For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Change Management

Course Description

Everyone who works in the business world today is faced with constant changes and is

expected to adapt In this course students will identify methods for solving problems

resulting from workplace changes Students will define change management and

identify strategies for effectively preparing for change coping with reaction to change

and becoming an agent of change in their working lives

You will identify ways to solve problems related to change on the job including

recognizing anticipating and effectively managing change You will also define change

management identify change-management strategies define the psychological process

of moving through change identify ways of preparing for change and explore ways to

embrace change on an ongoing basis

Upon successful completion of this course students will be able to

Describe change in the workplace and effective strategies for change

management

Define the POISS Model of change analysis and identify the steps of analyzing

change

Define anticipating and embracing change and identify best practices for both

Course Outline

Lesson 1 Understanding Change

Topic 1A Assess Your Reaction to Change

Topic 1B Cope with Stress

Topic 1C Cope with Fear

Topic 1D Conduct Informational Interviews

Lesson 2 Analyzing Change

Topic 2A Conduct a Change Analysis

Topic 2B Study the Competition

Lesson 3 Embracing Change

Topic 3A Anticipate Change

Topic 3B Identify Best Practices for Reframing Change

Topic 3C Identify Best Practices for Embracing Change

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Coaching Motivation and Performance

Course Description

This course teaches students the basics of creating a performance plan and the appraisal

process Students will learn how to conduct a performance-planning meeting document

the performance plan provide positive and constructive feedback coach employees

during the appraisal period appraise employees performance conduct an appraisal

discussion and document an appraisal Course activities also cover communicating to

performance problems to employees making performance improvements conducting a

status meeting and documenting ongoing communication Students will also learn how

to respond to a defensive employee resolve conflict in an appraisal discussion and

understand the laws governing the appraisal process to reduce the risk of legal

challenge The manual is designed for quick scanning in the classroom and filled with

interactive exercises that help ensure student success

Course Outline

Unit 1 Understand performance management

Topic A Performance management

Topic B Performance management plan

Topic C Job description

Unit 2 Performance-planning meeting

Topic A Understand performance-planning meeting

Topic B Process for providing feedback

Topic C Coaching employees

Unit 3 Appraising employees performance

Topic A Performance appraisal process

Topic B Gather appraisal materials

Topic C Prepare for an appraisal discussion

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Communication Skills

Course Description

This course teaches basic communication terms and organization basics Students will

learn how to communicate effectively motivate employees overcome communication

barriers develop leadership habits understand how communication flows within an

organization develop networks and identify the roles that individuals fulfill in an

organization Course activities also cover applying technology to organizational

communication discussing innovation and change examining how environmental

context affects communication and discussion how power and politics affect an

organization Students will also learn how to manage change stress conflict and

empower individuals The manual is designed for quick scanning in the classroom and

filled with interactive exercises that help ensure student success

Course Outline

Unit 1 Communication basics

Topic A Effective communication

Topic B Organizational management

Topic C Organization types and characteristics

Topic D Communication flow

Unit 2 Leadership and motivation

Topic A Communication and leadership

Topic B Communication and motivation

Unit 3 Relational context and organizations

Topic A Relational context

Topic B Relationships and organizations

Unit 4 Technology in the workplace

Topic A Workplace technology

Topic B Impact of technology

Topic C Technology guidelines

Unit 5 Context stress and managerial tools

Topic A Environmental context

Topic B Stress and communication

Unit 6 Innovation and change

Topic A Aspects of innovation

Topic B Aspects of change

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Unit 7 Power politics and diversity

Topic A Power and communication

Topic B Diversity and communication

Topic C Empowerment and communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Conflict Resolution

Course Description

You will identify the sources of conflict and how to manage conflict effectively

Upon successful completion of this course students will be able to

Develop skills to assess a conflict situation and monitor your reaction to the

conflict

Utilize effective communication techniques to manage conflict in a proactive

manner

Resolve conflict through identifying its source and determining and

implementing the best solution

Course Outline

Lesson 1 Recognizing Conflict

Topic 1A Identify Your Personal Reaction to Conflict

Topic 1B Develop a Healthy Attitude Toward Conflict

Topic 1C Assess the Situation

Topic 1D Avoid Conflict Escalation

Lesson 2 Responding to Conflict

Topic 2A Actively Listen

Topic 2B Communicate Effectively

Topic 2C Respond to Negative Tactics

Lesson 3 Resolving Conflict

Topic 3A Identify the Source of the Conflict

Topic 3B Determine the Best Solution

Topic 3C Implement the Solution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Customer Service

Course Description

The CBPtrade Customer Service Certification provides the foundation for quality customer

service and focuses on building life-long customer relationships by developing effective

customer-care strategies

The CBPtrade Customer Service certification module provides guidelines for emerging

technologies such as Internet Chat Additionally this module uses various hands-on and

interactive scenarios to develop the foundation customer care skills needed to provide

excellence in service

Course Outline

Putting the Customer First

Your CustomersmdashYour Companyrsquos Greatest Asset

Each Customer is Important

Giving Customers What They Want

Determine Customer Satisfaction

Seeing Things from the Customerrsquos Point of View

Knowing Your Customers

Developing a Customer Profile

Using Information

Why Customers Buy

Sell Benefits not Features

Show that Yoursquore an Expert

Internal Customers

Pleasing the Customer

Building Relationships

Meetings Customerrsquos Unspoken Needs

Staying in Touch

Building a Partnership

Building Rapport

Creating Win-Win Solutions

Using the WIIFM Principle

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Providing Superior Service

Going the Extra Mile

The Double-Bagger Attitude

Become a CARER

Working as a Team

Soothing Dissatisfied Customers

Viewing Complaints as Opportunities

When a Customer is Angry or Upset

Stop Complaints before they Develop

Service Recovery

Saying No

Coping with Your Own Stress

Customer Service by Telephone

Telephone Etiquette

Soothing Upset Customers

Guidelines for Placing Calls

Leaving Messages

Telephone Technology

The Telephone as a Customer Service Tool

Serving Customers Electronically

The Way of the Future

Developing Customer Oriented Web Sites

Serving Your E-Commerce Customers

Providing the Human Touch

Using E-mail Effectively

Customer Diversity

The Changing World of Business

Serving International Customers

When in Rome

Demographic Trend

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Negotiating

Course Description

You will perform the basic steps in a business negotiation

Upon successful completion of this course students will be able to

Prepare to negotiate in a business environment

Initiate negotiations and follow through on their results

Negotiate with your partner

Follow through on a completed business negotiation

Negotiate in unique business circumstances

Course Outline

Lesson 1 Preparing to Negotiate

Topic 1A Establish a Successful Mindset

Topic 1B Research the Other Party

Topic 1C Determine the Value of the Item Being Negotiated

Topic 1D Determine Where Youd Like Negotiations to Take Place

Topic 1E Establish Your Best- and Worst-Acceptable Outcomes

Topic 1F Research Your Best Alternative to a Negotiated Agreement (BATNA)

Lesson 2 Initiating Negotiation Establishing the Ground Rules

Topic 2A Establish Rapport

Topic 2B Establish Your Status

Topic 2C Choose the Communication Method for Negotiation

Topic 2D Establish the Rules of Engagement

Topic 2E Set a Timeline

Topic 2F Establish How Negotiation Results Will Be Communicated and

Implemented

Lesson 3 Negotiating

Topic 3A Encourage the Other Party to Issue the First Proposal

Topic 3B Make the First Proposal

Topic 3C Counter the Offer or Proposal

Topic 3D Accept an Offer or Abort Negotiations

Topic 3E Work Through an Impasse

Lesson 4 Following Through

Topic 4A Evaluate the Success of the Negotiation

Topic 4B Follow Up on the Relationship

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Lesson 5 Negotiating in Special Circumstances

Topic 5A Cross-Cultural Negotiation

Topic 5B Cross-Generational Negotiation

Topic 5C Negotiation with Supervisors and Subordinates

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Interviewing Skills

Course Description

This course teaches students the fundamentals of interviewing Students will prepare

themselves to interview a prospective employee by identifying the necessary skills and

the type of personality that will fit best in the company Students examine the guidelines

for interviewing candidates researching references handling difficult candidates

evaluating candidates choosing objectively and appropriately following up with all

interviewees Course activities also cover understanding the laws regarding

interviewing and selection-equal employment opportunity pregnancy discrimination

disabilities and immigration status-and functioning within their parameters The

manual is designed for quick scanning in the classroom and filled with interactive

exercises that help ensure student success

Course Outline

Unit 1 Fundamentals of interviews

Topic A Selection interviews

Topic B Success factors

Unit 2 Planning and preparing

Topic A Plan and prepare for an interview

Topic B Personality styles

Unit 3 Handling and conducting

Topic A Handle an interview

Topic B Conduct an interview

Unit 4 Evaluating and deciding

Topic A Evaluate a candidate

Topic B Make a decision

Unit 5 Following up

Topic A Follow up after an interview

Unit 6 EEO guidelines

Topic A Evaluate a candidate

Unit 7 Non-discrimination and interview questions

Topic A Identify appropriate questions

Unit 8 Federal laws

Topic A Americans with Disabilities Act

Topic B Immigration Reform and Control Act

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Excelling in a Supervisor Position

Course Description

It happens all the time You did great work as an employee and now you have been

promoted to a supervisory position Yoursquore no longer just ldquoone of the guysrdquo Now you

are responsible for directing the work of other people and creating an effective and

efficient work environment

What do you do Holler for help Hope that everything works out OK Pray that no

one notices your mistakes

Most supervisors are thrown into supervisory positions with little or no preparation

And the most amazing thing is ndash they are not offered an opportunity to receive any

training

Not many of us are born knowing how to manage motivate lead hire discipline or fire

other people But now you need to know how to do all those things

In this course you will cover characteristics of a motivating work environment the

skills and knowledge required to effectively lead people how to get employees to accept

responsibility and authority how to hold employees accountable for specific results

how to set performance standards and get buy in how to handle change and conflict amp

how to work with employee evaluations

Course Outline

Topic 1 Learn the characteristics of an effective supervisor

Topic 2 Understand leadership styles and the qualities of a good leader

Topic 3 Learn the core functions of setting goals and planning organizing work and

assigning tasks and controlling work performance

Topic 4 Understand steps for effective decision-making

Topic 5 Gain skills in how to motivate todayrsquos workers

Topic 6 Practice communication skills such as listening giving instructions and

giving criticism

Topic 7 Understand how to evaluate and discipline employees

Topic 8 Learn how to manage change and resolve conflicts constructively

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Motivating Your Employees

Course Description

This course will assist you in understanding and implementing strategies that will help

to motivate your work force

You will identify motivation and the factors that influence it You will also implement

managerial strategies to increase employee motivation to improve job performance and

ultimately to create a self-motivated work force

Upon successful completion of this course students will be able to

Identify employee motivation levels and needs

Apply strategies to help motivate employees

Apply strategies that create self-motivated employees

Course Outline

Lesson 1 Understanding Motivation

Topic 1A Recognize the Importance of Motivation

Topic 1B Assess Employee Motivation Levels

Topic 1C Meet Employee Motivational Needs

Lesson 2 Motivating Employees

Topic 2A Retain Good Employees

Topic 2B Communicate Effectively

Topic 2C Clarify Expectations

Topic 2D Provide Effective Feedback

Topic 2E Establish Goals

Topic 2F Choose Rewards

Lesson 3 Encouraging Self-Motivation in Employees

Topic 3A Encourage Self-Motivation

Topic 3B Create a Bond with the Organization

Topic 3C Provide Professional Growth Opportunities

Topic 3D Build a Sense of Accomplishment

Topic 3E Encourage Enthusiasm

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Performance Management

Course Description

New managers want to be able to step forward and assume their new responsibilities

with confidence You want to be able to lead the individuals on your team effectively by

conducting ongoing performance appraisals delivering helpful and instructive

feedback training and coaching and designing and implementing performance

standards You also want to develop talent within your team by employing effective

performance-management strategies on the job This course will give new managers

essential performance-management skills

You will explore basic performance-management techniques You will identify methods

of developing talent harnessing the engagement of team members and offering training

and coaching to individual team members through performance-management strategies

You will develop and implement performance standards conduct performance

appraisal conversations and give appropriate feedback and coaching to individuals for

their edification and the benefit of the team department and company

Upon successful completion of this course students will be able to

Plan ways of effectively harnessing engagement with the individuals on your

team You will identify methods of becoming a manager of choice within your

workplace by establishing your reputation as a manager who invests time

energy and effort in the team members and in committing to performance-

management strategies on the job

Plan strategies for aligning the performance management goals for the

individuals on your team with the established needs of your business You will

work with your team members to optimize their behavior in order to yield better

results for the company collaborate with team members to establish

performance goals ensure those goals are in alignment with business needs

discuss performance appraisals with your team members and deliver coaching

and feedback as necessary

Learn strategies for creating performance and development plans for

individuals You will create creative instructive development plans for team

members seeking career growth and strategic development plans to help team

members who are seriously struggling to meet their job requirements

Course Outline

Lesson 1 Becoming the Manager of Choice

Topic 1A Develop Talent

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Topic 1B Harness Engagement

Topic 1C Onboard New Team Members

Lesson 2 Using Performance Management Skills to Improve Performance

Topic 2A Identify Individual Performance Goals

Topic 2B Discuss a Performance Appraisal

Topic 2C Use Effective Interviewing Skills

Topic 2D Provide Appropriate Feedback and Coaching

Lesson 3 Creating Performance and Development Plans

Topic 3A Initiate the Performance Plan

Topic 3B Create an Improvement Plan for Performance Problems

Topic 3C Create a Development Plan for Career Growth

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

CBP Leadership

Course Description

The CBPtrade Leadership Certification equips the business professional with the skills and

characteristics required for effective leadership Effective leadership skills are in demand

in every aspect of business and are recognized as an indispensable element for corporate

success The CBPtrade Leadership certification module covers all of the essentials of todayrsquos

leaders This is a hands-on and interactive module that uses real life scenarios to develop

practical leadership skills

Course Outline

Module 1 Introduction to Effective Leadership

Leadership Defined

The Definition Of A Leader

The Definition Of A Follower

Effective Leadership

Skill A Developed Talent Or Ability

Responsibilities Of A Leader

Developing a Vision

Developing a Mission and Goals

Working Towards Achieving Goals and Objectives

Building A Cohesive Team

Identifying And Meeting Team Needs

Measuring Team Performance

Holding Team Members Accountable

Motivating Team Members

Leadership Potential

Everyone Can Be A Leader

Circumstances make and Shape Leaders

Leaders Embrace Responsibility

What do you need to be an effective leader

Clear Goals

Training

Followers

Leadership vs Management

Leaders Lead and Manage

Module 2 Choosing the appropriate leadership style

The Transitionary Nature of Leadership

What Happens When The Major Goals Are Accomplished

Situations May Change

Leadership Styles

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Relational Support

Functional Support

The Follower

Situational Leadership

Module 3 Developing a Vision amp a Mission

Vision

Definition

Purpose

Direction and Destination

Passion

Values

Guidelines or Standards

Vision Plan

Mission

Goal

Objectives

Plans

Mission plan

Guidelines For Developing A Mission Plan

Communication and Vision

Developing A Clear Vision

A Vision Culture

Module 4 Effective Decision Making

Effective Decision Making

Establishing Criteria1048708 Rating Criteria

Problem Identification amp Analysis

Problem Resolution

A look at Problem Resolution

Problem Resolution

Implementation

Module 5 Team Building for Leaders

Team Building

Group Vs Team

Leading a Team of Leaders

Responsibilities of a team leader

Mission Goals and Objectives

Team Member Selection Criteria

Communicate Team Memberrsquos Responsibilities

Meeting Team Needs

Motivation

Accountability

Team Building Benefits

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Coaching Motivation and Performance

Course Description

This course teaches students the basics of creating a performance plan and the appraisal

process Students will learn how to conduct a performance-planning meeting document

the performance plan provide positive and constructive feedback coach employees

during the appraisal period appraise employees performance conduct an appraisal

discussion and document an appraisal Course activities also cover communicating to

performance problems to employees making performance improvements conducting a

status meeting and documenting ongoing communication Students will also learn how

to respond to a defensive employee resolve conflict in an appraisal discussion and

understand the laws governing the appraisal process to reduce the risk of legal

challenge The manual is designed for quick scanning in the classroom and filled with

interactive exercises that help ensure student success

Course Outline

Unit 1 Understand performance management

Topic A Performance management

Topic B Performance management plan

Topic C Job description

Unit 2 Performance-planning meeting

Topic A Understand performance-planning meeting

Topic B Process for providing feedback

Topic C Coaching employees

Unit 3 Appraising employees performance

Topic A Performance appraisal process

Topic B Gather appraisal materials

Topic C Prepare for an appraisal discussion

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Communication Skills

Course Description

This course teaches basic communication terms and organization basics Students will

learn how to communicate effectively motivate employees overcome communication

barriers develop leadership habits understand how communication flows within an

organization develop networks and identify the roles that individuals fulfill in an

organization Course activities also cover applying technology to organizational

communication discussing innovation and change examining how environmental

context affects communication and discussion how power and politics affect an

organization Students will also learn how to manage change stress conflict and

empower individuals The manual is designed for quick scanning in the classroom and

filled with interactive exercises that help ensure student success

Course Outline

Unit 1 Communication basics

Topic A Effective communication

Topic B Organizational management

Topic C Organization types and characteristics

Topic D Communication flow

Unit 2 Leadership and motivation

Topic A Communication and leadership

Topic B Communication and motivation

Unit 3 Relational context and organizations

Topic A Relational context

Topic B Relationships and organizations

Unit 4 Technology in the workplace

Topic A Workplace technology

Topic B Impact of technology

Topic C Technology guidelines

Unit 5 Context stress and managerial tools

Topic A Environmental context

Topic B Stress and communication

Unit 6 Innovation and change

Topic A Aspects of innovation

Topic B Aspects of change

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Unit 7 Power politics and diversity

