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Changing the Boundaries of Collaboration: UCaaS An in-depth look at enterprise collaboration in the cloud
UCaaS: Unified Communications as a Service ➔ Why now? ➔ What it is ➔ The value
Ian GallagherGeneral Manager, Collaboration, Cisco Canada
Why Collaboration in the Cloud?
66%93%
$26.5B
of employees believe that they don’t need to be in the office to be productive and efficient. Source: Cisco.
of workers use more than one communications method to connect with colleagues each day. Source: Forrester Research.
North American businesses are collectively losing more than $26.5 billion in revenue each year from the time taken to recover from IT downtime. Source: Ever Wonder How Much RevenueYour Business is Losing in Downtime?, Coleman Parkes Research, 2010.
Defi ning UCaaS CapabilitiesEnterprise collaboration in the cloud
Branch offi ce
HQ
Remote Workers(home offi ce)
Mobile Workers(on the move)
Voice & Video
Voice Mail & Integrated Messaging
Instant Messaging & Presence
Mobile Services
Meetings
Customer Collaboration
UCaaS – Service Options
Consistent Architectural & Operational Discipline Across Cloud Models
PSTN
PUBLIC CLOUD
3G/4GMOBILITYNETWORK
Hosted Private Network
UC AppsVMWare
UC AppsServer
UC AppsESXi
HSC AppsVMWare
HSC AppsServer
HSC AppsESXi
Pure Hosted
Customer 2Customer 1
Hybrid
UC on UCS UC on UCS UC on UCS
Customer 4Customer 3
On PremisesALLSTREAM MANAGED UC
Customer 5 Customer 6 Large Enterprise
UC on UCS HSC Management
PRIVATE CLOUD
UCaaS – Service OptionsFlexible Deployment Models
Cisco Collaboration Experience in the Cloud
Traditional CPE Customer Choice onApplications and Management
(On-Prem. or Cloud)
HCS in the Cloud
On Premise Hybrid
Benefits of Collaborating in the Cloud
Financial Drivers ➔ Opex vs. capex➔ Consolidate and centralize IT➔ Mitigate technology obsolescence risk➔ Reduce real estate and energy costs
Globalization ➔ Global acceleration➔ Worldwide collaboration➔ Standard Services for all employees➔ Optimize business process
Flexibility and Agility➔ Scale and up down with business needs➔ Faster deployment and accessibility➔ Business continuity
Strategic Advantage ➔ Acceleration of business strategy
Changing the Boundaries of Collaboration: Evolving Towards UCaaS Leveraging the Power of Converged IP Networking
Dax Nair Director of Marketing, Unified Communications, Allstream
The Roadmap to UCaaSHow to get there
1 Assess
2 Connect
3 Secure
4 Manage
1. Assess: UCaaS Readiness
Business Goals
User Group Needs
UCC End Points
UCC Technologies
DeploymentModels
Security
Network Infrastructure
IncreaseProductivity
RoadWarriors
Tablets
CollaborationApps
OnPremises
SessionBorder Control
WAN
Drive Innovationand Growth
CampusNomad
Laptops
Managed
SIPGateways
InternetAccess
ControlCosts
Offi ceWorker
Desktops
Cloud
Firewalls
SIPTrunking
Improve CustomerSatisfaction
Teleworker
Smartphones
IM Presence Conferencing Messaging Telephony VoIP TDM
VPN IPS
LAN ApplicationOptimization
➔
➔
➔
➔
➔
➔
➔
IP VPNNetwork
Soft Switch
ConsolidatedLD and Local
PSTN
PSTN
PSTN
PSTN
PSTNPSTN
PSTN
PSTN ROI
Yesterday➔ Multiple networks➔ Fixed costs➔ High maintenance
Today➔ Converged Network➔ Consolidated PBXs➔ Agile & fl exible
2. Connect: Leverage SIP Trunking
Collaboration With Less Boundaries
The value of UC with SIP
Productive collaboration anytime, anywhere
Seamless across multi-vendor devices and networks
Capture and integrate social media communications
Mission critical real-time performance
Persistent context relevant to every task and situation
Accelerating business processes and applications
The Benefits of Leveraging MPLS & SIP Trunking With UCC
Reduce PSTN access costs
REDUCED COST
Greatly improved network management
efficiency due to converged environment
IMPROVED PRODUCTIVITY
Increase or reduce available
bandwidth to meet changing needs
environment
INCREASED BUSINESS
FLEXIBILITY
Realize a faster return on your
IP-PBX and UCC infrastructure investment
environment
ACCELERATED ROI
IT needs to support user choice and experience while maintaining security
PC & MAC Smart Phones Androids & Tablets
3. Secure: Post PC era, end point proliferation
Managing Company Assets Securely
Personal Devices➔ Untouched by enterprise ➔ Justifies shared expenses➔ Reduce likelihood of
privacy violation Applications/Data➔ Personal contacts ➔ Social media➔ Pictures➔ Videos
Data lockdown
➔ Data encryption ➔ Password/authentication➔ Remote lock/wipe Access➔ Email, calendar,
attachments and PIM➔ Intranets
Personal Data Protected Enterprise Data
Secure Segregation
PERSONAL DATA
BUSINESS DATA
➔ Rapidly evolving collaboration and unified communications➔ Proliferation of personal smart mobile devices➔ Employee satisfaction and productivity – new generation ➔ Apple and Android apps➔ Need for mobile data plan cost containment ➔ Redundancy and resiliency
SocialVirtual MobileVisual
4. Manage
Next steps: How ready are you?
1. Is a Cloud UC strategy right for you?2. Have you defined your metrics for success?3. What’s your timeframe for deployment?4. Do you have the resources to move forward? 5. Are you ready to sit down and talk?
To learn more, please call 1-855-299-7050 or email [email protected]
Thank You
Changing the Boundaries of Collaboration: UCaaS An in-depth look at enterprise collaboration in the cloud