CHAPTER - 1 INTRODUCTION to information Act.… · 3 Airtel (1) 1 Payment of Airtel Bills (Post paid only) 4 Western Union Money 1 Transfer of money using Western Union Company 5

CHAPTER - 1

INTRODUCTION

The Right to Information Act 2005 provides for obtaining information by citizen

held by the public authorities. The EDS is a Government department under IT

& C Department providing various services to the citizens like Electricity bill

payments, Water Bill payments, Telephone Bill Payments, Property Tax

payments, VAT payments, Sale of examination application like EAMCET etc

through RAJiv Citizen Service Centres spread over in Andhra Pradesh with One

Stop Shop in a convenient and comfortable environment. The objective for this

information handbook is to disclose information proactively to citizens.

Chapter - 2

Organization, Functions and Duties [Section 4(1) (b)(i)]

2.1 Particulars of the organization, functions and duties:-

Sl. No.

Name of the Organization

Address Functions Duties

1 Director, EDS (eSeva),Banjara Hills Road No.7, Hyderabad

Director, EDS(eSeva), MCH Ward Office, Road No: 7, Banjara Hills, Hyderabad. Ph. Nos; 040-23352849, 040- 23352595 Fax:040- 23356650

1 Providing multiple services to citizens under one roof.

2 It is a one-stop-shop for over 140 G2C and B2C services.

3 Urban eSeva centres operates from 8.00AM to 8.00PM on all working days & open on Sundays and second Saturdays also from 9.00AM to 3.00PM. Centres are closed on National Holidays.

4 Any service at any eSeva centre and at any counter in the centers in a city except specialized service like Passport, Money Exchange etc..

5 Facility for payment of water, electricity, property tax through Internet for Twin Cities i.e. through www.esevaonline.com

6 CALL CENTRE This facility provides to the citizens to register their grievances pertaining to various Govt departments through TOLL FREE Number 1100 from BSNL lines .It also provides advices to the farmers by agriculture scientist. The call centre works 24 HOURS basis in a day.

