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CHAPTER 10: LEGAL ASSISTANCE
Introduction
Service members and their families often have special legal needs related to their mili-tary service, benefits and employment rights. There are many resources available toassist them with a variety of legal issues that may arise, whether military-related or not.This chapter provides basic information on legal representation as well as tips on hiringand having discussions with a lawyer and information about the many legal resourcesavailable for members, including consultations with free military legal assistance attor-neys at the local JAG office, free civilian pro bono attorneys and paid civilian attorneys.
This chapter also contains specific information for veterans and their dependentsseeking assistance in filing VA claims and appealing VA findings. Many of the benefitsdescribed in this handbook require that potential recipients file applications with theirlocal VA office. If the applicant is denied benefits, or the level of benefits awarded isconsidered to be too low, he or she may be entitled to appeal the determination to theBoard of Veterans’ Appeals (BVA). BVA decisions can be reviewed by the U.S. Courtof Appeals for Veterans Claims (USCAVC). Numerous veterans service organizations(VSOs) have service officers stationed at local VA offices to provide information,counseling and assistance in the preparation of claims, and to provide representationduring appeals. This chapter describes the appeals process and provides contact infor-mation for a number of organizations who can provide assistance and representation toveterans and their dependents.
The Role of a LawyerThe Model Rules of Professional Conduct published by the American Bar Association(ABA) define the role of the lawyer as that of an advisor, advocate, negotiator, andevaluator. The preamble to these rules includes the following passage:
As advisor, a lawyer provides a client with an informed under-standing of the client’s legal rights and obligations andexplains their practical implications. As advocate, a lawyerzealously asserts the client’s position under the rules of theadversary system. As negotiator, a lawyer seeks a result advan-tageous to the client but consistent with requirements ofhonest dealings with others. As an evaluator, a lawyer acts byexamining a client’s legal affairs and reporting about them tothe client or to others.
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Engaging a LawyerThe following are important issues that should be considered and raised when engaginga lawyer:
1. Understand the fees and costsOn initial contact with a lawyer, even before a first meeting, the client should ask thelawyer whether there is a fee for the initial consultation (the first visit with the lawyer),and if so, the amount of that fee.
At the firstmeetingwith a lawyer, the client should be prepared to discuss and ask questionsabout the legal problems or issues which created the need for the lawyer’s services.
If, after the first meeting, the client decides to hire the lawyer, he or she should ask for anestimated total cost for services. The client should understand from the first meetinghow much the lawyer will charge to handle the matter, which is known as the lawyer’sfees. Costs, as opposed to fees, are the expenses incurred to pursue the matter, such ascourt costs and filing fees if there are papers to be submitted to a court. Typically, theclient is responsible for these expenses as well.
The client should establish an understanding of the required legal fees as well as costs forthe action that the lawyer is going to take on his or her behalf. A lawyer may chargeon an hourly rate or work on a contingency fee basis, and he or she should fully explainthe reason for the fee. Before actually agreeing upon representation, the client shouldget an explanation of the fee in writing from the lawyer. Most lawyers will enter into awritten agreement listing the fees, other costs and the nature and extent of the lawyer’srepresentation. This agreement should be signed by both the client and the lawyer.Below is a description of the various types of fees:
Retainer fee – advance payment to the lawyer for a portion of his or her fee. This issimilar to a deposit and is typically required regardless of the type of fee arrangementultimately established. As an advance payment, the lawyer must return any unearnedamount to the client at the end of the representation.
Contingency fee – an agreed upon percentage of any money obtained for the clientthrough a settlement or verdict. Typically, fees range between 30% and 40% of therecovery plus the lawyer’s expenses, but clients are free to negotiate a different arrangement.There is no fee if the lawyer is unable to recover any money, though the clientmay stillowe costs.
Hourly fee – the lawyer’s hourly rate multiplied by the number of hours (or portion ofhours) spent on the case.
Fixed fee – a specific amount of money for a specific service.
Cost advance – periodic advance payment to the lawyer for on-going expenses.
