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Work instruction or SOP in Container Freight Service
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WORKING INSTRUCTION (WI-MKT-JKT-01)
FOR
CFS Operations
Effective date : April, 2012 Prepared by : Dimas Dewantoro Prepared date : March, 2012 Approved by : Herlina Lengkey
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 2 of 34
TABLE OF CONTENTS
HISTORY OF WORK INSTRUCTION CHANGES .....................................................................................................................................................3 1 OBJECTIVE............................................................................................................................................................................................................4 2 SCOPE....................................................................................................................................................................................................................4 3 DEFINITIONS .........................................................................................................................................................................................................5 4 DETAILED WORK INSTRUCTIONS.....................................................................................................................................................................5
4.1 Inbound / Receiving Plan..............................................................................................................................................................................6
4 .2 Gate process ..................................................................................................................................................................................................6
4 .2 Gate process ..................................................................................................................................................................................................7
4.3 Receiving Process.........................................................................................................................................................................................9
4.4 Putaway.........................................................................................................................................................................................................11
4.5 Receiving Data Process..............................................................................................................................................................................12
4.6 Container Loading Process........................................................................................................................................................................13
4.7 Empty Container Receiving Plan Process................................................................................................................................................17
4.8 Empty Container Receiving Process – Warehouse.................................................................................................................................18
4.9 Stock Opname..............................................................................................................................................................................................20
4.10 Cargo Re-delivery Process (O/B)..............................................................................................................................................................22 5 PERFORMANCE CRITERIA (KPI)......................................................................................................................................................................27 6 APPENDICIES.......................................................................................................................................................................................................28 7 REFERENCE........................................................................................................................................................................................................29
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 3 of 34
HISTORY OF WORK INSTRUCTION CHANGES
Revision No.
Revision
Date Page or Item #
Description Requested
By Effective
Date
INITIAL ISSUENCE APLL-CFS Provider March 1st, 2007
UPDATE PROCESS APLL-SI Analyst March 2012
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 4 of 34
1 OBJECTIVE The objective of this Working Instruction is to describe step by step processes take place on the warehouse operation. This document is also to provide guidance to parties concerned and involved in the process to ensure smooth flow of products, documents and information from warehouse, APLL on-site, APLL Office and Customer.
2 SCOPE
2.1 Receiving and Putaway 2.2 Storage 2.3 Inventory Control 2.4 Container Stuffing 2.5 Returns and Redelivery 2.6 Re-handling 2.7 Key Performance Measurements (KPIs) 2.8 Reports requirements 2.9 Service Hours
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 5 of 34
3 DEFINITIONS
3.1 VDF : Vendor Declaration Form 3.2 IR : Inspection Report, documents to prove product pass inspection and ok to ship. 3.3 CLP : Container Load Plan, issue by APLL Customer Service, as instruction to load 3.4 EIR : Equipment Interchange Report, hands-over document from Container Depot to parties who pick-up / receive container. Report show conditions container and to be verified by recipient prior to container acceptance. Claim of otherwise after drayage out of depot will not be entertain by depot
4 DETAILED WORK INSTRUCTIONS
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 6 of 34
4.1 Inbound / Receiving Plan
Warehouse On-SitePARTYTIME Account Officer CFS
Inbound Receiving Plan Process Process Owner:Warehouse Operation Page 1 of 1Version: Proposed
Daily Process Management
Personnel/ Party Involved
CSR
1. Cargo Receiving Plan-
XLS
Forms /
Documents /
ReportsCarrier
Create Booking
Summary Report By
Cargo Receiving Plan
and send to Account
