Chapter 6Team Work Blueprint

By Lec.Hadeel Qasaimeh

Outline

1. Team work meaning

2. Workplace team work benefits

3. Factors of effective team

4. Stages of team development

5. Positive team skills

What do we mean by team work?

A team is a collection of interdependent

individuals who work together, generally

over a period of time, in order to achieve a

common goal. Sometimes refers to

committees or task forces in certain

organizations.

What do we mean by team work?

workplace teams should not surprise us,

after all, human beings are “social

animals” who tend in general gravitate

toward groups, we play sport in groups,

worship in groups,….etc

Workplace team work benefits

Teams have been at the core of organization efforts to achieve the following objectives:

1. reduce the time it takes to bring anew product to mark it .

2.collaborate with business partner around the world .

3.reengineer the design of work process

4.increase sales and improve after sales support

5.Improve the quality of products

Workplace team work benefits

There is seem to be a consensus about the benefits:

1.Morale among workers tends to be higher and absenteeism is less

2.Customer satisfaction increase since team focus on ways to improve the quality of products

Factors of effective team

– Clear goals

– Capable team members (technical experts, problem solvers, good communication skills and trained in work team process)

– Commitment to excellence (stems from members )

Factors of effective team

– Outside recognition (not only self satisfaction, team need to receive management recognition )

– Collaborative climate (rapport with one another, honest and trust, to enhance the climate members need to feel valued , a collaborative climate develops when members experience inter dependence )

Stages of team development – form stage (identify the strength and

weaknesses, define their task)

– norm stage (clarifying goals, then assigning who will do what , by when and how, …etc)

– work stage (The primary purpose of this stage is for the team to begin substantive work on their goals involves gathering information to complete the task )

Stages of team development – Storm stage (resolve any

disagreement that may occur.)

– perform stage (At this point the team has completed its assigned task and its ready to present the work.)

Positive team skills

1. Accountability.

2. Trust worthiness.

3. Spirit of cooperation.

4. Respectfulness.

5. Enthusiasm.

6. Willingness to resolve conflicts.

Positive team skills

1. Accountability.

To be accountable means to be responsible,

Team member need to be clear on their

responsibilities to assure one another that

they can be counted on.

Positive team skills

2. Trustworthiness.

Trust worthiness results when members

are accountable however trust is built

when members open and honest with

each other.

Positive team skills

3. Spirit of cooperation.

Cooperation is generated when members are

willing to be flexible , open minded , and

able to compromise when necessary.

Positive team skills

4. Respectfulness.

Respect is evidenced when members given the

opportunity to voice their views and when

all members are demonstrate courtesy in

their interaction with fellow team members.

Positive team skills

5. Enthusiasm:

When team member approach their work with

interest and enthusiasm they set in motion

an energy that keeps them focused and on

track

Positive team skills

6. Willingness to resolve conflicts.

Conflicts likely to occur from time to time,

effective team have a Varity of strategies

for working through conflicts while

keeping relationships intact

Outline

6. Teamwork tools

a. Organize the team

b. Member and leader responsibilities

c. Employ problem solving approach

d. Communicate team progress

Teamwork tools

a. Organize the team:-Recruiting (voluntary, member have the choice, num. of participant 5 to 7)-Training the members: (All members need to understand the company’s philosophy and goals, members should be offered suggestion for maximizing their productivity within the team, Each team needs to be given clear direction as to it’s purpose .)

Teamwork tools

- Identifying roles: (The role which each member should play)

- Selecting meeting format: (At this step the team must decide how often they will meet , when they will meet in order to accomplish their assigned task)

- Determining a team assessment method: (Teams do a quick check of their performance )

- Identifying methods of conflict resolution. (substantive or personal)

Teamwork tools

b. Member and leader responsibilities:-Members should attend, prepare, stay involved and need to adhere the meeting

-Leader should set meeting agenda, encourage participation, keep discussion on track, clarify and summarize and facilitate problem solving

Teamwork tools

c. Employ problem solving approach:•define the problem: having a clear understanding of the problem they are facing.

•analyze the problem: demands that team members explore the problem in greater depth to determine it’s sop.

•establish criteria for a solution: here the team needs to prepare a list of requirements that a solution must meet.

Teamwork tools

• consider possible solution: The step is where “brain storming “ takes place and team members are able to exercise their creativity the goal of brain storming is to generate as many solution as possible.

• select a solution : Now the team members are ready to examine the solution in step.

Teamwork tools

• implement the solution : This step occurs only after the team has a detailed plan for putting their proposed solution into effect.

• follow up the solution : This step requires either the team or management to evaluate the success of the solution after it has been

Teamwork tools

d. Communicate team progress:

The final tool that teams need is a way of keeping

records of their work as it progress, they need to

document each meeting for the benefit of

themselves and maybe for those outside the group

such as management

Teamwork tools

d. Communicate team progress:

document include date, place, meeting minutes,

members, members that absent, topics that discussed,

decision made, and follow up action required and

signature of member who prepared the minutes. (should

be clear,concise, accurate and easy to read) see the

sample page in page 138

End of chapter 6