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Chapters 26 & 27Chapters 26 & 27

By: Allen Campora and Kyle SeraBy: Allen Campora and Kyle Sera

BA 352BA 352

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Covey QuoteCovey Quote

““You cannot continuously improve You cannot continuously improve interdependent systems and processes interdependent systems and processes until you progressively perfect until you progressively perfect interdependent, interpersonal interdependent, interpersonal relationships.”relationships.”

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Chapter 27Chapter 27

Deming’s 14 PointsDeming’s 14 Points

Seven Habits Seven Habits (To implement and summarize (To implement and summarize Deming’s 14 Points)Deming’s 14 Points)

Enables people to work more effectively Enables people to work more effectively together in a state of interdependencetogether in a state of interdependence

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Deming’s 14 PointsDeming’s 14 Points

1. Create constancy of purpose1. Create constancy of purpose

2. Adopt the new philosophy – Western management must 2. Adopt the new philosophy – Western management must awaken to the challenge of a new economic age and awaken to the challenge of a new economic age and learn their responsibilitieslearn their responsibilities

3. Cease dependence on inspection to achieve end quality3. Cease dependence on inspection to achieve end quality

4. Move toward a single supplier for any one item, based 4. Move toward a single supplier for any one item, based on a LT relationship of loyalty and trust.on a LT relationship of loyalty and trust.

5. Improve constantly and forever the system of production 5. Improve constantly and forever the system of production and serviceand service

6. Institute job training to develop skills6. Institute job training to develop skills

7. Teach and institute leadership7. Teach and institute leadership

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Deming’s 14 Points (cont.)Deming’s 14 Points (cont.)

8. Drive out fear to increase everyone’s effectiveness8. Drive out fear to increase everyone’s effectiveness

9. Break down barriers and walls between departments9. Break down barriers and walls between departments

10. Eliminate slogans10. Eliminate slogans

11. Eliminate numerical goals and quotas for production11. Eliminate numerical goals and quotas for production

12. Remove barriers robbing one’s right to pride of 12. Remove barriers robbing one’s right to pride of workmanshipworkmanship

13. Institute programs of education and self-improvement 13. Institute programs of education and self-improvement for everyonefor everyone

14. Institute an action plan14. Institute an action plan

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Habit 1Habit 1

Be ProactiveBe Proactive

““Most management today is reactive Most management today is reactive behavior.”behavior.”

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Habit 2Habit 2

Begin With the End In MindBegin With the End In Mind

““Leadership focuses more on Leadership focuses more on peoplepeople than on than on thingsthings; on the ; on the long termlong term rather rather than the than the short termshort term; on developing ; on developing relationshipsrelationships rather than on rather than on equipmentequipment.”.”

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Habit 3Habit 3

Put First Things FirstPut First Things First

““Habit 3 applies the principle of Habit 3 applies the principle of implementing one’s action plans to implementing one’s action plans to achieve worthy purposes.”achieve worthy purposes.”

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Habit 4Habit 4

Think WIN-WINThink WIN-WIN

““It requires an abundance mentality, It requires an abundance mentality, an attitude that says, ‘an attitude that says, ‘There is enough for There is enough for allall.’ It cultivates the genuine desire to see .’ It cultivates the genuine desire to see that the other party should win as well.”that the other party should win as well.”

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Habit 5Habit 5

Seek First to Understand, Then to Be Seek First to Understand, Then to Be UnderstoodUnderstood

““At the root of all interpersonal At the root of all interpersonal problems is the failure to thoroughly problems is the failure to thoroughly understand each other.”understand each other.”

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Habit 6Habit 6

SynergizeSynergize

““The whole is greater than the sum of The whole is greater than the sum of its parts”its parts”

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Habit 7Habit 7

Sharpen the SawSharpen the Saw

““Applying Habit 7 is the principle that Applying Habit 7 is the principle that enables maximum effectiveness in living enables maximum effectiveness in living all the other habits.”all the other habits.”

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THE END (finally!)THE END (finally!)