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Change management introductionImportance of change managementKotter's 8 step modelMcKinsey's 7S change modelLewin's modelAdvantages and disadvantagesAAP change in India
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CHANGE MANAGEMENT
WHY CHANGE MANAGEMENT
Continuous change in the nature of business
Amount of change carried out is phenomenal
Change makes to move out of comfort zone initially
People react to change differently
Resistance can cause change to fail
Failure rates are at 70% - Mckinsey & Company 2010
CHANGE MANGEMENT
Change management is the process, tools and
techniques to manage the people-side of change to
achieve the required business outcome
Change management is a structured approach to
transitioning individuals, teams, and organizations
from a current state to a desired future state
CHANGE MANAGEMENT MODELS
Kotter’s 8 step model
ADKAR model
McKinsey 7S model
Lewin’s model (Unfreeze, Change, Refreeze)
Noer’s model
Bridge’s transitional model
Nine-Phase Change Process Model (Anderson & Anderson 2001)
Step-by-Step Change Model (Kirkpatrick 2001)
12 Step Framework (Mento, Jones and Dirndorfer 2002)
KOTTER’S 8 STEP MODEL
Kotter’s eight-step model is one of the best known:
1. Establish the need for urgency
2. Ensure there is a powerful change group to guide the change
3. Develop a vision
4. Communicate the vision
5. Empower the staff
6. Ensure there are short-term wins
7. Consolidate gains
8. Embed the change in the culture
MCKINSEY 7’S MODEL
The McKinsey 7-S model offers a holistic approach to organization
Shared valuesStrategyStructureSystemsStyleStaffSkills
7 elements are divided into hard and soft elements
PROS AND CONS
The McKinsey 7-S Model offers four primary benefits: It offers an effective method to diagnose and understand an
organization It provides guidance in organizational change It combines rational and emotional components All parts are integral and must be addressed in a unified mannerThe disadvantages of the McKinsey 7-S Model are: When one part changes, all parts change, because all factors
are interrelated Differences are ignored The model is complex Companies using this model have been known to have a higher
incidence of failure
LEWIN’S MODEL
Model was created in the 1950s by psychologist Kurt Lewin
Lewin noted that the majority of people tend to prefer and
operate within certain zones of safety
Three stages
Unfreeze
Transition
Refreeze
Widely used and it takes time to implement
COMPARE AAP WITH KOTTER’S 8 STEP MODEL
Increase urgency of change against corruption Built a team with core members Vision for change – Into politics Communicate change – Effectively communicated,
as a result won election Young ministers were made Create short term goals – free water supply, direct
phone line for issues related school admission Staying persistent - ??? Make change permanent - ???
THANK YOU