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7/31/2019 Chapter 05 - Nonverbal
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5: Interpersonal
Nonverbal
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The words we
use
Bodily actions
and vocalqualities thattypically
accompany averbal message
Verbal
Communication
Nonverbal
Communication
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Characteristics of
Nonverbal Communication Intentional or unintentional
Ambiguous
Primary
Continuous
Multichanneled
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Functions ofNonverbalCommunication
To provide information
To regulate interaction
To express or hide emotion and affect
To present an image
To express power and control
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Regulate Interaction
Facial expressions or gestures thatare used to control or regulate theflow of a conversation
M
icrosoftPhoto
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Express Emotion or Affect
Facial
expressions andgestures thataugment theverbal expression
of feelings
MicrosoftPhoto
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Types of Nonverbal
Communication Kinesics
Paralanguage Vocal interferences
Spatial Usage
Self-presentationcues
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Kinesics Eye Contact
Facial expressions Emoticons
Gesture
Posture
Touch
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Touch
Touching andbeing touched are
essential to ahealthy life
Touch can
communicatepower, empathy,understanding
MicrosoftPhoto
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Paralanguage
Pitch
Volume
Rate
Quality
Intonation
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Vocal Interferences
Extraneous sounds orwords that interrupt fluent
speech uh, um you know, like
Place markers
Filler
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Spatial Usage Proxemics
Intimate distance
Personal distance Social distance
Public Distance
Territory
Artifacts
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Personal Space at Work Your office
Your desk A table in the
cafeteria that you
sit at regularly
M
icrosoftPhoto
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Color Influences
CommunicationYellow cheers
and
elevates moods
Red excitesand
stimulates
Blue comfortsand
soothes
In somecultures
black suggestsmourning
In somecultures
white suggestspurity
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Self-Presentation Cues Physical Appearance
Endomorph
Mesomorph Ectomorph
Time (Chronemics)
Monochronic
Polychronic
Olfactory Communication
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Self-Presentation
What message do
you wish to sendwith your choiceof clothing andpersonal
grooming?Micro
softPhoto
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Time How do we
manage and reactto others
management oftime
duration
activity
punctuality
MicrosoftPhoto
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Cultural and Gender
Variations Kinesics
Haptics Paralanguage
Proxemics and Territory
Olfactory Communication
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Nonverbal SignalsVary from culture to culture
MicrosoftPhoto
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What does this symbol
mean to you? In the United States it is a
symbol for good job
In Germany the numberone
In Japan the number five
In Ghana an insult In Malaysia the thumb is
used to point rather than afinger
-Atlantic Committee for the Olympic Games
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Improving Nonverbal
Communication SkillsWhen sending messages
Be conscious of nonverbal behavior Be purposeful in use of nonverbals
Make sure nonverbals are not distracting
Match verbal and nonverbal communication
Adapt to the situation
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Improving Nonverbal
Communication SkillsWhen receiving messages
Dont automatically assume Consider gender, culture and individual
differences
Pay attention to all aspects of nonverbal
communication
Use perception checking