Ch3 Mult Choice Tb03

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Chapter 3: Ethical Behaviour and Social

Responsibility 1

Chapter 3:

ETHICAL BEHAVIOUR AND SOCIAL

RESPONSIBILITY

Multiple Choice Questios

CHAPTER INTRODUCITON

117. __________ was the root cause of bankruptcies and business failures such as Enron, Arthur

Andersen, WorldCom and Bre-.

A. A failure of ethics.

B. Autocratic leadership.

C. !oor customer ser"ice.

#. B and C.E. A, B, and C.

11$. !erformance %oals must alwa&s be achie"ed throu%h __________.

'. An& means possible.

(. E)ploitation of en"ironmental resources.*. Ethicall& and sociall& responsible actions.

+. (o"ernmental subsidies.

. ar%inaliin% human resources.

!HAT IS ETHICAL BEHAVIOUR" #STUDY QUESTION 1$

11/. Which of the followin% statements does 02 pro"ide an accurate description of ethics3

4. Ethics is the code of moral principles that sets standards of 5%ood6 "ersus 5bad6 or 5ri%ht6"ersus 5wron%.6

. Ethics pro"ide principles to %uide the beha"iour of indi"iduals.

. Ethics pro"ide principles to %uide the beha"iour of %roups.

0. Ethics is a set of principles that %uide the or%aniation8s anal&sis of its e)ternal en"ironmentand the formulation of actions to respond to that en"ironment.

. Ethics pro"ides principles that help people in makin% moral choices amon% alternati"ecourses of action.

19:. __________ reflect;s< the code of moral principles that sets standards as to what is

5%ood6 "ersus 5bad6 or 5ri%ht6 "ersus 5wron%6 in people8s conduct, and thereb& %uides

their moral choices and beha"iour.

!. (roup norms.=. e%al beha"iour.

>. Ethics.

?. Ci"il law.

2. *umanistic beha"iour.


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191. Accordin% to the te)tbook, ethical beha"iour is __________.

@. 2he same as le%al beha"iour in the conte)t of business.

. +nterpreted outside the le%al frame of reference.

W. What is accepted as 5%ood6 or 5ri%ht8 as opposed to 5bad6 or 5wron%6 in the conte)t of the%o"ernin% moral code.

. All of the abo"e.

. 0one of the abo"e.

a!s" #alues" and Ethical Behaviour

199 Which statement accuratel& describes the relationship between law and ethics3

. E"en thou%h an action is le%al, it ma& not be ethical.

AA. An action that is not ille%al is without Duestion an ethical action.

BB. i"in% up to the 5letter of the law6 is a sufficient %uarantee that a person8s actions aretrul& ethical.

CC. A and C.

##. B and C.

19. ost ethical problems in the workplace arise when people are asked to do or are about to do

somethin% that __________.

EE.+s ille%al.

''. (oes a%ainst work %roup standards.

((. iolates their personal beliefs.

**. iolates the or%aniation8s policies.

++. iolates social norms.

19F. 2he underl&in% beliefs and attitudes that help determine beha"iour are referred to as __________.

. alues.

44. Ethics.

.orals.

. !ersonal standards.

00. ?ocial norms.

19G. 2o the e)tent that __________ "ar& amon% people, we can e)pect different interpretations of what

beha"iour is ethical or unethical in a %i"en situation.

. aws.

!!. alues.==. 0eeds.

>>. !erceptions.

??. oti"es.

19H. __________ are preferences re%ardin% desired ends.

22.Ethical "alues.

@@. @tilitarian "alues.


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Responsibility &

. +nstrumental "alues.

WW. ?ocial "alues.

. 2erminal "alues.

197. ?elf-respect, freedom, happiness, inner harmon&, and famil& securit& are e)amples of

__________ that mana%ers consider to be important.. oral "alues.

.?ocialistic "alues.

AAA. 2erminal "alues.

BBB. +nstrumental "alues.

CCC. Bureaucratic "alues.

19$. __________ are preferences re%ardin% the means for accomplishin% desired ends.

###. Ethical "alues.

EEE. @tilitarian "alues.

'''. 2erminal "alues.

(((. +nstrumental "alues.***. ?ocial "alues.

19/. Coura%e, ima%ination, ambition, self-discipline, and honest& are e)amples of __________ that

mana%ers consider to be important.

+++. +nstrumental "alues.

.oral "alues.

444. ?ocialistic "alues.

. 2erminal "alues.

.Bureaucratic "alues.

$lternative #ie!s o% Ethics

1:. 2he utilitarian "iew of ethical beha"iour is that which __________.

000. !ro"ides the %reatest %ood for the %reatest number of people.

. >espects and protects the indi"idual8s fundamental ri%hts.

!!!. Ensures that people are treated impartiall& and fairl&.

===. Ad"ances the pursuit of lon%-term self-interests.

>>>. Ensures the resolution of personal moral dilemmas.

11. 2he main emphasis of the utilitarian "iew of ethical beha"iour is __________.

???. Assessin% the implications of a decision in terms of its lon%-term personal conseDuences.

222. !romotin% honest& and inte%rit&.

@@@. Ensurin% that people8s ri%hts are protected and respected.. E"aluatin% a decision on the basis of its impartialit& and fairness.

WWW.Ensurin% that the %reatest number of people benefit to the %reatest e)tent possible.

19. @sin% results-oriented performance criteria to Iud%e what is best for most people in a businessor%aniation is an application of which "iew of ethical beha"iour3

. 2he utilitarian "iew.

. 2he indi"idualism "iew.


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. 2he collecti"ism "iew.

AAAA. 2he moral-ri%hts "iew.

BBBB.2he Iustice "iew.

1. 2he indi"idualism "iew of ethical beha"iour is that which __________.

CCCC.!ro"ides the %reatest %ood for the %reatest number of people.

####. >espects and protects the indi"idual8s fundamental ri%hts.

EEEE. Ensures that people are treated impartiall& and fairl&.

''''. Ad"ances the pursuit of lon%-term self-interests.

((((. Ensures the resolution of personal moral dilemmas.

1F. 2he main emphasis of the indi"idualism "iew of ethical beha"iour is __________.

****. Assessin% the implications of a decision in terms of its lon%-term personalconseDuences.

++++. !romotin% honest& and inte%rit&.

. Ensurin% that people8s ri%hts are protected and respected.

4444. E"aluatin% a decision on the basis of its impartialit& and fairness.

. Ensurin% that the %reatest number of people benefit to the %reatest e)tent possible.

1G. 2he indi"idualism "iew is supposed to promote __________ but in business practice it ma& result

in __________.

. !ersonal enrichment or%aniational enrichment.

0000. *onest& and inte%rit& pushin% the law to its outer limits.

. 0arcissism procedural Iustice.

!!!!. >unnin% rou%hshod o"er other people to achie"e personal obIecti"es honest& and

inte%rit&.====. !ushin% the law to its outer limits interactional Iustice.

1H. 2he moral-ri%hts "iew of ethical beha"iour is that which __________.

>>>>.!ro"ides the %reatest %ood for the %reatest number of people.

????. >espects and protects the indi"idual8s fundamental ri%hts.

