Chapter Two: The Evolution of Communication in the Workplace H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies

Chapter Two:Chapter Two:

The Evolution of Communication in the The Evolution of Communication in the

WorkplaceWorkplace

H.L. GoodallH.L. Goodall

&&

Sandra GoodallSandra Goodall

Communicating in Communicating in ProfessionalProfessional Contexts ContextsCommunicating in Communicating in ProfessionalProfessional Contexts ContextsSkills, Ethics, and Technologies Skills, Ethics, and Technologies 2ed2ed

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Ch2: The Evolution of Communication in the Workplace

Copyright © 2006 Wadsworth

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Classical Management and Classical Management and Information TransferInformation Transfer

Scientific Management

Organizations Should Operate as

Efficient Machines

Owners and Managers were to

Find “One Best Way”

Tasks were Made Discrete Mic

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Classical Management and Classical Management and Information TransferInformation TransferBureaucracy Fixed Division of Labor

Hierarchy of Work Responsibilities

Set of General Operating Rules

Separation of Personal and Professional Lives

Equal Selection based on Qualifications

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Human Relations/Resources Human Relations/Resources and Transaction Processand Transaction Process

Hawthorne Studies

Importance of Open Communication

and Supportive Relations

Need to Take Workers’ Feelings

into Account

Need to Respond to

Developmental Needs of Workers

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Maslow’s

Hierarchy of Needs

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Maslow’s

Hierarchy of Needs

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Maslow’s

Hierarchy of Needs

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Maslow’s

Hierarchy of Needs

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Maslow’s

Hierarchy of Needs

Maslow’s Hierarchy of Needshttp://web.utk.edu/~gwynne/maslow.HTM

Maslow’s Hierarchy of Needshttp://web.utk.edu/~gwynne/maslow.HTM

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Systems Thinking and Systems Thinking and Communication NetworksCommunication NetworksComponents of a System Environment

Interdependence

Goals

Feedback

Openness, Order, and Contingency

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Using Formal and Informal Using Formal and Informal Networks EffectivelyNetworks Effectively

Develop Contacts Inside and Outside

the Workplace

Keep Lines of Communication Open

Understand Decisions are Subject to

Change and Revision

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Using Formal and Informal Using Formal and Informal Networks Effectively Networks Effectively (cont’d)(cont’d)

Never Assume Operational Isolation

Understand that Change is Healthy

Enter All Interactions from a

Conscious Communication

Perspective

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Organizational Cultures, Organizational Cultures, Communication, and PowerCommunication, and Power

Influence of Cultural Approach to Power

Classical Approach to Power

Reward Power

Coercive Power

Referent Power

Expert Power

Legitimate Power Mic

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Organizational Cultures, Organizational Cultures, Communication, and PowerCommunication, and Power

Human Relations Approach to Power

The Systems Approach to Power

The Cultural Approach to Power

Power and Difference

Power and Democracy

Influence of Cultural Approach to Power

Classical Approach to Power

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Organizational Narratives Organizational Narratives and Dialogueand Dialogue

Types of Communication

Phatic Communication

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Ordinary Conversation

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Skilled Conversation

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Personal Narratives

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Dialogue

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Mindless Communication

Mindful Communication

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The Next Step: Learning The Next Step: Learning OrganizationsOrganizations

Five Disciplines

Systems Thinking

Personal Mastery

Mental Models

Shared Vision

Team Learning

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Role of Communication in Role of Communication in Learning OrganizationsLearning Organizations

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Why We Learn About Why We Learn About Theories of CommunicationTheories of Communication They are Practical when Applied

Provides Intellectual Equipment

Acquire a Language for Describing and

Evaluating Personal Experiences

H.L. GoodallH.L. Goodall

&&

Sandra GoodallSandra Goodall

Communicating in Communicating in ProfessionalProfessional Contexts ContextsCommunicating in Communicating in ProfessionalProfessional Contexts ContextsSkills, Ethics, and Technologies Skills, Ethics, and Technologies 2ed2ed

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Chapter Two: The Evolution of Communication in the Workplace H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies