Chapter Officer Handbook - Northern Arizona Universitydana.ucc.nau.edu/~cmaa-p/Resources/Studhdbk.pdf · The Club Managers Association of America ... 2 CMAA Officers Student Chapter

INTRODUCTIONAs a student chapter officer, you are a leader of a dynamic group of individuals, all of whom are interested in furtheringtheir professional development in the field of hospitality management — particularly in the field of club management. ThisCD is your guide to managing your student chapter efficiently and effectively. A calendar of important dates, grant formsubmission guidelines, details outlining the benefits and services associated with membership — are just someexamples of the information you need to be aware of as a CMAA Student Chapter Officer. Use this tool, in conjunctionwith CMAA’s student site at www.cmaa.org/student when planning your chapter’s agenda and activities for the2004-2005 academic year and beyond. An organized and creative vision is the key to a successful CMAA studentchapter and that vision lies in you.

Good luck and congratulations on your new role as a CMAA Student Chapter Officer.

Questions? Contact CMAA at (703) 739-9500 or via e-mail at [email protected].

2004-2005

STUDENTChapter Officer

Handbook

mailto:[email protected]

www.cmaa.org/student

STUDENT CHAPTER OFFICER HANDBOOK

TABLE OF CONTENTS

History of the Association and Our Student Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

2004-2005 CMAA Officers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

2004-2005 CMAA Directors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

I. STUDENT CHAPTER MANAGEMENTChapter Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Student Chapter Bylaws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

The Organizational Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

• President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

• Vice President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

• Secretary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

• Treasurer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Committees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Chapter Meeting Minutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Chapter Point System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Annual Budget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Use of CMAA Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Student Chapter Ambassador Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

• 2004-2005 Chapter/Member Services Committee Student Chapter Assignments . . . .12

II. CALENDAR OF IMPORTANT DATES2004-2005 Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

III. STUDENT MEMBERSHIP INFORMATIONDetermining Eligibility for Student Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Submitting an Application to the National Headquarters . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Membership Renewals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Membership Reinstatements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Advancing to Provisional Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

IV. STUDENT BENEFITS AND SERVICESBookmart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

ClubNet® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

The Club Foundation Scholarship Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Club Management Magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Executive Career Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Premier Club Services® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

E-Online Student Newsletter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Student Chapter Officer e-mail Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Annual World Conference and Exposition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Yearbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

V. CHAPTER ACTIVITIESChapter Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

• Officer Business Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

• General Membership Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Program Suggestions/Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Club Tours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Senior Chapter Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Elections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Annual World Conference and Exposition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

• Guidelines for Chapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

• Future Conference Locations/Student Host Chapters . . . . . . . . . . . . . . . . . . . . . . . . .25

President’s Annual Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

TABLE OF CONTENTS

VI. AWARD PROGRAMSThe Club Foundation Student Scholarship and Grant Program . . . . . . . . . . . . . . . . . . . . . .26

Student Chapter Grant Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

• Conference Travel Grant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

• Student Chapter President Conference Voucher . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Idea Fair for Student Chapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Student Chapter Growth Awards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Student Chapter of the Year Award . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

VII. FACULTY ADVISORS AND LIAISON MANAGERSStudent Chapter Faculty Advisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

• CMAA Faculty Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

• 2004-2005 Student Chapter Faculty Advisors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Student Chapter Liaison Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

• 2004-2005 Student Chapter Liaison Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

VIII. FORMS2004-2005 President’s Annual Report Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Minutes of Student Chapter Meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Student Membership Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

2004-2005 Student Chapter Officer Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

IX. REFERENCESNational Headquarters Staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

National Headquarters Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

TABLE OF CONTENTS

Student Chapter Officer Handbook History of the Association and Our Student Program 1

HISTORY OF THE ASSOCIATION AND OURSTUDENT PROGRAM

The Club Managers Association of America (CMAA) is the oldest, most respected Associationrepresenting the club management profession. CMAA has close to 7,000 members who managemore than 3,000 country, city, athletic, faculty, yacht, town and military clubs throughout theUnited States and abroad. CMAA is represented by chapters in all 50 states and threeinternational chapters and has student chapters and colonies on more than 40 universityand college campuses across the country.

The objective of the Association is to promote and advance friendly relations between andamong persons connected with the management of clubs and other associations of similarcharacter. In addition, CMAA encourages the education and professional advancement of itsmembers and assists club officers and members, through their managers, to secure the utmostin efficient and successful operations. CMAA recognizes its responsibility to assist students ingaining a better understanding of the private club management profession and in selecting acareer in this sector of the hospitality industry.

The first student chapter charters were granted in June 1978 to Florida InternationalUniversity and the University of Wisconsin-Stout. As of September 1, 2004, CMAA maintains40 student chapters and colonies with more than 1,000 student members located throughoutthe United States and abroad. The first meeting of CMAA’s Student Development/Scholarship Committee was held on February 12, 1978. Since that time, responsibility forstudent members has been assumed by the Chapter/Member Services Committee. Theobjectives of this committee were established at that time to do the following:

• Inform college and university students about club management as a profession; increasetheir awareness of the career opportunities in club management; and serve as theliaison between the practicing professionals and the academic community.

• Provide students with employment opportunities within the club industry by means ofpart-time employment during the academic year, summer employment, work-studyinternships and post-graduation placement.

The current Chapter/Member Services Committee continues to support these views. You, as astudent chapter officer, are empowered with the responsibility to manage your chapterreasonably. Let this handbook be your key. Use the Student Chapter Officer Handbook as aguide when sitting down with your fellow officers to plan your chapter’s master calendar forthe year. Evaluate your roles and responsibilities and make a commitment to serve. Good luckwith your studies and with your chapter’s responsibilities, and please feel free to contactNational Headquarters for further assistance.

2 CMAA Officers Student Chapter Officer Handbook

2004 – 2005 CMAA OFFICERS

IMMEDIATE PAST PRESIDENT

Joseph “J.J.” Wagner, CCMBel-Air Country Club10768 Bellagio RoadLos Angeles, California 90077(310) 472-9563Fax: (310) 472-5843e-mail: [email protected]

PRESIDENT

Jesse K. Thorpe, CCMSpanish Trail Country Club5050 Spanish Trail LaneLas Vegas, Nevada 89113(702) 364-5050Fax: (702) 364-0356e-mail: [email protected]

VICE PRESIDENT

William M. Wagner, CCMRiviera Country Club1155 Blue RoadCoral Gables, Florida 33146(305) 661-5331Fax: (305) 661-9403e-mail: [email protected]

SECRETARY-TREASURER

Burton Ward, CCMCentury Country Club233 Anderson Hill RoadP.O. Box 248Purchase, New York 10577(941) 761-0400Fax: (941) 761-1848e-mail: [email protected]





Student Chapter Officer Handbook CMAA Directors 3

2004 – 2005 CMAA DIRECTORS

Dennis Nighswonger, CCMTerms expires 2005Thunderbird Country Club70-612 Highway 111Rancho Mirage, California 92270(760) 328-2161Fax: (760) 321-4940e-mail: [email protected]

Allan S.U. Lum, CCMTerm expires 2006Waialae Country Club4997 Kahala AvenueHonolulu, Hawaii 96816(808) 734-2151Fax: (808) 734-4791e-mail: [email protected]

Nicholas “Nick” J. Smith, CCMTerm expires 2007Philadelphia Cricket Club415 W. Willow Grove AvenuePhiladelphia, Pennsylvania 19118(215) 247-6001Fax: (215) 242-2457e-mail: [email protected]

Peter M. Homberg, CCMTerm expires 2006Penn Club of New York30 West 44th StreetNew York, New York 10036(212) 403-6622Fax: (212) 403-6616e-mail: [email protected]

Kevin E. Carroll, CCMTerm expires 2007The Loxahatchee Club1350 Echo DriveJupiter, Floria 33458(561) 744-6168Fax: (561) 743-3833e-mail: [email protected]

William “Jack” Kirkpatrick, CCMTerm expires 2005Maderas Golf Club17750 Old Coach RoadPoway, California 92064(858) 451-8100Fax: (858) 613-3897e-mail: [email protected]

Michael G. Leemhuis, CCMTerm expires 2005Congressional Country Club8500 River RoadBethesda, Maryland 20817(301) 469-2050Fax: (301) 469-2036e-mail: [email protected]

Kurt D. Kuebler, CCMTerm expires 2007Isleworth Country Club6100 Payne Stewart DriveWindermere, Florida 34786(407) 876-5432Fax: (407) 876-0682e-mail: [email protected]

Linda K. Carroll, CCMTerm expires 2006White Bear Yacht Club56 Dellwood AvenueP.O. Box 10696White Bear Lake, Minnesota 55110(651) 429-4567Fax: (651) 429-8046e-mail: [email protected]










4 Student Chapter Management Student Chapter Officer Handbook

CHAPTER CRITERIAThe first step to successful chapter management is to make sure that your chapter is meetingthe criteria necessary for a student chapter to exist. A chapter must meet the following criteria to maintain its charter:

1. Student chapters must have a minimum of 10 student members at all times.

2. Each chapter is to hold a minimum of seven meetings during the school year, four ofwhich must be educational. Reports of ALL meetings must be sent to the NationalHeadquarters and to respective committee members within 15 days following the meeting.

3. Each student chapter must include a minimum of one club tour each year. This may beconsidered one of the four educational meetings, and minutes should be sent to theNational Headquarters.

4. Within three years of being granted a chapter charter, the university/college must have aclub management course as part of its curriculum.

5. The Chapter President must submit an annual report to CMAA’s chief executive officer byMay 1 of each year or 15 days after the last chapter meeting, whichever is first. Furtherexplanation and forms are available in the Chapter Activities and Forms sections.

6. At the end of each school year, each chapter is reviewed by the Chapter/Member ServicesCommittee to determine if chapter requirements have been met. Failure to meet the criteriamay result in the chapter’s loss of its charter.

STUDENT CHAPTER BYLAWSYour student chapter bylaws are the governing documents of your organization. The purposeof the bylaws is to make the rules, regulations and procedures easy to understand for the leaders and members of the student chapter. Student chapters should review their constitu-tions and bylaws regularly to ensure that they are effective and correspond to current policiesand regulations. It is also a good idea to present each of your chapter officers with a copy ofthe bylaws for his/her review and signature. This will ensure that the chapter leaders are acting responsibly and within the guidelines set forth by the chapter.

In order for your student chapter to be granted a charter, National Headquarters must have acopy of your bylaws on file. Keep in mind that future chapter officers of your student chapterwill see this document; therefore, it must be a working document that is easily updated, easyto understand and easy to use.

Student Chapter Officer Handbook Student Chapter Management 5

THE ORGANIZATIONAL CHARTMuch like clubs, chapters need to have some type of management structure in order to func-tion and prosper. To achieve chapter leadership continuity, the Chapter/Member ServicesCommittee suggests that student chapter officers be elected for a fall-through-spring-semesterterm. All student chapter officers must be members of the National Association as well as the student chapter they represent.

An important way to ensure future growth and development is to select leaders as officers. Tostay organized and to ensure that the student chapter officers understand their responsibilities,it is recommended that each chapter officer review his/her noted responsibilities accordinglyand make a pledge to fulfill his/her obligations. Make changes as necessary as they relate toyour chapter specifically. For example, if you choose to combine the role of Secretary andTreasurer, be sure that the candidate selected can accomplish both roles and delegate addition-al responsibilities as necessary.

PRESIDENTThe President shall be the chief executive officer of the chapter, shall preside at all meetings of the chapter and Student Board of Directors and shall be an ex-officio member of all committees.