Mixed fee – combination of contingency and hourly fees.
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2. Establishing that there is a legal problemThe client should fully explain the situation to the lawyer without leaving out any facts.Even if they relate to a sensitive subject, such facts could affect the advice given. Thelawyer is obligated to keep all information confidential even if the client decides not tohire the lawyer after the initial meeting. The client should also bring all papers ordocuments to the first meeting that may help explain the situation. The client should besure to discuss with the lawyer any practical solutions or nonlegal alternatives to theproblem as well as ask about all of the options available under the law.
3. Establishing that the lawyer is qualified to handle thelegal problemMany lawyers specialize in handling specific legal problems. The client should discusswith the lawyer how much experience the lawyer has in dealing with cases similar to theclient’s matter. If the lawyer expresses doubts about his or her competence to handle thematter, the client can ask for a referral to other lawyers who are familiar with similarcases. The client should also ask about the outcomes of other cases that the lawyer hashandled, as well as whether or not the anticipated fees and costs that have been quotedby the lawyer are consistent with the fees and costs charged in the other cases.
4. Establishing the length of time it will take to solve thelegal problemThe client should ask the lawyer how long it has typically taken to bring similar cases toa conclusion in the past. If the case involves issues more complex than the lawyer’sprevious cases, then it should be determined whether or not that will affect the expectedtime to resolve this case. The client should also ask if there are any legal time limitationswhich restrict the length of time available to bring an action in court, called a “statute oflimitations.” The length of statutes of limitations varies depending on the nature of thecase and the location of the action. The client should ask the lawyer what he or shebelieves to be the best- and the worst-case scenarios with regard to the amount of timethat the case will take. If there is no way to predict how long the matter might take, theclient should establish the reasons and find out if there is anything he or she can do tospeed up the process.
5. Establishing reasonable expectations for what can beaccomplishedThe client should ask the lawyer whether or not the facts presented in the first meetingprovide enough information for the lawyer to provide guidance as to the likely outcomeof any proposed legal action. The lawyer should explain the law as it relates to the case.If sufficient facts have been presented, the lawyer should also explain the range ofpossible and likely outcomes. It is extremely important that both the client and lawyerfully understand each other with regard to the results expected. This should play a bigpart in the ultimate decision of whether or not the cost and the time involved inpursuing the matter are worth the expected results.
There are a number of onlinedirectories that help put individ-uals in touch with lawyers whocan address their legal needs.The American Bar Associationprovides a state-by-state direc-tory of both paid and pro bonoreferral services on its website atwww.findlegalhelp.org.
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Obtaining Legal Assistance
Military Legal AssistanceDoes the military offer legal assistance?
Yes. The military offers free legal assistance to active duty and retired service members,including medically retired service members and their dependents, through legalassistance attorneys located in the Judge Advocate General (JAG) office on nearly everymilitary base. Because of the JAG’s expertise in military matters, this should often be thefirst place the disabled service member seeks legal assistance for military issues.
What is the role of a military legal assistance attorney?
Amilitary legal assistance attorney is a military or civilian Department of Defense lawyerwhose primary duty is to advise individuals eligible for military legal assistance abouttheir personal legal affairs. While the service is free, it is subject to resource constraintsand limited to certain issues, some of which are described below.
What are the qualifications of a military legal assistance attorney?
All military legal assistance attorneys, whether military or civilian, are graduates ofaccredited law schools and licensed to practice law in at least one state or U.S. territory.Nevertheless, it is not possible for any one attorney to have expertise in every area of thelaw in which an individual may need professional advice. One should ask a military legalassistance attorney about his or her experience and expertise, and the prospects for thematter, as discussed earlier in this section.
What types of legal services can a military legal assistance attorney provide?
