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8/9/2019 chapter 5 stress management
1/27
OrganizationalBEHAVIOR
MCSHANE VONGLINOW
1 The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
Stress
Management
5C H A P T E R
F I V E
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
W!at is Stress"
# An a$a%ti&e res%onse to a sit'ation t!at is%er(ei&e$ as (!allenging or t!reatening to t!e%erson)s *ell+,eing
# Stressors+ an en&ironmental (on$ition orstim'li t!at %la(es %!-si(al or emotional $eman$on a %erson
# E.am%les/0!-si(al
/Emotional
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
2-%es o3 stress
# E%iso$i( Stress+ %attern o3 !ig! stress3ollo*e$ ,- inter&als o3 relie3
# C!roni( Stress+ (onstant (on3rontation o3stressors *it!o't relie3/E33e(ts are4
# (onstant
# a$$iti&e
# istress+ stress t!at !as a negati&e(onse6'en(e on a %erson)s *ell+,eing
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
7 The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
General A$a%tation S-n$rome
# A'tomati( $e3ense s-stem to !el% (o%e *it!*it! en&ironmental $eman$s
# 2!ree stages o3 a$a%tation/Alarm rea(tion+ %er(e%tion o3 stressor/Resistan(e+ a,ilit- to (o%e rises a,o&e normal
,e(a'se o3 a(ti&ate$ $e3ense me(!anisms s'(! as
a$renaline
/E.!a'stion+ ,o$- m'st rest an$ re(o&er 3rom!eig!tene$ resistan(e stage
# 0rolonge$ resistan(e lea$s to s-stem ,rea8$o*n
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
5 The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
Stage 1Stage 1Alarm ReactionAlarm Reaction
Stage 2Stage 2ResistanceResistance
Stage 3Stage 3ExhaustionExhaustion
NormalNormal
Level ofLevel of
ResistanceResistance
General A$a%tation S-n$rome
DANGER ZONE
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
9 The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
Stressover time
WorkWork
StressorsStressors
PhysicalPhysicalenvironmentenvironment
Role-relatedRole-related
InterpersonalInterpersonal
OrganizationalOrganizational
Stressors an$ Stress O't(omes
NonworkNonwork
StressorsStressors
Iniviual
!ifferences"onse#uences"onse#uences
of Stressof Stress
PhysiologicalPhysiological
BehavioralBehavioral
PsychologicalPsychological
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
: The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
Role+Relate$ Stressors
# Role (on3li(t/ interrole (on3li(t
/ intrarole (on3li(t
/%erson+role (on3li(t
# Role am,ig'it-/ 'n(ertain $'ties; a't!orit-
# Role o&erloa$
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
= The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
Stress Resear(!