LIST OF DEPARTMENT WISE SERVICES OFFERING THROUGH

eSeva IN TWIN CITIES AND RR DIST

Sl. No

Department Service

G2C Services 1 APCPDCL (1) No. Payment of electricity bills

2 HMWS&SB (2) 1 Payment of Water bill

2 Reservation of Water Tanker

3 Municipal Services (9)

1 Payment of Property Tax

2 Registration of Birth Certificates

3 Issue of Birth Certificates, Additional Copies

4 Registration of Death Certificates

5 Issue of Death Certificates, Additional Copies

6 Sale of Trade License Applications

7 Renewal of Trade Licenses

8 Registration of New Trade Licenses

9 Payment of Property Tax of commercial establishments

4 BSNL (2) 1 Payment of telephone bills

2 Sale of ITC Cards

5 RPO (2) 1 Sale of Passport applications

2 Filling of Passport applications at Khairitabad centre only

6 CTD (3) 1 Filing of VAT Returns

2 Filing of C Returns

3 Payment of Entertainment and Profession Tax

7 RTA (3) 1 Payment of vehicle tax for non-transport vehicles

2 Payment of quarterly tax for transport vehicles

3 Issue of Temporary Registration Certificate.

8 Education (3) 1 Sale of CET Applications (EAMCET, ICET, ECET, DIETCET, LAWCET, ED CET, BRAOU)

2 Issue of Duplicate hall tickets for SSC

3 Issue of Duplicate Marks Memos for SSC

9 Hyderabad Police Commissionrate Services (31)

1 Payment of Inquest/Panchanama fees

2 Payment for First Information Report

3 Payment for Post Mortem Report

4 Payment for Charge sheet Report

5 Payment for Missing of Passport Report

6 Payment for Missing of Cell Phone Report

7 Payment for Missing of Certificate/Documents Report

8 Payment for Barath Procession

9 Charges for NOC for shifting vehicle from A.P.to other states

10 Payment for Police Clearance Certificate

11 Payment for Cycle Stand (Vehicle Parking)

12 Payment for Missing of Registration Certificate/Driving Licence etc. Report

13 Visa Fee: Up to 1 Year, 3 Years, 5 Years & Penal Fee

14 Charges for Police deployment

15 Charges for Restaurants and Hotel (Initial Fee & Renewal Fee)

16 Charges for One Band Type Loud Speaker (Per Day)

17 Charges for Cultural Programmes (Per Day)

18 Charges for Off Course betting center (Initial and Renewals)

19 Charges for Hyderabad Race Club

20 Charges for Permission for Film Shooting/T.V. Shooting

21 Charges for Permission for Show/Benefits Shows

22 Charges for Band Music and Dance in Hotels/ Restaurants etc.,

23 Charges for Band Music and Dance in Hotels/Restaurants Personality Contest

24 Charges for Exhibition, Cultural Programmes, Fashion Show,

25 Charges for Exhibition, Cultural Programmes, Fashion Show, Personality Contest

26 Charges for Blasting Permission

27 Charges for Gun and Revolver etc License Renewal

28 Charges for Form XI : License to Repair, Test Sell or Transfer (Initial Fee)

29 Charges for Import License

30 Charges for Transport License

31 Charges for License to sell transfer or test (Initial and Renewal Fee)

10 Cyberabad Police Commissionarate (49)

Furnishing of Investigation Documents

1 FIR

2 Inquest Report

3 Panchanama Report

4 Scene of Offence Sketch

5 PME Report

6 Medical Certificate

7 MVI Report

8 Inspector of Factories Report

9 FSL Report

10 Chemical Analysis Report

11 Accused Vehicle RC, Licence, Fitness, Insurance

12 Charge Sheet

13 Final Report

Missing/ Lost Documents

14 Transfer Certificate

15 Memo

16 Driving Licence

17 Insurance Certificate

18 Share Certificate

19 ID Cards

20 Vehicle RC, Insurance, Fitness

21 Bond Certificate

22 Arm Licence

23 Credit/ Debit Cards

24 Cell Phones

Permission & Bandobust

25 Marriage function requiring Police Bundobust

26 Orchestra for small programms

27 Corporate Anniversary Function

28 Cinema Success Function

29 Industrial Exhibitions

30 customer Meet

31 Rallies

32 Religious functions

33 Public Meetings

34 Cultural Show/ Fashion Show/ Personality contest

35 Exhibitions/ Circus

36 Film Shooting

37 TV Shooting

38 Loud Speakers

39 Mobile Advertisements Autos/ Vans

40 Benefit Show

Arm Licenses 41 Fresh Licenses, Renewal, Re-registration.

Certificates 42 Verification of Character & Antecedents

43 NOC for transfer of vehicles to other states

Hotels/ Lodges/ Restaurants/ Bars/ Dhabas/ Resorts/ Theme/ Entertainment Park Licenses

44 Fresh License for 3 Star Hotels

45 Fresh License for 5 Star Hotels & Renewal

46 Fresh License for Bars/ Dhabas & Renewal

47 Fresh License for Theme/ Entertainment Park/ Resorts

48 License Renewal for Theme/ Entertainment Park/ Resorts

49 Fresh License for Ordinary Hotels/ Restaurants & Renewal.

11 HUDA (1) 1 Sale of HUDA Plan Books [Available in Khairatabad Center]

12 Labour Department (3)

1 Renewal of Trade Licenses

2 Registration of New Trade Licenses

3 Change of numbers (Workers)

13 Fire Services(1) 1 Submission of applications for permission from DGFS [Available in Khairatabad Center]

B2C Services (7) Sl. No Department No. s Service 1 Tata Teleservices Ltd.(1) 1 Payment of TTL Telephone bills

2 Reliance (1) 1 Payment of Reliance telephone bills

3 Airtel (1) 1 Payment of Airtel Bills (Post paid only)

4 Western Union Money 1 Transfer of money using Western Union Company

5 Pioneer Online(2) 1 Sale of cards

2 Sale of Dialup cards

Chapter - 3 Powers and Duties of Officers and Employees

[Section 4(1)(b)(ii)]

3.1 The details of the powers and duties of officers and employees of the authority by designation as follows:

Sl. No

Designation Powers & Duties allotted

1 Director Head of the Department All the powers & Decision making authority of the department

2 Dy. Director (Admin)

All Service matters relating to staff of EDS.

