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@CGCSA1
The Consumer Goods Council of South Africa (CGCSA)
#CGCSASummit2020
There comes a time in life when a cataclysmic event takes places which has global economic, social and health implications and affects virtually everyone. The COVID-19 is one such event which has upended both economic and social life as we know it. We stand at the edge of a new era, where the “new normal” of life has been defined by the pandemic, itself the most devastating on global economies since the Great Depression.
It is redefining the way businesses operate, the way people interact socially, and the way governments react to such pandemics which no-one can say they were prepared for. It is against this rather uncertain backdrop that the Consumer Goods Council of South Africa (CGCSA) has chosen the theme for our annual summit: “Uniting the Industry – The key to thriving in the next decade”.
I believe that through collaborative approach, innovation, unity of purpose and thinking creatively that will help our members – and indeed South Africa – to navigate through these turbulent times we face. COVID-19 pandemic has been and continues to be a significant impact on our members, whose survival and success is key to the recovery of the South African economy. How that success will be achieved is what we look forward to hearing from our invited local and international speakers at our summit, the first to be held virtually due to COVID-19 restrictions preventing large gatherings.
The summit topics, range from how the consumer goods sector can stimulate growth, digital disruption, sustainability, resilience and reinvention to achieving sustainable food production, harnessing e-Commerce as an enabler for economic growth and building a strong data system to strengthen the supply chain in our sector.
I am confident that our speakers will provide useful insights that will benefit our members and guests as they transition to the “new” life post COVID-19. It would be remiss of me not to acknowledge our generous sponsors namely W&R SETA, CGSO, Unilever, AVI, Pioneer Foods, Pick N Pay, Nestle, Mars, Exclusive Books, Coca-Cola, Local Village and summit organisers, without whom we would not have had such an impressive virtual turnout. We also appreciate the ongoing support of our board and industry members. I look forward to your attendance and participation, for it is through such interactive discussions and collaboration that we can unite to grow our sector and survive into the next decade.
As always, we appreciate and value your feedback.
Thank you.
The Consumer Goods Council of South Africa (CGCSA) is a non-profit member organisation founded in 2002. Our main mandate is lobbying and advocacy.
We support South African economic growth by advocating for better trade conditions and encouraging responsible trade practices within the industry. CGCSA facilitates interactions and collaboration amongst members on non-competitive matters impacting industry.
We represent the interests of more than 9, 000 member companies engaged in the manufacture, retail, wholesale and distribution of consumer goods, which has a combined value of R707 billion as per retail trade sales, December 2014 – STATSA.
CGCSA facilitates stakeholders engagement on risk, safety, compliance and sustainable issues across the consumer goods value chain; as well as championing advocacy projects transparently to all members since 2002.
Since inception, CGCSA has represented the entire consumer industry, representing its members’ interests on industry concerns with the government, and on regional collaborative platforms as well as with key strategic partners and alliances. We are governed by our Board of Directors, which is drawn from industry captains across the Consumer Goods sector.
Our Vison To become the leading Consumer Goods industry platform for advocacy, collaboration and best practice in Africa.
Our Mission We help members trade better and build sustainable businesses through:
• advocacy, lobbying, engagement and collaboration on non-competitive industry matters;• developing best practice standards;• focused regulatory and advisory services;• providing access to our hub of valuable industry insights and;• ensuring alignment with SDGs.
Value PropositionIn an ever-changing environment impacted by regulatory requirements, risk management capabilities and the pursuit of standardized operational solutions to enable members to trade better, CGCSA is uniquely placed to give members confidence in value chain transparency.
We offer global standards to enable organisations to identify, capture and share information smooth-ly; expertise in food labelling, food safety and food waste best practice; sustainability & regulatory advisory as well as crime risk management and skills development and training, making us able to sup-port, advocate for and advise organisations in the Retail and Manufacturing sectors at every stage of the value chain, from farm to fork.
Brand Promise To serve our members and the industry with integrity, boldness, tenacity and flexibility.
Word from the CEO About CGCSA
Gwarega Mangozhe
Contact UsTel: 0117773300Fax: 086 677 3072General Email: [email protected] Events Email: [email protected] Email: [email protected] Accounts Email: [email protected] Website: www.cgcsa.co.za
Physical Address: Block D Pinmill Farm Office Park 164 Katherine Street Barlow Park Sandton 2196
Postal Address:P O Box 41417CraighallJohannesburg Gauteng 2024
FSIA leading platform for engagement on food safety, quality, nutrition, health & wellness and related regulatory matters.
• FSI is dedicated to promoting the safety, responsible manufacturing, importation, marketing and selling of food and non-alcoholic beverages.
• We provide guidance and expert advice to help our members comply with existing legislation, including legislation regarding ingredients, additives & processing aids used in the manufacturing of such products, while actively engaging with regulators and other key stakeholders to provide inputs on legislation.
• Core pillars centres on Food Safety, Food Quality, Food Legislation, Nutrition and Health & Wellness.• Our governance of these pillars operates and entertains matters, which are non-competitive
working with members to reduce crime related risk within the Retail Industry Chain.
CGCRI• In conjunction with members, government and other industry partners CGCRI business unit facilitates a
collaborative platform to address and mitigate threats facing the industry. • The core focus is on crime, civil disobedience and other emerging threats which include cybercrime and
bomb threats. • Focus on the collection, analysis and sharing of non-competitive crime information to develop
effective strategies, best practices and industry guidelines which is done in close liaison with the SAPS.
• Forges partnerships with other relevant industries, i.e. banking, petroleum, pharmaceutical and security for purposes of information sharing and collaboration.
CGCSA Business Divisions
GS1Barcoding queries email: [email protected] GDSN email: [email protected]
FSIEnquiries email: [email protected]
CGCRIReport a crime email: [email protected] Order an ID card email: [email protected]
GS1Together, we’re making it possible to
• Achieve supply chain visibility• Improve data quality• Enhance food safety
1. South Africa division within the CGCSA believes in the power of standards to transform the way we work and live, from retail to healthcare, fresh food, food services and logistics.
2. We create a common foundation for business by uniquely identifying, accurately capturing and automatically sharing vital information about products, locations and assets.
3. We enable visibility through the exchange of authentic data. 4. We empower businesses to grow and to improve efficiency, safety, security and sustainability.
SMMEA platform to assist SMMEs in the consumer goods industry and supply chain, to ensure sustainability.
• Representation at government level on matters directly impacting SMMEs.• Access to website for consumer goods related information.• Access to CGCSA Global markets worksheets for self-development in food safety compliance. • Receive regular regulatory updates and industry related information. • Limited access to various committees within CGCSA.• Support & guidance to ensure food safety compliance.• Guidance on legislative and regulatory matters. • Support through established partnerships with bodies solely focused on SMME development.
Underpinned by: Lobbying, Advocacy & Regulation | Collaboration through public private partnerships i.e. NEDLAC, BUSA, SABS, GCSO, SETAs etc. | Encourage responsible environmental sustainability practices.
Our Values• Integrity Do what is right at all times.• Excellence Promote delivery of the highest standards of service.• Accountability Take ownership of your choices.