The President shall:

• Appoint/have elected all chairmen and committees;

• Be the official contact between the student chapter, CMAA National Headquarters and thesenior CMAA chapter;

• Lead chapter meetings with chapter officers;

• Ensure that a minimum of four education sessions are held annually; and

• File the President’s Annual Report with the National Headquarters by May 1, 2005.

VICE PRESIDENTThe Vice President shall have the authority and assume the full duties of the President in thecase of his/her absence.

The Vice President shall:

• Acquaint himself/herself with all the duties of the President and other officers;

• Familiarize himself/herself with the duties of the committees; and

• Aid the President as requested as liaison between the committees and the StudentBoard of Directors.


SECRETARYThe Secretary shall:

• Conduct the correspondence for the student chapter;

• Keep minutes of all meetings of the chapter and Student Board of Directors; mail/e-mailcopies to board members, chapter members, the National Headquarters and appropriatecommittee members; and report in the chapter minutes the subject, speakers, durationand type of educational activity presented in the meeting;

• Keep attendance records for chapter meetings, workshops, regional seminars/meetingsand Annual Conference;

• Collect all membership application forms. Applications must be signed by the FacultyAdvisor, Liaison Manager and Chapter Secretary or another elected officer. Forward com-pleted applications to the National Headquarters and keep a copy for chapter records;

• Keep the membership roster continuously up-to-date and provide the NationalHeadquarters with a current roster; and

• Upon termination of office, transfer all current records to successor and bank signaturecards to trustees.

TREASURERThe Treasurer shall:

• Keep accounts, collect debts, make payments as authorized by the Student Board ofDirectors and be responsible for all chapter funds, as outlined in the chapter bylaws;

• Mail or distribute dues invoices to members as necessary;

• Furnish the President with information needed from chapter records for the annual reportand The Club Foundation Grant Reconciliation and Usage forms;

• Maintain the chapter record system; and

• Collect dues, initiation fees and other indebtedness and properly record them on mem-bers’ record cards.


COMMITTEESA substantial amount of the business of any organization is conducted through member partici-pation and involvement in the committee structure. The Chapter President is responsible forassigning committees and appointing leaders and chapter members who will work together toget the job done. Each student chapter will need to determine its own committee structure, con-sistent with its needs, growth and objectives. The best advice is to keep it simple.

The Chapter President should select committee members carefully. Choose the members who have the most to offer in terms of a variety of experiences, interest in the committee,knowledge about the subject area and an ability to get along with others.

Other important points to keep in mind regarding committees:

1. Committee members usually will serve a one-year term with the chairman’s option toreappoint.

2. The size of the committee will vary with its responsibilities, but generally the size rangesfrom two to eight members. Larger committees may be needed for areas such as member-ship recruitment; however, smaller committees are preferred for their efficiency in reach-ing a consensus and getting things done.

3. Committee meetings will be most productive if members have a clear understanding oftheir responsibilities and duties before they arrive. Brief them on your expectations forthe committee. Give them assignments and set deadlines for the work, and don’t be afraidto delegate responsibilities and expect results.

4. Decision-making is made easier when the chairman continually summarizes what the com-mittee has discussed and moves the committee toward a decision.

Ensure that each committee:

• Defines objectives;

• Analyzes the issue or activity;

• Assigns responsibility;

• Accumulates facts and research;

• Sets deadlines;

• Reviews the need for any outside help;

• Evaluates results;

• Develops a number of alternate solutions;

• Selects the best solution; and

• Recommends a course of action.


Results from a committee meeting should be brought to the attention of the Student Board ofDirectors through the committee chairman. However, be aware that the Board of Directors isonly as effective and efficient as its committees. The work of the committee is as good as yourleadership — you set the pace and tone. Your relationship with your members is crucial to that success. Chapter operational areas that might require committees are membership recruitment,fundraising, chapter/school relations and education.

The results of all committee work will form the basis of the programs the board enacts. Eachcommittee should report to the board regularly, depending on the nature of its work. Thereport should be brief, containing a description of the issue, a full account of the proposedaction including pros and cons, the budget and the results of the action.

There are two types of committees — standing and special (or ad hoc). Standing committeesare permanent committees, established to monitor and/or implement an ongoing activity orprogram. Special committees are developed to address a unique or one-time situation or pro-gram. Once the committee’s business is finished, it is generally dissolved.

1. Standing Committees:

• Membership Committee — responsible for the design, development and implementationof membership recruitment and retention programs and new member services.

• Programming Committee — responsible for the development of education and socialprograms and other activities for the student chapter members (i.e., identifying speakers,public relations events).

• Publicity/Communications Committee — responsible for soliciting and submitting contributions to the national student chapter online newsletter. The committee is also incharge of publicizing chapter programs and activities to members and non-members. TheSecretary typically chairs this committee. The President is in consultation with the officers and may appoint an active member to serve as the publicity/communications specialist.

2. Special Committees

• Nomination Committee — should be appointed annually to conduct the slating andelection of officers for the student chapter. The appointment of a graduating member ofthe student chapter as chairman of the Nomination Committee should be considered inorder to protect against biases, pressure and favoritism.

• Student Chapter of the Year — should be a combination of new and rejoining studentsto help bring fresh ideas to this annual project. The President should be a member ashe/she is responsible for a large portion of this report. (See Award Programs section).

• Idea Fair Committee — should also be comprised of new and rejoining members tohelp showcase ideas that have been presented and executed during their year of servicewith CMAA. This award program, presented at the Annual World Conference, is discussedunder the Award Programs section.


CHAPTER MEETING MINUTES**Copies of all chapter minutes should be sent to the National Headquarters, the Chapter LiaisonManager, Faculty Advisor and the appropriate Chapter/Member Services Committee member(Student Ambassador) no later than 15 days following the meeting.

The following items should be included in all chapter minutes:

1. Names of all members attending the meeting (typed or printed);

2. Type of meeting (i.e., business, social or educational);

3. If it is an education meeting, the following should also be included:

a. Name of the speaker;

b. Content of the education portion; and

c. Length of the education portion of the program.

Student members do not earn credits for attending their own student chapter meetings. Theydo, however, receive credit for attending senior CMAA chapter meetings, the Annual WorldConference and CMI-sponsored workshops or regional meetings.

** A copy of the minutes form is included in the forms section and can also be foundonline at www.cmaa.org/student. We encourage students to submit minutes electronically, as it may be easier to disperse to chapter officers, the National Headquarters and yourchapter members.



CHAPTER POINT SYSTEMAs an incentive for chapter members to volunteer and attend various chapter-sponsoredevents, many chapters have devised some type of point system to use as a means of dispersingmonetary funds that have been generated through fundraising or donations. The followingmodel, adopted from the Cal-Poly University President’s Handbook, may be used as a modelfor your chapter.

Members receive points for attendance at each event:

• Meeting/club event attendance 5 points

• Recruitment of new members 10 points

• Senior chapter meeting attendance 15 points

• Event committee chair fulfillment 20 points

• Fundraising event participation 5 points/hour

• Executive position fulfillment 35 points

How It Works

Suppose the chapter has $2,000 available to spend for Conference, and the following mem-bers’ cumulative points at the time of the Conference are as follows:

• Member A 100 points

• Member B 50 points

• Member C 25 points

• Member D 20 points

• Member E 5 points

Total 200 points

Divide the available funds by the total points ($2,000/200 points). One point will be equiva-lent to $10, and thus, Member A will be eligible for the monetary assistance of $1,000 ($10 xMember A’s 100 points) from the student chapter for the Conference.

After the Conference is over, your points can be saved toward monetary assistance for anyyear-end events or may be carried over until the next year. You may also use your studentpoints to attend senior chapter meetings at no cost. The student chapter will pay for youradmission in exchange for your 10 points.

ANNUAL BUDGETThe student chapter should develop a budget of income and expenses for the academic year.The Treasurer of the student chapter should regularly monitor the student chapter income andexpense report to ensure that these remain within the budget. All officers and committeechairmen should be familiar with the budget process, as well as with their own expenses.

Your student chapter should have a bank account and your Treasurer should be the only onewith access to it. The following are some potential sources of income and expenses for the student chapter.


INCOME• Dues;

• Fundraisers;

• College department/senior chapter contribution;

• School contribution (student activities fund);

• Student government contribution;

• The Club Foundation grant program; and

• Other donations/revenues.

EXPENSES• Administrative (printing, postage, Web site costs);

• Speakers/programs;

• Committee programs and operations (halls/room, audio/visual);

• Programs and activities materials (poster board, markers, duplication);

• Refreshments at meetings; and

• A budget is necessary to file for grants from The Club Foundation. See Section VI —Award Programs.

USE OF CMAA LOGOAny student member of the Association in good standing may use the name or phrase “stu-dent member of CMAA” or may use any logo, emblem, insignia or phrase indicative of mem-bership as approved by the CMAA Board of Directors. The use of the CMAA logo by studentmembers in good standing is authorized for the member’s business cards, stationery andenvelopes where the member’s name is imprinted on the paper, not merely typed. TheAssociation’s logo must not be used in such a way as to signify approval by CMAA of the con-tent of circulars, brochures and other such promotional materials without prior written per-mission of the Association. A copy of the pro-posed material showing the use of the logo mustaccompany all requests for permission. Membersand chapters may not adopt, publicize, promoteor otherwise convey any policy or principle inthe name of CMAA that has not been officiallyadopted by the Association. Use of the CMAAlogo shall be in good taste and within acceptablebusiness practices as determined by CMAA.CMAA reserves the right to limit or revoke theuse of the logo by members and chapters if war-ranted. Camera-ready logos are available throughthe Public Affairs Department at the NationalHeadquarters. The CMAA logo can also be down-loaded at www.cmaa.org/newlogo. Please notethe official colors of the logo are PMS 876 -metallic copper and PMS 540 - blue.

www.cmaa.org/newlogo


STUDENT CHAPTER AMBASSADORPROGRAM

The Student Chapter Ambassador program was developed in 1996 in order to provide a vehiclefor student members and chapters to reach CMAA’s leadership — the CMAA Board of Directors.Each fall and spring semester, a member of the Chapter/Member Services Committee will contactthe Chapter President, Liaison Manager and Faculty Advisor. He/she serves as a national liaisonbetween the student chapters and the National Headquarters and will submit brief reports toHeadquarters staff. This program offers students a means for communicating their needs and con-cerns to a national committee member and, ultimately, the CMAA Board of Directors.

