CHAPTER -1 : KAIZEN -Let us do Small improvements....CHAPTER -1 : KAIZEN -Let us do Small improvements. Q-1 “Kaizen“ is word from which language ? A. English B. American C. Japanese

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CHAPTER -1 : KAIZEN -Let us do Small improvements.

Q-1

“Kaizen“ is word from which language ?

A. English B. American C. Japanese D. Kazakistan E. Korean F. Hindi

Q-2

“Kaizen“ has been derived from which two words

A. Small Improvement B. Ka + izen C. Kai + Zen D. Kaiz + en

Q-3

What is meaning of “KAI” in Kaizen ?

A. To modify, to change B. Make good, make better. C. Small Improvement D. Quality

E. Quality Circle F. Operational Excellence

Q-4

What is meaning of “Zen” in Kaizen ?

A. To modify, or to change B. Think, make good, or make better. C. Small Improvement

D. Quality E. Quality Circle F. Operational

Q-5

What is meaning of “Kaizen” ?

A. Make it easier by studying it, and making the improvement through elimination of waste.

B. Improve Quality and Market Share

C. Reduce Cost & Win Award

D. Share problems to top management.

Q-6

Kaizen is the practice of what type of improvement.

A. Small and Continuous Improvement B. Improvement in Manufacturing Area Only

C. Applicable for Japanese Company Only

Q-7

What is ‘TRUE’ about “Kaizen”?

A. Good processes bring good results B. Go see for yourself to grasp the current situation

C. Speak with data, manage by facts D. All of the above

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Q-8

Fill in the blanks-

One of the most notable features of kaizen is that big results come from many _____________

changes accumulated over time.

A. Frequent B. Small C. Large D. All Types of Change

Q-9

What is ‘TRUE’ about “Kaizen”?

A. Take action to contain and correct root causes of problems B. Work as a team

C. Kaizen is everybody’s business D. All of the above

Q-10

One of the main objectives of Kaizen is “making the improvement through elimination of

_________?

A. Improvements B. Waste C. Challenges D. Breakdown only

Q-11

As per Production System if VA is Value Addition. What is NVA?

A. Non - Value Addition B. Non - Variable Asset C. Now - Value Addition

Q-12

Fill in the Blanks?

This is a Japanese word that literally means "the Real Place". Used in the context of KAIZEN,

_________ usually refers to the shop floor or to the place where the Core Process is going on.

A. Kaizen B. Gemba C. Seiton D. Shitshuki

Q-13

Fill in the Blanks?

________________ is a Japanese term meaning "change for the better". Applied to business

organizations, it implies continuing improvement involving everyone that does not cost much.

A. Kaizen B. Gemba C. Seiton D. Shitshuki

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Q-14

Identify this very famous personality in the field of Kaizen?

A. Masaki Imai B. Dr. Ishikawa C. Dr. W. E. Deming D. Dr Sameer Kumar

Q-15

Who is author of this book?

A. Dr. W. E. Deming B. Dr. Ishikawa C. Masaki Imai D. Dr Kumar Sameer

Q-16

Fill the missing word in Red Block?

A. Kaizen B. Waste C. Improvement D. Down Time

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Q-17

Fill the missing word in Red Block?

A. Kaizen B. Waste C. Improvement D. Down Time

Q-18

Who is author of this book?

A. Dr. W.E. Deming B. Dr. Ishikawa C. Dr. J.M. Juran D. Masaki Imai

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CHAPTER 1 Answers

1. C. JAPANESE

2. C. KAI + ZEN

3. A . TO MODIFY

4. B. THINK,MAKE GOOD

5. A. MAKE IT EASIER

6. A . SMALL AND CONTINUOUS IMPROVEMENT

7. D. ALL OF THESE

8. B. SMALL

9. D. ALL OF THESE

10. B WASTE

11. A. NON VALUE ADDITION OR NON VALUE ADDED

12. B. GEMBA OR GENBA

13. A. KAIZEN

14. A. MASAKI IMAI

15. C. MASAKI IMAI

16. B. WASTE

17. B. WASTE

18. D. MASAKI IMAI

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CHAPTER 2 : “Five S & IMPROVEMENT”

Q1-

During Sort, you and your coworkers focus on what?

A. Ensuring 5S continues to function

B. Establishing assigned cleaning duties

C. Developing uniformity in facility visual communication

D. Eliminating needless tools and equipment from the workplace

Q-2

During Set in Order, you and your coworkers focus on what?

A. Begin finding a storage place for all tools and equipment B. Initiate visual communication color

standards

C. Commence work area cleaning D. Start eliminating needless tools

Q-3

During Shine, you and your coworkers focus on what?

A. Start following scheduled work area cleanings B. Begin documenting visual communication needs

C. Establish a red tag zones D. Initiate "shadow labeling" for tool storage

Q-4

Choose the Right / Correct Option

During Standardize, you and your coworkers focus on what?

A. Initiate work area review for cleanliness issues

B. Begin organizing workplace with visual communication

C. Start itemizing unnecessary equipment and tools for removal

D. Establish uniform schedules for all 5S steps

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Q-5

During Sustain, you and your coworkers focus on what?

