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CHAPTER 6: I work part-time…

Unit 2: My Customers

Exercise 1: Picture Description

What do you see in the picture?

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Exercise 2: Vocabulary

Repeat after your tutor.

regular thường

Jean is a regular customer.

restaurant nhà hàng

Customers like our restaurant.

help giúp đỡ

I am happy to help you.

service dịch vụ

This café has good service.

shop cửa hàng

Welcome to our shop!

friendly thân thiện

You may ask our friendly staff.

request yêu cầu

Can I make a request?

order gọi món

I’ll take your order, ma’am.

happy hạnh phúc

Shopping makes me happy.

complain phàn nàn

The customer complained about the food.

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Exercise 3: Let’s Talk

A. Read the dialogue with your tutor.

Tutor: Good day! May I take your order?

Student: What is in the beef pasta?

Tutor: It has beef, mushrooms, and peanut sauce.

Student: I’m allergic to mushrooms. Could you take

them out?

Tutor: No problem. I’ll inform our chef.

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Student: Do you have this shoe in a smaller size?

Tutor: Yes, but only in blue.

Student: Hmmm… I really like brown.

Tutor: If you want, we can call our main office. We’ll let you

know once we have stock.

Student: Oh, that would be great! Thank you!

B. Repeat after your tutor.

1. mushrooms - /ˈmʌʃ rum/ or [muhsh-room] nấm

2. allergic - /əˈlɜr dʒɪk/ or [uh-lur-jik]

3. chef - /ʃɛf/ or [shef] đầu bếp

4. smaller - /smɔlər/ or [smawl-ur]

5. stock - /stɒk/ or [stok] cái kho

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Exercise 4: Describing Words

Choose the best adjective that describes the vocabulary word.

1. customer tiny

2. restaurant special

3. shop good

4. request fancy

5. order new

6. service regular

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Exercise 5: Arrange the Story

Arrange the following statements to form a

story.

1 Claire is my favorite customer.

When she arrives, she always smiles and greets me.

She always thanks me when I give her order.

She likes to order green tea.

She comes to the café every day.

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Exercise 6: Complete the sentence

Match the adjectives to their correct sentences.

Sentences Adjectives

1. Nathan is the customer I have. noisiest

2. A customer just won a prize. She’s ! rude

3. These shoes are more than the bag. expensive

4. He was a customer! He yelled at Sally. lucky

5. Those teenagers are the _! kindest

Sentences Adjectives

6. Our customer wants a hotel room. big

7. Anna enjoyed her stay in the hotel. She is a customer! angry

8. Please take this to the man at the counter. fancy

9. An customer talked to the manager. happy

10. She just gave me a tip. tallest

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Exercise 7: Picture Description

Choose the best adjective for the products below to help Nora sell them.

Example:

Comparing two items

1. Bag B has (more, less) patterns than Bag A.

2. Bag C is (smaller, larger) than Bag A.

Comparing three items

1. Out of the three bags, Bag B is the (more, most) popular.

2. Bag A is the (wider, widest) among the three bags.

1. Bag C is the (largest, larger).

2. Bag A is (bigger, smaller) than Bag B.

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3. Bag C is (cheapest, cheaper) than Bag B.

4. Bag A is the (tallest, smallest) bag of all.

5. Bag A has the (simple, simplest) pattern.

6. Bag B has (more, most) pockets than Bag C.

7. Bag A is the (least, most) expensive.

8. Bag C is (wider, slimmer) than Bag B.

9. Bag C is the (most expensive, cheapest) bag.

10. Bag B is the (good, best) bag for you!

Exercise 8: True or False

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Read the following customer profile and answer the following questions with True or False.

Example: They are comparing three customers.

Answer: False

Customer A Customer B

顧客 B

Name: Andrea Name: Mark

Age: 34 Age: 21

Personality: Likes buying sale items Personality: Likes to buy expensive items

Products

Bought:

groceries, clothes, shoes Products

Bought:

shoes, cellphone, laptop,

watches

True or False?

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1. Andrea and Mark both like buying shoes.

2. Mark is more than 20 years old.

3. Both of them like to buy hi-tech items.

4. Mark looks for sale items.

5. Andrea is in her 30s.

Exercise 9: Department Store Sale

A. Compose a short announcement to your customers about a last-minute sale in your shop.

Example: The Jolly Department will be having a sale!

Answer: Store

Details:

On the last hour of December 24, the Jolly Department Store will be having a sale up to 25% off on all

items and more...

Product Discount

Clothes 50%

Shoes 50%

Bags 75%

Office Supplies 50%

Electronic Items 25%

Appliances 30%

This is the store’s biggest sale in 10 years.

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The Announcement

To our customers,

Great news! Store will have its sale of the year! Get as much as

Buy shoes, clothes, and office supplies 50% ! Shop for gadgets and get savings!

off.

See you there!

B. Answer the following questions based on the details in Exercise A.

1. Mr. Jones bought a pair of jeans and a backpack. Which item gave him bigger savings?

2. Sally wants a purse or a new pair of shoes. She can only buy one. Which item should she choose

to save more money?

3. A laptop and a microwave oven have the same price. Henry thinks he can save more if he buys a

microwave oven. Is he correct?

4. Mark needs to buy some paper for the office. How much discount will he get?

5. What date and time are these discounts available?