Participant’s Workbook 4-1Tools for Peak Performance

Chapter Four

Turning Effort Into Performance

Participant’s Workbook 4-2Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-3Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-4Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-5Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-6Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-7Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-8Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-9Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-10Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-11Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-12Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-13Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-14Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-15Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-16Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

Our crew leader, Nick Steele, has been chosen by his supervisor to take athree-day training course in concrete pavement repair at the central office.Because he will be traveling to the office on Monday afternoon and back onFriday morning, he will be gone most of the week. The boss tells him tochoose an acting crew leader. While deciding whom to choose, Nick thinks:

“Ed has to be operating the equipment, and he can’t supervise at thesame time. Alex gets little respect from the rest of the crew and doesnot know what’s going on. Ty can do it, but he shows little interest insupervising. Steve might be moody that day, but it looks like he’s mybest candidate. He’s always asking me questions, he’s very ambi-tious, and the whole crew likes him. Besides, he has seniority oversome of the others.”

With this reasoning, Nick asks Steve to assume his duties for the week. Hisinstructions are: “Patch Route 43 from Jamesville to New City. If you needmore trucks to keep the crew busy, radio the boss. He says he’ll take one offfrom hauling winter sand, and you can have it. If you finish that, then fix anyguardrail that is damaged or out of line.”

EXERCISE 4.1: Choose An Acting Crew Leader — Case Stud y

Participant’s Workbook 4-17Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-18Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

In Exercise 3.1 (Chapter 3), you developed a list of what you think Ty and Marie wanted from their jobs and what you thought was most important to them. That information has been transferred to this page.

Ty Marie

Most Important Want: to develop new skills to be accepted as an equal

Type of Need, e.g., Basic,Relationship, Growth: growth relationship

Now, develop a list of rewards that you think will encourage these workers to perform above theminimum. These are specific rewards that you think will be valued by these two persons.

Ty Marie

External rewards:

1. 1.

2. 2.

3. 3.

Internal rewards:

1. 1.

2. 2.

3. 3.

Are the rewards the same? If not, how are they different?

Are these individuals likely to respond to the two types of rewards the same way?

Stop. Wait for further instructions.

EXERCISE 4.2: Relatin g Needs to Rewards

Participant’s Workbook 4-19Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-20Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-21Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-22Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-23Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-24Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-25Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-26Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-27Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-28Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-29Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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Participant’s Workbook 4-30Tools for Peak Performance

National Cooperative Highway Research Program Chapter 4: Turning Effort Into Performance

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