Chapter 4 ORGANIZING. 2 Supervision Today! 6 th Edition Robbins, DeCenzo, Wolter © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. All Rights

Chapter 4

ORGANIZING

2Supervision Today! 6th EditionRobbins, DeCenzo, Wolter

© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.

Chapter outcomes Define organizing. Describe why work specialization should increase economic

efficiency. Explain how the span of control affects an organization’s

structure. Contrast line and staff authority. Explain why organizations are becoming increasingly

decentralized. Describe how flatter organizational structures can be beneficial

to the organization. Explain the concept of a learning organization and how it

influences organizational designs and supervisors. Discuss the value of job descriptions. Identify the four-step process of delegation.



Organizing

Arranging and grouping jobs, allocating resources, and assigning work so that activities can be accomplished as planned



Organizing concepts Work specialization Span of control Chain of command Unity of command Authority – Line, Staff, Functional Responsibility Centralization Decentralization



EXHIBIT 4–1Contrasting spans of control.



Departmentalization

Functional Product Geographical Customer Process



EXHIBIT 4–3Functional departmentalization.



EXHIBIT 4–4Product departmentalization.



EXHIBIT 4–5Customer departmentalization.



EXHIBIT 4–6Geographic departmentalization.



EXHIBIT 4–7Process departmentalization.



Organizational structure

Simple structure Functional structure Divisional structure Matrix structure Team-based structure Boundaryless organization Learning organization



EXHIBIT 4–8A matrix structure in an aerospace firm.



Job description

A written statement of job duties, working conditions, and operating responsibilities

Provides a formal description Acts as a standard by which to measure

performance Clarifies the duties and responsibilities of

the employee



EXHIBIT 4–10A job description for a production editor in a publishing company.



Delegation process

Allocation of duties Delegation of authority Assignment of responsibility Creation of accountability

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Chapter 4 ORGANIZING. 2 Supervision Today! 6 th Edition Robbins, DeCenzo, Wolter © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. All Rights