Process of sanction orders to Technology partners.

Process of sanction orders for purchase / Maintenance / AMC of Hardware / Generator / UPS etc.

Inward and Outward section which includes receipt of letters from various departments/private agencies/Government.

All legal matters in coordination with the officers concerned.

Sanction of loans and advances to staff of Head Office.

Review and consolidation of periodic inspection reports submitted by the officers.

Any other work entrusted by the Director

3 Dy. Director (Finance & DDO)

Maintenance of Accounting matters relating to Government and eSeva Funds.

Payment to departments/Agencies and Service providers

Budgetary provisions / AC / DC Bills.

Staff Pay bills / Arrear Bills / Other Miscellaneous Bills.

Auditing of eSevaCentres.

Department reconciliations.

A.G. Audit / eSeva Head Office Audit.

Maintenance of office vehicles/All kinds of Phones/Generators etc.

Any other work entrusted by the Director.

4 Dy. Director (Rural eSeva)

All matters pertains to Rural eSeva i.e. Rajiv I.V. centres, RSDPs and CSCS.

Any other work entrusted by the Director

5 Dy. Director, (Urban eSeva)

All administrative and technical matters relating to urban eSeva

Exploring new services for Urban eSeva

Any other work entrusted by the Director, E.D.S (eSeva), Hyderabad.

6 Spl Officer, Call Centre

All issues related to Call Centre

7 PRO eSeva All Protocol, Publicity and Media matters

Handling Public Grievances

Any other work entrusted by the Director.

Chapter - 4

Procedure Followed in Decision making Process

[Section 4(1) (b)(iii)]

4.1 The procedure followed in decision-making bythe public authority.

Sl. No.

Activity Description Officers-Decision-making process

Designation of final decision-making authority

1 Goal-setting & Planning

a) Expansion of new services

Dy. Director/ Project Manager

Director, EDS(eSeva)

b) Center side operations

2 Budgeting a) Requisition for plan & Non-plan resources -

DD(Admn) DD(Fin)


b) Utilization of eSeva transaction charges

3 Forumulation of programmes, schemes and projects

a) Introduction of new dept services

Dy. Director/ Project manager


4 Recruitment / hiring of personnel

a) Deployment of Manpower in the eSeva centers through outsourcing

DD(Admn) DD(Fin)


b) Rationalization of

man power depending up on the transaction

5 Release of funds a) Utilization of financial resources under budget schemes and eSeva revenues for budgetary implementation monitoring etc.,

DD(Fin) Director, EDS(eSeva)

6 Citizen issues a) Citizen grievances redressal

PRO Director, EDS(eSeva)

7 Monitoring & evaluation

a) Review on transactions

DD (Admn) and DD(Fin)


b) Processing of departmental review monitory collections and remittance to the concerned department.

CHAPTER 5

NORMS SET FOR THE DISCHARGE OF FUNCTIONS

DIRECTORATE OF ELECTRONICALLY DELIVERABLE SERVICES (eSeva)

HYDERABAD, A.P.

The EDS shall provide the following services through its urban eSeva centers

within the time standards mentioned below:

S.No. Name of the Service Maximum time for delivery of

Service / Transaction

1 Sale of Documents 15 minutes

2 Payments of bills 15 minutes

3 Payment of Bills on Internet 10 minutes

Citizens can view Public documents, Location of any file in EDS office or View status of

their issue by login to website: www.kmbank.ap.gov.in

Chapter - 6

Rules, Regulations, Instructions, Manual and Records, for

Discharging Functions

[Section 4(1) (b)(v) & (vi)] The following are the important Government Orders regulating EDS functioning:

l. No. Description Gist of contents Price of the publication if priced

Rules & Regulations

1 G.O.Ms. No. 169 of the IT&C Dept. Dt.03.11.1999

Twins Pilot project, Approval of organizational structure

NIL 03.11.1999

2 G.O.Ms. No.6 of the IT&C Dept. Dt.21.06.2000

TWINS Provision of Integrated Citizen Services -Extension of Pilot Project to 24 Integrated Citizen Service centres in Twin Cities - Implementation on BOOT Basis

