ANNUAL REPORT 2014

IMPACT is committed to changing lives, for good.

Our family of services helps restore the health and

productivity of individuals and organizations leading to

an improved quality of life for our entire community.

Changing Lives. For Good.

Mike Davis’ contributions through the years have been pivotal

to the growth and success of this organization. His thoughtful

leadership style prepared us to hold steady in our efforts to sustain

IMPACT as a respected and relevant fixture of the community.

For John Hyatt, the seamless transition from Vice President has

been aided by the fact that he and Mike worked hand-in-hand for

over 20 years. Together with the board, we have been working on

reviewing IMPACT’s strategic initiatives to ensure that we have

what we need to serve our nine-county region moving forward.

Our focus has been, and will remain, to incorporate our core values

of collaboration, customer service and value-added in our approach

to changing lives, for good.

The Board and I wish Mike the best in his retirement, and we

have every confidence in John’s ability to successfully lead the

organization now and in the future.

Sincerely,

It has been an honor and privilege to serve as a leader of

IMPACT. I could not have done it without the steadfast

support of many people including wise board members,

dedicated staff, committed community stakeholders, engaged

program partners, and generous funders. We have accomplished

so much together. Most noteably:

Facilitating two seamless mergers. The first happened in

1984 when the Milwaukee Council on Alcoholism merged

with the Milwaukee Council on Drug Abuse to unite our

prevention and intervention efforts. The second occurred

in 2013 when the Planning Council for Health and Human

Services merged with IMPACT because we shared a

commitment to improve community conditions by advancing

the use of good data and information.

Securing designation as the local 2-1-1 service provider.

In 2000, the United Way of Greater Milwaukee approached

the organization about a new national initiative that aimed

to provide 3-digit telephone access to local family, health and

social services. At that time, we had already built a solid

reputation as an information and referral provider with the

Underground Switchboard, Community Information Line

and other telephonic helplines. After a thorough application

process and a petition to the Wisconsin Public Service

Commission, IMPACT was designated as the local 2-1-1

provider. As 2-1-1 expanded throughout the state and a

governing board was formed, I was honored to be elected

the first president of 2-1-1 Wisconsin.

Expanding a small, local non-profit into a 9-county

regional service provider. The Milwaukee Council on

Alcoholism and Drug Dependence’s operating budget was

approximately $2 million throughout the 1990s. IMPACT’s

current budget is approximately $5 million. This allows us

to connect nearly 300,000 people with services which help

maintain stability, restore health, enhance productivity and

foster system improvement. I believe this is significant, but

not only from the numbers standpoint. IMPACT has cultivated

an approach to customer service which is unrivaled. Every

person who comes into contact with an IMPACT service is

treated with respect, and is provided with the motivation and

means to achieve positive, sustained change.

Launching the ‘Stop Drinking [SO MUCH] Wisconsin’

awareness campaign. Changing a community’s culture

doesn’t happen overnight, especially when you’re talking

about the drinking culture in Wisconsin. But we are committed

to helping people connect the dots between their risky drinking

behaviors and the problems they’re having in life – before it

reaches a crisis – and to trust that IMPACT is a reliable resource

if they’re concerned about themselves or a loved one.

When I began my 32-year career with this organization, I

could have never imagined the possibilities that lie ahead.

It is exciting to think about all of the new possibilities that

IMPACT will explore in the months and years to come.

Please continue to support IMPACT’s mission. I promise

you’ll continue to be proud of the results.

Best wishes,

BOARD CHAIR MESSAGE: KEITH ANDERSON

Thank you for everything

PRESIDENT & CEO MESSAGE: MICHAEL DAVISNew leadership, same focus

2014 IMPACT Annual Report | p. 2

There’s no way I could have gotten the help I needed without the referral I received from IMPACT. I know other people who need help and they think they don’t have any options. I tell them, “IMPACT can help you too! Why don’t you call them? They are wonderful people!” When I told my counselor I couldn’t go to support group meetings as much as I would like because I can’t afford to buy a bus pass every week, she let me know about a transportation voucher the group offers. IMPACT really wants you to have the best chance. — Pedro

2014 IMPACT leadershipKeith Anderson, Engberg Anderson Design Partnership*

James A. Baxter, Von Briesen & Roper, SC

Maggi Cage, Ph.D., Community Volunteer

William B. Coleman, Coleman & Williams, LTD

Kim M. Dougherty, Children’s Hospital of Wisconsin

Randall C. Harlan, EnterForce, Inc.

Laura J. Hauschild, Northwestern Mutual

Caroline V. Krider, U.S. Bank National Association

Karen Ordinans, Children’s Health Alliance of Wisconsin

Jill Ritterbusch, City of Milwaukee Health Department*

Chris Schmidt, Johnson Controls, Inc.