# 2-%e A an$ (om%le.it- lea$s to (ar$io&as('lar%ro,lems
# >o, Control; >o, Com%le.it-; Sel3+E33i(a(-intera(t to in3l'en(e ,loo$ %ress're
# B'rno't as a %ro(ess
# Emotional E.!a'stion + la(8 o3 energ- an$ a3eeling t!at one)s emotional reso'r(es are 'se$ '%
# Co%ing Strateg- 3or emotional ,'33er
# Sense o3 ina$e6'a(-
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
? The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
>o, B'rno't 0ro(ess
DepersonalizationDepersonalization
Reduced PersonalReduced Personal
AccomplishmentAccomplishment
Physiological,Physiological,
psychological,psychological,
and behavioraland behavioralconsequencesconsequences
motionalmotional!haustion!haustion
Interpersonal and
Role-Related "tressors
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
1@ The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
Ante(e$ents
# >o, C!ara(teristi(s + (lient intera(tions;o&erloa$; am,ig'it-; (on3li(t
# Organizational C!ara(teristi(s + re*ar$ an$%'nis!ment s-stems; o, (onte.t s!i3t;%s-(! en&ironment; et(D
# 0ersonal C!ara(teristi(s + Age; So(ialS'%%ort; Marriage; E.%e(tations; Career%rogress
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
11 The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
Conse6'en(es
# Attit'$inal
# Be!a&ioral
# Inter%ersonal
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
1 The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
So(ial S'%%ort an$ n$ermining
# So(ial S'%%ort+ inter%ersonal transa(tions*it! ot!ers t!at %ro&i$e eit!er emotional orin3ormational s'%%ort
/re$'(es e33e(ts o3 stress# 3eel &al'e$
# 3eel (a%a,le o3 !an$ling a sit'ation
# ,'33ers e33e(ts; someone to tal8 to; et(
# So(ial n$ermining
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
1 The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
Cogniti&e issonan(e 2!eor-
# Leon Festinger 1?9:
# 2!ree as%e(ts o3 attit'$es m'st 3ollo* ea(!
ot!er/(ogniti&e as%e(t+ 8no*le$ge a,o't an o,e(t/a33e(ti&e as%e(t+ li8ing o3 t!e o,e(t
/,e!a&ioral as%e(t+ ,e!a&ior to*ar$ t!e o,e(t
# I3 $issonan(e is %resent t!ere is stressan$ anee$ to (!ange an as%e(t o3 t!e attit'$e to%ro$'(e agreement among t!e elements
O i i l
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
17 The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
C!anging As%e(ts o3 Attit'$es
# A33e(te$ ,- le&el o3 (ontrol/(an I (ontrol t!e as%e(ts o3 m- attit'$e"/o I !a&e a (!oi(e regar$ing %er3orman(e o3 t!e
,e!a&ior"
# Be!a&iors are set ,- !a,it an$ &ie* o3 ot!ers
# Ignore ('rrent 8no*le$ge
# See8 8ne* 8no*le$ge
# Alter ,elie3s
# H-%o(ras- e33e(ts le&el o3 $issonan(e
O i i l
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
15 The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
Emotional La,or
# E.%erien(ing $issonan(e as a %art o3 anin$i&i$'al)s role
# 0resenting a 3rien$l- attit'$e *!ile !ol$ing a
negati&e attit'$e
# Mainl- in ser&i(e %ositions *!ere em%lo-eesm'st al*a-s ,e !a%%-
/3lig!t atten$ants/se(retaries
# Ba(8stage areas/o't o3 sig!t o3 ('stomer
O i ti l
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
19 The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
Inter%ersonal Stressor4 Se.'al Harassment
# n*el(ome (on$'(t ++ $etrimental e33e(t on*or8 en&ironment or o, %er3orman(e
# 'i$ %ro 6'o/em%lo-ment or o, %er3orman(e is (on$itionalon 'n*ante$ se.'al relations
# Hostile *or8 en&ironment/an intimi$ating; !ostile; or o33ensi&e *or8ing
en&ironment
O i ti l
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
1: The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
Inter%ersonal Stressor4 Wor8%la(e Violen(e
# million %eo%le e.%erien(e some 3orm o3&iolen(e at *or8 ea(! -ear
# Most (ommon (a'se o3 *or8+relate$ $eat!3or *omen se(on$ most (ommon 3or men
# Se&ere $istress a3ter e.%erien(ing or
o,ser&ing &iolen(e
# Also stress 3rom *or8ing in !ig!+ris8 o,s
O i ti lS A G O
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
1= The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
Wor8+Famil- Stressors
# 2ime+,ase$ (on3li(t/$'e to *or8 s(!e$'le; (omm'ting; tra&el/3or *omen ++ still $o most !o'se!ol$ (!ores
# Strain+,ase$ (on3li(t/*or8 stress a33e(ts !ome; an$ &i(e &ersa
# Role ,e!a&ior (on3li(t/in(om%ati,le *or8 an$ 3amil- roles
OrganizationalM SHANE V GLINOW
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
1? The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
2o% 1@ Li3e Stressors
1@ Retirement or 6'itting
? Marital re(on(iliation
= Fire$ 3rom *or8
: Marriage
9 0ersonal in'r- or illness
5 eat! o3 a 3amil- mem,er
7 >ail 2erm Marital Se%aration
i&or(e
1 eat!