Topic A Power and communication

Topic B Diversity and communication

Topic C Empowerment and communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Conflict Resolution

Course Description

You will identify the sources of conflict and how to manage conflict effectively

Upon successful completion of this course students will be able to

Develop skills to assess a conflict situation and monitor your reaction to the

conflict

Utilize effective communication techniques to manage conflict in a proactive

manner

Resolve conflict through identifying its source and determining and

implementing the best solution

Course Outline

Lesson 1 Recognizing Conflict

Topic 1A Identify Your Personal Reaction to Conflict

Topic 1B Develop a Healthy Attitude Toward Conflict

Topic 1C Assess the Situation

Topic 1D Avoid Conflict Escalation

Lesson 2 Responding to Conflict

Topic 2A Actively Listen

Topic 2B Communicate Effectively

Topic 2C Respond to Negative Tactics

Lesson 3 Resolving Conflict

Topic 3A Identify the Source of the Conflict

Topic 3B Determine the Best Solution

Topic 3C Implement the Solution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Customer Service

Course Description

The CBPtrade Customer Service Certification provides the foundation for quality customer

service and focuses on building life-long customer relationships by developing effective

customer-care strategies

The CBPtrade Customer Service certification module provides guidelines for emerging

technologies such as Internet Chat Additionally this module uses various hands-on and

interactive scenarios to develop the foundation customer care skills needed to provide

excellence in service

Course Outline

Putting the Customer First

Your CustomersmdashYour Companyrsquos Greatest Asset

Each Customer is Important

Giving Customers What They Want

Determine Customer Satisfaction

Seeing Things from the Customerrsquos Point of View

Knowing Your Customers

Developing a Customer Profile

Using Information

Why Customers Buy

Sell Benefits not Features

Show that Yoursquore an Expert

Internal Customers

Pleasing the Customer

Building Relationships

Meetings Customerrsquos Unspoken Needs

Staying in Touch

Building a Partnership

Building Rapport

Creating Win-Win Solutions

Using the WIIFM Principle

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Providing Superior Service

Going the Extra Mile

The Double-Bagger Attitude

Become a CARER

Working as a Team

Soothing Dissatisfied Customers

Viewing Complaints as Opportunities

When a Customer is Angry or Upset

Stop Complaints before they Develop

Service Recovery

Saying No

Coping with Your Own Stress

Customer Service by Telephone

Telephone Etiquette

Soothing Upset Customers

Guidelines for Placing Calls

Leaving Messages

Telephone Technology

The Telephone as a Customer Service Tool

Serving Customers Electronically

The Way of the Future

Developing Customer Oriented Web Sites

Serving Your E-Commerce Customers

Providing the Human Touch

Using E-mail Effectively

Customer Diversity

The Changing World of Business

Serving International Customers

When in Rome

Demographic Trend

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Negotiating

Course Description

You will perform the basic steps in a business negotiation

Upon successful completion of this course students will be able to

Prepare to negotiate in a business environment

Initiate negotiations and follow through on their results

Negotiate with your partner

Follow through on a completed business negotiation

Negotiate in unique business circumstances

Course Outline

Lesson 1 Preparing to Negotiate

Topic 1A Establish a Successful Mindset

Topic 1B Research the Other Party

Topic 1C Determine the Value of the Item Being Negotiated

Topic 1D Determine Where Youd Like Negotiations to Take Place

Topic 1E Establish Your Best- and Worst-Acceptable Outcomes

Topic 1F Research Your Best Alternative to a Negotiated Agreement (BATNA)

Lesson 2 Initiating Negotiation Establishing the Ground Rules

Topic 2A Establish Rapport

Topic 2B Establish Your Status

Topic 2C Choose the Communication Method for Negotiation

Topic 2D Establish the Rules of Engagement

Topic 2E Set a Timeline

Topic 2F Establish How Negotiation Results Will Be Communicated and

Implemented

Lesson 3 Negotiating

Topic 3A Encourage the Other Party to Issue the First Proposal

Topic 3B Make the First Proposal

Topic 3C Counter the Offer or Proposal

Topic 3D Accept an Offer or Abort Negotiations

Topic 3E Work Through an Impasse

Lesson 4 Following Through

Topic 4A Evaluate the Success of the Negotiation

Topic 4B Follow Up on the Relationship

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Lesson 5 Negotiating in Special Circumstances

Topic 5A Cross-Cultural Negotiation

Topic 5B Cross-Generational Negotiation

Topic 5C Negotiation with Supervisors and Subordinates

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Interviewing Skills

Course Description

This course teaches students the fundamentals of interviewing Students will prepare

themselves to interview a prospective employee by identifying the necessary skills and

the type of personality that will fit best in the company Students examine the guidelines

for interviewing candidates researching references handling difficult candidates

evaluating candidates choosing objectively and appropriately following up with all

interviewees Course activities also cover understanding the laws regarding

interviewing and selection-equal employment opportunity pregnancy discrimination

disabilities and immigration status-and functioning within their parameters The

manual is designed for quick scanning in the classroom and filled with interactive

exercises that help ensure student success

Course Outline

Unit 1 Fundamentals of interviews

Topic A Selection interviews

Topic B Success factors

Unit 2 Planning and preparing

Topic A Plan and prepare for an interview

Topic B Personality styles

Unit 3 Handling and conducting

Topic A Handle an interview

Topic B Conduct an interview

Unit 4 Evaluating and deciding

Topic A Evaluate a candidate

Topic B Make a decision

Unit 5 Following up

Topic A Follow up after an interview

Unit 6 EEO guidelines

Topic A Evaluate a candidate

Unit 7 Non-discrimination and interview questions

Topic A Identify appropriate questions

Unit 8 Federal laws

Topic A Americans with Disabilities Act

Topic B Immigration Reform and Control Act

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Excelling in a Supervisor Position

Course Description

It happens all the time You did great work as an employee and now you have been

promoted to a supervisory position Yoursquore no longer just ldquoone of the guysrdquo Now you

are responsible for directing the work of other people and creating an effective and

efficient work environment

What do you do Holler for help Hope that everything works out OK Pray that no

one notices your mistakes

Most supervisors are thrown into supervisory positions with little or no preparation

And the most amazing thing is ndash they are not offered an opportunity to receive any

training

Not many of us are born knowing how to manage motivate lead hire discipline or fire

other people But now you need to know how to do all those things

In this course you will cover characteristics of a motivating work environment the

skills and knowledge required to effectively lead people how to get employees to accept

responsibility and authority how to hold employees accountable for specific results

how to set performance standards and get buy in how to handle change and conflict amp

how to work with employee evaluations

Course Outline

Topic 1 Learn the characteristics of an effective supervisor

Topic 2 Understand leadership styles and the qualities of a good leader

Topic 3 Learn the core functions of setting goals and planning organizing work and

assigning tasks and controlling work performance

Topic 4 Understand steps for effective decision-making

Topic 5 Gain skills in how to motivate todayrsquos workers

Topic 6 Practice communication skills such as listening giving instructions and

giving criticism

Topic 7 Understand how to evaluate and discipline employees

Topic 8 Learn how to manage change and resolve conflicts constructively

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Motivating Your Employees

Course Description

This course will assist you in understanding and implementing strategies that will help

to motivate your work force

You will identify motivation and the factors that influence it You will also implement

managerial strategies to increase employee motivation to improve job performance and

ultimately to create a self-motivated work force

Upon successful completion of this course students will be able to

Identify employee motivation levels and needs

Apply strategies to help motivate employees

Apply strategies that create self-motivated employees

Course Outline

Lesson 1 Understanding Motivation

Topic 1A Recognize the Importance of Motivation

Topic 1B Assess Employee Motivation Levels

Topic 1C Meet Employee Motivational Needs

Lesson 2 Motivating Employees

Topic 2A Retain Good Employees

Topic 2B Communicate Effectively

Topic 2C Clarify Expectations

Topic 2D Provide Effective Feedback

Topic 2E Establish Goals

Topic 2F Choose Rewards

Lesson 3 Encouraging Self-Motivation in Employees

Topic 3A Encourage Self-Motivation

Topic 3B Create a Bond with the Organization

Topic 3C Provide Professional Growth Opportunities

Topic 3D Build a Sense of Accomplishment

Topic 3E Encourage Enthusiasm

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Performance Management

Course Description

New managers want to be able to step forward and assume their new responsibilities

with confidence You want to be able to lead the individuals on your team effectively by

conducting ongoing performance appraisals delivering helpful and instructive

feedback training and coaching and designing and implementing performance

standards You also want to develop talent within your team by employing effective

performance-management strategies on the job This course will give new managers

essential performance-management skills

You will explore basic performance-management techniques You will identify methods

of developing talent harnessing the engagement of team members and offering training

and coaching to individual team members through performance-management strategies

You will develop and implement performance standards conduct performance

appraisal conversations and give appropriate feedback and coaching to individuals for

their edification and the benefit of the team department and company

Upon successful completion of this course students will be able to

Plan ways of effectively harnessing engagement with the individuals on your

team You will identify methods of becoming a manager of choice within your

workplace by establishing your reputation as a manager who invests time

energy and effort in the team members and in committing to performance-

management strategies on the job

Plan strategies for aligning the performance management goals for the

individuals on your team with the established needs of your business You will

work with your team members to optimize their behavior in order to yield better

results for the company collaborate with team members to establish

performance goals ensure those goals are in alignment with business needs

discuss performance appraisals with your team members and deliver coaching

and feedback as necessary

Learn strategies for creating performance and development plans for

individuals You will create creative instructive development plans for team

members seeking career growth and strategic development plans to help team

members who are seriously struggling to meet their job requirements

Course Outline

Lesson 1 Becoming the Manager of Choice

Topic 1A Develop Talent

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Topic 1B Harness Engagement

Topic 1C Onboard New Team Members

Lesson 2 Using Performance Management Skills to Improve Performance

Topic 2A Identify Individual Performance Goals

Topic 2B Discuss a Performance Appraisal

Topic 2C Use Effective Interviewing Skills

Topic 2D Provide Appropriate Feedback and Coaching

Lesson 3 Creating Performance and Development Plans

Topic 3A Initiate the Performance Plan

Topic 3B Create an Improvement Plan for Performance Problems

Topic 3C Create a Development Plan for Career Growth

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

CBP Leadership

Course Description

The CBPtrade Leadership Certification equips the business professional with the skills and

characteristics required for effective leadership Effective leadership skills are in demand

in every aspect of business and are recognized as an indispensable element for corporate

success The CBPtrade Leadership certification module covers all of the essentials of todayrsquos

leaders This is a hands-on and interactive module that uses real life scenarios to develop

practical leadership skills

Course Outline

Module 1 Introduction to Effective Leadership

Leadership Defined

The Definition Of A Leader

The Definition Of A Follower

Effective Leadership

Skill A Developed Talent Or Ability

Responsibilities Of A Leader

Developing a Vision

Developing a Mission and Goals

Working Towards Achieving Goals and Objectives

Building A Cohesive Team

Identifying And Meeting Team Needs

Measuring Team Performance

Holding Team Members Accountable

Motivating Team Members

Leadership Potential

Everyone Can Be A Leader

Circumstances make and Shape Leaders

Leaders Embrace Responsibility

What do you need to be an effective leader

Clear Goals

Training

Followers

Leadership vs Management

Leaders Lead and Manage

Module 2 Choosing the appropriate leadership style

The Transitionary Nature of Leadership

What Happens When The Major Goals Are Accomplished

Situations May Change

Leadership Styles

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Relational Support

Functional Support

The Follower

Situational Leadership

Module 3 Developing a Vision amp a Mission

Vision

Definition

Purpose

Direction and Destination

Passion

Values

Guidelines or Standards

Vision Plan

Mission

Goal

Objectives

Plans

Mission plan

Guidelines For Developing A Mission Plan

Communication and Vision

Developing A Clear Vision

A Vision Culture

Module 4 Effective Decision Making

Effective Decision Making

Establishing Criteria1048708 Rating Criteria

Problem Identification amp Analysis

Problem Resolution

A look at Problem Resolution

Problem Resolution

Implementation

Module 5 Team Building for Leaders

Team Building

Group Vs Team

Leading a Team of Leaders

Responsibilities of a team leader

Mission Goals and Objectives

Team Member Selection Criteria

Communicate Team Memberrsquos Responsibilities

Meeting Team Needs

Motivation

Accountability

Team Building Benefits

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Communication Skills

Course Description

This course teaches basic communication terms and organization basics Students will

learn how to communicate effectively motivate employees overcome communication

barriers develop leadership habits understand how communication flows within an

organization develop networks and identify the roles that individuals fulfill in an

organization Course activities also cover applying technology to organizational

communication discussing innovation and change examining how environmental

context affects communication and discussion how power and politics affect an

organization Students will also learn how to manage change stress conflict and

empower individuals The manual is designed for quick scanning in the classroom and

filled with interactive exercises that help ensure student success

Course Outline

Unit 1 Communication basics

Topic A Effective communication

Topic B Organizational management

Topic C Organization types and characteristics

Topic D Communication flow

Unit 2 Leadership and motivation

Topic A Communication and leadership

Topic B Communication and motivation

Unit 3 Relational context and organizations

Topic A Relational context

Topic B Relationships and organizations

Unit 4 Technology in the workplace

Topic A Workplace technology

Topic B Impact of technology

Topic C Technology guidelines

Unit 5 Context stress and managerial tools

Topic A Environmental context

Topic B Stress and communication

Unit 6 Innovation and change

Topic A Aspects of innovation

Topic B Aspects of change

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Unit 7 Power politics and diversity

Topic A Power and communication

Topic B Diversity and communication

Topic C Empowerment and communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Conflict Resolution

Course Description

You will identify the sources of conflict and how to manage conflict effectively

Upon successful completion of this course students will be able to

Develop skills to assess a conflict situation and monitor your reaction to the

conflict

Utilize effective communication techniques to manage conflict in a proactive

manner

Resolve conflict through identifying its source and determining and

implementing the best solution

Course Outline

Lesson 1 Recognizing Conflict

Topic 1A Identify Your Personal Reaction to Conflict

Topic 1B Develop a Healthy Attitude Toward Conflict

Topic 1C Assess the Situation

Topic 1D Avoid Conflict Escalation

Lesson 2 Responding to Conflict

Topic 2A Actively Listen

Topic 2B Communicate Effectively

Topic 2C Respond to Negative Tactics

Lesson 3 Resolving Conflict

Topic 3A Identify the Source of the Conflict

Topic 3B Determine the Best Solution

Topic 3C Implement the Solution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Customer Service

Course Description

The CBPtrade Customer Service Certification provides the foundation for quality customer

service and focuses on building life-long customer relationships by developing effective

customer-care strategies

The CBPtrade Customer Service certification module provides guidelines for emerging

technologies such as Internet Chat Additionally this module uses various hands-on and

interactive scenarios to develop the foundation customer care skills needed to provide

excellence in service

Course Outline

Putting the Customer First

Your CustomersmdashYour Companyrsquos Greatest Asset

Each Customer is Important

Giving Customers What They Want

Determine Customer Satisfaction

Seeing Things from the Customerrsquos Point of View

Knowing Your Customers

Developing a Customer Profile

Using Information

Why Customers Buy

Sell Benefits not Features

Show that Yoursquore an Expert

Internal Customers

Pleasing the Customer

Building Relationships

Meetings Customerrsquos Unspoken Needs

Staying in Touch

Building a Partnership

Building Rapport

Creating Win-Win Solutions

Using the WIIFM Principle

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Providing Superior Service

Going the Extra Mile

The Double-Bagger Attitude

Become a CARER

Working as a Team

Soothing Dissatisfied Customers

Viewing Complaints as Opportunities

When a Customer is Angry or Upset

Stop Complaints before they Develop

Service Recovery

Saying No

Coping with Your Own Stress

Customer Service by Telephone

Telephone Etiquette

Soothing Upset Customers

Guidelines for Placing Calls

Leaving Messages

Telephone Technology

The Telephone as a Customer Service Tool

Serving Customers Electronically

The Way of the Future

Developing Customer Oriented Web Sites

Serving Your E-Commerce Customers

Providing the Human Touch

Using E-mail Effectively

Customer Diversity

The Changing World of Business

Serving International Customers

When in Rome

Demographic Trend

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Negotiating

Course Description

You will perform the basic steps in a business negotiation

Upon successful completion of this course students will be able to

Prepare to negotiate in a business environment

Initiate negotiations and follow through on their results

Negotiate with your partner

Follow through on a completed business negotiation

Negotiate in unique business circumstances

Course Outline

Lesson 1 Preparing to Negotiate

Topic 1A Establish a Successful Mindset

Topic 1B Research the Other Party

Topic 1C Determine the Value of the Item Being Negotiated

Topic 1D Determine Where Youd Like Negotiations to Take Place

Topic 1E Establish Your Best- and Worst-Acceptable Outcomes

Topic 1F Research Your Best Alternative to a Negotiated Agreement (BATNA)

Lesson 2 Initiating Negotiation Establishing the Ground Rules

Topic 2A Establish Rapport

Topic 2B Establish Your Status

Topic 2C Choose the Communication Method for Negotiation

Topic 2D Establish the Rules of Engagement

Topic 2E Set a Timeline

Topic 2F Establish How Negotiation Results Will Be Communicated and

Implemented

Lesson 3 Negotiating

Topic 3A Encourage the Other Party to Issue the First Proposal

Topic 3B Make the First Proposal

Topic 3C Counter the Offer or Proposal

Topic 3D Accept an Offer or Abort Negotiations

Topic 3E Work Through an Impasse

Lesson 4 Following Through

Topic 4A Evaluate the Success of the Negotiation

Topic 4B Follow Up on the Relationship

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Lesson 5 Negotiating in Special Circumstances