2004-2005 CHAPTER/MEMBER SERVICES COMMITTEE STUDENT CHAPTER AMBASSADOR ASSIGNMENTS

Jennifer A. Beck, CCMEastern Illinois Univ., Charleston, ILOklahoma State Univ., Stillwater, OKPennsylvania State Univ., State College, PAUniv. of Wisconsin-Stout, Menomonie, WI

Jeff Belting, CCMBoston Univ., Boston, MA **James Madison Univ., Harrisonburg, VAJohnson & Wales Univ., Providence, RIUniv. of Hawaii at Manoa, Honolulu, HI

Patricia A. Calder, CCMClemson Univ., Clemson, SC **Univ. of South Carolina, Columbia, SCVirginia Tech Univ., Blacksburg, VAWestern Carolina, Cullowhee, NC

Linda K. Carroll, CCMIowa State Univ., Ames, IAMichigan State Univ., Lansing, MIUniv. of Missouri, Columbia, MO

LuAnn GiovannelliFlorida International Univ., N. Miami, FL Florida State Univ., Tallahassee, FLJohnson & Wales Univ., North Miami, FLUniv. of Central Florida, Orlando, FL

William G. Hoferer, CCMBuffalo State College, Buffalo, NYCornell Univ., Ithaca, NYFairleigh Dickinson Univ., Teaneck, NJ

Richard L. LaRocca, CCMAuburn Univ., Auburn, ALKent State Univ., Kent, OHUniv. of New Haven, New Haven, CT

Michael G. Leemhuis, CCMUniv. of Delaware, Newark, DEUniv. of Massachusetts, Amherst, MAWidener Univ., Chester, PA

Todd Marsh, CCMKansas State Univ. , Manhattan, KSPurdue Univ., Calumet, Hammond, INPurdue Univ., West Lafayette, INTexas Tech Univ., Lubbock, TX

David C. Morris, CCMCalifornia State Polytechnic Univ.,

Pomona, CAGeorgia State Univ., Atlanta, GAUniv. of Houston, Houston, TXUniv. of North Texas, Denton, TX

Steven Nordstrom, CCMColorado State Univ., Ft. Collins, COJohnson & Wales Univ., Denver, CO **Northern Arizona Univ., Flagstaff, AZUniv. of Nevada, Las Vegas, Las Vegas, NV

** denotes colony

Student Chapter Officer Handbook Calendar of Important Dates 13

2004-2005 CALENDAROCTOBER 1-4, 2004 Assistant Managers Conference, Atlanta, GA. Further information can be found at www.gacmaa.org

OCTOBER 31, 2004Membership renewal forms are due at National Headquarters. Students can renew online atwww.cmaa.org/renewal.

NOVEMBER 2004Conference grants to be distributed by The Club Foundation to student chapters.

DECEMBER 31, 2004 All non-paying members will be dropped from the CMAA’s membership roster.

FEBRUARY 11, 2005 Student Chapter of the Year submissions due at National Headquarters.

FEBRUARY 27 - MARCH 3, 2005 CMAA’s Annual World Conference, New Orleans, LA. Further information may be found atwww.cmaa.org/conf.

APRIL 15, 2005Applications for The Club Foundation Scholarship are due. Applications can be found atwww.clubfoundation.org.

MAY 1, 2005President’s Annual Report, Grant Usage, Conference Travel Grant and Grant Reconciliationforms due at National Headquarters. Forms can be found at www.cmaa.org/student andwww.clubfoundation.org respectively.

www.clubfoundation.org



www.cmaa.org/conf

www.gacmaa.org

14 Student Membership Information Student Chapter Officer Handbook

DETERMINING ELIGIBILITY FOR STUDENTMEMBERSHIP

An individual who is enrolled in a hospitality or related curriculum at an accredited, four-yearcollege, university or school for undergraduate or graduate students is eligible to apply for stu-dent membership. Applications for membership are to be supported by the Faculty Advisor orthe dean of the school. Such membership does not entitle the holder to vote, hold electiveoffice in the Association or transfer to any other category of membership. Student memberswho are no longer enrolled at a college/university, upon attaining a full-time manager/assistantmanager position and within two years of graduating, must apply for Provisional membership.

SUBMITTING AN APPLICATION TO THE NATIONAL HEADQUARTERS

Once the chapter has approved the applicant for membership in the chapter, the ChapterSecretary should submit a completed application signed by the Chapter Secretary, LiaisonManager and Faculty Advisor to the National Headquarters along with the proper fees. Pleasekeep the yellow copy for the chapter’s records. Annual student dues are currently $45.

For memberships that become effective between April 1 and August 31 in any year, 50 percentof these dues will be applied to the following fiscal year. Memberships that become effectiveon or after September 1 in any year shall be exempt from dues for the remainder of that fis-cal year and the entire amount shall be applied to the ensuing year’s dues. The Association’sfiscal year is November 1-October 31.

MEMBERSHIP RENEWALSThe first student dues invoice is sent to the student’s home address. A student member should review the invoice, make any necessary corrections and return it with a check or credit card payment payable to CMAA for $45 to the Chapter Secretary or renew online atwww.cmaa.org/renewal. The Secretary should then forward any checks AND invoices to the bank address listed on the invoice immediately. Members should NOT complete another application form to renew their membership.

The second and third dues invoices will be sent to the student chapters. It is the duty of theTreasurer to distribute these forms to the current chapter members and request payment. If a member is not attending a college/university at that time, the invoice should be returned to the National Headquarters along with any updated information. Membership renewal fees are due October 31. Individuals who renew after December 31 may not appear in the follow-ing year’s Yearbook.

www.cmaa.org/renewal

Student Chapter Officer Handbook Student Membership Information 15

MEMBERSHIP REINSTATEMENTSMembers who have not paid dues for the current year are dropped from the rolls of theAssociation on December 31 (and March 31 when applicable). A list of the dropped students issent to each Faculty Advisor and Chapter Secretary. These members may be reinstated by sub-mitting their dues within a year from the date they were dropped. When more than one yearhas lapsed, these members must reapply as new members and meet current student member-ship requirements.

ADVANCING TO PROVISIONALMEMBERSHIP

Student membership can be renewed for up to two years after graduation or until a job in the field of club management has been obtained, whichever comes first. Once employed by a club, student members advance to Provisional membership status through application with their localsenior chapter. We encourage all students who have taken a post-graduate position in a club to continue their professional development by taking this important step from Student to Provisionalmembership.

16 Student Benefits and Services Student Chapter Officer Handbook

STUDENT BENEFITS AND SERVICESAs chapter officers, you will need to market CMAA to your prospective and existing members.In this section, you will find a plethora of resources that CMAA has to offer its student mem-bership. Please feel free to contact National Headquarters for further information on productsor services in which you or your chapter members may be interested.

BOOKMARTCMAA’s Bookmart is the number one resource for information and publications about the pri-vate club industry. Bookmart offers a wide variety of management, food-service and trainingbooks, publications and videocassettes. Each has been developed or selected for the quality of information it offers club managers and hospitality professionals. Some books and videosthat may be appropriate for your student chapter are Getting to Know Your Golf CourseSuperintendent, Contemporary Club Management, Board Member Orientation, Prepare forthe Unexpected ... A Club Guide to Effective Crisis Management, Club Bylaws, UniformSystem of Financial Reporting for Clubs, Club Standards of Operation and Performanceand the Job Description Handbook. All these products and more can be obtained by contacting the Bookmart Department and can be found at the new “Marketplace” online atwww.cmaa.org/bookmart/.

CLUBNET®

The club managers network, located on the Internet at www.cmaa.org, contains online infor-mation directly related to the club management profession. Services currently include registration for Conference and educational programs, round-table discussion groups, career-related information, student development information and access to member Education creditinformation. In addition to the large volumes of information related to the club managementprofession contained on this public site, there are private password-protected sections specifically for CMAA members’ use. Members can communicate with each other, National staff, allied associations and subscribing vendors. The CMAA student site can be accessed atwww.cmaa.org/student/.

THE CLUB FOUNDATION SCHOLARSHIPPROGRAM

The Club Foundation and many of CMAA’s local chapters annually award thousands of dollarsin scholarships to outstanding students who have demonstrated interest in the club manage-ment profession. Requirements vary but usually include at least one year of college study, a satisfactory grade point average and work experience in clubs. For further information aboutsuch scholarships, please contact The Club Foundation at (703) 739-9500 or visit its Web siteat www.clubfoundation.org.



www.cmaa.org/bookmart

Student Chapter Officer Handbook Student Benefits and Services 17

CLUB MANAGEMENT MAGAZINEThe Association’s official publication provides student members with in-depth information onissues and legislation affecting the private club industry, current and future trends in clubmanagement and new products and services. This publication is sent to the member’s perma-nent home address bi-monthly to ensure mailing continuity.

EXECUTIVE CAREER SERVICESThe Executive Career Services (ECS) Department assists CMAA members by providing soundcareer resources through its many products and services. The newest of these resources isClubCareers. ClubCareers is an all-inclusive Web-based career tool that contains the following:

• Complete résumé posting;• Managerial Openings Listing (MOL);• Mid- management Career Opportunities (MMCO);• Internship Listing;• Coaching services; • And much more.

Through the ClubCareers Web site, you will find all of the career resources free of charge forall members of the Association. The Internship Listing showcases job opportunities submittedby club managers interested in hiring students to work at their clubs locally and abroad. TheMMCO consists of clubs seeking mid- to entry-level management personnel, while the MOL listsexecutive-level management positions. In addition to all the resources available throughClubCareers, all Annual Conference attendees will have the opportunity to gain valuable jobsearch and career development assistance on site through the Conference Career ServiceCenter. The center offers:

• Résumé Critiques: Submit your résumé for review by an unbiased individual.

• Job Boards: Current, vacant club positions – from general manager/COO/CEO tointernships – are posted.

• Mock Video Interviews: This service allows CMAA members to practice their interview skills with a colleague and have it critiqued and videotaped.

• Coaching Sessions: This is a unique opportunity to experience a one-on-one coachingsession. Coaching is a highly effective way to learn and make significant changes toattitudes, beliefs and behavior.

• Staff Assistance and Additional Services: CMAA National staff is available to assistyou with any questions you may have about the Executive Career Services programsand resources.

For more information, please see the ClubCareers Web site, www.clubcareers.org or contactthe Executive Career Services Department at CMAA National Headquarters.

Visit the ClubCareers Web site today! www.clubcareers.org

www.clubcareers.org

www.clubcareers.org


OutlookThis monthly newsletter (included in Club Management magazine six times per year) keeps members informed on the latest events, issues, initiatives, studies, Association news and statis-tical information relevant to the club management industry. This is sent directly to students’permanent addresses.

PREMIER CLUB SERVICES®

Thanks to a generous donation from The Club Foundation, CMAA student chapters receive a complimentary subscription to Premier Club Services.

As a Premier Club Services subscriber, you are invited to take advantage of the many innova-tive programs, products and services included as part of your subscription package. These arethe same resources that our members use to maximize the operational efficiency at theirclubs. Active student chapters have already received:

• Board Resource Manual/Director’s Guide for Understanding Club Governance/Director’s Checklist• Club Operations Manual/CD• Prepare for the Unexpected: Crisis Management Handbook for Clubs• Club Operational Review• Club Checklist Document• Club Forms and Letters Reference Series• OSHA Program for Clubs• The Guide to Membership Marketing/CD• Your Club and the Law Legal Handbook• Legal Newsletter• Human Resources Audit for Private Clubs• How to Hire Reference Series• Human Resource Guideline Series• GM/COO and Staff Performance Evaluation Documents• Performance Goals/Expectations Document• Candidate Position Profile• Board/Committee Orientation Packet• At Your Service Newsletter• Money-Saving Tips Annual Newsletter• Premier Club Services Index• Legislative Report• Legislative Summary• Regulatory Summary• Americans with Disabilities Act and Private Clubs• Private Clubs and HIV/AIDS Handbook• All the PCS products on CDROM• Access to PCS Online, the Web site exclusively for PCS subscribers

www.premierclubservices.org

Student Chapter Officer Handbook Student Benefits and Services 19

For the 2004-2005 subscription year, the PCS Department is developing THREE NEWSignature Item-level products including including a strategic planning manual and new edi-tions of the Your Club and the Law Legal Handbook and the OSHA Program Manual.Student chapters will receive these resources and updates as well.

Beginning in 2005, we are going to require that each student chapter go through a simplereporting process in order to confirm it is using the PCS materials. Subscription renewal willbe contingent upon completion of the report. You will receive more information on this initia-tive as it develops.