NIL 21.06.2000

3 G.O.Rt. No.47 of the IT&C Dept. Dt.10.11.2000

IT&C -TWINS - Establishing the TWINS centers in twin cities of Hyderabad and Secunderabad - Tenders called for preparation of counters and other interior works - Constitution of Evaluation Committee

NIL 10.11.2000

4 G.O.Rt. No.102 of the IT&C Dept. Dt.25.08.2001

Financing of eGovernance Projects - TWINS (eSeva) - Fixation of user charges for the services rendered through TWINS (eSeva)

NIL 25.08.2001


TWINS - Change of name of TWINS to eSeva - Orders - Issued

NIL


Designating Jt. Collectors of 21 Districts (except Hyderabad & Ranga Reddy) as Additional Directors, eSeva

NIL 15.01.2003


eSeva -Replication of eSeva in the Municipalities in the State - sanction of Organization structure at districts covering 21 districts (other than Hyd & Ranga Reddy Districts)

NIL 21.11.2003


IT&C Dept - eGovernance - user charges for services rendered through AP Online - Revised Orders - Issued

NIL 02.12.2003

9 G.O.Ms. No. 9 of the IT&C Dept. Dt.27.02.2004

IT & C Re-designating Director, eSeva, under the administrative control of IT & C as Director, Electronically, Deliverable Services (EDS) and according the status of a

NIL 27.02.2004

separate Directorate as one of the Heads of the Department and appointing Deputy Director (Admin) as Drawing Officer for Directors, EDS


APFC Volume -II - Declaration of Director, eSeva as Head of the Department for exercising Financial Powers - Amendment to Appendix-I and Chapter 11, Article 6 of A.P. Financial Code Volume - II

NIL 16.03.2004

For more GOs by IT&C department ,visit www.ap.gov.in/apgo

Chapter - 7 Categories of Documents held by the Public Authority under its

Control [Section 4(1) (b)(v) & v (i)]

7.1 Information about the official documents held by the public authority or under its control.

Sl. No.

Category of document Title of the Document Designation and address of the custodian (held by / under the control of whom)

1 Agreements with the Technology Partners and Manpower Agencies

Contracts DD (Admn)

2 Agreements with the departments for providing service

Contracts DD (Admn) DD(Fin),DD(RS)and P.M

3 eSeva Manual Informative Manual DD (Admn)

5 Budget Finance DD(Fin)

Chapter 8

Arrangement for Consultation with or Representation by the Members of the Public in relation to the

Formulation of Policy or Implementation thereof [Section 4(1) (b) viii]

8.1 Describe arrangements by the public authority to seek consultation/participation of public or its representatives for formulation and implementation of policies?

S.No. Function/service Arrangements for consultation with or representation of public in relations with policy formulation

Arrangements for consultation with or representation of public in relations with policy implementation

NOT APPLICABLE

Chapter - 9

Boards, Councils, Committees and other Bodies constituted as part of Public Authority

[Section 4(1)(b)v(iii)]

9.1 Information on boards, councils, committees and other bodies related to

the public authority in the following format.

Nil

9.2 If minutes of meetings are accessible to the public, describe the procedure as

to how to access the minutes: contact point, hours of access, fee structure /

cost of access and officer to be contacted.

Public can view public documents by visiting the website at

http://www.kmbank.ap.gov.in and for GOs by IT&C department, visit

www.ap.gov.in/apgo

Chapter - 10

Directory of Officers and Employees

[Section 4(1) (b)(ix)]

10.1 Information on officers and employees working in different units or offices at

different levels and their contact addresses in the following format (including offices

in charge of grievances redressal, vigilance, audit, etc.,)

Sl. No.

