Changing Administrator Passwords for NCR and Diebold

Confidential and Proprietary Information - For use by Pendum Employees Only 1

Date: May 12, 2015

Doc Name: Changing NCR and Diebold Windows XP and 7 Desktop Password and CD/DVD

Auto play Settings

Revision: 6

Subject: How to change the Administrator Password to the Windows Desktop and

changing the CD/DVD AutoPlay Settings

Summary:

Changing Administrator Passwords: NCR Aptra Edge\Advance

To boot to a windows desktop you will need a PC Keyboard and Mouse plugged in and use the

customer screen.

1. Reboot the ATM.

2. When the NCR splash screen logo below appears on the screen…..

3. Press and hold the LEFT shift key until the logon screen appears. (USB keyboards press and

hold the LEFT shift key while simultaneously pressing/releasing the RIGHT shift key every 1

second)

Attention: If you do not have the default passwords for NCR call into the PTC to obtain

them.

Warning: Do not write down these passwords at the ATM or on this document!!

Note: Passwords are case sensitive.

Changing Administrator Passwords for NCR and Diebold

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The screen shots that follow are based on a Windows 7 Operating system. They may differ

slightly from Windows XP. However the steps to access these settings will be similar on both

operating systems.

Before changing the password in Windows 7 you must change the CD\DVD Auto play settings.

You are not required to change AutoPlay settings in Windows XP.

4. Once at the desktop click on Control Panel

5. Click on Auto Play

Changing Administrator Passwords for NCR and Diebold

Confidential and Proprietary Information - For use by Pendum Employees Only 3

6. Uncheck the box for Use AutoPlay for all media and devices

7. For each media type click on the dropdown box and choose Take no action

Changing Administrator Passwords for NCR and Diebold

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8. Perform this step for all media types listed until the screen looks similar to the one shown

Note:

Be sure to scroll down to make changes on all the media types available

9. Once all changes have been made click Save

10. Close the Control panel Window to return to the Desktop and proceed to change the

Windows Desktop password

Changing Administrator Passwords for NCR and Diebold

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11. Once back at the desktop, Right click on the Computer Icon

12. Use the cursor to highlight then Left click “manage”

Note:

If there is not a computer Icon on the desktop, click Start, right click on Computer, left click on

Manage as shown above

Changing Administrator Passwords for NCR and Diebold

Confidential and Proprietary Information - For use by Pendum Employees Only 6

A screen similar to the one shown below will appear

13. Click on the arrow or + sign next to Local Users and Groups to expand

Changing Administrator Passwords for NCR and Diebold

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14. Click on the Users folder

Changing Administrator Passwords for NCR and Diebold

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15. Double click on the correct administrator account.

Note: For Windows 7 There maybe multiple accounts listed that are NOT the administrator

account, even though the NAME may show Administrator. Be sure to select the account that

displays the USER NAME you originally logged in with. It may not show a description

Windows 7

Changing Administrator Passwords for NCR and Diebold

Confidential and Proprietary Information - For use by Pendum Employees Only 9

Note: For Windows XP, there may be multiple accounts listed that are NOT the administrator

accounts. Even though the NAME may show Administrator, be sure to select the account with

the DESCRIPTION of “Built-in account for administering the computer/domain”. Verify the

NAME matches the USER NAME you originally used to login.

Windows XP

Changing Administrator Passwords for NCR and Diebold

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16. Uncheck the “user cannot change password” box. All other settings should remain

unchanged

17. Click “Apply”

18. Click “OK”

Changing Administrator Passwords for NCR and Diebold

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19. Right click on the same administrator account and select “Set password”…the following

warning will appear

20. Click Proceed

21. Input the New Password provided by the Project Manager

22. Confirm password then click OK

Note: When changing the Windows 7 Administrator Password, if you receive a message

stating “The password does not meet the password policy requirements and to check the

minimum password length, password complexity and password history”. Proceed to Step 23,

otherwise skip to Step 29

Changing Administrator Passwords for NCR and Diebold

Confidential and Proprietary Information - For use by Pendum Employees Only 12

23. Return to the Windows desktop click Start. In the Dialog box type Local Security Polices and click on

the Local Security Policy shown below

24. Click on the arrow next to Account Policies to expand it and click on Password Policy

Changing Administrator Passwords for NCR and Diebold

Confidential and Proprietary Information - For use by Pendum Employees Only 13

The settings should be as follows:

Enforce password history : 24 passwords Remembered

Maximum password age: 0 days

Minimum password age: 0 days

Minimum password length: 8 characters

Password must meet complexity requirements: Enabled

Store passwords using reversible encryption: Disabled

25. Should any of the settings need to be changed, click on the appropriate policy to make

changes….(the example below shows changing the maximum password age)

26. Click Apply then OK after each change

27. Close the Local Security Policy Window

28. Go back to Step 19 and proceed to enter the new administrator password again

Changing Administrator Passwords for NCR and Diebold

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29. Close all windows and reboot ATM

30. Access desktop using the New Password.

Changing Administrator Passwords for NCR and Diebold

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Changing Administrator Passwords: Diebold Agilis

Windows XP

Attention: If you do not have the default passwords for Diebold ATM call into the PTC to

obtain them.

Warning: Do not write down these passwords at the ATM or on this document!!

Log into Windows XP by hitting Control, ALT, Delete and then Log off.

Logon to Windows using the existing username and password

Changing Administrator Passwords for NCR and Diebold

Confidential and Proprietary Information - For use by Pendum Employees Only 16

To change the password click on Start, Control Panel and then User Accounts

Changing Administrator Passwords for NCR and Diebold

Confidential and Proprietary Information - For use by Pendum Employees Only 17

Select the User account that says Manage_ATM

Now select change my password

Changing Administrator Passwords for NCR and Diebold

Confidential and Proprietary Information - For use by Pendum Employees Only 18

It is recommended that you change the passwords to a unique password and set them as required for the customer

Type in the current password and then the New Password and confirm it. Then select Change Password to save.

Reboot the ATM back into Agilis then log off and test your new password

Changing Administrator Passwords for NCR and Diebold

Confidential and Proprietary Information - For use by Pendum Employees Only 19

Windows 7

1. Attention: If you do not have the default passwords for Diebold ATM call into the PTC to

obtain them.

2. Warning: Do not write down these passwords at the ATM or on this document!!

3. Log into Windows 7 by hitting Control, ALT, Delete and then Log off.

Changing Administrator Passwords for NCR and Diebold

Confidential and Proprietary Information - For use by Pendum Employees Only 20

4. Select Other User.

5. Insert current User Name and Password

Changing Administrator Passwords for NCR and Diebold

Confidential and Proprietary Information - For use by Pendum Employees Only 21

6. To change the password click on Start, Control Panel and then User Accounts

Changing Administrator Passwords for NCR and Diebold

Confidential and Proprietary Information - For use by Pendum Employees Only 22

7. Make sure the account you selected says Manage_ATM

8. Now select Change my password

Changing Administrator Passwords for NCR and Diebold

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9. It is recommended that you change the passwords to a unique password and set them as required for the customer.

10. Type in the current password and then the New Password and confirm it. Then select Change Password to save.

11. Reboot the ATM to get back into Service (Agilis) and to test the New Password.