Roger Sherman, Goodwill Industries*

Flip Weber, Harley-Davidson**Retired

2014 IMPACT Annual Report | p. 3

FAMILY OF SERVICES

In 2014, the Waukesha County Department

of Health and Human Services contracted

with IMPACT to provide 24-hour telephone

coverage service for child protective service

(CPS), adult protective service (APS) and

mental health services. If not immediately

addressed, crisis situations can often become

life threatening. IMPACT 2-1-1 follows mental

health crisis protocol and procedures set by the

Waukesha County DHHS to assess the situation;

ensure the person’s safety and the safety

of those around them; diffuse the current

emotional trauma; offer options and resources

to address that which triggered the crisis;

and, when needed, warm transfer the caller

to a trained mental health crisis worker at

Waukesha County DHHS. For cases of child,

elder or dependent adult abuse and neglect,

callers are immediately transferred to a trained

expert at Waukesha County DHHS for further

assistance.

IMPACT also facilitates the assessment process for clients with

a legal or license-related offense such as Operating While

Intoxicated (OWI), drug possession, underage drinking, and others.

IMPACT operates a Central Intake Unit (CIU) for all Milwaukee County residents 18-59 years old, adults with

minor children, pregnant women, and members of the military with an alcohol or drug abuse history who are

seeking treatment. Screenings conducted at the CIU determine eligibility and level of care for the client to enter

treatment and/or referral to recovery support services.

Number of people

served in 20147,057

2014 IMPACT Annual Report | p. 4 2014 IMPACT Annual Report | p. 5

IMPACT’S

IMPACT Alcohol & Drug Abuse Services

includes free consultation and referral for people concerned about themselves or a loved one.

Number of people served in 2014

254,136

2-1-1 Call Record: Caller’s name is Roberta, age 74 and on 24-hour oxygen. Stated that her husband is 77 years old. He came home yesterday and was very weak. His skin was grayish and cold. He refuses to eat or drink anything. He “just sits in his chair and stares. Says that he is meditating.” According to Roberta, when she told him that she wanted to call an ambulance because of his condition, he got very angry with her. She expressed being upset because she can’t drive him to the hospital due to her own medical issue but admitted that he would refuse to go with her anyway. I convinced Roberta to let me place a conference call with 9-1-1 operation center in Waukesha County, which resulted in the operator dispatching an ambulance to the residence.

Follow-up: Please tell (the Community Resource Specialist) she is a real treasure. She was magnificent. I was so scared. She was calm and knew what to do. She called the paramedics. My husband has only seen a doctor once in his entire life. I was afraid he would be angry but she helped me work through that. My husband has a heart problem and there are some things wrong with his kidneys and liver. We’ll get through it. I’m very thankful.”

SERVED 268,802 INDIVIDUALS AND ORGANIZATIONS IN 2014

Jake arrived at IMPACT’s Central Intake Unit with his ex-wife early one day last spring. He explained that he was an intravenous heroin user for many years. When he found out that he was HIV positive, it only made matters worse. Drug use escalated and he lost everything. Eventually his ex-wife learned that he was homeless, HIV positive, and hadn’t received any health care in three years. She convinced him to let IMPACT try to help. We conducted his drug abuse screening and secured approval for him to enter residential treatment that day. Due to his specialized medical needs, we worked diligently to negotiate an immediate appointment which would have otherwise had a waiting list. We also secured housing assistance and other resources to help him regain stability during and after residential treatment. Several weeks later, we received a postcard from Jake’s ex-wife thanking us for not turning our backs on a tough case. “You gave him his best hope.”

is a free and confidential central access point during times of personal

crisis or community disaster. Serving nine counties throughout

Southeastern Wisconsin — Milwaukee, Waukesha, Racine, Kenosha,

Washington, Ozaukee, Dodge, Jefferson and Walworth— IMPACT is the

largest provider of 2-1-1 information and referral services in the state.

• Simply dial 2-1-1 to access family, health and social service resources

• Toll free (866)211-3380

• Text your ZIP Code to TXT-211 [898-211]

• Click to chat or search the online resource directory at impactinc.org

IMPACT 2-1-1

raises community consciousness about risky behaviors and promotes healthy lifestyles.

IMPACT’s Stop Drinking [SO MUCH] Wisconsin campaign targets people of legal drinking age

who drink in ways or at times that pose significant risk to their health, employment and safety. The

goals of the campaign are to help people “connect the dots” between their risky drinking behaviors

and personal and social consequences – which broadens the scope of risky drinking beyond the

issue of drunk driving.