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Sponsor Video
MC Remarks:
CGCSA Co-Chair opening remarks:
Topic: The Ombud at work - fuelled by the CPA
Topic: Sustainability: Resilience and reinvention – change through positive action • Keeping up with people amidst chaos• Mobility and flexibility in times of disruption• Supply chain resilience through disruptions• Future of work
Topic: Helping to build a more sustainable food system
Keynote Address and Panel:
Ms Zanele Morrison: Independent Consultant
Mr Gareth Ackerman: CGCSA Board Co-Chair & Chairman, Pick n Pay
Product quality, fair pricing, reasonable terms and conditions, complaints handling and the speed with which companies address consumer concerns are critical to business success in the consumer goods and retail sector. The importance of transparent, consumer-oriented business practices has become more important now as consumers have become even more aware of their rights, thanks to social media platforms where anyone can be a publisher of their story. The Consumer Ombudsman plays a critical role by being the interface between companies and aggrieved consumers. How has it aligned with evolving consumer expectations and rights, and ensured that companies not only provide quality service, but are responsive to consumer complaints? How is the Ombudsman ensuring that the CPA is
The global food system is in dire need of transformation. The world is mobilizing to embrace the UN Sustainable Development Goals, while stakeholders are all demanding more action from companies to create a better future. In South Africa, agriculture is one of the sectors with the most potential for growth, but it faces the considerable challenges of climate change, top-soil degradation and increasing water scarcity. As this sector struggles under the weight of these, so does the food system within our country and continent. There is no doubt that we now need more sustainable agricultural policies and methods and that this requires far greater collaboration between the private sector and government and academia, in order to play a key role in shaping our future food system.
Speaker:Mr Eugene Willemsen: Chief Executive Officer - Africa, Middle East and South Asia, - PepsiCo International Ltd: Dubai, United Arab Emirates
There is no doubt that the ongoing COVID-19 Pandemic has upended both economic and social life, and the impact has been widespread and disruptive on virtually every business across the world. What is clear is that businesses have to adapt to the so-called “new normal”, as the domino effect of the pandemic triggers changes, both positive and negative, in the way companies operate. The pandemic has disrupted business models, supply chains, health systems and life as we used to know it. Amid this chaos, uncertainty and guarded optimism, how can businesses navigate through this new way of life? What are the key lessons for businesses to ensure that they not only survive this disruption, but innovate and take positive action to achieve sustainable growth and success? What are the systemic risks and vulnerabilities that have been exposed by the pandemic, and what can businesses do to adapt to these changes?
Speaker:Prof Tshilidzi Marwala: Vice-Chancellor, University of Johannesburg
implemented with fairness to both the consumer and companies, making it an enabler for fair business practices?
Speaker:Ms Magauta Mphahlele: Ombudsman, Consumer Goods and Services Ombud (CGSO)
Stronger together: Industry united for South AfricaThe COVID-19 pandemic has more than ever before revealed the importance of collaboration to achieve common goals, in this case how to implement sustainable policies and initiatives to promote economic growth. In this respect, there is no doubt that the FMCG sector is a key catalyst of creating jobs, economic growth and engaged workforce. The sector has and continues to lobby government to ensure a conducive and enabling environment to achieve these growth goals. The sector can use this opportunity to play its part to create jobs, support the development and growth of SMMEs, achieve transformation and reskill workers to prepare them for the new normal post COVID-19. The aim of this panel is to discuss and explore what, as an industry, we need to do to create opportunities for growth, engage with government on growth issues and sharing information on policy direction and regulatory consistency.
Speaker:Ms Totsie Khambula: Chief Executive Officer, SASSA
Panellist: Mr Tom Mkhwanazi: Chief Executive Officer, W&RSETAMr David Smollan: CEO, Smollan Group Mr Bruno Olierhoek: President, East and Southern Africa Region, Nestle (SA) Pty LtdMr Gilles Antoine: Country Manager, Loreal SA
Summit AgendaSummit Agenda: Uniting the Industry – The key to thriving in the next decade
10:45 Giveaways
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Topic: W&RSETA supporting the W&R sector through COVID-19 Pandemic
Topic: COVID-19 Impact on business & sustainability
Topic: SMMEs revitalising the township economy
Topic: Retailing: Managing a business in a dynamic & increasingly complex environment
Topic: Harnessing e-commerce as an enabler for economic growth post COVID-19 Pandemic
SETAS have always been considered key to the development of South Africa’s skills base, which is critical to the country’s competitiveness. Industry has however been concerned about the efficient use of levies paid to SETAS, given their calls for redoubled efforts to develop skills which remain in short supply. What has been achieved so far in ensuring the efficient deployment of funds collected from industry, and what is the success achieved thus far to grow the country’s skills base through SETAS?
Speaker:Ms Ntombi Dludla: Chief Operating Officer, W&RSETA
COVID-19 has clearly had a huge impact on the economy, on businesses in general and on views on sustainability. Whilst the effect is profound, it is also a wakeup call to not neglect sustainability in the world reset that will surely come. CGF has re-formed itself into 8 coalitions that we believe are ever more relevant in the world post COVID-19.
Speaker:Dr Wai-Chan Chan: Chief Executive Officer - Consumer Goods Forum (CGF), Paris, France
The revitalisation of the township economy in SA can create sustainable jobs, reduce inequality and address the current poverty and inequality. It can also assist in achieving labour absorption and social and economic inclusivity. However, there are challenges faced which include lack of access to funding, poor entrepreneurial skills, zoning laws, and poor infrastructure. With SA facing a worsening unemployment crisis, there is opportunity for township enterprises to absorb hundreds of thousands of black people into the mainstream economy, as workers but more importantly as creators and owners of wealth. There is therefore a need for national and provincial government intervention to create conducive conditions and an enabling environment to support the growth of the township economy. What are the policy, regulatory and financial interventions needed to develop township enterprises, and as community-based or localised enterprises and sustainable economic activities?
Speaker:Mr Bonnie Sachane: Pick n Pay Franchisee, Soweto
The retail sector continues to face new challenges due to technological evolution, macro-economic developments, competitive pressures and now the impact of COVID-19, which could well result in business models being changed or overhauled for survival and growth. Unlocking keys to success means retailers have to not only be agile to changing industry trends, but also develop strategies to respond to disruption. As a people centric business, it is important to foster employee loyalty and productivity to serve the customer.
Speaker:Mr Graham O’Connor: Chief Executive Officer, Spar Limited Group
COVID-19 has brought to the fore the potential transformative impact of e-commerce and digital technologies. The way people interact, businesses conduct commercial transactions and governments deliver public services is expected to rapidly change over the coming years, if not decades to come. COVID-19 has accelerated the adoption and use of digital technology as companies implement remote working systems, and consumers continue to embrace the conveniences of using technology to conduct their life through online financial transactions, and purchases and ordering of products. This is an irreversible trend given the growing use of digital technology by the younger population, who account for the majority of the global population. And studies show that digital technologies have a great potential beyond improving convenience or efficiency and will play an even more indispensable role in promoting and sustaining social and economic activities across the world. The challenge is how can companies harness e-commerce as not only a business enabler, but to support economic growth post the COVID-19 Pandemic? Are companies ready for this disruption and have they acknowledged the reality of e-commerce, or are some still steeped in their traditional way of doing business?
Speaker:Mr Luc-Olivier Marquet: Chief Executive Officer, Unilever SA
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Sponsor Video + Giveaways
Topic: Building Resilient Data in the Supply Chain
Good product data is at the core of increasing transparency and trust in the hearts and minds of customers. The information gathered by tracking the events that make up a product’s journey is essential for the data systems that support existing traceability solutions. Interoperability relates to different systems communicating to each other using a common language. It is only once industry gets these foundational pieces right that they can increase transparency, speed, trust, and ultimately reduce their costs, to create better experiences and sell more. The retail industry is quickly responding to the changing habits of consumers, who switch seamlessly between in-store and e-commerce channels while expecting a consistent shopping experience. There is therefore a need for companies to integrate store operations, delivery and inventory management in order to meet the challenges of the new omni-channel marketplace, while satisfying the expectations of consumers – before, during and after their purchase.