A. Photographing work areas for the first time

B. Begin documentation of work area task times

C. Ensuring all previous steps become facility-wide standards

D. Start researching more efficient locations for storage

Q-6

5S visual communication (Kaizen Activity Sheet) provides what advantage?

A. Kaizen Sheet Reduces Cost

B. Encourage others to do improvement

C. It makes a facility look clean and efficient

D. Only B&C

Q-7 Work and Waste

We all know about 7 wastes, 6 has been listed here.

Find the missing One?

A. Overproduction B. Bad Quality C. Movement D. Process E. Inventory F. Idle Time

Q-8

Identify and Name the 5S activity from the picture?

A. SORTING B. SHINE C. STANDADRISE D. SUSTAIN

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Q-9

Find the missing word in Red Block’s?

A. STANDARDISE B. SIMPLIFICATION C. GEMBA D. SIX SIGMA

Q-10


A. SET IN ORDER B. SHINE C. SORTING D.SUSTAIN

Q-11


A. STANDARDISE B.SET IN ORDER C.SHINE D.SUSTAIN

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Q-12


A. SET IN ORDER B. SHINE C. STANDARDISE

Q-13


A. SHINE B. SORTING C. SUSTAIN D. STANDARDISE

Q-14


A. SHINE B. SORTING C. SET IN ORDER D.SUSTAIN

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Q-15 Work and Waste

Which type of waste has been shown in the picture?

A. Waiting B. Motion C. Over Procurement/Over Production D. Defect

Q-16 Work and Waste


A. Waiting B. Motion C. Over Procurement D. Defect

Q17- Work and Waste


A. Waiting B. Motion C. Over Procurement D. Defect

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Q-18 Work and Waste

Which type of waste is known as “Mother of all Waste”?

A. Inventory B. Over Production C. Waiting D. Motion

Q-19

This is a very famous book based on “Kaizen”. What is title of the Book?

A. Masaki Imai B. KAIZEN C. Fish Bone D. Taguchi

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Q-20

This is a very famous book based on 5S and authored by Hiroyuki Hirano. What is title of the

Book?

Q-21

This is a very famous book based on Procedures. What is title of the Book?

______ ________ is an agreed upon set of work procedures that effectively combines people,

materials, and machines to maintain quality, efficiency, safety, and predictability. ____ _______

is described precisely in terms of cycle time, work in process, sequence, time, layout, and the

inventory needed to conduct the activity. It establishes the best activities and sequence steps to

maximize performance and minimize waste.

A. Standard B. Kaizen C. Five (5) S D. Gemba

Q-22

This is a “Japanese” word means “Mistake Proofing” in English. The aim of ____ ______ is to

eliminate defects

in a product by preventing or correcting mistakes as early as possible. What is this word?

A. Kaizen B. Poka Yoke C. 5S D. T.P.M.

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Q-23

What has been shown in these pictures?

. A. Kaizen B. 5 S C. Poka Yoke D. T.P.M.

Q-24

Find out the missing word in Red Block?

A. KAIZEN B. 5S C. GEMBA D.SIX SIGMA

Q-25


____Kaizen: Transforming __ Operations into a Strategic Competitive Advantage.

O

E

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Q-26

This is a very famous book based on “Kaizen”. What is title of the Book?

Q-27

What is special about #IM WOOD?

Find out the missing word in #? Hint- #IM WOOD has Seven Letter.

A. “T” AS TRANSPORT IN TIMWOOD 7 WASTES B. TIME MANAGEMENT C. THROTTLING

Q-28


A. KAIZEN B. MOTION C. DELAY D. DEFECT

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CHAPTER 2 Answers

1. D. Eliminating needless tools and equipments.

2. A. Begin Finding

3. A. Start Following

4. D. Establish

5. C. Ensure All

6. D. Only B & C

7. D. Waiting Time

8. D. Sustain

9. A. Standardise

10. C. Sorting

11. B. Set in Order

12. A. Set in Order

13. A. Shine

14. D. Sustain

15. C. Over Production/Over Procurement

16. A. Waiting

17. B. Motion

18. B. Over Production

19. B Kaizen

20. A. 5S (FIVE S) FOR OPERATORS

21. A. STANDARDISATION

22. B. Poka Yoke

23. C. Poka Yoke

24. C. Poka Yoke

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25. Office Kaizen

26. A. Kaizen

27. A. Transport

28. B. “ Motion” as one of the Waste in 7 wastes

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CHAPTER 3 : WASTE ELIMINATION

Q-1

Red tags are first used in what step of 5S?

A. Standardize B. Sustain C. Set in Order D. Sort

Q-2

What is Japanese Word for Waste?

A. Muda B. Mura C. Muri D. Kaizen

Q-3

What is Japanese Word for un-level load on person or machines?

A. Muda B. Mura C. Muri D. Kaizen

Q-4

What is Japanese Word for “Actual Place or Site”?

A. Muda B. Mura C. Muri D. Genba or Gemba

Q-5

What is Japanese Word for excessive load on person?

A. Muda B. Genba C. Muri D. Kaizen

Q-6

5S is designed to do what?

A. Organize B. Increase efficiency C. Create a safe workplace D. All of these

Q-7

In which Year Masaki Imai Introduced Kaizen to the world?