Topic 5A Cross-Cultural Negotiation

Topic 5B Cross-Generational Negotiation

Topic 5C Negotiation with Supervisors and Subordinates

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Interviewing Skills

Course Description

This course teaches students the fundamentals of interviewing Students will prepare

themselves to interview a prospective employee by identifying the necessary skills and

the type of personality that will fit best in the company Students examine the guidelines

for interviewing candidates researching references handling difficult candidates

evaluating candidates choosing objectively and appropriately following up with all

interviewees Course activities also cover understanding the laws regarding

interviewing and selection-equal employment opportunity pregnancy discrimination

disabilities and immigration status-and functioning within their parameters The

manual is designed for quick scanning in the classroom and filled with interactive

exercises that help ensure student success

Course Outline

Unit 1 Fundamentals of interviews

Topic A Selection interviews

Topic B Success factors

Unit 2 Planning and preparing

Topic A Plan and prepare for an interview

Topic B Personality styles

Unit 3 Handling and conducting

Topic A Handle an interview

Topic B Conduct an interview

Unit 4 Evaluating and deciding

Topic A Evaluate a candidate

Topic B Make a decision

Unit 5 Following up

Topic A Follow up after an interview

Unit 6 EEO guidelines

Topic A Evaluate a candidate

Unit 7 Non-discrimination and interview questions

Topic A Identify appropriate questions

Unit 8 Federal laws

Topic A Americans with Disabilities Act

Topic B Immigration Reform and Control Act

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Excelling in a Supervisor Position

Course Description

It happens all the time You did great work as an employee and now you have been

promoted to a supervisory position Yoursquore no longer just ldquoone of the guysrdquo Now you

are responsible for directing the work of other people and creating an effective and

efficient work environment

What do you do Holler for help Hope that everything works out OK Pray that no

one notices your mistakes

Most supervisors are thrown into supervisory positions with little or no preparation

And the most amazing thing is ndash they are not offered an opportunity to receive any

training

Not many of us are born knowing how to manage motivate lead hire discipline or fire

other people But now you need to know how to do all those things

In this course you will cover characteristics of a motivating work environment the

skills and knowledge required to effectively lead people how to get employees to accept

responsibility and authority how to hold employees accountable for specific results

how to set performance standards and get buy in how to handle change and conflict amp

how to work with employee evaluations

Course Outline

Topic 1 Learn the characteristics of an effective supervisor

Topic 2 Understand leadership styles and the qualities of a good leader

Topic 3 Learn the core functions of setting goals and planning organizing work and

assigning tasks and controlling work performance

Topic 4 Understand steps for effective decision-making

Topic 5 Gain skills in how to motivate todayrsquos workers

Topic 6 Practice communication skills such as listening giving instructions and

giving criticism

Topic 7 Understand how to evaluate and discipline employees

Topic 8 Learn how to manage change and resolve conflicts constructively

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Motivating Your Employees

Course Description

This course will assist you in understanding and implementing strategies that will help

to motivate your work force

You will identify motivation and the factors that influence it You will also implement

managerial strategies to increase employee motivation to improve job performance and

ultimately to create a self-motivated work force

Upon successful completion of this course students will be able to

Identify employee motivation levels and needs

Apply strategies to help motivate employees

Apply strategies that create self-motivated employees

Course Outline

Lesson 1 Understanding Motivation

Topic 1A Recognize the Importance of Motivation

Topic 1B Assess Employee Motivation Levels

Topic 1C Meet Employee Motivational Needs

Lesson 2 Motivating Employees

Topic 2A Retain Good Employees

Topic 2B Communicate Effectively

Topic 2C Clarify Expectations

Topic 2D Provide Effective Feedback

Topic 2E Establish Goals

Topic 2F Choose Rewards

Lesson 3 Encouraging Self-Motivation in Employees

Topic 3A Encourage Self-Motivation

Topic 3B Create a Bond with the Organization

Topic 3C Provide Professional Growth Opportunities

Topic 3D Build a Sense of Accomplishment

Topic 3E Encourage Enthusiasm

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Performance Management

Course Description

New managers want to be able to step forward and assume their new responsibilities

with confidence You want to be able to lead the individuals on your team effectively by

conducting ongoing performance appraisals delivering helpful and instructive

feedback training and coaching and designing and implementing performance

standards You also want to develop talent within your team by employing effective

performance-management strategies on the job This course will give new managers

essential performance-management skills

You will explore basic performance-management techniques You will identify methods

of developing talent harnessing the engagement of team members and offering training

and coaching to individual team members through performance-management strategies

You will develop and implement performance standards conduct performance

appraisal conversations and give appropriate feedback and coaching to individuals for

their edification and the benefit of the team department and company

Upon successful completion of this course students will be able to

Plan ways of effectively harnessing engagement with the individuals on your

team You will identify methods of becoming a manager of choice within your

workplace by establishing your reputation as a manager who invests time

energy and effort in the team members and in committing to performance-

management strategies on the job

Plan strategies for aligning the performance management goals for the

individuals on your team with the established needs of your business You will

work with your team members to optimize their behavior in order to yield better

results for the company collaborate with team members to establish

performance goals ensure those goals are in alignment with business needs

discuss performance appraisals with your team members and deliver coaching

and feedback as necessary

Learn strategies for creating performance and development plans for

individuals You will create creative instructive development plans for team

members seeking career growth and strategic development plans to help team

members who are seriously struggling to meet their job requirements

Course Outline

Lesson 1 Becoming the Manager of Choice

Topic 1A Develop Talent

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Topic 1B Harness Engagement

Topic 1C Onboard New Team Members

Lesson 2 Using Performance Management Skills to Improve Performance

Topic 2A Identify Individual Performance Goals

Topic 2B Discuss a Performance Appraisal

Topic 2C Use Effective Interviewing Skills

Topic 2D Provide Appropriate Feedback and Coaching

Lesson 3 Creating Performance and Development Plans

Topic 3A Initiate the Performance Plan

Topic 3B Create an Improvement Plan for Performance Problems

Topic 3C Create a Development Plan for Career Growth

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

CBP Leadership

Course Description

The CBPtrade Leadership Certification equips the business professional with the skills and

characteristics required for effective leadership Effective leadership skills are in demand

in every aspect of business and are recognized as an indispensable element for corporate

success The CBPtrade Leadership certification module covers all of the essentials of todayrsquos

leaders This is a hands-on and interactive module that uses real life scenarios to develop

practical leadership skills

Course Outline

Module 1 Introduction to Effective Leadership

Leadership Defined

The Definition Of A Leader

The Definition Of A Follower

Effective Leadership

Skill A Developed Talent Or Ability

Responsibilities Of A Leader

Developing a Vision

Developing a Mission and Goals

Working Towards Achieving Goals and Objectives

Building A Cohesive Team

Identifying And Meeting Team Needs

Measuring Team Performance

Holding Team Members Accountable

Motivating Team Members

Leadership Potential

Everyone Can Be A Leader

Circumstances make and Shape Leaders

Leaders Embrace Responsibility

What do you need to be an effective leader

Clear Goals

Training

Followers

Leadership vs Management

Leaders Lead and Manage

Module 2 Choosing the appropriate leadership style

The Transitionary Nature of Leadership

What Happens When The Major Goals Are Accomplished

Situations May Change

Leadership Styles

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Relational Support

Functional Support

The Follower

Situational Leadership

Module 3 Developing a Vision amp a Mission

Vision

Definition

Purpose

Direction and Destination

Passion

Values

Guidelines or Standards

Vision Plan

Mission

Goal

Objectives

Plans

Mission plan

Guidelines For Developing A Mission Plan

Communication and Vision

Developing A Clear Vision

A Vision Culture

Module 4 Effective Decision Making

Effective Decision Making

Establishing Criteria1048708 Rating Criteria

Problem Identification amp Analysis

Problem Resolution

A look at Problem Resolution

Problem Resolution

Implementation

Module 5 Team Building for Leaders

Team Building

Group Vs Team

Leading a Team of Leaders

Responsibilities of a team leader

Mission Goals and Objectives

Team Member Selection Criteria

Communicate Team Memberrsquos Responsibilities

Meeting Team Needs

Motivation

Accountability

Team Building Benefits

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Unit 7 Power politics and diversity

Topic A Power and communication

Topic B Diversity and communication

Topic C Empowerment and communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Conflict Resolution

Course Description

You will identify the sources of conflict and how to manage conflict effectively

Upon successful completion of this course students will be able to

Develop skills to assess a conflict situation and monitor your reaction to the

conflict

Utilize effective communication techniques to manage conflict in a proactive

manner

Resolve conflict through identifying its source and determining and

implementing the best solution

Course Outline

Lesson 1 Recognizing Conflict

Topic 1A Identify Your Personal Reaction to Conflict

Topic 1B Develop a Healthy Attitude Toward Conflict

Topic 1C Assess the Situation

Topic 1D Avoid Conflict Escalation

Lesson 2 Responding to Conflict

Topic 2A Actively Listen

Topic 2B Communicate Effectively

Topic 2C Respond to Negative Tactics

Lesson 3 Resolving Conflict

Topic 3A Identify the Source of the Conflict

Topic 3B Determine the Best Solution

Topic 3C Implement the Solution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Customer Service

Course Description

The CBPtrade Customer Service Certification provides the foundation for quality customer

service and focuses on building life-long customer relationships by developing effective

customer-care strategies

The CBPtrade Customer Service certification module provides guidelines for emerging

technologies such as Internet Chat Additionally this module uses various hands-on and

interactive scenarios to develop the foundation customer care skills needed to provide

excellence in service

Course Outline

Putting the Customer First

Your CustomersmdashYour Companyrsquos Greatest Asset

Each Customer is Important

Giving Customers What They Want

Determine Customer Satisfaction

Seeing Things from the Customerrsquos Point of View

Knowing Your Customers

Developing a Customer Profile

Using Information

Why Customers Buy

Sell Benefits not Features

Show that Yoursquore an Expert

Internal Customers

Pleasing the Customer

Building Relationships

Meetings Customerrsquos Unspoken Needs

Staying in Touch

Building a Partnership

Building Rapport

Creating Win-Win Solutions

Using the WIIFM Principle

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Providing Superior Service

Going the Extra Mile

The Double-Bagger Attitude

Become a CARER

Working as a Team

Soothing Dissatisfied Customers

Viewing Complaints as Opportunities

When a Customer is Angry or Upset

Stop Complaints before they Develop

Service Recovery

Saying No

Coping with Your Own Stress

Customer Service by Telephone

Telephone Etiquette

Soothing Upset Customers

Guidelines for Placing Calls

Leaving Messages

Telephone Technology

The Telephone as a Customer Service Tool

Serving Customers Electronically

The Way of the Future

Developing Customer Oriented Web Sites

Serving Your E-Commerce Customers

Providing the Human Touch

Using E-mail Effectively

Customer Diversity

The Changing World of Business

Serving International Customers

When in Rome

Demographic Trend

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Negotiating

Course Description

You will perform the basic steps in a business negotiation

Upon successful completion of this course students will be able to

Prepare to negotiate in a business environment

Initiate negotiations and follow through on their results

Negotiate with your partner

Follow through on a completed business negotiation

Negotiate in unique business circumstances

Course Outline

Lesson 1 Preparing to Negotiate

Topic 1A Establish a Successful Mindset

Topic 1B Research the Other Party

Topic 1C Determine the Value of the Item Being Negotiated

Topic 1D Determine Where Youd Like Negotiations to Take Place

Topic 1E Establish Your Best- and Worst-Acceptable Outcomes

Topic 1F Research Your Best Alternative to a Negotiated Agreement (BATNA)

Lesson 2 Initiating Negotiation Establishing the Ground Rules

Topic 2A Establish Rapport

Topic 2B Establish Your Status

Topic 2C Choose the Communication Method for Negotiation

Topic 2D Establish the Rules of Engagement

Topic 2E Set a Timeline

Topic 2F Establish How Negotiation Results Will Be Communicated and

Implemented

Lesson 3 Negotiating

Topic 3A Encourage the Other Party to Issue the First Proposal

Topic 3B Make the First Proposal

Topic 3C Counter the Offer or Proposal

Topic 3D Accept an Offer or Abort Negotiations

Topic 3E Work Through an Impasse

Lesson 4 Following Through

Topic 4A Evaluate the Success of the Negotiation

Topic 4B Follow Up on the Relationship

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Lesson 5 Negotiating in Special Circumstances

Topic 5A Cross-Cultural Negotiation

Topic 5B Cross-Generational Negotiation

Topic 5C Negotiation with Supervisors and Subordinates

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Interviewing Skills

Course Description

This course teaches students the fundamentals of interviewing Students will prepare

themselves to interview a prospective employee by identifying the necessary skills and

the type of personality that will fit best in the company Students examine the guidelines

for interviewing candidates researching references handling difficult candidates

evaluating candidates choosing objectively and appropriately following up with all

interviewees Course activities also cover understanding the laws regarding

interviewing and selection-equal employment opportunity pregnancy discrimination

disabilities and immigration status-and functioning within their parameters The

manual is designed for quick scanning in the classroom and filled with interactive

exercises that help ensure student success

Course Outline

Unit 1 Fundamentals of interviews

Topic A Selection interviews

Topic B Success factors

Unit 2 Planning and preparing

Topic A Plan and prepare for an interview

Topic B Personality styles

Unit 3 Handling and conducting

Topic A Handle an interview

Topic B Conduct an interview

Unit 4 Evaluating and deciding

Topic A Evaluate a candidate

Topic B Make a decision

Unit 5 Following up

Topic A Follow up after an interview

Unit 6 EEO guidelines

Topic A Evaluate a candidate

Unit 7 Non-discrimination and interview questions

Topic A Identify appropriate questions

Unit 8 Federal laws

Topic A Americans with Disabilities Act

Topic B Immigration Reform and Control Act

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Excelling in a Supervisor Position

Course Description

It happens all the time You did great work as an employee and now you have been

promoted to a supervisory position Yoursquore no longer just ldquoone of the guysrdquo Now you

are responsible for directing the work of other people and creating an effective and

efficient work environment

What do you do Holler for help Hope that everything works out OK Pray that no

one notices your mistakes

Most supervisors are thrown into supervisory positions with little or no preparation

And the most amazing thing is ndash they are not offered an opportunity to receive any

training

Not many of us are born knowing how to manage motivate lead hire discipline or fire

other people But now you need to know how to do all those things

In this course you will cover characteristics of a motivating work environment the

skills and knowledge required to effectively lead people how to get employees to accept

responsibility and authority how to hold employees accountable for specific results

how to set performance standards and get buy in how to handle change and conflict amp

how to work with employee evaluations

Course Outline

Topic 1 Learn the characteristics of an effective supervisor

Topic 2 Understand leadership styles and the qualities of a good leader

Topic 3 Learn the core functions of setting goals and planning organizing work and

assigning tasks and controlling work performance

Topic 4 Understand steps for effective decision-making

Topic 5 Gain skills in how to motivate todayrsquos workers

Topic 6 Practice communication skills such as listening giving instructions and

giving criticism

Topic 7 Understand how to evaluate and discipline employees

Topic 8 Learn how to manage change and resolve conflicts constructively

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Motivating Your Employees

Course Description

This course will assist you in understanding and implementing strategies that will help

to motivate your work force

You will identify motivation and the factors that influence it You will also implement

managerial strategies to increase employee motivation to improve job performance and

ultimately to create a self-motivated work force

Upon successful completion of this course students will be able to

Identify employee motivation levels and needs

Apply strategies to help motivate employees

Apply strategies that create self-motivated employees

Course Outline

Lesson 1 Understanding Motivation

Topic 1A Recognize the Importance of Motivation

Topic 1B Assess Employee Motivation Levels

Topic 1C Meet Employee Motivational Needs

Lesson 2 Motivating Employees

Topic 2A Retain Good Employees

Topic 2B Communicate Effectively

Topic 2C Clarify Expectations

Topic 2D Provide Effective Feedback

Topic 2E Establish Goals

Topic 2F Choose Rewards

Lesson 3 Encouraging Self-Motivation in Employees

Topic 3A Encourage Self-Motivation

Topic 3B Create a Bond with the Organization

Topic 3C Provide Professional Growth Opportunities

Topic 3D Build a Sense of Accomplishment

Topic 3E Encourage Enthusiasm

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Performance Management

Course Description

New managers want to be able to step forward and assume their new responsibilities

with confidence You want to be able to lead the individuals on your team effectively by

conducting ongoing performance appraisals delivering helpful and instructive

feedback training and coaching and designing and implementing performance

standards You also want to develop talent within your team by employing effective

performance-management strategies on the job This course will give new managers

essential performance-management skills

You will explore basic performance-management techniques You will identify methods

of developing talent harnessing the engagement of team members and offering training

and coaching to individual team members through performance-management strategies