OrganizationalM SHANE V GLINOW
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
@ The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
AccountantAccountant
ArtistArtist
Auto #echanicAuto #echanic
$orester$orester
%o&-"tress%o&-"tress
OccupationsOccupations'igh-"tress'igh-"tress
OccupationsOccupations
'ospital manager'ospital manager
Physician ()P*Physician ()P*
PsychologistPsychologist
"chool principal"chool principal
Police o++icerPolice o++icer
operator operator
./"/ president./"/ president
0aiter1&aitress0aiter1&aitress
Stress an$ O(('%ations
#edium-"tress#edium-"tress
OccupationsOccupations
OrganizationalMCSHANE VO GLINOW
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
1 The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
In$i&i$'al i33eren(es in Stress
# 0er(ei&e t!e sit'ation $i33erentl-
# i33erent t!res!ol$ le&els o3 resistan(e to stressor
# se $i33erent stress (o%ing strategies
# 0ersonalit- 2-%e
OrganizationalMCSHANE VON GLINOW
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
0ersonalit- 2-%e
# 2-%e A+ im%atient; restless; (om%etiti&e;aggressi&e; 'n$er intense %er(ei&e$ time %ress're;al*a-s attem%ting to a((om%lis! se&eral t!ings at
on(e/nee$ o, an$ (areer (ontrol/!a&e more !ealt! %ro,lems an$ s!orter (areers
# 2-%e B+ $oes not 3eel %ress're; *or8s slo*l- an$
eno-a,l- on a &ariet- o3 tas8s
# Im%ortant to mat(! %ersonalit- t-%e *it! %ositionto a&oi$ stress
OrganizationalMCSHANE VON GLINOW
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
Conse6'en(es o3 istress# 0!-siologi(al (onse6'en(es
/5@J+:5J o3 all illnesses/Lo*er 3or *omen/(ar$io&as('lar $iseases/'l(ers; se.'al $-s3'n(tion; !ea$a(!es
# Be!a&ioral (onse6'en(es/*or8 %er3orman(e; a((i$ents; $e(isions/a,senteeism ++ $'e to si(8ness an$ 3lig!t
/*or8%la(e aggression# 0s-(!ologi(al Conse6'en(es
/moo$iness; $e%ression; emotional 3atig'e
OrganizationalMCSHANE VON GLINOW
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
7 The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
Co%ing *it! STRESS
# In$i&i$'al Co%ing Strategies/0ro,lem 3o('se$+ sol&e t!e %ro,lem; $on)t
%ro(rastinate
/2ime management+ sel3+management# s(!e$'ling; re*ar$s; %'nis!ments
/See8ing Hel%
# mentoring+ %ro(ess o3 senior %er3ormer (oa(!ing a
'nior one
/C!ange o,s
OrganizationalMCSHANE VON GLINOW
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
5 The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
Co%ing
# Emotion+3o('se$/Rela.ation
# me$itation
# na%%ing
/E.er(ise
/0s-(!ologi(al
# Em%lo-ee Assistan(e 0rograms
/Re(reation
/Com%anions!i%
OrganizationalMCSHANE VON GLINOW
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
9 The McGraw-Hill Com anies Inc. 2000Irwin/ McGraw-Hill
Famil-+Frien$l- an$ Wor8o, s!aring
# 2ele(omm'ting# 0ersonal lea&e
# C!il$(are 3a(ilities
OrganizationalMCSHANE VON GLINOW
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OrganizationalBEHAVIOR
MCSHANE VONGLINOW
Ot!er Stress Management 0ra(ti(es
# Wit!$ra*ing 3rom t!e stressor/ %erson+o, mat(!ing/*or8 ,rea8s; sta,ilization zones; sa,,ati(als
# C!anging stress %er(e%tions/ sel3+e33i(a(-; sel3+lea$ers!i%
# Controlling stress (onse6'en(es/ rela.ation an$ me$itation
/ 3itness an$ li3est-le %rograms
# So(ial s'%%ort/emotional an$ in3ormational