A. 1981 B. 1984 C. 1986 D. 2017

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Q-8

Arrange these 5S (Five-S) in Correct Order

A. Sieri - Seiton- Seiso- Sieketsu- Shitsuke B. Sieri- Seiso- Seiton- Sieketsu- Shitsuke

C. Seiton- Seiso- Sieketsu- Sieri- Shitsuke D. Sieri- Seiton- Seiso- Shitsuke- Sieketsu

Q-9

Standardized color-coding helps visual communication do what?

A. Help facilities improve cleanliness

B. Builds teamwork amongst personnel

C. Adds efficiency by appropriately directing personnel

D. Helps give a facility a more professional look

Q-10

Identify and Name the 5S activity from the description?

Aim: Everyone measures the workplace Standard as a measure of Custom & Practice.

How: Make everyone aware of the standard encouragement to maintain the standard desire.

A. Muda B. Genba C. Muri D. Standardise

Q-11

5S (Five-S) is made from 5 Japanese word meaning

A. Sort out (SIERI) B. Set in Order (SEITON)

C. Shine (SEISO ) D. Standardize (SIEKETSU)

E. ?

Find the 5th Missing Word?

A. Muda B. Genba C. Muri D. Sustain

Q-12

Which statement /s is/are TRUE

A. Kaizen is focused not on exports but on its workforce.

B. Kaizen encourage workforce to come up with ideas.

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C. Kaizen Ideas may appear small but can be carried out immediately.

D. All of the above A,B & C are TRUE

E. Only A& B are TRUE

F. B & C are TRUE

Q-13

Which statement /s is/are TRUE

A. Kaizen is a series of small changes that lead to large significant improvement.

B. Kaizen is a culture of sustained process improvement focusing on eliminating waste.

C. Kaizen is a slow process.

D. Kaizen is just implemented suggestion scheme

E. All of the above A,B,C & D are TRUE

F. Only A& B are TRUE

G. Only A is TRUE

Q-14

Find the missing word?

• Kaizen is a system of ________ improvement in quality, technology, processes, company culture,

productivity, safety and leadership.

• It assures __________ improvement by all people at all levels of the organization.

A. Small B. Genba C. Muri D. Muda

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Q-15

A water tap in a school was modified with input from one of the student. A net was hanged near

tap, which holds Soap.

Write down the missing words?

E R

Q-16

A metro train in Japan was modified with input from one of the passenger. Round hand Rings

were modified to triangular holding ring.

Write down the missing words?

Q-17

Which Boxes are TRUE with respect to Effect of Kaizen?

F

R

F

R

F

R

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A. Elimination of Waste B. Improves Efficiency C. Improving Processes D. Improving Morale

E. All of the above F. Option B & C Only.

Q-18

Which Boxes are TRUE, Kaizen reduces.

A. Waste in areas such as Inventory B. Worker Motion C. Waiting time

D. All of the above E. Option A& B Only

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Q-19

Which Boxes are TRUE, Kaizen improves

A. Space Utilization B. Production Capacity C. Communication

D. All of the above E. Option A& B Only

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CHAPTER 3 Answers

1. D. SORT

2.A. MUDA

3. B. MURA

4. D. GEMBA

5. C. MURI

6. D. ALL

7. C . YEAR 1986

8. A. SEIRI-

9. C. ADDS

10. D. STANDARDISE

11. D. SUSTAIN

12. F. b&c

13. F. Only a & b

14. A. SMALL

15. BEFORE AND AFTER

16. BEFORE AND AFTER

17. ALL OF THESE

18. ALL OF THESE

19. ALL OF THESE

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CHAPTER 4 : QUALITY CIRCLE & PROBLEM SOLVING

Q-1

Which country started practicing Quality Circle first time in the world?

A. America (USA) B. Germany C. Italy D. Japan

E. China F. Pakistan

Q-2

Who is known as the man “who discovered quality”?

A. Dr. W.A. Shewhart B. Dr. J.M. Juran C. Dr. WE Deming

D. Dr. K. Ishikawa E. Dr. Shigeo Shingo F. Dr. Genichi Taguchi

Q-3

What is contribution of Dr. K. Ishikawa with respect to Quality Circle?

A. He is known as Father of the Quality Circle B. He is head of ISI-Kolkata

C. He donated all his books to PC Mahalanobis D. He has introduced Kaizen to the World.

Q-4

Who donated his personal library including his manuscripts to Indian Statistical Institute

Kolkata?

A. PC Mahalanobis B. Dr. J.M. Juran C. Dr. W.E. Deming D. Dr. W.A. Shewart

Q-5

Quality Planning, Quality Control & Quality Improvement is also known as-

a. Quality Triple b. Quality Tripod c. Quality Triplet

d. Quality Trilogy or Juran’s Trilogy

Q-6

Which famous guru has said following in 1969 in a QC Convention?

“Japanese workers are the best in the world with a superior level of educational standard. Just

following the SOP would make such people sick. Why don’t we take advantage of their

knowledge?”

A. Dr. K Ishikawa B. Dr. JM Juran C. Er. Vindal

D. Dr. Manmohan Singh E. Dr. Shingo F. Prof P.C. Mahalanobis

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Q-7

What is unique about “Nippon Wireless and Telegraph Company” related to quality circles?

