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Currently around 30% of adults with
learning disabilities live in residential
care1. There is a great deal being done
(in both policy and practice) to bring
down this figure and to offer people
more ‘personalised’ support with
choice and control in how and where
they live.
People with learning disabilities
often want to stay where they are,
one of several reasons why many
registered care homes are changing
to supported living services.
In partnership with service users,
their families and commissioners,
Outlook Care has successfully
transformed seven of its services to
Supported Living within the last year.
Two of our residential services in
Romford have recently moved to
Supported Living.
Tenants’ views
Two months on since Park End Road
and Widecombe Close changed
from residential care to supported
living, and already we are seeing a
significant change to people’s lives!
The people who live at Widecombe
Close celebrated the change with a
party and invited their friends and
relatives.
At Park End Road some of the tenants
went out for a meal, and some had
their own private celebrations with
their families.
How things have changed
Robert2 is making full use of his 1-1
support time to go on lots of train and
bus journeys as he loves doing them!
Tim has booked a holiday with Jolly
Holidays (www.jollydaysholidays.co.uk)
a specialist company that supports
people with learning disabilities on
holiday. Tim invited the person from
the holiday company to his home
where he asked lots of questions
about how it all works!
Jane loves having 1-1 time with her
support workers. She prefers the new
way of working rather than sharing
staff. Jane identified she didn’t want
to go on holiday with the staff at the
service and is saving her allocation
of hours for the week she is away to
arrange some activities when she
comes home. Jane said she loves
having more money in her pocket, and
bought some lovely new clothes for
her holiday.
Residential care to supported living: the facts
changing lives
www.outlookcare.org.uk
Making the move from residential care to supported living
supported living
1 According to NDTi Insights—Feeling Settled2 All names have been changed to protect identity
Darren much prefers the 1-1 support
workers because they support him
to think about new things he can try.
He is going to contact the Salvation
Army because he wants to learn how
to play the trombone.
Darren is looking at gardening and
employment opportunities too! Julie
has a very busy life enjoying the 1-1
time with staff to do all her favourite
things. She loves going swimming,
and because she goes regularly now
with her 1-1 support she is getting
really good! Tenants’ love their
independence at Widecombe Close
John is using his 1-1 support time to
develop his independence in travel
training. The individual time with staff
allows John to learn how to achieve
his goals, but also to have staff
regularly teach him how to keep safe!
Emily loves having more money
to spend since the changes. Emily
invited the Mayor of Havering to tea
to show him how her life has changed
because of the new personalised
system.
The Mayor was very impressed
to learn how people’s lives can
change so positively when a more
personalised service is offered.
Emily also likes choosing the staff
for her 1-1 time who she has a lot in
common with.
Hannah loves having more money in
her pocket too. Hannah is learning
skills to keep herself safe at home,
so in the future she could stay at
home without staff for short periods
in the day.
Steve said he is using his 1-1 hours
doing what he loves best of all –
travelling on buses. He has found
a member of staff who shares his
enthusiasm for buses and travel so he
requests her to support him with this
activity. Steve has also increased his
sessions at the Age Concern social
club where he is learning to play
scrabble.
Having Fun in the Street The tenants
at both services linked up to have a
street party to celebrate the jubilee
and a great time was had by all!
Assistive technology
The Care manager and Havering
Telecare Solutions are working in
partnership with the staff at Park End
and Widecombe to assess the most
suitable telecare equipment.
It is a very exciting time as we explore
the latest in modern technology
that enables people to be more
independent and kept safe. Once we
have all the equipment installed the
tenants’ would like to invite their
families to come and see how it all
works. Havering Telecare project
members said they can be available
on the day to answer any questions
about how equipment works.
www.outlookcare.org.uk
Positive change for a brighter future
Support workers at the services said it took a couple of weeks to get used to the allocation of 1-1 and shared hours, but now they are in full swing and really see the benefits of the new personalised approach.
