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St. Clair O’Connor Community Inc.2701 St. Clair Avenue East

Toronto, ON M4B 1M5

Annual Report2015/16

Annual General MeetingWednesday, June 29, 2016

7:00 p.m., SCOC Meeting Room

SCOC Annual Report 2015/2016 Page 1

St. Clair O’Connor Community Inc.

VISION STATEMENT

"SCOC is a leader in creating and nurturing a mutually caring community for Seniors and Families."

MISSION STATEMENT

St. Clair O’Connor Community Inc. is a non-profit partnership between the broader community and Danforth Mennonite and Toronto United Mennonite Churches providing a range of accommodation and a continuum of care, a variety of life-affirming activities and programmes for seniors in the surrounding neighbourhoods. SCOC seeks to be a caring, intergenerational community which nurtures the health and well-being of its residents.

We value:

- the Mennonite heritage of Christian faith upon which the Community was founded;

- the intergenerational aspect of SCOC;

- the diverse culture, ethnicity, family traditions and spiritual beliefs within the Community;

- the dignity, autonomy and unique worth of each person;

- opportunities for spiritual growth, worship and service to others;

- the ongoing training, development and commitment of staff;


- the contribution of volunteers;

- the importance of adapting to changing needs identified within the Community.

TABLE OF CONTENTS

1. Agenda of the Annual Meeting, June 29, 2016 4

2. Minutes of the 2015 Annual Meeting June 17, 2015 5

3. Reports:Chairperson ……………………………………………

8Executive Director …………………………………. 11Health Services .……………………………………..

12Resident/Volunteer Services ….………………. 15Environmental Services ………………………….

18Food Services ……………..…..………………………

19Chaplain …………………………………………..........

20Residents' Council …………………………………. 21


Treasurer ………………………………………………25

Auditors Financial Statements ……………… 26

Organizational Chart ……………………………… 42

St. Clair O’Connor Community Inc. (SCOC)35th Annual General Meeting

Wednesday June 29, 20167:00 p.m.

AGENDA

1.0 Welcome2.0 Opening 3.0 Minutes of 2015 SCOC Annual General Meeting4.0 Reports

4.1 Chairperson – Lisa Horrocks4.2 Executive Director – Mary Hoare

4.2.1 Health Services – Dora Trujillo4.2.2 Resident Services - Pauline Campbell4.2.3 Environmental Services – John Battye4.2.4 Food Services – Rita Duarte4.2.5 Chaplain - Rev. Jonathan Emerson-Pierce

4.3 Residents’ Council – Carolyn MurraySCOC Annual Report 2015/2016 Page 4

4.4 Treasurer – Alisa Zorina5.0 Motions

5.1 Motion to approve the Audited Financial Statements5.2 Motion to appoint Auditors for 20175.3 Motion to ratify actions of the Board5.4 Motion to ratify new Board Members

6.0 Other Business7.0 Adjournment

Please join us for refreshments

Minutes of the 34th Annual General MeetingWednesday, June 17, 2015

1.0 Welcome - Chair Lisa Horrocks welcomed everyone to the meeting and acknowledged those present who have been involved in some way at SCOC since its inception 34 years ago. She expressed thanks for the significant contributions made by all and invited a ‘round of applause.’ Lisa introduced Rev. Marilyn Zehr - pastor of the Toronto United Mennonite Church to give the Opening.

2.0 Opening - Pastor Zehr talked about seeing the what? and the how? in the distractions we face, referring to Annie Dillard’s book - PILGRIM AT TINKER CREEK. She read excerpts from the book, making reference to unwrapped gifts, free surprises and hidden pennies. She invited the audience to embrace this challenge: In a world that seems strewn about, let’s look for the smiles, the comforting word, the pennies, the gifts that are all around us. She closed with a prayer.

The chair asked for a showing of voting cards from members and acknowledged that “we have quorum.”

3.0 Minutes of the 2014 AGM - The minutes of the meeting were reviewed. There were no corrections or additions.

MOTION: “To accept the minutes of the 2014 AGM as presented”

(M) Margaret Amanatides (S) Gloria Charles


(Carried)

4.0 Reports 4.1 Chairperson - Lisa Horrocks made reference to her written report, calling attention to the good work that has been accomplished by the various committees. She introduced all board members who were present, noting that Leonard Konkin was unable to attend due to health concerns. Lisa also noted that no extraordinary meetings had been called during the past year. She then invited Vice-Chair Victor Guerin to assist in presenting recognition pins to past Governance Volunteers who have served. The chair expressed appreciation to the Foundation, acknowledging the good relationship that exists, and added a word of thanks for the support we receive from the two founding churches. She introduced Executive Director - Ken Rawlins and invited him to present his report.

4.2 Executive Director’s Report - Ken Rawlins encouraged everyone to read his report in order to become aware of all the good things that are happening here at SCOC. He made reference to a number of Special Events, some firsts like the Wellness Fair that took place recently, drawing many agencies and organizations as vendors and welcoming a large crowd of interested residents and non-residents. The recent Art Exhibit by resident artists was another first and much appreciated. Ken drew attention to facility upgrades such as LED lighting, painting of the garage, new bulletin boards, newly paved driveway, upgraded toilet & shower room in Long Term Care as well as new carpeting. The appeal of the facility did not go unnoticed by a recent visitor from the Ministry of Health and Long Term Care (MOHLTC). He was very impressed during his walk-a-bout. Ken reported that a better Work Order system in now in place, creating new efficiencies. He commended staff for their effective handling of a flooding issue as well as outbreaks that occurred over Christmas, and highlighted the work of staff in LTC for the ways in which they are tackling other issues. He noted that: “Our use of antipsychotic drugs is well below the industry norm.” Falls and restraints have been another area of focus, and good progress is being made in these areas through staff training. Ken stated: “These enhancements will enable and encourage Aging in Place here at SCOC.” He called attention to the important role of the Chaplain in providing spiritual care for residents and their families, recognized the fine work of staff and the management team, and again encouraged everyone to read the reports in the AGM booklet. The applause which followed reinforced his words of gratitude.