Name of the Office/ administrative unit

Designation Office Tel : Residence Tel: Fax

email

1 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad – 34

Director 040-23352849, 23352595 Fax :23356650

[email protected]


Dy. Director (Admn) 040-23352849, 23352595 Fax :23356650 Cell: 8008104601

[email protected]


Dy. Director (Finance) 040-23352849, 23352595 Fax :23356650 Cell: 8008104605

[email protected]

O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad – 34

Deputy Director (Rural eSeva)

040-23352849, 23352595 Fax :23356650 Cell: 8008104606

[email protected]


Deputy Director, (Urban eSeva)

040-23352849, 23352595 Fax :23356650 Cell: 8008104602

[email protected]

7 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad - 34

Vacant Assistant Secretary

040-23352849, 23352595 Fax :23356650 Cell:


Vacant Assistant Secretary

040-23352849, 23352595 Fax :23356650 Cell:


Asst. Manager 040-23352849, 23352595 Fax :23356650 Cell:


Supdt. (Admn) 040-23352849, 23352595 Fax :23356650 Cell:


Supdt. (Admn) 040-23352849, 23352595 Fax :23356650 Cell:


Supdt. (Finance) 040-23352849, 23352595 Fax :23356650 Cell:


Superintendent Vacant

040-23352849, 23352595 Fax :23356650 Cell:


Superintendent / PRO 040-23352849, 23352595 Fax :23356650 Cell:9491080003

[email protected]


Sr. Assistant Urban eSeva -Section

040-23352849, 23352595 Fax :23356650 Cell:


Sr. Assistant Stationary Section.(Incharge)

040-23352849, 23352595 Fax :23356650 Cell:


Sr. Asst., Admin Section

040-23352849, 23352595 Fax :23356650 Cell:


Computer Operator 040-23352849, 23352595 Fax :23356650 Cell:


Computer Operator 040-23352849, 23352595 Fax :23356650 Cell:


Computer Operator 040-23352849, 23352595 Fax :23356650 cell:


Vacant Computer Operator

040-23352849, 23352595 Fax :23356650 cell:

District Units:

District Designation Contact numbers Mail id Office Address of the

AO.

Adilabad AO eSeava Cell:9966880008 [email protected] Eseva, Center, Adilabad

Ananthpur AO eSeava 08554-240039/329921 cell:9966880009

[email protected] eSeva Center, Old Town, Near Kasturba Girl School, Anantapur.

Chittoor AO eSeava 0877-2253574, cell: 9966880010

[email protected] Data Center, Municipal Officer premises, Tirupathi - 517 501

Cudapah AO eSeava 08562-329615, Cell: 9966880011

[email protected] Administrative Officer, eSeva, Collectorate Premises, Kadapa -516 001.

East godavari AO eSeava 0883-2432671, cell: 9966880012

[email protected] District Data Center, eSeva, MPL Office Compoound, Rajahmundry.

Guntur AO eSeava 0863-2232762,cell: 9966880013

[email protected] District eSeva center, Naaz Center, Guntur.

Karimnagar AO eSeava 9966880014 [email protected] Dy. Tahasildar, Eligonda Mandal, Karimnagar District.

Khammam AO eSeava 9966880015 [email protected] Collector's Officer, Khammam.

Krishna AO eSeava 0866-2490310, cell:9966880016

[email protected] Administrative Officer, eSeva, IGMS, Vijayawada -10

Kurnool AO eSeava 324660/274358, Cell:9966880017

[email protected] A.O., eSeva, C/o eSeva Center, M.S.Nagar, Near Rythu Bazar, Kurnool - 518 002.

Mahaboobnagar AO eSeava 9966880018 [email protected] eSeva Office, Municipal Office Campus, Mahabubnagar.

Medak AO eSeava 08455-275361/362, cell:9966880019

[email protected] A.O., eSeva, Sangareddy, Medak District.

Nalgonda AO eSeava 9966880020 [email protected] Eseva center, Nalgonda

Nellore AO eSeava 0861-2336748, cell: 9966880021

[email protected] O/o Project Director, Dist Water Management Agency, Subedarpet, Nellore-524 001.

Nizamabad AO eSeava 224749, 9966880022

[email protected] Data Center, Tilak Gardens, Nizamabad - 5003003

Prakasam AO eSeava 9966880023 [email protected] A.O., Administrative Office, eSeva, Santhapet, Ongole - 523002 Prakasam Dist.

