Trust &

teamwork

Distributed

decision-

Trust &

teamwork

Distributed

decision-

Cognitive &

emotional

change factors

emerge on the

individual level

Co

mfo

rt zo

ne

Safety, support,

and periodic

successes are

needed to help

Improving this

ecosystem has

many benefits:

• Increased

speed

• Increased

reliability

• Fewer delays

• Less pressure decision-

making

Transparency

around

bandwidth &

trade-offs

decision-

making

Transparency

around

bandwidth &

trade-offsExperiential &

behavioral

change factors

emerge on the

system level

Co

mfo

rt zo

ne

needed to help

bridge the gap

• Less pressure

• Frees up

resources

• Smoothes the

flow of value

• Creates slack,

which can open

up opportunities

for innovation &

improvement