I found so much helpful information on your website when I was looking for advice to help my brother. Together, we went through the online alcohol screenings and talked about the

sections “Handling Urges to Drink” and “Building Your Drink Refusal Skills.” It was a non-threatening way for me to talk about my concerns, and now he knows that

there are counselors at IMPACT to help him if he thinks he needs more professional guidance. — Jamie

advances community health and human services through objective planning,

evaluation and research.

From 2012 to 2015, IMPACT Planning Council partnered with PEARLS for Teen Girls to assist them in developing an evaluation approach that could support the expansion planned through their 10,000 Girls Initiative. Over the three years, PEARLS and IMPACT worked together to engage stakeholders, document program strategies, identify relevant outcomes, and establish an evaluation approach to build on PEARLS’s culture of continuous learning. As a result of this work, PEARLS has systems in place to gather data to substantiate and monitor their successes. “The way you approached this allowed us to recognize the power of data.” — Danae Davis, former Executive Director, PEARLS for Teen Girls

provides consultation, training and employee assistance programming to maximize

productivity, promote conflict resolution strategies, and foster a healthier work

environment.

Thank you for the straight talk and feedback during the sessions I have had with you. I really needed to hear your perspective. Earning back my wife’s love, trust and respect to begin our new relationship is going to be the most difficult challenge I have ever faced but your insight and recommendations make me confident that it’s possible. — Tom

2014 IMPACT Annual Report | p. 6 2014 IMPACT Annual Report | p.7

IMPACT Awareness

Number of people

served in 2014

5,113

IMPACT Planning Council

Number of clients and

organizations served in 2014

88

IMPACT Workplace Services

Number of clients and

organizations served in 2014

2,408

By calling IMPACT and talking to a counselor, I realized immediately that I needed help. I was scared to admit that treatment was necessary, but now I know that you were right. I completed the program and am now pursuing my dream of attending culinary school. I’m so happy with the way my life is turning around. Thank you. — Steven

2-1-1 Call Record: Caller’s name is Celeste, a mother of a 12-year old son who is using marijuana, acting up in school and showing other negative behaviors. Making it hard for mom to go to work every day. She expressed frustration. “He is my only child. Giving up on him is not an option.”

Follow-up: “My son is doing much better now thanks to the resources you told me about. He likes his

therapist. He is much more accountable for his actions. He is more respectful. 2-1-1 has always been helpful when I call.”

Research shows that youth who don’t read during the summer months can fall behind their peers academically. Students from low-income families are more likely to experience this “summer slide” than youth raised in middle-income households. The Faye McBeath Foundation engaged IMPACT Planning Council to explore new ways to prevent this loss by conducting research on best practices. Following up on this research, IMPACT helped convene and facilitate a group of Milwaukee organizations including United Way of Greater Milwaukee; Faye McBeath Foundation; Milwaukee Public Library; Milwaukee Public Schools Recreation; Hunger Task Force and others to make books available to kids throughout the summer. In 2014, IMPACT provided facilitation, logistical support and an evaluation of the budding Summer Reading Initiative. As a result, in the summer of 2014 more than 56,000 new books were distributed to youth throughout Milwaukee. The IMPACT summer reading coordinator received many thank you cards from youth who benefitted from the initiative.

2014 IMPACT Annual Report | p. 8 2014 IMPACT Annual Report | p. 9

IMPACT’s history is rooted in alcohol and other drug abuse

assessment and referral. Through support from the

United Way of Greater Milwaukee and Waukesha

County and the Green Bay Packers Foundation,

IMPACT’s Alcohol and Drug Abuse helpline provides

free consultation and referral for people concerned about

themselves or a loved one. This support also sustains

IMPACT’s efforts to change the culture of risky drinking

with the Stop Drinking [SO MUCH] Wisconsin campaign.Improving shelter access through collaborationCoordinated Entry for Homeless Services

Building community capacity IMPACT Planning Council

IMPACT Planning Council builds the capacity of Milwaukee-area nonprofits to use data and evaluation to strengthen

outcomes and improve the community. Generous funding from the Greater Milwaukee Foundation, the Foley Family

Foundation, the Weiss Family Foundation, and a bequest from former Planning Council Board Chair Doris Hersh

Chortek, supports the Evaluation Institute. As a result, smaller nonprofits are building their internal evaluation capacity

to better understand the impact their programs are having on participants.

