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Chapter 5 E Commerce Strategies for Business
MarketsMarketing and the Internet
BA 303 B2B
L. P. CHEW
E Commerce Strategies for Business Markets Business marketers must consider the possible benefits that Internet marketing strategies can have in making the company more efficient and effective
The Internet is having a tremendous impact on business marketers. While traditional business processes and values remain important,.
e commerce can play a major role in a firm's marketing strategy E commerce can….
improve the communications process,
automate business processes,
improve customer service while lowering costs,
bring buyers and sellers together more efficiently.
Copyright Atomic Dog Publishing, 2002
Chapter 5 - Objectives
To demonstrate why the Internet is a valuable marketing tool
To explore the multifaceted potential marketing roles for the Internet
To show how to develop an Internet marketing strategy
To illustrate how the Internet is being utilized to enhance marketing strategies
To consider the challenges of using the Internet in marketing and to forecast the future of E-marketing
To review the steps to follow in developing an e commerce strategy, from the development of specific objectives to the implementation
of the strategy.
Copyright Atomic Dog Publishing, 2002
Basic Internet Terminology
The Internet is a global electronic superhighway of computer networks—a network of networks in which users at one computer can get information from another computer (and sometimes talk directly to users at other computers).
Copyright Atomic Dog Publishing, 2002
The World Wide Web (WWW)
The World Wide Web comprises all of the resources and users on the Internet using the Hypertext Transfer Protocol (HTTP).
It is a way of accessing the Internet, whereby people work with easy-to-use Web addresses and pages.
Through the Web, users see words, colorful charts, pictures, and video— and hear audio.
Copyright Atomic Dog Publishing, 2002
E-marketing and E-commerce E-marketing includes any
marketing activity that is conducted through the Internet, from customer analysis to marketing-mix components.
E-commerce refers to revenue-generating Internet transactions.
E-marketing is the broader concept, and it does not necessarily have sales as the primary goal.
Copyright Atomic Dog Publishing, 2002
The Internet as a Marketing Tool
The Internet is a formidable presence in the world economy because of its:
Low cost Wide geographic reach Potentially vast array of
marketing roles it can serve
What is the internet?The Internet is a collection of
computers and computer networks. The tangible components of the
Internet are the hardware, software, computers, servers, switches, and
telephone lines that support the web pages. Web pages allow marketers to
provide vast amounts of information to customers in real time and ata low cost. The web, with its servers and
browsers, provides the common platform
that enables marketers to communicate with customers.
Copyright Atomic Dog Publishing, 2002
Internet and Virtual Reality
Unlimited GeographicAccess
TechnologyApplicationsto All Fields
Internet AccessData Warehousing
Networks
Basics
InformationProcessing
Domain Names
Internet Intranet Xtranet
.com
.edu
.gov
Copyright Atomic Dog Publishing, 2002
Global Reach and Value of the WWW
The Internet facilitates interactivity among channel members and final consumers:
B2C means that businesses can communicate and interact with final consumers.
B2B means that businesses can efficiently communicate and interact with other businesses.
B2B2C means that businesses can communicate and interact with each other regarding joint consumer ventures.
C2C means that individuals can interact and communicate globally with others connected to the Web.
*Instant Communications
*Virtual Reality
*Real time
It’s a small, small world!
Copyright Atomic Dog Publishing, 2002
Three Phases of E-Marketing and the Internet
The evolution of E-marketing includes:
• Bricks-and-mortar firms—those traditional companies that are not yet involved in the WWW.
• Clicks-only firms—those that conduct business only via the Internet and are considered to be innovators in the field.
• Bricks-and-clicks firms—operate both in traditional and Internet settings.
Copyright Atomic Dog Publishing, 2002
Potential Marketing Roles for the Internet
1. Projecting an
Image
2. Customer Service
3. Channel
Relations
4. Purchasing and
Inventory Management
5. Information
Gathering and Sharing
6. Data-Base Development
Continuous Interactivity and
Feedback
7. Advertising
& Sales
Promotion
8. Selling
9.Multichannel
Marketing
Copyright Atomic Dog Publishing, 2002
Benefits of E-Marketing
Communicability
TimeTime
InformationDelivery
Cost Efficiencies
ValuesValues
Global Possibilities
Focus/tailored approach
Timeliness
Long-term
goals
Rapid, global interactivities and communications
Rapid, global interactivities and communications
Dynamism/flexibility
Dynamism/flexibility
Copyright Atomic Dog Publishing, 2002
Developing an Internet (e commerce) Marketing Strategy
1. Set Objectives
2. Identify the Target
Audience
3. Determine Web Site Attributes
4. Establish Internet-Based Marketing Mix
5. Implement Internet Marketing Strategy
6. Assess Internet
Performance and Modify
Copyright Atomic Dog Publishing, 2002
Goal - Objective Setting
1. Setting Objectives
Feedback
Enumerate Qualitative and
Quantitative Objectives
Attract New Customers and
Improve Customer Service
Build Loyalty Among Existing
Customers
Grow Market Share
Improve Communications
Copyright Atomic Dog Publishing, 2002
Quality of Web Sites from User’s Perspective
Clarity of site’s mission Download time Speed of site comprehension Informational value Ease of navigability Use of graphics/multimedia Interactivity Security Simplicity of purchasing Printability of site pages Creativity
Copyright Atomic Dog Publishing, 2002
Implementing an Internet Marketing Strategy
5. Implement Internet Marketing Strategy
Two Factors affect the firm’s ability to properly enact its strategy:
Security Channel Relationships
Copyright Atomic Dog Publishing, 2002
Developing an Internet Marketing Strategy Plan
6. Assess Internet
Performance and Modify
Considering such goals as image,
customer service, sales, profit, web
traffic, length of stay, and cost factors
Copyright Atomic Dog Publishing, 2002
Measuring Web Site Effectiveness by Counting Eyeballs Hits!!
Many new marketing firms have emerged that evaluate Web sites and also provide recommendations for improvement.
There is a critical need for developing similar assessment tools and measurement standards to evaluate the Web as there are for print, radio, and other electronic media.
Copyright Atomic Dog Publishing, 2002
Converting Information to KnowledgeCISCO - 90% of sales & 80%
customer q’s answered says LPC
Information
Technology
Knowledge
The Internet is a bridge to the new economy.
Copyright Atomic Dog Publishing, 2002
The Internet’s Challenges and Prospects
Corporate culture may resist change. The Internet may not capitalize on
company’s core competencies. Role for E-marketing may not be clear. Web users may be demanding. Personal touch important to customers. Channel partners may be alienated. Online and offline systems may be
hard to integrate. It may be difficult to assess and
delegate functions. Investment
LPC says constantly
evolving technologies
create change.
Copyright Atomic Dog Publishing, 2002
B2B Chapter 5 Summary
This chapter demonstrates why the Internet is a valuable marketing tool.
It explores the multifaceted potential marketing roles for the Internet.
It describes how to develop an Internet marketing strategy. It illustrates how the Internet is being utilized to enhance
marketing strategies. It considers the challenges of using the Internet in
marketing and forecasts the future of E-marketing.
Copyright Atomic Dog Publishing, 2002
Chapter 5 questions
1. E commerce does not replace traditional marketing strategies, but can be used to make current marketing strategies more effective and efficient. Because e commerce has multiple definitions and can be applied to numerous business functions, business marketers must decide which areas to apply e commerce capabilities and then focus their e commerce strategies on those targeted areas of the marketing strategy.
Copyright Atomic Dog Publishing, 2002
Chapter 5 E Commerce Strategies for Business Markets Marketing and the Internet
BA 303 B2B [email protected]