4.3 Residents’ Council - Carolyn Murray (President) reported that residents have again been very active this year. She drew attention to the fundraising events described in her report and the effort put forward by many resident volunteers, resulting in thousands of dollars being raised. These funds not only covered the costs of entertainment, musical events and special guest performances, but also allowed the Council to make another $500 donation to the Toronto East General Hospital Foundation and to donate $200 to the Adult Day Program in support of their Christmas Party participants. Carolyn recognized the excellent contribution of the young musicians from the U of T Faculty of Music. The annual Residents’ Council Tea continues to provide an excellent forum for residents to provide feedback. This information is given to staff and to the board, providing residents an opportunity to play an integral role in helping to make SCOC a caring community. Carolyn thanked the ten members on the Council and expressed appreciation to Nicholas Dick for his invaluable contribution during his two terms on Council, including his willingness to be a representative on the Board of Directors and to contribute to the discussions and decisions made by the Foundation. His presence and his wealth of experience is truly missed.


4.4 Treasurer - Alisa Zorina - pointed to the highlights of her report, noting that “we are on track in fiscal 2015” achieving a modest surplus of approximately $12,000. She also reported that SCOC achieved a total revenue of approximately $5.6 million in fiscal 2015, which represents an improvement of approximately $100,000. over fiscal 2014. The initiative to create greater energy efficiencies along with the impact of higher apartment turnover resulted in a 3% increase in expenses. Alisa then called on Brian Halse from the Accounting Firm Norton McMullen to comment on the Auditors’ Report. Mr. Halse stated the responsibility of the auditor, and reported that SCOC operations are under control; we have a clean report; the numbers are good; the cash position is healthy. He noted that there is presently an outstanding debt of $1.7 million, and the timing for our mortgage renewal is Feb. 2016. He concluded his remarks by congratulating Vandana Jagga - Finance Manager of SCOC for recently receiving the designation of CGA. This was acknowledged with applause.

5.0 MOTIONS: The Chair then called for the following motions:

5.1 MOTION: To approve the audited financial statements as presented

(M) Nicholas Dick (S) Victor Guerin (Carried)

5.2 MOTION: To appoint Norton McMullen & Co. LLP as auditors for 2015/2016

(M) Margaret Amanatides (S) Mike DeHaan (Carried) 5.3 MOTION: To ratify the actions of the Board for this past year

(M) Aubrey Wilkinson (S) Ed Heise (Carried)

5.4 Motions: To elect new Board Members - Leonard Konkin and Alisa Zorina

(M) Carolyn Murray (S) Marilyn Zehr (Carried) To ratify new appointees to the Board from founding churches (Marlene DeFehr - TUMC and Murray Oliver - DMC).

(M) Marilyn Zehr (S) Sue Reimer (Carried)

6.0 Other Items - Aubrey Wilkinson asked for an update on what is happening to the former Pool Area space. Victor Guerin spoke to this question, reporting that the re-configuring of that space is now included in the Strategic Planning process; a consultant has been engaged, and we are looking to form partnerships that will allow us to provide services internally as well as to the extended community.


7.0 Business from the floor

Resident Arch Dysart expressed hope that the former Pool Space can be used for additional housing for seniors. Responding to this, Ken Rawlins and Victor Guerin acknowledged the need and expressed appreciation for the comment. They went on to state that that we are also looking to increase services in support of assisted living and that the various options for use of the space will continue to be explored as part of the Strategic Planning.

Irene Krahn noted that she has not seen a name for the consulting firm and wondered how it was selected; whether it is health related; and if the board was involved in selecting the consultant. The chair responded in the affirmative to these questions, noting that the Ministry of Health & Long Term Care regulations have changed over the years, and that our consulting firm is very knowledgeable with respect to ministry regulations and future directions. She also welcomed suggestions and input from interested and concerned persons as we go forward.

Nicholas Dick asked whether the consultant’s recommended Business Plan will be available for residents and members to read. YES. A copy will be in the SCOC library.

Concern was expressed that residents did not obtain their copy of the annual report until today, allowing no time to read it. There was reassurance that this will NOT happen in the future.

8.0 Motion: to Adjourn

(M) Dave Nelligan (Carried)

_______________________________ ____________________________ Lisa Horrocks - Chair Dalton Jantzi - Secretary

St. Clair O’Connor Community Inc.CHAIRPERSON’S REPORT

Submitted by: Lisa Horrocks

Overview:Another year has flown by! The year has ended very well even though we started off with some management instability when Ken Rawlins decided to move to another job. We wished Ken well, and immediately started the process of hiring a new Executive Director for SCOC.