You will develop and implement performance standards conduct performance

appraisal conversations and give appropriate feedback and coaching to individuals for

their edification and the benefit of the team department and company

Upon successful completion of this course students will be able to

Plan ways of effectively harnessing engagement with the individuals on your

team You will identify methods of becoming a manager of choice within your

workplace by establishing your reputation as a manager who invests time

energy and effort in the team members and in committing to performance-

management strategies on the job

Plan strategies for aligning the performance management goals for the

individuals on your team with the established needs of your business You will

work with your team members to optimize their behavior in order to yield better

results for the company collaborate with team members to establish

performance goals ensure those goals are in alignment with business needs

discuss performance appraisals with your team members and deliver coaching

and feedback as necessary

Learn strategies for creating performance and development plans for

individuals You will create creative instructive development plans for team

members seeking career growth and strategic development plans to help team

members who are seriously struggling to meet their job requirements

Course Outline

Lesson 1 Becoming the Manager of Choice

Topic 1A Develop Talent

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Topic 1B Harness Engagement

Topic 1C Onboard New Team Members

Lesson 2 Using Performance Management Skills to Improve Performance

Topic 2A Identify Individual Performance Goals

Topic 2B Discuss a Performance Appraisal

Topic 2C Use Effective Interviewing Skills

Topic 2D Provide Appropriate Feedback and Coaching

Lesson 3 Creating Performance and Development Plans

Topic 3A Initiate the Performance Plan

Topic 3B Create an Improvement Plan for Performance Problems

Topic 3C Create a Development Plan for Career Growth

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

CBP Leadership

Course Description

The CBPtrade Leadership Certification equips the business professional with the skills and

characteristics required for effective leadership Effective leadership skills are in demand

in every aspect of business and are recognized as an indispensable element for corporate

success The CBPtrade Leadership certification module covers all of the essentials of todayrsquos

leaders This is a hands-on and interactive module that uses real life scenarios to develop

practical leadership skills

Course Outline

Module 1 Introduction to Effective Leadership

Leadership Defined

The Definition Of A Leader

The Definition Of A Follower

Effective Leadership

Skill A Developed Talent Or Ability

Responsibilities Of A Leader

Developing a Vision

Developing a Mission and Goals

Working Towards Achieving Goals and Objectives

Building A Cohesive Team

Identifying And Meeting Team Needs

Measuring Team Performance

Holding Team Members Accountable

Motivating Team Members

Leadership Potential

Everyone Can Be A Leader

Circumstances make and Shape Leaders

Leaders Embrace Responsibility

What do you need to be an effective leader

Clear Goals

Training

Followers

Leadership vs Management

Leaders Lead and Manage

Module 2 Choosing the appropriate leadership style

The Transitionary Nature of Leadership

What Happens When The Major Goals Are Accomplished

Situations May Change

Leadership Styles

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Relational Support

Functional Support

The Follower

Situational Leadership

Module 3 Developing a Vision amp a Mission

Vision

Definition

Purpose

Direction and Destination

Passion

Values

Guidelines or Standards

Vision Plan

Mission

Goal

Objectives

Plans

Mission plan

Guidelines For Developing A Mission Plan

Communication and Vision

Developing A Clear Vision

A Vision Culture

Module 4 Effective Decision Making

Effective Decision Making

Establishing Criteria1048708 Rating Criteria

Problem Identification amp Analysis

Problem Resolution

A look at Problem Resolution

Problem Resolution

Implementation

Module 5 Team Building for Leaders

Team Building

Group Vs Team

Leading a Team of Leaders

Responsibilities of a team leader

Mission Goals and Objectives

Team Member Selection Criteria

Communicate Team Memberrsquos Responsibilities

Meeting Team Needs

Motivation

Accountability

Team Building Benefits

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Conflict Resolution

Course Description

You will identify the sources of conflict and how to manage conflict effectively

Upon successful completion of this course students will be able to

Develop skills to assess a conflict situation and monitor your reaction to the

conflict

Utilize effective communication techniques to manage conflict in a proactive

manner

Resolve conflict through identifying its source and determining and

implementing the best solution

Course Outline

Lesson 1 Recognizing Conflict

Topic 1A Identify Your Personal Reaction to Conflict

Topic 1B Develop a Healthy Attitude Toward Conflict

Topic 1C Assess the Situation

Topic 1D Avoid Conflict Escalation

Lesson 2 Responding to Conflict

Topic 2A Actively Listen

Topic 2B Communicate Effectively

Topic 2C Respond to Negative Tactics

Lesson 3 Resolving Conflict

Topic 3A Identify the Source of the Conflict

Topic 3B Determine the Best Solution

Topic 3C Implement the Solution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Customer Service

Course Description

The CBPtrade Customer Service Certification provides the foundation for quality customer

service and focuses on building life-long customer relationships by developing effective

customer-care strategies

The CBPtrade Customer Service certification module provides guidelines for emerging

technologies such as Internet Chat Additionally this module uses various hands-on and

interactive scenarios to develop the foundation customer care skills needed to provide

excellence in service

Course Outline

Putting the Customer First

Your CustomersmdashYour Companyrsquos Greatest Asset

Each Customer is Important

Giving Customers What They Want

Determine Customer Satisfaction

Seeing Things from the Customerrsquos Point of View

Knowing Your Customers

Developing a Customer Profile

Using Information

Why Customers Buy

Sell Benefits not Features

Show that Yoursquore an Expert

Internal Customers

Pleasing the Customer

Building Relationships

Meetings Customerrsquos Unspoken Needs

Staying in Touch

Building a Partnership

Building Rapport

Creating Win-Win Solutions

Using the WIIFM Principle

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Providing Superior Service

Going the Extra Mile

The Double-Bagger Attitude

Become a CARER

Working as a Team

Soothing Dissatisfied Customers

Viewing Complaints as Opportunities

When a Customer is Angry or Upset

Stop Complaints before they Develop

Service Recovery

Saying No

Coping with Your Own Stress

Customer Service by Telephone

Telephone Etiquette

Soothing Upset Customers

Guidelines for Placing Calls

Leaving Messages

Telephone Technology

The Telephone as a Customer Service Tool

Serving Customers Electronically

The Way of the Future

Developing Customer Oriented Web Sites

Serving Your E-Commerce Customers

Providing the Human Touch

Using E-mail Effectively

Customer Diversity

The Changing World of Business

Serving International Customers

When in Rome

Demographic Trend

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Negotiating

Course Description

You will perform the basic steps in a business negotiation

Upon successful completion of this course students will be able to

Prepare to negotiate in a business environment

Initiate negotiations and follow through on their results

Negotiate with your partner

Follow through on a completed business negotiation

Negotiate in unique business circumstances

Course Outline

Lesson 1 Preparing to Negotiate

Topic 1A Establish a Successful Mindset

Topic 1B Research the Other Party

Topic 1C Determine the Value of the Item Being Negotiated

Topic 1D Determine Where Youd Like Negotiations to Take Place

Topic 1E Establish Your Best- and Worst-Acceptable Outcomes

Topic 1F Research Your Best Alternative to a Negotiated Agreement (BATNA)

Lesson 2 Initiating Negotiation Establishing the Ground Rules

Topic 2A Establish Rapport

Topic 2B Establish Your Status

Topic 2C Choose the Communication Method for Negotiation

Topic 2D Establish the Rules of Engagement

Topic 2E Set a Timeline

Topic 2F Establish How Negotiation Results Will Be Communicated and

Implemented

Lesson 3 Negotiating

Topic 3A Encourage the Other Party to Issue the First Proposal

Topic 3B Make the First Proposal

Topic 3C Counter the Offer or Proposal

Topic 3D Accept an Offer or Abort Negotiations

Topic 3E Work Through an Impasse

Lesson 4 Following Through

Topic 4A Evaluate the Success of the Negotiation

Topic 4B Follow Up on the Relationship

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Lesson 5 Negotiating in Special Circumstances

Topic 5A Cross-Cultural Negotiation

Topic 5B Cross-Generational Negotiation

Topic 5C Negotiation with Supervisors and Subordinates

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Interviewing Skills

Course Description

This course teaches students the fundamentals of interviewing Students will prepare

themselves to interview a prospective employee by identifying the necessary skills and

the type of personality that will fit best in the company Students examine the guidelines

for interviewing candidates researching references handling difficult candidates

evaluating candidates choosing objectively and appropriately following up with all

interviewees Course activities also cover understanding the laws regarding

interviewing and selection-equal employment opportunity pregnancy discrimination

disabilities and immigration status-and functioning within their parameters The

manual is designed for quick scanning in the classroom and filled with interactive

exercises that help ensure student success

Course Outline

Unit 1 Fundamentals of interviews

Topic A Selection interviews

Topic B Success factors

Unit 2 Planning and preparing

Topic A Plan and prepare for an interview

Topic B Personality styles

Unit 3 Handling and conducting

Topic A Handle an interview

Topic B Conduct an interview

Unit 4 Evaluating and deciding

Topic A Evaluate a candidate

Topic B Make a decision

Unit 5 Following up

Topic A Follow up after an interview

Unit 6 EEO guidelines

Topic A Evaluate a candidate

Unit 7 Non-discrimination and interview questions

Topic A Identify appropriate questions

Unit 8 Federal laws

Topic A Americans with Disabilities Act

Topic B Immigration Reform and Control Act

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Excelling in a Supervisor Position

Course Description

It happens all the time You did great work as an employee and now you have been

promoted to a supervisory position Yoursquore no longer just ldquoone of the guysrdquo Now you

are responsible for directing the work of other people and creating an effective and

efficient work environment

What do you do Holler for help Hope that everything works out OK Pray that no

one notices your mistakes

Most supervisors are thrown into supervisory positions with little or no preparation

And the most amazing thing is ndash they are not offered an opportunity to receive any

training

Not many of us are born knowing how to manage motivate lead hire discipline or fire

other people But now you need to know how to do all those things

In this course you will cover characteristics of a motivating work environment the

skills and knowledge required to effectively lead people how to get employees to accept

responsibility and authority how to hold employees accountable for specific results

how to set performance standards and get buy in how to handle change and conflict amp

how to work with employee evaluations

Course Outline

Topic 1 Learn the characteristics of an effective supervisor

Topic 2 Understand leadership styles and the qualities of a good leader

Topic 3 Learn the core functions of setting goals and planning organizing work and

assigning tasks and controlling work performance

Topic 4 Understand steps for effective decision-making

Topic 5 Gain skills in how to motivate todayrsquos workers

Topic 6 Practice communication skills such as listening giving instructions and

giving criticism

Topic 7 Understand how to evaluate and discipline employees

Topic 8 Learn how to manage change and resolve conflicts constructively

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Motivating Your Employees

Course Description

This course will assist you in understanding and implementing strategies that will help

to motivate your work force

You will identify motivation and the factors that influence it You will also implement

managerial strategies to increase employee motivation to improve job performance and

ultimately to create a self-motivated work force

Upon successful completion of this course students will be able to

Identify employee motivation levels and needs

Apply strategies to help motivate employees

Apply strategies that create self-motivated employees

Course Outline

Lesson 1 Understanding Motivation

Topic 1A Recognize the Importance of Motivation

Topic 1B Assess Employee Motivation Levels

Topic 1C Meet Employee Motivational Needs

Lesson 2 Motivating Employees

Topic 2A Retain Good Employees

Topic 2B Communicate Effectively

Topic 2C Clarify Expectations

Topic 2D Provide Effective Feedback

Topic 2E Establish Goals

Topic 2F Choose Rewards

Lesson 3 Encouraging Self-Motivation in Employees

Topic 3A Encourage Self-Motivation

Topic 3B Create a Bond with the Organization

Topic 3C Provide Professional Growth Opportunities

Topic 3D Build a Sense of Accomplishment

Topic 3E Encourage Enthusiasm

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Performance Management

Course Description

New managers want to be able to step forward and assume their new responsibilities

with confidence You want to be able to lead the individuals on your team effectively by

conducting ongoing performance appraisals delivering helpful and instructive

feedback training and coaching and designing and implementing performance

standards You also want to develop talent within your team by employing effective

performance-management strategies on the job This course will give new managers

essential performance-management skills

You will explore basic performance-management techniques You will identify methods

of developing talent harnessing the engagement of team members and offering training

and coaching to individual team members through performance-management strategies

You will develop and implement performance standards conduct performance

appraisal conversations and give appropriate feedback and coaching to individuals for

their edification and the benefit of the team department and company

Upon successful completion of this course students will be able to

Plan ways of effectively harnessing engagement with the individuals on your

team You will identify methods of becoming a manager of choice within your

workplace by establishing your reputation as a manager who invests time

energy and effort in the team members and in committing to performance-

management strategies on the job

Plan strategies for aligning the performance management goals for the

individuals on your team with the established needs of your business You will

work with your team members to optimize their behavior in order to yield better

results for the company collaborate with team members to establish

performance goals ensure those goals are in alignment with business needs

discuss performance appraisals with your team members and deliver coaching

and feedback as necessary

Learn strategies for creating performance and development plans for

individuals You will create creative instructive development plans for team

members seeking career growth and strategic development plans to help team

members who are seriously struggling to meet their job requirements

Course Outline

Lesson 1 Becoming the Manager of Choice

Topic 1A Develop Talent

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Topic 1B Harness Engagement

Topic 1C Onboard New Team Members

Lesson 2 Using Performance Management Skills to Improve Performance

Topic 2A Identify Individual Performance Goals

Topic 2B Discuss a Performance Appraisal

Topic 2C Use Effective Interviewing Skills

Topic 2D Provide Appropriate Feedback and Coaching

Lesson 3 Creating Performance and Development Plans

Topic 3A Initiate the Performance Plan

Topic 3B Create an Improvement Plan for Performance Problems

Topic 3C Create a Development Plan for Career Growth

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

CBP Leadership

Course Description

The CBPtrade Leadership Certification equips the business professional with the skills and

characteristics required for effective leadership Effective leadership skills are in demand

in every aspect of business and are recognized as an indispensable element for corporate

success The CBPtrade Leadership certification module covers all of the essentials of todayrsquos

leaders This is a hands-on and interactive module that uses real life scenarios to develop

practical leadership skills

Course Outline

Module 1 Introduction to Effective Leadership

Leadership Defined

The Definition Of A Leader

The Definition Of A Follower

Effective Leadership

Skill A Developed Talent Or Ability

Responsibilities Of A Leader

Developing a Vision

Developing a Mission and Goals

Working Towards Achieving Goals and Objectives

Building A Cohesive Team

Identifying And Meeting Team Needs

Measuring Team Performance

Holding Team Members Accountable

Motivating Team Members

Leadership Potential

Everyone Can Be A Leader

Circumstances make and Shape Leaders

Leaders Embrace Responsibility

What do you need to be an effective leader

Clear Goals

Training

Followers

Leadership vs Management

Leaders Lead and Manage

Module 2 Choosing the appropriate leadership style

The Transitionary Nature of Leadership

What Happens When The Major Goals Are Accomplished

Situations May Change

Leadership Styles

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Relational Support

Functional Support

The Follower

Situational Leadership

Module 3 Developing a Vision amp a Mission

Vision

Definition

Purpose

Direction and Destination

Passion

Values

Guidelines or Standards

Vision Plan

Mission

Goal

Objectives

Plans

Mission plan

Guidelines For Developing A Mission Plan

Communication and Vision

Developing A Clear Vision

A Vision Culture

Module 4 Effective Decision Making

Effective Decision Making

Establishing Criteria1048708 Rating Criteria

Problem Identification amp Analysis

Problem Resolution

A look at Problem Resolution

Problem Resolution

Implementation

Module 5 Team Building for Leaders

Team Building

Group Vs Team

Leading a Team of Leaders

Responsibilities of a team leader

Mission Goals and Objectives

Team Member Selection Criteria

Communicate Team Memberrsquos Responsibilities

Meeting Team Needs

Motivation

Accountability

Team Building Benefits

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Customer Service

Course Description

The CBPtrade Customer Service Certification provides the foundation for quality customer

service and focuses on building life-long customer relationships by developing effective

customer-care strategies

The CBPtrade Customer Service certification module provides guidelines for emerging

technologies such as Internet Chat Additionally this module uses various hands-on and

interactive scenarios to develop the foundation customer care skills needed to provide

excellence in service

Course Outline

Putting the Customer First

Your CustomersmdashYour Companyrsquos Greatest Asset

Each Customer is Important

Giving Customers What They Want

Determine Customer Satisfaction

Seeing Things from the Customerrsquos Point of View

Knowing Your Customers

Developing a Customer Profile

Using Information

Why Customers Buy

Sell Benefits not Features

Show that Yoursquore an Expert

Internal Customers

Pleasing the Customer

Building Relationships

Meetings Customerrsquos Unspoken Needs

Staying in Touch

Building a Partnership

Building Rapport

Creating Win-Win Solutions

Using the WIIFM Principle

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Providing Superior Service

Going the Extra Mile

The Double-Bagger Attitude

Become a CARER

Working as a Team

Soothing Dissatisfied Customers

Viewing Complaints as Opportunities

When a Customer is Angry or Upset

Stop Complaints before they Develop

Service Recovery

Saying No

Coping with Your Own Stress

Customer Service by Telephone

Telephone Etiquette

Soothing Upset Customers

Guidelines for Placing Calls

Leaving Messages

Telephone Technology

The Telephone as a Customer Service Tool

Serving Customers Electronically

The Way of the Future

Developing Customer Oriented Web Sites

Serving Your E-Commerce Customers

Providing the Human Touch

Using E-mail Effectively

Customer Diversity

The Changing World of Business

Serving International Customers

When in Rome

Demographic Trend

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Negotiating

Course Description

You will perform the basic steps in a business negotiation

Upon successful completion of this course students will be able to

Prepare to negotiate in a business environment

Initiate negotiations and follow through on their results

Negotiate with your partner

Follow through on a completed business negotiation

Negotiate in unique business circumstances

Course Outline

Lesson 1 Preparing to Negotiate

Topic 1A Establish a Successful Mindset

Topic 1B Research the Other Party

Topic 1C Determine the Value of the Item Being Negotiated

Topic 1D Determine Where Youd Like Negotiations to Take Place

Topic 1E Establish Your Best- and Worst-Acceptable Outcomes

Topic 1F Research Your Best Alternative to a Negotiated Agreement (BATNA)