Officer and CSR
Daily,
(Tue-Thu)
10:00AM
Booking
Summary
Receiving
Plan
2. Receiving Plan for
Checker Receiving
-in XLS sheetDaily,
(Tue-Thu)
12:00 pm
System Exceptions
Receive CRP and
clarification
1. Web Focus
Date: March, 2012
Receipt Booking Summary
Report
Prepare Receiving Plan by
inform :
> Field Ops. CFS (prepare
#labor)
> Warehouse spv. CFS
(prepare forklift#, checker#,
pallet#, scanner#
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 7 of 34
4 .2 Gate process
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 8 of 34
Work Instruction Title : Warehouse Operation Process
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Page: 9 of 34
4.3 Receiving Process
Work Instruction Title : Warehouse Operation Process
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Page: 10 of 34
Work Instruction Title : Warehouse Operation Process
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Page: 11 of 34
4.4 Putaway
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 12 of 34
4.5 Receiving Data Process
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 13 of 34
4.6 Container Loading Process
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 14 of 34
Work Instruction Title : Warehouse Operation Process
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Work Instruction Title : Warehouse Operation Process
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Work Instruction Title : Warehouse Operation Process
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Page: 17 of 34
4.7 Empty Container Receiving Plan Process
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 18 of 34
4.8 Empty Container Receiving Process – Warehouse
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 19 of 34
Work Instruction Title : Warehouse Operation Process
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Page: 20 of 34
4.9 Stock Opname Stock Opname every Saturday after Stuffing Process Complete
Work Instruction Title : Warehouse Operation Process
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Work Instruction Title : Warehouse Operation Process
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Page: 22 of 34
4.10 Cargo Re-delivery Process (O/B)
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 23 of 34
Work Instruction Title : Warehouse Operation Process
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Work Instruction Title : Warehouse Operation Process
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Work Instruction Title : Warehouse Operation Process
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Page: 26 of 34
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 27 of 34
5 PERFORMANCE CRITERIA (KPI)
No Definition Target
1Monitor waiting time not more than 3 hour for
receiving97.5%
2
Productivity of unloading time, maximum 1
hours for D20, 2 hours for 40 feet container, 3
hours for D45
97.5%
3Update receiving data in the same day as
cargo received in warehouse97.5%
4
Productivity of stuffing time, maximum 1
hours for D20, 2 hours for D40, 3 hours for
D45 feet container
97.5%
5Complete stuffing within 24 hours of CLP
release97.5%
6Sending tally stuffing report latest 1hour after
stuffing97.5%
7 Sending stock report by weekly every Monday 97.5%Monitoring seal
Complete stuffing
Unloading time
Update receiving data to system
Stuffing time
Tally stuffing report submision
Description
Waiting time
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 28 of 34
5 APPENDICIES
1 VENDOR DOCUMENTS 3
1.1 Vendor Declaration Form (VDF) 3
1.2 Packing List 4
1.3 Inspection Report (IR) 5
1.4 LG for Late Delivery 6
2 CARGO RECEIVING PLAN LIST 7
2.1 Web focus Capacity Report 7
2.2 Cargo Receiving Plan 8
3 TRUCK PHYSICAL CHECK LIST 10
4 WAREHOUSE ADMIN RECEIVING CHECK LIST -EXCEPTION REPORT 11
5 GATE SECURITY -EXCEPTION REPORT 12
6 RECEIVING PROCESS CHECK LIST –EXCEPTION REPORT 13
6.1 Summary Discrepancy Report and Status 14
6.2 Summary Discrepancy Report by Vendor 14
6.3 Outstanding Discrepancy Report 14
7 PALLET PATTERN 15
8 STOCK CARD 16
9 PUTAWAY 17
10 RECEIVING TALLY SHEET (RTS) 18
11 DATA INPUT AND REPORTING 19
11.1 Discrepancy Report 20
11.2 Stock Cargo Report 21
12 CONTAINER REQUEST TO CARRIER 22
13 CONTAINER EIR 23
14 EMPTY CONTAINER INVENTORY & STOCK MONITORING 24
15 EMPTY CONTAINER CHECK LIST 25
16 CONTAINER DELIVERY NOTE 26
16.1 Container Load Planning (CLP) 27
16.2 CLP Summary 28
16.3 PERSETUJUAN EXPORT 29
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 29 of 34
16.4 Pemberitahuan Export Barang (PEB) 30
17 TALLY STUFFING –REPORT 31
18 SEAL MONITORING 32
19 PHOTO CONTAINER 33
20 TALLY STUFFING REPORT – TO APLL 33
21 SUMMARY LIST CONTAINER 34
22 O/B NOTIFICATION 35 35
6 REFERENCE
- Logistics Procedure
- ACS123
- Warehouse Guidance
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 30 of 34
1. CHARMING Warehouse Guidance
Consignee PICType of
Cargo
Closing
Time
Docs Required B4
Accept CargoReceiving Requirement/ Process Loading Requirement/ Process
Storage
Requirement
Scanning
Requirement/
Process
Reporting History
C.S.I. Industries,
Inc
DIV :
- Fashion Bug
(CH. 01) -
Catherines
(CH.04) -
Crosstown
Traders - AMO
(CH.06) -
Lane Bryant (CH.
07) -
Floorset Order
(CH.11) -
Petite
Shophisticate
(CH.12) -
E- Commerce (All
Chains)
Didi
Haryono
Back up :
Kristiani
GDSM
GOH
RABU
17:00 PM
DOCUMENTS :
1. VDF (Vendor
Declaration Form) with
APLL BKG#
2. Packing List
3. Invoice
4. PEB & CTPS (untuk
SGS fasilitas)
5. IR (Inspection Report)
warna biru, ttd by QC
6. Charming Packing List
(original) ttd by QC
7. Letter of Guarantee
(LG)
RECEIVING :
A. Sorted by :
1. PO #
2. PO LINE # or CTN# (IF NO PO LINE# on the
marking)
3. STYLE #
4. COLOR # 5. SIZE &
3. Discrepancies, info APLL and vendor should correcting ctns qty/pcs qty = Packing List.
4. No damaged carton (wet damage and etc.) shipped, ctns qty in the P/List should adjusted accordingly.
B. GOH, sorted by : PO, SYLE, COLOR, SIZE & SHADE LOT
LANE BRYANT : p/list + price ticket tempel ctn# 1 pake amplop
- Garment -> release date, po#, style, color
- Footwear -> release date, po#, style and size & shade
Note :
* Crosstown Traders POs (Li & Fung/agent) = Li & Fung IC ttd by QC
* Qty, details cargo = VDF(SI)
* Toleransi -/+ 5% diterima APLL.
