Complaint ID Product Sub-product

367052 Mortgage Home equity loan or line of credit

367232 Mortgage Other mortgage

366601 Mortgage Other mortgage

367464 Mortgage Home equity loan or line of credit

367227 Mortgage Other mortgage

366667 Mortgage FHA mortgage

366102 Mortgage Conventional fixed mortgage

366115 Mortgage Other mortgage

365519 Mortgage Other mortgage

365556 Mortgage Other mortgage

365846 Mortgage Home equity loan or line of credit

366426 Mortgage Other mortgage

366454 Mortgage FHA mortgage

365934 Mortgage Conventional fixed mortgage

366074 Mortgage Other mortgage

366089 Mortgage Other mortgage

365273 Mortgage Other mortgage

364132 Mortgage FHA mortgage

364818 Mortgage Other mortgage

364180 Mortgage Conventional fixed mortgage

Page 1 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Issue ZIP code Submitted via Date received Date sent to company

Loan servicing, payments, escrow account 06883 Referral 03/27/2013 03/28/2013

Loan servicing, payments, escrow account 77546 Postal mail 03/27/2013 03/27/2013

Loan modification,collection,foreclosure 44212 Referral 03/27/2013 03/27/2013

Loan modification,collection,foreclosure 02038 Phone 03/27/2013 03/28/2013

Loan modification,collection,foreclosure 44084 Postal mail 03/27/2013 03/27/2013

Loan modification,collection,foreclosure 20607 Web 03/27/2013 03/27/2013

Loan modification,collection,foreclosure 34994 Web 03/26/2013 03/27/2013

Loan modification,collection,foreclosure 78759 Referral 03/26/2013 03/26/2013

Loan modification,collection,foreclosure 21117 Postal mail 03/26/2013 03/27/2013

Loan modification,collection,foreclosure 30058 Postal mail 03/26/2013 03/27/2013

Loan servicing, payments, escrow account 10472 Phone 03/26/2013 03/27/2013

Loan servicing, payments, escrow account 92130 Referral 03/26/2013 03/27/2013

Loan servicing, payments, escrow account 77040 Web 03/26/2013 03/27/2013

Loan modification,collection,foreclosure 26508 Web 03/26/2013 03/26/2013

Loan servicing, payments, escrow account 93291 Postal mail 03/26/2013 03/26/2013

Loan servicing, payments, escrow account 70739 Referral 03/26/2013 03/26/2013

Loan modification,collection,foreclosure 94116 Referral 03/25/2013 03/26/2013

Loan modification,collection,foreclosure 07059 Web 03/25/2013 03/25/2013

Loan servicing, payments, escrow account 49534 Referral 03/25/2013 03/26/2013

Loan servicing, payments, escrow account 07762 Web 03/25/2013 03/26/2013

Page 2 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Company Company response Timely response? Consumer disputed?

Sovereign Bank In progress Yes

Flagstar Bank In progress Yes

FirstMerit Bank Closed with explanation Yes

Sovereign Bank In progress Yes

U.S. Bancorp Closed with non-monetary relief Yes

Bayview Loan Servicing, LLC In progress Yes

Bank of America Closed with explanation Yes

Flagstar Bank In progress Yes

U.S. Bancorp Closed with explanation Yes

Ocwen Closed with explanation Yes

Sovereign Bank In progress Yes

Wells Fargo Closed with explanation Yes

Flagstar Bank In progress Yes

Ocwen Closed with explanation Yes

Ocwen Closed with non-monetary relief Yes

Ally Bank In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Flagstar Bank In progress Yes

Sovereign Bank In progress Yes

Page 3 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

364830 Mortgage Other mortgage

364741 Mortgage Conventional fixed mortgage

364083 Mortgage FHA mortgage

365247 Mortgage Other mortgage

364076 Mortgage Other mortgage

363994 Mortgage Other mortgage

365238 Mortgage Other mortgage

364668 Mortgage FHA mortgage

364738 Mortgage Conventional fixed mortgage

364826 Mortgage Other mortgage

364842 Mortgage Other mortgage

364678 Mortgage Conventional fixed mortgage

365208 Mortgage Conventional fixed mortgage

363945 Mortgage Other mortgage

363938 Mortgage FHA mortgage

363516 Mortgage Conventional fixed mortgage

363914 Mortgage Other mortgage

363886 Mortgage Home equity loan or line of credit

363728 Mortgage Other mortgage

363897 Mortgage Conventional fixed mortgage

363862 Mortgage Conventional fixed mortgage

363823 Mortgage Conventional adjustable mortgage (ARM)

Page 4 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 94403 Referral 03/25/2013 03/26/2013

Loan modification,collection,foreclosure 33544 Web 03/25/2013 03/26/2013

Loan modification,collection,foreclosure 25425 Web 03/25/2013 03/25/2013

Loan modification,collection,foreclosure 94619 Referral 03/25/2013 03/27/2013

Loan servicing, payments, escrow account 32084 Postal mail 03/25/2013 03/25/2013

Loan modification,collection,foreclosure 07016 Referral 03/25/2013 03/26/2013

Loan modification,collection,foreclosure 21239 Referral 03/25/2013 03/28/2013

Loan modification,collection,foreclosure 36022 Web 03/25/2013 03/26/2013

Loan modification,collection,foreclosure 73012 Phone 03/25/2013 03/26/2013

Loan modification,collection,foreclosure 11784 Referral 03/25/2013 03/26/2013

Loan servicing, payments, escrow account 81526 Referral 03/25/2013 03/26/2013

Loan modification,collection,foreclosure 07421 Phone 03/25/2013 03/26/2013

Application, originator, mortgage broker 60586 Web 03/25/2013 03/26/2013

Loan modification,collection,foreclosure 10541 Web 03/24/2013 03/25/2013

Loan modification,collection,foreclosure 93307 Web 03/24/2013 03/25/2013

Application, originator, mortgage broker 02889 Web 03/24/2013 03/25/2013

Loan modification,collection,foreclosure 20188 Web 03/24/2013 03/25/2013

Application, originator, mortgage broker 11219 Web 03/23/2013 03/25/2013

Loan modification,collection,foreclosure 00820 Web 03/23/2013 03/25/2013

Credit decision / Underwriting 22151 Web 03/23/2013 03/25/2013

Loan modification,collection,foreclosure 01040 Web 03/23/2013 03/25/2013

Loan servicing, payments, escrow account 92262 Web 03/22/2013 03/25/2013

Page 5 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Embrace Home Loans Inc Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Flagstar Bank In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Flagstar Bank In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Specialized Loan Servicing LLC Closed Yes

Flagstar Bank In progress Yes

Bank of America Closed Yes Yes

Ocwen Closed with explanation Yes

Sovereign Bank Closed Yes Yes

Flagstar Bank In progress Yes

Bank of America Closed with non-monetary relief Yes

Citibank Closed with explanation Yes

Bayview Loan Servicing, LLC In progress Yes

Page 6 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

363105 Mortgage FHA mortgage

363791 Mortgage Conventional adjustable mortgage (ARM)

362852 Mortgage Other mortgage

363179 Mortgage Other mortgage

363694 Mortgage Other mortgage

363295 Mortgage Other mortgage

363222 Mortgage VA mortgage

362848 Mortgage Other mortgage

363343 Mortgage Other mortgage

363347 Mortgage Conventional fixed mortgage

363362 Mortgage Other mortgage

363526 Mortgage Conventional adjustable mortgage (ARM)

363420 Mortgage Conventional adjustable mortgage (ARM)

363781 Mortgage Conventional fixed mortgage

363237 Mortgage Home equity loan or line of credit

362741 Mortgage Conventional adjustable mortgage (ARM)

362175 Mortgage Other mortgage

362021 Mortgage Other mortgage

360964 Mortgage Conventional adjustable mortgage (ARM)

362404 Mortgage Other mortgage

362097 Mortgage Conventional fixed mortgage

Page 7 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 08037 Phone 03/22/2013 03/25/2013

Loan servicing, payments, escrow account 96766 Web 03/22/2013 03/25/2013

Loan servicing, payments, escrow account 77063 Referral 03/22/2013 03/25/2013

Loan modification,collection,foreclosure 02062 Referral 03/22/2013 03/25/2013

Loan modification,collection,foreclosure 28031 Referral 03/22/2013 03/25/2013

Loan modification,collection,foreclosure 30047 Referral 03/22/2013 03/25/2013

Credit decision / Underwriting 37923 Web 03/22/2013 03/25/2013

Loan modification,collection,foreclosure 33409 Referral 03/22/2013 03/25/2013

Loan modification,collection,foreclosure 11789 Referral 03/22/2013 03/25/2013

Loan servicing, payments, escrow account 95076 Web 03/22/2013 03/25/2013

Loan modification,collection,foreclosure 97055 Referral 03/22/2013 03/25/2013

Loan servicing, payments, escrow account 60044 Phone 03/22/2013 03/25/2013

Application, originator, mortgage broker 40509 Web 03/22/2013 03/26/2013

Loan modification,collection,foreclosure 97213 Web 03/22/2013 03/25/2013

Loan modification,collection,foreclosure 95687 Phone 03/22/2013 03/25/2013

Loan modification,collection,foreclosure 19060 Web 03/22/2013 03/22/2013

Loan modification,collection,foreclosure 07920 Referral 03/21/2013 03/22/2013

Other 20772 Email 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 19363 Web 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 98230 Referral 03/21/2013 03/22/2013

Loan servicing, payments, escrow account 70736 Web 03/21/2013 03/22/2013

Page 8 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Mortgage Investors Corporation Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Homeward Residential Closed with explanation Yes

Nationstar Mortgage Closed with non-monetary relief Yes Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Capital One Closed with explanation Yes Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Astoria Federal In progress Yes

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 9 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

361655 Mortgage Home equity loan or line of credit

362626 Mortgage Other mortgage

362266 Mortgage Other mortgage

362639 Mortgage Other mortgage

361535 Mortgage Conventional fixed mortgage

362300 Mortgage FHA mortgage

361684 Mortgage Conventional fixed mortgage

362176 Mortgage Other mortgage

362125 Mortgage Other mortgage

361769 Mortgage Other mortgage

362316 Mortgage Conventional fixed mortgage

362207 Mortgage FHA mortgage

362223 Mortgage Other mortgage

361546 Mortgage FHA mortgage

362236 Mortgage Other mortgage

362522 Mortgage Other mortgage

362586 Mortgage Other mortgage

362527 Mortgage Other mortgage

362028 Mortgage Other mortgage

362453 Mortgage FHA mortgage

362076 Mortgage Conventional fixed mortgage

Page 10 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Settlement process and costs 07946 Web 03/21/2013 03/22/2013

Loan servicing, payments, escrow account 77845 Referral 03/21/2013 03/25/2013

Loan modification,collection,foreclosure 43014 Referral 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 08330 Referral 03/21/2013 03/25/2013

Settlement process and costs 10504 Web 03/21/2013 03/21/2013

Application, originator, mortgage broker 41035 Web 03/21/2013 03/22/2013

Application, originator, mortgage broker 11101 Web 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 33772 Web 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 90601 Referral 03/21/2013 03/22/2013

Loan servicing, payments, escrow account 23454 Referral 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 10594 Web 03/21/2013 03/25/2013

Loan servicing, payments, escrow account 60154 Web 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 48867 Referral 03/21/2013 03/22/2013

Settlement process and costs 20170 Web 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 90602 Referral 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 17055 Referral 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 32824 Referral 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 53142 Referral 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 94583 Referral 03/21/2013 03/25/2013

Loan modification,collection,foreclosure 45107 Web 03/21/2013 03/22/2013

Application, originator, mortgage broker 97051 Web 03/21/2013 03/22/2013

Page 11 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Sovereign Bank In progress Yes

Fifth Third Bank Closed with explanation Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

Hudson City Savings Bank Closed with explanation Yes Yes

Flagstar Bank In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Sovereign Bank In progress Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Quality Loan Service Corporation Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 12 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

362216 Mortgage Other mortgage

362226 Mortgage Other mortgage

362301 Mortgage Other mortgage

362618 Mortgage Conventional adjustable mortgage (ARM)

362605 Mortgage Other mortgage

362617 Mortgage Other mortgage

362237 Mortgage Other mortgage

362497 Mortgage Other mortgage

362224 Mortgage Other mortgage

361729 Mortgage Conventional adjustable mortgage (ARM)

361622 Mortgage Conventional adjustable mortgage (ARM)

362602 Mortgage Other mortgage

362218 Mortgage Other mortgage

360950 Mortgage Conventional fixed mortgage

359646 Mortgage Other mortgage

361586 Mortgage Other mortgage

360711 Mortgage Conventional fixed mortgage

361304 Mortgage Other mortgage

360860 Mortgage Other mortgage

361589 Mortgage Other mortgage

361343 Mortgage Other mortgage

Page 13 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 96779 Referral 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 48813 Referral 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 93908 Referral 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 89117 Referral 03/21/2013 03/25/2013

Loan servicing, payments, escrow account 45011 Referral 03/21/2013 03/22/2013

Loan servicing, payments, escrow account 85260 Referral 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 32966 Referral 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 55326 Email 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 48357 Referral 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 08012 Web 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 91367 Web 03/21/2013 03/21/2013

