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Chapter 15Oral
Communication Essentials
15
Chapter 15 Krizan Business Communication ©2005 2
What is abdominal breathing?
Chapter 15 Krizan Business Communication ©2005 3
Abdominal breathing is deep breathing controlled by the diaphragm.
Chapter 15 Krizan Business Communication ©2005 4
Why is this type of breathing important to presentation skills?
Chapter 15 Krizan Business Communication ©2005 5
High-quality sound from controlled deep breathing makes your voice rich, full, and easily heard.
Chapter 15 Krizan Business Communication ©2005 6
What feedback can a sender and a receiver use to indicate proper volume?
Chapter 15 Krizan Business Communication ©2005 7
Volume feedback can be obtained byQuestioning audience—
verbal Observing signals of
audience—nonverbal
Chapter 15 Krizan Business Communication ©2005 8
How can speakers maintain an effective level of confidence?
Chapter 15 Krizan Business Communication ©2005 9
These speakers
Keep emphasis on listeners
Use you-viewpointConsider audience needs,
concerns, and interests
Chapter 15 Krizan Business Communication ©2005 10
What is the first step for preparing an oral presentation?
Chapter 15 Krizan Business Communication ©2005 11
Determining the specific purpose is step one.
Chapter 15 Krizan Business Communication ©2005 12
When should a speaker use an anecdote during an oral presentation?
Chapter 15 Krizan Business Communication ©2005 13
Anecdotes or stories help an audience recall specific information.