We are proud to offer PCS to our student chapters, and we hope that you are able to takeadvantage of the products and services that are available through the program. If you haveany questions about your subscription, please contact the Premier Club Services department at (703) 739-9500.

E-ONLINE STUDENT NEWSLETTERThis monthly online newsletter is sent on the 15th of each month to all student members whohave a current e-mail address listed with National Headquarters. The newsletter includes infor-mation relating to CMAA student members in particular, with a calendar of events and otherspecial interest areas. This newsletter can be found online at www.cmaa.org/student.

STUDENT CHAPTER OFFICER E-MAILUPDATES

E-mail updates are sent to all student chapter officers, Faculty Advisors and Liaison Managerson the 1st of each month. This e-mail includes information about upcoming deadlines,Conference information, ideas and tips for chapter programs, fundraising, etc. Student officersnot receiving this update should contact National Headquarters with a current e-mail address.



ANNUAL WORLD CONFERENCE ANDEXPOSITION

The CMAA World Conference on Club Management is the centerpiece of the Association’s yearly activities and offers more than 80 educational programs from which to choose. Morethan 2,500 managers and 300 CMAA student members from around the world meet to furthertheir professional development through clinics, round-table discussions, forums and educational sessions. The discounted student registration fee includes sessions designatedespecially for students, an icebreaker session for all student members to interact and mingle,an orientation breakfast and admission to all manager education sessions and the highlypraised Exposition. The Career Opportunity Showcase is a “clubs only” job fair for managersand students to meet and interact in a relaxed atmosphere. Interview rooms and networkingareas are available.

YEARBOOKThe CMAA Yearbook is published annually and mailed to all student members and FacultyAdvisors. This is a confidential publication and should be treated as such. The CMAA GlobalMember Directory is the online version of the Yearbook and contains an up-to-date listing ofall CMAA members. It can be accessed online using your CMAA username and password atwww.cmaa.org/mail.

www.cmaa.org/mail

Student Chapter Officer Handbook Chapter Activities 21

CHAPTER ACTIVITIESThroughout the year, you will need to plan various activities and events for your chaptermembers to attend. There are also some reports that are required from National Headquartersthat need to be addressed as a chapter with, perhaps, the help of committees. This section willhelp you organize those events to further promote CMAA on your campus.

CHAPTER MEETINGSThe student chapter officers and members should meet periodically for business activities,to hear speakers, to plan presentations or for social interaction. The type and frequency ofmeetings should be consistent with the needs of the student chapter and its members.Organizations generally conduct two types of meetings: Business meetings for officers andgeneral meetings for the entire membership.

OFFICER BUSINESS MEETINGSOfficer business meetings should be conducted by the officers as needed to make decisions and policies concerning the operation of the student chapter. The meeting is usually chaired by the President and attended by the officers. It may occasionally include the Faculty Advisor.The Chapter Secretary is responsible for keeping accurate minutes of each business meeting to reflect the decisions of the executive committee. A typical agenda for the business meetingmay include:

A. Call to order;

B. Approval of minutes from the previous meeting;

C. Report of officers (activities/responsibilities including financial report);

D. Report of committees (by officer assigned as ex-officio member or chairman);

E. Old business;

F. New business;

G. Discussion;

H. Next meeting date; and

I. Adjournment.

22 Chapter Activities Student Chapter Officer Handbook

GENERAL MEMBERSHIP MEETINGSGeneral membership meetings may be conducted weekly, bi-weekly, monthly or bi-monthly forall student members and may occasionally include the Faculty Advisor and Liaison Manager.These meetings provide officers with the opportunity to make announcements, report to themembers and host a program (i.e., speaker). This also ensures that student members have adequate opportunities to participate in decision-making and generation of ideas. A typicalagenda for a general meeting might include the following items:

A. Call to order;

B. Program (i.e., speaker);

C. Announcements;

D. Old business;

E. New business;

F. Questions and answers; and

G. Adjournment and refreshments.

Hold your student chapter meetings on weekdays, weekends and evenings or at any othertime of the day with the consent of the full membership. Remember, the student chapter musthold a minimum of seven meetings, four of which must be education, during the school yearto maintain its chapter affiliation. One must be a club tour, which can be considered one ofthe four education meetings provided a substantial program is held. Consider scheduling meet-ings for the semester well in advance. Check your student activities calendar to avoid conflictswith meetings of other organizations or major special events. Publicize meetings in the schoolnewspaper, on bulletin boards and on your chapter Web site and have it announced to theclasses one or two days before the event.

You are also required to submit your chapter minutes to National Headquarters. These are to be submitted within 15 days following the meeting. These forms must be on file to receivecredit for your President’s Annual Report, which is due at the conclusion of the school year. A copy of the Minutes form can be found under the Forms section of this handbook andonline at www.cmaa.org/student.

PROGRAM SUGGESTIONS/GUIDELINES• New Member/Orientation Meeting — This could be an introduction to the Club

Managers Association of America and the club management profession. Invite the chap-ter’s Liaison Manager and Faculty Advisor to address students about the services and ben-efits available through membership in CMAA and the employment opportunities availablethrough club management. Encourage former members, including alumni and upper class-men, to attend to help promote your student chapter. A CMAA PowerPoint presentation outlining the student program and its benefits is available by contacting the NationalHeadquarters.

• Guest Speaker Series — There may be several club managers located within your areawho are qualified to speak on a wide variety of subjects pertaining to the club manage-ment profession. You may also wish to invite a club official, a faculty member or an areachef to present on a specific area of club management, food and beverage, facilities main-tenance or human resources.

• Panel Discussion — Choose a popular subject and ask three or four local club managersor individuals to address a specific phase of the general subject. Leave time at the end forquestions from the audience.


CLUB TOURSAs part of your education requirements, each student chapter is required to coordinate at leastone club tour per school year. These tours should be well-planned and should include arrivaltime, transportation information and promotion. During your tour, there are some etiquetteissues that are necessary to contend with such as:

• Cell phones and pagers are not allowed.

• Business attire for men and women. Men should be required to wear jackets and ties,while women should dress according to any club-specific dress code.

• Be punctual and arrive 10 minutes early to the designated meeting area.

• Ask questions! The reason you are on a club tour is to learn about the different aspects ofthe industry. This is your time to ask.

• Send a thank you letter to the club manager/representative for taking the time to meetwith your chapter members.

SENIOR CHAPTER MEETINGSStudents are often invited and are encouraged to attend senior CMAA chapter meetings in and out of their geographical regions. These meetings offer a wealth of educational, socialand networking opportunities for your chapter officers and members. All chapter officersand members should be encouraged to take part in these meetings as they help to establishpersonal contact with managers, which can often lead to internships and/or employmentopportunities in the club industry. Students should keep track of their attendance andparticipation at all CMAA senior chapter meetings, regional meetings and the AnnualConference. Additionally, they must sign the senior chapter’s official registration rosterto ensure proper credit is applied.

ELECTIONSIt is suggested that elected student officers be second-to-fourth-year students. This will ensurethat officers are familiar and knowledgeable about procedures, policies and regulations of theinstitution. Also, in many chapters, the current Vice President will be the President for thenext year. This allows for continuity from year to year. Such a mix will also provide leader-ship to incoming freshmen and the next set of officers. Participation from all student mem-bers should be encouraged.

Each candidate should have the opportunity to present his/her platform at a special meetingprior to voting and should prepare a brief biography, summary of professional activities andgoals for the office he or she is seeking to be printed in the chapter newsletter or on the Website. Candidates should explain why they feel they would be a good part of the CMAA teamand how they can make the chapter better. Once elected, each officer will serve a term of oneyear beginning immediately upon installation and ending immediately after the newly elected officers have been installed and oriented.

24 Chapter Activities Student Chapter Officer Handbook

ANNUAL WORLD CONFERENCE ANDEXPOSITION

Held in a major U.S. city annually, the CMAA World Conference on Club Management is thecenterpiece of the Association’s yearly activities and offers more than 80 education programsfrom which to choose. The discounted student admission includes sessions designated speciallyfor students, an icebreaker session for all student members to interact and mingle, an orienta-tion breakfast and admission to all manager education sessions and the Exposition. Conferenceinformation, including online registration and housing details can be found online atwww.cmaa.org/conf.

GUIDELINES FOR CHAPTERS• Each student chapter is provided with one free registration for the President. If the

President is unable to attend, another member of the chapter [usually the next in com-mand (i.e., Vice President)] may use this registration. This voucher is a Conference grantprovided by The Club Foundation (see Award Programs section) and must be returned tothe National Headquarters by the application deadline prior to Conference.

• The deadline for Conference registration at the discounted rate is approximately onemonth before the Conference. Registration received after that date or those processed atConference will be charged a higher fee (approximately $25).

• Make hotel accommodations as soon as possible. While it is not always fiscally possible tostay in the host hotel, CMAA provides a listing of reduced rate accommodations at hotelsin the area. Please contact WorldTek Travel at (800) 832-5165 to make your reservationswell in advance to ensure that we have room for you and your chapter members.

• Student Idea Fair and the Student Chapter of the Year are two important award programsthat are presented at Conference and your active participation is requested. See theAward Programs section for complete details on how to properly showcase your chapter’sachievements — through national recognition at the Annual World Conference.

• When at Conference, there are four sessions designated specifically for students. These programs are designed for student members and do not coincide with managers’ sessions.We encourage Faculty Advisors and Liaison Managers to make a note of all students whoare active attendees. Some chapters require that students submit a contract agreement toensure their presence at education sessions. This contract makes the attendees responsiblefor their actions while at Conference as they are representing their chapters and universi-ties. For a sample contract, please contact the National Headquarters.

• The student icebreaker session is held the evening before the first full day of student education sessions. The session is designed to let students get to know each other in a social setting at the host hotel. During this time, we encourage student chapters toexchange school stickers. Such quarter-size stickers can either be specially ordered orfound in most university bookstores.

• Be sure to make faculty at your college/university aware of the students who will beattending the Annual World Conference. A memo should be submitted to all faculty mem-bers by students letting them know that they will be away for a specific period of timeand be sure to include a date when students will return to class.

• Your student chapter contact should keep a listing of all the Conference attendees fromyour chapter and their corresponding membership numbers. These numbers can be foundon the individual’s membership card or by contacting the National Headquarters. You willneed your membership number to ensure that your credits will be properly posted toyour CMAA Education records.

www.cmaa.org/conf


FUTURE CONFERENCE LOCATIONS/STUDENT HOST CHAPTERSFor each Annual World Conference, there are two student host chapters. The following is a list ofthe next five Conference locations and the corresponding hosts.

2005 New Orleans, LA Auburn University and University of Delaware

2006 Honolulu, HI Northern Arizona University andUniversity of Hawaii, Manoa

2007 Orlando, FL Florida State University and Oklahoma State

2008 San Diego, CA Cal-State Poly, Pomona and University of Massachusetts

Chapters will be notified in September with the necessary duties related to their role as host chapters.

PRESIDENT’S ANNUAL REPORTAt the close of each school year, each chapter must submit its President’s Annual Report Form.Chapter officers should complete this form together with input from the rest of the chaptermembers. You may also consider forming a committee to complete this report. The piece is acollaboration of the minutes of your meetings, signatures of your Faculty Advisor and LiaisonManager and a copy from your university course booklet outlining the club classes that youruniversity offers. This form must be returned to National Headquarters no later than May 1,2005, to keep your chapter in compliance. The sections are as follows:

• Listing of Chapter Meetings — Please record the corresponding date, type and locationof the meeting and be sure to include other chapters that may have attended your meet-ing. Chapters are required to have a minimum of seven meetings per year and four mustbe educational. One must be a club tour, which can be one of the four educational meet-ings provided a substantial program is held.