Loan modification,collection,foreclosure 85051 Referral 03/21/2013 03/22/2013

Loan modification,collection,foreclosure 32068 Referral 03/21/2013 03/22/2013

Loan servicing, payments, escrow account 32459 Web 03/20/2013 03/22/2013

Loan servicing, payments, escrow account 94901 Referral 03/20/2013 03/20/2013

Loan servicing, payments, escrow account 15239 Referral 03/20/2013 03/21/2013

Loan servicing, payments, escrow account 75019 Web 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 27512 Referral 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 33319 Postal mail 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 29732 Referral 03/20/2013 03/21/2013

Loan servicing, payments, escrow account 30114 Referral 03/20/2013 03/21/2013

Page 14 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Vanderbilt Mortgage & Finance Closed with explanation Yes

Quality Loan Service Corporation Closed with explanation Yes

RBS Citizens Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Discover In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

Page 15 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

361395 Mortgage Conventional fixed mortgage

361505 Mortgage Home equity loan or line of credit

361486 Mortgage Conventional adjustable mortgage (ARM)

361480 Mortgage Home equity loan or line of credit

361282 Mortgage Other mortgage

361214 Mortgage Other mortgage

361352 Mortgage Other mortgage

360378 Mortgage FHA mortgage

360747 Mortgage Other mortgage

360534 Mortgage Other mortgage

360176 Mortgage Other mortgage

360570 Mortgage Other mortgage

360768 Mortgage Other mortgage

360552 Mortgage Other mortgage

360907 Mortgage Conventional fixed mortgage

361250 Mortgage Other mortgage

360483 Mortgage Other mortgage

361229 Mortgage Other mortgage

360784 Mortgage Other mortgage

361335 Mortgage Other mortgage

360649 Mortgage Conventional adjustable mortgage (ARM)

Page 16 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 30340 Web 03/20/2013 03/22/2013

Loan servicing, payments, escrow account 80233 Web 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 92612 Web 03/20/2013 03/21/2013

Credit decision / Underwriting 07675 Phone 03/20/2013 03/22/2013

Loan modification,collection,foreclosure 95662 Referral 03/20/2013 03/22/2013

Loan servicing, payments, escrow account 22314 Web 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 07731 Referral 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 32033 Web 03/20/2013 03/20/2013

Loan modification,collection,foreclosure 33436 Referral 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 07843 Referral 03/20/2013 03/20/2013

Loan servicing, payments, escrow account 55441 Referral 03/20/2013 03/21/2013

Settlement process and costs 75241 Referral 03/20/2013 03/20/2013

Loan modification,collection,foreclosure 07087 Postal mail 03/20/2013 03/21/2013

Loan servicing, payments, escrow account 90049 Postal mail 03/20/2013 03/21/2013

Loan servicing, payments, escrow account 98122 Web 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 78617 Referral 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 07050 Postal mail 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 85225 Referral 03/20/2013 03/22/2013

Loan modification,collection,foreclosure 48328 Referral 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 07111 Referral 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 94002 Web 03/20/2013 03/20/2013

Page 17 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes Yes

U.S. Bancorp Closed with explanation Yes

Bank of America Closed with explanation Yes

Hudson City Savings Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed Yes

Bank of America Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with monetary relief Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 18 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

360778 Mortgage Other mortgage

361635 Mortgage Other mortgage

361208 Mortgage Other mortgage

359192 Mortgage Other mortgage

359188 Mortgage Other mortgage

360738 Mortgage Conventional fixed mortgage

361279 Mortgage Other mortgage

361358 Mortgage Other mortgage

361368 Mortgage Other mortgage

361514 Mortgage Conventional fixed mortgage

360365 Mortgage FHA mortgage

360947 Mortgage Other mortgage

361142 Mortgage Conventional fixed mortgage

361378 Mortgage Other mortgage

360366 Mortgage Conventional fixed mortgage

361124 Mortgage Other mortgage

359877 Mortgage Other mortgage

359863 Mortgage Conventional fixed mortgage

360020 Mortgage Other mortgage

360324 Mortgage FHA mortgage

360469 Mortgage Other mortgage

Page 19 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 14626 Referral 03/20/2013 03/21/2013

Loan servicing, payments, escrow account 10271 Fax 03/20/2013 03/22/2013

Loan modification,collection,foreclosure 92563 Referral 03/20/2013 03/22/2013

Loan modification,collection,foreclosure 01507 Referral 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 30046 Referral 03/20/2013 03/21/2013

Application, originator, mortgage broker 17050 Phone 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 30052 Web 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 30189 Referral 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 98290 Referral 03/20/2013 03/21/2013

Loan servicing, payments, escrow account 87111 Web 03/20/2013 03/21/2013

Loan modification,collection,foreclosure 92530 Web 03/20/2013 03/22/2013

Loan modification,collection,foreclosure 90806 Referral 03/20/2013 03/21/2013

Application, originator, mortgage broker 92335 Web 03/20/2013 03/21/2013

Loan servicing, payments, escrow account 37186 Referral 03/20/2013 03/21/2013

Settlement process and costs 62221 Web 03/20/2013 03/20/2013

Loan modification,collection,foreclosure Email 03/20/2013 03/22/2013

Loan servicing, payments, escrow account 02136 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 11758 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 95624 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 88007 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 22401 Email 03/19/2013 03/20/2013

Page 20 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Citibank Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Sovereign Bank In progress Yes

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

U.S. Bancorp Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Flagstar Bank In progress Yes

Bank of America Closed Yes

Page 21 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

359879 Mortgage Conventional fixed mortgage

359950 Mortgage Conventional fixed mortgage

358988 Mortgage Other mortgage

360091 Mortgage Other mortgage

359149 Mortgage Second mortgage

359881 Mortgage Other mortgage

360248 Mortgage Conventional adjustable mortgage (ARM)

359217 Mortgage Other mortgage

360134 Mortgage FHA mortgage

360042 Mortgage FHA mortgage

360888 Mortgage Other mortgage

359006 Mortgage Other mortgage

359688 Mortgage Conventional adjustable mortgage (ARM)

359958 Mortgage Other mortgage

359072 Mortgage Conventional fixed mortgage

359001 Mortgage Other mortgage

359765 Mortgage Conventional fixed mortgage

359975 Mortgage Other mortgage

359670 Mortgage Other mortgage

359024 Mortgage Other mortgage

360349 Mortgage FHA mortgage

Page 22 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 60643 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 17812 Phone 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 85743 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 46311 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 03303 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 23059 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 23229 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 92866 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 44425 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 98230 Phone 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 02330 Referral 03/19/2013 03/20/2013

Other 30328 Referral 03/19/2013 03/20/2013

Loan servicing, payments, escrow account 61065 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 32907 Postal mail 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 11788 Phone 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 33710 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 07728 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 94501 Referral 03/19/2013 03/20/2013

Loan servicing, payments, escrow account 33908 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 23224 Referral 03/19/2013 03/20/2013

Settlement process and costs 23454 Web 03/19/2013 03/20/2013

Page 23 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America In progress Yes

Flagstar Bank In progress Yes

Citibank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Associated Bank Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Hudson City Savings Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 24 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

359654 Mortgage Other mortgage

360342 Mortgage Other mortgage

360258 Mortgage Conventional adjustable mortgage (ARM)

360150 Mortgage Conventional adjustable mortgage (ARM)

359151 Mortgage Conventional fixed mortgage

359166 Mortgage Other mortgage

359754 Mortgage FHA mortgage

359928 Mortgage Conventional fixed mortgage

360207 Mortgage VA mortgage

359645 Mortgage Other mortgage

360288 Mortgage Other mortgage

359092 Mortgage Conventional fixed mortgage

359908 Mortgage FHA mortgage

359900 Mortgage Other mortgage

360330 Mortgage Conventional adjustable mortgage (ARM)

359021 Mortgage Other mortgage

358996 Mortgage Home equity loan or line of credit

359896 Mortgage Other mortgage

360277 Mortgage Other mortgage

359011 Mortgage FHA mortgage

359014 Mortgage Home equity loan or line of credit

Page 25 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 33183 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 94552 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 93010 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 07036 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 33316 Web 03/19/2013 03/19/2013

Settlement process and costs 28208 Postal mail 03/19/2013 03/19/2013

Loan modification,collection,foreclosure 08108 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 90250 Web 03/19/2013 03/20/2013

Settlement process and costs 17257 Web 03/19/2013 03/20/2013

Loan servicing, payments, escrow account 94901 Referral 03/19/2013 03/20/2013

Application, originator, mortgage broker 98383 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 30260 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 13207 Phone 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 95125 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 94945 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 99004 Referral 03/19/2013 03/20/2013

Loan servicing, payments, escrow account 32256 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 92270 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 85541 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 06605 Referral 03/19/2013 03/20/2013

Loan servicing, payments, escrow account 08824 Referral 03/19/2013 03/20/2013

Page 26 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with non-monetary relief Yes

Republic Mortgage Home Loans, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed Yes

Wells Fargo Closed with explanation Yes

Quality Loan Service Corporation Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Page 27 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

359016 Mortgage Other mortgage

358999 Mortgage Other mortgage

360902 Mortgage Conventional fixed mortgage

359262 Mortgage Conventional fixed mortgage

359159 Mortgage Conventional adjustable mortgage (ARM)

360058 Mortgage Conventional fixed mortgage

360340 Mortgage Other mortgage

360214 Mortgage Other mortgage

359273 Mortgage Other mortgage

360233 Mortgage VA mortgage

358974 Mortgage Conventional adjustable mortgage (ARM)

360101 Mortgage Home equity loan or line of credit

360015 Mortgage FHA mortgage

360006 Mortgage Other mortgage

359990 Mortgage FHA mortgage

360323 Mortgage Conventional fixed mortgage

360120 Mortgage Other mortgage

359710 Mortgage Other mortgage

359893 Mortgage Other mortgage

359005 Mortgage Other mortgage

358167 Mortgage Other mortgage

Page 28 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 97504 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 33304 Referral 03/19/2013 03/20/2013

Loan servicing, payments, escrow account 71106 Postal mail 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 02124 Web 03/19/2013 03/20/2013

Loan servicing, payments, escrow account 08527 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 92627 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 95828 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 04848 Postal mail 03/19/2013 03/20/2013

Loan servicing, payments, escrow account 32404 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 92629 Web 03/19/2013 03/20/2013

Loan servicing, payments, escrow account 32169 Web 03/19/2013 03/20/2013

Application, originator, mortgage broker 33868 Web 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 30303 Web 03/19/2013 03/20/2013

Application, originator, mortgage broker 97023 Web 03/19/2013 03/20/2013

Loan servicing, payments, escrow account 34689 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 92562 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 34982 Phone 03/19/2013 03/19/2013

Loan modification,collection,foreclosure 11763 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 60102 Referral 03/19/2013 03/20/2013

Loan modification,collection,foreclosure 85750 Referral 03/18/2013 03/19/2013

Page 29 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Bayview Loan Servicing, LLC In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed Yes

Bank of America Closed with non-monetary relief Yes

TD Bank Closed with monetary relief Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes Yes

American Financial Resources, Inc. Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

BankUnited Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Page 30 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

358240 Mortgage Conventional fixed mortgage

358708 Mortgage Other mortgage

358372 Mortgage Other mortgage

357988 Mortgage Other mortgage

357946 Mortgage Conventional adjustable mortgage (ARM)

356070 Mortgage Other mortgage

358897 Mortgage Other mortgage

358926 Mortgage Conventional fixed mortgage

358258 Mortgage Other mortgage

357966 Mortgage Other mortgage

358808 Mortgage Other mortgage

358459 Mortgage Conventional fixed mortgage

358792 Mortgage Conventional fixed mortgage

358251 Mortgage Conventional fixed mortgage

358953 Mortgage FHA mortgage

356223 Mortgage Other mortgage

358454 Mortgage Conventional fixed mortgage

359047 Mortgage Other mortgage

358353 Mortgage Conventional fixed mortgage

358885 Mortgage Other mortgage

358909 Mortgage Other mortgage

Page 31 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 90019 Web 03/18/2013 03/19/2013

Loan servicing, payments, escrow account 60446 Phone 03/18/2013 03/20/2013

Loan servicing, payments, escrow account 33993 Postal mail 03/18/2013 03/19/2013

Loan servicing, payments, escrow account 33179 Referral 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 93901 Referral 03/18/2013 03/19/2013

Loan servicing, payments, escrow account 92677 Referral 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 11725 Referral 03/18/2013 03/19/2013

Loan servicing, payments, escrow account 92087 Phone 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 60564 Referral 03/18/2013 03/19/2013

Loan servicing, payments, escrow account 32909 Referral 03/18/2013 03/18/2013

Loan modification,collection,foreclosure 48071 Postal mail 03/18/2013 03/20/2013

Loan modification,collection,foreclosure 33431 Web 03/18/2013 03/20/2013

Application, originator, mortgage broker 11379 Web 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 07009 Web 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 92821 Web 03/18/2013 03/19/2013

Other 32819 Postal mail 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 99516 Web 03/18/2013 03/20/2013

