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The Future
• I am very interested in the future – because that is where I will spend my time.– Kettering
Insights from Chapter 3
• Calendar alignment• DWYSYWD• Right phrases – repeat, repeat, repeat• Ask purposeful questions• Ask for feedback• Adjust based on feedback• Call attention to shared values when they happen
(teachable moments)• Broadcast exemplars
Purposeful Conversations
Leadership is about Asking Questions
• How are you communicating with your staff?• How do you know what the people you’re
communicating with feel and think?• What skills do you need to improve your
communication?• When will you begin the process?• How will you know when you are
communicating effectively?• These are self-reflection questions
SingleLoopLearning
Leadership is about Asking Questions
• What’s possible - What’s wrong - What is going right – with our communication?
• What is the person, business or network trying to accomplish through communication?
• What has to happen for communication to work effectively?
• What are the barriers that cause ineffective communication?
• These are “big-picture” reflection questions
DoubleLoopLearning
Three Types of Questions
• Grand-tour questions – open ended– These questions allow the respondent to tell you what is
happening from their perspective– “How are things going with the ‘Thompson’ case?”
• Probing questions – dig deeper– Keep asking questions until there is understanding on both
your parts– “So, Thompson is telling us to work closer with her?”
• Planned Prompts – specific questions– If a specific topic you want to discuss does not come up – ask
about it specifically– “Have you checked on what Jackson is doing?”
10 Declarations of Leadership1. Here’s what I am thinking …2. What do you think (feel)?3. What did you learn from that?4. I made a mistake.5. You’re doing a great job.6. How am I doing?7. This is not the way we do things.8. We need to do it this way because …9. What are our customers saying?10. How do you know?
http://business.financialpost.com/2013/01/07/try-to-hone-your-leadership-skills/
Leadership is About Listening Active Listening Exercise
• Groups of three• Speaker, Listener, Discussant • Speaker discuss anything of interest• Listener listens using effective
listening techniques• Following, feedback is given to
listener by the Discussant• Rotate roles
• Speaker
• Active Listener
• Discussant
Active Listening ...
• Bridging - yes, go on… nodding• Restating - So what you mean by that is that
Niagara is the best place in the world.• Paraphrasing - So, one reasons is because Niagara
is close to TO and Buffalo.• Inviting clarification - Could you expand a little
more on your point that Niagara is the best place to live?
Topics – anything you want
• Something about life in the Niagara region• A Piece of History• A difficult employee• Sports• A pet-peeve• The Future• Life in general
Which one were you most effective at using?
• Bridging - yes, go on… nodding• Restating - So what you mean by that is that Niagara is the best place in the
world.• Paraphrasing - So, one of the reasons is that we are close to TO and
Buffalo.• Inviting clarification - Could you expand a little more on your point that
Niagara is the best place to live?
• Other …– Reflect feelings - give a person feedback on the emotions
they are expressing – You sound excited about this possibility
– Give emotional support – Oh, poor you.
Giving Feedback
• Specific • Descriptive• Provide PEP
– Praise, Evaluation, Praise• Own and Employees View• Direct it towards Behavior that can be
changed• Well timed• Clearly understood• Commitment to Change
(if needed)
Communication