• Questions about CMAA Student Membership — Answer these questions in detail, as this is the feedback that CMAA uses to improve and further develop the student program. Encourage your officers or committee members to each answer a question.

• Officers — CMAA encourages chapters to elect officers at the end of each school year forthe following year so that officers can fully prepare for their positions in the fall. Includethe name and e-mail address of each chapter officer so that we can contact him or herprior to the school year. If your school holds elections in the fall, please provide NationalHeadquarters with your election results immediately, so that information can be sent outto the correct officers.

• Signatures — It is necessary for documentation purposes that this report form be submittedwith the correct signatures of your Faculty Advisor and Liaison Manager. Please includephone numbers, e-mail addresses and chapter addresses to verify that your CMAA informa-tion is being sent to the correct address.

• Course Information — Per the bylaws of the Association, it is required to have a classin club management registered with your college or university within three years ofreceiving your charter. Include a copy of the course information from your university’scourse booklet.

• Minutes — Your chapter’s minutes should be submitted within 15 days following a chaptermeeting. If at the end of the year, you have additional minutes that have not been submittedto National Headquarters, please send them in at this time. This form can be found online and under the Forms section of this handbook.

26 Award Programs Student Chapter Officer Handbook

THE CLUB FOUNDATION SCHOLARSHIPAND GRANT PROGRAM

The Club Foundation, the only 501(c)(3) charitable organization for the private club industry,was established by the Club Managers Association of America (CMAA) in 1988.

The mission of The Club Foundation is to financially support the professional development ofclub managers through education, training and research initiatives.

In order to accomplish this goal, the Foundation has developed its Scholarship and GrantProgram, which targets the following five funding areas: 1) Student scholarships and grants; 2)Faculty grants and internships; 3) Manager scholarships and grants; 4) Chapter grants; and 5)Industry grants. Following are the programs available to students and student chapters.

STUDENT SCHOLARSHIP PROGRAMThe Club Foundation awards student scholarships annually to those individuals actively pursu-ing a managerial career within the private club industry. Scholarship awards are made at therecommendation of The Club Foundation Allocation Committee (CFAC) and approved by itsBoard of Governors.

Candidates must have completed his/her freshman year of college and be enrolled for the full2005-2006 academic year in an accredited four-year institution. Furthermore, the candidatemust have achieved and continue to maintain a grade point average of at least 2.5 on a 4.0scale or 4.5 on a 6.0 scale. Please note that additional points are awarded for CMAA studentchapter members.

Students wishing to apply for a scholarship student must meet certain basic criteria. At thistime they include: completion of at least one year of college level work at the time of applica-tion (preferably majoring in Hotel, Restaurant & Tourism Management); a minimum overallgrade point average of 2.5; and evidence of employment interest in the club managementfield. All applications and required documentation must be received in theFoundation office no later than April 15, 2005.

Please visit our Web site at www.clubfoundation.org to obtain a copy of the program guidelines and application. Questions should be directed to The Club Foundation, 1733 King Street, Alexandria, VA 22314-2720, Phone: (703) 739-9500 or via e-mail to [email protected].

STUDENT CHAPTER GRANT PROGRAMThis grant was developed specifically to assist CMAA student chapters with the costs associat-ed with travel to and from the CMAA Annual World Conference on Club Management. In addi-tion, The Club Foundation also awards grants that provide the President of the chapter (oranother representative selected by the chapter) a complimentary registration to the annualConference. The program guidelines and application are available on our Web page atwww.clubfoundation.org. A brief description of each is on the next page.




Student Chapter Officer Handbook Award Programs 27

CONFERENCE TRAVEL GRANTCMAA’s Annual World Conference offers students the opportunity to witness firsthand the pro-fessionalism and educational opportunities that CMAA provides. In addition, Conference alsoshows students how unique the networking system is among club managers throughout thecountry and offers an arena in which each student may make important career contacts.Student chapters are eligible to receive a Conference Travel Grant as long as proof of fundrais-ing activity is provided. Please note that this grant is awarded on a matching funds basis, upto $500 per student chapter. Finally, the Faculty Advisor and Liaison Manager must ensure thevalidity of the application. The application and supporting documentation must be sub-mitted to The Club Foundation by May 1, 2005.

STUDENT CHAPTER PRESIDENT CONFERENCE VOUCHERThe Club Foundation will provide each eligible student chapter with one voucher redeemablefor a complimentary Conference registration. The voucher must be used by the student chap-ter President or another representative selected by the chapter if the President is unable toattend. A registration voucher is mailed to each student chapter President for completion. Inorder for the voucher to be valid, it must be completed and returned to the Foundation by thespecified deadline date. Student Chapters failing to return their vouchers will forfeit the com-plimentary Conference registration.

28 Award Programs Student Chapter Officer Handbook

IDEA FAIR FOR STUDENT CHAPTERSThe Idea Fair competition is held each year at the Annual World Conference. There are several categories to choose from, which reflect the common interest and programs in every studentchapter. The 2005 categories include Chapter Newsletters, Creative Use of Technology,Education, Membership Programs, Public Relations, Fundraising, Club Tours and Student andSenior Chapter Relations. Student chapters are encouraged to document specific achievement or ideas that they have implemented within their own chapters to be shared and judgedagainst other chapters’ entries. Winning chapters receive a plaque and are recognized inCMAA’s Yearbook. The 2004 Student Idea Fair can be viewed online atwww.cmaa.org/member. Entry forms will be sent to all student chapters in Septemberand can be found online at www.cmaa.org/student.

STUDENT CHAPTER GROWTH AWARDSStudent chapters are recognized at World Conference and in CMAA’s Yearbook for the achieve-ments in CMAA growth programs. The “Most New Members Recruited,” “Growth by Percentage”and “World Conference Attendance Percentage” awards are announced and presented at theAnnual World Conference.

STUDENT CHAPTER OF THE YEAR AWARDThe Student Chapter of the Year competition is open to all student chapters and recognizes special projects completed by a chapter during the school year. The guidelines are supplied bythe National Headquarters and will be sent to all chapters in September. All entries for theschool year must be submitted by February 11, 2005. In addition to national recognition and aplaque, the Student Chapter of the Year Award winner receives a $1,000 grant good toward offsetting Conference registration fees for the following year. These awards, along with theIdea Fair awards, are presented at the Student Orientation Breakfast at Annual Conference.Entry forms will be sent to all student chapters in September and can also be found online atwww.cmaa.org/student.




Student Chapter Officer Handbook Faculty Advisors and Liaison Managers 29

FACULTY ADVISORS AND LIAISONMANAGERS

Initially, a link between the student chapter and CMAA must be formed. It is important for the Faculty Advisor and Liaison Manager to play an important role in developing this link byencouraging the student chapter’s involvement in senior chapter activities.

CMAA Faculty Advisors and Liaison Managers can offer the following:

• A chance for students to preview their chosen profession;

• Advice for prospective managers;

• A summer work program, some offering college credit;

• Part-time work during the school year;

• Post-graduation employment assistance; and

• Opportunities to visit and observe various club operations.

Additionally, senior chapter members provide a wealth of personal knowledge, as well as support and encouragement for student members.

STUDENT CHAPTER FACULTY ADVISOR

The chapter’s Faculty Advisor is the official representative from the chapter’s college or universi-ty and should be a full-time faculty member who is responsible for teaching club managementand hospitality classes. This individual should be someone who works well with students; is easi-ly accessible; is willing to provide advice and guidance to the student chapter officers on pro-grams, activities and general operations; acts as an interface between the student chapter andthe school administration and other faculty members; and is willing to participate and attendmeetings of the student chapter. It is important that the Faculty Advisor performs the followingfunctions:

• Maintains student chapter guidelines and continuity;

• Distributes information from National Headquarters to student chapter members;

• Communicates regularly with the CMAA Liaison Manager to keep him/her abreast of student chapter activities; and

• Educates colleagues about club management as a source of lecture material and course project suggestions.

Additionally, one Faculty Advisor from each chapter is invited to CMAA’s Annual Conferencefor which all education registration fees are waived.

30 Faculty Advisors and Liaison Managers Student Chapter Officer Handbook

CMAA FACULTY MEMBERSHIPAn exciting opportunity is available for instructors within the hospitality industry. TheAssociation has a faculty membership category. This membership category is open to any individ-ual who is an instructor/faculty member for hospitality or related courses at an accredited educa-tional institution for undergraduate/graduate studies. The dues for faculty membership are $100per year. The faculty member of CMAA receives the following benefits: a subscription to ClubManagement magazine, legislative information, research surveys, Executive Career Services,Bookmart, Annual Conference and Exposition and chapter workshops. Such membership does notentitle the faculty member to vote, hold elective office or transfer to any other category of mem-bership as defined by the Association. Please contact the National Headquarters for an applicationor if you have any questions.


2004-2005 STUDENT CHAPTER FACULTY ADVISORS

Auburn UniversityCarol DillardAuburn UniversityHotel/Restaurant Mgt.328 Spidle Hall - CMAA ChapterAuburn University, AL 36849-5605e-mail: [email protected]: (334) 844-6453Fax: (334) 844-3268

Boston University **Peter SzendeBoston University School of Hospitality Administration808 Commonwealth Ave., Room 230, CMAABoston, MA 02215e-mail: [email protected]: (617) 353-0936Fax: (617) 353-6328

Buffalo State CollegeKathleen O’BrienBuffalo State CollegeCaudell 207 - CMAA Chapter1300 Elmwood Ave.Buffalo, NY 14222e-mail: [email protected]: (716) 878-3017Fax: (716) 878-3769

Clemson University **TBA

California State Polytechnic Univ.Dr. Edward A. Merritt, CCMCalifornia State Polytechnic UniversityThe Collins School of Hospitality Mgt.3801 West Temple Ave. - CMAA ChapterPomona, CA 91768e-mail: [email protected]: (909) 869-2218Fax: (909) 869-4805

Colorado State UniversityJeffery MillerColorado State University 205 Gifford - CSUCMAA ChapterFort Collins, CO 80523e-mail: [email protected]: (970) 491-6705Fax: (970) 491-7252

Cornell UniversityMark R. McCarthy andReneta McCarthyCornell University335 C Statler HallAttn: Mark McCarthy/CMAA ChapterIthaca, NY 14850e-mail: [email protected] and

[email protected]: (607) 255-1152Fax: (607) 255-4179

Eastern Illinois UniversityLisa BrooksEastern Illinois UniversityKlehm Hall 109CAttn: Lisa Brooks - CMAA ChapterCharleston, IL 61920-3099e-mail: [email protected]: (217) 581-6958Fax: (217) 581-6090

Fairleigh Dickinson UniversityKirsten TripodiFairleigh Dickinson UniversitySchool of Hotel, Rest. and Tourism1000 River Road - 8-DH214 - CMAATeaneck, NJ 07666-1914e-mail: [email protected]: (201) 692-7278Fax: (201) 692-7279

** denotes colony


2004-2005 STUDENT CHAPTER FACULTY ADVISORS (CONTINUED)

Florida International UniversityTBA

Florida State UniversityJim RiscignoFlorida State UniversityDedman School of HospitalityOne Champions Way, Suite 4100Tallahassee, FL 32306-2541e-mail: [email protected]: (850) 644-4787Fax: (850) 644-5565

