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Chapter 7: Types of Interviews
Information-Gathering Interview
• Types– Investigative– Survey– Diagnostic– Research– Exit
Information-Gathering Interview
• Approach– Collect background
information– Define interview goals
& questions– Choose right
interviewee
Career Research Interview
• Value of personal contacts– Conduct research– Be remembered– Gain referrals
• Choosing interviewees
• Contacting interviewees
• Following up
Employment Interview
Pre-Interview Steps• Conduct background
research
• Contact potential employers– Cover letter– Resume
Employment Interview
Pre-Interview Steps• Prepare for formats
– Panel interview– Stress interview– Audition interview– Behavioral interview
• Think constructively
Employment Interview
During the Interview• Anticipate key questions
– Educational background– Work experience– Career goals– Personal traits– Knowledge of organization & job
Employment Interview
During the Interview• Respond to employer’s
needs & concerns
• Be honest
• Emphasize positive
Employment Interview
During the Interview• Back up answers with
evidence (PAR)– Problem– Action– Result
• Keep answers brief
Employment Interview
During the Interview• Be enthusiastic
• Have your questions answered
• Rehearse interview
Employment Interview
• Thank-you letter– Demonstrates courtesy– Reminds employer of you– Provide facts– Reminder of promises– Correct misunderstandings
Post-Interview Follow Up
Employment Interview
Interviewing and Law• BFOQ• Responding to illegal questions
– Answer– Seek explanation– Redirect– Refuse to answer
Performance Appraisal Interview
Definition and Importance• Let employee know where
he/she stands
• Develop employee skills
• Improve employment relationship
Performance Appraisal Interview
• Help management learn employee point of view
• Counsel employee
• Set goals for future
Definition and Importance
Performance Appraisal Interview
Steps in Appraisal Process• Review progress
• Discuss successes, problems, and needs– Accurate feedback– Job-related feedback
• Set goals
• Review and respond