A. The first company in Japan to introduce Quality Circles in 1962

B. The first company in USA to introduce Quality Circles in 1965

C. The first company in India to introduce Quality Circle in 1962

Q-8

During a presentation to the Kyoto University in Japan, Dr.____ was asked if he would lend his

name to a new quality prize to be awarded to companies that had won the Deming Prize for the

second time. Dr.__ graciously declined, they name the new prize the Japan Prize. Later he

realized he must have misunderstood the question and regretted the naming outcome.

A. Dr. K. Ishikawa B. Juran C. Deming D. Taguchi

Q-9

What is the Primary Objective of Quality Circle?

A. Keep employees occupied B. Higher profit

C. Self and mutual development of employees D. To solve all and any type of problems

Q-10

In a class seven students got 30, 60, 10, 80, 50, 30, & 20 marks.

10-1. What is the median score of the class?

A. 30 B. 40 C. 40 D. 55 E. 25 F. Cannot be calculated

10-2. What is the mean score of the class?


10-3. What is the mode score of the class?


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Q-11

Which famous Quality Guru has won so many Honors and Awards?

• The Deming Prize for Individuals (November 1952)

• The Grant Medal (May 1972)

• The Medal with the Blue Ribbon (September 1977)

• The Shewart Medal (May 1983)

• The Second Class Order of Sacred Treasures (November 1988)

• Addendum Shoshii (April 1989)

A. Dr. J.M. Juran B. Dr. W.E. Deming C. Dr. Ishikawa D. Taguchi

Q-12

What is name of this Chart/Diagram?

A. Flow Diagram B. BMR Chart C. Stratification D. Radar Chart

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Q-13

What is name of this Chart/Diagram?

A. Line Chart B. Milestone C. Bar Chart D. Radar Chart

Q-14

The “logo” belongs to which organization?

A. QCFI India B. QCI India C. JUSE- Japan D. ASQ – America

Q-15

Who is this famous quality Guru?

A. Deming B. Juran C. Ishikawa D. Raghuram Rajan

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Q-16

On Which Award/Prize Medal you will find the engraved words:

“THE RIGHT QUALITY & UNIFORMITY ARE FOUNDATIONS OF COMMERCE,

PROSPERITY & PEACE”.

A. J.N.Tata B. Yaguchi C. Juran D. Deming

Q-17

What does “Rectangle” represent in a flow diagram?

A. UN STRUCTURED B.SLIP METHOD C. ROUND ROBIN D.NONE OF THE ABOVE

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Q-18

Fill In the Blanks-

What are the three elements of effective problem solving?

Solving chronic problems in an organization requires a logical and structured approach using

data and appropriate tools. Three elements for effective problem solving are-

A

S

S

T

R

U

C

T

U

R

E

Q-19

What is name of this Chart/Diagram we get by following the steps given below?

A. Bar Chart B. Histogram C. Pie Chart D. Bell – Curve

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CHAPTER 4 Answers

1. D. JAPAN

2. C. WE DEMING

3. A. HE IS KNOWN AS FATHER OF

4. A. PC MAHALNOBIS

5. D. QUALITY TRILOGY

6. A. DR. K.ISHIKAWA

7. A. FIRST IN JAPAN

8. A. DR K ISHIKAWA

9. C. SELF AND MUTUAL

10-1. A MEDIAN 30

10-2. B MEAN 40

10-3. C. MODE 30

11. C. DR.K. SIHIKAWA

12. A. FLOW CHART

13. A. LINE CHART

14. C. JUSE JAPAN

15. A. DR. W.E. DEMING

16. D. DR. W.E. DEMING

17. D. NONE OF THE ABOVE

18. DATA AND TOOLS

19. B. HISTOGRAM

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CHAPTER 5 : QUALITY CONCEPTS ,GURU AND TEACHERS

Q-1.

When asked about QC Convention, which famous Guru has said this?

“They make presentations in QC Conventions on what they have achieved, and enlighten each

other, Unless they are able to make presentations in front of an audience, there is a concern about

their leadership. Making a presentation itself will be a big learning opportunity for them. Once

they have made presentations at these conventions, they will become more confident. They will

also stimulate others who are not familiar with QC activities, in a significant way, by dragging

them out.”

A. Dr. Ishikawa B. Dr. Juran C. Dr. Deming D. Dr. Purohit

Q-2

Who was nicknamed as “Bulldozer” by his family?

A. Sir C.V. Raman B. Prof. P.C. Mahalanobis C. Mijota San D. Dr. K. Ishikawa

Q-3

Which Quality Guru Received his PhD in Engineering and his thesis was “Coal Sampling”’?

A. Dr. Deming B. P.C. Mahalanobis C. Dr. J.M. Juran D. Dr. K. Ishikawa

Q-4

Who first thought of Zero Defects?

A. Modi B. Crosby C. Juran D. Pareto

Q-5

Which one is the preventive action technique?