Srikakulam AO eSeava 9966880024

Visakhapatnam AO eSeava 2563721, Cell:9966880025

[email protected] Superindentend, D-Section, Collector's Office, Visakhapatnam.

Vizianagaram AO eSeava 236947, cell:9966880026

[email protected] K.V.Ramanamurthy, Superindentend, D-Section, Collector Officer, Vizianagaram.

Warangal AO eSeava 0870-2511210, Cell:9966880027

[email protected] Dy. Tahsildar(CS), Chital O/o District Supply officer, Collectior office Complex, Warangal.

West Godavari AO eSeava Cell:9966880028 [email protected] Eseva Data Center, West Godavari.

Chapter 11

Monthly Remuneration received by Officers and Employees, including the System of Compensation as provided in Regulations

[Section 4(1)(b)(x)]

11.1 Monthly remuneration and compensation structure for Officers and employees in the following format:

S.No Designation Monthly

Remuneration including its composition Rs.

System of Compensation to determine Remuneration as given in regulation

01 Deputy Director 19267 Through Government Salary paid at PAO, A.P. Secretariat Branch

02 Deputy Director 21903 Through Government Salary paid at PAO, A.P. Secretariat Branch

03 Assistant Secretary Vacant Through Government Salary paid at PAO, A.P. Secretariat Branch

04 Assistant Secretary Vacant Through Government Salary paid at PAO, A.P. Secretariat Branch

05 Superintendent 26028 Through Government Salary paid at PAO, A.P. Secretariat Branch




09 Superintendent Vacant Through Government Salary paid at PAO, A.P. Secretariat Branch

10 Assistant Manager 25998 Through Government Salary paid at PAO, A.P. Secretariat Branch

11 Senior Assistant 23097 Through Government Salary paid at PAO, A.P. Secretariat Branch

12 Senior Assistant 11499 Through Government Salary paid at PAO, A.P. Secretariat Branch

13 Senior Assistant Vacant Through Government Salary paid at PAO, A.P. Secretariat Branch

14 Computer Operator 14458 Through Government Salary

paid at PAO, A.P. Secretariat Branch

15 Computer Operator 16829 Through Government Salary paid at PAO, A.P. Secretariat Branch

16 Computer Operator 16829 Through Government Salary paid at PAO, A.P. Secretariat Branch

17 Computer Operator Vacant Through Government Salary paid at PAO, A.P. Secretariat Branch

Chapter 12

Budget Allocated to Each Agency including Plans etc. [Section 4(1)(b)xi]

12.1 Provide information about the details of the plans, programmes and

schemes undertaken by the public authority for each agency. Agency Plan / Programme /

Scheme/ Project / Activity/ Purpose for which budget is allocated

Proposed Plan Expenditure in Rs. Lakhs during 2008-09

Expected Outcomes

Report on disbursements made or where such details are available (website, reports, notice boards etc.)

EDS

1. Plan Budget for eSeva 5,46,40,000 Does not arise

2. Non Plan Budget for eSeva

1,1867,000 Does not arise

Total 6,65,07,000

12.2 Provide information on the budget allocated for different activities under different

Programmes / schemes/ projects etc. in the given format:

Agency Plan / Programme/

Scheme/ Project / Activity/ Purpose for which budget is allocated

Amount Released last year 2007-08

Budget allocated current year 2008-09

Remarks

EDS

1. Plan Budget under eSeva

5,46,40,000 5,46,40,000

2. Non Plan Budget for eSeva

1,44,33,000 1,18,67,000

Total: 6,90,73,000 6,65,07,000

Chapter-13

Manner of Execution of Subsidy Programmes

[Section 4 (1) (b)xii]

13.1 Describe the activities/programmes/schemes being implemented by the public authority for which subsidy is provided.

NOT APPLICABLE

13.2 Provide information on the nature of subsidy, eligibility criteria for accessing subsidy and designation of officer competent to grant subsidy under various programmes/schemes.

Name of programme/activity Nature/scale of subsidy

Eligibility criteria for grant of subsidy

NOT APPLICABLE 13.3 Describe the manner of execution of the subsidy programmes.