13:45 Summit Closure Address:
Speaker:Mr Johann Vorster: CGCSA Co-Chair & Chief Executive Officer, Clover SA
Summit End + Giveaways13:50
Facilitator:Mr Dylan Piatti: Managing Director, The Advantage Group International
Panelists:Ms Jenny Pather: Executive: Head of Department: Trading Bridge, Vodacom Financial ServicesMs Tracy Dennison: eCommerce IT, Unilever Africa & GS1 South Africa Council Supplier Co-Chair
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Summit Speakers Summit Speakers
Mr Antoine Gilles: Country Manager, Loreal SA
Mr Bonnie Sachane: Pick n Pay Franchisee, Soweto
Mr Bruno Olierhoek: President, East and Southern Africa Region, Nestle (SA) Pty Ltd
Mr David Smollan: CEO, Smollan Group
Mr Dylan Piatti: Managing Director, The Advantage Group International
Mr Gareth Ackerman: CGCSA Co-Chair and Chairman: Pick n Pay
Mr Graham O’Connor: Chief Executive Officer, Spar Limited Group
Ms Jenny Pather: Executive: Head of Department: Trading Bridge, Vodacom Financial Services
Mr Johann Vorster: CGCSA Co-Chair & Chief Executive Officer, Clover SA
Mr Luc-Olivier Marquet: Chief Executive Officer, Unilever SA
Ms Magauta Mphahlele: Ombudman, Consumer Goods and Services Ombud (CGSO)
Mr Tom Mkhwanazi: Chief Executive Officer, W&RSETA
Ms Ntombi Dludla: Chief Operating Officer, W&RSETA
Ms Totsie Khambula: Chief Executive Officer, SASSA
Ms Tracy Dennison: eCommerce IT, Unilever Africa & GS1 South Africa Council Supplier Co-Chair
Prof Tshilidzi Marwala: Vice-Chancellor, University of Johannesburg
Dr Wai-Chan Chan: Chief Executive Officer - Consumer Goods Forum (CGF), Paris, France
Ms Zanele Morrison: Independent Consultant
Mr Eugene Willemsen: Chief Executive Officer - Africa, Middle East and South Asia, - PepsiCo International Ltd: Dubai, United Arab Emirates
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Gilles Antoine has 31 years of experience, 23 of which have been international assignments. His professional journey has taken him to different markets namely Mexico, Brazil, Venezuela and Paris between 2001 and 2012 before taking up his role as the head of L’Oréal Romania until August 2018.In September 2018, he joined L’Oréal South Africa as Country Manager of the largest subsidiary in Africa. His mission is to transform L’Oréal South Africa to make it the leader in its market and one of the best companies to work for.
About L’Oréal South AfricaL’Oréal South Africa is a subsidiary of the L’Oréal group. L’Oréal has devoted itself to beauty for over 100 years. With its unique international portfolio of 36 diverse and complementary brands, the Group generated sales amounting to 26.9 billion euros in 2018 and employs 86,000 people worldwide. As the world’s leading beauty company, L’Oréal is present across all distribution networks: mass market, department stores, pharmacies, hair salons, travel retail, branded retail and e-commerce.
L’Oréal South Africa has been operational since 1963, the subsidiary is situated in Johannesburg and is the Group’s largest subsidiary in Africa. The company has four divisions, namely the Consumer Products Division, Professional Products Division, L’Oréal Luxe and the Active Cosmetics Division. Some of the brands in the group include Dark & Lovely, Maybelline, Mixa, Yves Saint Laurent, Kiehl’s, Lancôme, Vichy, La Roche Posay and Mizani.
L’Oréal South Africa employs more than 680 people across the business. The manufacturing plant, located in Midrand, is responsible for the production of African Beauty Brands and select Garnier, L’Oréal, Elvive and Mixa products that are exported throughout Africa, Europe and the Middle East. The L’Oréal Research & Innovation Sub-Saharan Africa hub was inaugurated in South Africa in July 2016. It is the 7th regional hub for L’Oréal’s worldwide Research &Innovation presence.
Mr Antoine Gilles: Country Manager, Loreal SA
Stronger together: Industry united for South Africa
Bonnie attended school and matriculated in Atteridgeville, west of Pretoria. Raised by a single mother, he started working as a casual from the age of 16. Together with two friends he established a promotions agency (Le’Vogue Promotions) at the age of 19, which amongst others, serviced clients such as Gilbeys (Distell), Woolworths, Truworths, ABI, etc. He operated the company for two years before joining Woolworths in 1991. He is married with four children. Bonnie is a strategic thinker who constantly explores new opportunities or new ways to maximise current concepts. He enjoys working with others and believes that there’s opportunity from contributions of many, rather than one.
Directorships Paraffin Association South Africa 2003 to 2006
Current ProjectsPartnered with Pick ’n Pay to create Spaza-to-Store Conversion Program, nationally known as Market Stores. The programme converts township based general dealers to mini and micro supermarkets throughout South Africa. Bonnie supports the programme as follows:• Helps identify site • Selects operators • Training • Mentoring • Further programme developments
Mr Bonnie Sachane: Pick n Pay Franchisee, Soweto
SMMEs revitalising the township economy
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David is the CEO of Smollan: a retail solutions company providing a wide range of business services to brand owners and retailers. Founded in 1931, the Group has its origins in Fieldmarketing and has evolved to offer a diverse range of outsourced sales, marketing, technology and advisory services across multiple geographies, modern and general trade and e-commerce. The Group currently directly employs approximately 80 000 people through partnerships in Europe, Africa, Asia and Latin America.
David completed a Bachelor’s degree in Commerce from the University of Cape Town and Post Graduate Diploma in accounting and qualified as a Chartered Accountant with Grant Thornton in Johannesburg. David co-founded i capital – a niche financial services group comprising corporate finance advisory, specialised fund management and short term insurance advisory services during which time he also became a CFA Charterholder and completed a Post Graduate Diploma in Organisational Leadership from the Said Business School, University of Oxford.
Mr David Smollan: CEO, Smollan Group
Stronger together: Industry united for South Africa
Qualifications:• PGD Future Studies (Cum laude), University of Stellenbosch Business School• PGD Enterprise Management, University of Cape Town• Bachelors in Politics, Philosophy, Economics, University of Cape Town• Executive Certificate (Distinction), University of South Africa
Experience:
Mr Dylan Piatti: Managing Director, The Advantage Group International
Building resilient data in the supply chain
Bruno Olierhoek joined Nestlé South Africa as the Managing Director and Chairman for the East and Southern Africa Region (ESAR) in August 2018, a region comprising of 23 countries.
Prior to assuming his current position, Bruno was the CEO of Nestlé Pakistan, a position he held from July 2015 until the appointment to his current position. In Pakistan, he was also President of the Overseas Investors Chamber of Commerce & Industry, representing 191 international companies from 35 countries, covering 14 sectors of the economy with assets of $83 billion.
Bruno has worked as an international executive within Nestlé for more than 20 years serving in different and diverse markets such as Asia, Europe and Africa. He joined the company in Indonesia in 1995 as a management trainee.
He has diverse cross-functional experience and has successfully led a business turnaround, established new startups and engaged in global business strategy developments.
Bruno’s achievements include leading the Nestlé Pakistan business to cross the milestone of delivering annual sales of over CHF 1 Billion in 2016. He aggressively drove the digital transformation of the market, to leave Nestlé Pakistan achieving more online sales than any other FMCG company in Pakistan today.
Throughout his career, Bruno has championed Creating Shared Value (CSV) initiatives to strengthen the business and build trust. During his time in CWAR, he focused on improving the safety and health standards in Nestlé’s Central African operations, which led to Nestlé becoming the founding member of ‘Safe Way, Right Way,’ which promotes road safety. He also spearheaded a ‘Malaria Eradication Campaign’ which won the Global Nestlé, ‘Health by Choice’ award.
Bruno is a graduate of the European Business Programme (BBA, Hogeschool Rotterdam and Ecole Supérieure de Bordeaux). He is a dual Dutch and French national. He is married with three children.