There’s an App for that Coordinated Entry for Homeless ServicesIT consultants are building a mobile app for use by

third party professionals such as caseworkers and

police officers, as well as IMPACT 2-1-1 staff. The

mobile app will enhance efficiency and increase

capacity throughout the entire Coordinated Entry

system. The data collected can also be used to

improve strategies used by stakeholders, funders,

and policy makers to help at-risk individuals such as

those who struggle with reoccurring disorders, chronic

homelessness and hard-to-reach populations. The

database is scheduled to be finalized by the end of

2015, and the mobile app is slated for launch in 2016.

Skyline Technologies, a regional consulting firm

providing custom technology development, selected

IMPACT as the beneficiary of the mobile app during

Give Camp, an activity which allows associates to

work with the latest technology while supporting

a worthy cause. Skyline Technologies is a partner of

the United Way of Greater Milwaukee &

Waukesha County IT United initiative – a

community of information technology professionals

that supports United Way and its program partners

through contributions, advocacy and volunteerism.

IMPACT Alcohol and Drug Abuse Services

IMPACT 2-1-1Now serving the nine-county region of Southeastern Wisconsin, IMPACT operates one of the busiest 2-1-1 systems in the

country. To keep pace with the growing volume, the IMPACT 2-1-1 operations center was redesigned to accommodate

more staff, volunteers and interns.

This redesign was made possible due to generous grants from the Brewers Community Foundation and Enterforce, Inc.

Their support ultimately helps people get connected to food, shelter, affordable healthcare and other community resources.

The Coordinated Entry system emerged amid strong support

to transition from ‘first come – first served’ to a ‘needs-based’

service access approach. Now, in most cases, access to

emergency shelter requires a referral via IMPACT 2-1-1. A

Community Resource Specialist conducts a housing crisis

assessment and then prioritizes placements based on most

critical need. IMPACT’s role in assessing each individual

means that special considerations such as a mental or

physical disability, or serious illness, can be factored into

referral determinations as some shelters include on-site

medical services and allow for daytime residency.

IMPACT is proud to be a part of this critical system led by the

following funders, homeless service providers and coalitions:

Cathedral Center; Community Advocates; The Guest

House; Hope House; Milwaukee Continuum of Care;

City of Milwaukee; Milwaukee County; Pathfinders; the

Salvation Army; and United Way of Greater Milwaukee

& Waukesha County.

A helpline, a lifeline

Growing to meet demand

Living UnitedThroughout the nation, United Way is a critical part of sustaining the work that nonprofits do

to help neighbors most in need. IMPACT is grateful to United Ways throughout Southeastern

Wisconsin for supporting our efforts to help people address alcohol and drug abuse issues;

get connected to shelter; and access food, affordable healthcare and other critical services.

Sister Lucina Halbur

Ms. Tiffany Hulberg *

Ms. Marlynn Jackson *

Ms. Cindy R. Krahenbuhl

and Mr. Walter J. Earhart

Ms. Katherine LeGant

Mr. John Lueschow *

Ms. Christa McCarthy

Ms. Brittany McCroy *

Mr. Bruce Murphy

Ms. Audra O’Connell *

Ms. Cheryl M. Orgas

In Honor of Kathleen J. PritchardMs. Nakeita S. Patterson *

Ms. Amanda Pawlak

Mr. Leo J. Ries

Mr. Michael C. Stevenson *

Ms. Catherine A. Swessel

Ms. Noelle Thomas *

Mr. William Ward *

Dr. Sheldon A. Wasserman

Mr. David C. Wolfson

In Honor of Michael G. Davis

2014 UNITED WAY

CAMPAIGN DESIGNATIONS

Paula and Keith Anderson *

Mr. James A. Baxter *

Ms. Diane Bentley *

Ms. Vickie Boneck *

Mr. Kurt P. Carbon

Mrs. Laura Carmona *

Mrs. Tomasita L. Colon *

Ms. Christine Culver

Mrs. Martha J. Davis *

Ms. Wendy F. Dion

Ms. Diane M. Duffy

Ms. Ruth Dumbleton

Julianna Ebert and Frank Daily

Deborah and Louis Epps

Ms. Amy Evens *

Ms. Elizabeth A Fox

FINANCIAL INFORMATION*

2014 REVENUEProgram Fees .........................$ 1,696,170 Government Agency Support ......................$ 1,879,461 United Way .............................$ 1,056,462 Donations ...............................$ 308,741 Investment Income .................$ 54,015 Sales to Public ........................$ 5,897 Total ................................... $ 5,000,746

2014 EXPENSESIMPACT AODA Services ..........$ 1,406,632IMPACT Awareness ................$ 137,197IMPACT Workplace Services ...$ 663,877 IMPACT 2-1-1 .........................$ 1,759,072Planning Council ...................$ 889,746Administrative Expense ..........$ 63,872 Fundraising Expense ..............$ 113,582Total ................................... $ 5,033,978

*IMPACT Board, Staff or Volunteer We apologize for any errors or omissions that may have been made in recognizing our donors.