2222. Ensures that people are treated impartiall& and fairl&.

@@@@. Ad"ances the pursuit of lon%-term self-interests.

. Ensures the resolution of personal moral dilemmas.

17. 2he main emphasis of the moral-ri%hts "iew of ethical beha"iour is __________.

WWWW. Assessin% the implications of a decision in terms of its lon%-term personalconseDuences.. !romotin% honest& and inte%rit&.

. Ensurin% that people8s ri%hts are protected and respected.

. E"aluatin% a decision on the basis of its impartialit& and fairness.

AAAAA. Ensurin% that the %reatest number of people benefit to the %reatest e)tentpossible.


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Responsibility (

1$. +n contemporar& or%aniations, __________ concerns the protection of emplo&ees with respect to

their ri%hts to pri"ac&, due process, free speech, free consent, health and safet&, and freedom of

conscience.

BBBBB. 2he utilitarian "iew.

CCCCC. 2he indi"idualism "iew.

#####. 2he collecti"ism "iew.EEEEE. 2he moral-ri%hts "iew.

'''''.2he Iustice "iew.

1/. 2he Iustice "iew of ethical beha"iour is that which __________.

(((((. !ro"ides the %reatest %ood for the %reatest number of people.

*****. >espects and protects the indi"idual8s fundamental ri%hts.

+++++. Ensures that people are treated impartiall& and fairl&.

. Ad"ances the pursuit of lon%-term self-interests.44444. Ensures the resolution of personal moral dilemmas.

1F:. 2he main emphasis of the Iustice "iew of ethical beha"iour is __________.

. Assessin% the implications of a decision in terms of its lon%-term personalconseDuences.

. !romotin% honest& and inte%rit&.

00000. Ensurin% that people8s ri%hts are protected and respected.

. E"aluatin% a decision on the basis of its impartialit& and fairness.

!!!!!.Ensurin% that the %reatest number of people benefit to the %reatest e)tent possible.

1F1. ?uppose that a professor8s main concern in %radin% term papers is to e"aluate all papers and

assi%n %rades fairl& and obIecti"el& in li%ht of the reDuirements and %radin% scale contained in thecourse s&llabus. 'rom an ethics perspecti"e, this is an e)ample of the professor adoptin% which of

the followin% "iews3

=====. 2he utilitarian "iew.

>>>>>. 2he indi"idualism "iew.

?????. 2he collecti"ism "iew.

22222. 2he moral-ri%hts "iew.

@@@@@. 2he Iustice "iew.

1F9. 2he de%ree to which policies and rules are fairl& administered in an or%aniation is known as

__________.

. #istributi"e Iustice.WWWWW. oral Iustice.

. Ethical mana%ement.

. !rocedural Iustice.

. EDuitable polic&.

1F. 0ot takin% se)ual harassment alle%ations a%ainst top mana%ement as seriousl& as alle%ations

a%ainst lower-le"el super"isors is an e)ample of "iolatin% the principle of __________.

AAAAAA. #istributi"e Iustice.


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BBBBBB. oral Iustice.

CCCCCC. Ethical mana%ement.

######. !rocedural Iustice.

EEEEEE. EDuitable polic&.

1FF. 2he de%ree to which outcomes are allocated without re%ard to ethnicit&, race, %ender, a%e, or

other indi"idual differences criteria is the concept of __________.

''''''. #istributi"e Iustice.

((((((. oral Iustice.

******. Ethical mana%ement.

++++++. !rocedural Iustice.

. EDuitable polic&.


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Responsibility *

1FG. +f a woman and a man ha"e eDui"alent Dualifications and e)perience and are %i"en the same

consideration for promotion, __________ is bein% applied.

444444. #istributi"e Iustice.

. oral Iustice.

. Ethical mana%ement.

000000. !rocedural Iustice.. EDuitable polic&.

1FH. 2he de%ree to which other people are treated with di%nit& and respect deals with the issue of

__________.

!!!!!!. @tilitarianism.

======. +ndi"idualism.

>>>>>>. !rocedural Iustice.

??????. #istributi"e Iustice.

222222. +nteractional Iustice.

1F7. ichele, a bank officer, takes the time to full& e)plain to an applicant wh& he is bein% turned

down for a loan and does her best to answer all the applicant8s Duestions without bein%

demeanin% toward him in an& wa&. ichele is reflectin% the ethical concern of __________ in her

beha"iour.

@@@@@@. oral ri%hts.

. #istributi"e Iustice.

WWWWWW. +nteractional Iustice.

. @tilitarianism.

. +ndi"idualism.

Cultural ssues in Ethical Behaviour

1F$. A mana%er who operates in a forei%n countr& with the premise that ethical beha"iour is alwa&sdetermined b& its cultural conte)t is adoptin% a perspecti"e of __________.

. Cultural acti"ism.

AAAAAAA. Cultural relati"ism.

BBBBBBB. Ethical imperialism.

CCCCCCC. Cultural socialism.

#######. Ethical realism.

1F/. An e)ecuti"e who assumes that ethical standards should appl& absolutel& across cultures and

national boundaries is operatin% under which cultural perspecti"e3

EEEEEEE. Cultural acti"ism.

'''''''. Cultural relati"ism.(((((((. Ethical uni"ersalism.

*******. Cultural socialism.

+++++++. Ethical realism.


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Fundamentals

1G:. Critics char%e that __________ is a form of __________, or the attempt to e)ternall& impose

one8s ethical standards on others.

.Cultural relati"ism cultural uni"ersalism.

4444444. @ni"ersalism ethical imperialism.

. Cultural relati"ism ethical imperialism.

. Ethical imperialism cultural relati"ism.

0000000. Ethical imperialism >omanesDue law

1G1. Core "alues or 5h&per-norms6 that transcend cultural boundaries focus on __________.

. *uman di%nit&.

!!!!!!!. Basic ri%hts.

=======. (ood citienship.

>>>>>>>. All of the abo"e.

???????. 0one of the abo"e.

1G9. Creatin% a corporate culture that "alues emplo&ees, customers, and suppliers is a core "alue that

__________.

2222222. >espects basic ri%hts.

@@@@@@@. !romotes %ood citienship.

. Enhances social concerns.

WWWWWWW. >espects human di%nit&.

. >espects stakeholder interests.

1G. Which of the followin% does 02 accuratel& describe of the uni"ersal "alues of respect for

human di%nit& or respect for basic ri%hts3

. 4eepin% a safe workplace.

. !roducin% safe %oods and ser"ices.AAAAAAAA. ?upportin% social institutions, includin% economic and educational

s&stems.

BBBBBBBB. !rotectin% the ri%hts of emplo&ees and customers.

CCCCCCCC. A"oidin% an&thin% that threatens people8s education and li"in% standards.

ETHICS IN THE !OR,PLACE #STUDY QUESTION %$

Ethical 'ilemmas at Wor(

1GF. An ethical dilemma __________.

########. +s rare amon% mana%ers.EEEEEEEE. +s resol"ed in most or%aniations b& a formal code of ethics.

''''''''. Alwa&s in"ol"es pressures to commit ille%al acts.

((((((((. Can usuall& be resol"ed without much personal stress.

