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Chapter Thirteen: Employee Training and Development. Goals of Orientation Behavior Modeling Learner Controlled Instruction Effective Trainers Effective Managers Effective Training Programs. Orientation. Explain company history/mission/goals Make the employee feel welcome - PowerPoint PPT Presentation
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Chapter Thirteen: Employee Training and Development
• Goals of Orientation• Behavior Modeling• Learner Controlled
Instruction• Effective Trainers• Effective Managers• Effective Training
Programs
Orientation• Explain company
history/mission/goals
• Make the employee feel welcome
• Ensure that the employee knows what to do and who to ask when unsure
Orientation• Explain and show
what is expected• Demonstrate each
task in the job• Explain various
programs and social activities available
• Tour of restaurant
Training• Ease of
comprehension• Step-by-step job
learning• Use of job checklists• Observation• Seminars/Programs• Handbook/Manual • Enthusiasm in
presentation
PART-TIME EMPLOYEESAdvantages:• No need to pay benefits• Flexible scheduleDisadvantages:• Lack of continuity • More people to train• Tend to be less
motivated
Development
• Promotes problem-solving ability
• Provides analytical skills/new perceptions
Behavior ModelingDepicts the right way to…
–handle personnel problems
– interview–evaluate applicants–make decisions–Reward or Punishment
Learner Controlled Instruction (LCI)
… a program in which employees are given job standards to achieve and asked to reach the standards at their own pace.
Learner Controlled Instruction (LCI)
• Less costly than classroom instruction
• Accepts that people have different levels of ability
• Learner is self-motivated
• Learning resources: books, written policies and practices, experts
The Manager as Coach• Trains and motivates• Shows people how to
perform• Gives criticism when
needed• Stresses the RIGHT
WAY• Gives positive feedback
Leadership
• Transforms problems into challenges
• Excites the imagination• Calls on pride• Develops a sense of
accomplishment• Provides opportunities o
overcome obstacles
Characteristics of a Leader
• Coordination• Delegate tasks• Meet deadlines• Flexible• Team player• Long-term goals• Enthusiastic
Characteristics of a Leader
• Handle rejection• Communicate• Challenger• Motivator• People-oriented• Responsible • Build employee development
Subtleties of Supervision
• Motivation theories stress reinforcing desirable behaviors
• Emphasize the specific behavior- not just general praise
• The employee will be likely to repeat that behavior
• Treat undesirable behavior the same way
Motivation through Partial Ownership• “A piece of the action” encouraging unit
managers to acquire through purchase a percentage of the store they manage
• Makes every unit manager a capitalist, and a part owner without the risks
• Allows persons with enterprise spirit to enjoy it with minimal investment and maximum protection from failure
The End