Loan servicing, payments, escrow account 85261 Referral 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 44128 Web 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 40380 Referral 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 22734 Referral 03/18/2013 03/20/2013

Page 32 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with non-monetary relief Yes

Bank of America Closed Yes

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Fifth Third Bank Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Sovereign Bank In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Fay Servicing, LLC In progress Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Page 33 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

356014 Mortgage Other mortgage

358663 Mortgage Other mortgage

357974 Mortgage Other mortgage

358239 Mortgage Other mortgage

357947 Mortgage Other mortgage

357956 Mortgage Other mortgage

357997 Mortgage Other mortgage

357979 Mortgage Other mortgage

358315 Mortgage Conventional fixed mortgage

358304 Mortgage Other mortgage

358959 Mortgage Other mortgage

357962 Mortgage Other mortgage

358548 Mortgage Conventional fixed mortgage

358889 Mortgage Other mortgage

358587 Mortgage Conventional adjustable mortgage (ARM)

358911 Mortgage Other mortgage

358963 Mortgage Conventional adjustable mortgage (ARM)

358091 Mortgage Home equity loan or line of credit

358436 Mortgage Conventional fixed mortgage

358895 Mortgage Other mortgage

358910 Mortgage Other mortgage

Page 34 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 19734 Fax 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 48382 Fax 03/18/2013 03/26/2013

Loan modification,collection,foreclosure 10307 Referral 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 98467 Referral 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 91709 Referral 03/18/2013 03/19/2013

Loan servicing, payments, escrow account 53203 Referral 03/18/2013 03/18/2013

Loan modification,collection,foreclosure 34746 Referral 03/18/2013 03/19/2013

Loan servicing, payments, escrow account 23420 Referral 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 34224 Phone 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 17547 Referral 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 83814 Web 03/18/2013 03/19/2013

Other 30082 Referral 03/18/2013 03/19/2013

Loan servicing, payments, escrow account 95116 Phone 03/18/2013 03/20/2013

Loan servicing, payments, escrow account 08829 Referral 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 91730 Referral 03/18/2013 03/18/2013

Loan modification,collection,foreclosure 90402 Referral 03/18/2013 03/20/2013

Loan modification,collection,foreclosure 60188 Web 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 33458 Referral 03/18/2013 03/20/2013

Loan modification,collection,foreclosure 30036 Web 03/18/2013 03/20/2013

Loan modification,collection,foreclosure 12777 Referral 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 92694 Referral 03/18/2013 03/20/2013

Page 35 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Flagstar Bank In progress Yes

TD Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes

PNC Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase In progress Yes

JPMorgan Chase In progress Yes

TD Bank Closed with explanation Yes Yes

Bayview Loan Servicing, LLC Closed Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Page 36 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

358314 Mortgage Other mortgage

358850 Mortgage Conventional fixed mortgage

356069 Mortgage Other mortgage

358886 Mortgage Conventional fixed mortgage

357969 Mortgage Home equity loan or line of credit

358101 Mortgage Other mortgage

358950 Mortgage FHA mortgage

358871 Mortgage Other mortgage

358916 Mortgage Home equity loan or line of credit

358266 Mortgage Other mortgage

356124 Mortgage Conventional adjustable mortgage (ARM)

358901 Mortgage Other mortgage

358421 Mortgage Conventional fixed mortgage

358865 Mortgage Other mortgage

357971 Mortgage Other mortgage

358037 Mortgage FHA mortgage

355917 Mortgage Conventional fixed mortgage

358479 Mortgage FHA mortgage

356224 Mortgage Other mortgage

358253 Mortgage Conventional fixed mortgage

357937 Mortgage Other mortgage

Page 37 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 66207 Referral 03/18/2013 03/19/2013

Application, originator, mortgage broker 32952 Web 03/18/2013 03/19/2013

Loan servicing, payments, escrow account 85213 Referral 03/18/2013 03/19/2013

Settlement process and costs 11379 Referral 03/18/2013 03/19/2013

Loan servicing, payments, escrow account 12508 Referral 03/18/2013 03/18/2013

Loan modification,collection,foreclosure 22193 Phone 03/18/2013 03/20/2013

Loan modification,collection,foreclosure 14304 Web 03/18/2013 03/19/2013

Loan servicing, payments, escrow account 33907 Referral 03/18/2013 03/19/2013

Loan servicing, payments, escrow account 17701 Web 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 63113 Referral 03/18/2013 03/19/2013

Application, originator, mortgage broker 48108 Web 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 30097 Referral 03/18/2013 03/20/2013

Loan modification,collection,foreclosure 03240 Web 03/18/2013 03/19/2013

Loan servicing, payments, escrow account 85261 Referral 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 94965 Referral 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 02190 Web 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 44026 Phone 03/18/2013 03/19/2013

Application, originator, mortgage broker 48101 Web 03/18/2013 03/19/2013

Other 32819 Postal mail 03/18/2013 03/19/2013

Loan modification,collection,foreclosure 29483 Web 03/18/2013 03/20/2013

Loan servicing, payments, escrow account 74855 Referral 03/18/2013 03/18/2013

Page 38 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Bank of America In progress Yes

New York Community Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

RBS Citizens Closed with monetary relief Yes

Seterus Closed with explanation Yes

Bank of America Closed with explanation Yes

Seterus Closed with non-monetary relief Yes

Sovereign Bank In progress Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Arbor Residential Mortgage LLC In progress Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Page 39 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

357867 Mortgage Conventional fixed mortgage

357887 Mortgage FHA mortgage

357914 Mortgage Conventional fixed mortgage

357919 Mortgage Home equity loan or line of credit

357884 Mortgage Conventional adjustable mortgage (ARM)

357920 Mortgage Conventional fixed mortgage

357897 Mortgage FHA mortgage

357918 Mortgage Conventional fixed mortgage

357925 Mortgage Reverse mortgage

357930 Mortgage Conventional fixed mortgage

357904 Mortgage Conventional adjustable mortgage (ARM)

357875 Mortgage Conventional fixed mortgage

357850 Mortgage Home equity loan or line of credit

357118 Mortgage FHA mortgage

357859 Mortgage Conventional fixed mortgage

357827 Mortgage Conventional fixed mortgage

357836 Mortgage Conventional adjustable mortgage (ARM)

355331 Mortgage Other mortgage

356903 Mortgage Home equity loan or line of credit

355347 Mortgage Other mortgage

357716 Mortgage Conventional fixed mortgage

Page 40 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Settlement process and costs 37067 Web 03/17/2013 03/19/2013

Loan modification,collection,foreclosure 30066 Web 03/17/2013 03/20/2013

Loan servicing, payments, escrow account 54768 Web 03/17/2013 03/18/2013

Settlement process and costs 91977 Web 03/17/2013 03/18/2013

Loan servicing, payments, escrow account 93109 Web 03/17/2013 03/18/2013

Loan servicing, payments, escrow account 33534 Web 03/17/2013 03/19/2013

Loan modification,collection,foreclosure 48114 Web 03/17/2013 03/19/2013

Loan servicing, payments, escrow account 21401 Web 03/17/2013 03/18/2013

Loan servicing, payments, escrow account 98198 Web 03/17/2013 03/19/2013

Loan servicing, payments, escrow account 33009 Web 03/17/2013 03/20/2013

Credit decision / Underwriting 91016 Web 03/17/2013 03/19/2013

Loan modification,collection,foreclosure 60473 Web 03/17/2013 03/18/2013

Loan modification,collection,foreclosure 28139 Web 03/16/2013 03/20/2013

Loan modification,collection,foreclosure 72122 Web 03/16/2013 03/18/2013

Application, originator, mortgage broker 92832 Web 03/16/2013 03/19/2013

Settlement process and costs 32224 Web 03/16/2013 03/19/2013

Loan modification,collection,foreclosure 45237 Web 03/16/2013 03/18/2013

Application, originator, mortgage broker 72753 Web 03/15/2013 03/15/2013

Application, originator, mortgage broker 45434 Referral 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 03222 Referral 03/15/2013 03/18/2013

Loan servicing, payments, escrow account 30240 Web 03/15/2013 03/19/2013

Page 41 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

Residential Credit Solutions Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

OneWest Bank Closed with explanation Yes

TD Bank Closed with explanation Yes

Flagstar Bank In progress Yes

DHI Mortgage Closed with explanation Yes

Pulte Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Page 42 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

357262 Mortgage FHA mortgage

355328 Mortgage Conventional fixed mortgage

355317 Mortgage Conventional adjustable mortgage (ARM)

355348 Mortgage Other mortgage

357213 Mortgage Conventional fixed mortgage

356031 Mortgage Other mortgage

356117 Mortgage Other mortgage

357149 Mortgage Other mortgage

355354 Mortgage Other mortgage

357160 Mortgage Other mortgage

355332 Mortgage FHA mortgage

358651 Mortgage Other mortgage

355316 Mortgage FHA mortgage

357804 Mortgage VA mortgage

356993 Mortgage FHA mortgage

357720 Mortgage Conventional adjustable mortgage (ARM)

357752 Mortgage Other mortgage

357187 Mortgage Other mortgage

357229 Mortgage Conventional fixed mortgage

357756 Mortgage Other mortgage

356000 Mortgage Other mortgage

Page 43 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 45895 Web 03/15/2013 03/19/2013

Credit decision / Underwriting 20715 Web 03/15/2013 03/15/2013

Loan modification,collection,foreclosure 90250 Web 03/15/2013 03/15/2013

Loan modification,collection,foreclosure 11021 Referral 03/15/2013 03/18/2013

Loan servicing, payments, escrow account 60652 Phone 03/15/2013 03/18/2013

Other 30340 Referral 03/15/2013 03/18/2013

Loan servicing, payments, escrow account 55404 Postal mail 03/15/2013 03/18/2013

Loan servicing, payments, escrow account 27455 Referral 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 33442 Postal mail 03/15/2013 03/15/2013

Loan modification,collection,foreclosure 48047 Referral 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 98031 Web 03/15/2013 03/15/2013

Loan modification,collection,foreclosure 30329 Referral 03/15/2013 03/18/2013

Settlement process and costs 33410 Web 03/15/2013 03/18/2013

Loan servicing, payments, escrow account 89436 Web 03/15/2013 03/18/2013

Loan servicing, payments, escrow account 33023 Web 03/15/2013 03/18/2013

Application, originator, mortgage broker 95132 Web 03/15/2013 03/19/2013

Loan servicing, payments, escrow account 33321 Referral 03/15/2013 03/19/2013

Loan modification,collection,foreclosure 10541 Referral 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 77354 Web 03/15/2013 03/19/2013

Settlement process and costs 30144 Postal mail 03/15/2013 03/18/2013

Loan servicing, payments, escrow account 33771 Referral 03/15/2013 03/19/2013

Page 44 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Flagstar Bank In progress Yes

Bank of America Closed with explanation Yes Yes

OneWest Bank Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase In progress Yes

U.S. Bancorp Closed with non-monetary relief Yes

JPMorgan Chase In progress Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with monetary relief Yes

Residential Credit Solutions Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Sovereign Bank In progress Yes

OneWest Bank Closed with explanation Yes

Regions Closed Yes

Citibank Closed with explanation Yes

Ocwen Closed with explanation Yes

Page 45 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

357727 Mortgage Home equity loan or line of credit

355327 Mortgage Conventional fixed mortgage

357152 Mortgage Other mortgage

357147 Mortgage Other mortgage

357666 Mortgage Conventional fixed mortgage

357719 Mortgage Other mortgage

355336 Mortgage Conventional fixed mortgage

357247 Mortgage Other mortgage

357273 Mortgage FHA mortgage

357167 Mortgage Other mortgage

356076 Mortgage Other mortgage

355550 Mortgage Other mortgage

355349 Mortgage Other mortgage

357161 Mortgage Other mortgage

357223 Mortgage Home equity loan or line of credit

355324 Mortgage FHA mortgage

354195 Mortgage Other mortgage

357188 Mortgage Other mortgage

357194 Mortgage Other mortgage

355600 Mortgage FHA mortgage

357150 Mortgage Other mortgage

Page 46 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 92646 Referral 03/15/2013 03/18/2013

Application, originator, mortgage broker 92009 Web 03/15/2013 03/15/2013

Loan modification,collection,foreclosure 92587 Referral 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 95961 Referral 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 20002 Phone 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 60172 Referral 03/15/2013 03/18/2013

Credit decision / Underwriting 46131 Web 03/15/2013 03/15/2013

Application, originator, mortgage broker 92688 Web 03/15/2013 03/19/2013

Loan modification,collection,foreclosure 60446 Web 03/15/2013 03/19/2013

Loan modification,collection,foreclosure 48519 Referral 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 20169 Referral 03/15/2013 03/18/2013

Loan servicing, payments, escrow account 21206 Postal mail 03/15/2013 03/18/2013

Loan servicing, payments, escrow account 90019 Referral 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 33903 Referral 03/15/2013 03/18/2013

Loan servicing, payments, escrow account 33130 Referral 03/15/2013 03/19/2013

Loan modification,collection,foreclosure 48214 Web 03/15/2013 03/15/2013

Other 33462 Referral 03/15/2013 03/22/2013

Loan modification,collection,foreclosure 07474 Referral 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 33173 Referral 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 60115 Web 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 30517 Referral 03/15/2013 03/18/2013