********. ccurs when someone must choose between a course of action offerin%personal or or%aniational benefit or both, but for which there is no clear ri%ht or wron%

decision.


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Responsibility -

1GG. When some action must be taken but there is not a clear 5ri%ht6 or 5wron%6 approach, a person is

faced with a;n< __________.

++++++++.oral pinch.

. Ethical dilemma.

44444444. ana%erial decision.

. ?ituation to a"oid.. awsuit.

1GH. ?uppose that a mana%er denies a candidate a promotion or Iob appointment because of the

candidate8s race, reli%ion, %ender, a%e, or other criteria that are not rele"ant to the Iob. 2his

mana%er ma& %et cau%ht in an ethical dilemma in"ol"in% __________.

00000000. #iscrimination.

. ?e)ual harassment.

!!!!!!!!. Conflicts of interest.

========. Customer confidence.

>>>>>>>>. r%aniational resources.

1G7. +f a mana%er makes a co-worker feel uncomfortable because of inappropriate comments or

actions re%ardin% se)ualit&, the mana%er ma& %et cau%ht in an ethical dilemma in"ol"in%

__________.

????????. #iscrimination.

22222222. ?e)ual harassment.

@@@@@@@@. Conflicts of interest.

. Customer confidence.

WWWWWWWW. r%aniational resources.

1G$. Ethical dilemmas in the form of __________ ma& occur where a mana%er takes a bribe or

kickback or e)traordinar& %ift in return for makin% a decision fa"orable to the %ift %i"er.

. #iscrimination.

. ?e)ual harassment.. Conflicts of interest.

AAAAAAAAA. Customer confidence.

BBBBBBBBB. r%aniational resources.

1G/. Ethical dilemmas in the form of __________ ma& occur where a mana%er has pri"ile%ed

information re%ardin% the acti"ities of a customer and shares that information with another part&.

CCCCCCCCC. #iscrimination.

#########. ?e)ual harassment.

EEEEEEEEE. Conflicts of interest.

'''''''''. Customer confidence.

(((((((((. r%aniational resources.

1H:. ana%ers who use official stationer& or compan& e-mail accounts to communicate personal

opinions or reDuests to communit& or%aniations are en%a%in% in acts that ma& be considered to

constitute an ethical dilemma re%ardin% __________.

*********. #iscrimination.

+++++++++. ?e)ual harassment.

. Conflicts of interest.


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1. Schermerhorn & Wright: Management

Fundamentals

444444444. Customer confidence.

. r%aniational resources.

1H1. A sur"e& ofHarvard Business Reviewsubscribers re"ealed that man& ethical dilemmas in"ol"e

conflicts with __________.

. ?uperiors.

000000000. ?ubordinates.

. Customers.

!!!!!!!!!. All of the abo"e.

=========. 0one of the abo"e.

1H9. 2he results of aHarvard Business Reviewsur"e& indicated that the ethical issues most freDuentl&

encountered b& the ma%aine8s subscribers in"ol"ed all but which one of the followin%3

>>>>>>>>>. #ishonest& in ad"ertisin%.

?????????. #ishonest& in communication with top mana%ement.

222222222. #ishonest& in communication with subordinates.

@@@@@@@@@. #ishonest& in communication with clients.

. #ishonest& in communication with %o"ernment a%encies.

1H. 2he te)t reports that mana%ers sometimes pressure their subordinates to en%a%e in "arious

unethical acti"ities. Which of the followin% in 02 one of these unethical acti"ities3

WWWWWWWWW. "erlookin% the boss8s wron%doin%s.

. ?i%nin% false documents.

. ?upportin% incorrect "iewpoints.

. #oin% business with the boss8s friends.

AAAAAAAAAA. #oin% personal fa"ors for the boss.

Rationali)ations %or *nethical Behaviour

1HF. 2he te)t identifies four rationaliations that are commonl& used to Iustif& unethical conduct.

Which of the followin% is 02 one of the four rationaliations3

BBBBBBBBBB. +t8s not reall& ille%al.

CCCCCCCCCC. +t8s in e"er&one8s best interests.

##########. 0o one will e"er know about it.

EEEEEEEEEE. 2he or%aniation will protect me.

''''''''''. E"er&bod& does it.

1HG. +n submittin% her e)pense report for a recent business trip, ?hirle& sou%ht reimbursement for

some personal entertainment e)penses. 4nowin% that the compan& polic& precluded such

reimbursement, she reported hi%her amounts for ta)i fares and tips than she actuall& spent. Which

of the followin% rationaliations most likel& applies to ?hirle&8s actions3

((((((((((. +t8s not reall& ille%al.

**********. +t8s in e"er&one8s best interests.

++++++++++. 0o one will e"er know about it.

. Alternati"e A and B.

4444444444. Alternati"e B and C.


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Responsibility 11

1HH. 2he te)t identifies different wa&s of dealin% with the four rationaliations that are commonl& used

to Iustif& unethical beha"iour. Which one of the followin% courses of action is 02 a

recommended wa& for dealin% with at least one of the four rationaliations3

. When in doubt about a decision to be made or an action to be taken,don8t do it.

. +f other people and other companies are doin% it, &ou areIustified in doin% it too.0000000000. ook be&ond the short-term results to address lon%er-term implications.

. ake sure e"er&one knows that wron%doin% will be punished whene"erit is disco"ered.

!!!!!!!!!!. r%aniational lo&alt& should not stand abo"e the law and social moralit&.

1H7. Which of the followin% rationaliations for unethical beha"iour reflects the mistaken belief that

one8s beha"iour is acceptable, especiall& in ambi%uous situations3

==========. +t8s not reall& ille%al.>>>>>>>>>>. +t8s in e"er&one8s best interests.

??????????.0o one will e"er know about it.

2222222222. 2he or%aniation will protect me.

@@@@@@@@@@. E"er&bod& does it.

1H$. Which of the followin% rationaliations for unethical beha"iour reflects the mistaken belief that

because someone can be found to benefit from the beha"iour, the beha"iour is also in the

or%aniation8s best interests3

. +t8s not reall& ille%al.

WWWWWWWWWW. +t8s in e"er&one8s best interests.

. 0o one will e"er know about it.. 2he or%aniation will protect me.

. E"er&bod& does it.

1H/. Which of the followin% rationaliations for unethical beha"iour reflects the mistaken belief that a

Duestionable beha"iour is reall& 5safe6 and will ne"er be disco"ered or made public3

AAAAAAAAAAA. +t8s not reall& ille%al.

BBBBBBBBBBB. +t8s in e"er&one8s best interests.

CCCCCCCCCCC. 0o one will e"er know about it.

###########. 2he or%aniation will protect me.

EEEEEEEEEEE. E"er&bod& does it.

17:. Which of the followin% rationaliations for unethical beha"iour reflects the mistaken belief that

the or%aniation8s best interests stand abo"e all others3

'''''''''''. +t8s not reall& ille%al.

(((((((((((. +t8s in e"er&one8s best interests.

***********. 0o one will e"er know about it.

+++++++++++. 2he or%aniation will protect me.

. E"er&bod& does it.


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Factors n%luencing Ethical Behaviour

171. 'actors influencin% ethical mana%erial beha"iour include which of the followin%3

44444444444. 2he emplo&in% or%aniation.