My thanks go to Mary Hoare, who accepted our offer of employment as SCOC’s permanent Executive Director. She did such a good job as Interim Executive Director that we decided to hire her following the competitive hiring process that we undertook. The Board’s direction to Mary has been to further develop and improve resident and client centered programing and services, and to ensure that decision-making is transparent, as well as consultative wherever possible. I wish to take this opportunity to thank all our staff for the great work they do in ensuring that SCOC continues to operate successfully. I also wish to thank the many operations volunteers who give their time and energy to help make SCOC the great organization that it is. One marker showing how well we are doing is that we were successful this year in attaining accreditation by Accreditation Canada. Thanks to everyone who was instrumental in making this happen!We all recognize that we have something special and impressive here at SCOC. SCOC was formed as an innovative creation many decades ago. The next couple of years are crucial for SCOC in terms of planning and wise decision-making, as there are two big governmental issues that will be affecting us. The first is that we only have two years remaining as a dedicated social housing development funded by the City of Toronto; we recently renegotiated a mortgage for this final two year period. The second is that there have been changes to the provincial long term care regulations regarding the continuing fundability of our type of long term care home past 2024. So, now is the time to envision an updated SCOC and look for opportunities to harness resources to make our updated vision become a reality. This last year, the Board has kick-started an all-encompassing organization-wide strategic planning process. Beforehand the Board had been concentrating all its planning focus on developing an alternative model of care for the long term care home along with an associated business plan. The strategic planning consultation work is underway and all stakeholders will be invited to share their ideas. SCOC has many stakeholders including: members; residents; ex-residents; families; clients; TUMC; DMC; staff; neighbours; other organizations; professionals; and funders. In order for this process to work we need as many people as possible to be involved in sharing their ideas. Our goal is to develop a Strategic Plan with measurable goals and objectives. The Board will use the Strategic Plan to guide us in


ensuring that we will continue to have great and expanded facilities and programs in the future, and an even stronger organization. Ongoing Business:Throughout the year, the Board and its committees have met regularly to ensure that SCOC continues to be governed well and run smoothly. Neither the Board nor SCOC’s membership has called a special meeting this year. The Board has been placing greater emphasis on updating governance mechanisms at SCOC as well as the training and development of Board Members. We have also been working on reviewing the by-laws and were hoping to bring some suggested revisions to this AGM but have realized that we will only be ready for next year’s AGM, unless we decide to call a special members’ meeting a few months from now following completion of the by-laws review project. We had a successful year financially, and the results of the fiscal year ending March 31, 2016 can be found within the Treasurer’s Report and the Audited Financial Statements.Throughout the year, we approved capital reserve expenses for upgrading the facilities to ensure the long-term sustainability of our property as well as the safety, comfort, and wellbeing of SCOC’s residents; and we have given guidance to management to develop a refurbishing program for the interiors of units moving forward. SCOC Foundation:We are pleased to report that SCOC has been working collaboratively with the SCOC Foundation to ensure that our residents’ needs continue to be met. We recognize that the Foundation plays an integral part in the ongoing success of SCOC. We are also pleased that the Foundation accepted our invitation to sit on our new Strategic Planning and Development Committee, and they are now engrossed in the work of this committee. Support for SCOC:The support from our sponsoring churches, Danforth Mennonite Church (DMC) and Toronto United Mennonite Church (TUMC), continues to be strong with their members and attendees playing an active role in supporting SCOC.We would like to give a huge thanks to our numerous volunteers who make SCOC what it is today. Through their contributions of time, energy, and experience, volunteers have made many activities,


programs, and services available to both our residents and non-residents.Also, we would like to thank our financial supporters who provide invaluable assistance in maintaining our services, program, and facilities. Without this support it would not be possible to accomplish nearly as much as we do. We also thank donors who have made contributions to SCOC this year with donations of goods, such as books for the library and various items for fundraising sales. Board Membership:Our Board has seen very little turnover this year. During the year we welcomed a new Board Member, Brigitte Holmes, as a community representative. We recently welcomed Grace Sturgeon to the Board as a resident representative. Two long term Board Members and previous Board Chairs will be leaving the Board this month. We thank Walter Friesen for his 9 years of dedicated service as a TUMC representative; and we also thank Mitchell Ornstein for his 6 years of committed service as a community representative.In summary, in addition to Mary Hoare who sits on the Board in her capacity as Executive Director, our Board Members and Officers over the year were: DMC RepresentativesVic Guerin (Vice Chair)Dalton Jantzi (Secretary)Murray Oliver

TUMC RepresentativesMarlene DeFehrWalter FriesenLisa Horrocks (Chair)

Residents RepresentativesCarolyn MurrayGrace Sturgeon

Community RepresentativesBrigitte HolmesLeonard KonkinMitchell Ornstein Alisa Zorina (Treasurer)

Thank you to all our dedicated governance volunteers, listed above, as well as Margaret Amanatides, Mike DeHaan, Aldred Neufeldt, and Sue Reimer, for their collaborative work on the Board and/or its committees, and for caring for the wellbeing of SCOC and all our residents. We look forward to another successful year ahead.


