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Goal #1
Make windermere.com the best online, consumer real
estate experience(using metrics to show measurable
achievement against search efficiency, intuitiveness, simplicity, speed, and
rich/multi-dimensional content)
Goal #2
Make windermere.com add value and usefulness to local
ownerships
(leads, recruiting, tracking)
Goal #3
Optimize the agent, manager, and owner toolsets (the
WORC site) to provide cost effective tools that save them time, help them make money,
and enhance the brand
413The number of enhancements or
new features added to windermere.com and the WORC
site since January
510 milliseconds(1/2 of a second)
The average response time for a query
on windermere.com at mid-day
In the spirit of a Customer Bill of Rights:
You have the right
to expect us to offer core business and technology expertise, and to broker
technology skills and products as needed
In the spirit of a Customer Bill of Rights:
You have the right
to responsive, accurate and courteous service that meets
and hopefully exceed your expectations
In the spirit of a Customer Bill of Rights:
You have the right
to expect proactive, complete and timely communication
In the spirit of a Customer Bill of Rights:
You have the right
to expect that our commitments ARE deliverables