. 2he person.

. 2he e)ternal en"ironment.

00000000000. All of the abo"e.


179. !erson factors that help determine mana%erial ethics include all of the followin% ECE!2J

!!!!!!!!!!!. >eli%ious "alues.

===========. !ersonal financial needs.

>>>>>>>>>>>. 'amil& influences.

???????????. Beha"iour of peers.

22222222222. !ersonal standards.

17. __________ are personal rules or strate%ies for ethical decision makin%.@@@@@@@@@@@. Ethical frameworks.

. #istributi"e Iustice.

WWWWWWWWWWW. Ethical dilemmas.

. Ethical anchors.


17F. 2he "irtues of honest&, fairness, inte%rit&, and self-respect pro"ide __________ that help peoplemake correct decisions e"en when circumstances are ambi%uous and situational pressures are

difficult.


AAAAAAAAAAAA.Ethical frameworks.BBBBBBBBBBBB. #istributi"e Iustice.

CCCCCCCCCCCC. Ethical dilemmas.

############.Ethical anchors.

17G. +n a commencement address, +"an Boesk& said, 5(reed is health&. ou can be %reed& and still feel

%ood about &ourself.6 2his is an e)ample of the __________ factor influencin% ethical beha"iour.

EEEEEEEEEEEE. ?ocial.

''''''''''''. r%aniation.

((((((((((((.!erson.

************.Corporate.

++++++++++++.En"ironment.

17H. 2he beha"iour of super"isors and the e)pectations of peers are __________ factors that influence

ethical beha"iour.

. ?ocial.

444444444444.r%aniation.

. !erson.

. Corporate.

000000000000.En"ironment.


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Responsibility 1&

177. Anita >oddickKs 11-point charter on ethical conduct at the Bod& ?hop +nternational is an e)ample

of the influence of __________ on ethical beha"iour.

.>eli%ious "alues.

!!!!!!!!!!!!. (o"ernment re%ulation.

============.!ersonal standards and needs.>>>>>>>>>>>>. 'ormal policies of the emplo&in% or%aniation.

????????????. Beha"iour of peers and super"isors.

17$. En"ironmental factors that affect the ethical standards of an or%aniation and its emplo&ees

include __________.

222222222222. ?ocial norms and "alues.

@@@@@@@@@@@@.Competition within an industr&.

. (o"ernmental laws and re%ulations.

WWWWWWWWWWWW. All of the abo"e.

.0one of the abo"e.

17/. Which of the followin% statements about the ?arbanes-)le& Act of 9::9 isLare true3

. 2he ?arbanes-)le& Act created the !ublic Compan& Accountin%

"ersi%ht Board and set a new audit-reportin% standard.

. 2he ?arbanes-)le& Act created the mechanism for %o"ernmentalsuper"ision of the liDuidation of Enron and Arthur Andersen.

AAAAAAAAAAAAA. 2he ?arbanes-)le& Act makes it easier for corporate e)ecuti"esto be tried and sentenced to Iail for financial misconduct.

BBBBBBBBBBBBB.A and B.

CCCCCCCCCCCCC.A and C.

1$:. 'ormer American Airlines president >obert Crandall contacted *oward !utnam, then president ofnow-defunct Braniff Airlines, to discuss raisin% airfares on their competin% mone&-losin% routes.

2he @.?. ustice #epartment alle%ed this was an ille%al attempt to monopolie airline routes. 2he

action b& the #epartment of ustice is an e)ample of the __________ factor influencin%

mana%ers8 ethical beha"iour.

#############. !erson.

EEEEEEEEEEEEE. r%aniation.

'''''''''''''. En"ironment.

(((((((((((((. A and B.

*************. B and C.

MAINTAININ/ HI/H ETHICAL STANDARDS #STUDY QUESTION &$

1$1. Accordin% to the te)t, all of the followin% are wa&s of maintainin% hi%h ethical standards in

mana%ement ECE!2J

+++++++++++++. edia co"era%e of unethical acts.

. Ethics trainin%.

4444444444444. Whistleblower protection.

. 2op mana%ement support.

. Codes of ethical conduct.


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Fundamentals

1$9. Ethics trainin%, whistleblower protection, stron% ethical cultures, formal codes of ethics, and top

mana%ement support are wa&s of __________.

0000000000000. >ationaliin% unethical beha"iour.

. aintainin% hi%h ethical standards.

!!!!!!!!!!!!!. +mplementin% ethical imperialism.

=============. A and B.

>>>>>>>>>>>>>.B and C.

Ethics +raining

1$. Ethics trainin% refers to __________.

?????????????. ?tructured pro%rams to help participants understand the ethical aspects ofdecision makin%, and how to incorporate ethical standards into their dail& li"es.

2222222222222. 2eachin% corporate outlines for formal corporate codes of ethics.

@@@@@@@@@@@@@. 2rainin% on the laws under which 5white collar6 criminals areprosecuted.

. earnin% about corporate %uidelines for supplier conduct.WWWWWWWWWWWWW. E)posure to %o"ernmental re%ulations for defense

contractors in the @nited ?tates.


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Responsibility 1(

1$F. Ethics trainin% should be desi%ned to __________.

. *elp people deal with ethical issues while under pressure.

. *elp people incorporate ethical standards into their dail& workbeha"iour.

. *elp people to ha"e the moral coura%e to do what is ri%ht.

AAAAAAAAAAAAAA. A and B.BBBBBBBBBBBBBB. A and C.

1$G. Which of the followin% is 02 a step that mana%ers can follow for makin% ethical decisions3

CCCCCCCCCCCCCC. >eco%nie the ethical dilemma.

##############. +dentif& &our options.

EEEEEEEEEEEEEE. odel what others are doin%.

''''''''''''''. #ouble-check &our decisions b& askin% follow-up Duestions.

((((((((((((((. 2ake action.

1$H. Accordin% to the te)t, an important wa& for double-checkin% the ethics of a decision is to ask

which one of the followin% Duestions3

**************. *ow would + feel about this decision if it made a lot of mone&for the compan&3

++++++++++++++. *ow would + feel if + recei"ed a lar%e bonus a result of makin% this decision3

. *ow would + feel if this decision harmed someone3

44444444444444. *ow would + feel if a competitor lost business as a result of thisdecision3

. *ow would + feel if m& famil& found out about m& decision3

1$7. Accordin% to the te)t, an important wa& to test whether a decision is consistent with one8s

personal ethical standards is b& askin% which of the followin% Duestions3

. *ow would + feel about this if m& decision were printed

in the local newspaper300000000000000. *ow would + feel if this decision harmed someone3

. *ow would + feel if m& emplo&er lost a lot of mone& as a resultof this decision3

!!!!!!!!!!!!!!. All of these Duestions are important wa&s of testin% the ethics of adecision.

==============. 0one of these Duestions is an important wa& of testin% the ethicsof a decision.

Whistleblo!er ,rotection

1$$. ?omeone who e)poses the misdeeds of others in an or%aniation in an attempt to preser"e ethical

standards and protect a%ainst wasteful, harmful, or ille%al acts is called __________.

>>>>>>>>>>>>>>. A retaliator.

??????????????. A whistleblower.

