Chapter 4

Settling Disputes

Solving Disputes Conflict is inevitable - how do we handle

conflict?Courts - disadvantages - expensive, can make

problem worse (divorce)Other ways to handle conflict?1. Negotiation - sit down and talk to each

other, and try to reach an acceptable solution

Informal - parents, teachersFormal - hire a professional - auto accidentSettlement - agreement before the case gets

to court

Solving Disputes 2. Arbitration - agree to have another

person listen to arguments and make a decision for them (like a judge)

The decision is final - unless it is non-binding arbitration

Labor disputes - union and employer 3. Mediation - 3rd party helps bring the

other 2 parties together to settle disputes Neutral 3rd party - voluntary and nonbinding Married couples, tenants, etc.

Mediation

BBB - Better Business Bureau helps settle disputes

OMBUDSPERSONS - investigate complaints and help parties reach an agreement

- common in Gov. and Univ. - schools - peer fighting