Mr Bruno Olierhoek: President, East and Southern Africa Region, Nestle (SA) Pty Ltd
Stronger together: Industry united for South Africa
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Eugene Willemsen is Chief Executive Officer, Africa, Middle East, South Asia. PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $67 billion in net revenue in 2019, driven by a complementary food and beverage portfolio that includes Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo’s product portfolio includes a wide range of enjoyable foods and beverages, including 23 brands that generate more than $1 billion each in estimated annual retail sales.
Over the past two decades, Eugene has earned a reputation as a transformative leader who can harness the power of diverse teams to create high-performing businesses and some of the world’s most resonate brands. Most recently, Eugene served as Chief Executive Officer, Sub-Saharan Africa in 2019 and as Executive Vice President of Global Categories & Franchise Management from 2015
to 2019, where he was responsible for the strategic direction of PepsiCo’s global categories and brands as well as PepsiCo’s global commercial functions, during which he oversaw a period of strong growth.
Prior to that, Eugene led the company’s global tea joint venture with Unilever, which operates in roughly 120 countries worldwide, following more than a decade leading PepsiCo businesses in Europe. He has served as Senior Vice President, General Manager for PepsiCo’s South East Europe business, overseeing our operations in 17 countries, including Turkey; Senior Vice President and General Manager, Commercial for PepsiCo Europe, heading up the Marketing & Sales functions across Europe for all lines of business; Senior Vice President, General Manager for PepsiCo’s Northern Europe business; and General Manager of PepsiCo’s snack business in the Benelux and Belgium. Eugene joined PepsiCo from Friesland-Campina in 1995.
Eugene holds a BBA from Nijenrode University in the Netherlands, a MSc in Economics from the “VU University” in Amsterdam and an Executive MBA from INSEAD. He previously served as aboard member of the Association of National Advertisers (ANA), the AdCouncil and the Dutch Grocery Manufacturers Association, where he served as its Chairman. In 2017, he was named one of the “25 Most Influential People in the Netherlands at 50.
Mr Eugene Willemsen: Chief Executive Officer - Africa, Middle East and South Asia, - PepsiCo International Ltd: Dubai, United Arab Emirates
Helping to build a more sustainable food system
Gareth Ackerman is the chairman of South African retail chain Pick n Pay Stores. As a family controlled listed company founded by Raymond Ackerman in 1967, it is one of the region’s largest retailers in eight countries and employs more than 60,000 people.
Mr Ackerman is a board member of the controlling company board Pick n Pay Holdings Limited, and chairs the family office and investment committee. He is a Consumer Goods Forum board member, Vice Co-Chair for 2013-2015 and incoming Co-Chair 2015-2017. He is the African Chair of WPO and a global board member. He is also Chairman and Co-founder of Pleiad Capital, which engages in private equity investment, corporate finance and strategic consulting.
He is a passionate contributor to the issue of global food security and sustainable development and is widely involved in philanthropy. Mr Ackerman holds a Bachelor of Social Science from the University of Cape Town and a CMS from the University of Oxford. He is an associate fellow at Green Templeton College, Oxford, and lectures at a number of global universities.
Mr Gareth Ackerman: CGCSA Co Chair and Chairman: Pick n Pay
CGCSA Co-chair opening remarks:
Currently leading the growth & development of Advantage Group International in Africa, where he focuses on enhancing customer engagement for multinational manufacturers (FMCG) and Retailers, with growth ambitions into Telkoms, Healthcare and Finance. Previously with Deloitte Africa’s Retail, Consumer and Manufacturing Industry, he has over 17 years experience working in start-ups, to SMME’s and corporate. As Ex Board Chair of the Ecommerce Forum Africa, he led the international strategy and growth of the organisation, representing over 55 companies. He represents Africa on the Global DTN (Digital Trade Network, sponsored by the ICC), and has presented at, and led Executive Private Sector & Government sessions in Africa, Europe and the US. In December 2018 he realised his ambition in constituting the 1st Pan-African Digital CEO Forum with 22 execs, from 15 companies representing 11 Countries. Previously he has led campaigns for retail & FMCG clients (SaaS company), launched a niche retail store, a skin care brand and international magazine.
Keynotes & Facilitation:He has led multiple global disruptive thinking interventions as a keynote speaker, MC and moderator on topics ranging from Digital & Tech, to Finance, Trade & Investment, Ecommerce, Leadership, Customer Engagement, Entrepreneurship & Innovation. Examples include: The World Investment Forum (Geneva, invited from the UN Economic Commission), The Africa Trade & Investment Global Summit (Washington), The Global Digital Leaders Forum (Luxembourg), UN Global Ecommerce Week (Geneva), AfricaCom (Cape Town), East Africa Manufacturing Summit (Nairobi), KZN MFG Indaba, African Union Private Sector Summit (JHB), Consumer Goods Council Summit (JHB), SA Innovation Summit (Cape Town), SADC Ministerial Summit (Botswana), DBSA/DTI Export growth conference (JHB), Africa Agri Investment Indaba (CT), AU/UN 1st African Ecommerce Week (Nairobi), Intra- African Trade Fair (Cairo), Fintech, Payments & Ecommerce Summits (SA), Africa Tech Summit (SA)...
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Qualifications: BComm (RAU), BComm Hons (Unisa), CA (SA), MBA (Wits)
Johann is a Chartered Accountant with an MBA, whose qualifications served him well during his career. He was instrumental and a founder member of a previous listing on the JSE which gave him the idea of assisting companies with high debt levels to transform and attract new capital.
After graduating with a BComm from RAU in 1985, Johann spent 4 years with Ernst & Young as Senior Manager while completing his honours through Unisa in 1986 and his CA in 1987. He spent the next three years with SARS as Assistant Director of Operational Research. He completed his MBA through Wits before joining East Rand Plastics (Pty) in 1992. After several acquisitions, the East Rand Group of Companies was created. Which finally became Astrapak.
As Financial Director of Astrapak he was responsible for the company’s listing on the JSE in 1997. He became joint MD of the Film Division of Astrapak before accepting an offer as Chief Financial Officer from the Clover Group in October 2000.
In the initial years after having been appointed as CFO of Clover, he showed utmost determination to restructure the Balance Sheet and introduce strict financial policies. As Chief Executive, he faced a huge challenge to convert Clover the co-op to a commercial orientated entity. The co-op members opposed every proposal by Johann due to the “loss of control” issues. However, the members approved the 19th restructuring proposal by Johann and the company was transformed. The second wave was equally challenging as the advisors were of the opinion that to successfully list a dairy dominant company on the JSE was going to be near “impossible” Johann pushed ahead, and Clover was very successfully listed on
Mr Johann Vorster: CGCSA Co-Chair & Chief Executive Officer, Clover SA
Summit Closure Address
Personal profile:With experience in technology spanning various vertical industries including telecommunica-tions, retail, consulting and manufacturing, Jenny specialises in enabling digital transformation strategies in SMEs and larger business too. Jenny is passionate about solving from a customer pain point and bringing the customer experience to the forefront of any digital propositions she works on. Jenny is the Executive Head of Trading Bridge at Vodacom Financial Services. Trading Bridge from Vodacom Financial Services enables various stakeholders in the supply chain ecosystem with data rich solutions and capabilities. That simply means we can help you integrate all your systems with your trading partners to help you achieve your business goals. We facilitate digital integration in
business. We process more than 84 million transactions, valued at over R200-billion processed annually. We create end - to - end solutions with the objective of enabling business - building specifically for the small merchant and supplier. Company Profile:Vodacom is a leading African communications company providing a wide range of communication services, including mobile voice, messaging, data, financial and converged services to 116 million (including Safaricom) customers. From our roots in South Africa, we have grown our mobile network business to include operations in Tanzania, the DRC, Mozambique, Lesotho and Kenya. Our mobile networks cover a population of over 289 million people.
