Upload
others
View
0
Download
0
Embed Size (px)
Citation preview
CHANGE…IT HAPPENS
Quality Care Community Conference XIII
December 13, 2012
Rodney Brown
Consultant, Labor Management Project
Maria Charles
Consultant, Labor Management Project
Today’s Facilitators
Welcome
PARTICIPANT TIMELINE
1970 1980 1990 2000 2005 2010 2012
Please line up according to the YEAR you began
working in Healthcare
WHAT HAS STAYED THE SAME?WHAT HAS CHANGED?
WHAT
IMPACT
HAS THIS
HAD,ON
YOU?
What impact has this had on care delivery?
THREE PHASES OF CHANGE
EndingNeutral
ZoneNew
Beginning
PHASE ONE OF CHANGE
Ending
The Ending or Saying
Goodbye:
Letting go of the comfort and
safety of the past and their old
way of doing their jobs.
(The comfort zone)
PHASE TWO OF CHANGE
Neutral Zone
The Neutral Zone:
Navigating the uncertainty
between what was and the
emergence of the new rules
of the road.
(This is a high risk-high
uncertainty zone.)
PHASE THREE OF CHANGE
New Beginning
The New
Beginning:
Accepting and
operating
effectively in the
new changed
environment.
(Creating a new
comfort zone)
THREE PHASES OF CHANGE
EndingNeutral
ZoneNew
Beginning
People working in
environments
engaging in
change must
progress through
all three of these
phases or zones
to achieve the
desired outcomes.
“It isn’t the changes that do you in, it’s the transitions. Change is situational, transition
is the psychological process people go through to come to terms with the new
situation. Change is external, Transition is internal”
William Bridges
Evaluation