22222222222222. An ethics steward.

@@@@@@@@@@@@@@. An ethics e"aluator.

. An ethics sheriff.

1$/. Which of the followin% is 02 a potential risk faced b& people who act as whistleblowers3


16/29

1) Schermerhorn & Wright: Management

Fundamentals

WWWWWWWWWWWWWW. +mpaired career pro%ress.

. >etaliator& dischar%e.

. Bein% ostracied b& peers.

. Bein% %enerousl& rewarded for re"ealin% misdeeds.

AAAAAAAAAAAAAAA. Character assassination.

1/:. A strict chain of command, stron% work %roup identities, and ambi%uous priorities are

__________.

BBBBBBBBBBBBBBB. r%aniational barriers to whistleblowin%.

CCCCCCCCCCCCCCC. Essential components of moral Dualit& circles.

###############. echanisms for resol"in% ethical dilemmas.

EEEEEEEEEEEEEEE. All of the abo"e.

'''''''''''''''. 0one of the abo"e.

1/1. 2he __________ is an approach for %ainin% shared commitments to hi%h ethical standards.

(((((((((((((((. Autonomous work %roup.

***************. oral Dualit& circle.

+++++++++++++++. Ethical work %roup.

. Ethics police.

444444444444444. ?hared ethics task force.

Ethical Role Models

1/9. 2o set the proper ethical tone for the or%aniation, top mana%ement should __________.

. Communicate e)pectations for ethical beha"iour throu%hout theor%aniation.

. >einforce ethical beha"iour.000000000000000. Be role models of ethical beha"iour.

. Al of the abo"e.

!!!!!!!!!!!!!!!. 0one of the abo"e.

1/. __________ should act as ethical role models and set an ethical tone in their areas of

responsibilit&.

===============. 2op mana%ement onl&.

>>>>>>>>>>>>>>>. iddle mana%ement onl&.

???????????????. 'irst-line or super"isor& mana%ement onl&.

222222222222222. 2op and middle mana%ement le"els onl&.

@@@@@@@@@@@@@@@. All le"els of mana%ement.

1/F. Which of the followin% statements does 02 pro"ide an accurate description re%ardin% how

pressure to achie"e %oals impacts ethics and ethical beha"iour3. Emplo&ees often feel pressure to compromise personal standards

to achie"e compan& %oals.

WWWWWWWWWWWWWWW. A compan& president can create an ethical climate b&settin% reasonable %oals.


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Responsibility 1*

. An& mana%er can unwittin%l& encoura%e subordinates to en%a%ein unethical beha"iour b& e)ertin% too much pressure to achie"e %oals that are too difficult.

. !art of a mana%er8s ethical responsibilit& is to be realistic insettin% performance tar%ets for others.

. ana%ers can create an ethical en"ironment b& settin% %oals that

are e)tremel& challen%in% and continuousl& push subordinates to achie"e these %oals.

Codes o% Ethical Conduct

1/G. A formal statement of an or%aniation8s "alues and ethical principles that pro"ide %uidelines on

how to beha"e in situations susceptible to ethical dilemmas are referred to as the or%aniation8s

__________.

AAAAAAAAAAAAAAAA. Code of ethics.

BBBBBBBBBBBBBBBB. Corporate social responsibilit&.

CCCCCCCCCCCCCCCC. ana%ement %uidelines.

################. Emplo&ee mandate.

EEEEEEEEEEEEEEEE. Emplo&ee handbook.

1/H. ost codes of ethical conduct identif& e)pected beha"iour in terms of __________.

''''''''''''''''. (eneral or%aniational citienship.

((((((((((((((((. (ood relationships with customers.

****************. A"oidance of ille%al acts or improper acts in one8s work.

++++++++++++++++. All of the abo"e.. 0one of the abo"e.

1/7. 'ormal codes of ethics are usuall& concerned with e)pressin% how emplo&ees ma& be e)pected to

beha"e with respect to all of the followin% ECE!2J

4444444444444444. Customer-supplier relationships.

. !olitical contributions.

. Confidentialit& of corporate information.

0000000000000000. Choice of friends and acDuaintances.

. >esponses to bribes and kickbacks.

1/$. 2he (ap, +nc. e)pects certain ethical commitments from all its "endors. 2hese ethical standardsprohibit all of the followin% ECE!2J

!!!!!!!!!!!!!!!!. #iscrimination.

================. 'orced labour.

>>>>>>>>>>>>>>>>. Workin% conditions.

????????????????. inimum wa%es and benefits.

2222222222222222. 'reedom of association.


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1+ Schermerhorn & Wright: Management

Fundamentals

1//. Codes of ethical conduct ha"e se"eral limitations. Which of the followin% is 02 one of these

limitations3

@@@@@@@@@@@@@@@@. Codes of ethical conduct cannot %uarantee ethical conduct.

. 2he "alue of an ethics code relies on the or%aniation8sunderl&in% human resource foundation.

WWWWWWWWWWWWWWWW. Ethical codes are not useful is lar%e, comple)or%aniations.

. Ethical codes are not replacements for hirin% people of inte%rit&.

. Ethical codes cannot replace leadership that is committed tobein% positi"e role models for the rest of the or%aniation8s members.

9::. 2he "alue of an& formal code of ethics relies on __________.

. Effecti"e hirin% practices that staff or%aniations with honest andmoral people.

AAAAAAAAAAAAAAAAA. Committed mana%ers who are willin% to set e)amplesand act as positi"e ethical role models.

BBBBBBBBBBBBBBBBB. 2he underl&in% human resource foundations of the or%aniation.

CCCCCCCCCCCCCCCCC. All of the abo"e.#################. 0one of the abo"e.

CORPORATE SOCIAL RESPONSIBILITY #STUDY QUESTION '$

9:1. __________ refers to an or%aniation8s obli%ation to act in wa&s that ser"e its own interests as

well as the interests of societ& at lar%e.

EEEEEEEEEEEEEEEEE. A code of ethics.

'''''''''''''''''. A moral code.

(((((((((((((((((. A formal polic& statement.

*****************. !ublic accountabilit&.+++++++++++++++++. Corporate social responsibilit&.

Sta(eholder ssues and $nalysis

9:9. 2he persons, %roups, and other or%aniations directl& affected b& the beha"iour of an or%aniationand holdin% a stake in its performance are referred to as __________.

. (o"ernin% boards.44444444444444444. r%aniational stakeholders.

. 2rustees.

. >ole senders.

00000000000000000. >e%ulators.

9:. aIor or%aniational stakeholders include all of the followin% ECE!2J

. Emplo&ees and contractors who work for theor%aniation.

!!!!!!!!!!!!!!!!!. !ro"iders of the or%aniation8s human, information, material,and financial resources.

=================. (eneral economic conditions and political trends.


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Responsibility 1-

>>>>>>>>>>>>>>>>>. ?tockholders, in"estors, and creditors with claims on assets andprofits of the or%aniation.

?????????????????. ocal, state, and national %o"ernmental a%encies that enforce laws and

re%ulations.

9:F. Which of the followin% represent a maIor or%aniational stakeholder322222222222222222. Consumers and clients who purchase the or%aniation8s %oodsandLor use its ser"ices.