A. Quality control B. Cause effect C. Why-Why analysis

D. Quality planning E. Pareto Analysis

Q-6

The basic objectives of QC are:

I. To harness the creative potential of the employees for problem solving.

II. To achieve all - round excellence through involvement of people.

A- I and II both are TRUE B- I and II both are false C- Only “I” true D- Only “II” True

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Q-7

If we follow the process steps given below, which type of graph/chart we will get?

A. Pie Chart B. Mile stone chart C. Pareto Chart D. Scatter Diagram

A. Pie Chart B. Mile stone chart C. Pareto Chart D. Scatter Diagram

Q-8

WA Shewhart has given basic idea of “Which” Cycle first time to the world?

A. PDCA (Plan-Do-Check-Act) Cycle B. Quality Cycle

C. Lean Cycle D. Life Cycle

Q-9

Where has practical problem solving been successful?

A. Safety Improvements B. Quality Problems C. Lead Time Reductions

D. Delivery Problems E. Production Issues F. Cost Reduction Activities

G. All of The Above

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Q-10

Fill In the Blanks-

What are we defining here?

Definition

________ _________is a structured process of identifying problems, applying simple techniques

and tools to help define and establish the root cause and finally identifying countermeasures

which permanently solve the problem.

Q-11

Pareto chart provides corrective action for high-frequency causes of problems.

A- Always True B- Always False C- Sometimes False

Q-12

Which Initiative was announced by PM Narendra Modi on 15th August 2014 from Red Fort.?

A- MNREGA B- Surgical Strike C- Zero Defect, Zero Effect

D- Ujjawala Yojna (LPG Gas) E- Demonetization

Q-13

Who said as his famous quote?

“Importance of quality control increases with advancement in society and modernization in

manufacturing.”

A. P.C. Mahalanobis B. Dr. Ishikawa C. C.V. Raman D. Juran

Q-14


“If you dislike some food without even trying it, you will never know its taste, nor will it nourish

you. TOC is one such food; if you chew it well, you will find it very delicious and nourishing.”

A. Dr. Ishikawa B. Dr. Juran C. Deming D. Modi

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Q-15


“QC will bring the best out of gods. QC will bring “lies “out of your company.”

A. Dr. Ishikawa B. C.V. Raman C. Deming D. Rana Kapoor

Q-16


“Read newspapers in every nook and cranny without fail.”

A. Dr. Ishikawa B. Padankar Vishnu C. Vivekananda D. Times Of India

Q-17


“Middle managers are the traffic policemen in a company.”

“QC staff should be the service staff. The staff should serve as the service staff 70% and as the

general staff 30%.”

“Be the one who doesn’t have to be at a company but be the one indispensable for the

company.”

A. Dr. Ishikawa B. Raghuram Rajan C. Deming D. Juran

Q-18


“Service - With no service, no product sell well.”

A. Dr. Ishikawa B. Deming C. McDonald D. Dr. Juran

Q-19

Identify famous Quality Guru?

“In 1938, who organized, All Indian Statistical Conference on statistics in India?”

A. PC Mahalanobis B. Deming C. Maruti Group D. Hero 2 Wheelers

35

Q-20


“Gurudev Rabindranath Tagore has gifted manuscript of his book” Basanta” to this couple?”

A. P.C.Mahalanobis B. C.V. Raman C. Netajee S.C. Bose D. Mamta Banerjee

Q-21


“His statistical data were used while designing Hirakund hydroelectric project.”

A. Shashi Kant Das B. E. Shreedharan C.P.C.Mahalanobis D. M. Vishveshwaraiya

Q-22


He received his schooling at the Brahmo Boys School in Calcutta, graduating in 1908. He then

enrolled at the Presidency College, Calcutta, where his teachers included Jagdish Chandra Bose

and Prafulla Chandra Ray, Meghnad Saha and Subhash Chandra Bose were juniors at the

college. He graduated with a Bachelor of Science degree with honors in physics in 1912.

A. Jyoti Basu B. Pranab Mukharji C. P.C. Mahalanobis D. C.V. Raman

Q-23

Which famous organization was established on the 1st May, 1946 by the Japanese Government?

The _________ was established on the 1st of May, 1946. It became a public organization under

the Science and Technology Agency (Currently known as The Ministry of Education, Sports,

Culture, Science and Technology) of the Japanese Government in 1962. In 2012, all public

organizations were placed under the Cabinet Office due to new Government Policy. By

establishing fundamental policies to contribute to industries by advancing and developing

Management Sciences and Technologies, such as TQM, has, since its foundation, been active in

promoting activities regarding research and development, conferences and symposia, education

and training, international cooperation, QC Circle dissemination, PR and publicity.

A. JUSE B. QCFI C. QCI D. Niti -Aayog

36

Q-24

Which famous Guru has used Red Bead Experiment?

The Red Bead Experiment uses statistical theory to show that even though a “willing worker”

wants to do a good job, their success is directly tied to and limited by the nature of the system

they are working within. Real and sustainable improvement on the part of the willing worker is

achieved only when management is able to improve the system.

A. Dr. Ishikawa B. Juran C. Deming D. Shewart

Q-25

What is ___________ Experiment?

Dr. Deming used the _____________ experiment to clearly and dramatically illustrate several

points about poor management practices. This includes the fallacy of rating people and ranking

them in order of performance for next year, based on previous performance.