Ms Jenny Pather: Executive: Head of Department: Trading Bridge, Vodacom Financial Services
Building resilient data in the supply chain
BCOM, CA (SA)Joined the group in 1986Appointed to the board: February 2014
Member of the Risk Committee
Member of The SPAR Guild of Southern AfricaGraham served as group accountant in 1996 and become the Managing Director of the SPARKwaZulu-Natal division in 1987. In 1997, he left the group to start his own industrial cateringbusiness and become a partner in five SPAR retail stores. He returned to the group in 2014 as CEO
Mr Graham O’Connor: Chief Executive Officer, Spar Limited Group
Retailing: Managing a business in a dynamic & increasingly complex environment
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Magauta holds an Honors Degree in Applied Linguistics and a Postgraduate Diploma in English Education from Wits University. She recently completed the International Executive Development Program in Developmental Finance offered by Wits University. The IEDP included study tours to Brazil, Ghana, and Tanzania to study best practices in financial inclusion.
She is an Accredited Court Annexed Mediator and has previously served as an adjudicator and mediator at the Gauteng Consumer Court, Gauteng Rental Tribunal and National Consumer Tribunal. She started her career as a Junior Lecturer in the Department of Applied Linguistics at Wits University. She then joined the Department of Trade and Industry where she was instrumental in driving the development and enactment of the National Credit Act and Consumer Protection Act.
Magauta is a respected commentator and speaker on consumer protection issues, having addressed conferences in many parts of Africa and internationally. Her passion is to ensure a healthy and fair credit and consumer protection market in South Africa through influencing policy and legislation as well as empowering consumers with information about their rights and obligations.
She currently holds the following Non-Executive positions:• Non-Executive Director of the South African Fraud Prevention Service;• Board Member of Micro Finance South Africa• Board Member of the Short Term Insurance Ombudsman
Previous Non-Executive Positions include:• Member of the Financial Services Board Legislative Committee.• Non-Executive Chair of the Consumer Goods and Services Ombudsman• Board Member of the Credit Ombudsman;• Mediator at the Gauteng Housing Rental Tribunal;• Adjudicator at the Gauteng Consumer Court; • Adjudicator at the National Consumer Tribunal;• Member of the Unfair Practices Committee of the Department of Trade and Industry; and• Board Member of the National Home Builders Registration Council, and Estate Agency Affairs Boards.
Ms Magauta Mphahlele: Ombudman, Consumer Goods and Services Ombud (CGSO)
The Ombud at Work. Fuelled by the CPA
the JSE 7 years ago.
After achieving what seemed to be impossible, Johann had to change a 109-year-old organisation into a profit making commercial company. Not only was the culture against him, the entire staff opposed the change and mindsets needed to be changed, and Johann had to persevere with introducing his entrepreneurial skills in to the organisation, which was a mammoth task – i.e. converting the culture from managing costs to generate profits by investing behind profitable brands and products, and using technology to support the business.
For all his efforts, Johann won the EY World Entrepreneur Award for Southern Africa 2015 for the Master Category and represented South Africa at the EY World Entrepreneur Award in Monte Carlo in June 2016.
Johann has recently introduced another restructuring of the Clover Group in order to make it a truly FMCG Business away from commodities and the cyclicality that it brings. An accolade of the most Reputable Company in South Africa three years in a row says a lot about the integrity Johann demands from the business.
With over 28 years’ experience in the FMCG industry, Luco joined Unilever in August 2013 as Vice President for Unilever West Africa. During his tenure he was responsible for developing Unilever business in the 13 countries west of Nigeria, which includes 3 operating companies (Ghana, Cote D’Ivoire, and Niger) and representation offices.
Since having joined the Unilever South Africa business as Executive Vice President in January 2017, his focus has been to deliver consistent profitable, competitive and sustainable growth for Unilever South Africa. This means building a purpose-led and future-fit business, while making sure that we offer superior products, however, whenever, and wherever people shop.
Luco strongly believes that as a team we can build a brighter future for South Africa and truly make sustainable living commonplace.
Mr Luc-Olivier Marquet: Chief Executive Officer, Unilever SA
Harnessing e-commerce as an enabler for economic growth post COVID-19 Pandemic
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Ntombi Dludla’s illustrious career spans over 20 years in the private and public sectors which have al-lowed her to learn and grow and apply her skills. Her career has been built on the central pillar of human resource development. Fundamental to her career endeavours, passion and drive has been people de-velopment, wellness and engagement.
Ntombi joined the W&RSETA in 2003 and has held various management positions. In 2014 she was appointed as the Executive Manager: Regional Operations, after spending 10 years as the Executive Head of Human Resource Development. After a brief stint as the Chief Corporate Services, Ntombi was appointed to the position of Chief Operations Officer in 2019.
She holds an Honours Degree in Industrial and Organisational Psychology from the University of South Africa (UNISA). Ntombi has completed both coursework for a Masters’ Degree in IOP with UNISA and a Master of Business Administration with MANCOSA and she is currently working on her dissertation. In her pursuit for further personal development, she has also acquired several certificates in HR, business and project management, finance and governance. It is through the attainment and application of these skills that her career has experienced a remarkable rise. Amongst these, she is a proud alumnus of the W&RSETA’s prestigious International Leadership Development Programme with the Gordon Institute of Business Science.
Tom Mkhwanazi is the Chief Executive Officer of the W&RSETA. Prior to joining the W&RSETA Tom was General Secretary for the Motor Industry Bargaining Council. Tom held a number of board
directorship positions to three Motor Industry Provident Funds and was the chairperson of the Foodbev SETA. He has worked for merSETA where he served as Company Secretary and Chief Operations Officer: HR, Strategy and Compliance.
Tom comes with a wealth of experience in the public sector, having held various positions in different levels for over 20 years with more than 12 years in strategic management roles. In 2017 he was appointed in the School of Business and Economics, Monash University to lecture as Adjunct lecturer on corporate governance programme.
Mkhwanazi holds a BA Honours and an HDE from University of Durban Westville, post-graduate diplomas in Public Management, Labour Law, Interpreting and Drafting of Contracts and Corporate Law in Pension Law from various universities.
Ms Ntombi Dludla: Chief Operating Officer, W&RSETA
Mr Tom Mkhwanazi: Chief Executive Officer, W&RSeta
W&RSETA supporting the W&R sector through COVID-19 Pandemic
Stronger together: Industry united for South Africa
Ms. Totsie BJ Memela was appointed as the CEO of the South African Social Security Agency (SASSA) in May 2019. She is a development activist and senior business strategist with 26 years experience in operations in financial services; education; non-profit and postal services. She has an established track record in guiding and assisting organisations in growing revenues and improving its operational efficiencies.
Ms. Memela holds a B. A Degree in Social Science from the University of Swaziland and a Master’s Degree in Public Administration from the University of Zimbabwe. She has completed a range of Executive Management Programmes at Wits Business School, The Rand Afrikaans University (Now University of Johannesburg) and Graduate School of Management and Urban Policy in New York as well as Wits/Harvard Business School.
She has been a Fellow with IWF Leadership Foundation and Duke University focusing on leadership and ethics. She has also been extensively involved in community and professional organisations and forums, including the International Partnerships for Microbiocides (IPM), a research oriented non-governmental organisations on HIV and AIDS, the World University Services (Zimbabwe) as Vice Chairman, The Strauss Commission (Presidential commission of enquiry into rural financial services) as a Commissioner and as a Committee member for the standing committee for the Revision of the Bank Act.
She was appointed the CEO at Eduloan (PTY) LTD from October 2010 to December 2015 and the CEO of the Women’s Development Business Trust from January 2016 to May 2017. She served in several boards including Rural Housing Loan Fund, Teba Bank and Lekana Employee Benefit Solution.