Lesson 2 Initiating Negotiation Establishing the Ground Rules

Topic 2A Establish Rapport

Topic 2B Establish Your Status

Topic 2C Choose the Communication Method for Negotiation

Topic 2D Establish the Rules of Engagement

Topic 2E Set a Timeline

Topic 2F Establish How Negotiation Results Will Be Communicated and

Implemented

Lesson 3 Negotiating

Topic 3A Encourage the Other Party to Issue the First Proposal

Topic 3B Make the First Proposal

Topic 3C Counter the Offer or Proposal

Topic 3D Accept an Offer or Abort Negotiations

Topic 3E Work Through an Impasse

Lesson 4 Following Through

Topic 4A Evaluate the Success of the Negotiation

Topic 4B Follow Up on the Relationship

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Lesson 5 Negotiating in Special Circumstances

Topic 5A Cross-Cultural Negotiation

Topic 5B Cross-Generational Negotiation

Topic 5C Negotiation with Supervisors and Subordinates

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Interviewing Skills

Course Description

This course teaches students the fundamentals of interviewing Students will prepare

themselves to interview a prospective employee by identifying the necessary skills and

the type of personality that will fit best in the company Students examine the guidelines

for interviewing candidates researching references handling difficult candidates

evaluating candidates choosing objectively and appropriately following up with all

interviewees Course activities also cover understanding the laws regarding

interviewing and selection-equal employment opportunity pregnancy discrimination

disabilities and immigration status-and functioning within their parameters The

manual is designed for quick scanning in the classroom and filled with interactive

exercises that help ensure student success

Course Outline

Unit 1 Fundamentals of interviews

Topic A Selection interviews

Topic B Success factors

Unit 2 Planning and preparing

Topic A Plan and prepare for an interview

Topic B Personality styles

Unit 3 Handling and conducting

Topic A Handle an interview

Topic B Conduct an interview

Unit 4 Evaluating and deciding

Topic A Evaluate a candidate

Topic B Make a decision

Unit 5 Following up

Topic A Follow up after an interview

Unit 6 EEO guidelines

Topic A Evaluate a candidate

Unit 7 Non-discrimination and interview questions

Topic A Identify appropriate questions

Unit 8 Federal laws

Topic A Americans with Disabilities Act

Topic B Immigration Reform and Control Act

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Excelling in a Supervisor Position

Course Description

It happens all the time You did great work as an employee and now you have been

promoted to a supervisory position Yoursquore no longer just ldquoone of the guysrdquo Now you

are responsible for directing the work of other people and creating an effective and

efficient work environment

What do you do Holler for help Hope that everything works out OK Pray that no

one notices your mistakes

Most supervisors are thrown into supervisory positions with little or no preparation

And the most amazing thing is ndash they are not offered an opportunity to receive any

training

Not many of us are born knowing how to manage motivate lead hire discipline or fire

other people But now you need to know how to do all those things

In this course you will cover characteristics of a motivating work environment the

skills and knowledge required to effectively lead people how to get employees to accept

responsibility and authority how to hold employees accountable for specific results

how to set performance standards and get buy in how to handle change and conflict amp

how to work with employee evaluations

Course Outline

Topic 1 Learn the characteristics of an effective supervisor

Topic 2 Understand leadership styles and the qualities of a good leader

Topic 3 Learn the core functions of setting goals and planning organizing work and

assigning tasks and controlling work performance

Topic 4 Understand steps for effective decision-making

Topic 5 Gain skills in how to motivate todayrsquos workers

Topic 6 Practice communication skills such as listening giving instructions and

giving criticism

Topic 7 Understand how to evaluate and discipline employees

Topic 8 Learn how to manage change and resolve conflicts constructively

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Motivating Your Employees

Course Description

This course will assist you in understanding and implementing strategies that will help

to motivate your work force

You will identify motivation and the factors that influence it You will also implement

managerial strategies to increase employee motivation to improve job performance and

ultimately to create a self-motivated work force

Upon successful completion of this course students will be able to

Identify employee motivation levels and needs

Apply strategies to help motivate employees

Apply strategies that create self-motivated employees

Course Outline

Lesson 1 Understanding Motivation

Topic 1A Recognize the Importance of Motivation

Topic 1B Assess Employee Motivation Levels

Topic 1C Meet Employee Motivational Needs

Lesson 2 Motivating Employees

Topic 2A Retain Good Employees

Topic 2B Communicate Effectively

Topic 2C Clarify Expectations

Topic 2D Provide Effective Feedback

Topic 2E Establish Goals

Topic 2F Choose Rewards

Lesson 3 Encouraging Self-Motivation in Employees

Topic 3A Encourage Self-Motivation

Topic 3B Create a Bond with the Organization

Topic 3C Provide Professional Growth Opportunities

Topic 3D Build a Sense of Accomplishment

Topic 3E Encourage Enthusiasm

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Performance Management

Course Description

New managers want to be able to step forward and assume their new responsibilities

with confidence You want to be able to lead the individuals on your team effectively by

conducting ongoing performance appraisals delivering helpful and instructive

feedback training and coaching and designing and implementing performance

standards You also want to develop talent within your team by employing effective

performance-management strategies on the job This course will give new managers

essential performance-management skills

You will explore basic performance-management techniques You will identify methods

of developing talent harnessing the engagement of team members and offering training

and coaching to individual team members through performance-management strategies

You will develop and implement performance standards conduct performance

appraisal conversations and give appropriate feedback and coaching to individuals for

their edification and the benefit of the team department and company

Upon successful completion of this course students will be able to

Plan ways of effectively harnessing engagement with the individuals on your

team You will identify methods of becoming a manager of choice within your

workplace by establishing your reputation as a manager who invests time

energy and effort in the team members and in committing to performance-

management strategies on the job

Plan strategies for aligning the performance management goals for the

individuals on your team with the established needs of your business You will

work with your team members to optimize their behavior in order to yield better

results for the company collaborate with team members to establish

performance goals ensure those goals are in alignment with business needs

discuss performance appraisals with your team members and deliver coaching

and feedback as necessary

Learn strategies for creating performance and development plans for

individuals You will create creative instructive development plans for team

members seeking career growth and strategic development plans to help team

members who are seriously struggling to meet their job requirements

Course Outline

Lesson 1 Becoming the Manager of Choice

Topic 1A Develop Talent

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Topic 1B Harness Engagement

Topic 1C Onboard New Team Members

Lesson 2 Using Performance Management Skills to Improve Performance

Topic 2A Identify Individual Performance Goals

Topic 2B Discuss a Performance Appraisal

Topic 2C Use Effective Interviewing Skills

Topic 2D Provide Appropriate Feedback and Coaching

Lesson 3 Creating Performance and Development Plans

Topic 3A Initiate the Performance Plan

Topic 3B Create an Improvement Plan for Performance Problems

Topic 3C Create a Development Plan for Career Growth

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

CBP Leadership

Course Description

The CBPtrade Leadership Certification equips the business professional with the skills and

characteristics required for effective leadership Effective leadership skills are in demand

in every aspect of business and are recognized as an indispensable element for corporate

success The CBPtrade Leadership certification module covers all of the essentials of todayrsquos

leaders This is a hands-on and interactive module that uses real life scenarios to develop

practical leadership skills

Course Outline

Module 1 Introduction to Effective Leadership

Leadership Defined

The Definition Of A Leader

The Definition Of A Follower

Effective Leadership

Skill A Developed Talent Or Ability

Responsibilities Of A Leader

Developing a Vision

Developing a Mission and Goals

Working Towards Achieving Goals and Objectives

Building A Cohesive Team

Identifying And Meeting Team Needs

Measuring Team Performance

Holding Team Members Accountable

Motivating Team Members

Leadership Potential

Everyone Can Be A Leader

Circumstances make and Shape Leaders

Leaders Embrace Responsibility

What do you need to be an effective leader

Clear Goals

Training

Followers

Leadership vs Management

Leaders Lead and Manage

Module 2 Choosing the appropriate leadership style

The Transitionary Nature of Leadership

What Happens When The Major Goals Are Accomplished

Situations May Change

Leadership Styles

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Relational Support

Functional Support

The Follower

Situational Leadership

Module 3 Developing a Vision amp a Mission

Vision

Definition

Purpose

Direction and Destination

Passion

Values

Guidelines or Standards

Vision Plan

Mission

Goal

Objectives

Plans

Mission plan

Guidelines For Developing A Mission Plan

Communication and Vision

Developing A Clear Vision

A Vision Culture

Module 4 Effective Decision Making

Effective Decision Making

Establishing Criteria1048708 Rating Criteria

Problem Identification amp Analysis

Problem Resolution

A look at Problem Resolution

Problem Resolution

Implementation

Module 5 Team Building for Leaders

Team Building

Group Vs Team

Leading a Team of Leaders

Responsibilities of a team leader

Mission Goals and Objectives

Team Member Selection Criteria

Communicate Team Memberrsquos Responsibilities

Meeting Team Needs

Motivation

Accountability

Team Building Benefits

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Providing Superior Service

Going the Extra Mile

The Double-Bagger Attitude

Become a CARER

Working as a Team

Soothing Dissatisfied Customers

Viewing Complaints as Opportunities

When a Customer is Angry or Upset

Stop Complaints before they Develop

Service Recovery

Saying No

Coping with Your Own Stress

Customer Service by Telephone

Telephone Etiquette

Soothing Upset Customers

Guidelines for Placing Calls

Leaving Messages

Telephone Technology

The Telephone as a Customer Service Tool

Serving Customers Electronically

The Way of the Future

Developing Customer Oriented Web Sites

Serving Your E-Commerce Customers

Providing the Human Touch

Using E-mail Effectively

Customer Diversity

The Changing World of Business

Serving International Customers

When in Rome

Demographic Trend

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Negotiating

Course Description

You will perform the basic steps in a business negotiation

Upon successful completion of this course students will be able to

Prepare to negotiate in a business environment

Initiate negotiations and follow through on their results

Negotiate with your partner

Follow through on a completed business negotiation

Negotiate in unique business circumstances

Course Outline

Lesson 1 Preparing to Negotiate

Topic 1A Establish a Successful Mindset

Topic 1B Research the Other Party

Topic 1C Determine the Value of the Item Being Negotiated

Topic 1D Determine Where Youd Like Negotiations to Take Place

Topic 1E Establish Your Best- and Worst-Acceptable Outcomes

Topic 1F Research Your Best Alternative to a Negotiated Agreement (BATNA)

Lesson 2 Initiating Negotiation Establishing the Ground Rules

Topic 2A Establish Rapport

Topic 2B Establish Your Status

Topic 2C Choose the Communication Method for Negotiation

Topic 2D Establish the Rules of Engagement

Topic 2E Set a Timeline

Topic 2F Establish How Negotiation Results Will Be Communicated and

Implemented

Lesson 3 Negotiating

Topic 3A Encourage the Other Party to Issue the First Proposal

Topic 3B Make the First Proposal

Topic 3C Counter the Offer or Proposal

Topic 3D Accept an Offer or Abort Negotiations

Topic 3E Work Through an Impasse

Lesson 4 Following Through

Topic 4A Evaluate the Success of the Negotiation

Topic 4B Follow Up on the Relationship

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Lesson 5 Negotiating in Special Circumstances

Topic 5A Cross-Cultural Negotiation

Topic 5B Cross-Generational Negotiation

Topic 5C Negotiation with Supervisors and Subordinates

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Interviewing Skills

Course Description

This course teaches students the fundamentals of interviewing Students will prepare

themselves to interview a prospective employee by identifying the necessary skills and

the type of personality that will fit best in the company Students examine the guidelines

for interviewing candidates researching references handling difficult candidates

evaluating candidates choosing objectively and appropriately following up with all

interviewees Course activities also cover understanding the laws regarding

interviewing and selection-equal employment opportunity pregnancy discrimination

disabilities and immigration status-and functioning within their parameters The

manual is designed for quick scanning in the classroom and filled with interactive

exercises that help ensure student success

Course Outline

Unit 1 Fundamentals of interviews

Topic A Selection interviews

Topic B Success factors

Unit 2 Planning and preparing

Topic A Plan and prepare for an interview

Topic B Personality styles

Unit 3 Handling and conducting

Topic A Handle an interview

Topic B Conduct an interview

Unit 4 Evaluating and deciding

Topic A Evaluate a candidate

Topic B Make a decision

Unit 5 Following up

Topic A Follow up after an interview

Unit 6 EEO guidelines

Topic A Evaluate a candidate

Unit 7 Non-discrimination and interview questions

Topic A Identify appropriate questions

Unit 8 Federal laws

Topic A Americans with Disabilities Act

Topic B Immigration Reform and Control Act

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Excelling in a Supervisor Position

Course Description

It happens all the time You did great work as an employee and now you have been

promoted to a supervisory position Yoursquore no longer just ldquoone of the guysrdquo Now you

are responsible for directing the work of other people and creating an effective and

efficient work environment

What do you do Holler for help Hope that everything works out OK Pray that no

one notices your mistakes

Most supervisors are thrown into supervisory positions with little or no preparation

And the most amazing thing is ndash they are not offered an opportunity to receive any

training

Not many of us are born knowing how to manage motivate lead hire discipline or fire

other people But now you need to know how to do all those things

In this course you will cover characteristics of a motivating work environment the

skills and knowledge required to effectively lead people how to get employees to accept

responsibility and authority how to hold employees accountable for specific results

how to set performance standards and get buy in how to handle change and conflict amp

how to work with employee evaluations

Course Outline

Topic 1 Learn the characteristics of an effective supervisor

Topic 2 Understand leadership styles and the qualities of a good leader

Topic 3 Learn the core functions of setting goals and planning organizing work and

assigning tasks and controlling work performance

Topic 4 Understand steps for effective decision-making

Topic 5 Gain skills in how to motivate todayrsquos workers

Topic 6 Practice communication skills such as listening giving instructions and

giving criticism

Topic 7 Understand how to evaluate and discipline employees

Topic 8 Learn how to manage change and resolve conflicts constructively

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Motivating Your Employees

Course Description

This course will assist you in understanding and implementing strategies that will help

to motivate your work force

You will identify motivation and the factors that influence it You will also implement

managerial strategies to increase employee motivation to improve job performance and

ultimately to create a self-motivated work force

Upon successful completion of this course students will be able to

Identify employee motivation levels and needs

Apply strategies to help motivate employees

Apply strategies that create self-motivated employees

Course Outline

Lesson 1 Understanding Motivation

Topic 1A Recognize the Importance of Motivation

Topic 1B Assess Employee Motivation Levels

Topic 1C Meet Employee Motivational Needs

Lesson 2 Motivating Employees

Topic 2A Retain Good Employees

Topic 2B Communicate Effectively

Topic 2C Clarify Expectations

Topic 2D Provide Effective Feedback

Topic 2E Establish Goals

Topic 2F Choose Rewards

Lesson 3 Encouraging Self-Motivation in Employees

Topic 3A Encourage Self-Motivation

Topic 3B Create a Bond with the Organization

Topic 3C Provide Professional Growth Opportunities

Topic 3D Build a Sense of Accomplishment

Topic 3E Encourage Enthusiasm

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Performance Management

Course Description

New managers want to be able to step forward and assume their new responsibilities

with confidence You want to be able to lead the individuals on your team effectively by

conducting ongoing performance appraisals delivering helpful and instructive

feedback training and coaching and designing and implementing performance

standards You also want to develop talent within your team by employing effective

performance-management strategies on the job This course will give new managers

essential performance-management skills

You will explore basic performance-management techniques You will identify methods

of developing talent harnessing the engagement of team members and offering training

and coaching to individual team members through performance-management strategies

You will develop and implement performance standards conduct performance

appraisal conversations and give appropriate feedback and coaching to individuals for

their edification and the benefit of the team department and company

Upon successful completion of this course students will be able to

Plan ways of effectively harnessing engagement with the individuals on your

team You will identify methods of becoming a manager of choice within your

workplace by establishing your reputation as a manager who invests time

energy and effort in the team members and in committing to performance-

management strategies on the job

Plan strategies for aligning the performance management goals for the

individuals on your team with the established needs of your business You will

work with your team members to optimize their behavior in order to yield better

results for the company collaborate with team members to establish

performance goals ensure those goals are in alignment with business needs

discuss performance appraisals with your team members and deliver coaching

and feedback as necessary

Learn strategies for creating performance and development plans for

individuals You will create creative instructive development plans for team

members seeking career growth and strategic development plans to help team

members who are seriously struggling to meet their job requirements

Course Outline

Lesson 1 Becoming the Manager of Choice

Topic 1A Develop Talent

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Topic 1B Harness Engagement

Topic 1C Onboard New Team Members

Lesson 2 Using Performance Management Skills to Improve Performance

Topic 2A Identify Individual Performance Goals

Topic 2B Discuss a Performance Appraisal

Topic 2C Use Effective Interviewing Skills

Topic 2D Provide Appropriate Feedback and Coaching

Lesson 3 Creating Performance and Development Plans

Topic 3A Initiate the Performance Plan

Topic 3B Create an Improvement Plan for Performance Problems

Topic 3C Create a Development Plan for Career Growth

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

CBP Leadership

Course Description

The CBPtrade Leadership Certification equips the business professional with the skills and

characteristics required for effective leadership Effective leadership skills are in demand

in every aspect of business and are recognized as an indispensable element for corporate

success The CBPtrade Leadership certification module covers all of the essentials of todayrsquos

leaders This is a hands-on and interactive module that uses real life scenarios to develop

practical leadership skills

Course Outline

Module 1 Introduction to Effective Leadership

Leadership Defined

The Definition Of A Leader

The Definition Of A Follower

Effective Leadership

Skill A Developed Talent Or Ability

Responsibilities Of A Leader

Developing a Vision

Developing a Mission and Goals

Working Towards Achieving Goals and Objectives

Building A Cohesive Team

Identifying And Meeting Team Needs

Measuring Team Performance

Holding Team Members Accountable

Motivating Team Members

Leadership Potential

Everyone Can Be A Leader

Circumstances make and Shape Leaders

Leaders Embrace Responsibility

What do you need to be an effective leader

Clear Goals

Training

Followers

Leadership vs Management

Leaders Lead and Manage

Module 2 Choosing the appropriate leadership style

The Transitionary Nature of Leadership

What Happens When The Major Goals Are Accomplished

Situations May Change

Leadership Styles

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Relational Support

Functional Support

The Follower

Situational Leadership

Module 3 Developing a Vision amp a Mission

Vision

Definition

Purpose

Direction and Destination

Passion

Values

Guidelines or Standards

Vision Plan

Mission

Goal

Objectives

Plans

Mission plan

Guidelines For Developing A Mission Plan

Communication and Vision

Developing A Clear Vision

A Vision Culture

Module 4 Effective Decision Making

Effective Decision Making

Establishing Criteria1048708 Rating Criteria

Problem Identification amp Analysis

Problem Resolution

A look at Problem Resolution

Problem Resolution

Implementation

Module 5 Team Building for Leaders

Team Building

Group Vs Team

Leading a Team of Leaders

Responsibilities of a team leader

Mission Goals and Objectives

Team Member Selection Criteria

Communicate Team Memberrsquos Responsibilities

Meeting Team Needs

Motivation

Accountability

Team Building Benefits

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Negotiating

Course Description

You will perform the basic steps in a business negotiation

Upon successful completion of this course students will be able to

Prepare to negotiate in a business environment

Initiate negotiations and follow through on their results

Negotiate with your partner

Follow through on a completed business negotiation

Negotiate in unique business circumstances

Course Outline

Lesson 1 Preparing to Negotiate

Topic 1A Establish a Successful Mindset

Topic 1B Research the Other Party

Topic 1C Determine the Value of the Item Being Negotiated

Topic 1D Determine Where Youd Like Negotiations to Take Place

Topic 1E Establish Your Best- and Worst-Acceptable Outcomes

Topic 1F Research Your Best Alternative to a Negotiated Agreement (BATNA)

