Change Management for IT Centralization Strategy

Information System Planning BureauSeoul Metropolitan Government

Contents

I. Introduction

II. IT Strategy of e-Seoul

III. Enterprise Architecture

IV. Change Management

V. IT Centralization Projects

Introductionl SMG e-Government Overlook

l SMG e-Government Services

l SMG’s Resources

l SMG’s IT Organization

l Seoul Informatization Level

l Challenges

• e-Government Over look

1st-e lected Mayor 2n d-e lected Mayor 3rd -e lected Mayor

1995 1998 2002 Present

• Introduce InternetIT

Infra.

ITOrg.&People

• Computer & InformationCenter

• Information Planning Division

• Internet Focused

• Data-center

• e-Seoul Net

InformationSystem

• e-HR, e- Car,

• Open System

Strategy

• Support the business process

• Introduce the e-Government service

• Civil service enhancement oriented

• Batch System • On-line System:Tax, HR, etc.

• Internet portal

• Home page,e-Tax, G4C

• Client/server

• Introduce the first CIO(Information System Planning Bureau)

• Stabilize the CIO

• Centralized ITOrganization

• IT Centralization

• SMG e-Government Serv ices

The e-Government overall level of Seoul Metropolitan

Government (SMG) is on the transaction stage,

and partially evolving into the transformation stage.

Implementation ofImplementation ofIntelligent City, SeoulIntelligent City, Seoul

Local EconomyLocal EconomyVitalizationVitalization

Civi l InformationCivi l InformationServ icesServ ices

Suppor t & Suppor t & ManagementManagementServ icesServ ices

Urban InfrastructureUrban InfrastructureInformation ServicesInformation Services

• SMG’s Resources

ØPersonnel- 357 personnel (SMG)

- 300 personnel (Districts)

ØInformation System- 200 Back Office Systems

- 90 Front Office Systems

ØIT Infrastructures- 241 Servers

- 30 Server Rooms

- e-Seoul Network *

* SMG-owned Super Highway Network connecting 36 organizations (SMG, 25 District Offices, City Council, Central government, etc.)

Back OfficeCentral Government

Seoul Metropolitan Government

Electronic Authorization System ,EDMS

Admin Info.system

Urban Info. System

Information Communication Infra

Capacity to drive Informatization

Related organizations

Front OfficeCentral Government

Website

Seoul Metropolitan Government Website

Related Websites

CItizen

SeoulInfor-

mationPotalInter-face

Information offering

Civil Application service

Local tax payment

Electronic transaction

Citizen’s Participation

e-Seoul

• IT Organization

ØInformation System Planning Bureau- Central Information Service Organization

- Strategic IT planning and budgeting on overall municipallevel

- Application Development & Maintenance

- System and Network Operation(2 Main server rooms and Control Center)

ØSemi-independent Agencies- Application Development & Maintenance

- System Operation (28 Server rooms)

SMG’s IT organization is semi-centralized model that has

a central IT organization with semi-independent agencies

• Seoul Informatization Level

“Seoul has already reached the mature level of city informatization enough to develop a world-class e-Government”

In ternet User: 66%

B r o a d b a n d a c c e s s o f Internet: 83%

H o u s e h o l d P C o w n e r s h i p: 89% M o b i l e p h o n e

User : 92%

H o u s e h o l d T V o w n e r s h i p: 116%

Intelligent City,Seou l

• Challenges

ØCitizen’s need

- More complex and faster, one-stop e-government services which covers multiple bureaus

- More stable and ceaseless service level

ØIT Cost- Total Cost of Ownership (TCO) grew rapidly. Especially the proportion of maintenance cost jumped up.

- Economies of Scale

ØIT Capabilities on municipal level- Role and Position of IT, as a driver and enabler of e-government services

- Professional knowledge and skills of IT personnel

• Challenges (Con t’d)

ØPerspective of IT Strategy- Enabling and driving e-government business strategy

ØTechnical Paradigm- Overcome the limitation of ‘Decentralized Model’

ØMethodology- Model & Process

ØChange Management

How to overcome these cha l lenges?