Ms Totsie Khambula: Chief Executive Officer, SASSA
Stronger together: Industry united for South Africa
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Professor Tshilidzi Marwala is Vice-Chancellor of the University of Johannesburg. He was a Deputy
Prof Tshilidzi Marwala: Vice-Chancellor, University of Johannesburg
Sustainability: Resilience and reinvention – change through posi-tive action Wai-Chan is the Managing Director of the Consumer Goods Forum. Prior to joining the CGF, he was
a senior partner with various consulting firms such as McKinsey, OC&C Strategy Consultants and Oliver Wyman, based out of Shanghai and Hong Kong, leading their retail and consumer goods practices. He was also the North Asia Regional Director for the retailer Dairy Farm where he ran the Wellcome, 7-Eleven and Mannings banners.
Selected experience areas• Retail sectors: grocery, health and beauty, apparel, specialty retail, digital, property• FMCG sectors: food and beverages, dairy, cosmetics, health supplements and wines and spirits• Topics: strategy, expansion, operations, sourcing, cost rationalization, organisation, digitization/
omni-channel, and M&A
Dr Wai-Chan Chan: Chief Executive Officer - Consumer Goods Forum (CGF), Paris, France
COVID-19 Impact on business & sustainability
Ms. Memela currently serves as a director at Alexander Forbes - a listed private pensions and risk Management Company and chairs its social and transformation committee.
She is passionate about mentoring young leaders both in her private capacity and in support of the International Women’s Forum and also serves as the Vice President of its Leadership Foundation.
Tracy Dennison is a Business Analyst partnering Supply Chain, Customer Development and Marketing in Unilever. Tracy has over 23 years of experience in the FMCG industry and is recognised as an expert in unlocking simplicity for complex problems.
Tracy is a huge advocate of Global Standards to level the playing fields for big and small alike to compete; and sits on the GS1 Council as co-chair (supplier). Tracy has pioneered the implementation of GS1 XML standards for GDSN and EDI trading in South Africa and supports the same into all Unilever Africa markets.
Tracy strongly believes that digital collaboration and empowerment is the key to unlocking economic opportunities for less formal communities; and lives this passion through her integral role in pioneering the Route to Market Spaza Solution for Unilever South Africa.
Vice-Chancellor and Dean of Engineering at the University of Johannesburg. He was a full Professor of Electrical Engineering, the Carl and Emily Fuchs Chair of Systems and Control Engineering as well as the South Africa Chair of Systems Engineering all at the University of the Witwatersrand in Johannesburg. Before this, he was an executive assistant to the technical director at the South African Breweries.
He holds a BSc in Mechanical Engineering (magna cum laude) from Case Western Reserve University, a Master of Mechanical Engineering from University of Pretoria, PhD in Engineering from University of Cambridge and was a post-doctoral associate at Imperial College. His research interests include applications of computational intelligence to engineering, computer science, finance and medicine.
He has extensive track record in human capacity development having supervised 47 Masters and 30 PhD graduates to completion. Some of these students have proceeded with their doctoral and post-doctoral studies at leading universities such as Harvard, Rutgers, Purdue, Oxford, Cambridge, British Columbia and Concordia.
He has published 20 books, over 300 papers in journals, proceedings and book chapters and holds three international patents. He is an associate editor of the International Journal of Systems Science (Taylor and Francis Publishers) and was an associate editor of the South African Journal of Science. Marwala is a registered professional engineer in South Africa, a Fellow of The Academy of Sciences for the Developing World, Academy of Science of South Africa, South African Academy of Engineering and a distinguished member of the Association for Computing Machinery.
He has received more than 45 awards including the Order of Mapungubwe from the South African Government and the President’s Award from the National Research Foundation.
Ms Tracy Dennison: eCommerce IT, Unilever Africa & GS1 South Africa Council Supplier Co-Chair
Building resilient data in the supply chain
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Zanele is passionate about always adding value, striving for world class standards through the development of a high performing teams. The first decade of her career, while studying she chose the entrepreneurial path, consulting for various companies and gaining rich learnings along the way. Core to her corporate experience has been her time spent at Ericsson (SA) delivering the Leadership Core Curriculum for Sub-Saharan Africa. At Vodacom she further expanded her contribution through the Learning and Development division and at Accenture and EY she built strong Operational and Strategic Consulting Skills, including Change, Journey Management and Organisation Design. She just completed her time at the Johannesburg Stock Exchange (JSE), after leading the Marketing and Corporate Affairs division. She also brings a wealth of experience in Radio, TV presenting and Strategic Team Facilitation.
Ms Zanele Morrison: Independent Consultant
MC Remarks:
Wai-Chan holds a Ph.D. in Materials Science from the University of Cambridge, an MBA from the Harvard Graduate School of Business Administration where he was a Fulbright Scholar and a British American Chamber of Commerce Scholar, and a BSc (Hons) from Imperial College. He was also a Board member of Bellamy’s, an Australian exchange listed infant milk formula company prior to its Mengniu acquisition.
19 20Call Centre: 0860 270 027 Web: www.wrseta.org.za
Ÿ R 6,4 billion received in levies;
Ÿ R 2,7 billion disbursed in Mandatory Grants and R 2,6 billion in Discretionary Grants;
Ÿ 28 qualifications from NQF level 1 - 6 developed;
Ÿ Over 70 000 learners enrolled on Learnerships;
Ÿ 191 senior executives successfully completed the ILDP;
Ÿ 711 middle managers graduated from the RMDP;
Ÿ Launched KZN Schools of Excellence in partnership with 4 TVET Colleges and
Durban University of Technology. 405 learners from the pilot project successfully
completed the Learnership programme;
Ÿ Established Retail Simulation Centres at the following TVET Colleges: College of
Cape Town, Gert Sibande and Vuselela and Buffalo City;
Ÿ 1980 TVET College and 2945 University students provided with bursaries;
Ÿ 1305 TVET college and 1323 HET graduates provided with work experience;
Ÿ 1554 young people trained through the Rural Youth programme on NQF level 4
supervision and NQF level 5 Management Learnerships;
Ÿ 11 MBA and 2 PHD bursaries awarded. First PhD bursary beneficiary obtained
qualification;
Ÿ Established the Retail Chair, a first of its kind in Africa, in partnership with Cape
Peninsula University of Technology;
Ÿ 1000 eThekwini informal traders successfully completed training programmes;
Ÿ Collaborated with the Department of Small Business Development to implement the
Informal Traders Upliftment Project benefiting 1000 informal traders;
Ÿ Pioneered implementation of a Learnership for people with disabilities and 492
learners successfully completed Learnership programmes;
Ÿ Only SETA to be awarded the Good Practice Award by the Minister of Labour;
Ÿ Introduced the Skills Development Good Practice Awards to recognise excelling
companies, learners and training providers;
Ÿ Received 13 unqualified audit reports from the Auditor-General;
Ÿ Established footprint in all the nine provinces and at 14 TVET Colleges
n 2015, the Wholesale and Retail SETA
I(W&RSETA) marks 15 years of existence as a skills development authority in the Wholesale
and Retail Sector. Established in 2000 with 26 other SETAs, the mandate of the W&RSETA is to facilitate the education and training needs of the Sector through the implementation of learning p rogrammes ( Lea rne r sh ips and Sk i l l s Programmes), disbursement of grants for training and quality assurance of training provision .
The W&RSETA convened its Annual General Meeting on the 7th October 2015 in Gauteng to report to its stakeholders and the country at large on its performance for 2014/15 and to highlight the 2016/17 priorities.
This meeting also provided a platform for the SETA to reflect and celebrate the milestone achieved collectively with its stakeholder companies and other key role players in making skills development a reality in the Wholesale and Retail Sector.
2014/15 Highlights During the 2014/15 financial year, the SETA spent R 644m on training initiatives comprising of projects and Mandatory Grants disbursed to companies. Our companies trained almost 400 000 employees in the Sector nationally.