Page 47 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with non-monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

U.S. Bancorp Closed Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Regions Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Flagstar Bank In progress Yes

Ocwen Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 48 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

356966 Mortgage Other mortgage

355919 Mortgage Other mortgage

357108 Mortgage Second mortgage

357680 Mortgage Other mortgage

356180 Mortgage Other mortgage

357173 Mortgage Other mortgage

357801 Mortgage Conventional fixed mortgage

357020 Mortgage Conventional adjustable mortgage (ARM)

357378 Mortgage Home equity loan or line of credit

356269 Mortgage Conventional fixed mortgage

356734 Mortgage Other mortgage

357145 Mortgage Other mortgage

357183 Mortgage Other mortgage

356952 Mortgage Other mortgage

357158 Mortgage Other mortgage

357153 Mortgage Other mortgage

357796 Mortgage Conventional fixed mortgage

355339 Mortgage Other mortgage

357205 Mortgage Other mortgage

355138 Mortgage Conventional adjustable mortgage (ARM)

354142 Mortgage Other mortgage

Page 49 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Settlement process and costs 98055 Referral 03/15/2013 03/15/2013

Loan modification,collection,foreclosure 48382 Fax 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 93105 Fax 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 30047 Referral 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 48382 Referral 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 45042 Referral 03/15/2013 03/18/2013

Loan servicing, payments, escrow account 94560 Web 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 94513 Web 03/15/2013 03/18/2013

Loan servicing, payments, escrow account 02139 Web 03/15/2013 03/19/2013

Loan modification,collection,foreclosure 20723 Web 03/15/2013 03/15/2013

Loan modification,collection,foreclosure 80018 Referral 03/15/2013 03/15/2013

Loan servicing, payments, escrow account 33019 Referral 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 94131 Referral 03/15/2013 03/18/2013

Loan servicing, payments, escrow account 20175 Referral 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 90064 Referral 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 33187 Referral 03/15/2013 03/18/2013

Loan servicing, payments, escrow account 85203 Web 03/15/2013 03/20/2013

Loan modification,collection,foreclosure 37013 Referral 03/15/2013 03/18/2013

Loan modification,collection,foreclosure 32065 Referral 03/15/2013 03/18/2013

Loan servicing, payments, escrow account 06084 Web 03/15/2013 03/15/2013

Loan modification,collection,foreclosure 89135 Referral 03/14/2013 03/14/2013

Page 50 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

JPMorgan Chase Closed with monetary relief Yes

Bank of America Closed with non-monetary relief Yes

Sovereign Bank Closed with explanation Yes

Citibank In progress Yes

JPMorgan Chase In progress Yes

Third Federal Savings & Loan Closed with explanation Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Select Portfolio Servicing, Inc In progress Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America In progress Yes

Capital One Closed with non-monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Page 51 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

355139 Mortgage Reverse mortgage

353683 Mortgage FHA mortgage

354993 Mortgage Other mortgage

355127 Mortgage Conventional adjustable mortgage (ARM)

354861 Mortgage FHA mortgage

355258 Mortgage Other mortgage

355118 Mortgage Conventional adjustable mortgage (ARM)

355287 Mortgage Other mortgage

354592 Mortgage Conventional fixed mortgage

354551 Mortgage Other mortgage

354898 Mortgage Conventional fixed mortgage

354544 Mortgage FHA mortgage

353684 Mortgage Conventional fixed mortgage

355227 Mortgage Other mortgage

355309 Mortgage Conventional fixed mortgage

354114 Mortgage Other mortgage

355151 Mortgage Other mortgage

354549 Mortgage Reverse mortgage

354241 Mortgage FHA mortgage

354891 Mortgage Other mortgage

354583 Mortgage FHA mortgage

Page 52 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 34985 Postal mail 03/14/2013 03/15/2013

Settlement process and costs 77375 Web 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 91364 Referral 03/14/2013 03/15/2013

Application, originator, mortgage broker 11050 Phone 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 98390 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 46410 Referral 03/14/2013 03/18/2013

Loan modification,collection,foreclosure 45229 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 05408 Referral 03/14/2013 03/15/2013

Application, originator, mortgage broker 97426 Web 03/14/2013 03/14/2013

Loan servicing, payments, escrow account 11776 Postal mail 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 60154 Web 03/14/2013 03/15/2013

Loan servicing, payments, escrow account 21801 Web 03/14/2013 03/14/2013

Loan servicing, payments, escrow account 77006 Web 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 12804 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 93455 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 48382 Fax 03/14/2013 03/14/2013

Loan modification,collection,foreclosure Referral 03/14/2013 03/15/2013

Settlement process and costs 44041 Phone 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 48420 Referral 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 34434 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 30344 Web 03/14/2013 03/14/2013

Page 53 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Reverse Mortgage Solutions Closed Yes

Bank of America In progress Yes

Wells Fargo Closed with explanation Yes

OneWest Bank Closed with explanation Yes

James B. Nutter & Company Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

OneWest Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Urban Financial Group Inc Closed with explanation Yes

Wells Fargo Closed with explanation Yes

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 54 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

354224 Mortgage FHA mortgage

355168 Mortgage Other mortgage

354620 Mortgage Other mortgage

355269 Mortgage Other mortgage

354223 Mortgage Other mortgage

355423 Mortgage Other mortgage

354622 Mortgage Other mortgage

355871 Mortgage Other mortgage

354218 Mortgage Second mortgage

355492 Mortgage Other mortgage

354992 Mortgage Other mortgage

355355 Mortgage Other mortgage

354225 Mortgage Conventional fixed mortgage

355352 Mortgage Other mortgage

354268 Mortgage Conventional adjustable mortgage (ARM)

354598 Mortgage Home equity loan or line of credit

354616 Mortgage Other mortgage

354609 Mortgage Other mortgage

355061 Mortgage Other mortgage

355417 Mortgage Other mortgage

Page 55 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 85304 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 95670 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 94080 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 48415 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 79416 Referral 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 95758 Referral 03/14/2013 03/18/2013

Loan modification,collection,foreclosure 30516 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 30342 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 85629 Referral 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 11701 Referral 03/14/2013 03/19/2013

Loan servicing, payments, escrow account 94110 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 27520 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 33172 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 98683 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 98664 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 95632 Web 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 08863 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 92688 Referral 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 32824 Postal mail 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 33446 Referral 03/14/2013 03/18/2013

Page 56 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America In progress Yes

JPMorgan Chase In progress Yes

JPMorgan Chase In progress Yes

Nationwide Advantage Mortgage

Company

Closed with explanation Yes

EverBank In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Specialized Loan Servicing LLC Closed Yes

SunTrust Bank Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo In progress Yes

Specialized Loan Servicing LLC Closed Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

EverBank In progress Yes

Citibank In progress Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Page 57 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

354973 Mortgage Other mortgage

355169 Mortgage Conventional fixed mortgage

354226 Mortgage Conventional fixed mortgage

354487 Mortgage Other mortgage

355014 Mortgage Other mortgage

354266 Mortgage Conventional fixed mortgage

354126 Mortgage Home equity loan or line of credit

355054 Mortgage Other mortgage

354619 Mortgage Other mortgage

355069 Mortgage Other mortgage

354671 Mortgage Conventional fixed mortgage

355908 Mortgage Other mortgage

354545 Mortgage Other mortgage

355896 Mortgage Conventional adjustable mortgage (ARM)

354724 Mortgage Home equity loan or line of credit

354644 Mortgage Conventional fixed mortgage

355546 Mortgage Other mortgage

354627 Mortgage Other mortgage

354917 Mortgage FHA mortgage

355179 Mortgage Other mortgage

355146 Mortgage Other mortgage

355281 Mortgage Other mortgage

Page 58 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 44889 Referral 03/14/2013 03/15/2013

Credit decision / Underwriting 34210 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 33172 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 97060 Postal mail 03/14/2013 03/15/2013

Loan servicing, payments, escrow account 34203 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 23225 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 92130 Web 03/14/2013 03/14/2013

Loan servicing, payments, escrow account 90018 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 30043 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 64050 Referral 03/14/2013 03/15/2013

Loan servicing, payments, escrow account 20135 Web 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 55103 Postal mail 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 92881 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 90069 Web 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 48223 Phone 03/14/2013 03/14/2013

Loan servicing, payments, escrow account 92399 Phone 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 33576 Referral 03/14/2013 03/18/2013

Loan modification,collection,foreclosure 30214 Web 03/14/2013 03/14/2013

Loan servicing, payments, escrow account 32526 Web 03/14/2013 03/15/2013

Loan servicing, payments, escrow account 93543 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 92071 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 46394 Referral 03/14/2013 03/15/2013

Page 59 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Citibank Closed with explanation Yes

Bank of America In progress Yes

JPMorgan Chase In progress Yes

Bank of America Closed Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Ocwen Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase In progress Yes

Arvest Bank Closed with explanation Yes

Wells Fargo In progress Yes

JPMorgan Chase In progress Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

HSBC In progress Yes

Bank of America Closed Yes

JPMorgan Chase In progress Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Discover In progress Yes

Page 60 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

354144 Mortgage Other mortgage

355022 Mortgage Other mortgage

354615 Mortgage Home equity loan or line of credit

354617 Mortgage Other mortgage

355117 Mortgage Other mortgage

354132 Mortgage Other mortgage

355116 Mortgage Other mortgage

354731 Mortgage FHA mortgage

355193 Mortgage Other mortgage

354123 Mortgage Other mortgage

354539 Mortgage Conventional fixed mortgage

354707 Mortgage Home equity loan or line of credit

354234 Mortgage Other mortgage

354154 Mortgage Other mortgage

354434 Mortgage Conventional fixed mortgage

353932 Mortgage Other mortgage

354501 Mortgage Home equity loan or line of credit

354673 Mortgage Conventional adjustable mortgage (ARM)

355208 Mortgage Conventional fixed mortgage

354960 Mortgage Other mortgage

Page 61 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 48382 Fax 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 57110 Referral 03/14/2013 03/15/2013

Application, originator, mortgage broker 12524 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 33016 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 92024 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 33178 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 85234 Referral 03/14/2013 03/15/2013

Loan servicing, payments, escrow account 04011 Web 03/14/2013 03/14/2013

Loan servicing, payments, escrow account 34235 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 92503 Referral 03/14/2013 03/14/2013

Loan servicing, payments, escrow account 23002 Phone 03/14/2013 03/14/2013

Loan servicing, payments, escrow account 45669 Web 03/14/2013 03/14/2013

Loan servicing, payments, escrow account 96744 Postal mail 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 02725 Phone 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 07924 Web 03/14/2013 03/14/2013

Loan servicing, payments, escrow account 98036 Postal mail 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 92373 Web 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 33558 Web 03/14/2013 03/14/2013

Loan servicing, payments, escrow account 11050 Web 03/14/2013 03/15/2013

Loan servicing, payments, escrow account 08753 Referral 03/14/2013 03/18/2013

Page 62 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase In progress Yes

Wells Fargo In progress Yes

JPMorgan Chase Closed with explanation Yes Yes

Rushmore Loan Management Services

LLC

Closed with explanation Yes

Ocwen Closed with explanation Yes

Seterus Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Bayview Loan Servicing, LLC In progress Yes

Real Time Resolutions Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Page 63 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

355247 Mortgage Other mortgage

354610 Mortgage Other mortgage

355235 Mortgage Home equity loan or line of credit

354613 Mortgage Other mortgage

354425 Mortgage Other mortgage

355279 Mortgage Conventional adjustable mortgage (ARM)

355245 Mortgage Other mortgage

354216 Mortgage Other mortgage

353923 Mortgage Other mortgage

354229 Mortgage Other mortgage

355255 Mortgage Other mortgage

354655 Mortgage Home equity loan or line of credit

354785 Mortgage Conventional fixed mortgage

354596 Mortgage Conventional fixed mortgage

354186 Mortgage Other mortgage

354176 Mortgage Conventional fixed mortgage

355240 Mortgage VA mortgage

355025 Mortgage Other mortgage

354608 Mortgage Other mortgage

353678 Mortgage FHA mortgage

354116 Mortgage Home equity loan or line of credit

355253 Mortgage Other mortgage

Page 64 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 10940 Referral 03/14/2013 03/18/2013

Loan modification,collection,foreclosure 96001 Referral 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 93311 Phone 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 94928 Referral 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 91977 Fax 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 91403 Phone 03/14/2013 03/15/2013

Loan servicing, payments, escrow account 97222 Referral 03/14/2013 03/18/2013

Loan servicing, payments, escrow account 37129 Postal mail 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 59904 Postal mail 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 01844 Referral 03/14/2013 03/15/2013

Loan servicing, payments, escrow account 77086 Referral 03/14/2013 03/18/2013

Settlement process and costs 34286 Web 03/14/2013 03/15/2013

Loan servicing, payments, escrow account 95678 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 56264 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 33013 Referral 03/14/2013 03/18/2013

Loan modification,collection,foreclosure 02889 Web 03/14/2013 03/15/2013

Loan servicing, payments, escrow account 94534 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 95128 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 93065 Referral 03/14/2013 03/14/2013