>Cargo arrangement shoul comply as per CLP. Any data differences between
CLP and actual cargoes taht efffect to loading process should be inform to APLL
for further instruction.
YES NO SCANNING
1. Daily Report
2. Stock Cargo
Report
3. Tally Report
4. Container
Stock Report
5. CTN No#
Report for over
flow
Important :
- Actual qty = VDF qty cargo
- Cargo goods condition, if damage info APLL &
remark/note in VDF exception coloum, ttd by
APLL WHSE & VDR/trucker
- Marks & No. ,
consignee code, PO, Style, Item, DC, =
customer requirement
- Cargo delivery date = Inspection Report,
unmacth info APLL
� Check Ctn# 1, color amplop inside P/L +
Price Tickets. (Just makesure color amplop,
don't check inside)
� 6 ctns per PO loaded in tail contr (ctn# 1 - 6)
>Any changes of cargoes arrangement is prohibited without APLL approval 4/30/03 : CSI-Lbryant :
1st ctn to paste envelope
with P/L+Price ticket
inside, 6 ctns each PO to
tail load
8/22/03 : Stuffing guide to
sort by SHADE too
INFO BASED ON SIGNED LAST UPDATE
LP HL 5/10/07
Csr Reps/Supervisor
Warehouse Ops
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 31 of 34
2. ESPRIT Warehouse Guidance
Consignee PIC Type of CargoClosing
Time
Docs Required B4
Accept Cargo
Receiving Requirement/
Process
Loading Requirement/
Process
Storage
Requirement
Scanning Requirement/
ProcessReporting History
Esprit
Europe Services
GmbH (ESPEUR)
Cherys
Back up :
Yanto R
Footwear
Garments/Textiles
Handbags/Luggage
KAMIS
17:00 PM DOCUMENTS :
A. Custom
Packing List
Invoice
PEB & CTPS (if
use SGS facility)
B.
U/Apll -
Warehouse/Tungya
VDF with APLL BKG#
LG (for late delivery)
Receiving :
Sorted by DC, Po, Season
Actual qty = VDF
Qty +/- 1%
Cargo rcvd must be in good order
Used adhesive tape (mandatory)
Note :
Sorted (nose to nail)
A. Platpack Cargo
DC
PO
Season
Loaded by DIV key - by Dest
DC : 02
20
10
49
B. GOH
DC, per each DC loaded
separately (block stowed) into
the container.
GOH vol > must be tail and vol
< must be head.
Mixed DC, sorted (nose to tail)
: (Not Valid for 45ft Container)
1 DC Meyer & Meyer, Essen
2 DC WDZ Ibbenbueren
Only flatpack cargo for DC WDZ can be added as well. (Not valid for 45 ft Container)
Mixed GOH and Flatpack, sorted (nose to tail) :
1 GOH DC
2 Flatpack DC
NON NO SCANNING
DAILY
Check Marks & No. Including
consignee
Code/PO/Style/Item/DC/Etc as per
customer reqrmt
Important : 1.
Stuffing cargo according to
CLP. Any descrepancy of
cargo delivery affecting CLP to
be inform to APLL for further
guidance.
2. Don't change loading seq
due to any reason without
APLL approval
INFO BASED ON SIGNED
LP
Csr Reps/Supervisor
Warehouse Ops
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 32 of 34
3.SUPREME Warehouse Guidance
Consignee PIC Type of CargoClosing
Time
Docs Required B4
Accept Cargo
Receiving
Requirement/
Process
Loading
Requirement/
Process
Storage
Requirement
Scanning
Requirement/
Process
Reporting History
Supreme International Idwan Garments/Textiles THU 17:00
PM
Documents to be Submit:
Vendor Declaration with
APLL BKG#
Packing List
Invoice
PEB & CTPS (if use SGS
facility)
IR / IC / Shipment
Release
Customer P/List
LG (for late delivery)
Deliver cargo in
accordance with their
booking declaration
as well as by
customer's required
load specification
Customer will require
a shipping
authorization, If
cargo deliver
matches booking
order
If cargo delivers + or -
5 percent against
booked quantity,
cargo will be
accepted by APLL
Check actual qty vs
qty in VD and cargo
in good conditions : if
no : indicate in VD -
exception column
counter sign by APLL
WHSE &
VDR/trucker
Cargo will be loaded
block stowed nose to
nail, unless
commodity dictates
otherwise
Rank the order in
which the cargo must
be sorted and loaded
Stuffing Guide as
per:
PO
Style
Stuffing cargo
according to CLP.
