CHAPTER 3: USING DATA TO IMPROVE ORGANIZATIONAL PROCESSESJamie DuffyETM 568/ Dr. Burtner

Presentation Summary

Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by

Yosef D. Dlugacz

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Acronyms Satisfying the Demanding Customer Showing the Numbers Case Example: Housekeeping Overview

Acronyms 3

AMI- Acute Myocardial Infarction CDC- Centers for Disease Control and Prevention CEO- Chief Executive Officer CMI- Case Mix Index CMS-Centers for Medicare and Medicaid Service EBM- Evidence-Based Medicine ED- Emergency Department ICU- Intensive Care Unit IV- Intravenous Antibiotics JCAHO-Joint Commission on Accreditation of Healthcare

Organizations LOS- Length of Stay PDCA- Plan Do Check Act PO- Oral Antibiotics

Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by

Yosef D. Dlugacz

Satisfying the Demanding Customer

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Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by

Yosef D. Dlugacz

The values of evidence based medicine is more than an act of compliance, it is the right thing to do.

Data provides information that explains why, and why not, events occur.

Patients do their homework and know what to expect.

Offer value that will satisfy patients.

Showing the Numbers5

Numbers can usually quantify even extremely abstract concepts.

The patient is the only one who can evaluate individual pain levels.

Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by

Yosef D. Dlugacz

Case Example: Housekeeping

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Data was collected measuring the length of time it took to clean a room and to turn over the room properly to patients.

Control charts gave a sense of what constituted efficient turnover and insufficient turnover, which allows for future goals to be set.

Realized that bed turnover had an effect on ED waiting time.

Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by

Yosef D. Dlugacz

Overview7

Rely on data to improve market share and monitor the provision of good services.

Rely on data to maintain the efficient use of resources.

Rely on data to ensure that patients receive evidence- based care.

Rely on data to promote improved accountability from staff.

Identify problems and evaluate solutions.

Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by

Yosef D. Dlugacz

THANK YOU!8

Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by

Yosef D. Dlugacz