Change User Password · User Password. 1 Enter the user’s ID and new password, and confirm 2 the...
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The Customer Service Representative (CSR) portal allows you to access information about users, including customers, providers, and group leaders. Through the portal, you can view a customer’s benefit information and send secure messages to users. Customer Service Representative Tip Sheet From the CSR portal, you can change a user’s password. Select the Customer Service Rep Admin drop-down, and then select Change User Password. 1 Enter the user’s ID and new password, and confirm the new password. Finally, click Submit Change. 2 Once you change a user’s password, the user will receive an email informing him or her of the change. 3 Change User Password
Change User Password · User Password. 1 Enter the user’s ID and new password, and confirm 2 the new password. Finally, click Submit Change. Once you change a user’s password,
The Customer Service Representative (CSR) portal allows you to
access information about users, including customers, providers, and
group leaders. Through the portal, you can view a customer’s
benefit information and send secure messages to users.
Customer Service Representative Tip Sheet
From the CSR portal, you can change a user’s password. Select
the Customer Service Rep Admin drop-down, and then select Change
User Password.
1
Enter the user’s ID and new password, and confirm the new
password. Finally, click Submit Change. 2
Once you change a user’s password, the user will receive an
email informing him or her of the change. 3
Change User Password
Customer Service Representative Tip Sheet
You can impersonate an enrollment user, current customer, or a
provider through the CSR portal. • To impersonate an enrollment
user: from the
Customer Service Rep Admin drop-down on the top tool bar, select
Impersonate an Enrollment User.
• To impersonate a customer: from the Member Services drop-down,
select Impersonate a Customer.
• To impersonate a provider: from the Provider Services
drop-down, select Impersonate a Provider.
1
Enter your CSR User Name and your password, and the User ID you
wish to impersonate. 2
Impersonate a User
Customer Service Representative Tip Sheet
All customers will be able to view EOBs online. The customer can
elect to no longer receive EOBs by mail by enrolling in Go
Paperless. Select the Member Services drop-down and then Go
Paperless.
1
After entering the Subscriber ID and Member Name, check the Go
Paperless box and then click Confirm.
2
The new CSR portal provides a secure way for customers and
providers to securely send messages to WPS representatives. To
access this functionality, click the Customer Service Rep Admin
drop-down and then Secure Messages.
3
Member Benefits and Coverage
Secure Messaging
On the Secure Messages page, you will see all messages and the
status for each.4
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![Welcome []€¦ · Web viewa user’s password using this window. Only the person/s who is/are assigned the role of Troubleshooter can change a password. For more on changing passwords](https://img.pdfslide.us/doc/110x75/5f07e8f57e708231d41f5e7b/welcome-web-view-a-useras-password-using-this-window-only-the-persons-who.jpg)
