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    2009 Pearson Education, Inc. Publishing as Prentice Hall

    Chapter 1Chapter 1Information SystemsInformation Systems

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    Chapter TopicsChapter Topics

    An overview of information systems.An overview of information systems.

    An introduction to information technology.An introduction to information technology.

    The concept of application.The concept of application.

    Information systems as products.Information systems as products.

    The business of developing information systemThe business of developing information systemproducts.products.

    Information system as the infrastructure of theInformation system as the infrastructure of thebusiness.business.

    The enterprise of software developmentThe enterprise of software development.

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    Information SystemsInformation Systems

    Information systems are systems thatprocess data into information.

    Developing information systems andsoftware applications involves highlyabstractabstractconcepts that have very concreteconcreteoutcomes.

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    Information SystemsInformation Systems

    Information systems are commercialcommercialproductsproducts that must:

    satisfy their consumers, and

    be developed by following a methodology theassures the best possible quality and the bestpossible use of resources.

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    Information System AsInformation System As

    CommercialCommercial ProductProduct

    All commercial products have three basictraits in common:

    they must satisfy certain requirements or takeadvantage of opportunities,

    they are human artifacts and, therefore, mustbe built, and

    their development must follow a methodologymethodologythat helps to lower costs, raise quality and

    make success more likely.

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    Data Versus InformationData Versus Information

    Data Information

    Moving images, dialog, music and commentary. Television ReportTelevision Report

    Titles, subtitles, words, paragraphs, quotationsand pictures. Newspaper ReportNewspaper Report

    The red outline of a circle bisected by a red line. No Entry!No Entry!

    A set of musical notes played on a bugle. WakeWake--Up CallUp Call

    Weigh, height, cholesterol, sugar level, age,symptoms, etc.

    Patient ProfilePatient Profile

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    Purpose of InformationPurpose of Information

    Information Purpose

    Bank Statement ?

    Television Report

    Year-End Corporate

    Report

    No Entry Sign

    Wake-Up Call

    Patient Profile

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    Systems and NetworksSystems and Networks

    A system is a set of interrelated elementsorganized into an identifiable whole.

    A Network is cooperating sets of relativelyindependent elements.

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    System ElementsSystem Elements

    Elements System

    Organs, such as the lungs, that deliver oxygen to

    the circulatory system.

    The Respiratory System

    Locomotives, wagons, tunnels, railroads, switches,

    engineers, conductors, etc.

    A Railroad System

    Microprocessor(s), printed circuitry, keyboard,

    monitor, mouse, operating system, storage, etc.

    A Computer

    Receipts, canceled checks, correspondence,folders, and file cabinets. A Filing System

    Canals, ditches, dams, sprinklers, etc. An Irrigation System

    Trees, vegetation, animals, humans, insects, rivers,

    etc.

    The Amazon Ecosystem

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    The Difference BetweenThe Difference Between

    Systems and NetworksSystems and Networks

    Elements within a system cannot functionthe same way if they are taken out of thesystem.

    The circulatory system of the human body

    Elements within a network are more or lessable to function independently.

    Workstations connected to the Internet are membersof a network.

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    Information TechnologyInformation Technology

    Information technology is the know-how,the methods, the tools and the materialused to support information systems.

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    Communication SystemCommunication System

    The communication system transmits datato the information system and carriesinformation to its users.

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    Data Management SystemData Management System

    A data management system is a set ofrules, procedures, material and tools thatstores, organizes, protects and retrievesdata needed by the information system.

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    Control SystemControl System

    The control system

    directs and facilitates the interactions betweenthe building blocks of the informationtechnology, and

    provides the information system with theservices of information technology.

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    Information AutomationInformation Automation

    Information automation is the applicationof information logic to data by a device

    that executes a program.

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    Information TechnologyInformation Technology VersusVersus

    Information SystemsInformation Systems

    The task of the information technology isto support information systems.

    The task of information systems is tosupport human enterprises.

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    Applications and SystemsApplications and Systems

    Application is a set of programs thatperforms a specific task.

    Applications must be viewed anddeveloped as integral parts of aninformation system.

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    Information System As ProductInformation System As Product

    All software regardless of purpose isbeing transformed into market products.

    As a result, to succeed, software must beconceived as a product, designed as aproduct and marketed as a product.

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    Business and Information SystemsBusiness and Information Systems

    Information systems started as tools ofbusiness.

    Today, the information systems are

    becoming less tools and more thebackbone of the enterprise.

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    The Business of Information SystemsThe Business of Information Systems

    The production of software and themanagement of information hasincreasingly become a business in its ownright.

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    System SoftwareSystem Software

    System software consists of operatingsystems, utilities and other basiccomponents of information technologies.