For eligible persons, a military legal assistance attorney can:
Provide advice or representation about select areas of the law, such as:
› military Medical and Physical Evaluation Boards (MEBs and PEBs);
› family and domestic relations (including family support, adoption,custody, paternity and name changes);
› consumer affairs;
› taxes on real and personal property and income;
› landlord/tenant issues (including leases, inability to pay rent, securitydeposits and evictions); and
› immigration and naturalization;
and perform general legal services, such as:
› serving as advocate and counsel;
› preparing and signing correspondence on behalf of the client;
› negotiating with another party or that party’s attorney;
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› preparing legal documents;
› notarizing documents;
› drafting powers of attorney;
› drafting wills;
› drafting advance medical directives (living wills);
› offering estate planning advice;
› reviewing contracts and leases;
› offering some types of personal financial advice; and
› when necessary, referring eligible persons to a civilian lawyer.
Since there are restrictions on the types of services that a military legal assistance attorneycan provide, service members who wish to use the services of such an attorney shouldclearly state the type of services needed at the first meeting. As noted above, althoughthe areas of law and the legal services that these attorneys may be able toprovide appear broad, inmany instances resource constraints will make it difficult for theservice member to obtain the services of these attorneys.
Civilian Legal AssistanceAre there alternatives besides a military legal assistance attorney?
Individuals whose legal needs cannot be met by a military legal assistance attorneyor who are not eligible for a military assistance attorney should consider contacting acivilian attorney. Finding the right civilian attorney depends on the individual’s legalneeds and financial means.
Low Cost and Free Legal ServicesCan an individual obtain free legal services?
Sometimes. Legal Aid offices or pro bono legal services offer low cost or free legal help.Legal Aid offices are staffed with attorneys who offer assistance and expertise on issuesthat affect the poor. Pro bono legal services are often provided through local barassociations or private law firms by attorneys who donate their time to work for eligibleclients. Generally, these legal services are only available to those who are extremelyneedy. To be eligible for Legal Aid or pro bono legal assistance, an individual’s orfamily’s income typically must be around or below the federal poverty line.
The Legal Services Corporation (LSC), a private, nonprofit corporation established byCongress, provides certain types of legal services to individuals and families that meetlow income eligibility requirements. For more information on the types of cases LSChandles, eligibility, and local office locations, visit the LSC website at www.lsc.gov, call(202) 295-1500, or email [email protected].
.
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Are there any legal services specially available to service members andtheir families?
The American Bar Association’s Operation Enduring LAMP program provides legalservices to military service members and their families through a network of state andlocal bar associations. For more information about Operation Enduring LAMP and adirectory of participating bar associations, visit www.abanet.org/legalservices/helpreservists.
The Department of Labor’s Veterans’ Employment & Training Services (VETS) canassist veterans in bringing a legal claim under USERRA. See the Legal Rights section ofthis handbook for more information about USERRA.
There are also a number of veterans service organizations (VSOs) that can provideadvice and representation with respect to claims for VA benefits and appeals of deniedclaims. A full list of VSOs chartered by Congress and/or recognized by the VA for claimrepresentation is available at www1.va.gov/vso/index.cfm?template=view. See thepart of this section titled Assistance with Claims for VA Benefits for more informationabout VSOs.
Are there special legal services for disabled service members and veterans?
Yes. The Equal Employment Opportunity Commission (EEOC) can help all disabledindividuals with complaints under the ADA. More information about the ADA can befound in the “Legal Rights” chapter of this handbook. In addition, the American BarAssociation has a special commission devoted to mental and physical disability laws aswell as a directory of disability lawyers. Information on the commission is available atwww.abanet.org/disability or by calling (202) 662-1570. Most states offer similar legalresources for disabled individuals.
The Disabled American Veterans (DAV), a nonprofit organization of disabled servicemembers, also provides legal services for its members on legal matters related to disabilityissues, such as VA disability compensation, rehabilitation, education, employment andtraining programs as well as counseling and representation during the DES process.Information on the DAV is available at www.dav.org.
Full Fee Legal ServicesWhat if an individual does not qualify for free legal assistance?
Full fee legal services are provided by private civilian attorneys for individuals who donot qualify for free legal services.
How does one look for a civilian lawyer?
