Change the dynamics of your IT

COMARCH IT OUTSOURCING

TOTAL IT OUTSOURCING SERVICESEvery company, regardless of its profile, tries to increase the competitiveness of its products and services. The systems that support the company business units may be the source of the competitive advantage. However, where to get the funds for the appropriate IT resources? According to the management experts the solution worth considering is outsourcing, i.e. defining and isolating certain areas of IT in the enterprise and then transferring them to specialized third parties. It is currently the best way to effectively develop and maintain the IT environment.

IT outsourcing, as an alternative to internal IT department, is a form of providing IT services to business units that has been operating on the market for several years. Comarch, meeting the expectations of customers, has been providing outsourcing services for 13 years. Our package provides a comprehensive IT client service ranging from providing full support to the end user through the administration of LAN / WAN, server infrastructure and security, all the way to the management of IT processes in accordance with best ITIL practices. We provide full IT support for business units on the basis of a team of experienced engineers and Service Managers and in accordance with the defined quality parameters SLA

Outsourcing of IT processes

Service DeskManagement of server

infrastructure

Project management and

consultancy in the field of IT

Management of operating systems,

databases and virtual environment

Management of network systems

and IT security

Comprehensive end-user

infrastructure support

MAXIMIZE FLEXIBILITY AND CONTROLIn many cases, Comarch is able to take the client’s current IT staff and take advantage of their experience and knowledge to effectively provide IT services. From the perspective of the outsourcer such employees are especially helpful in the early stages of services and allow the transitional period, during which the supplier must learn the customer’s IT environment, to be signifi cantly shortened.

COMARCH SERVICE DESKFeature performed remotely from headquarters in Krakow Comarch, it is a single point of contact for the user. It is available 24x7 and can be implemented in several languages, so it fl exibly adjusts to clients’ requirements. As part of the fi rst line of support, we try to solve the largest percentage of responses, which positively affects user satisfaction with the quality of the services.

Second line of support

is made up of experienced, certifi ed network and database systems engineers. They handle diffi cult incidents and problems, as well as custom changes. They also deal with the current administration of the client’s infrastructure. By sharing these teams in several projects, relatively expensive and special-ized resources are used effectively. Finally, post-based support, which depend-ing on the number of users can be implemented by engineers permanently working in customer locations or during service visits in accordance with the defi ned SLA parameters.

BENEFITS Guarantee of comprehensive service of IT systems

Savings resulting from optimization of spending and reduction in ope-rational costs (costs associated with training, leave for employees)

Guarantee of the availability of IT services based on SLA (Service Level Agreement)

Ability to concentrate company’s own resources on implementing the key business objectives by leaving matters in the hands of experienced IT professionals

Transfer of the risk associated with failure-free operation of the systems onto the provider

Reduction of the risk of decision-making in the field of IT investments

Increasing the effectiveness of the organization by transferring out the time-consuming and routine activities related to the area of IT

info@comarch.com www.comarch.com

ABOUT COMARCH

Comarch, a global software provider, also offers reliable services related to IT infrastructure. Comarch outsourcing gives customers access to thirteen Data Centres located all around the world. Extensive international experience and the number of international offices allows the company to offer nearshoring services. The flexibility of our solutions convinced global brands, including Thomas Cook, Heathrow and BP, to establish a long-term cooperation with Comarch. For 22 years, the company has helped them to optimise business costs by using the latest technologies and ensuring the highest data security standards.