and modifications, maintaining an accurate design history extending back many years

SolutionDassault Systemes CATIA V5 for collaborative product development and SMARTEAM for product data management, based on the Microsoft platform and integrated with Microsoft Office personal productivity applications

Customer results

/benefitsDesign productivity is greatly increased with some tasks taking only 50% of the time

Design quality has improved

Everyone has access to a single version of the truth

Design re-use saves on tooling costs

“What favourably directed us toward the Dassault Systèmes offer was primarily the excellent integration between the CATIA CAD, the Office IT system and the SMARTEAM PDM. Consequently, we are sure that all the people working on a product, far beyond the Design Office, will speak the same language, and will work on the right data.”

–Didier Pommerol. IT Manager, Federal Mogul Transmissions

Solution Customer

Results/Benefits

Real-time data access for mission critical decision-making boosts revenue and profits while cutting costs

Customer Business

Challenge

Communication with customers remained somewhat primitive

Real-time data exchange with customers was difficult

Needed to increase collaboration among worldwide operations and partners to maintain competitiveness

Built a worldwide comprehensive, collaborative portal system – the Global Samsung Business Network (GSBN) – based on Microsoft platform

Full access to real-time data, including purchase orders, sales, shipping, and inventory

Improved demand forecasting and inventory management

$2.9 million annual benefit

Return on investment of 235 percent

“The Microsoft-based portal, one of the most powerful means we have to boost decision making and customer collaboration, is also one of the most productive investments we could make in our future.”

Jong Hwan Sa, General Manager, Samsung Electronics

Solution Customer

Results/Benefits

Customer Business

Challenge

Enhanced Manufacturing Operations Decision Making

Lyondell faced labor-cost pressures from globalization and faced raw-materials cost pressures from rising petroleum prices

For decision making, people relied on conference calls , emails and distribution of spreadsheets - they lacked a timely method of collaborating communication and data sharing

With the help of strategic partner Aspen Technology, Lyondell is deploying a wholly integrated solution for facilitating communication, collaboration, and decision making, particularly as it relates to the planning, selection, and allocation of feedstocks

Microsoft .NET Framework 2.0Microsoft BizTalk Server 2004Microsoft Office SharePoint ServerMicrosoft SQL Server 2000Microsoft Visual Studio 2005Microsoft Windows Server 2003 Enterprise Edition

Enhanced decision making

Improved throughput, reduced inventories

Streamlined feedstock selection and purchase, allocation and operation

Potential yearly savingsof tens of millions of dollars

Strong foundation forfuture solution integration

We see this solution as the foundation of a long-term approach to optimization that will help Lyondell maintain its competitive edge.

Kara Achtermann, Lyondell

Solution Customer

Results/Benefits

Customer Business

Challenge

Microsoft works with partner to make Nissan plant one of North America’s most efficient

Build product as specified in ERP master build schedule

An integrated Production Management and Control system to support the “Build to Sequence” production of 6 models at a production rate of 550,000 per year in the largest footprint manufacturing facility in North America

Long term partnership sought with solution providers

Proficy for Automotive MES with Order Execution Management, Sequence Management, Supplier Broadcast, and Error Proofing based onProficy Tracker

Proficy HMI/SCADA CIMPLICITY for all plant floor HMIs

Active Directory for User Mgmt

BizTalk Server for ERP connectivity

SQL Server as a basis for all configuration, runtime, and historical information

Engineering team 75% smaller than competition

Maintenance training time reduced by 70%

Engineering training time reduced 50%

80% integration cost reduction in subsequent projects

Near Six-Sigma Quality and Up-Time, highly available solution

“Proficy for Automotive is a major contributor to making the plant the most productive car plant in North America, and we’re passing those benefits on to our new facility.”

Mike Head, Department Manager Control Systems

Performance 3 times faster

Easy migration

Greater resource efficiency

Lower total cost of ownership

Arçelik migrated its SAP ERP solution from a Sun/Solaris/Oracle technology stack to the Microsoft® Application Platform and SQL Server running on Windows Server® 2008 Enterprise operating system.

As Arçelik prepared to update the infrastructure supporting its SAP enterprise resource planning (ERP) deployment

Evaluated platforms to see which provided the best performance and lowest total cost of ownership.

New PLM system being implemented

Turkey’s Arçelik Moving 5 Terabyte SAP database from Oracle to SQL Server 2008

“With the new Microsoft Application Platform and HP infrastructure our

SAP system performance is 3 times faster than our previous

Sun/Solaris/Oracle solution.”

“We are saving on licensing, hardware, and on systems integration and

ongoing administrative and data management costs.”

Ahmet Ihsan Ceylan, Chief Information Officer, Arçelik

Decreased call duration by 10% or more

Decreased rep training time by 45%

Improved profit per sale

9x ROI

Decreased lines of code by 19%

Deployed the Integrated Dell Desktop to 8,000 representatives

Used .NET Smart Client and Web Services interfaces, designed from the ground up to support call center sales processes

40 different information systems to understand and meet customer needs

Manually switching between shopping cart, order history, and support history

Configuring an order and generating a quote required complex text and code entries

New Dell sales tool reduces sales call times, substantially improves profitability

“Customer experience is what differentiates Dell from others in our industry. The evolution of our direct sales model has paved a very efficient way to reach our customers.”

Michael DellChairman, Dell

Manufacturing Partner ecosystem

Partner Solutions

People, Business Networks, and Consumers

Familiar

Software that is

and easy to use

Connected

Easier to integrate

and deploy

Innovative

Continually evolving

to meet your needs

Supported

Widely used and

by large ecosystem

Empower

multi-enterprise business networks

to drive shared performance goals

Consumer ConnectionEnhance

with

on-Line services