Changing Landscape of Science & Technology Librariesevents.iitgn.ac.in/2017/CLSTL/wp-content/uploads/2017/04/BPPrakash.pdf• LMS TCS Library Management System customized in-house

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Title and Content

International Conference Changing Landscape of Science & Technology Libraries Library, IIT Gandhinagar 2-4 March, 2017

TECHNICAL SESSION - 5 Design & Delivery of Innovative Library & Information Services

Keynote Address

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B P Prakash

Global Head, TCS Information Resource Centre (IRC)

03 March 2017

TCS Public

Innovation : the key to holding our own in the future

Innovation : the key to holding our own in the future

TECHNICAL SESSION - 5

Design & Delivery of Innovative Library & Information Services KEYNOTE

Content

• The Challenge of Remaining Relevant • Attitude, Technique & Balance • About Tata Consultancy Services • Lessons from an Innovative Organization • Effective Innovation in Library Services

An innovative approach is imperative to remain relevant in terms of roles, services, offerings

• Prevailing new dynamics in the library environment : a look at current & evolving priorities,

requirements, landscapes & ecosystems

• To cater to the best minds, aim to provide nothing but best-in-class service

• Prove to be trusted partners to our customers and stay a step ahead in understanding their

needs

• Assume ‘industry leader’ and ‘game-changer’ positions where we embrace change as a

constant and remain agile to advancement

The Challenge of Remaining Relevant

Attitude, Technique & Balance

Innovation is crucial to progress and development in all respects and that should drive it It is equally necessary to approach it with a clear vision of the potential impact : how effective and sustaining it will be Never Innovation for Innovation’s sake

Idea Generation> Testing for suitability> Know the stakeholders> Strategy> Efficacy> Execution> Assessment> Future perspectives

About Tata Consultancy Services

a network of 66 Centres (India) & 7 Overseas locations

serving over 3.7 lakh associates enterprise-wide through electronic information services, lending & reference,

document delivery & more

run by 120+ qualified library & information science professionals

Print + Digital to provide comfort and the cutting edge

Years in Business 49 Revenues 4207 USD (million)

Market Cap 74.84 USD (billion)

Associates 3.7 lakh Nationalities 129 Clients 37 customers in $100+ million band 298 customers in $10+ million band

Countries 55 IPR In FY16 565 patents applied for and 341 granted (2,842 patents cumulatively)

TCS Information Resource Centre

Data as per TCS Annual Report 2015-16

Recognition Most Valuable Company in India by Market Cap Most Powerful IT Services Brand (Brand Finance) No 1 in Europe for Customer Satisfaction (White lane Research) (third year in a row) Global Forbes 100 most innovative global companies (eighth year in a row) Top of Business Today 500 list (third year in a row)

Lessons from an Innovative Organization

While it now has years of expertise in providing Innovation Consulting to its customers TCS as an organization also fosters an innovation culture TCS has recognized and implemented various models and types of innovation. With the help of some of those propagated by innovation guru Prof. Clayton M Christensen, we are able to classify the value and depth of innovative measures taken by the IRC over the past years. Based on this, the IRC has found it conducive to draw from the organization’s framework and mandates and implement progressive measures in its own development assuming commensurate levels of high standards, vision and growth.


The TCS IRC underwent a change from around 2004 which gradually helped change the profile of the department. It was quick to recognize that sustainability lay in the creation of a well-equipped workforce, with definable processes and goals and a holistic vision. With this recognition came the realization of the need of structured practices, and a strong vision to build a good service line. Clarity along these lines helped to bring it out of a low profile operation into a well-regarded service that considered ‘evolving’ an integral part of the process. It grew subsequently into a unit comparable with other similar global facilities. It has been an interesting journey to where we stand today.


Derivative innovations Those which help to constantly improve current services Platform innovations Those that look at adopting more in-the-grain changes in the next few years to come Disruptive innovations Those that have long-term game-changing implications investing in areas with high potential

Effective Innovation in Library Services

Derivative innovations Those which help to constantly invent and improve upon current services Best Practices - Operational level improvements – Customer Focused initiatives – Innovative marketing

Competency Development through Internal

Knowledge Sharing Sessions (KSS)

Books Day Out! Automated Trend Analysis Tool

B4B A Book for a Book

Customer Maps

Use of QR Code

“Know our Services”

Dart Game

IRC Week

Customer Day

Marketing IRC Services

Text to Speech Audio Visuals Xpress Survey

Library Stalls at Annual

Functions and Events Town

Halls, Road Shows

Plagiarism Check

Internal Quality Audit


Platform innovations Those that look at adopting more in-the-grain changes over the next few years Adapting more refined service platforms • LMS TCS Library Management System customized in-house • Global Help Desk Online Helpdesk for Research & Reference Queries • Knowmax Library site on the corporate intranet • Knome Organization's social networking site • IRC Support on Sametime Instant Chat Service for quick queries and connects to users

Adapting more refined content & offerings Circulating Print Documents > Information Alerts > Information Products


LMS

TCS IRC Library Management System customized in-house


Global Helpdesk

Online Helpdesk for Research & Reference Queries


Knowmax

Library site on the TCS intranet


Knome

TCS social networking site


IRC Support on Sametime

Instant Chat Service for quick queries and connects to users


Circulating Print Documents > Information Alerts > Information Products

Books

Business Watch

Industry Watch

Technology Watch

Competitor Intelligence

Track Your Customer

Business Opportunities

Industry & Technology Digests

Customised Information Products Information Alerts Document Circulation

Journals & Magazines

Newspapers

Audio Visual Material Geo Watch


Disruptive innovations Those that have long-term game-changing implications investing in areas with high potential These are less common as the scale of change is much higher Print Collection Hybrid Services Pitching for advanced Digital Presence for a Futuristic system Innovative technologies lead to new service models, enhancements, inspiring new developments.


Looking beyond ..

Wearable Technology Google Glass

Kindles

Futuristic Libraries

Takeaway

• Remain alert to the environment, agile and adaptable • Anticipate change as a constant • Open mind to ideas from all quarters • Evolve with a purpose and vision

Edward de Bono

“Without creativity, there would be no progress, and we would be forever repeating the same patterns.”

References

Innovator’s Toolkit : 10 practical strategies to help you develop and implement innovation (Harvard Business Essentials) .- Boston : HBSP, 2009 The Innovator’s Dilemma / Clayton M Christensen .-Boston : HBSP, 1997 TCS Annual Report 2015-16 http://www.tcs.com/investors/Documents/Annual%20Reports/TCS_Annual_Report_2015-2016.pdf Innovation Networks: Casting a Wider Net for IT Innovation Retrieved from : http://www.tcs.com/SiteCollectionDocuments/White%20Papers/TCS_Innovation_whitepaper_Innovationnetworks_03_05_10.pdf Innovation at TCS Retrieved from : http://www.eeas.europa.eu/archives/delegations/india/documents/eu_india/023_03_mande_en.pdf Stuff You Can Check Out @ the Library: Emerging Technologies Retrieved from : http://libguides.libraries.claremont.edu/c.php?g=317341&p=2747907 Wearable Technology & Google Glass: The Next Big Thing? Retrieved from : http://www.istl.org/15-winter/app.html Tomorrow, Visualized | Library by Design, Fall 2013 Image Retrieved from : http://lj.libraryjournal.com/2013/09/buildings/lbd/tomorrow-visualized-library-by-design-fall-2013/ Places & Spaces Featured at Trailblazing Hunt Library Retrieved from : http://cns.iu.edu/all_news/event/ncstate.html Other Images Retrieved from Pixabay

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Title and Content

TCS Public

Thank You