The ________________ Experiment uses statistical theory to show that even though a “willing

worker” wants to do a good job, their success is directly tied to and limited by the nature of the

system they are working within. Real and sustainable improvement on the part of the willing

worker is achieved only when management is able to improve the system.

Q-26

Which famous Guru has DEVISED The Funnel Experiment used Red Bead Experiment?

In the experiment, a marble is dropped through a funnel onto a sheet of paper, which contains a

target. The objective of the process is to get the marble to come to a stop as close to the target as

possible. The experiment uses several methods to attempt to manipulate the funnel’s location to

achieve the objective.

A. Dr. Ishikawa B. Juran C. Deming

D. Pareto E. Taguchi

Q-27


“The best timing for your marriage is when you are busy.”

A. Dr. Ishikawa B. Juran C. Deming D. Pareto

37

Q-28


“Have three children and send one abroad.”


Q-29


“If you look at data, assume that they are false.”


Q-30


“QC starts and ends with education.”

A. Dr. Ishikawa B. Pareto C. Juran D. Deming

Q-31


“95% of problems of a company can be solved by simple statistical methods. Pareto chart and

cause effect diagram can solve majority of issues.”


Q-32

Who is this famous quality guru?

• Kanban

• The Seven wastes ( Muda )

A. Taichi Ohno B. Pareto C. Dr. Kanban D. Dr. Ishikawa

38

Q- 33

Which Famous Quality Guru asked JUSE to start Quality Month and QC Convention?

A. Dr. Ishikawa B. Dr. Taguchi C. Taichi Ohno D. Pareto

Q-34

What are we showing here?

A. Group Problem Solving B. Stratification C. Data Analysis D. Fish Bone

39

Q-35

What are we showing here?

T

A. Data Table B. Check Sheet C. Parito Chart D. Staratification

Q-36

Where and When was the first International QC Convention was organized ?

A. ICQCC ,1978,Tokyo B. ICQCC,1978,Kyoto

C. ICQCC,1979,Manila D. ICQCC,1982,New Delhi

40

Q-37

“Unlocking Your Creative Power: How to Use Your Imagination to Brighten Life, to Get

Ahead”

The author of the book has given a concept to Quality Circle. What was the concept?

A. Pareto B. Brain Storming C. Foreseeing Resistance D. Kaizen

Q-38

He along with William Playfair is regarded as the originator of modern graphics method. Who is

He ?

A. Dr. Ishikawa B. Phil Crosby

C. Dr. Deming D. Lambert

41

Q-39

When you have too many factors on a fish-bone chart, then

A. Take top ten

B. Take top five

C. Inquire to find which factors are suspected to be significant

D. Conduct design of experiments

Q-40

In the year 1981 where & which location was the “Quality Circle” launched first time in India?

A. BHEL RAMCHANDRAPURA B. JCB C. RASHTRAPATI BHAWAN D.HINDALCO

Q-41

This is a group creativity technique by which efforts are made to find a conclusion for a

specific problem by gathering a list of ideas spontaneously contributed by its members.

What (Which Technique) are we talking about?

A. Kaizen B. Pareto Analysis C. Group Discussion D. Brain Storming

https://en.wikipedia.org/wiki/Creativity_technique

42

Q-42

Who is THIS FAMOUS Guru participating in Nomunication?

A. DR K SHIKAWA B. DR NAKANO C. DR WE DEMING D. YAMAGUCHI SAN

Q-43

This is “Pareto Chart” of personality of a famous Quality Guru well known for cause and effect

diagram. Who is he?

A. Dr. Ishikawa B. Pareto C. Dr. Juran D. P.C.MAHALANOBIS E. Dr. Deming

Q-44

This is “Ishikawa Diagram” drwan by a famous Quality Guru. Who is he?

A. Dr. Ishikawa B. Pareto C. Dr. Juran D. Dr. Deming

43

Q-45

What is the name of “ The Indian Journal of Statistics”?

A. Sankhya B. Sahayata C. Statistica D. Samasya

Q-46

Fill in the Blank?

The _________________ distance is a measure of the distance between a point P and a

distribution D, introduced by _____________ in 1936. It is a multi-dimensional generalization of

the idea of measuring how many standard deviations away P is from the mean of D.

A. Raman Distance B. NASA Distance C. P C Mahalanobis Distance D. Taichi Distance

Q-47

Who has done the sampling and study done for Jute Production?

A major source of revenue in India during the 1930s was obtained from its jute crop, accounting

for roughly one quarter of total exports. The majority of India’s jute was groe=wn in Bengal

region and an important practical question was how to collect data to make accurate forecast of

the crop.

A. C.V. Raman B. Dr. Manmohan Singh C. P.C. Mahalanobis D. Dr. Ishikawa

44

Q-48

This mark is related with JUSE, What is the name of this Mark?

A. QC Mark B. Circle Mark C. Q – Mark D. Zero Defect Mark

Q-49

This organization webpage as following message? Identify the Organization?

A. JUSE B. JURAN INSTITUTE C. ISI – KOLKATA D. ASQ

Q-50

Fill in the blanks? This Institute is named after a famous Quality Guru.