The most traditional route for finding a lawyer is to consult other people for a referral.Individuals may consider asking friends, teachers, employers, co-workers, relatives,neighbors and veteran support organizations. In addition, there are many legal referralservices available.
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How does a legal referral service work?
The traditional legal referral services organization provides a telephone number where“a representative” will ask the caller questions about his or her needs. This individualmost likely is not a lawyer. Based on the discussion, the person will provide contactinformation for one or more lawyers in the area who seem qualified to handle those legalneeds. Generally, there is no charge for legal referral services.
Assistance with Claims for VA BenefitsWhat is the process for claiming VA Benefits?
In general, veterans and their dependents must apply for benefits by submitting theappropriate VA forms and supporting documentation to their regional VA office. Oncean applicant submits a “plausible claim” for benefits, the VA is responsible for fullydeveloping the evidence, evaluating the claim and providing the claimant with notice ofits decision. See the previous sections of this handbook for information on specificbenefits and how to apply. A concise outline of all VA benefits is available online atwww.vba.va.gov/bln/21/summaryVAbenefits.pdf.
What can a veteran or his or her dependents do upon a denial of benefits or afeeling that the level of benefits granted is too low?
Generally, anyone who has applied for benefits and received a determination can appealthe VA’s complete or partial denial of a claim for benefits or the level of benefits grantedto the Board of Veterans Appeals. The most common types of appeals are by veteranswho were denied benefits for a disability they believe began in service, or who believetheir disabilities aremore severe than the VA rated them. Veterans and their dependentscannot appeal decisions concerning the need for medical care or any type of medicaltreatment, such as a physician’s decision not to prescribe a certain drug.
How much time does an applicant have to appeal VA decisions?
Generally, an applicant must appeal within one year from the date the VA regional officemailed its determination to the applicant. In cases of simultaneously contested claims,in which more than one person is trying to claim a single benefit (for example, multipleclaimants for all of the proceeds from a service member’s life insurance policy), theapplicant must appeal within 60 days of the mailing date of the original VA decision.
How does a veteran or his or her dependents file an appeal of a VA decision?
Generally, an applicant can file an appeal by submitting a written Notice ofDisagreement (NOD) to the regional VA office that made the decision. TheNODmuststate that the applicant disagrees with a particular decision, and that he or she wantsto appeal.
Upon receiving the NOD, the VA must either change its decision or respond with aStatement of theCase (SOC). The SOC explains the reason for its denial of benefits andcontains a VA Form 9, Appeal to Board of Veterans’ Appeals.
If the applicant wants to continue to pursue the appeal, the applicant must then “perfectthe appeal” by completing and submitting the VAForm 9. The Form 9 is also sometimesreferred to a “Substantive Appeal.” By submitting the VA Form 9, the applicant is making
The following resources containgeneral information on theappeals process for VA benefits:
Veterans BenefitsAdministration:www.vba.va.gov
VA Pamphlet: How Do IAppeal?www.va.gov/vbs/bva/010202A.pdf
VA Pamphlet: Understandingthe Appeals Process:www.va.gov/vbs/bva/y2000.pdf
U.S. Court of Appeals forVeterans Claims:www.vetapp.uscourts.gov
National Organization ofVeterans Advocates:www.vetadvocates.com
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his or her appeal to the Board of Veterans’ Appeals (BVA). The deadline for submittinga VA Form 9 is either one year from the mailing date of the original decision or 60 daysfrom the mailing date of the SOC, whichever is later. In cases of simultaneouslycontested claims the VA Form 9 must be filed within 30 days of the mailing date ofthe SOC.
What type of information should an applicant include in a VA Form 9?
When submitting a VA Form 9, the applicant should carefully follow the instructions onthe Form. In accordance with these instructions, the applicant should include anyevidence or information thatmay help the BVA decide the case, such as records of recentmedical treatments or evaluations. In addition, the applicant should be careful toclearly state the benefit he or she wants, identify anything he or she disagrees with in theSOC, and state if he or she wants a personal hearing. The applicant should also identifyany issues in the SOC that he or she does not want to appeal. Withdrawing unnecessaryissues from the appeal may speed up the entire process.