Lesson 2 Initiating Negotiation Establishing the Ground Rules

Topic 2A Establish Rapport

Topic 2B Establish Your Status

Topic 2C Choose the Communication Method for Negotiation

Topic 2D Establish the Rules of Engagement

Topic 2E Set a Timeline

Topic 2F Establish How Negotiation Results Will Be Communicated and

Implemented

Lesson 3 Negotiating

Topic 3A Encourage the Other Party to Issue the First Proposal

Topic 3B Make the First Proposal

Topic 3C Counter the Offer or Proposal

Topic 3D Accept an Offer or Abort Negotiations

Topic 3E Work Through an Impasse

Lesson 4 Following Through

Topic 4A Evaluate the Success of the Negotiation

Topic 4B Follow Up on the Relationship

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Lesson 5 Negotiating in Special Circumstances

Topic 5A Cross-Cultural Negotiation

Topic 5B Cross-Generational Negotiation

Topic 5C Negotiation with Supervisors and Subordinates

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Interviewing Skills

Course Description

This course teaches students the fundamentals of interviewing Students will prepare

themselves to interview a prospective employee by identifying the necessary skills and

the type of personality that will fit best in the company Students examine the guidelines

for interviewing candidates researching references handling difficult candidates

evaluating candidates choosing objectively and appropriately following up with all

interviewees Course activities also cover understanding the laws regarding

interviewing and selection-equal employment opportunity pregnancy discrimination

disabilities and immigration status-and functioning within their parameters The

manual is designed for quick scanning in the classroom and filled with interactive

exercises that help ensure student success

Course Outline

Unit 1 Fundamentals of interviews

Topic A Selection interviews

Topic B Success factors

Unit 2 Planning and preparing

Topic A Plan and prepare for an interview

Topic B Personality styles

Unit 3 Handling and conducting

Topic A Handle an interview

Topic B Conduct an interview

Unit 4 Evaluating and deciding

Topic A Evaluate a candidate

Topic B Make a decision

Unit 5 Following up

Topic A Follow up after an interview

Unit 6 EEO guidelines

Topic A Evaluate a candidate

Unit 7 Non-discrimination and interview questions

Topic A Identify appropriate questions

Unit 8 Federal laws

Topic A Americans with Disabilities Act

Topic B Immigration Reform and Control Act

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Excelling in a Supervisor Position

Course Description

It happens all the time You did great work as an employee and now you have been

promoted to a supervisory position Yoursquore no longer just ldquoone of the guysrdquo Now you

are responsible for directing the work of other people and creating an effective and

efficient work environment

What do you do Holler for help Hope that everything works out OK Pray that no

one notices your mistakes

Most supervisors are thrown into supervisory positions with little or no preparation

And the most amazing thing is ndash they are not offered an opportunity to receive any

training

Not many of us are born knowing how to manage motivate lead hire discipline or fire

other people But now you need to know how to do all those things

In this course you will cover characteristics of a motivating work environment the

skills and knowledge required to effectively lead people how to get employees to accept

responsibility and authority how to hold employees accountable for specific results

how to set performance standards and get buy in how to handle change and conflict amp

how to work with employee evaluations

Course Outline

Topic 1 Learn the characteristics of an effective supervisor

Topic 2 Understand leadership styles and the qualities of a good leader

Topic 3 Learn the core functions of setting goals and planning organizing work and

assigning tasks and controlling work performance

Topic 4 Understand steps for effective decision-making

Topic 5 Gain skills in how to motivate todayrsquos workers

Topic 6 Practice communication skills such as listening giving instructions and

giving criticism

Topic 7 Understand how to evaluate and discipline employees

Topic 8 Learn how to manage change and resolve conflicts constructively

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Motivating Your Employees

Course Description

This course will assist you in understanding and implementing strategies that will help

to motivate your work force

You will identify motivation and the factors that influence it You will also implement

managerial strategies to increase employee motivation to improve job performance and

ultimately to create a self-motivated work force

Upon successful completion of this course students will be able to

Identify employee motivation levels and needs

Apply strategies to help motivate employees

Apply strategies that create self-motivated employees

Course Outline

Lesson 1 Understanding Motivation

Topic 1A Recognize the Importance of Motivation

Topic 1B Assess Employee Motivation Levels

Topic 1C Meet Employee Motivational Needs

Lesson 2 Motivating Employees

Topic 2A Retain Good Employees

Topic 2B Communicate Effectively

Topic 2C Clarify Expectations

Topic 2D Provide Effective Feedback

Topic 2E Establish Goals

Topic 2F Choose Rewards

Lesson 3 Encouraging Self-Motivation in Employees

Topic 3A Encourage Self-Motivation

Topic 3B Create a Bond with the Organization

Topic 3C Provide Professional Growth Opportunities

Topic 3D Build a Sense of Accomplishment

Topic 3E Encourage Enthusiasm

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Performance Management

Course Description

New managers want to be able to step forward and assume their new responsibilities

with confidence You want to be able to lead the individuals on your team effectively by

conducting ongoing performance appraisals delivering helpful and instructive

feedback training and coaching and designing and implementing performance

standards You also want to develop talent within your team by employing effective

performance-management strategies on the job This course will give new managers

essential performance-management skills

You will explore basic performance-management techniques You will identify methods

of developing talent harnessing the engagement of team members and offering training

and coaching to individual team members through performance-management strategies

You will develop and implement performance standards conduct performance

appraisal conversations and give appropriate feedback and coaching to individuals for

their edification and the benefit of the team department and company

Upon successful completion of this course students will be able to

Plan ways of effectively harnessing engagement with the individuals on your

team You will identify methods of becoming a manager of choice within your

workplace by establishing your reputation as a manager who invests time

energy and effort in the team members and in committing to performance-

management strategies on the job

Plan strategies for aligning the performance management goals for the

individuals on your team with the established needs of your business You will

work with your team members to optimize their behavior in order to yield better

results for the company collaborate with team members to establish

performance goals ensure those goals are in alignment with business needs

discuss performance appraisals with your team members and deliver coaching

and feedback as necessary

Learn strategies for creating performance and development plans for

individuals You will create creative instructive development plans for team

members seeking career growth and strategic development plans to help team

members who are seriously struggling to meet their job requirements

Course Outline

Lesson 1 Becoming the Manager of Choice

Topic 1A Develop Talent

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Topic 1B Harness Engagement

Topic 1C Onboard New Team Members

Lesson 2 Using Performance Management Skills to Improve Performance

Topic 2A Identify Individual Performance Goals

Topic 2B Discuss a Performance Appraisal

Topic 2C Use Effective Interviewing Skills

Topic 2D Provide Appropriate Feedback and Coaching

Lesson 3 Creating Performance and Development Plans

Topic 3A Initiate the Performance Plan

Topic 3B Create an Improvement Plan for Performance Problems

Topic 3C Create a Development Plan for Career Growth

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

CBP Leadership

Course Description

The CBPtrade Leadership Certification equips the business professional with the skills and

characteristics required for effective leadership Effective leadership skills are in demand

in every aspect of business and are recognized as an indispensable element for corporate

success The CBPtrade Leadership certification module covers all of the essentials of todayrsquos

leaders This is a hands-on and interactive module that uses real life scenarios to develop

practical leadership skills

Course Outline

Module 1 Introduction to Effective Leadership

Leadership Defined

The Definition Of A Leader

The Definition Of A Follower

Effective Leadership

Skill A Developed Talent Or Ability

Responsibilities Of A Leader

Developing a Vision

Developing a Mission and Goals

Working Towards Achieving Goals and Objectives

Building A Cohesive Team

Identifying And Meeting Team Needs

Measuring Team Performance

Holding Team Members Accountable

Motivating Team Members

Leadership Potential

Everyone Can Be A Leader

Circumstances make and Shape Leaders

Leaders Embrace Responsibility

What do you need to be an effective leader

Clear Goals

Training

Followers

Leadership vs Management

Leaders Lead and Manage

Module 2 Choosing the appropriate leadership style

The Transitionary Nature of Leadership

What Happens When The Major Goals Are Accomplished

Situations May Change

Leadership Styles

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Relational Support

Functional Support

The Follower

Situational Leadership

Module 3 Developing a Vision amp a Mission

Vision

Definition

Purpose

Direction and Destination

Passion

Values

Guidelines or Standards

Vision Plan

Mission

Goal

Objectives

Plans

Mission plan

Guidelines For Developing A Mission Plan

Communication and Vision

Developing A Clear Vision

A Vision Culture

Module 4 Effective Decision Making

Effective Decision Making

Establishing Criteria1048708 Rating Criteria

Problem Identification amp Analysis

Problem Resolution

A look at Problem Resolution

Problem Resolution

Implementation

Module 5 Team Building for Leaders

Team Building

Group Vs Team

Leading a Team of Leaders

Responsibilities of a team leader

Mission Goals and Objectives

Team Member Selection Criteria

Communicate Team Memberrsquos Responsibilities

Meeting Team Needs

Motivation

Accountability

Team Building Benefits

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Lesson 5 Negotiating in Special Circumstances

Topic 5A Cross-Cultural Negotiation

Topic 5B Cross-Generational Negotiation

Topic 5C Negotiation with Supervisors and Subordinates

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Interviewing Skills

Course Description

This course teaches students the fundamentals of interviewing Students will prepare

themselves to interview a prospective employee by identifying the necessary skills and

the type of personality that will fit best in the company Students examine the guidelines

for interviewing candidates researching references handling difficult candidates

evaluating candidates choosing objectively and appropriately following up with all

interviewees Course activities also cover understanding the laws regarding

interviewing and selection-equal employment opportunity pregnancy discrimination

disabilities and immigration status-and functioning within their parameters The

manual is designed for quick scanning in the classroom and filled with interactive

exercises that help ensure student success

Course Outline

Unit 1 Fundamentals of interviews

Topic A Selection interviews

Topic B Success factors

Unit 2 Planning and preparing

Topic A Plan and prepare for an interview

Topic B Personality styles

Unit 3 Handling and conducting

Topic A Handle an interview

Topic B Conduct an interview

Unit 4 Evaluating and deciding

Topic A Evaluate a candidate

Topic B Make a decision

Unit 5 Following up

Topic A Follow up after an interview

Unit 6 EEO guidelines

Topic A Evaluate a candidate

Unit 7 Non-discrimination and interview questions

Topic A Identify appropriate questions

Unit 8 Federal laws

Topic A Americans with Disabilities Act

Topic B Immigration Reform and Control Act

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Excelling in a Supervisor Position

Course Description

It happens all the time You did great work as an employee and now you have been

promoted to a supervisory position Yoursquore no longer just ldquoone of the guysrdquo Now you

are responsible for directing the work of other people and creating an effective and

efficient work environment

What do you do Holler for help Hope that everything works out OK Pray that no

one notices your mistakes

Most supervisors are thrown into supervisory positions with little or no preparation

And the most amazing thing is ndash they are not offered an opportunity to receive any

training

Not many of us are born knowing how to manage motivate lead hire discipline or fire

other people But now you need to know how to do all those things

In this course you will cover characteristics of a motivating work environment the

skills and knowledge required to effectively lead people how to get employees to accept

responsibility and authority how to hold employees accountable for specific results

how to set performance standards and get buy in how to handle change and conflict amp

how to work with employee evaluations

Course Outline

Topic 1 Learn the characteristics of an effective supervisor

Topic 2 Understand leadership styles and the qualities of a good leader

Topic 3 Learn the core functions of setting goals and planning organizing work and

assigning tasks and controlling work performance

Topic 4 Understand steps for effective decision-making

Topic 5 Gain skills in how to motivate todayrsquos workers

Topic 6 Practice communication skills such as listening giving instructions and

giving criticism

Topic 7 Understand how to evaluate and discipline employees

Topic 8 Learn how to manage change and resolve conflicts constructively

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Motivating Your Employees

Course Description

This course will assist you in understanding and implementing strategies that will help

to motivate your work force

You will identify motivation and the factors that influence it You will also implement

managerial strategies to increase employee motivation to improve job performance and

ultimately to create a self-motivated work force

Upon successful completion of this course students will be able to

Identify employee motivation levels and needs

Apply strategies to help motivate employees

Apply strategies that create self-motivated employees

Course Outline

Lesson 1 Understanding Motivation

Topic 1A Recognize the Importance of Motivation

Topic 1B Assess Employee Motivation Levels

Topic 1C Meet Employee Motivational Needs

Lesson 2 Motivating Employees

Topic 2A Retain Good Employees

Topic 2B Communicate Effectively

Topic 2C Clarify Expectations

Topic 2D Provide Effective Feedback

Topic 2E Establish Goals

Topic 2F Choose Rewards

Lesson 3 Encouraging Self-Motivation in Employees

Topic 3A Encourage Self-Motivation

Topic 3B Create a Bond with the Organization

Topic 3C Provide Professional Growth Opportunities

Topic 3D Build a Sense of Accomplishment

Topic 3E Encourage Enthusiasm

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Performance Management

Course Description

New managers want to be able to step forward and assume their new responsibilities

with confidence You want to be able to lead the individuals on your team effectively by

conducting ongoing performance appraisals delivering helpful and instructive

feedback training and coaching and designing and implementing performance

standards You also want to develop talent within your team by employing effective

performance-management strategies on the job This course will give new managers

essential performance-management skills

You will explore basic performance-management techniques You will identify methods

of developing talent harnessing the engagement of team members and offering training

and coaching to individual team members through performance-management strategies