Credit decision / Underwriting 20019 Web 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 48382 Referral 03/14/2013 03/18/2013

Loan modification,collection,foreclosure 03103 Referral 03/14/2013 03/18/2013

Page 65 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes

Wells Fargo In progress Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes Yes

Bank of America Closed with explanation Yes

U.S. Bancorp Closed with non-monetary relief Yes

Citibank Closed with explanation Yes Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Loan Care In progress Yes

Bank of America Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America In progress Yes

Page 66 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

355096 Mortgage Other mortgage

355120 Mortgage Other mortgage

354495 Mortgage Other mortgage

354538 Mortgage Home equity loan or line of credit

355242 Mortgage Other mortgage

354601 Mortgage VA mortgage

354318 Mortgage Conventional fixed mortgage

355290 Mortgage Conventional adjustable mortgage (ARM)

355444 Mortgage Other mortgage

354113 Mortgage Other mortgage

355244 Mortgage Second mortgage

355030 Mortgage Other mortgage

354481 Mortgage Conventional fixed mortgage

354611 Mortgage Other mortgage

355087 Mortgage Other mortgage

354295 Mortgage Other mortgage

354535 Mortgage Conventional fixed mortgage

354222 Mortgage Other mortgage

353792 Mortgage Other mortgage

354252 Mortgage Other mortgage

355165 Mortgage Other mortgage

Page 67 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 60651 Referral 03/14/2013 03/15/2013

Settlement process and costs 45344 Web 03/14/2013 03/18/2013

Loan modification,collection,foreclosure 93401 Referral 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 34608 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 22030 Referral 03/14/2013 03/18/2013

Credit decision / Underwriting 22031 Web 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 37914 Phone 03/14/2013 03/15/2013

Loan servicing, payments, escrow account 72212 Phone 03/14/2013 03/15/2013

Loan servicing, payments, escrow account 72801 Referral 03/14/2013 03/18/2013

Loan modification,collection,foreclosure 48382 Fax 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 21742 Referral 03/14/2013 03/18/2013

Loan modification,collection,foreclosure 90713 Referral 03/14/2013 03/15/2013

Loan servicing, payments, escrow account 43224 Web 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 90650 Referral 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 47957 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 92660 Referral 03/14/2013 03/15/2013

Application, originator, mortgage broker 32907 Web 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 79416 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 85648 Postal mail 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 29601 Referral 03/14/2013 03/18/2013

Loan modification,collection,foreclosure 94566 Referral 03/14/2013 03/15/2013

Page 68 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo In progress Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

SunTrust Bank In progress Yes

Nationstar Mortgage Closed with explanation Yes

EverBank In progress Yes

Bank of America Closed with non-monetary relief Yes

Flagstar Bank In progress Yes

BB&T Financial Closed with explanation Yes

Wells Fargo Closed with explanation Yes

PNC Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 69 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

355905 Mortgage FHA mortgage

354509 Mortgage Other mortgage

355872 Mortgage Other mortgage

355465 Mortgage Other mortgage

355271 Mortgage Other mortgage

355191 Mortgage Other mortgage

355097 Mortgage Conventional fixed mortgage

355481 Mortgage Other mortgage

355356 Mortgage Other mortgage

354721 Mortgage FHA mortgage

355144 Mortgage Conventional fixed mortgage

351595 Mortgage FHA mortgage

351923 Mortgage Conventional fixed mortgage

350825 Mortgage Conventional fixed mortgage

350827 Mortgage Other mortgage

352445 Mortgage Conventional fixed mortgage

351826 Mortgage Conventional adjustable mortgage (ARM)

352493 Mortgage Other mortgage

350867 Mortgage Other mortgage

352351 Mortgage Conventional fixed mortgage

351616 Mortgage Other mortgage

Page 70 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 95694 Phone 03/14/2013 03/15/2013

Loan servicing, payments, escrow account 94521 Postal mail 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 30342 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 28269 Referral 03/14/2013 03/18/2013

Loan modification,collection,foreclosure 99301 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 10302 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 20723 Web 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 98367 Referral 03/14/2013 03/18/2013

Loan modification,collection,foreclosure 91744 Referral 03/14/2013 03/15/2013

Loan modification,collection,foreclosure 06106 Web 03/14/2013 03/14/2013

Loan modification,collection,foreclosure 07756 Web 03/14/2013 03/15/2013

Loan servicing, payments, escrow account 07040 Web 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 44146 Web 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 95120 Postal mail 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 95006 Fax 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 07112 Web 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 08360 Postal mail 03/13/2013 03/13/2013

Loan servicing, payments, escrow account 20879 Referral 03/13/2013 03/14/2013

Other 01420 Postal mail 03/13/2013 03/14/2013

Application, originator, mortgage broker 78155 Web 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 22312 Postal mail 03/13/2013 03/13/2013

Page 71 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Servis One, Inc. In progress Yes

Bank of America Closed with explanation Yes

New York Community Bank Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Citibank In progress Yes

Seterus Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Sovereign Bank In progress Yes

Ocwen Closed with explanation Yes

M&T Bank Closed with explanation Yes

Capital One In progress Yes

Page 72 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

353596 Mortgage Other mortgage

353607 Mortgage Other mortgage

353518 Mortgage Conventional fixed mortgage

352191 Mortgage Conventional fixed mortgage

353496 Mortgage Conventional adjustable mortgage (ARM)

353578 Mortgage Conventional fixed mortgage

353593 Mortgage Other mortgage

353595 Mortgage Other mortgage

352583 Mortgage Conventional fixed mortgage

353398 Mortgage Conventional fixed mortgage

350706 Mortgage Conventional adjustable mortgage (ARM)

353603 Mortgage Other mortgage

352697 Mortgage Conventional fixed mortgage

351602 Mortgage Other mortgage

352626 Mortgage Other mortgage

351836 Mortgage Conventional fixed mortgage

353482 Mortgage Conventional fixed mortgage

352501 Mortgage Other mortgage

353652 Mortgage Other mortgage

353217 Mortgage Other mortgage

352164 Mortgage Conventional fixed mortgage

Page 73 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 27284 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 03275 Referral 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 92301 Web 03/13/2013 03/15/2013

Loan modification,collection,foreclosure 68142 Web 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 30064 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 30214 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 10304 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 03221 Referral 03/13/2013 03/14/2013

Application, originator, mortgage broker 92562 Web 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 22624 Web 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 90503 Web 03/13/2013 03/13/2013

Loan servicing, payments, escrow account 33301 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 33708 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 92708 Web 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 01840 Postal mail 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 01835 Postal mail 03/13/2013 03/13/2013

Credit decision / Underwriting 60610 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 11435 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 89110 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 91915 Web 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 33177 Web 03/13/2013 03/14/2013

Page 74 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes Yes

Bank of America In progress Yes

Citibank Closed with explanation Yes Yes

Wells Fargo In progress Yes

Homeward Residential Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America In progress Yes

PrimeLending, A PlainsCapital Company Closed with explanation Yes

JPMorgan Chase In progress Yes

U.S. Bancorp Closed with monetary relief Yes

Flagstar Bank Closed with explanation Yes

Wells Fargo In progress Yes

JPMorgan Chase In progress Yes

OneWest Bank In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Washington Federal Closed with explanation Yes

Navy FCU In progress Yes

Bank of America Closed with explanation Yes Yes

Page 75 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

353485 Mortgage Other mortgage

350888 Mortgage Other mortgage

353608 Mortgage Other mortgage

351594 Mortgage Conventional fixed mortgage

352615 Mortgage Conventional fixed mortgage

351971 Mortgage Other mortgage

352162 Mortgage Conventional adjustable mortgage (ARM)

353598 Mortgage Other mortgage

351017 Mortgage Other mortgage

352095 Mortgage FHA mortgage

352494 Mortgage Other mortgage

352502 Mortgage FHA mortgage

350738 Mortgage Other mortgage

352166 Mortgage Conventional fixed mortgage

350698 Mortgage Other mortgage

352538 Mortgage Other mortgage

353873 Mortgage Other mortgage

353280 Mortgage Other mortgage

353325 Mortgage VA mortgage

353672 Mortgage Conventional adjustable mortgage (ARM)

353581 Mortgage Other mortgage

Page 76 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 02056 Postal mail 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 30114 Postal mail 03/13/2013 03/18/2013

Loan servicing, payments, escrow account 11230 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 95628 Web 03/13/2013 03/13/2013

Loan servicing, payments, escrow account 08723 Web 03/13/2013 03/15/2013

Loan modification,collection,foreclosure 77615 Phone 03/13/2013 03/13/2013

Loan servicing, payments, escrow account 34787 Phone 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 92614 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 84081 Web 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 27302 Postal mail 03/13/2013 03/13/2013

Loan servicing, payments, escrow account 28277 Referral 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 46241 Referral 03/13/2013 03/14/2013

Other 30038 Referral 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 34603 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 48382 Fax 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 02128 Phone 03/13/2013 03/13/2013

Loan servicing, payments, escrow account 80111 Referral 03/13/2013 03/15/2013

Loan modification,collection,foreclosure 92563 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 75070 Web 03/13/2013 03/14/2013

Settlement process and costs 98103 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 92660 Referral 03/13/2013 03/15/2013

Page 77 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Nationstar Mortgage Closed with explanation Yes

Servis One, Inc. Closed with explanation Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Wells Fargo In progress Yes

Wells Fargo In progress Yes

Arvest Bank Closed with explanation Yes Yes

Bank of America In progress Yes

JPMorgan Chase In progress Yes

PNC Bank Closed with explanation Yes

Wells Fargo In progress Yes

Ocwen Closed with explanation Yes Yes

HSBC Closed with explanation Yes

OneWest Bank Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Regions Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 78 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

353484 Mortgage Other mortgage

353508 Mortgage Conventional fixed mortgage

354105 Mortgage Other mortgage

352458 Mortgage Conventional fixed mortgage

352495 Mortgage Other mortgage

352498 Mortgage Other mortgage

353443 Mortgage Conventional fixed mortgage

353587 Mortgage Other mortgage

352487 Mortgage Other mortgage

353502 Mortgage Conventional fixed mortgage

353630 Mortgage Other mortgage

351610 Mortgage Other mortgage

353588 Mortgage Other mortgage

353501 Mortgage Other mortgage

352718 Mortgage Conventional fixed mortgage

352674 Mortgage Conventional fixed mortgage

353609 Mortgage Other mortgage

353605 Mortgage Other mortgage

352468 Mortgage Conventional fixed mortgage

353382 Mortgage Conventional fixed mortgage

352688 Mortgage Reverse mortgage

Page 79 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 02056 Postal mail 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 15017 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 11373 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 33173 Phone 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 30097 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 11572 Referral 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 76018 Web 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 03240 Referral 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 95835 Web 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 94521 Web 03/13/2013 03/14/2013

Other 60628 Postal mail 03/13/2013 03/14/2013

Other 49456 Postal mail 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 94947 Referral 03/13/2013 03/14/2013

Settlement process and costs 49417 Postal mail 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 11439 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 03275 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 03051 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 03858 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 31126 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 08244 Phone 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 55433 Phone 03/13/2013 03/14/2013

Page 80 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Citibank In progress Yes

Wells Fargo In progress Yes

Bank of America Closed with non-monetary relief Yes Yes

JPMorgan Chase In progress Yes

Green Tree Servicing, LLC Closed with explanation Yes

Specialized Loan Servicing LLC Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

OneWest Bank Closed Yes

Bank of America Closed with explanation Yes

Bank of America In progress Yes

Ocwen In progress Yes

Dovenmuehle Mortgage Inc. Closed with explanation Yes

Wells Fargo In progress Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Bank of America In progress Yes

JPMorgan Chase In progress Yes

Wells Fargo In progress Yes

Page 81 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

353423 Mortgage Other mortgage

353903 Mortgage Other mortgage

353687 Mortgage Other mortgage

353623 Mortgage Other mortgage

353668 Mortgage Conventional adjustable mortgage (ARM)

351613 Mortgage Conventional fixed mortgage

353584 Mortgage Other mortgage

351599 Mortgage Conventional fixed mortgage

352229 Mortgage FHA mortgage

353654 Mortgage Conventional fixed mortgage

352640 Mortgage Other mortgage

353368 Mortgage Conventional fixed mortgage

352065 Mortgage Conventional fixed mortgage

353610 Mortgage Other mortgage

353324 Mortgage Other mortgage

353287 Mortgage Other mortgage

353599 Mortgage Other mortgage

353591 Mortgage Other mortgage

352132 Mortgage Other mortgage

353649 Mortgage Conventional fixed mortgage

352497 Mortgage Other mortgage

Page 82 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 01834 Postal mail 03/13/2013 03/14/2013

Other 71107 Postal mail 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 11230 Referral 03/13/2013 03/15/2013

Other 11710 Postal mail 03/13/2013 03/14/2013

Application, originator, mortgage broker 93012 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 32536 Web 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 55433 Referral 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 62207 Web 03/13/2013 03/13/2013

Application, originator, mortgage broker 11691 Web 03/13/2013 03/15/2013

Loan servicing, payments, escrow account 44089 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 92562 Referral 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 63026 Web 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 37167 Web 03/13/2013 03/13/2013

