CHAPTER 1
Essentials of Managing Human Resources 5ce
Copyright 2014 by Nelson Education Ltd.1Prepared By: Eileen
StewartCHAPTER 1The Challenges of HRMCopyright 2014 by Nelson
Education Ltd.2LEARNING OUTCOMESDefine human resources management
(HRM)Identify the processes and practices of HRMExplain the
importance of HRM to the line managerDiscuss the relationship
between the line manager and the HR practitioner
Copyright 2014 by Nelson Education Ltd.3LEARNING OUTCOMES
(continued)Describe current business issues facing organizations
and the impact on people in organizationsOutline the key
demographic and employee concernsIllustrate the link between
business strategy and HRM strategy
Copyright 2014 by Nelson Education Ltd.4DEFINITION: HUMAN
RESOURCES MANAGEMENTAn integrated set of processes, programs, and
systems in an organization that focus on the effective deployment
and development of its employees
Copyright 2014 by Nelson Education Ltd.5OVERALL FRAMEWORK FOR
HRMCopyright 2014 by Nelson Education Ltd.6
WHY STUDY HRM?Line manager is key link between employee and
organizationLine manager needs knowledge and understanding of HRM
and how practices influence the success of the
organizationCopyright 2014 by Nelson Education Ltd.7PARTNERSHIP
BETWEEN MANAGER AND HR PROFESSIONALLine Manager is responsible
for:Determining work and job designMaking hiring decisionsCoaching
and developing employeesPromoting health and safety Reviewing
performanceCopyright 2014 by Nelson Education Ltd.8PARTNERSHIP
BETWEEN MANAGER AND HR PROFESSIONAL (continued)HR Professional is
responsible for:Aligning HR strategies with business
strategiesDelivering services (i.e., recruitment)Strengthening
employee contributionsManaging changeCopyright 2014 by Nelson
Education Ltd.9RELATIONSHIP OF HR TO OTHER BUSINESS UNITS
Copyright 2014 by Nelson Education Ltd.10Copyright 2014 by
Nelson Education Ltd.BUSINESS ISSUES1: Global economyImpacttrade
agreements and global markets Effect on HRMbalancing a complicated
set of issues related to different geographies, cultures, laws, and
business practices
1111Copyright 2014 by Nelson Education Ltd.BUSINESS ISSUES
(continued)2: Evolution of Firms and Business SectorsContinuing
slow economyConsolidation and amalgamation of businessesIncreased
competitionStruggles for tech darlings such as RIMQuestions by
government of non-Canadian ownership1212Copyright 2014 by Nelson
Education Ltd.BUSINESS ISSUES (continued)3: Technology and
QualityTechnology has enabled companies to improve processes Focus
on customer satisfactionInfluence of social networkingCloud
computingQuality initiatives key to customer retentionSix
SigmaBenchmarkingLean1313INNOVATION SKILLS
Copyright 2014 by Nelson Education Ltd.14It would be helpful to
have a discussion with students regarding their understanding of
why organizations are wanting these types of skills.14Copyright
2014 by Nelson Education Ltd.BUSINESS ISSUES (continued)4:
SustainabilityMore attention is being paid to the health of our
planetWhile old industries may be losing employment opportunities,
new businesses are emerging with new careers
1515Copyright 2014 by Nelson Education Ltd.BUSINESS ISSUES
(continued)5: Developing Human Capital and Talent
ManagementIndividuals knowledge, skills, and capabilities have an
economic value to organizationsManagers need to ensure that
employees have developmental opportunities to increase their
capabilities
1616Copyright 2014 by Nelson Education Ltd.BUSINESS ISSUES
(continued)6: Demographic and Employee ConcernsDiverse
backgroundsDifferent generations at workSkills and labour
shortageGenderRising levels of educationChanging nature of job and
cultural changesEmployee rights, ethics, and privacyChanging
attitudes toward work
1717You may wish to make use of Ethics in HRM 1.1 as a
discussion tool to reinforce rights and privacy.
You could also use Emerging Trends 1.1 to elicit additional
ideas from students as to the trends they see.GENERATIONS AT
WORK
Copyright 2014 by Nelson Education Ltd.18This graph can provide
an excellent opportunity for student dialogue about whether
students agree with the various statements. You may wish to also
use Managers Toolkit 1.2 as part of the discussion.18Copyright 2014
by Nelson Education Ltd.BUSINESS STRATEGY AND HUMAN RESOURCES
MANAGEMENT STRATEGYCorporate strategies answer what business should
we be in?Business strategies focus on how do we do our business
better?Being competitiveEnsuring people processes in organization
provide competitive edge1919Copyright 2014 by Nelson Education
Ltd.BUSINESS STRATEGY AND HUMAN RESOURCES MANAGEMENT STRATEGY
(continued)HRM strategy identifies the key HR processes and
practicesHR processes and practices are then linked to overall
business strategyIs a framework for action 2020