EXECUTIVE DIRECTOR’S REPORTSubmitted by: Mary Hoare

I am extremely pleased to have permanently joined St. Clair O’Connor Community as Executive Director and now I have the privilege of working alongside the staff and members of the Board of Directors. They say a “place” is only as good as the people who work in it. I truly agree and want to take this opportunity to thank all of the staff for their dedication support and hard work. Heading into this permanent position I am confident that my twenty-five years of experience in seniors care and housing has given me a solid perspective of the demands facing these sectors. As you review the various reports from our committees you will get a sense of the many things that have been achieved over this past year. I am pleased to say that this has been a year of growth and accomplishment in many areas.From September 14-17, 2015 SCOC participated in Accreditation Canada’s Qmentum Accreditation Program. Accreditation is an on-going process of evaluating and recognizing a program or service is meeting established standards and it is a powerful tool for quality improvement. In October, we were pleased to learn that SCOC was successful in achieving a three-year accreditation award.SCOC continues to improve its Continuous Quality Improvement (CQI) program by ensuring that appropriate organizational risk indicators are identified, monitored and managed. The CQI Committee meets quarterly to review outcomes, their root cause, and develop action plans for resolution. Residents have representation on this committee. In October 2015, the final report on the Alternative Model of Care Business Case was presented to the Board of Directors for review. This document provides the Board with sustainable program and service options to consider as it moves forward in its strategic planning process this year.Recently, we have established monthly Resident Town Hall meetings to ensure that you have a method of communication with SCOC’s Leadership. These meetings have been well attended and I have had positive feedback on them. Coming out of our Town Hall Meetings, 2 Task Forces have been formed to explore areas of Resident concern related to Programs and Activities, and Food and the Dining Experience. I look forward to working with both Residents and the SCOC Annual Report 2015/2016 Page 12

Senior Leadership in these departments to find mutually beneficial solutions that will improve the quality of service we provide to our Residents.

In closing, I would like to comment on the recent mandate of the Toronto Central LHIN and the impact it will have on life at SCOC. In early 2016, the LHIN reviewed its strategic plan with all health service providers in the area. Toronto Central LHIN is taking a population health approach to improving the health of our city. This will involve working with its providers to continue building a world class health care system that will benefit all those receiving health care. This plan will also include strategies to divide the population into sub-groups (or subpopulations) so that they can better reach and more effectively serve all those who may need care. By moving to a population health approach for planning, they will be in a better position to fulfill their core commitment of serving everyone and serving them well. Their efforts will focus on ensuring that system design and service delivery are responsive to the needs of patients and their families, and grounded in and informed by their perspectives. They will also prioritize timely access to quality care in the community, as close to home as is appropriate. The LHIN is committed to making disciplined and purposeful decisions about how health care dollars are spent.

To realize this, individuals and organizations in communities across Ontario have begun to work together to create age-friendly communities (AFCs). Accessible, inclusive, age-friendly social and physical environments, services and programs will make a difference in your everyday lives. Municipalities have begun to take important steps to develop community profiles, gather information about existing services and programs in communities, establish advisory committees and consult with older adults. They are also incorporating age-friendly principles into planning, setting local priorities and developing age-friendly action plans. The challenge ahead for the Leadership and Board of Directors at SCOC is to interpret these initiatives and implement new logical processes that will ensure the financial viability of our organization with as little disruption to you our Residents as possible.

HEALTH SERVICES REPORT


Submitted by: Dora Trujillo, Director of Care

2015-2016 has been a busy and transitional year for our residents, family members and staff, with new challenges and projects of improvement for our LTC Home. We continue to do our best to improve our continuity and quality of care for the LTC Home residents.

December 2015, the Ministry of Health (MOH) inspectors visited our LTC Home for the annual Resident Quality Inspection (RQI). The inspectors spent ten days in our facility. On the last day, an exit report was given and we received 13 non-compliant requirements, 10 of which were written Notifications (WN) and three Voluntary Plans of Correction (VPC). However, we are fortunate that these requirements are not required to be reported to MOH. We, as a team, are continuing to work together to put in place all of these requirements.

During the period of February 22nd to March 3rd, 2016 our LTC Home experienced a respiratory outbreak. I would like to take this opportunity to thank all SCOC staff for their exceptional effort during this busy time. The Home was reopened on the eleventh day with no major complications to our residents. I would also like to express our deepest appreciation to our Residents and Family Council committees for their unconditional support to our LTC Home.

Our staff continues to work together as a team to reflect on the SCOC mission and vision to ensure that the Home is a supportive and caring place to live. Our Home’s staff, along with the RAI-MDS coordinator and back up coordinator, are working together to ensure better resident assessments. These assessments are done on a quarterly basis and submitted to the Canadian Institute for Health Information (CIHI). Our fiscal year Case Mix Index (CMI) is 1.07 (the provincial average is 1.00).

We continue to work hard along with MEDe-Care to improve our CMI and closely monitor the residents’ needs. We are also working closely with our pharmacist from GeriatRx Pharmacy and our Medical Director to evaluate and decrease antipsychotic medication needs. In 2015-2016 our LTC Home participated in the Quality Improvement Plan (QIP). This plan included “Fall Prevention” and “How to Reduce the Inappropriate use of Antipsychotics in LTC”. SCOC staff has participated in a variety of educational sessions, teleconferences, webinars, in-house training and workshops.


In addition, one of our long term PSWs resigned her full time position for personal reasons. However, she continues to be on call when needed. We also welcomed Alyse Ediger, a Registered Nurse, and two PSWs-Pasang Tsering and Gilbert Gordon, to our LTC Home team. Congratulations to the above mentioned people! During 2015 we also celebrated and welcomed four beautiful babies! Congratulations to Christine Lamparas, Shafisa Nascimento and Hiwot Hailesilassie for the new addition to their families.

It is important to emphasize that the Home continues with four nursing rehabilitation programs for residents who meet the program criteria. The nursing rehab program includes: walking, toileting, eating, and exercises. This rehabilitation serves to enhance and maintain the resident’s well-being and ability to remain as independent as possible.

