Chapter #1Chapter #1

Intro to T and DIntro to T and D

CompetitivenessCompetitiveness

Strategic training helps gain Strategic training helps gain market share.market share.

Attract the right eesAttract the right ees Prepares for changePrepares for change

Globalization, diversityGlobalization, diversity New techNew tech Legal changes, complianceLegal changes, compliance

What’s the difference between What’s the difference between training and development?training and development?

Training…specific set of skillsTraining…specific set of skills Development ..increases Development ..increases

intellectual capital.intellectual capital.

BOTH ARE PLANNED BOTH ARE PLANNED EFFORTSEFFORTS

HRM relationship to T and D HRM relationship to T and D

T and D relates all HR practicesT and D relates all HR practices Policies and changes to ees.Policies and changes to ees. Goal is for ee to master KSA’sGoal is for ee to master KSA’s

Knowledge, Skills and Abilities or Knowledge, Skills and Abilities or the Intellectual Capitalthe Intellectual Capital

Needed for the job and apply them Needed for the job and apply them to their daily activitiesto their daily activities

calledcalled TRANSFERTRANSFER

High Level trainingHigh Level training Ensures effectiveness as Ensures effectiveness as

compared to competitioncompared to competition Continuous learningContinuous learning

Sharing of knowledgeSharing of knowledge

How to design a program (#6)How to design a program (#6)

#1 Needs Analysis#1 Needs Analysis OrganizationOrganization PersonPerson TaskTask

#2 Are ees ready and able to #2 Are ees ready and able to learn?learn? Do they have basic skills?Do they have basic skills? Motivation?Motivation?

#3 Create a Learning #3 Create a Learning EnvironmentEnvironment Objectives and outcomesObjectives and outcomes MaterialsMaterials DeliveryDelivery PracticePractice

Ensure transferEnsure transfer Self managementSelf management Management supportManagement support Peer supportPeer support

#5 Evaluation Plan#5 Evaluation Plan Measure outcomesMeasure outcomes Cost Benefit Analysis Cost Benefit Analysis

#6 Select and deliver training#6 Select and deliver training E-learningE-learning TraditionalTraditional

#7 Monitor and follow up#7 Monitor and follow up Improve where neededImprove where needed

Forces changing T and DForces changing T and D

GlobalizationGlobalization Need for leadershipNeed for leadership

Especially global leadership skillsEspecially global leadership skills Need for more knowledge workersNeed for more knowledge workers Need to attract talentNeed to attract talent

Expanding job marketExpanding job market 20 million new jobs20 million new jobs Retiring baby boomersRetiring baby boomers Demand for cognitive and interpersonal skillsDemand for cognitive and interpersonal skills (38% of job applicants lack necessary (38% of job applicants lack necessary

reading, writing and math skills) AMA Survey reading, writing and math skills) AMA Survey

Much greater emphasis on Much greater emphasis on quality today!!!quality today!!!

Ed Deming TQMEd Deming TQM Malcolm Baldridge AwardMalcolm Baldridge Award

Page #15Page #15 ISO 9000:2000 Quality ISO 9000:2000 Quality

StandardsStandards ISBN #ISBN # Six SigmaSix Sigma

Challenge of changing Challenge of changing workforce demographicsworkforce demographics WF will increase by 23 mil by 08WF will increase by 23 mil by 08 Increase in average ageIncrease in average age

40 avg age 200540 avg age 2005 1/5 over 65 by 20301/5 over 65 by 2030

By 2006By 2006 72% white72% white 11% black11% black 12% hispanic12% hispanic 5% asian5% asian 50% women by 200350% women by 2003

Why should diversity by Why should diversity by managed? managed? LawsuitsLawsuits Use of their resourcesUse of their resources MarketingMarketing CreativityCreativity Problem solvingProblem solving System flexibilitySystem flexibility

Facts and Figures #23Facts and Figures #23

70% ers provide formal training70% ers provide formal training Most ees will be trained for 30 Most ees will be trained for 30

hrshrs Most T and D given to mngt, Most T and D given to mngt,

staff and tech personnelstaff and tech personnel Transportation and Transportation and

communications and public communications and public utilities train the most $610,000 utilities train the most $610,000 yrlyyrly

More facts and figuresMore facts and figures

US 59 BillionUS 59 Billion `1-2% PAYROLL`1-2% PAYROLL Europe spends 3.2%Europe spends 3.2% Japan spends 1.2 %Japan spends 1.2 %

Look on #27 ASTD Benchmark Look on #27 ASTD Benchmark tabletable

What does it take to be a What does it take to be a great trainer?great trainer? Analysis and assessmentAnalysis and assessment Research skillResearch skill Evaluation skillEvaluation skill Industry knowledgeIndustry knowledge Computer skillComputer skill Adult learning knowledgeAdult learning knowledge Facilitation skillFacilitation skill Cost benefit analysisCost benefit analysis

The end of The end of chapter # 1chapter # 1