ManagersandManagement

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Chapter 1 & 2

Learning Outcomes• Tell who managers are and where they work.• Define management.• Describe what managers do.• Explain why it’s important to study management.• Describe the factors that are reshaping and

redefining management.

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1.1Tell who managersare and where theywork.

Who Are Managers?Where Do They Work?Organization

A deliberate arrangement of people brought together to accomplish a specific purpose

Common Characteristics of Organizations• Goals• People • Structure

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How Are Managers Different from Nonmanagerial Employees?Nonmanagerial Employees

• Work directly on tasks• Not responsible for overseeing others’ work

Managers The term ‘manager’ refers to someone who is responsible for carrying out the four main activities of management in relationships over a specific time. • Direct and oversee the activities of others• May have work duties not related to overseeing others

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What Titles Do Managers Have?Top Managers

• Make decisions about the direction of an organization• responsible for the overall management of an organization • They are called executives. They establish operating policies and guide the organization’s

interaction with its environment.

Middle Managers • Manage other managers • direct the activities of lower level managers and sometimes those of operating employees • direct activities which implement their organization policies and balance organizational

demands on managers with the capacities of their employer

First-line Managers • Direct nonmanagerial employees• responsible for the work of non-management employees, but do not supervise other

managers and are also directly responsible for the production of goods or services

Team Leaders • Manage activities of a work team

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Scope and Responsibilities of Managers

General Manager• responsible for managing several different divisions or departments • makes decisions across the different functions and ensures that staff

rewards are tied to the performance of entire unitsFunctional Manager• in charge of one major function, for instance a department in an

organization• can also be considered someone who manages a work unit that is grouped

based on specific functions

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1.2Define management.

What Is Management?

The process of getting things done effectively and efficiently, with and through people.

Effectiveness: Doing the right thingsEfficiency: Doing things right

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Is the Manager’s Job Universal?

1. Level in the Organization2. Size of the Organization3. Profit vs. Not-for-profit4. National Borders

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Is the Manager’s Job Universal?

1. Level in the Organization

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Is the Manager’s Job Universal?2. Size of the Organization

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1.3Describe what managers do.

What Do Managers Do?

3. Ways to Look at What Managers Do

1. Four Functions Approach2. Management Roles Approach3. Skills and Competencies

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Four Functions Approach

•Planning•Organizing•Leading•Controlling

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Management Roles Approach

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Which Approach Takes the Prize?

Functions ☑

Roles ☐

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What Skills Do Managers Need?Conceptual Skills

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Interpersonal Skills

Technical Skills Political Skills

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1.4Explain why it’s important to study management.

Why Study Management?

We all have a vested interest in improving how organizations are managed.

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Why Study Management? (cont.)

Most people will either manage or be managed

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1.5Describe the factors that are reshaping and redefining management.

Welcome to the New World of Management!

Changing Workplaces + Changing Workforce

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Why Are Customers Important?

Consistent, high-quality customer service is essential to survival

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Why Is Innovation Important?

“Nothing is more risky than not innovating.”

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Importance of Social Media

Connecting with customers&

Managing human resources

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Importance of Sustainability

Integrating economic, environmental, and social opportunities into business strategies

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Managers Matter!

Employee productivity, loyalty, and engagement hinge on employee\manager relationship

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