Chapter 3, 3.4Resolving Consumer Problems

Appeasement, not angerThings you might need:1) date/locale of transaction2) Description of product, be specific!3)Price and method of payment4) Explanation of what is wrong5) How you want problem resolved

The Complaint ProcessStep 1: Return to the store

Speak to sales person, ask for resolution

Step 2: Ask for a manager

Step 3: Write the company

Ask for restitution

Don’t be emotional

Ask for restitution

Step 4: Contact a consumer group

Step 5: File suit

Consumer Organizations Better Business

Bureau (BBB) Nonprofit Resolves disputes between

consumers and sellers Keeps a file of complaints Educates consumers by

providing information Promote honest selling

practices

BBB has no legal power to enforce any decision

Other Ways To Resolve Issues

ARBITRATION MEDIA HELP

Decision is binding and enforceable

Can help bring light to an issue and ensure speedy resolution

What Has The Government Done To

Help?Truth-In-Information Act

Requires businesses to supply accurate and honest information and instructions

Other Useful InformationCOOLING OFF PERIODS

ATTORNEY GENERAL/ CONSUMER AFFAIRS

3 days to back out if signed in your home

Enforce consumer protection laws, register a complaint with them

Court—Your LAST ResortSmall claims court can handle cases up to

$10,000.1) No lawyer needed.2) Court costs are low.3) Quick resolution.