Focus on rural development One of the unique projects to be introduced was the Rural Areas and Traditional Council project which we implemented in partnership with the Rharhabe Royal Kingdom (Eastern Cape), Batlokoa Traditional Council (Free State), Kwandebele Royal Mgibe II (Mpumalanga), Jalamba Traditional Council (Eastern Cape) and Mhlontlo Local Municipality (Eastern Cape). A total of 515 learners from these traditional authorities were registered on the Informal Small Business Practice Learnership which will assist them to open their own businesses and contribute to the upliftment of these rural communities. 465 beneficiaries have already opened businesses.
Region-specific projects were implemented in all provinces to address the unique ski l ls development in the provinces.
In the past 15 years, the SETA reflects on some of the following highlights
Thank you to all our companies, learners, training providers and role players who have partnered with us to drive the skills development revolution
in the Wholesale and Retail Sector!
Enkosi! Siyabonga! Thank you! Ha khensa!
Baie Dankie! Siyathokoza! Ri khou livhuwa! Re a leboga!
of Ground-breaking Skills Development
in the Wholesale and Retail Sector
Celebrating 15 years
National roadshows The SETA will convene roadshows in all 9 provinces from October – December 2015. For more information visit www.wrseta.org.za or call 012 622 9500
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Vision
We are the premier authority in skills development, exceeding stakeholder expectations in the
Wholesale and Retail Sector
Mission
To develop a skilled and capable workforce in the Wholesale and Retail Sector, thereby
contributing to the sustainable socio-economic development and growth of the country
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W&RSETA
Nestlé
MARS
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Summit Sponsors
AVI Limited
The Office of the Consumer Goods and Services Ombud
Coca-Cola
Exclusive Books
Local Village
Mars
Nestlé
Pick n Pay
Pioneer Foods
Unilever
W&RSETA
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AVI Limited is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands.
Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges, personal care products, cosmetics, footwear, accessories, and fashion apparel.
We have a well-developed Shared Services structure spanning: International, IT, Finance, Logistics, Marketing, Procurement and Field Marketing, that allows us to take advantage of our scale.With a turnover of R13.21 Billion in this last financial year, AVI’s brands are a household name in South Africa and growing every day!
The Office of the Consumer Goods and Services Ombud (“the CGSO”) is the consumer goods and services industry’s Ombud scheme, set up in line with the Consumer Protection Act (“the CPA”) 68 of 2008.
THE FUNCTIONS OF CGSOThe CGSO is obligated to enforce the Consumer Goods and Services Industry Code of Conduct by:Receiving and dealing with complaints and disputes by a consumer, free of charge, relating to the Code or CPAAttempting to facilitate a settlement between partiesAddressing each complaint in an unbiased mannerMaking recommendations as to how the dispute should be settled
In addition, the CGSO must:Identify ways of increasing complianceProduce annual reports on the operations and effectiveness of the CodeEducate the general public, consumers, suppliers, staff and others regarding the existence of the Ombud’s office
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Local Village was founded on a vision for a network of vibrant, local agri-preneurs across the continent supplying equitably sourced and sustainably grown indigenous African ingredients such as ancient grain and a variety of African superfoods, pastas and canned foods.
The Coca-Cola Company is the world’s largest beverage company, offering over 500 brands to people in more than 200 countries. Of our 21 billion-dollar brands, 19 are available in lower- or no-sugar options to help people moderate their consumption of added sugar. In addition to our namesake Coca-Cola drinks, some of our leading brands around the world include: coffees (Chaywa), Fuze Tea, PowerAde sports drinks,
Just Juice, Sprite, Glaceau vitamin water, Valpre and Bonaqua. At Coca-Cola, we’re serious about making positive contributions to the world. That starts with reducing sugar in our drinks and continuing to introduce new ones with added benefits. It also means continuously working to reduce our environmental impact, creating rewarding careers for our associates and bringing economic opportunity wherever we operate. Together with our bottling partners, we employ more than 700,000 people around the world.
The Exclusive Books Group has been in business since 1951, when it was started by Philip Joseph. Over the years it has been owned by a number of large corporations including Premier Milling, CNA Gallo and The Times Media Group. In 2013 it was sold to Global Capital (Pty) Ltd who are the current owners.
The Group is involved in the retail of general reading matter as well as magazines and some stationery. They have stores across South Africa with five stores in the major airports, one store in Bloemfontein, Nelspruit, Pietermaritzburg and Port Elizabeth, seven stores in Cape Town, three stores in Durban, fifteen stores in Johannesburg and five stores in Pretoria. They also have a store in Windhoek Namibia and a store in Gaborone in Botswana as well as an online store ‘‘exclusivebooks.co.za’’. During September 2020 Exclusive Books opened two pop-up stores that sell value books, one in Kenilworth Cape Town and one in Eastgate Johannesburg.
The Group prides itself in selling a very wide range of titles. Each Store Manager purchases the stock for their store thus tailoring the offering to their specific customer base. On average each store carries approximately thirty thousand different titles across all categories.
Exclusive Books is a brand known not just in Southern Africa but across the globe having won numerous store design awards as well as being nominated for the London Book Fair Bookstore of the Year Award in 2017. Our coffee partnerships with Seattle Coffee Company and Vida e Café are an intergral part of the customer offering.
Fanatics, the group’s customer loyalty program, has been running since 1998 and currently has over two hundred and eighty thousand active members. Fanatics card holders receive a 5% Fanatics Reward Voucher for every Rand spent, which can be used at any Exclusive Books store. Points are accumulated every time a member purchases at Exclusive Books.
The Exclusive Books strategy is to provide our customers with an extensive range of books, in beautifully designed stores serviced by knowledgeable booksellers.
OUR STORYMore than 100 years ago, a young Frank C. Mars started making candies in his Tacoma, Washington kitchen. From that simple beginning, his son Forrest built Mars into the mature company it is today, first by creating the MILKY WAY® bar with his father and later by expanding the business overseas and diversifying into new categories like pet care and food. Today, the Mars family of Associates is more than 100,000 strong in over 80 countries around the world. Through all that growth, we’ve remained a private, family-owned business, with passionate Associates who are united and guided by The Five Principles.
QUALITYThe consumer is our boss, quality is our work and value for money is our goal.
RESPONSIBILITYAs individuals, we demand total responsibility from ourselves; as Associates, we support the responsibilities of others.
MUTUALITYA mutual benefit is a shared benefit; a shared benefit will endure.
EFFICIENCYWe use resources to the full, waste nothing and do only what we can do best.
FREEDOMWe need freedom to shape our future; we need profit to remain free.
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For 100 years, Nestlé South Africa has delivered on its Good Food, Good Life promise to consumers, ensuring continued access to an ever growing range of established and well-loved brands. Through a spirit innovation, the company continues to deliver new and exciting products in response to the evolving needs of it’s customers. By building a solid reputation for quality, nutritious food and beverages, Nestlé South Africa has created a steady increase in demand for it’s products.
The company understands that customers, consumers and employees choose the Nestlé brand as one they can trust. Consumers can enjoy Nestlé products from early in the morning with a bowl of Nestlé cereal and coffee, to a mid-morning chocolate break, and ending off the day with a comforting hot beverage. The Nestlé brand is a promise that reflects the reliability and trustworthiness of quality products, great service and inspired people. Nestlé’s efforts are aimed at achieving it’s corporate ambition of being recognised as the leading Nutrition, Health and Wellness Company while Creating Shared Value in the communities where it operates. The companies core values of diversity, trust, integrity and quality continue to guide its commitment to making a meaningful contribution to the lives of employees, consumers and all it’s stakeholders. Good Food, Good Life
Pioneer Foods is one of the largest South African producers and distributors of a range of branded food and beverage products. The Group operates mainly across South Africa, providing wholesale, retail and informal trade customers with products of a consistently high standard. Pioneer Foods exports to more than 60 countries across the globe. The growing international business represents 21% of operating profit.