A. JUSE B. JURAN C. GEMBA

Q-51

We all know PDCA , What is PDSA?

A. PLAN DO CHECK ACT B. PLAN DO STUDY ACT

C. PLAN DO SOLVE ACT D. PLAN DO STANDARD ACT

45

Q-52

Identify the LOGO of Which famous Society related to Quality?

A. ASQ B. JUSE C. ISHIKAWA D. QCFI (QUALITY CIRCLE )

Q-53

Find the missing word in the Blank(RED Box)?

A. Profound B. Critical C. Quality D. Continuous Knowledge

46

Q-54

He was mentor to Dr Deming , the concept of PDCA was first introduced to Dr. Deming by his

mentor. Who was mentor to Dr. W.E.Deming?

A. JURAN B. ISHIKAWA C. SHEWHART D. TAICHI OHNO

Q-55

Which famous organization was established on the 1st May ,1946 by the Japanese Government?

A. JUSE B. QCFI C. KAIZEN INSTITUTE

Q-56

What is nomunication? Nonu+Communication

Q-57

Fill in the blanks

Which country has a strong saying related to effectiveness of Quality Circle?

“It is better for one hundred people to take one step than for one person to take a hundred.”

A. JAPAN B. KOREA C. INDIA D.BHUTAN

47

Q-58

Florence Nightingale, was a celebrated English social reformer and statistician,. She has

developed ______________ technique related to nursing field?

Q-59

This chart is typically used to show shifts in the organization’s strengths and weaknesses and to

perform a reality check against an ideal state or vision. Charts is known as_____________ .

Q-60

“ ______________means the ability to achieve more with fewer resources by eliminating

waste.”

_______________ is about speed and getting it right the first time.

_______________ is about eliminating waste.

_______________ is about uninterrupted flow of work.”

Less time, inventory, space, people and money.

What are we defining/explaining here?

48

Q-61

What are we defining here?

• A __________ is a short term fix an may be required as soon as the problem is found.

Remember to remove it when a permanent counter measure is implemented.

• Do not allow _______ to be left to become permanent counter measures.

49

CHAPTER 5 Answers

1. A. DR K ISHIKAWA

2. D. DR K ISHIKAWA

3. D. DR K SIHIKAWA

4. B PHILIP CROSBY

5. D. QUALITY PLANNING

6. A I AND ii BOTH ARE TRUE

7. C. PARETO

8. A. PDCA (PLAN DO CHECK ACT)

9. G. ALL OF THESE

10. PROBLEM SOLVING

11. B. ALWAYS FALSE, PARETO NEVER GIVES ACTION

12. C. ZERO EFFECT ZER DEFECT OR ZED

13. A. PC MAHALANOBIS






19 A. P.C.MAHALANOBIS

20 A. P.C.MAHALANOBIS

21 C. P.C.MAHALANOBIS

22. C. P.C.MAHALANOBIS

23. A. JUSE

24. C. DR. W.E.DEMING

50

25. A. RED BEAD EX[ERIMENT

26. C. DR WE DEMING

27.A. DR. K. ISHIKAWA

28 A. DR. K. ISHIKAWA




32 A. TAICHI OHNO


34. B. STRATIFICATION

35.B. CHECK SHEET

36.A TOKYO 1978

37. B. BRAIN STORMING

38. D. LAMBART

39. C. INQUIRE TO FIND

40.A. BHEL RAMCHANDRAPURA HYDERABAD

41.D. BRAIN STORMING

42. A. DR. K. ISHIKAWA






48 C. Q MARK

49 A. JUSE

51

50. B. JURAN

51. B. STUDY ( PLAN DO STUDY ACT)

52 A. ASQ

53. A. PROFOUND

54. C. SHEWHART

55. A. JUSE

56. A. COMMUNICATION OVER DRINK

57. A. JAPAN

58 PICTORIAL

59 RADAR

60 LEAN

61 CONTAINMENT

52

CHAPTER – 6 : MIXED BAGS

Q-1

During Problem Identification Stage, which type of brain storming will be more useful?

A. Slip method B. Un-structured method

C. Round Robin method D. Reverse brain storming

Q-2

Who defined Quality as Fitness for use?

A. Dr. Juran B. Dr. K. Ishikawa C. Dr. Deming D. P.C. Mahalanobis

E. Dr. Shingo F. Malcom Baldrige G. Florence G H. Charles Darwin

Q-3

Who said “When Japan can.. Why not we?

A. Dr. Juran B. Dr. K.Ishikawa C. Dr. Deming D. P.C.Mahalanobis

E. Dr. Shingo F. Malcom Baldrige G. Florence G H. Charles Darwin

Q-4

Who advocated that all managers need to have what he called a system of profound knowledge,

consisting of four parts:

• Appreciation of a system

• Knowledge of variation

• Theory of knowledge

• Knowledge of psychology

A. Dr. Juran B. Dr. K.Ishikawa C. Dr. Deming D. P.C.Mahalanobis

Q-5

Who has quoted that “statistical thinking will one day be as necessary for effective citizenship as

the ability to read and write”?