Georgia State UniversityDr. Raymond R. FerreiraGeorgia State UniversitySchool of Hospitality Admin.MCS 4A1267, 33 Gilmer St. SE Unit 4Atlanta, GA 30303e-mail: [email protected]: (404) 651-3671Fax: (404) 651-3670

Iowa State UniversityMichael OliverIowa State UniversityHRIM - CMAA Chapter1055 LeBaron HallAmes, IA 50011-1120e-mail: [email protected]: (515) 294-7575Fax: (515) 294-6364

James Madison UniversityBrett W. Horton, Ph.D.James Madison UniversityMSC 0205 - CMAA ChapterHarrisonburg, VA 22807e-mail: [email protected]: (540) 568-3037Fax: (540) 568-2754

Johnson & Wales, CO **TBA

Johnson & Wales University, FLDr. Samer Hassan, Ph.D.,CHA, CHEJohnson & Wales University, FLHospitality College, Florida Campus1701 NE 127th St. CMAA ChapterNorth Miami, FL 33181e-mail: [email protected]: (305) 892-5303Fax: (305) 892-7069

Johnson & Wales University, RIDr. Fred T. FariaJohnson & Wales University, RIThe Hospitality College8 Abbott Park Place - CMAA ChapterProvidence, RI 02903e-mail: [email protected]: (401) 598-4794Fax: (401) 598-4764

Kansas State UniversityPatrick H. Pesci andKevin R. Roberts, M.S.Kansas State UniversityDept of Hotel Rest. Inst. Mgmt. & Dietetics104 Justin Hall - CMAA ChapterManhattan, KS 66506-1404e-mail: [email protected] and

[email protected]: (785) 532-2210 and

(785) 532-2399Fax: (785) 532-5522

Kent State UniversityBarbara ScheuleKent State University 100 Nixson HallKent, OH 44242-0001e-mail: [email protected]: (330) 672-3796Fax: (330) 672-2194

** denotes colony



Michigan State UniversityDr. Jack Ninemeier andMichael SciariniMichigan State University242 Eppley CenterCMAA ChapterEast Lansing, MI 48824-1121e-mail: [email protected] and

[email protected]: (517) 353-9211Fax: (517)353-9211

Northern Arizona UniversityPaul WienerNorthern Arizona UniversityCMAA ChapterP.O. Box 5638Flagstaff, AZ 86011-5638e-mail: [email protected]: (928) 523-9955Fax: (928) 525-1711

Oklahoma State UniversityPaul SorrentinoOklahoma State University210 HES West - CMAA ChapterSchool of Hotel & Rest. Admin.Stillwater, OK 74078-6173e-mail: [email protected]: (405) 744-8645Fax: (405) 744-6299

Pennsylvania State UniversityMatt BrennerPennsylvania State University201 Mateer Bldg. - CMAA ChapterUniversity Park, PA 16802e-mail: [email protected]: (814) 863-8981Fax: (814) 863-4257

Purdue UniversityJohn R. RoussellePurdue University700 W. State StreetRoom 154 - CMAA ChapterWest Lafayette, IN 47907-1266e-mail: [email protected]: (765) 494-4738Fax: (765) 494-0327

Purdue University, CalumetGeralyn FarleyPurdue University, CalumetCMAA Chapter7028 Dove DriveSchererville, IN 46375e-mail: [email protected]: (219) 736-7841Fax: (219) 989-2008

Texas Tech UniversityJB WardTexas Tech UniversityENRHIMP.O. Box 41162 - CMAA ChapterLubbock, TX 79409-1162e-mail: [email protected]: (806) 742-3068Fax: (806) 742-3042

University of Central FloridaRandall Upchurch, Ph.D., andJudy HolcombUniversity of Central FloridaP.O. Box 161400Hosp. Mgt. Program, 409DOrlando, FL 32816-1400e-mail: [email protected] and

[email protected]: (407) 823-6119 and

(407) 425-2514Fax: (407) 679-8599

** denotes colony



University of DelawareAli A. Poorani, Ph.D.Univ. of Delaware14 W. Main Street - CMAA ChapterRaub Hall, HRIM ProgramNewark, DE 19716e-mail: [email protected]: (302) 831-6353Fax: (302) 831-6395

University of HawaiiDan SpearsUniv. of Hawaii, ManoaTIM School, 2560 Campus Rd.George Hall - CMAA ChapterHonolulu, HI 96822e-mail: [email protected]: (808) 956-8583Fax: (808) 956-5378

University of HoustonMary WollinUniv. of Houston229 C.N. Hilton Hotel and CollegeCMAA ChapterHouston, TX 77204-3028e-mail: [email protected]: (713) 743-2441Fax: (713) 743-3696

University of MassachusettsRodney B. Warnick, Ph.D.Univ. of Massachusetts204D Flint Lab, 107 Campus Center WayHRTA Department - CMAA ChapterAmherst, MA 01003-9247e-mail: [email protected]: (413) 545-6629Fax: (413) 545-1235

University of Missouri, ColumbiaMichael KeeneUniv. of Missouri, ColumbiaCMAA Chapter122 Eckles HallColumbia, MO 65211e-mail: [email protected]: (573) 882-4114 Fax: (573) 882-0596

University of Nevada, Las VegasJoe Perdue, CCMUniv. of Nevada, Las Vegas 4505 Maryland Pkwy.Box 456023Las Vegas, NV 89154-6023e-mail: [email protected]: (702) 595-8876Fax: (702) 895-4870

University of New HavenWilliam WilliamsUniv. of New HavenHRM Dept. - CMAA Chapter300 Orange Ave.West Haven, CT 06516e-mail: [email protected]: (203) 932-7362Fax: (203) 932-7083

University of North TexasJunior T. WhitakerUniv. of North TexasClub at Gateway CenterBox 311100 - CMAA ChapterDenton, TX 76203-1100e-mail: [email protected]: (940) 565-4696Fax: (940) 565-4348

** denotes colony



University of South CarolinaDr. Catherine M. Gustafson, PhD., CCMUniv. of South Carolina108 Carolina ColiseumCMAA ChapterColumbia, SC 29208e-mail: [email protected]: (803) 777-7720Fax: (803) 777-1224

University of Wisconsin-StoutPhil McGuirkUniv. of Wisconsin-StoutCollege of Human DevelopmentRoom 302Menomonie, WI 54751e-mail: [email protected]: (715) 232-2244Fax: (715) 232-2366

Virginia Tech UniversityCherylynn BeckerVirginia Tech University362 Wallace Hall (0429)CMAA ChapterBlacksburg, VA 24061-0429e-mail: [email protected]: (540) 231-4373Fax: (540) 231-8313

Western Carolina UniversitySandra S. GrunwellWestern Carolina UniversityCMAA Chapter114 Belk Bldg.Cullowhee, NC 28723e-mail: [email protected]: (828) 227-2154Fax: (828) 227-7705

Widener UniversityConnie HoltWidener UniversitySchool of Hospitality ManagementOne University Place - CMAA ChapterChester, PA 19013e-mail: [email protected]: (610) 499-1108Fax: (610) 499-1106

** denotes colony


STUDENT CHAPTER LIAISON MANAGERThe Liaison Manager will be a point of contact for the senior chapter in the residing area ofthe college or university. He/she is responsible for the distribution and exchange of informa-tion between the affiliated chapter, the student chapter and National Headquarters. He/shemust be willing to devote the time required to assist the Faculty Advisor and student body ineffectively achieving the goals and requirements set forth in this handbook, as well as thoseestablished by the local CMAA chapter and Faculty Advisor. If the Liaison Manager transfersmembership to another club outside of the local chapter boundaries, the chapter must appointa new liaison. Please inform National Headquarters of any changes so that we can ensure thateach student chapter has a current Liaison Manager.

It is important that the Liaison Manager:

• Serves as a key advisor to the students;

• Stays in close contact with the Chapter/Member Services Committee member assigned tothe chapter;

• Attends student chapter meetings as often as possible and reviews records and accountingprocedures;

• Educates and encourages the Faculty Advisor’s interest in club management;

• Assists the chapter with its overall programming needs (i.e., meeting speakers, field trips,resources for Association news, chapter meetings and employment opportunities);

• Participates in campus career-day programs; and

• Ensures that copies of the chapter’s minutes are forwarded to the National Headquartersas well as the Chapter/Member Services Committee member assigned to that chapter.

Auburn UniversityChristopher B. Berlin, CCMCC of BirminghamP.O. Box 130280Birmingham, AL 35213e-mail: [email protected]: (205) 879-4611Fax: (205) 803-4241

Boston University**Paul W. Lazar, CCMWinchester CC468 Mystic St.Winchester, MA 01890e-mail: [email protected]: (781) 729-1181Fax: (781) 729-2151

Buffalo State CollegeDaniel Roy FranklinThe Buffalo Club388 Delaware Ave.Buffalo, NY 14202e-mail: [email protected]: (716) 886-6400Fax: (716) 883-1288

California State Polytechnic Univ.,Pomona

Art Barajas, CCMSouth Hills CC2655 S. Citrus StreetWest Covina, CA 91791e-mail: [email protected]: (626) 339-1231Fax: (626) 339-1425

** denotes colony

2004-2005 STUDENT CHAPTER LIAISON MANAGERS


2004-2005 STUDENT CHAPTER LIAISON MANAGERS (CONTINUED)

Clemson University**Patricia A. Calder, CCMThornblade Club1275 Thornblade Blvd.Greer, SC 29650e-mail: [email protected]: (864) 234-5100Fax: (864) 234-5104

Colorado State UniversityNelson A. Scott, CCMColumbine CC17 Fairway LaneColumbine Valley, CO 80123e-mail: [email protected]: (303) 794-2674Fax: (303) 730-7536

Cornell UniversityTroy D. Albert, CCMThe Muttontown Club, Inc.P.O. Box 9East Norwich, NY 11732e-mail: [email protected]: (516) 922-7500Fax: (516) 922-2754

Eastern Illinois UniversityChristopher J. CollinsChampaign CC1211 S. Prospect Ave.Champaign, IL 61820e-mail: [email protected]: (217) 356-1391Fax: (217) 356-1399

Fairleigh Dickinson UniversityManny Gugliuzza, CCMPlainfield CCBox 311Plainfield, NJ 07061-0311e-mail: [email protected]: (908) 757-1800 x3644Fax: (908) 757-2159

Florida International UniversityScott B. Fairbairn, CCMTampa Y & CC5320 Interbay Blvd.Tampa, FL 33611e-mail: [email protected]: (813) 831-1611Fax: (813) 831-8665

Florida State UniversityDavid S. WillisUniversity Center ClubFlorida State UniversityBuilding BTallahasee, FL 32306-2568e-mail: [email protected]: (850) 644-8528Fax: (850) 644-8525

Georgia State UniversityDavid A. Sheppard, CCMAnsley GC196 Montgomery Ferry Dr.Atlanta, GA 30309e-mail: [email protected]: (404) 875-1687Fax: (404) 897-7705

Iowa State UniversityStacie GiffordWakonda Club3915 Fleur Dr.Des Moines, IA 50321e-mail: [email protected]: (515) 285-4962Fax: (515) 285-1626

James Madison UniversityDaniel P. JordanSalisbury CC13620 Salisbury RoadMidlothian, VA 23113e-mail: [email protected]: (804) 794-6841Fax: (804) 794-8448