The Group operates a number of world-class production facilities producing a range of products that includes some of the most recognisable and best loved brand names in South Africa, including the following power brands: Weet-Bix, Liqui-Fruit, Ceres, Sasko, Safari, Spekko and White Star.
The equity-accounted, joint venture investments based in South Africa, Nigeria, Botswana and Namibia do not form part of PFI’s segmental results, but are managed by the International division. These include:
• Heinz Foods SA (49.9%)• Bowman Ingredients South Africa (50%)• Bokomo Namibia (50%)• Bokomo Botswana (50%)• Food Concepts Pioneer Limited, Nigeria (50.1%)• Alpen Food Company SA (50%)• Amigear Ventures Botswana (49%)
Pick n Pay Stores is a retail business in the Fast Moving Consumer Goods industry on the African Continent and through the Pick n Pay and Boxer brands, the Group serves customers across the diverse spectrum of South African society and is expanding its reach into the African continent. As a family-controlled listed company founded by Raymond Ackerman in 1967, it is one of the region’s largest retailers with 1560 stores across seven countries and the Group employs more than 80,000 people.
The growth and success of Pick n Pay is attributable to 3 basic principles, which form the cornerstone of the business: Consumer sovereignty; Doing good is good business; and maximising business efficiency.
For five decades Pick n Pay has played a valuable role in the economic and social development of southern Africa and has made a positive direct contribution to the communities they serve through the supply of high-quality, affordable food and merchandise. Pick n Pay’s strong and unique family values have guided the business over the past 50 years, providing a solid foundation for growth, innovation, service excellence and generosity.
Over two billion people choose a Unilever product globally on any given day, from feeding their family to keeping their homes clean and fresh. Our brands have been part of everyday life in South Africa for more than a century.
Throughout our history, Unilever has been a purpose-driven company and this spirit has shone through in every step of our journey.
It all started back in 1887, when William Lever, the founder of Lever Brothers, registered the Sunlight trademark in South Africa (SA). Undaunted by a crippling drought that prevailed on his first visit, and an as-yet undeveloped economy, Lever saw a manufacturing future for the country and it wasn’t long before the company set up its first South African factory at Maydon Wharf in Durban in 1911.
A force for changeUnilever has always believed in ‘doing well by doing good’ and we are working every day to make the world a little better – perfectly supporting President Cyril Ramaphosa’s inauguration commitment to a new era and “a vista rich with the hues of hope and promise”.
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We’re determined to be a catalyst for change that enhances livelihoods and embeds sustainable values, in harmony with our nation’s Ubuntu spirit. We are bringing transformation through innovative business that reduces our environmental footprint, sources raw materials sustainably, invests with social awareness and uses technology responsibly.
We have a purpose that’s changing the game: “To make sustainable living commonplace”, not just globally, but in South Africa. We call this the Unilever Sustainable Living Plan, and it sets out to decouple our growth from our environmental footprint, while increasing our positive social impact.We are improving the health of the planet by nurturing our resources, using innovative technology, and fighting climate change for future generations.
We are contributing to a fairer and more socially inclusive world by advancing human rights, embedding equality, and circulating value fairly.
We believe that Companies with Purpose Last, and as a purpose-led company that is future-fit, we deliver long-term superior value - boosting productivity and speed as part of our digital transformation to a faster, flexible, lower-cost service for our consumers.
We believe that People with Purpose Thrive, and we’ve equipped our purpose-led people to reach their full potential by creating capability through lifelong learning, unlocking capacity for growth, and deepening our culture of pioneering. It’s no accident that we’ve been rated the Number 1 employer in Africa.
Growing numbers of people want to live more sustainably. They, like us, are looking at the impacts of our products across our full value chain. We measure our success by the number that share it with us.
Which is why we’re disrupting ’business as usual’ and serving our consumers and society,Making Sustainable living commonplace.
Making South Africa and our planet better places.
We’ve worked tirelessly to ensure that our brands deliver our purpose wherever they are used, because when our customers and consumers grow, entire communities grow too.
As the proud employer of 0.28% of the country’s workforce, and manufacturing 95% of our products right here at home, we occupy a unique place in the lives of South Africans and we’re honoured to help them thrive through our products.
Like President Ramaphosa, we believe in a brighter future and a compact in which companies “generate social value and propel human development”. Our R4 billion investment in new and refurbished manufacturing facilities across South Africa demonstrates our confidence in economic growth.
We are preparing young South Africans, eager to apply their minds in the workplace, through our Youth Employability Programme – and our target is to help one million young people in Africa by 2020.
We have already trained 200 000 young job seekers in the last year in South Africa. One hundred Unilever managers are enrolled to serve and mentor our youth. Our internships, learnerships, apprenticeships and bursary schemes all serve to grow youth employability.
Many of the key levers for socio-economic change identified by the President are aligned with projects
that Unilever has already embarked on. One of these is the focus on revitalising the township economy by training and employing youth through inclusive growth models with SMMEs and start-ups.
This builds sustainable businesses within the Unilever value chain, creating new local economies and linking people to opportunities in the formal business sector.
The prosperity of township communities is linked to the long-term success of our business and we are ac-tively learning how best to add value, serve the people and utilise our considerable economic footprint to build this prosperity.
We agree with the President that no liberation can be complete, and no nation can be free, until its women are free. At Unilever, we believe that women’s empowerment is one of the greatest enablers of human development for economic growth.
By promoting the formal and active participation of women throughout our business, we aim to transform lives, families, communities and the South African economy. This will ensure growth in our markets, brands and business while simultaneously driving positive change in society. We are a gender-balanced man-agement organisation and our Unilever South Africa Executive Board is already made up of 54% women.
Unilever has also committed to empowering five million women across the African continent by 2020.We believe that Brands with Purpose Grow, and our purpose-led brands are growing fast; improving people’s health, confidence and wellbeing - by tackling some of the most pressing issues, encouraging positive habits and influencing how consumers use our brands.
This is how our brands have built passionate momentum in our consumers, by sharing our purpose and enabling them to make a difference, with confidence, while looking and feeling their best.
This ensures that, whenever you scrub, brush, lick or slurp one of our products, you help do some good by supporting one of our many causes.
Our “Brands with Purpose”, such as Lifebuoy, Domestos and Mentadent, create a brighter future for all, though initiatives such as the National Schools Hygiene and Sanitation programme, in partnership with the Department of Basic Education, which aims to touch 15,000 public primary schools and more than one million learners in the next 5 years.
We promote safety for women in the communities we serve through our Joko Tea programme aimed at reducing gender-based violence.
Our partnership with the Department of Environmental Affairs and Wildlands has created 10 000 “Greenpreneurs” who turn waste into useful products and together, we have planted more than one million trees since 2015.
We support programmes helping the unskilled and unemployed to gain jobs and dignity, such as our OLA Vendor programme, which currently employs close to 3 000 individuals.
President Ramaphosa has invoked the moving lyrics of the revered late Hugh Masekela and the spirit of service expressed in the words Thuma Mina, igniting the #SendMe movement across the country.
We say, “Send Unilever” - where we can share our knowledge and experience for quick action and impact, where we can serve and help to usher in South Africa’s promise of a New Dawn.
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The Wholesale and Retail Sector Education and Training (W&RSETA) has been the skills development authority in the Wholesale and Retail Sector for over 20 years. The W&RSETA is one of 21 SETAs that were established by government to facilitate skills development in all sectors of the South African economy. The W&RSETA is responsible for qualifications development, disbursement of skills development grants, quality assurance of learning, and provision of bursaries. Its programmes include learning programmes (learnerships and short programmes), SMME, cooperative and rural development, management development, career guidance and bursaries from undergraduate to PhD level.
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SEE YOU AT THE NEXT SUMMIT 14 OCTOBER 2021