The Community Outreach team from TEGH make weekly visits to discuss with staff any resident concerns. Our staff works closely with the Psychogeriatric Resource Consultant team from TEGH and the Behaviour Support Outreach team (BRST) from Baycrest in order to provide a higher level of care for our residents with behavioural issues.Lastly, our goal for 2016 and coming years are to decrease agency expenses. From April 1st, 2015 to March 31st 2016, we managed to reduce our need from the previous years of eight RNs to zero, and one PSW to zero. The SCOC LTC Home will continue accepting RNs, RPNs and PSW students from York University, George Brown, Centennial College, Fatima Institute, City College of Business, Health and Technology and North American College.

To conclude, the SCOC LTC Home goals are to review our progress, strengthen areas needing improvement, and work together as a strong team to accomplish our goals. We strive to be the best place to work and live.

Medical ServicesSubmitted by: Dr. Abo Akintan, Medical Director

The staff at SCOC continue to provide excellent care to our residents, and families continue to be very appreciative of the care their loved ones receive especially during end of life.


SCOC continues to provide care to residents at the SCOC apartments and over the past year, we have accepted transfer residents who have made a smooth transition to the LTC. The average age of our residents continues to be above 90 years of age with a few residents above 100 years old.The geriatric pharmacy continues to provide excellent timely review of medications and play an active role in ensuring medications are dosed and dispensed appropriately. The majority of our emergency room visits and hospital transfers continue to be to TEGH, Sunnybrook or Scarborough General Hospital.We continue to work with ancillary services in the community including the NLOT team, visiting Nurses and Baycrest to provide additional support to our residents and staff.Our visiting psychiatrist and optometrist continue to provide in-home services to our residents. Overall, it has been a good year and I look forward to more of the same in the upcoming year.

Assisted Living ServicesSubmitted by: Lynne Johnston, R.N.; Maciel Arias, R.P.N.

Assisted Living Services has had a very busy year. The level of care has increased more than in past years with a greater number of residents declining both physically and cognitively. This is reflected in the increased number of residents on our Assisted Living waiting list. The scope of care for the Assisted Living Services has surpassed all previous years. We have been met with a number of challenges but the outcome has been positive. This is evident in the response to our Satisfaction Surveys with comments of appreciation and gratitude for the good care at SCOC.The clinic hours have changed. A registered staff person is now available Monday to Friday, 8:00 a.m. to 9:00 p.m. and Saturday and Sunday, 4:00 – 8:00 p.m. Starting April 1st, 2016, a full-time PSW will also be available during the night (11:00 p.m. – 7:00 a.m.).Dr. Wyman is now seeing patients on Friday afternoons from 12:30 – 2:30 p.m.


Records are now being kept for all Independent Living resident visits to the clinic. The current average number per month = 80Clients on Assisted Living Services as of March 31, 2016 = 26Total number of falls = 54 (ALS)

Assisted Living Services is also tracking various aspects of resident care such as Independent Living falls, medication audits and every resident will eventually have an InterRai CHA assessment done.More than ever before, the Assisted Living Services is an imperative and integral part of the life of the seniors at SCOC. Our goal is to provide the best care possible while promoting resident independence and optimal quality of life. We look forward to the upcoming year at St. Clair O’Connor Community.

RESIDENT SERVICES REPORTSubmitted by Pauline Campbell, Manager

ApartmentsAt the end of May 2015, Margaret Nemeth retired from her apartment marketing position; however, she continues to provide the music programs, including the Chimers, for St. Clair O’Connor Community. I have taken over the marketing of the independent living apartment rentals and have found this very helpful in getting to know the new residents moving into SCOC and their family members. 22 new residents moved into SCOC from January 2015 – March 2016. Tours are held twice a month for people interested in apartment living at SCOC. Last fall, the new Welcome Committee consisting of 7 residents and myself, met and determined the purpose and function of the committee; they are now an integral part of supporting and ensuring a smooth transition for new residents to life at SCOC. I thank the residents who have taken on this role and provided input into the best way to welcome residents. The new residents who have been welcomed have praised the support and friendship they have received.Life EnrichmentIn April 2015, several residents and community members participated in the Life Enrichment program Focus Groups for four different groups – residents, community members, men’s group and frailer members. The results of the focus groups was compiled into a report and along with the Residents’ Council survey results from their annual meeting, will be used to revise, review, and implement new programs and


activities in the year ahead. A new program Task Force headed by our Executive Director, Mary Hoare, was struck in spring 2016 to review current Life Enrichment programs ensuring that programs meet the changing needs of our residents and community members, as well as implementing more evenings and weekend programs.To celebrate Senior’s Month In June 2015, residents from apartments and the Long Term Care Home, and clients of the adult day program (club 227) participated in the SCOC “Vibrant Seniors, Vibrant Communities” Pan Am Games. Several activities were held over the month beginning with the opening parade and ending with closing ceremonies and a medal ceremony for the gold, silver, and bronze winners at our Canada Day celebration at the end of June. 115 people came for the Canada day barbeque, entertainment and ceremonies. A special thank you goes to the apartment Residents’ Council and the Senior Centre Committee for their financial contributions which helped make the Canada Day celebrations possible and free for residents. On the evening of September 25, the Senior Centre Committee held their annual fundraiser Bingo Bonanza. The committee raised over $400.00. Proceeds from the committee’s fundraisers go towards subsidizing the cost of some special events such as the Smile Theatre production of “Newfoundland Mary” in November which many residents and community members enjoyed.At the end of December 2015, we said farewell to Melody Humphries, Life Enrichment Program Supervisor after 15 years at SCOC. Melody organized many wonderful programs, trips and special events for residents and community members during her 15 years at SCOC. Over 70 Residents gave Melody a surprise send off and a special gift on her last day, for which Melody was very appreciative.Celina Sheppard and the other life enrichment staff will continue to cover the recreation programs and the monthly calendar of activities. Celina is a former student at SCOC and has her Activation Diploma from George Brown College. Life Enrichment staff participated in Step Ahead to Falls Prevention training in May and June 2015. Training was provided through a partnership between the Public Health nurses and the Centre for Activity and Aging. All life enrichment activity staff are now certified in falls prevention exercise programs.An EPC One Time Funding grant from the City of Toronto allowed us to provide many new programs free of charge including our Mini Spa, painting with watercolour classes, astronomers group, acting classes, SCOC Annual Report 2015/2016 Page 18