** denotes colony



Johnson & Wales University, CO**Nelson A. Scott, CCMColumbine CC17 Fairway LaneColumbine Valley, CO 80123e-mail: [email protected]: (303) 794-2674Fax: (303) 730-7536

Johnson & Wales University, FLScott B. Fairbairn, CCMTampa Y & CC5320 Interbay Blvd.Tampa, FL 33611e-mail: [email protected]: (813) 831-1611Fax: (813) 831-8665

Kansas State UniversityDallas MillerManhattan CCBox 10261531 N. 10thManhattan, KS 66502e-mail: [email protected]: (785) 539-7501Fax: (785) 539-0420

Kent State UniversityGreg K. Mangan, CCMPortage CC240 N. Portage ClubAkron, OH 44303e-mail: [email protected]: (330) 836-4994Fax: (330) 836-3115 and

and

Stacey RenszelRosemont CC3777 Rosemont Blvd.Fairlawn, OH 44333e-mail: [email protected]: (330) 666-1121Fax: (330) 666-1346

Michigan State UniversityRichard A. Bruner, CCMUniversity Club of MSU3435 Forest Rd.Box 27157Lansing, MI 48909-7157e-mail: [email protected]: (517) 353-5111Fax: (517) 353-1991

Northern Arizona UniversityJohn A. EricksonThe Club at Seven Canyons3755 Long Canyon DrSedona, AZ 86335Phone: (928) 203-2000Fax: (928) 203-2004

Oklahoma State UniversityJason Fiscus, CCMTulsa CC701 N. Union AvenueTulsa, OK 74127-5340e-mail: [email protected]: (918) 585-8151Fax: (918) 585-9901

Pennsylvania State UniversityMark D. SurotchakTuesday Club215 Pine StreetHarrisburg, PA 17101e-mail: [email protected]: (717) 920-1800Fax: (717) 920-1815

Purdue UniversityJeffrey MartinezKokomo CCP.O. Box 28861801 Country Club Rd.Kokomo, IN 46904-2886e-mail: [email protected]: (765) 457-3278Fax: (765) 452-7861

** denotes colony



Purdue University, CalumetJames WilliamsenInverness GC102 N. Roselle RoadPalatine, IL 60067e-mail: [email protected]: (847) 358-2340Fax: (847) 358-0092

Texas Tech UniversityStacy A. Watson, CCMLubbock CC3400 Mesa RoadLubbock, TX 79403e-mail: [email protected]: (806) 762-0414Fax: (806) 763-1871

University of Central FloridaTBA

University of DelawareLaura Del PercioBlue and Gold Club44 Kent WayNewark, DE 19716e-mail: [email protected]: (302) 831-2582Fax: (302) 831-4432

University of HawaiiThom H. Guthrie, CCMHickam AFB Officers’ Club900 Hangar Ave.Hickam AFB, HI 96853e-mail: [email protected]: (808) 448-4608 x 12Fax: (808) 422-9617

University of HoustonC.J. “Joe” Bendy, Jr., CCMRiver Oaks CC1600 River Oaks Blvd.Houston, TX 77019e-mail: [email protected]: (713) 529-4321Fax: (713) 520-8973

University of MassachusettsElisabeth M. GoriDedham Country & Polo Club124 Country Club RoadDedham, MA 02026e-mail: [email protected]: (781) 326-3090Fax: (781) 326-0814

University of Missouri, ColumbiaMark TiernanUniversity Club, Univ. of Missouri107 Reynolds Alumni CentreColumbia, MO 65211e-mail: [email protected]: (573) 882-9481Fax: (573) 884-7831

University of Nevada, Las VegasDale G. Telford, CCMThe Las Vegas CC3000 Joe W. Brown Dr.Las Vegas, NV 89109-1257e-mail: [email protected]: (702) 734-1122Fax: (702) 734-7499

University of New HavenSandra J. Gervais, CCMThe Graduate Club155 Elm St.New Haven, CT 06511e-mail: [email protected]: (203) 624-3197Fax: (203) 624-1129

University of North TexasAnthony Reyes, CCMDallas CCBox 6008194100 Beverly Dr.Dallas, TX 75205-0819e-mail: [email protected]: (214) 521-2151Fax: (214) 528-8390

** denotes colony



University of South CarolinaRobert C. Nock, CCMMyers Park CC2415 Roswell Ave.Charlotte, NC 28209e-mail: [email protected]: (704) 376-0741Fax: (704) 376-5671

University of Wisconsin-StoutMichael R. Paddock, CCMChenequa CC6250 N. Highway 83Hartland, WI 53029e-mail: [email protected]: (262) 367-1320Fax: (262) 367-1323

Virginia Tech UniversityBeverly Schlegel, CCMShenandoah Club24 Franklin RoadRoanoke, VA 24011e-mail: [email protected]: (540) 345-1576Fax: (540) 343-6653

Western Carolina UniversityJohn Waldron, CCMWade Hampton GCP.O. Box 1920Hwy. 107 SouthCashiers, NC 28717e-mail: [email protected]: (828) 743-5465Fax: (828) 743-9752

Widener UniversityKent Silhanek, CCMWhitemarsh Valley CC815 Thomas Rd.Lafayette Hill, PA 19444e-mail: [email protected]: (215) 233-3901Fax: (215) 233-4429

** denotes colony

Return this information by May 1 of each year

Club Managers Association of America1733 King Street

Alexandria, Virginia 22314-2720(703) 739-9500, Fax: (703) 739-0124

e-mail: [email protected] site: www.cmaa.org

2004-2005 PRESIDENT’S ANNUAL REPORT FORM_________________________________________

(Name of Chapter)

This report is required by Article XII, Section 2B of the CMAA Bylaws. It covers chapter activities for the school year and must be submitted to theCMAA Chapter/Member Services Department no later than May 1 of each year.

The following meetings were held and recorded for the past year. (Please code the type of meeting as A=annual; B=business; E=educational; S=social; T=club tour.) If the chapter met with another chapter, please indicate which chapter. Chapters are required to have aminimum of seven meetings per year; four must be educational. One must be a club tour which can be considered one of the foureducational meetings provided a substantive program is held.

All minutes of your chapter meetings must be sent to the National Headquarters. List date and type of meeting so that we may update our records.

Please add any additional comments on another sheet of paper, attach and return it with this form.

This form should be completed by the student Chapter President and forwarded to the student Chapter Faculty Advisor and LiaisonManager for signatures.

continued on page 42

AUG

SEPT

OCT

NOV

DEC

JAN

FEB

MAR

APR

MAY

JUNE

DATE LOCATION OF MEETINGTYPE OF MEETING

Page 1 of 2

41 Forms Student Chapter Officer Handbook


Please respond to the following:1. Has CMAA membership been helpful to the students in your chapter? How?

__________________________________________________________________________________________________________________

__________________________________________________________________________________________________________________

__________________________________________________________________________________________________________________

2. What do you feel the members see as the most significant membership benefit?

__________________________________________________________________________________________________________________

__________________________________________________________________________________________________________________

__________________________________________________________________________________________________________________

3. How do you think the Association could better assist its student members?

__________________________________________________________________________________________________________________

__________________________________________________________________________________________________________________

__________________________________________________________________________________________________________________

4. What student education sessions would your chapter members like to see at the Annual World Conference on Club Management?

__________________________________________________________________________________________________________________

__________________________________________________________________________________________________________________

__________________________________________________________________________________________________________________

5. Is a course in club management being offered at your school? (Please attach a course description from the school’s current academic catalog.)

__________________________________________________________________________________________________________________

__________________________________________________________________________________________________________________

__________________________________________________________________________________________________________________

Please list the following officers who will be serving during the next school year. (Note: They must be current members of CMAA.)

PRESIDENT: __________________________________________________________ e-mail: __________________________________

VICE PRESIDENT: ______________________________________________________ e-mail: __________________________________

SECRETARY: _________________________________________________________ e-mail: __________________________________

TREASURER: _________________________________________________________ e-mail: _________________________________

Address for chapter mail: ______________________________________________________________________________________________

Name of student chapter Faculty Advisor: ________________________________________

Telephone number for student chapter Faculty Advisor: ( _____________ ) ___________________________

Fax: ( _____________ ) ___________________________ e-mail: _____________________________

Name of student chapter Liaison Manager: ________________________________________

Telephone number for student chapter Liaison Manager: ( _____________ ) ___________________________

Fax: ( _____________ ) ___________________________ e-mail: _____________________________

Proper signatures must be affixed.

___________________________________________________ ___________________Signature - Chapter President (current) Date

___________________________________________________ ___________________Signature - Faculty Advisor Date

___________________________________________________ ___________________Signature - Liaison Manager Date

cc: Faculty AdvisorLiaison Manager

continued from page 41 page 2 of 2

Student Chapter Officer Handbook Forms 43

MINUTES OF STUDENT CHAPTER MEETINGTYPES OF ITEMS TO BE INCLUDED IN

REPORT ON MEETING:

_______ Officer changes

_______ Bylaw changes

_______ Membership gains & losses

_______ If educational: name of speaker,topic duration, type of presentation(film, lecture, panel, etc.)

_______ Chapter projects & activities

_______ Disciplinary actions

_______ Future meeting sites & dates

of the __________________________________________ Chapter

held at ________________________ on ______________ 20 _______

The meeting was primarily: o Business o Annual

o Club Tour o Educational o Social

Present: _____________ CMAA student members

_____________ CMAA member managers & assistants

_____________ National Director _____________________(NAME)

_____________ Non-member managers & assistants

_____________ Club presidents or officials

_____________ Spouses, guests, others

THIS FORM IS TO BE USED FOR REPORTING ALL CHAPTER MINUTES. THE FOLLOWING SECTION SHOULD BE COMPLETED FOR EDUCATIONAL MEETINGS. ADDITIONAL COMMENTS, ACTIVITIES, ACTIONS, ETC., TAKEN AT THEMEETING(S) (BUSINESS, SOCIAL AND ANNUAL) CAN BE CONTINUED ON THE REVERSE SIDE.

TITLE/THEME OF PROGRAM OR NAME OF CLUB VISITED _______________________________________________________

SPEAKER’S NAME _____________________________________________ PHONE NO. (________) __________ – ____________

ADDRESS ________________________________________________________________________________________________

_________________________________________________________________________________________________________

LENGTH OF PROGRAM ___________________________ RECOMMENDED o YES o NO

______________________________________________________________________________________________________

DESCRIPTION OF THE PROGRAM AND COMMENTS MAY BE CONTINUED ON THE REVERSE SIDE.

Original: Chapter filescc: CMAA National Headquarters

Student Chapter AmbassadorLiaison Manager

TO BE SUBMITTED WITHIN 15 DAYS FOLLOWING MEETING

_________________________________________________________________(SIGNATURE OF CHAPTER SECRETARY)


STUDENT MEMBERSHIP APPLICATIONCLUB MANAGERS ASSOCIATION OF AMERICA

C/O WACHOVIA LOCKBOX • P. O. BOX 85080 • RICHMOND, VA 23285-4171

PLEASE FILL OUT THIS APPLICATION IN ITS ENTIRETY. TYPE OR PRINT WITH DARK INK.