Any descrepancy of
cargo delivery
affecting CLP to be
inform to APLL for
further guidance.
Imp: Don't change
loading seq due to
any reason without
APLL approval
Scan pallet label
during Stuffing
NON NO SCANNING NON
Check Marks & No.
Including consignee
Code/PO/Style/Item/
DC/Etc as per
customer reqrmt
Scan cargo for
Barcode Scanning
Take photo after full
cargo and after seal
INFO BASED ON SIGNED
LP
Csr Reps/Supervisor
Warehouse Ops
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 33 of 34
4. MARMAXX Warehouse Guidance
Consignee PIC Type of CargoClosing
Time
Docs Required B4
Accept Cargo
Receiving
Requirement/
Process
Loading
Requirement/
Process
Storage
Requirement
Scanning
Requirement/
Process
Reporting History
H. G. Buying
Newton Buying
Marshalls, Inc
Retha Textiles/Wearing
Apparel
Footwear
Toys
Picture Frames
Rattanware
Furniture all Kinds
Holiday Decorations
Artificial Flowers
Ceramicware
Kitchenware
Stationary
Books
Luggage
Blinds & Shades
Bathroom Supplies
Lighting Equipment
Fans
Handbags
THU 17:00
PM
Documents to be Submit:
Vendor Declaration with
APLL BKG#
Packing List
Invoice
PEB & CTPS (if use SGS
facility)
IR / IC / Shipment
Release
Customer P/List
LG (for late delivery)
Deliver cargo in
accordance with their
booking declaration
Customer will require
a shipping
authorization, If
cargo deliver
matches booking
order
If cargo delivers + or -
5 percent against
booked quantity,
cargo will be
accepted by APLL
Check actual qty vs
qty in VD and cargo
in good conditions : if
no : indicate in VD -
exception column
counter sign by APLL
WHSE &
VDR/trucker
Check Marks & No.
Including consignee
Code/PO/Style/Item/
DC/Etc as per
customer reqrmt
Cargo will be loaded
block stowed nose to
nail, unless
commodity dictates
otherwise
Rank the order in
which the cargo must
be sorted and loaded
Stuffing Guide as
per:
Division
PO
Style
Other
Stuffing cargo
according to CLP.
Any descrepancy of
cargo delivery
affecting CLP to be
inform to APLL for
further guidance.
Imp: Don't change
loading seq due to
any reason without
APLL approval
Take photo after full
cargo and after seal
NON NO SCANNING NON
INFO BASED ON SIGNED
LP
Csr Reps/Supervisor
Warehouse Ops
Work Instruction Title : Warehouse Operation Process
Revision: 1 Date: March, 2012 Doc. No: WI-CFS-JKT-02
Page: 34 of 34
5. POLO Warehouse Guidance
Consignee PIC Type of CargoClosing
Time
Docs Required B4
Accept Cargo
Receiving
Requirement/
Process
Loading
Requirement/
Process
Storage
Requirement
Scanning
Requirement/
Process
Reporting History
Polo Ralph Lauren Rini Garments/Textiles THU 17:00
PM
Documents to be Submit:
Vendor Declaration with
APLL BKG#
Packing List
Invoice
PEB & CTPS (if use SGS
facility)
IR / IC / Shipment
Release
Customer P/List
LG (for late delivery)
Deliver cargo in
accordance with their
booking declaration
as well as by
customer's required
load specification
Customer will require
a shipping
authorization, If
cargo deliver
matches booking
order
If cargo delivers + or -
5 percent against
booked quantity,
cargo will be
accepted by APLL
Check actual qty vs
qty in VD and cargo
in good conditions : if
no : indicate in VD -
exception column
counter sign by APLL
WHSE &
VDR/trucker
Cargo will be loaded
block stowed nose to
nail, unless
commodity dictates
otherwise
Rank the order in
which the cargo must
be sorted and loaded
Stuffing Guide as
per:
PO
Style
Division
Season
Others
Stuffing cargo
according to CLP.
Any descrepancy of
cargo delivery
affecting CLP to be
inform to APLL for
further guidance.
Imp: Don't change
loading seq due to
any reason without
APLL approval
NON NO SCANNING NON
Check Marks & No.
Including consignee
Code/PO/Style/Item/
DC/Etc as per
customer reqrmt
Take photo after full
cargo and after seal
INFO BASED ON SIGNED
LP
Csr Reps/Supervisor
Warehouse Ops