If the applicant provides any new information or raises any new issues in the Form 9, theVAmay send a supplemental statement of the case (SSOC). This is like the SOC, but itaddresses the new information and issues submitted in the VA Form 9. If the applicantdisagrees with the SSOC, he or she has 60 days to submit a written response in order tocontinue the appeal as it pertains to any new issues covered in the SSOC.
Appealing to the VBA can be a complex process. The applicant is permitted, and maywant to consider, obtaining advice and representation before or during the appealsprocess. For more information, see the discussion below under “Who can providerepresentation for applicants seeking to file a claim for VA benefits or to appeal VAfindings to the BVA or the USCAVC?”
Do applicants have the right to a hearing?
Yes. Applicants may request two types of hearings: “regional office hearings” and “BVAhearings.” At both types of hearings, applicants may appear with a representative andmay present evidence and testimony regarding the claim. A regional office hearing takesplace before a hearing officer at the VA regional office. An applicant can contact the VAregional office to request such a hearing. A BVA hearing takes place before a memberof the BVA. An applicant can request a BVA hearing on the VA Form 9 or by filing aseparate written request with the BVA following the submission of a Form 9. BVAhearings can take place at the BVA office in Washington, D.C., at the regional office, orvia videoconference between the regional office and the BVA office. Videoconference isoften the quickest way to obtain a hearing with a BVA board member.
What are the possible outcomes of an appeal?
The BVA may decide a claim in three ways: allow the claim, deny the claim or remandthe claim to the regional VA office. When the BVA remands a claim, it is sent back to theregional VA office for additional development. This may occur because the BVA feels itdoes not have enough information to decide the case, and it wants the regional VA officeto do additional work on the case. After the additional work, the regional VA office willissue a new decision. If it denies the claim, the regional VA office will return the case tothe BVA for a final decision.
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What happens if an applicant disagrees with the BVA’s final decisionregarding a claim?
Applicants who disagree with the board’s final decision have several options:
Reopening: Applicants can request that the VA regional office reopen their case. Thisrequires “new andmaterial evidence” that was not on file when the BVA decided the case.
MotiontoReconsider: Applicants can also file a motion with the BVA to reconsider thecase. Motions to reconsider must show that the BVA made a mistake that caused theclaim to be decided wrongly. Mere disagreement with the VA’s decision is not sufficientgrounds to support a motion to reconsider.
CUE Motion: Applicants can move for reconsideration on the grounds that there was a“clear and unmistakable error” (CUE). CUE is a technical legal term, and CUEmotionsmust meet certain specific requirements. It is best to consult a qualified representativebefore bringing this type of motion.
Appeal to the U.S. Court of Appeals for Veterans Claims: The USCAVC is a federalcourt that provides independent review of BVA decisions. The court does not conducttrials, hear testimony or review new evidence; it only reviews the BVA decision, theadministrative record of the case and the briefs of the parties before it. Applicants mustappeal to the USCAVC within 120 days of the date the BVA decision was mailed to theapplicant. If an applicant files a motion to reconsider during the 120 days following theBVA decision, he or she will have 120 days from the denial of the motion to reconsiderto file an appeal with the USCAVC.
Do applicants for VA benefits have to be represented during the appealsprocess?
No. There is no requirement that applicants be represented during the process.However, having an experienced representative can make an important differenceduring the appeals process. A qualified representative can offer a great deal of knowledgeand expertise, help gather information and advocate on behalf of the applicant.Representatives do not have to be attorneys. See below for more information aboutobtaining representation during the appeals process.
Who can provide representation for applicants seeking to file a claim for VAbenefits or to appeal VA findings to the BVA or the USCAVC?
A number of veterans service organizations (VSOs) offer free assistance, advice andrepresentation to veterans and their dependents claiming VA benefits or submittingappeals to the BVA. Most VSOs provide assistance through service officers who areexperts in rules and procedures for claiming VA benefits and appealing decisions to theBVA. Service officers generally are not attorneys, and the range of services they canprovide is usually limited to matters involving VA benefits. Service officers may becertified to represent veterans and dependents before the USCAVC.