NAME (LAST NAME FIRST) ______________________________________ NICKNAME _______________________________________________

NAME OF UNIVERSITY _________________________________________ MAJOR __________________________________________________

DATE STARTED AT UNIVERSITY _________________________________ MINOR ___________________________________________________

LOCAL MAILING ADDRESS ______________________________________ PERMANENT HOME ADDRESS ______________________________

_____________________________________________________________ _________________________________________________________

CITY/STATE/ZIP + 4 ____________________________________________ CITY/STATE/ZIP + 4 ________________________________________

PHONE ( __________ ) ________________________________________ PHONE ( __________ ) ____________________________________

CELL ( __________ ) ___________________________________________ E-MAIL ADDRESS (ES) _____________________________________

PLEASESEND

MAIL TO

(CHECKONE)

oLOCAL

MAILINGADDRESS

oPERMANENT

HOMEADDRESS

I AM APPLYING FOR MEMBERSHIP THROUGH THE________________________________________________________________ STUDENT CHAPTER, CMAA

HAVE YOU EVER BELONGED TO CMAA? o NO o YES IF YES, GIVE DATES ________________________________________________.

DATE OF BIRTH _________________________________________ EXPECTED DATE OF GRADUATION ___________________________________

GENDER o M o F

Dues are not deductible as charitable contributions for income tax purposes. Dues may be deducted as ordinary and necessary business expenses.

I HEREBY APPLY FOR MEMBERSHIP IN CMAA AND, IF ELECTED, AGREE TO ABIDE BY ITS BYLAWS AND CODE OFETHICS. UPON APPROVAL BY THE ASSOCIATION, MEMBERSHIP SHALL BECOME EFFECTIVE SIMULTANEOUSLY INBOTH THE CHAPTER AND THE NATIONAL ASSOCIATION.

DATE OF APPLICATION ____________________________________________________________________________

SIGNATURE OF APPLICANT _____________________________________________ DATE ______________________

APPLICANT HAS BEEN ELECTED TO MEMBERSHIP IN THE _____________________________________________

______________________________________________________________________ STUDENT CHAPTER, CMAA.

CHAPTER SECRETARY ____________________________________________________________________________

CMAA MEMBER ID _________________________________________ DATE __________________________________

FACULTY ADVISOR _______________________________________________________________________________

CMAA MEMBER ID _________________________________________ DATE __________________________________

LIAISON MANAGER _______________________________________________________________________________

CMAA MEMBER ID _________________________________________ DATE _________________________________

SCHOOL DEAN ____________________________________________ DATE _________________________________(only for students not affiliated with a CMAA Student Chapter)

WHITE COPY – FOR NATIONAL HEADQUARTERS YELLOW COPY – FOR STUDENT CHAPTER RECORDS

This application must be signed and veri-fied by the Chapter Secretary, the FacultyAdvisor and the CMAA Chapter LiaisonManager or the School Dean if there isnot a CMAA chapter on campus.

By my signature hereon I certify that:

1. I have personally met and know the applicant.

2. To the best of my knowledge his/hermembership in CMAA would be in thebest interest of the local chapter andof our Association.

3. This individual is enrolled in a hospi-tality course at a four-year accreditedcollege, university or school forundergraduate or graduate students.

4. I am the Dean of the School or FacultyAdvisor of the chapter from which thisindividual is applying.

5. I am an Active member of CMAA andthe Student Chapter Liaison Managerfor the chapter from which this appli-cant is requesting membership.


CMAA advances the profession of club management by fulfilling the educational and related needs of its members.

CODE OF ETHICS OF THECLUB MANAGERS ASSOCIATION OF AMERICA

We believe the management of clubs is an honorable calling. It shall be incumbent upon club managers to be knowl-edgeable in the application of sound business principles in the management of clubs, with ample opportunity to keepabreast of current practices and procedures. We are convinced that the Club Managers Association of America bestrepresents these interests and, as members thereof, subscribe to the following CODE OF ETHICS:

1. We will uphold the best traditions of club management through adherence to sound business principles. By ourbehavior and demeanor, we shall set an example for our employees and will assist our club officers to secure theutmost in efficient and successful club operations.

2. We will consistently promote the recognition and esteem of club management as a profession and conduct ourpersonal and business affairs in a manner to reflect capability and integrity. We will always honor our contractualemployment obligations.

3. We shall promote community and civic affairs by maintaining good relations with the public sector to the extentpossible within the limits of our club’s demands.

4. We will strive to advance our knowledge and abilities as club managers and willingly share with other Associationmembers the lessons of our experience and knowledge gained by supporting and participating in our local chap-ter and National Association’s educational meetings and seminars.

5. We will not permit ourselves to be subsidized or compromised by any interest doing business with our clubs.

6. We will refrain from initiating, directly or through an agent, any communications with a director, member or officialof another club regarding its affairs without the prior knowledge of the manager thereof, if the club has a manag-er.

7. We will advise the National Headquarters, whenever possible, regarding managerial openings at clubs that cometo our attention. We will do all within our power to assist our fellow club managers in pursuit of their professionalgoals.

8. We shall not be deterred from compliance with the Law, as it applies to our clubs. We shall provide our club offi-cers and trustees with specifics of federal, state and local laws, statutes and regulations, to avoid punitive actionand costly litigation.

9. We deem it our duty to report to local or national officers any willful violations of the Code of Ethics.


2004-2005 STUDENT CHAPTER OFFICER UPDATETell us who your new student chapter officers/chairmen* are for the 2004-2005 school year.

Please use this form for listing officers and chairmen. Thanks!

Student Chapter: _____________________________________________________________________________________

President: __________________________________________ E-mail: _________________________________________

Vice President: _______________________________________ E-mail: _________________________________________

Secretary: __________________________________________ E-mail: _________________________________________

Treasurer: __________________________________________ E-mail: _________________________________________

Liaison Manager: _____________________________________ E-mail: _________________________________________

Faculty Advisor: ______________________________________ E-mail: _________________________________________

Other Chairmen: _____________________________________ E-mail__________________________________________

___________________________________________________ E-mail: _________________________________________

___________________________________________________ E-mail: _________________________________________

* Please note: Those listed on form must be current CMAA student membersin order to serve as officers/chairmen of the student chapter.

PLEASE FAX TO:Erin Herzog at the CMAA National Headquarters

(703) 739-0124

Student Chapter Officer Handbook References 49

REFERENCESIf you have any questions about student membership, the student development program oryour chapter, please feel free to contact National Headquarters at:

Club Managers Association of America

1733 King Street

Alexandria, VA 22314-2720

(703) 739-9500

Fax: (703) 739-0124

e-mail: [email protected]




50 References Student Chapter Officer Handbook

NATIONAL HEADQUARTERS STAFFJames B. Singerling, CCM, CEC, Chief Executive Officer . . . . . . . . . . . . . . . . . e-mail: [email protected]

Char Simmons, Executive Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Kathi Driggs, Senior Vice President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Gordon Welch, CCM, CHE, Senior Vice President. . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Seth Gregg, Vice President/Chief Development Officer,

The Club Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Margaret Meleney, Chief Financial Officer. . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Ron Comfort, Senior Director, Information and Technology Systems . . . . . . . . . e-mail: [email protected]

Guy K. Doria, Senior Director, Conference, Meetings and Exhibitions . . . . . . . . . . . . . . e-mail: [email protected]

Kim Pasquale, Senior Director, Membership Operations . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Eleonore Grimley, Director, Property Management . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Erin Herzog, Director, Member and Student Development . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Alison Jackson, Director, Graphics and Production . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Nancy C. Kabel, Director, Corporate Relations. . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Michael Mensah, Director, Finance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Lou Palermo, Director, Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Ron Rosenbaum, Director, Premier Club Services . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Bridget Gorman Wendling, Director, Public Affairs . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Karen Woodie, Director, Multi-media Technology . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Jill Cochrane, Manager, Chapter and Industry Relations. . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Stacy Helfstein, Manager, Graphics Services . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Phil Heuschen, Manager, Accounting Services . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Melissa Low, Manager, Legislative and Public Affairs . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Laura McAuley, Manager, Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

David McCabe, Manager, Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Joseph Patrick, Manager, University-based Programs . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Nichole Rhodes, Manager, Special Projects and Development,

The Club Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Rhonda Schaver, Manager, Administration and Scholarship Programs,

The Club Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Kelly Jo Springirth, Manager, Exhibit Services . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Christian Thom, Manager, Executive Career Services . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Chris Velo, Manager, Information and Technology Systems . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Joe Gemmell, Consultant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Corinne Grimaldi, Projects and Services Coordinator . . . . . . . . . . . . . . . . e-mail: [email protected]

Joey Groves, Multi-media Projects Coordinator . . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Michele Gyuras, Information Specialist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Tom Hogge, Marketing Coordinator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Gail Perez, Coordinator Accounting Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Marisa Reilly, Services Coordinator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e-mail: [email protected]

Student Chapter Officer Handbook References 51

NATIONAL HEADQUARTERS SERVICESAccounts Payable/Receivable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Phil Heuschen

Active Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . David McCabe

Address Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Corinne Grimaldi/Jill Cochrane/Erin Herzog

AMID Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lou Palermo/Gordon Welch

Allied/International Associations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kathi Driggs/Melissa Low

Board of Directors Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jim Singerling

Bookmart/Publications. . . . . . . . . . . . . . . . . . . . . . . . . . Laura McAuley/Tom Hogge/Ron Rosenbaum/Kathi Driggs

Business Management Institute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Joe Patrick/Gordon Welch

Bylaws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kathi Driggs/Jim Singerling

Certification/CCM Exam Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . David McCabe

Chapter Digest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bridget Gorman Wendling

Chapter Meeting Minutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . David McCabe

Chapter Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kim Pasquale/Jill Cochrane

Chapter Visit Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kim Pasquale

Chapter Workshops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . David McCabe

The Club Foundation . . . . . . . . . . . . . . . . . . . . . . . . . Seth Gregg/Nichole Rhodes/Rhonda Schaver/Jim Singerling

ClubNet®/Web Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Karen Woodie/Ron Comfort/Joey Groves/Chris Velo

Conference Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lou Palermo/Gordon Welch

Conference/Exposition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guy Doria/Kelly Springirth

Corporate Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nancy C. Kabel

Credit Histories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . David McCabe

Culinary Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Joe Patrick/Gordon Welch

Customized Club Surveys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ron Rosenbaum/Tom Hogge

Dues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kim Pasquale/Jill Cochrane

Education Programs/Seminars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gordon Welch

Ethics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kathi Driggs

Executive Career Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Christian Thom/Kim Pasquale

Faculty Internship Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rhonda Schaver

Honor Society . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . David McCabe

Industry Affairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jill Cochrane/Kathi Driggs/Kim Pasquale

Information/Research. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tom Hogge/Ron Rosenbaum/Kathi Driggs

Insurance Information for Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kim Pasquale

Leadership/Legislative Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kim Pasquale/Melissa Low

Legislative/Regulatory Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . Melissa Low/Ron Rosenbaum/Laura McAuley

Magazine Subscriptions/Inquiries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Corinne Grimaldi/Melissa Low

Marketplace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Laura McAuley/Tom Hogge/Joe Gemmell/Karen Woodie

Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kathi Driggs/Bridget Gorman Wendling

Meetings Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Phil Heuschen

Membership Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jill Cochrane/Kim Pasquale/Corinne Grimaldi

Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bridget Gorman Wendling/Kathi Driggs

Premier Club Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ron Rosenbaum/Laura McAuley

Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Eleonore Grimley

Receptionist/Information Specialists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Michele Gyuras/Marisa Reilly

Student Scholarships/Chapter Grants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rhonda Schaver

Student Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Erin Herzog

Voting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kathi Driggs/Jim Singerling/Kim Pasquale

Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ron Comfort/Karen Woodie/Chris Velo

Wine Society. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kathi Driggs/Melissa Low/Corinne Grimaldi