You will develop and implement performance standards conduct performance

appraisal conversations and give appropriate feedback and coaching to individuals for

their edification and the benefit of the team department and company

Upon successful completion of this course students will be able to

Plan ways of effectively harnessing engagement with the individuals on your

team You will identify methods of becoming a manager of choice within your

workplace by establishing your reputation as a manager who invests time

energy and effort in the team members and in committing to performance-

management strategies on the job

Plan strategies for aligning the performance management goals for the

individuals on your team with the established needs of your business You will

work with your team members to optimize their behavior in order to yield better

results for the company collaborate with team members to establish

performance goals ensure those goals are in alignment with business needs

discuss performance appraisals with your team members and deliver coaching

and feedback as necessary

Learn strategies for creating performance and development plans for

individuals You will create creative instructive development plans for team

members seeking career growth and strategic development plans to help team

members who are seriously struggling to meet their job requirements

Course Outline

Lesson 1 Becoming the Manager of Choice

Topic 1A Develop Talent

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Topic 1B Harness Engagement

Topic 1C Onboard New Team Members

Lesson 2 Using Performance Management Skills to Improve Performance

Topic 2A Identify Individual Performance Goals

Topic 2B Discuss a Performance Appraisal

Topic 2C Use Effective Interviewing Skills

Topic 2D Provide Appropriate Feedback and Coaching

Lesson 3 Creating Performance and Development Plans

Topic 3A Initiate the Performance Plan

Topic 3B Create an Improvement Plan for Performance Problems

Topic 3C Create a Development Plan for Career Growth

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

CBP Leadership

Course Description

The CBPtrade Leadership Certification equips the business professional with the skills and

characteristics required for effective leadership Effective leadership skills are in demand

in every aspect of business and are recognized as an indispensable element for corporate

success The CBPtrade Leadership certification module covers all of the essentials of todayrsquos

leaders This is a hands-on and interactive module that uses real life scenarios to develop

practical leadership skills

Course Outline

Module 1 Introduction to Effective Leadership

Leadership Defined

The Definition Of A Leader

The Definition Of A Follower

Effective Leadership

Skill A Developed Talent Or Ability

Responsibilities Of A Leader

Developing a Vision

Developing a Mission and Goals

Working Towards Achieving Goals and Objectives

Building A Cohesive Team

Identifying And Meeting Team Needs

Measuring Team Performance

Holding Team Members Accountable

Motivating Team Members

Leadership Potential

Everyone Can Be A Leader

Circumstances make and Shape Leaders

Leaders Embrace Responsibility

What do you need to be an effective leader

Clear Goals

Training

Followers

Leadership vs Management

Leaders Lead and Manage

Module 2 Choosing the appropriate leadership style

The Transitionary Nature of Leadership

What Happens When The Major Goals Are Accomplished

Situations May Change

Leadership Styles

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Relational Support

Functional Support

The Follower

Situational Leadership

Module 3 Developing a Vision amp a Mission

Vision

Definition

Purpose

Direction and Destination

Passion

Values

Guidelines or Standards

Vision Plan

Mission

Goal

Objectives

Plans

Mission plan

Guidelines For Developing A Mission Plan

Communication and Vision

Developing A Clear Vision

A Vision Culture

Module 4 Effective Decision Making

Effective Decision Making

Establishing Criteria1048708 Rating Criteria

Problem Identification amp Analysis

Problem Resolution

A look at Problem Resolution

Problem Resolution

Implementation

Module 5 Team Building for Leaders

Team Building

Group Vs Team

Leading a Team of Leaders

Responsibilities of a team leader

Mission Goals and Objectives

Team Member Selection Criteria

Communicate Team Memberrsquos Responsibilities

Meeting Team Needs

Motivation

Accountability

Team Building Benefits

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Interviewing Skills

Course Description

This course teaches students the fundamentals of interviewing Students will prepare

themselves to interview a prospective employee by identifying the necessary skills and

the type of personality that will fit best in the company Students examine the guidelines

for interviewing candidates researching references handling difficult candidates

evaluating candidates choosing objectively and appropriately following up with all

interviewees Course activities also cover understanding the laws regarding

interviewing and selection-equal employment opportunity pregnancy discrimination

disabilities and immigration status-and functioning within their parameters The

manual is designed for quick scanning in the classroom and filled with interactive

exercises that help ensure student success

Course Outline

Unit 1 Fundamentals of interviews

Topic A Selection interviews

Topic B Success factors

Unit 2 Planning and preparing

Topic A Plan and prepare for an interview

Topic B Personality styles

Unit 3 Handling and conducting

Topic A Handle an interview

Topic B Conduct an interview

Unit 4 Evaluating and deciding

Topic A Evaluate a candidate

Topic B Make a decision

Unit 5 Following up

Topic A Follow up after an interview

Unit 6 EEO guidelines

Topic A Evaluate a candidate

Unit 7 Non-discrimination and interview questions

Topic A Identify appropriate questions

Unit 8 Federal laws

Topic A Americans with Disabilities Act

Topic B Immigration Reform and Control Act

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Excelling in a Supervisor Position

Course Description

It happens all the time You did great work as an employee and now you have been

promoted to a supervisory position Yoursquore no longer just ldquoone of the guysrdquo Now you

are responsible for directing the work of other people and creating an effective and

efficient work environment

What do you do Holler for help Hope that everything works out OK Pray that no

one notices your mistakes

Most supervisors are thrown into supervisory positions with little or no preparation

And the most amazing thing is ndash they are not offered an opportunity to receive any

training

Not many of us are born knowing how to manage motivate lead hire discipline or fire

other people But now you need to know how to do all those things

In this course you will cover characteristics of a motivating work environment the

skills and knowledge required to effectively lead people how to get employees to accept

responsibility and authority how to hold employees accountable for specific results

how to set performance standards and get buy in how to handle change and conflict amp

how to work with employee evaluations

Course Outline

Topic 1 Learn the characteristics of an effective supervisor

Topic 2 Understand leadership styles and the qualities of a good leader

Topic 3 Learn the core functions of setting goals and planning organizing work and

assigning tasks and controlling work performance

Topic 4 Understand steps for effective decision-making

Topic 5 Gain skills in how to motivate todayrsquos workers

Topic 6 Practice communication skills such as listening giving instructions and

giving criticism

Topic 7 Understand how to evaluate and discipline employees

Topic 8 Learn how to manage change and resolve conflicts constructively

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Motivating Your Employees

Course Description

This course will assist you in understanding and implementing strategies that will help

to motivate your work force

You will identify motivation and the factors that influence it You will also implement

managerial strategies to increase employee motivation to improve job performance and

ultimately to create a self-motivated work force

Upon successful completion of this course students will be able to

Identify employee motivation levels and needs

Apply strategies to help motivate employees

Apply strategies that create self-motivated employees

Course Outline

Lesson 1 Understanding Motivation

Topic 1A Recognize the Importance of Motivation

Topic 1B Assess Employee Motivation Levels

Topic 1C Meet Employee Motivational Needs

Lesson 2 Motivating Employees

Topic 2A Retain Good Employees

Topic 2B Communicate Effectively

Topic 2C Clarify Expectations

Topic 2D Provide Effective Feedback

Topic 2E Establish Goals

Topic 2F Choose Rewards

Lesson 3 Encouraging Self-Motivation in Employees

Topic 3A Encourage Self-Motivation

Topic 3B Create a Bond with the Organization

Topic 3C Provide Professional Growth Opportunities

Topic 3D Build a Sense of Accomplishment

Topic 3E Encourage Enthusiasm

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Performance Management

Course Description

New managers want to be able to step forward and assume their new responsibilities

with confidence You want to be able to lead the individuals on your team effectively by

conducting ongoing performance appraisals delivering helpful and instructive

feedback training and coaching and designing and implementing performance

standards You also want to develop talent within your team by employing effective

performance-management strategies on the job This course will give new managers

essential performance-management skills

You will explore basic performance-management techniques You will identify methods

of developing talent harnessing the engagement of team members and offering training

and coaching to individual team members through performance-management strategies

You will develop and implement performance standards conduct performance

appraisal conversations and give appropriate feedback and coaching to individuals for

their edification and the benefit of the team department and company

Upon successful completion of this course students will be able to

Plan ways of effectively harnessing engagement with the individuals on your

team You will identify methods of becoming a manager of choice within your

workplace by establishing your reputation as a manager who invests time

energy and effort in the team members and in committing to performance-

management strategies on the job

Plan strategies for aligning the performance management goals for the

individuals on your team with the established needs of your business You will

work with your team members to optimize their behavior in order to yield better

results for the company collaborate with team members to establish

performance goals ensure those goals are in alignment with business needs

discuss performance appraisals with your team members and deliver coaching

and feedback as necessary

Learn strategies for creating performance and development plans for

individuals You will create creative instructive development plans for team

members seeking career growth and strategic development plans to help team

members who are seriously struggling to meet their job requirements

Course Outline

Lesson 1 Becoming the Manager of Choice

Topic 1A Develop Talent

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Topic 1B Harness Engagement

Topic 1C Onboard New Team Members

Lesson 2 Using Performance Management Skills to Improve Performance

Topic 2A Identify Individual Performance Goals

Topic 2B Discuss a Performance Appraisal

Topic 2C Use Effective Interviewing Skills

Topic 2D Provide Appropriate Feedback and Coaching

Lesson 3 Creating Performance and Development Plans

Topic 3A Initiate the Performance Plan

Topic 3B Create an Improvement Plan for Performance Problems

Topic 3C Create a Development Plan for Career Growth

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

CBP Leadership

Course Description

The CBPtrade Leadership Certification equips the business professional with the skills and

characteristics required for effective leadership Effective leadership skills are in demand

in every aspect of business and are recognized as an indispensable element for corporate

success The CBPtrade Leadership certification module covers all of the essentials of todayrsquos

leaders This is a hands-on and interactive module that uses real life scenarios to develop

practical leadership skills

Course Outline

Module 1 Introduction to Effective Leadership

Leadership Defined

The Definition Of A Leader

The Definition Of A Follower

Effective Leadership

Skill A Developed Talent Or Ability

Responsibilities Of A Leader

Developing a Vision

Developing a Mission and Goals

Working Towards Achieving Goals and Objectives

Building A Cohesive Team

Identifying And Meeting Team Needs

Measuring Team Performance

Holding Team Members Accountable

Motivating Team Members

Leadership Potential

Everyone Can Be A Leader

Circumstances make and Shape Leaders

Leaders Embrace Responsibility

What do you need to be an effective leader

Clear Goals

Training

Followers

Leadership vs Management

Leaders Lead and Manage

Module 2 Choosing the appropriate leadership style

The Transitionary Nature of Leadership

What Happens When The Major Goals Are Accomplished

Situations May Change

Leadership Styles

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Relational Support

Functional Support

The Follower

Situational Leadership

Module 3 Developing a Vision amp a Mission

Vision

Definition

Purpose

Direction and Destination

Passion

Values

Guidelines or Standards

Vision Plan

Mission

Goal

Objectives

Plans

Mission plan

Guidelines For Developing A Mission Plan

Communication and Vision

Developing A Clear Vision

A Vision Culture

Module 4 Effective Decision Making

Effective Decision Making

Establishing Criteria1048708 Rating Criteria

Problem Identification amp Analysis

Problem Resolution

A look at Problem Resolution

Problem Resolution

Implementation

Module 5 Team Building for Leaders

Team Building

Group Vs Team

Leading a Team of Leaders

Responsibilities of a team leader

Mission Goals and Objectives

Team Member Selection Criteria

Communicate Team Memberrsquos Responsibilities

Meeting Team Needs

Motivation

Accountability

Team Building Benefits

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Excelling in a Supervisor Position

Course Description

It happens all the time You did great work as an employee and now you have been

promoted to a supervisory position Yoursquore no longer just ldquoone of the guysrdquo Now you

are responsible for directing the work of other people and creating an effective and

efficient work environment

What do you do Holler for help Hope that everything works out OK Pray that no

one notices your mistakes

Most supervisors are thrown into supervisory positions with little or no preparation

And the most amazing thing is ndash they are not offered an opportunity to receive any

training

Not many of us are born knowing how to manage motivate lead hire discipline or fire

other people But now you need to know how to do all those things

In this course you will cover characteristics of a motivating work environment the

skills and knowledge required to effectively lead people how to get employees to accept

responsibility and authority how to hold employees accountable for specific results

how to set performance standards and get buy in how to handle change and conflict amp

how to work with employee evaluations

Course Outline

Topic 1 Learn the characteristics of an effective supervisor

Topic 2 Understand leadership styles and the qualities of a good leader

Topic 3 Learn the core functions of setting goals and planning organizing work and

assigning tasks and controlling work performance

Topic 4 Understand steps for effective decision-making

Topic 5 Gain skills in how to motivate todayrsquos workers

Topic 6 Practice communication skills such as listening giving instructions and

giving criticism

Topic 7 Understand how to evaluate and discipline employees

Topic 8 Learn how to manage change and resolve conflicts constructively

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Motivating Your Employees

Course Description

This course will assist you in understanding and implementing strategies that will help

to motivate your work force

You will identify motivation and the factors that influence it You will also implement

managerial strategies to increase employee motivation to improve job performance and

ultimately to create a self-motivated work force

Upon successful completion of this course students will be able to

Identify employee motivation levels and needs

Apply strategies to help motivate employees

Apply strategies that create self-motivated employees

Course Outline

Lesson 1 Understanding Motivation

Topic 1A Recognize the Importance of Motivation

Topic 1B Assess Employee Motivation Levels

Topic 1C Meet Employee Motivational Needs

Lesson 2 Motivating Employees

Topic 2A Retain Good Employees

Topic 2B Communicate Effectively

Topic 2C Clarify Expectations

Topic 2D Provide Effective Feedback

Topic 2E Establish Goals

Topic 2F Choose Rewards

Lesson 3 Encouraging Self-Motivation in Employees

Topic 3A Encourage Self-Motivation

Topic 3B Create a Bond with the Organization

Topic 3C Provide Professional Growth Opportunities

Topic 3D Build a Sense of Accomplishment

Topic 3E Encourage Enthusiasm

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Performance Management

Course Description

New managers want to be able to step forward and assume their new responsibilities

with confidence You want to be able to lead the individuals on your team effectively by

conducting ongoing performance appraisals delivering helpful and instructive

feedback training and coaching and designing and implementing performance

standards You also want to develop talent within your team by employing effective

performance-management strategies on the job This course will give new managers

essential performance-management skills

You will explore basic performance-management techniques You will identify methods

of developing talent harnessing the engagement of team members and offering training

and coaching to individual team members through performance-management strategies

You will develop and implement performance standards conduct performance

appraisal conversations and give appropriate feedback and coaching to individuals for

their edification and the benefit of the team department and company

Upon successful completion of this course students will be able to

Plan ways of effectively harnessing engagement with the individuals on your

team You will identify methods of becoming a manager of choice within your

workplace by establishing your reputation as a manager who invests time

energy and effort in the team members and in committing to performance-

management strategies on the job

Plan strategies for aligning the performance management goals for the

individuals on your team with the established needs of your business You will

work with your team members to optimize their behavior in order to yield better

results for the company collaborate with team members to establish

performance goals ensure those goals are in alignment with business needs

discuss performance appraisals with your team members and deliver coaching

and feedback as necessary

Learn strategies for creating performance and development plans for

individuals You will create creative instructive development plans for team

members seeking career growth and strategic development plans to help team

members who are seriously struggling to meet their job requirements

Course Outline

Lesson 1 Becoming the Manager of Choice

Topic 1A Develop Talent

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Topic 1B Harness Engagement

Topic 1C Onboard New Team Members

Lesson 2 Using Performance Management Skills to Improve Performance

Topic 2A Identify Individual Performance Goals

Topic 2B Discuss a Performance Appraisal

Topic 2C Use Effective Interviewing Skills

Topic 2D Provide Appropriate Feedback and Coaching

Lesson 3 Creating Performance and Development Plans

Topic 3A Initiate the Performance Plan

Topic 3B Create an Improvement Plan for Performance Problems

Topic 3C Create a Development Plan for Career Growth

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

CBP Leadership

Course Description

The CBPtrade Leadership Certification equips the business professional with the skills and

characteristics required for effective leadership Effective leadership skills are in demand

in every aspect of business and are recognized as an indispensable element for corporate

success The CBPtrade Leadership certification module covers all of the essentials of todayrsquos

leaders This is a hands-on and interactive module that uses real life scenarios to develop

practical leadership skills

Course Outline

Module 1 Introduction to Effective Leadership

Leadership Defined

The Definition Of A Leader

The Definition Of A Follower

Effective Leadership

Skill A Developed Talent Or Ability

Responsibilities Of A Leader

Developing a Vision

Developing a Mission and Goals

Working Towards Achieving Goals and Objectives

Building A Cohesive Team

Identifying And Meeting Team Needs

Measuring Team Performance

Holding Team Members Accountable

Motivating Team Members

Leadership Potential

Everyone Can Be A Leader

Circumstances make and Shape Leaders

Leaders Embrace Responsibility

What do you need to be an effective leader

Clear Goals

Training

Followers

Leadership vs Management

Leaders Lead and Manage

Module 2 Choosing the appropriate leadership style

The Transitionary Nature of Leadership

What Happens When The Major Goals Are Accomplished

Situations May Change

Leadership Styles

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Relational Support

Functional Support

The Follower

Situational Leadership

Module 3 Developing a Vision amp a Mission

Vision

Definition

Purpose

Direction and Destination

Passion

Values

Guidelines or Standards

Vision Plan

Mission

Goal

Objectives

Plans

Mission plan

Guidelines For Developing A Mission Plan

Communication and Vision

Developing A Clear Vision

A Vision Culture

Module 4 Effective Decision Making

Effective Decision Making

Establishing Criteria1048708 Rating Criteria

Problem Identification amp Analysis

Problem Resolution

A look at Problem Resolution

Problem Resolution

Implementation

Module 5 Team Building for Leaders

Team Building

Group Vs Team

Leading a Team of Leaders

Responsibilities of a team leader

Mission Goals and Objectives

Team Member Selection Criteria

Communicate Team Memberrsquos Responsibilities

Meeting Team Needs

Motivation

Accountability

Team Building Benefits

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Motivating Your Employees

Course Description

This course will assist you in understanding and implementing strategies that will help

to motivate your work force

You will identify motivation and the factors that influence it You will also implement

managerial strategies to increase employee motivation to improve job performance and

ultimately to create a self-motivated work force

Upon successful completion of this course students will be able to

Identify employee motivation levels and needs

Apply strategies to help motivate employees

Apply strategies that create self-motivated employees

Course Outline

Lesson 1 Understanding Motivation

Topic 1A Recognize the Importance of Motivation

Topic 1B Assess Employee Motivation Levels

Topic 1C Meet Employee Motivational Needs

Lesson 2 Motivating Employees

Topic 2A Retain Good Employees

Topic 2B Communicate Effectively

Topic 2C Clarify Expectations

Topic 2D Provide Effective Feedback

Topic 2E Establish Goals

Topic 2F Choose Rewards

Lesson 3 Encouraging Self-Motivation in Employees

Topic 3A Encourage Self-Motivation

Topic 3B Create a Bond with the Organization

Topic 3C Provide Professional Growth Opportunities

Topic 3D Build a Sense of Accomplishment

Topic 3E Encourage Enthusiasm

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Performance Management

Course Description

New managers want to be able to step forward and assume their new responsibilities

with confidence You want to be able to lead the individuals on your team effectively by

conducting ongoing performance appraisals delivering helpful and instructive

feedback training and coaching and designing and implementing performance

standards You also want to develop talent within your team by employing effective

performance-management strategies on the job This course will give new managers

essential performance-management skills

You will explore basic performance-management techniques You will identify methods

of developing talent harnessing the engagement of team members and offering training

and coaching to individual team members through performance-management strategies