Veterans and dependents may hire an attorney to appeal a final decision of the BVA, butin most cases attorneys are not allowed to collect fees for services performed before theBVA issues a final decision. Therefore, attorneys generally cannot be retained to prepareand submit the NOD or VA Form 9, or to appear at a BVA or regional office hearingunless they are willing to perform such services free of charge.
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Additional ResourcesTo find the nearest military legal assistance office, use the legal assistance locater athttp://legalassistance.law.af.mil/content/locator.php.
For additional information on legal assistance for each branch of the military, visit thefollowing web addresses or write or call the relevant service branch:
AIR FORCEAir Force Legal Services Agency150 Chennault CircleMaxwell Air Force Base,AL 36112Phone: (334) 953-4179http://hqja.jag.af.mil/
ARMYUS Army Legal Assistance Policy Division, Client Services Branch1777 North Kent St., Suite 9001Rosslyn, VA 22209Phone: (703) 696-1477www.jagcnet.army.mil/Legal
COAST GUARD
Legal and Defense Services4200 Wilson Blvd., Suite 750Ballston, VA 22203Phone: (202) 493-1745www.uscg.mil/legal/la/
MARINE CORPSCommandant of the Marine Corps (JAL)HQMC2 Navy AnnexWashington, DC 20380Phone: (703) 614-1266, (703) 614-3880 or (703) 614-3886http://sja.hqmc.usmc.mil/
NAVY
Legal Assistance Division1322 Patterson Ave.,Suite 3000Washington Navy Yard,DC 20374Phone: (202) 685-4642www.jag.navy.mil/html/OJAGLegal%20AssistHome.htm
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The ABA’s Operation Enduring LAMP provides legal services to military servicemembers through a network of state and local bar associations. For more informationand a directory of bar associations providing help, see www.abanet.org/legalservices/helpreservists.
Additional information on legal services for military personnel and their families isavailable through the ABA’s standing committee on Legal Assistance for MilitaryPersonnel (LAMP) at www.abanet.org/legalservices/lamp/home.html.
Service members can submit USERRA complaints to VETS online at www.dol.gov/elaws/vets/userra/1010.asp or contact VETS at:
Office of the Assistant Secretary for Veterans’ Employment and TrainingInvestigation and Compliance Division
U.S. Department of Labor200 Constitution Ave., NW, Room S-1325Washington, DC 20210Phone: (202) 693-4731Fax: (202) 693-4755
Service members can contact the EEOC with any questions by letter, phone or email at:
U.S. Equal Employment Opportunity Commission1801 L St., NWWashington, DC 26507Phone: (800) 669-4000Fax: (703) 997-4890Email: [email protected]
A full list of VSOs chartered by Congress and/or recognized by the VA for claimrepresentation is available at www1.va.gov/vso/index.cfm?template=viewreport&Org_ID=28.
The following organizations advocate on behalf of veterans’ rights and can assistveterans both in filing claims for VA benefits and/or obtaining representation for appeals:
The American LegionThe American Legion’s Veterans Affairs and Rehabilitation (VA&R)program can provide advice and assistance to veterans, dependents andsurvivors applying for any federal or state benefits to which they may beentitled. The program employs a network of Department Service Officers(DSOs), who are available to answer questions and offer guidance andsupport to veterans filing claims with the VA.
Washington Office1608 K St., N.W.Washington, D.C. 20006Phone: (202) 861-2700Fax: (202) 861-2728www.legion.org
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American Veterans (AMVETS)AMVETS is a veterans service organization whose activities includecommunity service, legislative action on behalf of veterans and assistinghonorably discharged veterans and their dependents in obtaininggovernment benefits. AMVETS National Service Officers (NSOs)offer information, counseling and claims services on a variety of issuesincluding: disability compensation, hospitalization, pension, healthcare, education and other benefits. AMVETS NSOs can also providerepresentation with appeals and at VA hearings.