Monthly review meetings with tenants are a very useful way to keep up to date with what people want to do with their support. The staff are looking forward to some training in support planning and outcome recording so we can really monitor and review progress.
Staff love it too!
“ Having visited both Park End and Widecombe a number of times in the past, I was delighted to see the tangible difference the deregistration had made when I visited towards the end of May. Tenants were clearly taking ownership of the space – my colleague and I were asked to leave Park End at the end of our visit by Darren and Jane as they were going out themselves and at Widecombe I was asked by Hannah to show her my identity card when I arrived. Everybody I met that day was very happy and more confident than I had seen them in the past and all appeared to be enjoying more varied activities – Jane was very excited about her forthcoming holiday and had been purchasing new clothes and Sarah was keen to tell me about all things she had been doing. I look forward to the good outcomes continuing.” Jackie Phillips, Strategic Commissioning Lead (prevention), Havering
“ It is a very exciting time as we explore the latest in modern technology that enables people to be more independent and kept safe.”
views & visits
We know some family members are
anxious about changes proposed
to the way night time support is
provided. Currently staff sleep-in
each building overnight. We will
all need to get used to the new
equipment and consider carefully
how it works in practice before we
consult with people about changing
the way night support is provided.
Potentially this may mean the
removal of a sleep-in.
Area manager views
It’s lovely to see how the change has
shifted the control to the tenants’ so
quickly, well done to all the staff for
their commitment to this fantastic
change.
Service manager views
Since April things have been going
well. Tenants are having a lot more
control over what they are doing and
I am so pleased at how things are
progressing in such a short period
of time. This is choice & control at
its best!
Commissioner visits
The commissioners we work in
partnership with visited the services
in May and said what a change they
had noticed since the last time they
visited, when the services were
Residential Care.
Commissioners were really pleased
to sit and talk with the tenants
about the positive changes the
new personalised way of working is
making to peoples’ lives. They really
got a sense of who was in control
when the tenants’ said they would
have to leave because they were
locking up and going out!
“ Commissioners were really pleased to sit and talk with the tenants about the positive changes the new personalised way of working is making to peoples’ lives.”
Individual Support Service
Outlook Care, in association with
People 4 People, has launched a
personalised service for people who
wish to choose how, when and by
whom they receive support. Called
an Individual Support Service (ISS)
it is available to anyone who has a
support need.
Older people, people with mental
health support needs, people with
physical disabilities or a learning
disability are all eligible to receive ISS
from Outlook Care.
Depending on the level of care
required, one or more trained
Personal Assistants (PA’s) are
selected as permanent carers by the
person requiring support. Offering
true choice and control, PA’s will
deliver the help asked for, when it is
required.
A flexible and bespoke service,
ISS can be paid for from individual
budgets, or from private funds.
Management of the service, including
contracts and pay, is handled by
Outlook Care. A leaflet about ISS is
available to read, or call 01277 633163
for more information.
People 4 People
At People 4 People our goal is to
enable people who have a learning
disability, physical disability, a mental
health support need or who are older,
to live as independently as possible.
We help people to take more control
of their lives by enabling people
who have a support need to employ
their own carer, known as a Personal
Assistant.
People 4 People is a matching service
designed to connect employers
with Personal Assistants, so they
can work together to satisfy their
individual needs. We will assess the
needs and requirements of both
parties, and support them through
the recruitment and employment
process, providing optional ongoing
support throughout the life of the PA
employment.
For more information go to
www.people4people.org.uk
Outlook CareUnit 6, Shelduck HouseWoodbrook CrescentRadford Way, Billericay Essex CM12 0EQ
T 01277 633163F 01277 657172E [email protected]
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Who are Outlook Care?We are a not for profit organisation, registered with the Care Quality Commission, that has delivered person centred support and care to people since 1990.
We are experienced in managing and training staff to help people with a range of needs to live in their own homes. We understand that each of our customers has their own individual needs and wishes. Customer service is at the heart of the work that we do.