THANK YOU to Our Generous 2014 Donors$5,000 and above

Brewers Community Foundation, Inc.

Doris H. Chortek Living Trust

EnterForce, Inc.

Foley Family Foundation

Greater Milwaukee Foundation

Green Bay Packers Foundation

Nonprofit Management Fund

Ms. Filippa C. Weber *

$1,000 – $4,999

Mr. & Mrs. Keith Anderson *

Briggs & Stratton Corp.

Foundation, Inc.

Mr. William B. Coleman *

Mr. Michael G. Davis *

Greater Milwaukee Foundation -

Samuel K. and Doris Hersh

Chortek Fund

Ms. Laura J. Hauschild *

Greater Milwaukee Foundation

Richard and Barbara Weiss Fund

Ms. Caroline V. Krider & US

Bank Foundation *

$500 – $999

Ms. Terri Davis

Kim M. Dougherty *

Herbert H. Kohl Charities

Ms. Jill Ritterbusch *

Mr. Chris Schmidt *

$100 – $499

Mr. and Mrs. Lawrence J. Bennett

Mr. and Mrs. Thomas A. Brophy

Maggi Cage PhD*

Dr. Clarence Chou

Mr. Stephen Davis

Dr. Linda Dindzans

In Memory of Cecelia CoffmanMr. Robert Ferriday

In Honor of Kathleen J. Pritchard

Ms. Carol A. Johnson

Mr. Gino Jorgensen

Listen to Your Mother Show

Milwaukee

Ms. Mary Beth Malm

Mr. Daniel J. McCarthy

Mr. and Mrs. James McDonald

Ms. Karen M. Ordinans *

Mr. James N. Phillips

Mr. and Mrs. Robert Pietrykowski

Ms. Audrey Potter

The Ritterbusch Group, Inc.

Mr. Ronald J. Shapiro &

US Bank Foundation

Mr. and Mrs. Roger C. Sherman *

Mr. David M. Smith

Mr. Joseph Smith

Studio Gear

Ms. Michaela Carey Stuermer

and Mr. Daryl Stuermer

Dr. Geoffrey R. Swain

Mr. David Tauzell

In Honor of EmmaMary H. Thomas

In Honor of Ken GermansonMr. and Ms. John G. Urbashich

Ms. Julie Whelan Capell *

$1 – $99

Anonymous

Dr. Kris A. Barnekow

Ms. Susan L. Beck Riekkoff *

Ms. Diane Bentley Henderson *

Ms. Lonna Berg

Mr. and Mrs. Jack Boettcher

Ms. Vickie Boneck *

Mr. Thomas F. Callan

Ms. Asia Evans *

Ms. Elizabeth Fox

Ms. Rosemarie J. Fridrick

Mr. and Ms. Martin F. Golden

Ms. Jessica Goodwin *

Mr. Joel R. Gaughan

Mr. and Mrs. Charles T. Gorham

Harley-Davidson Motor Company, Inc.

Mrs. Laura J. Hauschild *

Dr. Jane A. Hawes

Drs. Jane A. Hawes and

David H. Shapiro

Mr. Thomas B. Hoover

Charles D. Jacobus Family Foundation

Mary Pat and William Jacoby

Ms. Nancy Johnson *

Mr. and Mrs. Ted D. Kellner

Caroline Krider and Paul Smith *

Ms. Elisabeth Larson *

Kristine Lineberry

Mr. John R. Lueschow *

Ms. Erin Malcolm *

Ms. Amanda Malmquist

Mr. Thomas E. Martin II *

Lisa and John Pendergast

Dr. Randle E. Pollard

Ms. Stacey Polley *

Dr. Kathleen Pritchard and

Mr. William Durkin *

Mr. David Reimer

Mr. Christian E. Schmidt *

Ms. Linda Schrader *

Ms. Lisa M. Southern

Shayne P. Steliga

Mr. Michael Stevenson *

Laura Vanderbilt

Mr. Michael Vocar *

Mr. Earl Robert Waite *

Mr. William Ward *

Ms. Filippa C. Weber *

Mrs. Michelle Wulff *

Ms. Vickilynn A. Zaffiro-Feerick

Joseph & Vera Zilber

Family Foundation

* Audited

2014 IMPACT Annual Report | p. 10 2014 IMPACT Annual Report | p. 11

6737 West Washington Street, Suite 2225, Milwaukee, WI 53214

(414) 256-4808 | impactinc.org