4647 Forbes Blvd.Lanham, MD 20706-4380Phone: (301) 459-9600Phone: (877) 726-8387Fax: (301) 459-7924Email: [email protected]
Disabled American Veterans (DAV)DAV is a nonprofit organization of disabled service members thatprovides legal services for disabled veterans relating to disability issues,such as VA disability compensation, rehabilitation, education, employmentand training programs. DAV’s staff of highly trained National ServiceOfficers (NSOs) can assist in the preparation of claims, writing briefs andassembling evidence in support of claims. NSOs can representveterans and their families before the BVA and the USCAVC (thefederal court that hears appeals of all BVA findings).
3725 Alexandria PikeCold Spring, KY 41076Phone: (877) I Am A Vet (877-426-2838)(859) 441-7300www.dav.org
Military Order of the Purple Heart Service FoundationThe Foundation provides various services to veterans and their families,including veterans’ benefits experts at various VA facilities who canprovide advice and help with processing claims for VA benefits. TheFoundation also employs a full-time attorney who can representveterans before the USCAVC.
P.O. Box 49Annandale, VA 22003Phone: (703) 256-6139Fax: (703) 256-6142Email: [email protected]
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National Association of County Veterans ServiceOfficers (NACVSO)NACVSO is an organization made up of local government employeesworking in county veterans offices in 28 states. County veterans serviceofficers can assist veterans claiming VA benefits in developing andprocessing their claims.
Email: [email protected]
National Veterans Legal Services Program (NVLSP)NVLSP offers training to attorneys and other veterans advocates andpublishes self-help guides for veterans seeking VA benefits. In addition,through their Veterans Consortium Pro Bono Program, NVLSP provideslegal representation to veterans and their families with appeals pendingbefore the USCAVC. The consortium handles appeals only;it doesn’t provide general legal advice or legal services related to claimspending before the VA.
P.O. Box 65762Washington, DC 20035Phone: (202) 265-8305Fax: (202) 328-0063Email: [email protected]
Paralyzed Veterans of AmericaPVA is an organization dedicated to benefiting veterans with Spinal CordInjury/Disease. Their Veterans Benefits Department has a team ofNational Service Officers located in VA facilities nationwide who canassist veterans in all stages of claiming VA benefits as well as appealsbefore the BVA. In addition, the PVA website contains disability rightsinformation and resources for disabled veterans.
National Headquarters801 Eighteenth St., NWWashington, DC 20006-3517Phone: (800) 424-8200TTY: (800) 795-HEAR (4327)Health Care Hotline:(800) 232-1782Email: [email protected]
Veterans Consortium Pro Bono Program (for court appeals only)
701 Pennsylvania Ave., NW, Suite 131Washington, DC 20004Toll-free: (888) 838-7727Phone: (202) 628-8164Fax: (202) 628-8169Email: [email protected]
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Veterans of ForeignWars of the United States of America (VFW)The VFW provides various services to assist service members and theirfamilies in obtaining benefits from the VA. VFW services officers canoffer advice to veterans handling their own VA claims, help them fill outVA benefit forms and prepare BVA appeals for denial of claims.The VFW also assists veterans in finding experienced attorneys torepresent them in court.
406 West 34th St.Kansas City, MO 6411124-hour Hotline: (800) VFW-1899 (839-1899)Phone: (816) 756-3390Fax: (816) 968-1149Email: [email protected]
TheWoundedWarrior Project (WWP)WWP benefits counselors assist patients at their bedside at Walter ReedArmy Hospital and Bethesda Naval Medical Center in Washington, DC.WWP staff also makes regular visits to Brooke Army Medical Center inSan Antonio, Texas. WWP counselors can help wounded veteransidentify and access various government benefits that may be availableto aid in their transition back to civilian life.
7020 AC Skinner Pkwy.,Suite 100Jacksonville, FL 32256Phone: (904) 296-7350Fax: (904) 296-7347Email: [email protected]