peddle bikes for exercise programs, “Grandfriends” summer camp intergenerational program, and the installation of Wi-Fi for some of the common areas. In addition, we received funding for our Health and Wellness Fair which was held March 31st at SCOC. Last year’s health fair, also in March, was attended by approximately 150 people. We have applied for funding for 2016/17 to continue many of these programs as well as some new ones.As always, December was a busy month at SCOC with our Christmas Banquet and Christmas trips for our residents, community members and friends. January, February and March continued with Robbie Burns Night January 25, a Valentine’s Day Brunch on February 12 and a St. Patrick’s Day Brunch on March 17 (which was organized by our activation students from George Brown College). Easter come early this year with our Easter banquet and service on March 23 rd, and Good Friday on March 25th. On the evening of March 15th, we were very fortunate to be able to provide a free tax clinic for our residents thanks to our Board Member Mitchell Ornstein and his associates. Many thanks on behalf of the residents who were able to get their taxes done; they appreciated this very much.We are working on the new spring/summer edition of the Recreation Guide which will be ready by the end of April. An explanation of the programs will also be included in the guide. A new program interest survey will be available soon for our residents and community members that will provide us with valuable information on programs you currently enjoy and input on new programs for the year ahead.

VolunteersOur volunteers continue to be an integral and valued part of the SCOC community. 135 volunteers helped support SCOC with the many recreation programs and services for our apartment residents, Life Enrichment Centre programs, Long Term Care Home, and Adult Day Program. Each year we hold a special Volunteer Recognition Night for our volunteers to thank them for their continued support. Last May, our Volunteer Recognition Night was attended by 82 of our volunteers. This year’s Volunteer Recognition Night banquet “Volunteers are the Roots of Strong Communities” was held on the evening of May 27th. Invitations went out to all the active volunteers on the mailing list who volunteered over 25 hours in 2015.


I would like to extend my deepest appreciation to the residents, staff, and volunteers of SCOC for their continued support throughout the year. I look forward to the future direction of SCOC and working with you as we move forward with many new and exciting programs for our residents and community.

ENVIRONMENTAL SERVICES REPORTSubmitted by John Battye, Manager

2015 has been a very busy year for Environmental Services with an eye to efficiencies. We have looked at ways to streamline some of our processes without losing the level of service our residents have become accustomed to. We have expanded our web based work order system; it now includes a room booking feature, and a housekeeping scheduling and billing system.We have reduced staffing and we are training staff in more complicated repairs. Our goal is to reduce the number of calls to outside contractors. In 2015 we resurfaced the parking area as part of our Capital plan.We are currently working on a number of capital projects. Replacing the retaining wall at the rear of the building; our goal is to have this completed by October 2016. We have replaced the domestic hot water boiler and are renovating the servery in the LTC dining room.A great addition to the SCOC environment is the ceramic art work created and donated by the students of Sheridan College Art class. It can be seen in the main floor elevator lobby.

FOOD SERVICES REPORTSubmitted by Rita Duarte, Manager

Purpose:The purpose of the Food Services Department is to support the nutritional and social needs of our residents and to help fulfill the Mission of SCOC.Year in Review:


During the last year Food Services kept busy assisting the many functions within the facilities, some of the day to day highlights for residents and staff included Theme Events: Brunches, Valentines, St. Patrick, Easter, Thanksgiving Christmas and New Years’, Birthday Parties, BBQ’s, Bake Sales, Staff Appreciation, Wellness Fair and Catered Events such as Memorials, Showers, Birthday Celebrations, Fundraisings and Meetings.

On average we produce over 90 meals a day for apartment residents, 75 for LTC Home, 10 for ADS and take out for the Tea Room.

We continue to see an increased need for nutritional support to the residents and as a result there is also a need for extra meals. We encourage all residents to communicate their nutritional challenges to us; together we will address it to the best of our abilities.

We continue to accepted students to train in our department from; George Brown College, Centennial College and more recently from North American College.

Recently we participated in the Nutrition Month Campaign this was later included as part of the Wellness Fair.

Food Services Manager is meeting with the residents one time per month to talk about the dining room services and residents’ concerns, the dates for these meetings are posted inside the menu binders for resident reference. All residents are encouraged to participate.

The new Spring/Summer Menu started on May 2nd, 2016 The Tea Room is now carrying an array of new products such as:

purses, scarfs, gifts and beauty products. Please continue to tell us know if you have a need for a certain product we will do our best to bring in.

We continue to look for volunteers to work in the tea room and to team up with our residents to provide plant care.

Department Goals for 2016-2017:Revamp Dining Room Services, Staff Development and Communication.

