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CHAA-2013 AOHC Conference
April 28th, 2013
Wayne N. Burton MD FACOEM, Global Corporate Medical Director
Karen DiProfio, RN Director of Nursing
Daniel May, Corporate Safety Manager
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Discloser: None
Today’s Discussion
•Overview of American Express
•Our Corporate Culture
•Health Benefits
•Healthy Living Programs & Services
•Data Integration
•Corporate Safety & Ergonomics
•Innovation
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American Express Company Profile
• 163rd year in business
• Headquarters in New York City
• Fortune 100 Company
American Express is one of the largest financial services companies in the world
American Express has one of the world’s strongest brands
Global services company, providing customers with access
to products, insights and experiences that enrich lives and build business success.
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American Express Overview
• Average age: 42 years
• 2/3 Female
• Global: 50% of employees international
Company Demographics
• Full replacement CDHP with HSA in US
• Free Preventive Services
• Free Preventive Services
• Incentives
Benefits
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Our Corporate Culture Blue Box Values
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American Express Healthy Living Program
Wellness Center Organization Structure
Senior Vice President
Global Compensation and Benefits
Global Corporate Medical Director
Wellness Centers
Safety
Employee Assistance
Program (EAP)
Disease Education
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Healthy Living Wellness Committee
Salt Lake City, UT
Head Count: 1,776
Alonzo Mourning and Ken Chennault
at the Healthy Living Activity Center
opening in Ft. Lauderdale, FL
Head Count: 2,499
Healthy Living Activity Center
Phoenix, AZ
Head Count: 5,570
US Healthy Living
Healthy Living “Catch the
Wave” launch event
WFC, New York, NY
Head Count: 4,799
Mission Statement
• Healthy Living is about making better health a way of life at American Express. Through a shared commitment to wellness, together we can become a stronger and healthier community.
Goals
• To promote health awareness, influence positive behavior change, improve productivity, enhance employee engagement and reduce health care expenditures.
Our Mission and Goals
Three Steps to Healthy Living
• Free Preventive Drugs & Vitamins
• Free Health Coaching
• Free Condition Management
• Free Well Woman Exam
• Free Mammograms
• Free Flu shots
• Business travel consults & immunizations
• Free annual Health (Biometric) Screenings: blood pressure, cholesterol, bloods sugar, and body mass index • Health Assessments: provides employees with detailed picture of overall health
• On-site Wellness Centers with nursing care for acute illness,injuries, emergencies
• On-site Doctor/Nurse Practitioner, Health Coach & Dietician
• Health Navigator; 24-hour Nurseline
• Top Doctors website
• Employee Assistance Program • Healthy Living website, Healthy Living APP
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Simplify and sustain messaging
Keep the momentum
Leverage marketing approach
Utilize various methods of media
Engage employees and their families
Feature real healthy stories and goals from employees
Tie to blue box values
Encourage the sharing of stories
Create competition
Report results
Driving Participation
Medical Costs
Personnel
EAP
Productivity
Biometrics
STD/LTD/FMLA
Health Promotion & Disease Education
Electronic Medical Records
Integrating our services
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How we integrate
Health Protection
and promotion
The changing office design
The virtual employee
Ergonomic training
Safety & Healthy Living
Super-storm Sandy: a case study of crisis management
How we integrate Health Protection and Health
Promotion
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Our changing Work Force Office Design:
Blue Work
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Evolution of the traditional workplace
Goals of Blue Work
• Flexibility
• Collaboration
• Real estate optimization
Meeting the needs of our workforce
Home – Occasional visits
to Hub Office. Consistently works from home three or more days a week. Space Impact: No
assigned seat in the
workplace.
Roam- Employee primarily works at client locations and makes regular short visits to the Hub Office. Space Impact: No assigned seat in the workplace
Hub- Employee’s role requires them to work in the office every day. Space Impact : Assigned seat in the workplace
Club – Employee’s role requires frequent in person interaction with colleagues and leadership . Space Impact: Provide unassigned cubicles (hot desks) in office
Various Types
Of
Work styles
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Supporting Virtual Employee Ergonomic Program
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Approximately 5000 “virtual” employees
•Work from home
•Work from smaller offices
Communications designed to:
•Link virtual employees & intranet based training and education
•Link employees to regional safety team members
•Provide dialogue with safety team members
Virtual Ergonomic Assessment Toolkit:
•Assess employees in their workspace
•Provide recommendations
Integrating Safety with American Express
Healthy Living Programs
Integrating Safety with
Amex Healthy Living
Programs
Health & Safety Fairs at major
locations
Safety team works closely with Wellness
Center staff
Wellness Centers
generate ergonomic evaluations
Wellness Centers provide evaluation and
treatment for some work related injuries
Safety Fairs with Wellness Center
and Healthy Living Activity Centers
participation
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Responding to Disaster: Hurricane Sandy
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•Global Security
•Human Resources
•Wellness Center Staff (Corp. Medical Dir., Dir. Nursing
Services, EAP Dir.)
•Real Estate
•Corporate Affairs and Communications
•Corporate Safety
•Telecommunications Network Services
•Technology/Disaster Recovery Planning
•Business Continuity
•Customer Care
Critical Incident Team Members
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Innovation at American Express
•Technology
•Healthy Living going global
•Worksite based disease management
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Technology: Objectives and Benefits
The American Express Healthy Living mobile website was
developed to:
Promote health awareness to American Express employees and their
families
Influence positive behavior change
Improve productivity
Enhance employee engagement
Reduce health care expenditures
Product Overview
American Express employees will be able to access health related
tools and information any time, anywhere.
Engaging content is organized into relevant Eat, Move, Live, Play categories.
MOVE
Employees will receive updates on Healthy Living events, class
schedules at fitness center locations, fitness tips, and even ways to
stay active at their desks.
American Express: Taking Health and Productivity
Global
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Singapore
India
UK and more
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Worksite-based Condition Health Education Programs
Objectives
o Educate employees on the value and importance of disease management
o Provide employees with information to enhance self-care
o Systematic approach to improving outcomes
o Sustainable engagement
Identifiable Need
o 65 % of Amex employees have at least one chronic health condition
o Chronic conditions account for the majority of healthcare costs
o Productivity costs exceed direct healthcare costs
Condition
Health
Education
Create an Integrated and Sustainable Approach to Condition Health Education: A Broad Partnership
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On-site Medical •Diabetes education pilot
Health Coaches/
Dieticians Communications
Behavioral Health •EAP
Health Portal •Staywell
•Amex Intranet
Health Risk Assessment • Assess and track health behaviors
• Maintain health
•Notifications for at risk
Fitness Centers/
Activity Rooms •Low risk maintenance
Pharmacist : Medco
Incentives
Health Plan Case
Management
• STD, LTD, FMLA
Absence Management
Sedgwick
Long Term
Strategy—
Short Term
Solutions
Healthy Living with Diabetes The Issue • 65% of Amex employees have at least one chronic health condition • Chronic conditions account for the majority of healthcare costs • Productivity costs exceed direct healthcare costs • 5% of Amex employees have diabetes Goals • Educate employees on the value and importance of disease management • Provide employees with information to enhance self-care
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The Program
Enrollees
• US Employees with diabetes or elevated blood sugar in
locations with Healthy Living Wellness Centers
Highlights
• Free Diabetes screenings
• Diabetes education, support, and resources through group
classes, webinars, website and email
• Personal consultations with onsite Nurse/NP, Coach, dietician,
and Pharmacist
Incentives
• Free glucose meter, $20 AXP checks, Kindle Fire raffle
IMPROVE YOUR BOTTOM
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Questions?
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