Name of programme/activity Application Procedure

Sanction Procedure

NOT APPLICABLE

Chapter -14

Particulars of Recipients of Concessions, Permits or Authorization

Granted by the Public Authority

14.1 Provide the names and addresses of recipients of benefits under each programme/scheme separately in the following format. Institutional Beneficiaries

Name of programmes/scheme:

Sl.No. Name & address of recipient institutions

Nature/quantum of benefit granted

NOT APPLICALBE Name of Programmes / scheme:

Sl. No. Name & address of recipient institutions


NOT APPLICALBE

Individual Beneficiaries

Sl. No. Name & Address of recipient beneficiaries


NOT APPLICABLE

Name of Programmes/scheme:

Sl. No. Name & address of recipient institutions


NOT APPLICALBE

Chapter - 15

Information Available in Electronic Form

[Section 4(1) (b)x(iv)]

15.1 The details of information related to the various schemes of the

department which are available in electronic formats. (Floppy, CD, VCD,

Web Site, internet etc…)

Electronic format Description (site contents or title

address / location where available etc.,)

Designation and address of the custodian of information (held by whom?)

Websites www.esevaonline.com This website is maintained by the M/s SPANCO Tele Systems ltd.,

www.kmbank.ap.gov.in Director, EDS(eSeva)

15.2 Describe particulars of facilities available to citizens for obtaining information including the working hours of a library or information center or reading room maintained for public use where information relating to the department or records / documents are made available to the public.

Library is maintaining for internal purpose. Public can get the information or record accordingly to the provision of RTI Act.

Chapter 16 Particulars of Facilities available to Citizens for Obtaining

Information [Section 4(1) (b) xv]

16. l Particulars of information dissemination mechanisms in

place / facilities available to the public for accessing of information.

Sl. No. Facility Description (Location of Facility/Name etc.)

Details of Information made available

1 Notice Board In all eSeva Centers 1. The name of the Services provided by eSeva

Director, EDS Office Information about Public announcement, Notification, Tenders and Meetings.

2 News Paper Reports Necessary announcements of the important information about eSeva centers, functioning. Introduction of new services

3 Information Counter Parshkaram Call Center 1100 Toll Free Parishkaram Call Center for getting information

4 Office Library Director, EDS(eSeva) Studying material for internal use

5 Websites www.esevaonline.com Information regarding citizen services

6 Other Facilities (name) www.kmbank.ap.gov.in Information regarding Public documents, Pendency of office files

Chapter 17

Names, Designations and other Particulars of Public

Information Officers

[Section 4(1)9b) xvi]

17.1 Contact information about the Public Information Officers and Assistant

Public Information Officers designated for various offices/administrative

units and Appellate Authority/Officer(s) for the public authority in the

following format.

Public Information Officer(s)

S. No.

Name of office/administrative unit Name & designation of PIO

1 Directorate, EDS (eSeva) Sri N. Madhusudan Reddy, Deputy Director (Admn) (Incharge)

Assistant Public Information Officer(s)

S. No.

Name of office/administrative unit Name & designation of APIO

1 Directorate, EDS (eSeva) Sri T. V. Subbarao

PRO

Appellate Authority

S. No.

Name Designation & Address of Appellate Officer

Jurisdiction of Appellate Officer (offices/administrative units of the authority)

1 O/o the Director, EDS Sri Suresh Chanda I.A.S.

MCH Ward Office, Road No: 7, Director

Banjara Hills, Hyderabad - 500034.

Chapter 18

Other Useful Information

[Section 4(1) (b) XVII)

,

18.1 Please given below any other information or details of publications which are of relevance or of use to the Citizens.

1. Information and files of EDS (RCS) are available in website http://www.kmbank.ap.gov.in

18.2 You may mention here information of your department which is excluded under section 8(1) of the Act and/or under Rules of the State Government as guidance to the public seeking information.

Personal information of staff, Third party information held by EDS

Place: Hyderabad

Date: July 2008

Department: EDS, IT&C department

(Note): Information provided in these chapters should be updated from time to time and revised date should be mentioned.