CHAPLAIN’S REPORTSubmitted by: Jonathan Emerson-Pierce


Over the past year, we have continued SCOC’s tradition of recognizing the various liturgical seasons and special days of the year through banquets and services of worship. To enhance the experience, our services are moderately liturgical, include regular Communion and hymn-sings, and draw on the talents of various contributors, including members from our sponsoring churches and local clergy. This year, we added an Ash Wednesday service. And, our Easter Banquet service featured St Bede’s Anglican Choir (as usual), soloist Alyse Ediger from TUMC, and our very own Chimers. Soloist Dermott Muldoon once again sang and led us in worship at our annual Memorial Service. Pianist and resident Edwina Wilson continues to provide musical accompaniment at most services. A wonderful addition for the summer, in all aspects of ministry, is chaplain intern, Laura Carr-Pries.Over the past year, the Bible study group has concluded Luke and First Peter and is now examining James. I should note its very unique character. It has long been comprised of thoughtful Coptic Orthodox, Roman Catholic, Anglican, Presbyterian, Baptist, Plymouth Brethren, and Mennonite Christians, all of whom contribute and enrich our learning as we focus on the historical background of biblical texts.Last year, we re-located our Thursday morning “Coffee with Jonathan” hour from the third-floor to the lounge area near the fireplace. This new space afforded us a warmer, more quiet and more home-like environment. However, we have now outgrown that space, as well. And thus, we gather in the general meeting area. On Thursday afternoons, I continue to lead an hour-long devotional time with Long Term Care Home residents. Usually, the service includes hymns, scripture readings, prayers, and a meditation. The composition of this group has significantly changed over the past year. A trend we expect to continue as more residents enter LTC later in life and with greater health challenges.Over the past year, we have added a Prayer Chain to intercede on behalf of our residents. This group of about seven is committed to praying for residents who request it and any resident known to be in hospital. The chain’s coordinator is Lorraine Tregenza. Additionally, prayer shawls were donated and are taken to residents hospitalized for a significant amount of time.


In order to provide direct emotional and spiritual support, I visit with apartment and most LTC Home residents, as well as residents in hospital, on a weekly basis. Of course, this often includes meeting with loved ones and providing funeral and/or memorial services when called upon. I also make it a point to check in with any staff known to be in crisis. In support of more general concern and care for our community, I attend related staff meetings, chair both ethics and palliative care committees, write for the newsletter, and variously upgrade my training via webinars and conferences.In conclusion, I am very appreciative of all the encouragement received from both residents and staff. Obviously, SCOC is a great place to live and work. And, I pray that God will continue to bless us, making us an even stronger and more vibrant community.

RESIDENTS’ COUNCIL REPORTSubmitted by Carolyn Murray, President

Our Council Ten residents served on Council with me from April 2015 to April 2016. They are: Vicky Anderson, Aileen Bunker, Arch Dysart, Jim Reid, Peter Savage, Roly Sheaves (Assistant Treasurer), Grace Sturgeon, Donna Terry (Secretary/Treasurer), and Wilma Sutton. Our Vice-President was Nicholas Dick, but he had to resign in January 2016 for health reasons. Grace Sturgeon became Vice-President in May 2016. I am most grateful to all of these generous people for attending our ten Council meetings, working hard on organizing our two major fund raising events - the Peppermint Fair in November and the Yard Sale in the spring - and supporting all our efforts to serve the residents and listen to their concerns. The two Executive Officers, Donna Terry and Roly Sheaves have been very supportive in helping me carrying on the day to day business of Council throughout the past year. At our AGM on April 11, we were pleased to elect four new members who were nominated for Council. They are: Frances Barr, Joy Biswas, Bev Coburn and Henry Klaassen - all of whom arrived at SCOC within the past two years. Vicky Anderson finished her second two year term and decided not to run for Council again. The nine other members returned either for a new two year term or to finish the second year of their term of office. So we now have thirteen Council Members. SCOC Annual Report 2015/2016 Page 23

Many thanks go to Nicholas Dick and Vicky Anderson for their valued contribution to our Council.Pauline Campbell, Resident Services Manager, attends Council meetings and brings her report to Council along with those of the other managers. In turn, we often ask her to bring our concerns to the attention of staff. The Council Executive Officers are in regular contact with the Executive Director. Council plays an important role in making the staff aware of residents’ concerns and in so doing, we contribute to the welfare of all who live here. Fundraiser: “Yard” Sale – Saturday, May 7, 2016With the help of nearly 25 volunteers - all the Council members, many other residents, and a few ladies from the Toronto United Mennonite Church - we worked hard for two days. On Friday, we set out the vast amount of donated “gently used” items for sale. On Saturday, we welcomed our customers at 10 am worked until 2 pm. Some 90 people attended our BBQ lunch and Rita Duarte and Pauline Campbell were there to help as always. We cleared about $1,200 and proved that our energetic volunteers could get the job done and have some fun while doing it. The Long Term Care (LTC) Family Council joined our sale and raised funds for their own projects by selling baked goods and used items in the fireplace corner of the Meeting Room. Fundraiser: Peppermint Fair – Saturday, November 21, 2015Once again our residents lent their time and energy to our big end of year fundraiser. It is exciting to see the Meeting Room tables filled with lovely handmade items. All was ready by Friday afternoon and we served customers looking for Christmas presents for four hours on Saturday. We did well with our Silent Auction and Collectable Tables and sold all the donated baked goods and most of our wooden crafts – particularly the cute little reindeers made of wooden spoons by Roly Sheaves (and his wonderful daughter).We started taking orders for poinsettias and Christmas table settings a few weeks before the fair and continued with this project at the fair and the following week. We made about $350. As usual, we had a good crowd for lunch in the dining room. Our total income was $4,300. The LTC Family Council set up their sales tables in the Craft Room and sold crafts and hot empanadas (soft rolls). They raised about $1,300.