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    Software ComponentsSoftware Components

    Software components are reusable partsthat are assembled with other componentsto create complete systems andapplications.

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    Software ContractorsSoftware Contractors

    Software contractors build custom softwarefor enterprises that need very specializedsolutions.

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    Infrastructural Information SystemsInfrastructural Information Systems

    Infrastructural information systems are aset of systems and applications thatsupports the basic functions of anenterprise.

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    Transaction Processing Systems (TPS)Transaction Processing Systems (TPS)

    Transaction processing systems record andprocess data about the routine activities ofan enterprise.

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    BusinessBusiness--toto--Business (B2B) SystemsBusiness (B2B) Systems

    Business-to-business systems allowbusinesses to conduct transactions orexchange of information online.

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    BusinessBusiness--toto--Consumer (B2C) SystemsConsumer (B2C) Systems

    Business-to-customer systems allowconsumers to buy products and servicesdirectly from businesses online.

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    Business Intelligence (BI) SystemsBusiness Intelligence (BI) Systems

    A business intelligence system consists of aset of subsystems and applications thatallow the management to analyzeoperational and market data, create

    models, make forecasts and virtually testbusiness decisions.

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    Artificial Intelligence (AI) and RoboticsArtificial Intelligence (AI) and Robotics

    Enable machines to automatically performtasks that otherwise would require humanintelligence,

    Solve complex problems by using non-mathematical algorithms,

    Simulate real or imaginary environments,and

    Provide expert opinion by using availableinformation, heuristic, and inference.

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    The Enterprise of Software DevelopmentThe Enterprise of Software Development

    Software development must follow thediscipline of product development.

    ReproductionReproduction

    TestingTesting

    ModelingModeling

    PrototypingPrototyping

    InstallationInstallation

    SupportSupport

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    RequirementsRequirements

    Requirements identify the specificobjectives that the product must help itsusers to achieve.

    Requirements are not productspecifications.

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    MethodologyMethodology

    Development of a product must follow aset of practices, procedures, rules andtechniques.

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    Project ManagementProject Management

    Project management is planning,monitoring and controlling the course ofthe development process and the resourcesused by that process.

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    Project Management PrinciplesProject Management Principles

    Project management has generalprinciples, practices and guidelines, butmust be adapted to:

    the goal of the project,

    the resources available to a specificproject, and

    the methodology used to achieve the goal.

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    General PrinciplesGeneral Principles

    A project has a goalgoal and a lifecycle.lifecycle. It starts when the decision is made to launch

    the project (or inception), and ends when thegoal is achieved (or completion).

    Developing an information system is a project. The maintenance of an information system is not.

    The advertising campaign to launch a productis a project.

    The marketing department is not.

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    Quality ControlQuality Control

    To achieve the maximum possible qualityin a product, quality control must be builtinto the process of its production.

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    Quality Of An Information SystemQuality Of An Information System

    CorrectnessCorrectness. meets their needs and requirements correctly.

    ReliabilityReliability. its output is predictable within a acceptable range.

    AvailabilityAvailability. be available to the users when they need it.

    SecuritySecurity. secure against unauthorized access.

    RobustnessRobustness. resist mishandling and negligent operation.

    EfficiencyEfficiency. carry its tasks with the maximum speed and a minimum amount of resources.

    FlexibilityFlexibility. accommodate changes in its environment and in business needs.

    MaintainabilityMaintainability.

    the easier it is to repair a system, the higher are the marks for maintainability. TestabilityTestability.

    an information system process data into information based on a set of logicalassumptions. If the logic cannot be tested thoroughly, the information that itproduces would not be reliable.

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    Problem Space and Solution SpaceProblem Space and Solution Space

    Problem space is the environment in whichthe product must operate; solution spacecontains issues related to the product itself.

    Understanding the problem space is the jobofanalysisanalysis, whereas in the solution spacewe designdesign the product.

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    Next: The ObjectNext: The Object--Oriented ConceptOriented Concept

    The real world, as complex as it is, is madeofobjectsobjects and their interactions. Clearly, avirtual world can learn greatly from the realworld.

    Constructing software from objectsobjects is thebest answer to the challenge of complexity.

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    Next: The ObjectNext: The Object--Oriented ConceptOriented Concept

    Constructing software from objectsobjects is thebest answer to the challenge of complexity.

    Thus, learning how to develop softwaremust start with understanding objectsobjects atask that we will undertake in the nextchapter.

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    retrieval system, or transmitted, in any form or by any means, electronic,

    mechanical, photocopying, recording, or otherwise, without the prior written

    permission of the publisher. Printed in the United States of America.

    Copyright 2009 Pearson Education, Inc.Copyright 2009 Pearson Education, Inc.Publishing as Prentice HallPublishing as Prentice Hall