Loan servicing, payments, escrow account 03266 Referral 03/13/2013 03/14/2013

Other 46126 Postal mail 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 30189 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 27508 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 94111 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 30083 Phone 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 83646 Web 03/13/2013 03/14/2013

Other 21133 Referral 03/13/2013 03/14/2013

Page 83 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Loan Care Closed with explanation Yes

Wells Fargo In progress Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Green Tree Servicing, LLC In progress Yes

JPMorgan Chase In progress Yes

JPMorgan Chase In progress Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

Citibank In progress Yes

Bank of America In progress Yes

Page 84 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

351852 Mortgage Other mortgage

352258 Mortgage VA mortgage

352663 Mortgage Other mortgage

351596 Mortgage Conventional fixed mortgage

350700 Mortgage Other mortgage

354106 Mortgage VA mortgage

352588 Mortgage Conventional fixed mortgage

350699 Mortgage Other mortgage

353600 Mortgage Other mortgage

351875 Mortgage Conventional fixed mortgage

353372 Mortgage FHA mortgage

353602 Mortgage Other mortgage

353614 Mortgage Conventional fixed mortgage

353643 Mortgage Conventional adjustable mortgage (ARM)

352496 Mortgage Other mortgage

353656 Mortgage Conventional fixed mortgage

353481 Mortgage Conventional fixed mortgage

353478 Mortgage VA mortgage

352341 Mortgage Home equity loan or line of credit

351943 Mortgage Conventional adjustable mortgage (ARM)

351597 Mortgage Conventional fixed mortgage

Page 85 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Other 32819 Postal mail 03/13/2013 03/13/2013

Loan servicing, payments, escrow account 97203 Postal mail 03/13/2013 03/13/2013

Application, originator, mortgage broker 91367 Phone 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 37013 Web 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 48382 Fax 03/13/2013 03/13/2013

Application, originator, mortgage broker 89135 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 38116 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 48382 Fax 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 28269 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 34983 Phone 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 06415 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 83703 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 21075 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 90018 Web 03/13/2013 03/14/2013

Other 01243 Referral 03/13/2013 03/18/2013

Loan modification,collection,foreclosure 91103 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 34461 Phone 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 98003 Phone 03/13/2013 03/14/2013

Application, originator, mortgage broker 31566 Web 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 60654 Web 03/13/2013 03/13/2013

Loan servicing, payments, escrow account 98391 Web 03/13/2013 03/13/2013

Page 86 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Resurgent Capital Services L.P. In progress Yes

Loan Care Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

HSBC Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Flagstar Bank In progress Yes

M&T Bank Closed with explanation Yes

JPMorgan Chase In progress Yes

Bayview Loan Servicing, LLC Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

SunTrust Bank Closed with non-monetary relief Yes

Ocwen In progress Yes

Ocwen Closed with explanation Yes Yes

Resurgent Capital Services L.P. Closed with monetary relief Yes

Page 87 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

353317 Mortgage Home equity loan or line of credit

353504 Mortgage Conventional fixed mortgage

351976 Mortgage Conventional fixed mortgage

352482 Mortgage VA mortgage

352407 Mortgage Conventional fixed mortgage

353655 Mortgage FHA mortgage

350884 Mortgage Second mortgage

352796 Mortgage Other mortgage

352115 Mortgage Conventional fixed mortgage

352592 Mortgage Other mortgage

352647 Mortgage Other mortgage

353604 Mortgage Other mortgage

353313 Mortgage Conventional fixed mortgage

352774 Mortgage Conventional adjustable mortgage (ARM)

353583 Mortgage Other mortgage

351677 Mortgage Other mortgage

351587 Mortgage Conventional adjustable mortgage (ARM)

353617 Mortgage Other mortgage

353650 Mortgage FHA mortgage

352551 Mortgage Conventional fixed mortgage

353329 Mortgage Other mortgage

Page 88 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 20905 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 02149 Phone 03/13/2013 03/15/2013

Application, originator, mortgage broker 32205 Web 03/13/2013 03/13/2013

Credit decision / Underwriting 80134 Web 03/13/2013 03/14/2013

Application, originator, mortgage broker 30540 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 22554 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 93611 Phone 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 37013 Fax 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 07735 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 07712 Referral 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 88011 Postal mail 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 32250 Referral 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 17025 Web 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 29680 Web 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 91364 Referral 03/13/2013 03/15/2013

Loan modification,collection,foreclosure 30904 Postal mail 03/13/2013 03/13/2013

Loan modification,collection,foreclosure 91739 Web 03/13/2013 03/13/2013

Settlement process and costs 89128 Web 03/13/2013 03/15/2013

Loan servicing, payments, escrow account 76086 Web 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 77071 Phone 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 28212 Referral 03/13/2013 03/14/2013

Page 89 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Freedom Mortgage Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

BB&T Financial Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with monetary relief Yes

Wells Fargo Closed with explanation Yes

Sovereign Bank Closed with explanation Yes

Capital One In progress Yes

Wells Fargo Closed with explanation Yes

Ocwen In progress Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase In progress Yes

JPMorgan Chase In progress Yes

Page 90 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

353261 Mortgage Other mortgage

353456 Mortgage Other mortgage

353434 Mortgage Reverse mortgage

352622 Mortgage Conventional adjustable mortgage (ARM)

353606 Mortgage Other mortgage

353492 Mortgage Other mortgage

350709 Mortgage Other mortgage

353439 Mortgage Other mortgage

349995 Mortgage Other mortgage

350023 Mortgage Conventional fixed mortgage

351265 Mortgage Conventional fixed mortgage

350664 Mortgage FHA mortgage

351039 Mortgage Conventional fixed mortgage

351509 Mortgage Other mortgage

349998 Mortgage Other mortgage

351511 Mortgage Other mortgage

351501 Mortgage Other mortgage

351424 Mortgage FHA mortgage

350001 Mortgage Other mortgage

351105 Mortgage Other mortgage

351046 Mortgage Conventional fixed mortgage

Page 91 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 48382 Fax 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 75232 Postal mail 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 33182 Web 03/13/2013 03/14/2013

Application, originator, mortgage broker 20774 Web 03/13/2013 03/13/2013

Loan servicing, payments, escrow account 94559 Referral 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 13492 Postal mail 03/13/2013 03/14/2013

Loan modification,collection,foreclosure 28040 Postal mail 03/13/2013 03/13/2013

Loan servicing, payments, escrow account 33261 Postal mail 03/13/2013 03/14/2013

Loan servicing, payments, escrow account 95110 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 20740 Web 03/12/2013 03/12/2013

Loan servicing, payments, escrow account 93551 Web 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 33880 Web 03/12/2013 03/12/2013

Credit decision / Underwriting 06853 Postal mail 03/12/2013 03/12/2013

Loan servicing, payments, escrow account 12845 Referral 03/12/2013 03/13/2013

Application, originator, mortgage broker 91730 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 54751 Referral 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 14424 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 30127 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 60435 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 60626 Referral 03/12/2013 03/14/2013

Loan modification,collection,foreclosure 10310 Phone 03/12/2013 03/13/2013

Page 92 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Reverse Mortgage Solutions Closed Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

Green Tree Servicing, LLC Closed with monetary relief Yes

Seterus Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Ocwen Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America In progress Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with monetary relief Yes

HSBC In progress Yes

Wells Fargo In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America In progress Yes

Wells Fargo Closed with explanation Yes

Page 93 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

351569 Mortgage Other mortgage

349993 Mortgage Other mortgage

351236 Mortgage Conventional fixed mortgage

353230 Mortgage Conventional adjustable mortgage (ARM)

350941 Mortgage Conventional fixed mortgage

351279 Mortgage Conventional fixed mortgage

350332 Mortgage Other mortgage

350115 Mortgage Conventional fixed mortgage

351510 Mortgage Conventional fixed mortgage

350726 Mortgage Other mortgage

350675 Mortgage Other mortgage

350066 Mortgage Conventional fixed mortgage

350797 Mortgage Conventional fixed mortgage

351117 Mortgage Other mortgage

351245 Mortgage FHA mortgage

350819 Mortgage Conventional fixed mortgage

350238 Mortgage Conventional adjustable mortgage (ARM)

350855 Mortgage Other mortgage

351104 Mortgage Other mortgage

351048 Mortgage Conventional fixed mortgage

351396 Mortgage Conventional fixed mortgage

Page 94 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 28551 Web 03/12/2013 03/13/2013

Other 91606 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 06010 Phone 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 90069 Web 03/12/2013 03/14/2013

Settlement process and costs 02468 Phone 03/12/2013 03/12/2013

Loan servicing, payments, escrow account 28147 Phone 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 77598 Postal mail 03/12/2013 03/18/2013

Loan modification,collection,foreclosure 27722 Web 03/12/2013 03/12/2013

Application, originator, mortgage broker 53719 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 21216 Fax 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 92660 Referral 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 80015 Web 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 30421 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 30141 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 60193 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 91730 Web 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 34102 Web 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 30601 Postal mail 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 33321 Referral 03/12/2013 03/18/2013

Application, originator, mortgage broker 28768 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 80631 Web 03/12/2013 03/13/2013

Page 95 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Green Tree Servicing, LLC Closed with explanation Yes

JPMorgan Chase In progress Yes

HSBC Closed Yes

Bank of America Closed with explanation Yes

Bank of America In progress Yes

Green Tree Servicing, LLC Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Regions Closed with explanation Yes

Bayview Loan Servicing, LLC In progress Yes

PHH Mortgage Closed with explanation Yes

Wells Fargo In progress Yes

Citibank Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Nationstar Mortgage In progress Yes

Bank of America Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Wells Fargo In progress Yes

Bayview Loan Servicing, LLC Closed Yes

Page 96 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

350876 Mortgage FHA mortgage

351185 Mortgage Conventional adjustable mortgage (ARM)

349992 Mortgage Other mortgage

348716 Mortgage Other mortgage

350083 Mortgage Other mortgage

349981 Mortgage Other mortgage

350165 Mortgage FHA mortgage

351249 Mortgage Conventional fixed mortgage

353215 Mortgage Conventional fixed mortgage

351177 Mortgage Other mortgage

349958 Mortgage Conventional fixed mortgage

351547 Mortgage Conventional fixed mortgage

350965 Mortgage FHA mortgage

353216 Mortgage Conventional fixed mortgage

351244 Mortgage FHA mortgage

349982 Mortgage Other mortgage

349963 Mortgage Conventional adjustable mortgage (ARM)

349994 Mortgage FHA mortgage

349983 Mortgage Conventional fixed mortgage

351678 Mortgage Other mortgage

351473 Mortgage Conventional fixed mortgage

Page 97 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 77511 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 32725 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 70669 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 48382 Referral 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 03287 Referral 03/12/2013 03/18/2013

Loan modification,collection,foreclosure 46160 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 60462 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 91737 Phone 03/12/2013 03/13/2013

Application, originator, mortgage broker 30310 Phone 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 08753 Postal mail 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 98685 Web 03/12/2013 03/12/2013

Loan servicing, payments, escrow account 35215 Phone 03/12/2013 03/14/2013

Loan servicing, payments, escrow account 37918 Web 03/12/2013 03/13/2013

Application, originator, mortgage broker 30310 Phone 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 42038 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 28613 Referral 03/12/2013 03/13/2013

Application, originator, mortgage broker 94547 Web 03/12/2013 03/12/2013

Loan servicing, payments, escrow account 60657 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 75034 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 92123 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 97086 Web 03/12/2013 03/13/2013

Page 98 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America In progress Yes

Bank of America In progress Yes

JPMorgan Chase In progress Yes

Provident Funding Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

Bayview Loan Servicing, LLC In progress Yes

JPMorgan Chase In progress Yes

Nationstar Mortgage Closed with explanation Yes

BNY Mellon In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

OneWest Bank In progress Yes

Fifth Third Bank In progress Yes

Wells Fargo In progress Yes

JPMorgan Chase In progress Yes

Ocwen Closed with explanation Yes

Page 99 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

350783 Mortgage Conventional adjustable mortgage (ARM)

351453 Mortgage Conventional fixed mortgage

349959 Mortgage FHA mortgage

350719 Mortgage Conventional fixed mortgage

349964 Mortgage Conventional fixed mortgage

350806 Mortgage Second mortgage

351819 Mortgage Other mortgage

349960 Mortgage Other mortgage

350877 Mortgage Conventional fixed mortgage

351380 Mortgage Conventional fixed mortgage

351552 Mortgage Other mortgage

351082 Mortgage FHA mortgage

350778 Mortgage Other mortgage

351588 Mortgage Conventional fixed mortgage

351106 Mortgage Other mortgage

351571 Mortgage Conventional fixed mortgage

350871 Mortgage Other mortgage

351041 Mortgage Conventional fixed mortgage

350170 Mortgage Other mortgage

350906 Mortgage Other mortgage

350267 Mortgage FHA mortgage

Page 100 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 92618 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 91372 Phone 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 92009 Web 03/12/2013 03/12/2013