@@@@@@@@@@@@@@@@@. ther or%aniations producin% the same or similar %oodsand ser"ices.

. Communit& %roups, acti"ities, and others who representthe interests of citiens and societ&.

WWWWWWWWWWWWWWWWW. A and B.

. A, B, and C.

9:G. Which of the followin% leadership beliefs is 02 appropriate for %uidin% sociall& responsible

or%aniational practices3

. !eople do their best in a health& work en"ironment thatallows for Iob in"ol"ement as well as a %ood balance between work and famil& life.

. r%aniations function best o"er the lon% run when located inhealth& communities with hi%h Dualities of life.

AAAAAAAAAAAAAAAAAA. r%aniations realie performance %ains and efficienciesb& e)ploitin% the natural en"ironment.

BBBBBBBBBBBBBBBBBB. r%aniations must be mana%ed and led for lon%-termsuccess.

CCCCCCCCCCCCCCCCCC. An or%aniation8s reputation must be protected as a"aluable asset.

9:H. 2he leadership beliefs that %uide sociall& responsible or%aniational practices include all of the

followin% ECE!2J

##################. !eople.

EEEEEEEEEEEEEEEEEE. Communities.

''''''''''''''''''. 0atural en"ironment.

((((((((((((((((((. ?hort-term success.

******************. >eputation.

,erspectives on Corporate Social Responsibility

9:7. __________ is the social responsibilit& "iew holdin% that mana%ement8s onl& responsibilit& inrunnin% a business is to ma)imie profits.++++++++++++++++++. 2he stockholder model.

. 2he free market model.

444444444444444444. 2he corporate "iew.

. 2he classical "iew.

. 2he socioeconomic "iew.


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%. Schermerhorn & Wright: Management

Fundamentals

9:$. All of the followin% are ar%uments a%ainst the assumption of social responsibilit& b& business

ECE!2J

000000000000000000. ?ocial responsibilit& will raise business costs.

. ?ocial responsibilit& will reduce business profits.

!!!!!!!!!!!!!!!!!!. ?ocial responsibilit& will dilute the social power of business.

==================. ?ocial responsibilit& will dilute the purpose of business.

>>>>>>>>>>>>>>>>>>. ?ocial responsibilit& will %i"e business too much socialpower.

9:/. __________ is the social responsibilit& "iew that maintains the or%aniation must be concerned

with the broader social welfare and not Iust with corporate profits.

??????????????????. 2he stockholder model.

222222222222222222. 2he free market model.

@@@@@@@@@@@@@@@@@@. 2he stakeholder "iew.

. 2he classical "iew.

WWWWWWWWWWWWWWWWWW. 2he socioeconomic "iew.

91:. Ar%uments that corporations should en%a%e in sociall& responsible beha"iour include all of thefollowin% ECE!2J

. ?ocial responsibilit& decreases the need for restricti"e%o"ernment re%ulation.

. Businesses ha"e the resources and obli%ation to act insociall& responsible wa&s.

. ?ociall& responsible beha"iour impro"es the public ima%e ofbusiness.

AAAAAAAAAAAAAAAAAAA. !ursuin% sociall& responsible %oals ma& dilute thepurpose of the business.

BBBBBBBBBBBBBBBBBBB. on%-run profits for the business ma& impro"e or e"enbe dependent on its de%ree of social responsibilit&.

911. Which of the followin% statements re%ardin% the relationship between social responsibilit& and

financial performance is 02 true3

CCCCCCCCCCCCCCCCCCC. *i%h performance in social responsibilit& can beassociated with stron% financial performance.

###################. At worst, stron% corporate social responsibilit& has noad"erse impact on financial performance.

EEEEEEEEEEEEEEEEEEE. *i%h performance in social responsibilit& is seldom, if e"er,associated with stron% financial performance.

'''''''''''''''''''. >ecent e"idence su%%ests that corporate social responsibilit&leads to impro"ed financial performance and this, in turn, leads to additional sociall&

responsible actions.


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Responsibility %1

(((((((((((((((((((. Businesses can ser"e the public %ood and a broad pool ofstakeholders as well as ad"ance the financial interests of their shareholders.

919. 2he __________ refers to the situation in which corporate social responsibilit& leads to impro"edfinancial performance and this, in turn, leads to additional sociall& responsible actions.

*******************. (enerous stakeholder.+++++++++++++++++++. irtuous circle

. ust alliance.

4444444444444444444. 'air communit&.

. ?ocioeconomic parable.

91. Which statement is ?2 correct in terms of the te)tbook presentation of the public8s

e)pectations of business re%ardin% corporate social responsibilit&3

. 2here are no compellin% ar%uments a%ainstcorporate social responsibilit&.

0000000000000000000. Corporate social responsibilit& is not related tomana%erial ethics.

. 2here are increased e)pectations that or%aniations willact with %enuine social responsibilit&.

!!!!!!!!!!!!!!!!!!!. 2he Canadian le%al s&stem does not protect the ri%hts ofconsumers a%ainst sociall& irresponsible business acts.

===================. Corporate social responsibilit& should be the concern ofonl& top-le"el mana%ers in or%aniations.

Evaluating Corporate Social ,er%ormance

91F. A social responsibilit& audit is __________.

>>>>>>>>>>>>>>>>>>>. A s&stematic assessment and reportin% of anor%aniation8s accomplishments in "arious areas of corporate social responsibilit&.

???????????????????. A public opinion sur"e& re%ardin% the social impact of acorporation8s actions.

2222222222222222222. An internal accountin% audit reDuested b& shareholders.

@@@@@@@@@@@@@@@@@@@. A s&stematic assessment of the corporation8s impact onits emplo&ees8 social li"es.

. A sur"e& of emplo&ees re%ardin% their socialpreferences.

91G. Which of the followin% does 02 reflect a common audit area for corporate social

responsibilit&3

A. Ecolo%& and en"ironmental Dualit&.

B. 2ruth in lendin% and consumer protection.

C. ana%in% conflict.

#. ?er"ice to communities.

E. Emplo&ment practices.

91H. Corporate social responsibilit& is reflected in the wa& a compan& deals with all of the followin%

ECE!2J


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%% Schermerhorn & Wright: Management

Fundamentals

WWWWWWWWWWWWWWWWWWW. (eneral corporate philanthrop&.

. abour relations.

. #i"ersit& practices.

. r%aniational politics.

AAAAAAAAAAAAAAAAAAAA. Aid to education.

917. When corporate social performance focuses on actin% to a"oid ad"erse conseDuences, the

compan&8s actions are dri"en b& __________.

BBBBBBBBBBBBBBBBBBBB. Commitment.

CCCCCCCCCCCCCCCCCCCC. Compliance.

####################. *abeas corpus.

EEEEEEEEEEEEEEEEEEEE. Con"iction.

''''''''''''''''''''. (reed.

91$. When corporate social performance focuses on actin% to create positi"e impact, the compan&8s

actions are dri"en b& __________.

((((((((((((((((((((. Commitment.

********************. Compliance.++++++++++++++++++++. *abeas corpus.

. Con"iction.

44444444444444444444. (uilt.

