Chapter 10How to maintain relationships with your employees

OrganizingDetermining activities that are necessary to achieve a firms objectives and assigning them to responsible persons

Employee Handbook/ SOP standard operating procedures clarify employee/employer roleserve as basis for defense in employment-related court actions.

Do you do work that another person could do just as well?Do you think you are the only one who actually knows how the job should be done?Do you leave work each day loaded down with details to take care of at home?Do you frequently stay after hours catching up?Are you a perfectionist?Do you tell your employees how to solve problems?Do you seem never to be able to complete the work assigned to you?

DELEGATION Assigning responsibility to subordinates for certain activities and giving them the authority to perform those activities

Person you choose to delegate to must be able to:Learn form other peoples mistakesMust follow the planMust be teachable

Span of control (management) # of employees that report directly to a manager

Specialization using employees to do the work that they are best suited for

Organizing by Activities to Be PerformedFunctions PerformedProducts SoldAreas ServedTypes of Customers ServedProject Being Managed

Reasons for being in businessGrowth goalsProduct goalsPeople involvementEthics statement

How humans behave and interact with others is governed by their beliefs, thought patterns, and values.

Communication transferring meaning (Exchange of meaning)

How do you motivate employees and why is it so difficult?

Why motivate employees?Attract potential employees Improve performance Retain good employees

What is attitude?According to webster. . . . .

Attitude is, a manner, feeling, etc. toward a person or thing

Why is it important?

Self-EsteemA feeling of pride and respect for yourself.

How you feel about yourself matters!

Train YourselfLook at the positive side of every situation

If something makes you feel down. . .

. . . . Start thinking good thoughts.Learn from your failures.

What is your attitude? Does this describe you?You cant wait to get up in the morning and go to schoolYou walk straight, eyes looking ahead of you, and move with confidenceWhen listening or speaking to someone else, you look that person right in the eyeYou dive ito difficult assignmentsYou dont fear the unfamiliar

Time to Watch

PLAYDoesnt have to be throwingWorking TogetherMake Fun! Not Boring!If you gave people permission to PLAY but you didnt PLAY, would they?

What are some work places where they play?

MAKE THEIR DAYMaking people happy if you love your job it shows some people cant help but smile.Confidence, energy, satisfaction, motivation all play a partFeel others feelings

BE THEREListen! Dont tell your story.Who you are being Who are you?Be aware of your customers

CHOOSE YOUR ATTITUDERight when you get out of bed

Do you know of someone who has had a positive attitude even during tough times?

Improving MotivationQuality circlesZero-defects approachJob enrichmentVariable Work Schedules/FlextimeJob Splitting/Job Sharing$?

Performance EvaluationWhat is the job descriptionFigure 10.9

Troubled EmployeesCounselingJob burnoutDisciplinePositive DisciplineJudicial Due Process