Loan modification,collection,foreclosure 60073 Web 03/12/2013 03/13/2013

Application, originator, mortgage broker 94582 Web 03/12/2013 03/14/2013

Loan modification,collection,foreclosure 07833 Phone 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 92130 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 95023 Web 03/12/2013 03/12/2013

Settlement process and costs 23454 Web 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 28756 Web 03/12/2013 03/13/2013

Credit decision / Underwriting 44122 Postal mail 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 28173 Web 03/12/2013 03/18/2013

Loan modification,collection,foreclosure 95336 Web 03/12/2013 03/13/2013

Application, originator, mortgage broker 46510 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 07405 Referral 03/12/2013 03/14/2013

Loan servicing, payments, escrow account 23462 Web 03/12/2013 03/13/2013

Other 30340 Postal mail 03/12/2013 03/14/2013

Loan servicing, payments, escrow account 73003 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 80205 Fax 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 37013 Postal mail 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 45240 Web 03/12/2013 03/13/2013

Page 101 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo In progress Yes

Wells Fargo Closed with explanation Yes

Bayview Loan Servicing, LLC Closed Yes

Green Tree Servicing, LLC Closed with explanation Yes

JPMorgan Chase In progress Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America In progress Yes

New York Community Bank Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with non-monetary relief Yes

Nationstar Mortgage Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Page 102 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

350000 Mortgage Other mortgage

348715 Mortgage Other mortgage

350791 Mortgage Other mortgage

350961 Mortgage Other mortgage

351329 Mortgage Conventional adjustable mortgage (ARM)

350925 Mortgage FHA mortgage

351333 Mortgage Other mortgage

350340 Mortgage Home equity loan or line of credit

351004 Mortgage Conventional fixed mortgage

350679 Mortgage Other mortgage

353255 Mortgage FHA mortgage

350693 Mortgage Conventional fixed mortgage

349999 Mortgage Other mortgage

351289 Mortgage Conventional adjustable mortgage (ARM)

351201 Mortgage Conventional fixed mortgage

351097 Mortgage Other mortgage

351366 Mortgage FHA mortgage

351428 Mortgage Other mortgage

351099 Mortgage Other mortgage

351107 Mortgage Other mortgage

351053 Mortgage Conventional adjustable mortgage (ARM)

Page 103 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 98199 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 48382 Referral 03/12/2013 03/13/2013

Settlement process and costs 30741 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 33732 Postal mail 03/12/2013 03/18/2013

Loan servicing, payments, escrow account 21093 Web 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 06057 Web 03/12/2013 03/12/2013

Loan modification,collection,foreclosure 08016 Referral 03/12/2013 03/13/2013

Credit decision / Underwriting 11934 Phone 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 14510 Web 03/12/2013 03/12/2013

Loan servicing, payments, escrow account 92691 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 85745 Web 03/12/2013 03/14/2013

Loan modification,collection,foreclosure 02771 Web 03/12/2013 03/12/2013

Loan modification,collection,foreclosure 30188 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 92003 Web 03/12/2013 03/13/2013

Application, originator, mortgage broker 94558 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 95746 Referral 03/12/2013 03/14/2013

Loan modification,collection,foreclosure 60560 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure Postal mail 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 93105 Referral 03/12/2013 03/14/2013

Loan modification,collection,foreclosure 33126 Referral 03/12/2013 03/14/2013

Loan modification,collection,foreclosure 92223 Web 03/12/2013 03/18/2013

Page 104 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America In progress Yes

Bayview Loan Servicing, LLC In progress Yes

Bank of America Closed with explanation Yes

Regions Closed with explanation Yes

Franklin Credit Management Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America Closed with explanation Yes

Hudson City Savings Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

Flagstar Bank In progress Yes

Wells Fargo In progress Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

JPMorgan Chase In progress Yes

PHH Mortgage Closed with explanation Yes

Select Portfolio Servicing, Inc In progress Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 105 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

351191 Mortgage Conventional fixed mortgage

350770 Mortgage Conventional fixed mortgage

351556 Mortgage Conventional fixed mortgage

349997 Mortgage Other mortgage

351114 Mortgage Other mortgage

349991 Mortgage Other mortgage

350856 Mortgage Other mortgage

351577 Mortgage Conventional fixed mortgage

350010 Mortgage Other mortgage

351247 Mortgage Home equity loan or line of credit

351111 Mortgage Other mortgage

350093 Mortgage Other mortgage

351564 Mortgage Other mortgage

351360 Mortgage Conventional fixed mortgage

349988 Mortgage Other mortgage

350008 Mortgage Other mortgage

351508 Mortgage Home equity loan or line of credit

351220 Mortgage Conventional fixed mortgage

351101 Mortgage Other mortgage

351065 Mortgage Other mortgage

350696 Mortgage Other mortgage

Page 106 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 98122 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 15219 Web 03/12/2013 03/13/2013

Settlement process and costs 75232 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 71901 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 30126 Referral 03/12/2013 03/14/2013

Loan modification,collection,foreclosure 11561 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 92660 Referral 03/12/2013 03/13/2013

Application, originator, mortgage broker 20708 Web 03/12/2013 03/14/2013

Loan modification,collection,foreclosure 92345 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 91320 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 91320 Referral 03/12/2013 03/14/2013

Other 21207 Postal mail 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 20882 Web 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 18018 Web 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 07003 Referral 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 32312 Referral 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 93291 Web 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 92010 Web 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 07735 Referral 03/12/2013 03/14/2013

Loan modification,collection,foreclosure 93111 Postal mail 03/12/2013 03/14/2013

Loan modification,collection,foreclosure 48382 Referral 03/12/2013 03/15/2013

Page 107 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo In progress Yes

U.S. Bancorp Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

OneWest Bank Closed with explanation Yes

JPMorgan Chase Closed Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

JPMorgan Chase Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes

Bank of America Closed Yes

Wells Fargo Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes

OneWest Bank In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase In progress Yes

Page 108 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

350110 Mortgage Other mortgage

348740 Mortgage Other mortgage

350769 Mortgage Other mortgage

350963 Mortgage Conventional fixed mortgage

351555 Mortgage Other mortgage

348719 Mortgage Other mortgage

351589 Mortgage FHA mortgage

352801 Mortgage Conventional fixed mortgage

351568 Mortgage Conventional fixed mortgage

351576 Mortgage Conventional fixed mortgage

350973 Mortgage Home equity loan or line of credit

353245 Mortgage FHA mortgage

349976 Mortgage Other mortgage

349996 Mortgage Other mortgage

351229 Mortgage Other mortgage

353211 Mortgage FHA mortgage

351572 Mortgage Conventional fixed mortgage

351458 Mortgage Other mortgage

349987 Mortgage Other mortgage

351529 Mortgage Other mortgage

351443 Mortgage Other mortgage

Page 109 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Other 70094 Postal mail 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 30039 Referral 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 32801 Postal mail 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 60625 Web 03/12/2013 03/13/2013

Settlement process and costs 90069 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 90274 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 45215 Web 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 04103 Phone 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 75126 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 33319 Web 03/12/2013 03/13/2013

Loan servicing, payments, escrow account 52601 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 60805 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 90732 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 95490 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 07724 Postal mail 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 82001 Web 03/12/2013 03/14/2013

Loan servicing, payments, escrow account 22302 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 85024 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 72715 Referral 03/12/2013 03/13/2013

Application, originator, mortgage broker 33496 Referral 03/12/2013 03/13/2013

Credit decision / Underwriting 98032 Postal mail 03/12/2013 03/13/2013

Page 110 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Carrington Mortgage Closed with explanation Yes

Bank of America In progress Yes

U.S. Bancorp Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo In progress Yes

Citibank In progress Yes

PHH Mortgage Closed with explanation Yes Yes

Flagstar Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Sovereign Bank In progress Yes

Bank of America Closed with explanation Yes

OneWest Bank Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

BB&T Financial Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes Yes

Citibank In progress Yes

Ally Bank Closed with non-monetary relief Yes

Page 111 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

350794 Mortgage Conventional adjustable mortgage (ARM)

351293 Mortgage Other mortgage

350849 Mortgage Conventional fixed mortgage

349957 Mortgage FHA mortgage

351605 Mortgage Other mortgage

350836 Mortgage Other mortgage

349448 Mortgage Other mortgage

349046 Mortgage FHA mortgage

348155 Mortgage FHA mortgage

349909 Mortgage Conventional adjustable mortgage (ARM)

349477 Mortgage Conventional fixed mortgage

348154 Mortgage Other mortgage

348794 Mortgage Second mortgage

349832 Mortgage Other mortgage

349371 Mortgage Other mortgage

349347 Mortgage Conventional fixed mortgage

350356 Mortgage Other mortgage

350025 Mortgage Other mortgage

349829 Mortgage Other mortgage

348730 Mortgage Conventional fixed mortgage

349266 Mortgage Conventional adjustable mortgage (ARM)

Page 112 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 91770 Web 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 95453 Referral 03/12/2013 03/13/2013

Loan modification,collection,foreclosure 80442 Web 03/12/2013 03/13/2013

Application, originator, mortgage broker 85629 Web 03/12/2013 03/12/2013

Loan servicing, payments, escrow account 40121 Referral 03/12/2013 03/13/2013

Other 90710 Referral 03/12/2013 03/14/2013

Loan servicing, payments, escrow account 70874 Postal mail 03/11/2013 03/12/2013

Settlement process and costs 43130 Web 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 22026 Web 03/11/2013 03/14/2013

Loan servicing, payments, escrow account 21666 Web 03/11/2013 03/12/2013

Settlement process and costs 07666 Web 03/11/2013 03/13/2013

Loan servicing, payments, escrow account 26508 Referral 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 64052 Referral 03/11/2013 03/19/2013

Loan modification,collection,foreclosure 33409 Referral 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 91739 Referral 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 30655 Web 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 92660 Referral 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 94580 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 32821 Referral 03/11/2013 03/14/2013

Credit decision / Underwriting 97202 Web 03/11/2013 03/11/2013

Loan servicing, payments, escrow account 34953 Web 03/11/2013 03/12/2013

Page 113 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed with explanation Yes

Wells Fargo In progress Yes

JPMorgan Chase In progress Yes

Nationstar Mortgage Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with monetary relief Yes

PNC Bank In progress Yes

HSBC Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

HSBC Closed with explanation Yes

PNC Bank Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes Yes

Bank of America Closed with non-monetary relief Yes

Homeward Residential Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

New York Community Bank Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Page 114 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

349837 Mortgage Other mortgage

346892 Mortgage Other mortgage

348145 Mortgage Other mortgage

350033 Mortgage Other mortgage

348889 Mortgage Conventional fixed mortgage

348712 Mortgage Other mortgage

348803 Mortgage Other mortgage

350034 Mortgage Other mortgage

348151 Mortgage Other mortgage

349363 Mortgage Other mortgage

349351 Mortgage Conventional fixed mortgage

349009 Mortgage Conventional fixed mortgage

349263 Mortgage Conventional fixed mortgage

349288 Mortgage Conventional fixed mortgage

349385 Mortgage Conventional fixed mortgage

349937 Mortgage Conventional fixed mortgage

349880 Mortgage Home equity loan or line of credit

348828 Mortgage Other mortgage

349944 Mortgage Conventional fixed mortgage

350015 Mortgage Other mortgage

349941 Mortgage Conventional adjustable mortgage (ARM)

Page 115 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 18103 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 32668 Referral 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 55082 Referral 03/11/2013 03/14/2013

Loan modification,collection,foreclosure 33056 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 12603 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 48382 Fax 03/11/2013 03/12/2013

Other 76112 Referral 03/11/2013 03/11/2013

Loan modification,collection,foreclosure 64503 Referral 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 91730 Referral 03/11/2013 03/12/2013

Settlement process and costs 12075 Referral 03/11/2013 03/13/2013

Loan servicing, payments, escrow account 91737 Web 03/11/2013 03/13/2013

Settlement process and costs 11518 Phone 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 47805 Web 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 30306 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 96003 Phone 03/11/2013 03/13/2013

Loan servicing, payments, escrow account 20148 Web 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 99205 Web 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 08618 Phone 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 77573 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 77048 Referral 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 27106 Web 03/11/2013 03/12/2013

Page 116 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes Yes

Bank of America Closed with non-monetary relief Yes

Citibank In progress Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

Seterus Closed with explanation Yes

Bank of America Closed with explanation Yes

SunTrust Bank Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes

HSBC In progress Yes

Flagstar Bank Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes

Citibank Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Capital One In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Capital One Closed with non-monetary relief Yes

Page 117 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

349948 Mortgage Conventional fixed mortgage

348762 Mortgage Conventional adjustable mortgage (ARM)

349308 Mortgage Other mortgage

349381 Mortgage Other mortgage

346889 Mortgage Conventional adjustable mortgage (ARM)

349500 Mortgage Other mortgage

349489 Mortgage Conventional fixed mortgage

349519 Mortgage Other mortgage

348791 Mortgage FHA mortgage

350361 Mortgage Conventional adjustable mortgage (ARM)

349627 Mortgage Conventional fixed mortgage

350018 Mortgage Second mortgage

350020 Mortgage Other mortgage

348348 Mortgage Other mortgage

348842 Mortgage Other mortgage

349366 Mortgage Other mortgage

346888 Mortgage Other mortgage

348714 Mortgage Other mortgage

350040 Mortgage Other mortgage

349761 Mortgage FHA mortgage

348774 Mortgage Other mortgage

Page 118 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 84118 Web 03/11/2013 03/12/2013