You will develop and implement performance standards conduct performance

appraisal conversations and give appropriate feedback and coaching to individuals for

their edification and the benefit of the team department and company

Upon successful completion of this course students will be able to

Plan ways of effectively harnessing engagement with the individuals on your

team You will identify methods of becoming a manager of choice within your

workplace by establishing your reputation as a manager who invests time

energy and effort in the team members and in committing to performance-

management strategies on the job

Plan strategies for aligning the performance management goals for the

individuals on your team with the established needs of your business You will

work with your team members to optimize their behavior in order to yield better

results for the company collaborate with team members to establish

performance goals ensure those goals are in alignment with business needs

discuss performance appraisals with your team members and deliver coaching

and feedback as necessary

Learn strategies for creating performance and development plans for

individuals You will create creative instructive development plans for team

members seeking career growth and strategic development plans to help team

members who are seriously struggling to meet their job requirements

Course Outline

Lesson 1 Becoming the Manager of Choice

Topic 1A Develop Talent

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Topic 1B Harness Engagement

Topic 1C Onboard New Team Members

Lesson 2 Using Performance Management Skills to Improve Performance

Topic 2A Identify Individual Performance Goals

Topic 2B Discuss a Performance Appraisal

Topic 2C Use Effective Interviewing Skills

Topic 2D Provide Appropriate Feedback and Coaching

Lesson 3 Creating Performance and Development Plans

Topic 3A Initiate the Performance Plan

Topic 3B Create an Improvement Plan for Performance Problems

Topic 3C Create a Development Plan for Career Growth

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

CBP Leadership

Course Description

The CBPtrade Leadership Certification equips the business professional with the skills and

characteristics required for effective leadership Effective leadership skills are in demand

in every aspect of business and are recognized as an indispensable element for corporate

success The CBPtrade Leadership certification module covers all of the essentials of todayrsquos

leaders This is a hands-on and interactive module that uses real life scenarios to develop

practical leadership skills

Course Outline

Module 1 Introduction to Effective Leadership

Leadership Defined

The Definition Of A Leader

The Definition Of A Follower

Effective Leadership

Skill A Developed Talent Or Ability

Responsibilities Of A Leader

Developing a Vision

Developing a Mission and Goals

Working Towards Achieving Goals and Objectives

Building A Cohesive Team

Identifying And Meeting Team Needs

Measuring Team Performance

Holding Team Members Accountable

Motivating Team Members

Leadership Potential

Everyone Can Be A Leader

Circumstances make and Shape Leaders

Leaders Embrace Responsibility

What do you need to be an effective leader

Clear Goals

Training

Followers

Leadership vs Management

Leaders Lead and Manage

Module 2 Choosing the appropriate leadership style

The Transitionary Nature of Leadership

What Happens When The Major Goals Are Accomplished

Situations May Change

Leadership Styles

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Relational Support

Functional Support

The Follower

Situational Leadership

Module 3 Developing a Vision amp a Mission

Vision

Definition

Purpose

Direction and Destination

Passion

Values

Guidelines or Standards

Vision Plan

Mission

Goal

Objectives

Plans

Mission plan

Guidelines For Developing A Mission Plan

Communication and Vision

Developing A Clear Vision

A Vision Culture

Module 4 Effective Decision Making

Effective Decision Making

Establishing Criteria1048708 Rating Criteria

Problem Identification amp Analysis

Problem Resolution

A look at Problem Resolution

Problem Resolution

Implementation

Module 5 Team Building for Leaders

Team Building

Group Vs Team

Leading a Team of Leaders

Responsibilities of a team leader

Mission Goals and Objectives

Team Member Selection Criteria

Communicate Team Memberrsquos Responsibilities

Meeting Team Needs

Motivation

Accountability

Team Building Benefits

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Performance Management

Course Description

New managers want to be able to step forward and assume their new responsibilities

with confidence You want to be able to lead the individuals on your team effectively by

conducting ongoing performance appraisals delivering helpful and instructive

feedback training and coaching and designing and implementing performance

standards You also want to develop talent within your team by employing effective

performance-management strategies on the job This course will give new managers

essential performance-management skills

You will explore basic performance-management techniques You will identify methods

of developing talent harnessing the engagement of team members and offering training

and coaching to individual team members through performance-management strategies

You will develop and implement performance standards conduct performance

appraisal conversations and give appropriate feedback and coaching to individuals for

their edification and the benefit of the team department and company

Upon successful completion of this course students will be able to

Plan ways of effectively harnessing engagement with the individuals on your

team You will identify methods of becoming a manager of choice within your

workplace by establishing your reputation as a manager who invests time

energy and effort in the team members and in committing to performance-

management strategies on the job

Plan strategies for aligning the performance management goals for the

individuals on your team with the established needs of your business You will

work with your team members to optimize their behavior in order to yield better

results for the company collaborate with team members to establish

performance goals ensure those goals are in alignment with business needs

discuss performance appraisals with your team members and deliver coaching

and feedback as necessary

Learn strategies for creating performance and development plans for

individuals You will create creative instructive development plans for team

members seeking career growth and strategic development plans to help team

members who are seriously struggling to meet their job requirements

Course Outline

Lesson 1 Becoming the Manager of Choice

Topic 1A Develop Talent

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Topic 1B Harness Engagement

Topic 1C Onboard New Team Members

Lesson 2 Using Performance Management Skills to Improve Performance

Topic 2A Identify Individual Performance Goals

Topic 2B Discuss a Performance Appraisal

Topic 2C Use Effective Interviewing Skills

Topic 2D Provide Appropriate Feedback and Coaching

Lesson 3 Creating Performance and Development Plans

Topic 3A Initiate the Performance Plan

Topic 3B Create an Improvement Plan for Performance Problems

Topic 3C Create a Development Plan for Career Growth

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

CBP Leadership

Course Description

The CBPtrade Leadership Certification equips the business professional with the skills and

characteristics required for effective leadership Effective leadership skills are in demand

in every aspect of business and are recognized as an indispensable element for corporate

success The CBPtrade Leadership certification module covers all of the essentials of todayrsquos

leaders This is a hands-on and interactive module that uses real life scenarios to develop

practical leadership skills

Course Outline

Module 1 Introduction to Effective Leadership

Leadership Defined

The Definition Of A Leader

The Definition Of A Follower

Effective Leadership

Skill A Developed Talent Or Ability

Responsibilities Of A Leader

Developing a Vision

Developing a Mission and Goals

Working Towards Achieving Goals and Objectives

Building A Cohesive Team

Identifying And Meeting Team Needs

Measuring Team Performance

Holding Team Members Accountable

Motivating Team Members

Leadership Potential

Everyone Can Be A Leader

Circumstances make and Shape Leaders

Leaders Embrace Responsibility

What do you need to be an effective leader

Clear Goals

Training

Followers

Leadership vs Management

Leaders Lead and Manage

Module 2 Choosing the appropriate leadership style

The Transitionary Nature of Leadership

What Happens When The Major Goals Are Accomplished

Situations May Change

Leadership Styles

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Relational Support

Functional Support

The Follower

Situational Leadership

Module 3 Developing a Vision amp a Mission

Vision

Definition

Purpose

Direction and Destination

Passion

Values

Guidelines or Standards

Vision Plan

Mission

Goal

Objectives

Plans

Mission plan

Guidelines For Developing A Mission Plan

Communication and Vision

Developing A Clear Vision

A Vision Culture

Module 4 Effective Decision Making

Effective Decision Making

Establishing Criteria1048708 Rating Criteria

Problem Identification amp Analysis

Problem Resolution

A look at Problem Resolution

Problem Resolution

Implementation

Module 5 Team Building for Leaders

Team Building

Group Vs Team

Leading a Team of Leaders

Responsibilities of a team leader

Mission Goals and Objectives

Team Member Selection Criteria

Communicate Team Memberrsquos Responsibilities

Meeting Team Needs

Motivation

Accountability

Team Building Benefits

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Topic 1B Harness Engagement

Topic 1C Onboard New Team Members

Lesson 2 Using Performance Management Skills to Improve Performance

Topic 2A Identify Individual Performance Goals

Topic 2B Discuss a Performance Appraisal

Topic 2C Use Effective Interviewing Skills

Topic 2D Provide Appropriate Feedback and Coaching

Lesson 3 Creating Performance and Development Plans

Topic 3A Initiate the Performance Plan

Topic 3B Create an Improvement Plan for Performance Problems

Topic 3C Create a Development Plan for Career Growth

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

CBP Leadership

Course Description

The CBPtrade Leadership Certification equips the business professional with the skills and

characteristics required for effective leadership Effective leadership skills are in demand

in every aspect of business and are recognized as an indispensable element for corporate

success The CBPtrade Leadership certification module covers all of the essentials of todayrsquos

leaders This is a hands-on and interactive module that uses real life scenarios to develop

practical leadership skills

Course Outline

Module 1 Introduction to Effective Leadership

Leadership Defined

The Definition Of A Leader

The Definition Of A Follower

Effective Leadership

Skill A Developed Talent Or Ability

Responsibilities Of A Leader

Developing a Vision

Developing a Mission and Goals

Working Towards Achieving Goals and Objectives

Building A Cohesive Team

Identifying And Meeting Team Needs

Measuring Team Performance

Holding Team Members Accountable

Motivating Team Members

Leadership Potential

Everyone Can Be A Leader

Circumstances make and Shape Leaders

Leaders Embrace Responsibility

What do you need to be an effective leader

Clear Goals

Training

Followers

Leadership vs Management

Leaders Lead and Manage

Module 2 Choosing the appropriate leadership style

The Transitionary Nature of Leadership

What Happens When The Major Goals Are Accomplished

Situations May Change

Leadership Styles

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Relational Support

Functional Support

The Follower

Situational Leadership

Module 3 Developing a Vision amp a Mission

Vision

Definition

Purpose

Direction and Destination

Passion

Values

Guidelines or Standards

Vision Plan

Mission

Goal

Objectives

Plans

Mission plan

Guidelines For Developing A Mission Plan

Communication and Vision

Developing A Clear Vision

A Vision Culture

Module 4 Effective Decision Making

Effective Decision Making

Establishing Criteria1048708 Rating Criteria

Problem Identification amp Analysis

Problem Resolution

A look at Problem Resolution

Problem Resolution

Implementation

Module 5 Team Building for Leaders

Team Building

Group Vs Team

Leading a Team of Leaders

Responsibilities of a team leader

Mission Goals and Objectives

Team Member Selection Criteria

Communicate Team Memberrsquos Responsibilities

Meeting Team Needs

Motivation

Accountability

Team Building Benefits

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

CBP Leadership

Course Description

The CBPtrade Leadership Certification equips the business professional with the skills and

characteristics required for effective leadership Effective leadership skills are in demand

in every aspect of business and are recognized as an indispensable element for corporate

success The CBPtrade Leadership certification module covers all of the essentials of todayrsquos

leaders This is a hands-on and interactive module that uses real life scenarios to develop

practical leadership skills

Course Outline

Module 1 Introduction to Effective Leadership

Leadership Defined

The Definition Of A Leader

The Definition Of A Follower

Effective Leadership

Skill A Developed Talent Or Ability

Responsibilities Of A Leader

Developing a Vision

Developing a Mission and Goals

Working Towards Achieving Goals and Objectives

Building A Cohesive Team

Identifying And Meeting Team Needs

Measuring Team Performance

Holding Team Members Accountable

Motivating Team Members

Leadership Potential

Everyone Can Be A Leader

Circumstances make and Shape Leaders

Leaders Embrace Responsibility

What do you need to be an effective leader

Clear Goals

Training

Followers

Leadership vs Management

Leaders Lead and Manage

Module 2 Choosing the appropriate leadership style

The Transitionary Nature of Leadership

What Happens When The Major Goals Are Accomplished

Situations May Change

Leadership Styles

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Relational Support

Functional Support

The Follower

Situational Leadership

Module 3 Developing a Vision amp a Mission

Vision

Definition

Purpose

Direction and Destination

Passion

Values

Guidelines or Standards

Vision Plan

Mission

Goal

Objectives

Plans

Mission plan

Guidelines For Developing A Mission Plan

Communication and Vision

Developing A Clear Vision

A Vision Culture

Module 4 Effective Decision Making

Effective Decision Making

Establishing Criteria1048708 Rating Criteria

Problem Identification amp Analysis

Problem Resolution

A look at Problem Resolution

Problem Resolution

Implementation

Module 5 Team Building for Leaders

Team Building

Group Vs Team

Leading a Team of Leaders

Responsibilities of a team leader

Mission Goals and Objectives

Team Member Selection Criteria

Communicate Team Memberrsquos Responsibilities

Meeting Team Needs

Motivation

Accountability

Team Building Benefits

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Relational Support

Functional Support

The Follower

Situational Leadership

Module 3 Developing a Vision amp a Mission

Vision

Definition

Purpose

Direction and Destination

Passion

Values

Guidelines or Standards

Vision Plan

Mission

Goal

Objectives

Plans

Mission plan

Guidelines For Developing A Mission Plan

Communication and Vision

Developing A Clear Vision

A Vision Culture

Module 4 Effective Decision Making

Effective Decision Making

Establishing Criteria1048708 Rating Criteria

Problem Identification amp Analysis

Problem Resolution

A look at Problem Resolution

Problem Resolution

Implementation

Module 5 Team Building for Leaders

Team Building

Group Vs Team

Leading a Team of Leaders

Responsibilities of a team leader

Mission Goals and Objectives

Team Member Selection Criteria

Communicate Team Memberrsquos Responsibilities

Meeting Team Needs

Motivation

Accountability

Team Building Benefits

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Accountability

Ownership

Authority

Acceptance

Collective Approach To Success And Failure

Team Selection

The Team memberrsquos function

Capability

Commitment

Identifying training needs

The Benefits Of Diversity

Size

Team Communication

Clearly interpret goals

Motivating Teams

Creating A Learning Environment ndash 4 Basic Needs

Relevancy Autonomy Security Belonging

Coaching Teams

Definition of Coaching

Developing A Coaching Process

Develop A Coaching Process As A Leader

Where And Who Do You Want To Be

Why is it important

What Action Do You Take To Get There

Are You In Alignment

What Changes Need To Be Done To Stay In Alignment

Be Supportive

A Continuous Process

Module 6 Motivation

Motivation

Motivation Defined

Move to Action

Desires and Needs

Encouraging Performance

Morale

Improving morale

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Strategic Planning Skills

Course Description

This course will provide you with a process for developing a clear understanding of

your businesss culture operations and market position while facilitating the

development of a strategic blueprint for gaining the competitive advantage necessary for

your businesss success now and in the future You will develop an approach to the

formulation of strategic programs and initiatives critical for effectively leading and

managing an organization

Upon successful completion of this course students will be able to

Prepare for the strategic planning process

Develop a mission statement define a vision for your organization and conduct

an assessment of internal and external factors that influence your business

Apply the information you have gathered and work to apply the values of your

companys mission with its vision to create a successful strategy for your

business operations

Put the plan into action and work toward the vision You will implement and

monitor the plan to gauge its effectiveness

Course Outline

Lesson 1 Preparing for the Strategic Planning Process

Topic 1A Set the Parameters for the Strategic Planning Process

Topic 1B Establish a Committee

Topic 1C Gather Operational Data

Lesson 2 Initiating the Strategic Planning Process

Topic 2A Develop a Mission Statement

Topic 2B Develop a Vision Statement

Topic 2C Assess InternalExternal Environments

Topic 2D Perform SWOT Analysis

Lesson 3 Developing the Strategic Plan

Topic 3A Prioritize What the Strategic Plan Will Address

Topic 3B Set Goals and Objectives

Topic 3C Develop Strategy for Achieving Goals

Topic 3D Draft the Strategic Plan

Lesson 4 Executing the Plan

Topic 4A Assign Responsibility and Authority

Topic 4B Establish a Monitoring System

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Building Effective Teams

Course Description

This course teaches students how to be an effective team member Students learn how

to communicate effectively adapt to various personality styles overcome common

problems work on aspects of verbal and nonverbal communication create a supportive

team environment understand the source of team conflict and employ different conflict

resolution styles Course activities also cover resolving conflict avoiding the negative

consequences of conflict maximizing real benefits reaching consensus and making

positive contributions to team decisions

Course Outline

Understanding Team Fundamentals

Team Fundamentals

Team Member Roles

Team Goals

Working Together

Communicating in Teams

Team Communication

Elements of Communication

Supportive and Effective Communication

Communicating Nonverbally and Listening Actively

Nonverbal Communication

Verbal and Nonverbal Communication

Active Listening

Skills of Listening

Use of Questions

Understanding Conflicts

Symptoms of Conflict

Nature of Conflict

Power Play

Resolving Conflicts

Resolve Team Conflicts

Handle Conflicts

Styles of Conflict Resolution

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Making a Decision

Collective Decisions

Team Decision

Decision Making Methods

Understanding Consensus Method

Consensus Process

Initiate a Consensus Process

Overcome Consensus Challenges

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication

For more information call Ed Jaeger 6144814379 or e-mail ejaegerbabsimcom

Time Management

Course Description

This course teaches students the fundamentals of time management Students will learn

how to evaluate the use of time identify goals and set priorities develop an overall time

management plan discuss the Pareto principle assign a price to time conduct a time

audit and correctly identify and control poor time management personality types

Course activities also cover managing their time to increase their productivity

developing a daily plan managing technology and saying no to doing too much

Students will also learn how to handle e-mail the Internet the telephone personal

interactions and paperwork to productively use their time

Course Outline

Unit 1 Time management overview

Topic A Principles of time management

Topic B Productivity cycles

Topic C Goals and priorities

Unit 2 Time management plans

Topic A Time management plan

Topic B Daily plan

Unit 3 Technology and time management

Topic A Technology saves time

Topic B Say No

Unit 4 Productivity

Topic A Interruptions and meetings

Topic B Factors affecting productivity

Unit 5 Information overload

Topic A Causes of information overload

Topic B Organize your office

Topic C Communication