A. HG WELLS B. Dr. K.Ishikawa C. Dr. Deming D. P.C.Mahalanobis

53

Q-6

Idea association/Brain Storming is an important behavior to generate diverse ideas. In this one

person links and generates related ideas in conjunction with other persons by idea___________

______________

A. HITCH HIKING B. GROUP FORMING C. ANALYSING D. PROBLEM SOLVING

Q-7

Who, Which Guru?

In 1979, turned his operating philosophy into the groundbreaking book “Quality Is Free”.

Best known in relations to the concepts of Do It Right First Time and Zero Defects.

A. Dr. Juran B. Dr. K.Ishikawa C. Dr. Deming D. PHILIP CROSBY

Q-8

QFD (Quality Function Deployment) is a method for-

A. Controlling quality in production B. Controlling quality in restaurants

C. Finding out what customer wants D. Translating customer needs to product specs

Q-9

Precision in production means-

A. Workers are well-trained B. Hi-tech equipment is used

C. Instruments are kept clean D. Parts produced have little or no variation

E. Shop uses control charts

Q-10

When the process follows six sigma, What can be the reason?

A. Lesser defects are made B. Teams are effective C. problem solving improved

54

D. All of the above E. None of the above

Q-11

What will you do?

When a process fails to satisfy a customer.

A. It is quite often the customer’s fault.

B. It is considered a defect

C. It is time to reengineer the process.

D. It is usually half the customer’s fault and half the company’s fault.

Q-12

Continuous improvement is a philosophy that:

A. Uses problem-solving techniques within work teams.

B. Ensures there are plenty of quality inspectors to find areas for improvement.

C. Waits until a big problem occurs, then systematically solves it.

D. Encourages the hiring of statistical process control specialists to reduce the need for current

employees to learn statistical methods.

Q-13

Which one of the following statements is TRUE?

A. No two products are exactly alike because the processes that produce them contain many

sources of variation, even if the process is a machine.

B. With due diligence, variation in a process can be completely eliminated.

C. SPC and TQM are two competing techniques for quality control.

D. Common causes of variation are those factors that can be identified as commonly occurring at a

particular process.

55

Q-14

Fill in the blanks-

Which Concept, Are we talking about?

If pilot always lands within half the landing strip width, we can say that the pilot has ______

________ capacity.

Hint-3.4 PPM

A. SIX SIGMA B.PROBLEM SOLVING C. NO CAPACITY

Q-15

Which Concept are we talking about?

Doing more with less inventory, fewer workers, less space.

A. SIX SIGMA B. LEAN C.TAGUCHI

Q-16

What is this formula about?

A. STANDARD DEVIATION B. STANDARD ERROR C. COEFFICIENT D. DOE

56

Q-17

Who is this? Name him? ( He has given concept of Hidden Plant & Quality Concepts)

A. Dr. Armand Feigenbaum B. Dr. K. Ishikawa

C. Dr. H.G. Khurrana D. Dr. W.E. Deming

Q-18

Who is this? Name him?

A. Shewhart B. Armand Feigenbaum

C. W.E. Deming D. Dr. P.C. Mahalanobis

57

Q-19 Who is he?

A. Tsuda San B. Masaki Imai C. Yamaguchi San D. Head Of ISI Kolkata

Q-20.

This picture is known as House of_________________.

Q-21

A Stable Process has --------------------

A. No defects in output B. 3 ppm output

C. Good control on vendors D. Motivated workers

E. No variation with time in Output

Q-22

Fishbone diagrams are drawn

A. To find customer needs B. To find the cost of quality

C. To brainstorm causes of an effect D. To screen workers’ suggestions

58

Q-23

Process Flow Charts help explain

A. Process steps and their relationship B. Cost of quality C. A clause in ISO 9000

D. Customer complaints E. Assignable causes

Q-24

Vision states

A. Where the workers want to go after work B. Whether we should use SPC

C. Whether we should use inspection D. Where the company wants to be in the long run

E. That customers are the boss

Q-25

Choose the best option-

Systematic problem solving requires

A. Motivating the employees B. Defining the problem to be solved

C. Drawing control charts D. Keeping management informed

E. Keeping tab on the environmental impact

59

CHAPTER 6 Answers

1.C. ROUND ROBIN METHOD

2.A JURAN

3.C. DR WE DEMING

4.C. DR WE DEMING

5.A HG WELLS

6. A. HITCH HIKING

7. D. PHILIP B CROSBY

8. D TRANSLATING CUSTOMER NEEDS

9. D. PARTS PRODUCED

10. D. ALL OF THE ABOVE

11.C. IT IS TIME TO RE ENGINEER

12.A. USES PROBLEM

13.A. NO TWO PRODUCTS

14. A. SIX SIGMA

15.B. LEAN

16. A. STANDARD DEVIATION

17. A. ARNOLD FEIGENBAUM

18. A. SHEWHART

19. B. MASAKI IMAI

20. B. QUALITY

21. E. NO VARIATION

22. C TO BRAIN STORM

23. A. PROCESS STEPS

24. D. WHERE

25. B. DEFINING THE PROBLEM

60

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CHAPTER -1 : KAIZEN -Let us do Small improvements....CHAPTER -1 : KAIZEN -Let us do Small improvements. Q-1 “Kaizen“ is word from which language ? A. English B. American C. Japanese