Disbursement of Council Funds to CharitiesOnce again, the Council voted to give the Adult Day Program $200 to buy Christmas Party presents for their clients (some of whom are residents). In February, the Council donated $500.00 to the Toronto East General Hospital as we have been doing for the previous five years. We also donate $200 to fund the Canada Day celebrations.

Entertainment for ResidentsThe funds that Council raise primarily cover the cost of the entertainers for the monthly birthday parties from September to June. In the past three years, Council has also paid for special music programs held in the summer months when there are no birthday parties and a few other times during the year.These special events included: 1) a Flute and Guitar Duo on July 24; 2) a Violin Duo – Rebekah Wolkstein and Drew Jorecka, husband and wife, on August 31; 3) a pianist, Tom King and a soprano, Lindsay, for a Christmas concert on December 7; and 4) on January 19, Rebekah and Drew came back with a pianist, Shaya Petroff, and gave a splendid “Bach to Pop” Concert. On June 7th Shaya came for a return performance and he brought a baritone, Brad Christensen for a mixed program of light and classical music.Residents’ Council Tea – February 9, 2016The Residents’ Council Tea gives the President an opportunity to report to the residents on the projects and concerns that occupied the Council for the preceding year. It is also a time to ask people to consider serving on Council. The Tea provides residents with an opportunity to give the Council feedback on their concerns about the job Council is doing and about this facility. While folks are enjoying refreshments at small tables, they consider some of the key aspects of life at SCOC: 1) public areas; 2) Tea Room and Store; 3) patio; 4) Dining Room; 5) Peppermint Fair and Yard Sale; 6) entertainment; and 7) regular programs. As President, I presented their feedback to the Council, the Board, the staff and the Executive Director. This effort is in keeping with Council’s constitutional mandate “to act as a vehicle for constructive and creative involvement in the life of the Community.”As a result of the residents’ feedback from the Teas, Executive Director, Mary Hoare, acted on two major areas of concern: 1) the SCOC Annual Report 2015/2016 Page 25

organization of the Dining Room service and 2) expanding our programs and disseminating more information about them. She established a Task Force on the Dining Room and another on Programs. Resident volunteers attended regular meetings of each group. Requests to use the pool area washroom for summer months were met. Thanks to Environmental Services, the residents now have access to a washroom a short distance from the patio and upgraded patio furniture. Further work needs to be done on the surface of the patio and some dead trees need to be removed.

Representing the residents on the SCOC Board of DirectorsEver since Nicholas Dick resigned as resident representative to the Board, in November 2014, I was the only resident attending the monthly meetings of the Board. I did so in my role as President of the Council. However, in April, the Council appointed Grace Sturgeon, now our Vice-President, as the second representative. She began attending Board meetings in May. She previously served on the Toronto East General Hospital Board in her capacity as a Volunteer Coordinator. This gives the residents the full representation to which they are entitled and makes my job easier. Ongoing Council BusinessSome of the issues that came up in Council were:1. Residents reported many infringements of our no smoking policy – especially in the immediate areas around the front entrance and near the garage. Facility staff will monitor this matter more regularly and remove the butts. 2. A few Council members volunteered to help residents who were having difficulties in connecting to Channels 57 and 999 and so were not able to check the SCOC Bulletin Board on their TV.3. A number of residents complained to Council about the lack of lighting on the upper driveway and Environmental Services staff put up the needed lights in early January. 4. Residents asked that the Foundation change the date of the end of year fundraising campaign as it came the same time residents were contributing to the Staff Fund for Christmas. The Foundation Board will consider this matter.


This is how the Council has responded to some of the “issues of concern in the everyday life in the facility” that come to the attention of the Council or Council members. Council members and, indeed, our residents in general, see themselves as responsible community members and seek to make SCOC the best home it can be for all who live here.


TREASURER’S REPORTSubmitted by: Alisa Zorina CPA, CA, CBV

SCOC’s financial performance held steady in fiscal 2016, recording a small loss of $8,458 at the end of March. Overall, SCOC achieved total revenue of approximately $5.7 million in fiscal 2016, which represents an improvement of approximately $100,000 over fiscal 2015. In regards to expenses, we experienced a 1% increase in the current fiscal year (in comparison to a 2% increase in revenues). No donation was made to the foundation in fiscal 2016, as the long-term care operation had a loss of about $215,000 (increasing by approximately $13,000 over last year) after considering repayments to funder. Non-Shelter operations remain profitable, with a surplus of approximately $256,000 (a modest increase of approximately $5,000 in comparison to 2015). Management and Staff continue to do an excellent job of managing costs and maintaining or improving the level of care and service to the residents at SCOC. Our cash position continues to strengthen, increasing by approximately $12,000 over prior year.In addition to the annual contribution of $108,000 made toward the Capital Replacement Reserve in this fiscal year, approximately $252,000 of expenditures were approved. As a result, the closing balance of our replacement reserve went down to $489,660 (a decrease of approximately $144,000 over last year).Management has a plan in place for fiscal 2017 that will maintain or improve the services at SCOC while keeping SCOC financially strong.I would like to thank the members of the Finance Committee and the financial staff for their hard work and valuable assistance putting together all of the reporting throughout the year.

SCOC Annual Report 2015/2016 Page 28Apartment Rental & MarketingActivation Program & staff

Elderly Persons Centre Program

& staffVolunteersHousekeeping and

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Documents

CHAIRPERSON’S REPORTscoc.ca/wp-content/uploads/2016/07/SCOC-Annual... · Web viewThe CQI Committee meets quarterly to review outcomes, their root cause, and develop action plans