IT Strategy of e-Seoul

l IT Vision and Objectives

l SMG’s IT Strategy

l Scope of IT Centralization

• IT Vision and Objectives

ØIT Vision

- World-best Intelligent City satisfying all citizens (Implementation of Intelligent City Seoul)

ØObject ives- Select objectives covering four directions

: Civil Information Services,: Local Economy Vitalization,: Urban Infrastructure Information services,: Support & Management Services

- Craft Seoul IT Master Plan (2002-2006)

SMG’s IT vision and direction leads and supports the SMG’s

Policy Focus “An Economic Metropolis comfortable to live in,

Creation of the Miracle of Seoul”

• IT Strategy

Ø“IT Centralization”

as a basic and core strategy

- Comprehensive IT Strategy supporting IT Vision and Objectives, eventually the municipal policy focus andstrategy

ØImplication

- Pursue the e-Government service on the citizen’s perspective rather than supplier’s perspective

- Deliver the cost-effective IT service and enhance the IT Capabilities

- Change of e-Government model: from Decentralized Model to Centralized Model

• Scope of IT Centralization

ØIT Infra, Hardware, Software

ØApplicat ion System

ØProcess and Methodology

ØPeople & Organization

ØStrategy

Enterprise Architecture

l Enterprise Architecture Overview

l SMG’s e-Government Model

•Enterprise Architecture Overview

ØObject ive

- A guideline and blueprint for SMG’s IT centralization strategy

ØConsti tut ion

IT Governance Structure &Process

IT Asset Management System

Data

Architecture

Technical

Architecture

Application

Architecture

BusinessArchitecture

Enterprise Architecture Planning & Modeling

OperationManagement

• SMG’s e-Government Model

C i v i l L i f e I n d u s t r y

Planning &

Evaluation

Audit ＆Inspec-

tion

Public Informa-

tion & Relation

Information

& Communica

-tion

Human Resource

FinanceAdminis-

tration

Urban Infra.Urban Infra.

Urban Planning

H o u s i n gCons t ruc

-tionTraffic

Fire ＆Disaster

Support & ManagementSupport & Management

Civil service

CultureWelfare

& W o m a n

Environ -ments

Industry

• Business Areas: 3

• Line of Business: 16

• Function: 84

Change Managementl Committee on

IT Centralization

l Centralization Task Force

l Program Management

•C o m m ittee on IT centralization

ØTop-level decision-making committee on IT centralization

- Direct the change management process on the wholemunicipal level

- Resolve the issues on organization and people

ØOrganization- Cha i rman: V ice -mayor

- Members: Director - Genera ls o f bureaus

- Work ing-level task force: Director for Information System Division

•Centralization Task Force

ØWorking-level organization for centralization execution

- Craft the centralization strategy

- Centralization Program Management Office

- Execute the major centralization projects directly:Enterprise Architecture, Data Center, etc.

ØOrganization- Director : CIO

- Members: Managers of central izat ion projects

ØPosition: Centralized Management Office

ØFunction:

- Accountable for overall centralization projects

- Plan and Schedule the projects

- Check and monitor the status: Report to CIO

- Coordinate and Cooperate the centralization projects

Ø Program period: 2003 ~ 2004

•Centralization Program Management

IT Centralization Projects

l Data Center Project

l SMG’s Internet Portal

l IT Governance Process

l Organizational Restructuring

•Data Center Project

ØIntegration of scattered server rooms

ØEnhance the IT resource management andsystem operation in a cost-efficient manner

- Standard operating procedure

ØTake an advantage of existing IT Infrastructure

- Bui lding: Electronic Information Management Off ice

- Network: e - S e o u l N e t ( S M G- owned In format ion Highway)

ØStatus: Under construction- Starting Date: Jul. 2003

- Due date: Feb. 2004

•S M G’s Internet Portal

ØPortal of SMG e-Government- Consolidating 90 organizational homepages

ØIntegration of each organizational Internet homepage into single portal

ØEnhance the contents and operation of civilservice

ØStandard operating procedure

ØStatus: Under Construction (Complete first stage)

- Starting Date: Apr. 2003

- Due date: Jan. 2004

•IT Governance Process

ØEnhance the management process of a new IT project

- S t rengthen the scope management

- Consult IT projects from the planning stage

ØReduce the risks during the entire life cycleof a project

ØClarify the Process, Role and Responsibility

ØStatus: Finished- Starting Date: Apr. 2003

- Due date: Jul. 2003

•Organizational RestructuringØReorganize the IT organizational structure

- Ref lect ing the centra l ized IT environments such as data

center construction

ØStrengthen the strategic planning function of SMG’s e-government

ØEnhance the professional IT capabilities

ØClarify the role and responsibility of CIO

ØStatus: Undergoing- Starting Date: Feb. 2003

- Due date: Jun. 2004