91/. 2he te)t identifies se"eral criteria for e"aluatin% sociall& responsible corporate beha"iour. A firm

is meetin% its __________ when it earns a profit throu%h pro"ision of %oods and ser"ices desired

b& customers.

. Economic responsibilit&.

. e%al responsibilit&.

00000000000000000000. Ethical responsibilit&.

. #iscretionar& responsibilit&.!!!!!!!!!!!!!!!!!!!!. ?takeholder responsibilit&.

99:. An or%aniation is meetin% its economic responsibilit& when it __________.

====================. +s in compliance with the law and reDuirements of"arious e)ternal re%ulations.

>>>>>>>>>>>>>>>>>>>>. oluntaril& mo"es be&ond basic economic, le%al, andethical e)pectations to pro"ide leadership in ad"ancin% social well-bein%.

????????????????????. Earns a profit throu%h pro"ision of %oods and ser"ices desired b&customers.

22222222222222222222. oluntaril& conforms to le%al e)pectations and broader"alues and moral e)pectations of societ&.

@@@@@@@@@@@@@@@@@@@@. Anticipates sociall& responsible beha"iour.

991. 2he te)t identifies se"eral criteria for e"aluatin% sociall& responsible corporate beha"iour. A firm

is meetin% its __________ when it operates within the law and accordin% to the reDuirements of

"arious e)ternal re%ulations.


WWWWWWWWWWWWWWWWWWWW. e%al responsibilit&.

. Ethical responsibilit&.


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Responsibility %&

. #iscretionar& responsibilit&.

. ?takeholder responsibilit&.

999. An or%aniation is meetin% its le%al responsibilit& when it __________.

AAAAAAAAAAAAAAAAAAAAA. +s in compliance with the law and reDuirementsof "arious e)ternal re%ulations.

BBBBBBBBBBBBBBBBBBBBB. oluntaril& mo"es be&ond basic economic, le%al, andethical e)pectations to pro"ide leadership in ad"ancin% social well-bein%.

CCCCCCCCCCCCCCCCCCCCC. Earns a profit throu%h pro"ision of %oods and ser"icesdesired b& customers.

#####################. oluntaril& conforms to le%al e)pectations andbroader "alues and moral e)pectations of societ&.

EEEEEEEEEEEEEEEEEEEEE. Anticipates sociall& responsible beha"iour.

99. 2he te)t identifies se"eral criteria for e"aluatin% sociall& responsible corporate beha"iour. A firm

is meetin% its __________when it "oluntaril& conforms to le%al as well as broader "alues and

moral e)pectations of societ&.'''''''''''''''''''''.Economic responsibilit&.

(((((((((((((((((((((. e%al responsibilit&.

*********************. Ethical responsibilit&.

+++++++++++++++++++++. #iscretionar& responsibilit&.

. ?takeholder responsibilit&.

99F. An or%aniation is meetin% its ethical responsibilit& when it __________.

444444444444444444444. +s in compliance with the law and reDuirementsof "arious e)ternal re%ulations.

. oluntaril& mo"es be&ond basic economic, le%al, and

ethical e)pectations to pro"ide leadership in ad"ancin% social well-bein%.. Earns a profit throu%h pro"ision of

%oods and ser"ices desired b& customers.

000000000000000000000. oluntaril& conforms to le%al e)pectations aswell as broader "alues and moral e)pectations of societ&.

. Anticipates sociall& responsible beha"iour.

99G. 2he te)t identifies se"eral criteria for e"aluatin% sociall& responsible corporate beha"iour. A firm

is meetin% its __________when it "oluntaril& mo"es be&ond basic economic, le%al, and ethical

e)pectations to pro"ide leadership in ad"ancin% social well-bein%.

!!!!!!!!!!!!!!!!!!!!!.Economic responsibilit&.

=====================. e%al responsibilit&.

>>>>>>>>>>>>>>>>>>>>>. Ethical responsibilit&.?????????????????????.#iscretionar& responsibilit&.

222222222222222222222. ?takeholder responsibilit&.

99H. An or%aniation is meetin% its discretionar& responsibilit& when it __________.

@@@@@@@@@@@@@@@@@@@@@. +s in compliance with the law and reDuirementsof "arious e)ternal re%ulations.


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%' Schermerhorn & Wright: Management

Fundamentals

. oluntaril& mo"es be&ond basic economic,le%al, and ethical e)pectations to pro"ide leadership in ad"ancin% social well-bein%.

WWWWWWWWWWWWWWWWWWWWW. Earns a profit throu%h pro"ision of%oods and ser"ices desired b& customers.

. oluntaril& conforms to le%al e)pectations aswell as broader "alues and moral e)pectations of societ&.

. Anticipates sociall& responsible beha"iour.

997. 2he hi%hest le"el of social performance comes throu%h the satisfaction of an or%aniation8s

__________.


AAAAAAAAAAAAAAAAAAAAAA. e%al responsibilit&.

BBBBBBBBBBBBBBBBBBBBBB.Ethical responsibilit&.

CCCCCCCCCCCCCCCCCCCCCC.#iscretionar& responsibilit&.

######################. ?takeholder responsibilit&.

99$. 2he obstructionist strate%& in"ol"es a corporate social responsibilit& commitment that

__________.

EEEEEEEEEEEEEEEEEEEEEE. >eflects mainl& economic concerns.

''''''''''''''''''''''. ?eeks to protect the or%aniation b& doin% the minimumle%all& reDuired to satisf& e)pectations.

((((((((((((((((((((((. +s con%ruent with societ&8s pre"ailin% norms,"alues, and e)pectations.

**********************. 2akes pre"enti"e action to a"oid ad"erse socialimpact.

++++++++++++++++++++++. +s inconsistent with pre"ailin% societal norms.

99/. 2he obstructionist strate%& of social responsibilit& meets the or%aniation8s __________.


4444444444444444444444. Economic and le%al responsibilities.. Economic, le%al, and ethical responsibilities.

. Economic, le%al, ethical, anddiscretionar& responsibilities.

0000000000000000000000. Economic, le%al, ethical, discretionar&, andpolitical responsibilities.

9:. 2he defensi"e strate%& in"ol"es a corporate social responsibilit& commitment that __________.

. >eflects mainl& economic concerns.

!!!!!!!!!!!!!!!!!!!!!!. ?eeks to protect the or%aniation b& doin% the minimumle%all& reDuired to satisf& e)pectations.

======================. +s con%ruent with societ&8s pre"ailin% norms,"alues, and e)pectations.

>>>>>>>>>>>>>>>>>>>>>>.2akes pre"entati"e action to a"oid ad"erse social impact.

??????????????????????. +s inconsistent with pre"ailin% societal norms.

91. 2he defensi"e strate%& of social responsibilit& meets the or%aniation8s __________.


25/29


Responsibility %(

A. Economic responsibilit&.

B. Economic and le%al responsibilities.C. Economic, le%al, and ethical responsibilities.

#. Economic, le%al, ethical, and discretionar& responsibilities.

E. Economic, le%al, ethical, discretionar&, and political responsibilities.

99. An or%aniation that is pursuin% a;n< __________ social responsibilit& strate%& would likel& do

the minimum ethicall& reDuired to satisf& economic, le%al, and ethical criteria.

