Change Paradigm Nutrition & Food Service

Culinary Team

What’s a Paradigm?

• A set of rules or a model that helps us to

solve problems and deal with life in

general

EXAMPLE – The sun rises in the east and

sets in the west.

The Swiss Watch Industry

• 1960’s employed 62,000 workers

• Accounted for 65% market share world-

wide

• Product innovation: self-winding;

waterproof; shock-proof, etc.

• 1970’s

– Employed 12,000 workers

– Accounted for 10% market share world-wide

SEIKO

• Digital Watch

– Invented by the Swiss

Watch Industry

– Swiss saw no need to

change; they were the

industry leader

• Sold the digital watch

technology to Seiko

Change & Challenge

• 1900 – 85% of Americans work in

Agriculture

• 1950 – 73% of Americans work in

Production or Manufacturing

• 2000 – 44% of Americans work in some

form of Data Service/Information

Technology Careers come & go. Jobs Change. It just happens

faster than ever before

Today

• Already two-thirds of US employees work in the services sector, and

“knowledge” is rapidly becoming our most important export “product”

The Industrial age gave way to the Information age!

The Example

• You’re in Rome, Italy and you decide to use your

American Express card to pay for a wonderful

meal.

• Getting credit approval involves a 8,000 mile

journey over the internet and several computers.

• The approval is completed in less than 5

seconds!

Knowledge is Power!

Any weekday edition of

the “New York

Times” contains

more information than

the average person

was likely to hear or

read (if they could

read) during a lifetime

in 17th-century

(1600’s) England

Reality Check

Expect your employer to expect more out of you!

The Reason?

The customer is demanding far more from the organization!

Who would have predicted this?

• Nearly 50 firms, are interested

in leasing the shabby highway

-- and that it could be worth as

much as $30 billion to the

Commonwealth of PA!

• What happens to the support

personnel?

• Do you think that toll prices will

rise?

• Good news for states

struggling to repair their

decrepit transport systems.

Competitive Advantage

• Decentralize

• Delegate Decision-making

• Erase Boundaries between parts of the

Organization

• Abandon Bureaucratic Practices

• Shrink “Timelines”

• Accelerate “speed to market”

• Revolutionize! “

– Evolution” is Dead

The Privilege to Serve

• It’s not enough to have a great product

• You must provide exemplary service

• Customer Service has to be expressed as an extension of the Mission

• Behave like your in business for yourself! TEAMWORK!

How does this happen?

• Teams that achieve

special results, do so

because their

teammates perform

with unique behaviors

Jeremiah Trotter

Communications

• What’s the Plan?

• What’s our Goal?

• Is our DATA

accurate, up-to-date

and meaningful?

Talent

• Master the

fundamentals

• Continue to improve

your skill set

• Be your “best”

Boston’s Fenway Park

Play Your Position

• Understand what’s expected of you: tasks, standards, time-frame, deadlines, customer satisfaction

• Cover your assignment

• Become independent

Diversity is an Advantage

•A variety of Abilities,

Experiences, and Problem

Solving Approaches.

•Does a teammate have a

special talent?

•Respect difference it

produces “power!”

“Back” the Team

• Think “team” in the

“big picture” (where

do I fit?).

• Broaden your skills,

add more value.

• Cross-train

• Have an attitude of

helpfulness

Practice

• Be on time

• Drill; Rehearse

• Experiment and make corrections

• Professionals never stop practicing

Sacrifice

• Make Choices that benefit the team

• Self interest isn’t a team interest

• Take the blame for a mistake

SACRIFICE IS THE SOUL OF A HIGH

PERFORMANCE TEAM!

Build Spirit

• Perform at a high

level

• Be a cheerleader

• Celebrate Success

• Respect others

• Build confidence and

self-esteem

Mentor

• Make new teammates

feel comfortable

• Assign a co-worker to

“take them under their

wing”

• Keep the rhythm

Share time with your

Teammates

•Get to Know each other

•“Hang out”

•Develop team

“integrity”

•Bond

Drive Discipline

•Make each other

accountable for topnotch

performance

•Lead by example

•Live by the team rules

•Be dependable &

reliable

Make a Difference

•That’s why you’re on

the team

•Attitude is more

important that talent

•The “try factor” is

equal in all of us

•Add value and

customer satisfaction

it’s the “scorecard”

Attend to group process

Pay attention to the

“pulse” of the group.

Who needs

encouragement?

Who’s out of line?

Who’s confused?

Catch problems early!

Create a climate of “trust”

•Keep your word

•Honor your

commitments

•Play fair

•Behave in a consistent

manner

•Rebuilding “trust” is

next to impossible

Be a good sport

•Promote harmony

•Respect your

teammates

•Be open to

constructive criticism

•Compromise and

share

Opportunity for Change

Be the Solution

Make a difference

Embrace Change

Don’t look back

Unlock the Future

Shift the Paradigm