2222222222222222222222. bstructionist.

@@@@@@@@@@@@@@@@@@@@@@. #efensi"e.

. Accommodati"e.

WWWWWWWWWWWWWWWWWWWWWW.!roacti"e.

. Ethical.

9. 2he accommodati"e strate%&of social responsibilit& meets the or%aniation8s __________.





9F. An or%aniation that is followin% a;n< __________ social responsibilit& strate%& would both take

pre"enti"e action to a"oid ad"erse social impacts from compan& acti"ities and take a leadership

role in identif&in% and respondin% to emer%in% social issues.

. bstructionist.

. #efensi"e.AAAAAAAAAAAAAAAAAAAAAAA. Accommodati"e.

BBBBBBBBBBBBBBBBBBBBBBB. !roacti"e.

CCCCCCCCCCCCCCCCCCCCCCC. Ethical.

9G. 2he proacti"e strate%& of social responsibilit& meets the or%aniation8s __________.





OR/ANI0ATIONS AND SOCIETY #STUDY QUESTION ($

-o! .overnments n%luence /rgani)ations

9H. +n terms of ethical beha"iour and social responsibilit&, %o"ernmental a%encies ha"e the primar&

responsibilit& of __________.

#######################. ?er"in% the public interest b& e)pandin% thenumber of Iobs a"ailable in the econom&.


26/29

%) Schermerhorn & Wright: Management

Fundamentals

EEEEEEEEEEEEEEEEEEEEEEE. Creatin% an e)tensi"e series of forms and reports todocument as man& business acti"ities as possible.

'''''''''''''''''''''''. akin% sure that businesses are not controlled b&criminal elements.

(((((((((((((((((((((((. onitorin% and ensurin% that businesses compl&with le%islati"e mandates.

***********************. ?er"in% as a balance to powerful businesslobbies that attempt to influence the decisions made b& Con%ress.

97. (o"ernment takes an acti"e role in re%ulatin% business affairs in Canada in all of the followin%

areas ECE!2J

+++++++++++++++++++++++. En"ironmental protection.

. Consumer protection.

44444444444444444444444. !rofit ma)imiation.

. ccupational health and safet&.

. 'air labour practices.

9$. When the Canadian %o"ernment takes an acti"e role in re%ulatin% business b& focusin% on

occupational safet& and health, it __________.

00000000000000000000000. Enforces laws to prohibit emplo&mentdiscrimination.

. Enforces re%ulations to encoura%e clean air.

!!!!!!!!!!!!!!!!!!!!!!!. #iscoura%es product dumpin% and unfair competiti"epractices.

=======================. 'orces businesses to withdraw from sale an&products that are haardous to consumers.>>>>>>>>>>>>>>>>>>>>>>>. >e%ulates the safet& of workin% conditions.

9/. When the Canadian %o"ernment takes an acti"e role in re%ulatin% business throu%h fair labour

practices, it __________.

???????????????????????. Enforces laws to prohibit emplo&ment discrimination.

22222222222222222222222. Enforces re%ulations to encoura%e clean air.

@@@@@@@@@@@@@@@@@@@@@@@. #iscoura%es product dumpin% and unfaircompetiti"e practices.

. 'orces businesses to withdraw from sale an&products that are haardous to consumers.

WWWWWWWWWWWWWWWWWWWWWWW. >e%ulates the safet& of workin%conditions.

9F:. 2he Canadian %o"ernment takes an acti"e role in re%ulatin% business affairs concernin% consumer

protection when it __________.

. Enforces laws to prohibit emplo&mentdiscrimination.

. Enforces re%ulations to encoura%e clean air.


27/29


28/29

%+ Schermerhorn & Wright: Management

Fundamentals

. obb&in%.

.!olitical action committees.

AAAAAAAAAAAAAAAAAAAAAAAAA. +lle%al acts.

9FH. fferin% bribes in an attempt to %ain influence o"er public officials is the use of __________

with respect to or%aniations influencin% %o"ernments.

BBBBBBBBBBBBBBBBBBBBBBBBB. !ersonal networks.CCCCCCCCCCCCCCCCCCCCCCCCC. !ublic relations campai%ns.

#########################. obb&in%.

EEEEEEEEEEEEEEEEEEEEEEEEE. !olitical action committees.'''''''''''''''''''''''''. +lle%al acts.

9F7. Accordin% to the te)t, the approaches that businesses can take in influencin% %o"ernments include

all of the followin% ECE!2J

(((((((((((((((((((((((((. !ersonal contacts and networks.*************************. !ublic relations campai%ns.

+++++++++++++++++++++++++. obb&in%.

. +lle%al acts.4444444444444444444444444. >efusin% to abide b& re%ulator&

controls.

Role o% Corporate .overnance

9F$. __________ refers to a board of directors pro"idin% o"ersi%ht of the top mana%ement of an

or%aniation.

. oral o"ersi%ht.

. !ublic scrutin&.

0000000000000000000000000. Corporate %o"ernance.. Ethical imperialism.

!!!!!!!!!!!!!!!!!!!!!!!!!. An e)ecuti"e network.

9F/. Corporate %o"ernance t&picall& in"ol"es all of the followin% ECE!2J

=========================. *irin% and firin% the chief e)ecuti"eofficer ;CE>>>>>>>>>>>>>>>>>>>>>>>>. Assessin% strate%&.

?????????????????????????. erif&in% financial records.

2222222222222222222222222. Appro"in% product specifications andproduction methods.

@@@@@@@@@@@@@@@@@@@@@@@@@. Compensatin% the chief e)ecuti"eofficer ;CE


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Responsibility %-

. ?candals occur that raise concerns aboute)ecuti"es8 commitment to hi%h ethical standards and corporate social responsibilit&.

. A and C.

. A, B, and C.

9G1. 2he mana%ement challen%e in contemporar& or%aniations is best summaried in which of thefollowin% statements3

AAAAAAAAAAAAAAAAAAAAAAAAAA. ana%ers must simultaneousl& maintainhi%h-performance standards as well as ethical and sociall& responsible operations.

BBBBBBBBBBBBBBBBBBBBBBBBBB. E"er& mana%er must stri"e to achie"eor%aniational %oals e"en if it compromises hisLher "alues.

CCCCCCCCCCCCCCCCCCCCCCCCCC. Economic performance is the most importantobIecti"e that mana%ers must achie"e.

##########################. aintainin% ethical standards andpromotin% social responsibilit& are the most important obIecti"es mana%ers must achie"e.

EEEEEEEEEEEEEEEEEEEEEEEEEE. ana%ement in toda&8s business en"ironmentshould be approached in essentiall& the same wa& that it was in the past.

9G9. +ncreasin%l&, the public demands that __________

''''''''''''''''''''''''''. ana%ers will be held accountable for achie"in%performance obIecti"es as well as for maintainin% hi%h ethical standards and social

responsibilit&.

((((((((((((((((((((((((((. r%aniations will be held accountablefor ethical and social performance as well as economic performance.

**************************. ana%ers at all le"els must achie"eperformance obIecti"es while doin% so in a sociall& responsible manner.

++++++++++++++++++++++++++. All of the abo"e.


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Ch3 Mult Choice Tb03