Settlement process and costs 27455 Web 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 21048 Fax 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 54729 Referral 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 85251 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 30291 Web 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 30904 Phone 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 86326 Web 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 33032 Web 03/11/2013 03/22/2013

Loan modification,collection,foreclosure 92881 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 20830 Web 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 33905 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 17901 Referral 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 08723 Postal mail 03/11/2013 03/13/2013

Loan servicing, payments, escrow account 10462 Web 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 19720 Referral 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 85268 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 48382 Fax 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 32208 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 30144 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 91906 Postal mail 03/11/2013 03/13/2013

Page 119 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Flagstar Bank Closed with explanation Yes

Ocwen Closed with explanation Yes

Seterus Closed with explanation Yes

JPMorgan Chase In progress Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Ocwen In progress Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo In progress Yes

Citibank In progress Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America In progress Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

EverBank In progress Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Citibank Closed with explanation Yes

Page 120 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

348150 Mortgage Other mortgage

349495 Mortgage Other mortgage

349651 Mortgage Conventional fixed mortgage

346890 Mortgage Other mortgage

349255 Mortgage Other mortgage

350047 Mortgage Home equity loan or line of credit

350017 Mortgage Other mortgage

349826 Mortgage FHA mortgage

349647 Mortgage FHA mortgage

349429 Mortgage FHA mortgage

349380 Mortgage Other mortgage

349950 Mortgage FHA mortgage

349231 Mortgage Conventional fixed mortgage

349516 Mortgage Conventional fixed mortgage

349507 Mortgage Other mortgage

349698 Mortgage FHA mortgage

349891 Mortgage Other mortgage

349926 Mortgage Conventional adjustable mortgage (ARM)

349648 Mortgage Other mortgage

350019 Mortgage Other mortgage

349882 Mortgage Other mortgage

Page 121 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 77493 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 43219 Phone 03/11/2013 03/13/2013

Settlement process and costs 91107 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 94513 Referral 03/11/2013 03/12/2013

Application, originator, mortgage broker 80910 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 08805 Referral 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 08226 Referral 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 85283 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 14572 Web 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 44223 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 06824 Referral 03/11/2013 03/12/2013

Credit decision / Underwriting 89135 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 02889 Phone 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 91604 Web 03/11/2013 03/13/2013

Application, originator, mortgage broker 47122 Phone 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 11208 Phone 03/11/2013 03/12/2013

Settlement process and costs 23235 Referral 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 55082 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 32064 Postal mail 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 30115 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 36064 Referral 03/11/2013 03/13/2013

Page 122 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Nationstar Mortgage In progress Yes

Flagstar Bank In progress Yes

First Tennessee Bank Closed with explanation Yes

Prudent Law Group Untimely response No

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Citibank In progress Yes

PNC Bank In progress Yes

Bank of America Closed Yes

Metropolitan Home Mortgage, Inc. Untimely response No

RBS Citizens Closed with explanation Yes

EverBank In progress Yes

Wells Fargo Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America In progress Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 123 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

348796 Mortgage Other mortgage

348322 Mortgage Conventional fixed mortgage

349945 Mortgage Conventional fixed mortgage

349847 Mortgage Conventional fixed mortgage

349484 Mortgage Conventional fixed mortgage

349811 Mortgage Conventional adjustable mortgage (ARM)

348807 Mortgage Other mortgage

349573 Mortgage Other mortgage

348401 Mortgage Conventional fixed mortgage

348801 Mortgage Other mortgage

349200 Mortgage Conventional fixed mortgage

350362 Mortgage Other mortgage

346887 Mortgage Other mortgage

350022 Mortgage Other mortgage

349933 Mortgage Conventional fixed mortgage

348755 Mortgage Conventional fixed mortgage

349140 Mortgage VA mortgage

349816 Mortgage Conventional fixed mortgage

348854 Mortgage Other mortgage

349839 Mortgage Conventional fixed mortgage

349719 Mortgage Conventional fixed mortgage

Page 124 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 30506 Referral 03/11/2013 03/13/2013

Loan servicing, payments, escrow account 01824 Web 03/11/2013 03/13/2013

Loan servicing, payments, escrow account 27608 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 91377 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 97459 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 90019 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 30326 Referral 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 91935 Phone 03/11/2013 03/13/2013

Credit decision / Underwriting 18058 Web 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 18322 Fax 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 46538 Web 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 92660 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 44012 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 34953 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 03824 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 21206 Phone 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 34714 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 30012 Phone 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 33134 Referral 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 51351 Phone 03/11/2013 03/12/2013

Application, originator, mortgage broker 18058 Web 03/11/2013 03/12/2013

Page 125 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo In progress Yes

Sovereign Bank Closed Yes Yes

Wells Fargo Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

SN SERVICING CORPORATION Closed with explanation Yes

Citibank Closed with monetary relief Yes

Green Tree Servicing, LLC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Bank of America In progress Yes

Wells Fargo Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Capital One In progress Yes

Wells Fargo In progress Yes

Bank of America In progress Yes

Ocwen Closed with explanation Yes

Specialized Loan Servicing LLC Closed Yes

Bank of America In progress Yes

Page 126 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

348152 Mortgage Other mortgage

349852 Mortgage Other mortgage

349512 Mortgage Other mortgage

348721 Mortgage Conventional fixed mortgage

349942 Mortgage Conventional adjustable mortgage (ARM)

349379 Mortgage Other mortgage

349723 Mortgage Other mortgage

349938 Mortgage Conventional fixed mortgage

348764 Mortgage Conventional fixed mortgage

350079 Mortgage Other mortgage

349863 Mortgage Conventional fixed mortgage

349161 Mortgage Home equity loan or line of credit

349055 Mortgage Other mortgage

348841 Mortgage Conventional fixed mortgage

350350 Mortgage Conventional fixed mortgage

349658 Mortgage Other mortgage

349778 Mortgage Other mortgage

346977 Mortgage Conventional fixed mortgage

350028 Mortgage Other mortgage

349206 Mortgage Conventional adjustable mortgage (ARM)

349831 Mortgage FHA mortgage

Page 127 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 92128 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 34787 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 21043 Phone 03/11/2013 03/22/2013

Loan servicing, payments, escrow account 21108 Web 03/11/2013 03/13/2013

Loan servicing, payments, escrow account 96720 Web 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 21208 Referral 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 93117 Fax 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 23451 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 87042 Web 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 80831 Referral 03/11/2013 03/13/2013

Loan servicing, payments, escrow account 92307 Web 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 33338 Web 03/11/2013 03/13/2013

Loan servicing, payments, escrow account 86336 Postal mail 03/11/2013 03/12/2013

Application, originator, mortgage broker 98002 Referral 03/11/2013 03/13/2013

Loan servicing, payments, escrow account 97543 Web 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 32909 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 91387 Phone 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 98258 Referral 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 11704 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 11575 Web 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 46168 Web 03/11/2013 03/12/2013

Page 128 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Select Portfolio Servicing, Inc Closed with explanation Yes

Fifth Third Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase Closed Yes Yes

U.S. Bancorp Closed with explanation Yes

Bank of America Closed with explanation Yes

PNC Bank Closed with monetary relief Yes

Green Tree Servicing, LLC In progress Yes

JPMorgan Chase In progress Yes

Dovenmuehle Mortgage Inc. Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo In progress Yes

Navy FCU Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Specialized Loan Servicing LLC In progress Yes

Bank of America Closed with explanation Yes

Page 129 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

348726 Mortgage Other mortgage

348821 Mortgage Conventional adjustable mortgage (ARM)

348772 Mortgage Conventional fixed mortgage

349697 Mortgage Other mortgage

349771 Mortgage Conventional fixed mortgage

349492 Mortgage Other mortgage

349577 Mortgage Conventional fixed mortgage

349646 Mortgage Conventional adjustable mortgage (ARM)

349720 Mortgage Conventional fixed mortgage

348806 Mortgage Other mortgage

349362 Mortgage Other mortgage

349375 Mortgage Other mortgage

350035 Mortgage Other mortgage

349013 Mortgage FHA mortgage

350030 Mortgage Other mortgage

349467 Mortgage Other mortgage

348146 Mortgage Other mortgage

348731 Mortgage Conventional fixed mortgage

349785 Mortgage FHA mortgage

349424 Mortgage Other mortgage

349946 Mortgage Conventional fixed mortgage

Page 130 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 91335 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 30188 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 98607 Web 03/11/2013 03/13/2013

Settlement process and costs 20148 Web 03/11/2013 03/12/2013

Application, originator, mortgage broker 11249 Web 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 02481 Postal mail 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 92707 Phone 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 22301 Web 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 98027 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 33169 Referral 03/11/2013 03/13/2013

Loan servicing, payments, escrow account 97298 Referral 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 11373 Referral 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 33310 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 65202 Web 03/11/2013 03/13/2013

Loan servicing, payments, escrow account 29148 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 33029 Fax 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 92661 Referral 03/11/2013 03/14/2013

Loan servicing, payments, escrow account 32250 Web 03/11/2013 03/12/2013

Credit decision / Underwriting 30213 Web 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 91791 Fax 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 17602 Web 03/11/2013 03/12/2013

Page 131 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Arvest Bank Closed with explanation Yes

Select Portfolio Servicing, Inc In progress Yes

Homeward Residential Closed with explanation Yes Yes

SunTrust Bank Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

RBS Citizens Closed with explanation Yes Yes

Provident Funding Closed with monetary relief Yes

Wells Fargo In progress Yes

Sovereign Bank Closed Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed Yes

Wells Fargo In progress Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

Bank of America In progress Yes

BankUnited Closed with explanation Yes Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo In progress Yes

Flagstar Bank Closed with explanation Yes

Wells Fargo In progress Yes

Page 132 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

348138 Mortgage Conventional fixed mortgage

349906 Mortgage Other mortgage

348856 Mortgage Conventional fixed mortgage

350013 Mortgage Other mortgage

349566 Mortgage Home equity loan or line of credit

348871 Mortgage Other mortgage

349195 Mortgage Conventional fixed mortgage

349757 Mortgage Conventional fixed mortgage

348793 Mortgage Other mortgage

349732 Mortgage Conventional adjustable mortgage (ARM)

348832 Mortgage Other mortgage

348819 Mortgage Conventional adjustable mortgage (ARM)

348153 Mortgage Other mortgage

348795 Mortgage Other mortgage

349629 Mortgage Conventional fixed mortgage

349860 Mortgage Conventional fixed mortgage

346867 Mortgage Other mortgage

349856 Mortgage Conventional fixed mortgage

349841 Mortgage Conventional fixed mortgage

348797 Mortgage Other mortgage

349754 Mortgage Conventional fixed mortgage

Page 133 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 98407 Web 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 23462 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 85051 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 02302 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 53210 Phone 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 06810 Web 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 12206 Web 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 93611 Phone 03/11/2013 03/13/2013

Loan servicing, payments, escrow account 27006 Referral 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 44685 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 11570 Postal mail 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 29910 Web 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 58078 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 91411 Referral 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 96746 Web 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 21903 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 33409 Referral 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 11213 Web 03/11/2013 03/12/2013

Loan servicing, payments, escrow account 28532 Web 03/11/2013 03/12/2013

Loan modification,collection,foreclosure 92647 Referral 03/11/2013 03/13/2013

Loan modification,collection,foreclosure 22042 Phone 03/11/2013 03/12/2013

Page 134 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Homeward Residential Closed with explanation Yes

Ocwen Closed with explanation Yes

Citibank In progress Yes

JPMorgan Chase In progress Yes

Ocwen In progress Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Citibank In progress Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

JPMorgan Chase Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo In progress Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

PNC Bank In progress Yes

Flagstar Bank In progress Yes

Capital One Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America In progress Yes

Bank of America In progress Yes

Page 135 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

348103 Mortgage FHA mortgage

348128 Mortgage Other mortgage

348092 Mortgage Conventional fixed mortgage

347011 Mortgage Conventional fixed mortgage

348087 Mortgage FHA mortgage

348091 Mortgage VA mortgage

346995 Mortgage Other mortgage

348114 Mortgage Home equity loan or line of credit

348113 Mortgage FHA mortgage

348089 Mortgage Home equity loan or line of credit

348121 Mortgage Conventional fixed mortgage

347051 Mortgage Other mortgage

348112 Mortgage Conventional fixed mortgage

348667 Mortgage Other mortgage

348120 Mortgage Conventional fixed mortgage

348108 Mortgage Conventional fixed mortgage

348059 Mortgage Conventional adjustable mortgage (ARM)

348007 Mortgage FHA mortgage

348039 Mortgage Other mortgage

348067 Mortgage Conventional adjustable mortgage (ARM)

348061 Mortgage Other mortgage

Page 136 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Credit decision / Underwriting 33759 Web 03/10/2013 03/13/2013

Loan servicing, payments, escrow account 39532 Web 03/10/2013 03/13/2013

Loan servicing, payments, escrow account 28768 Web 03/10/2013 03/13/2013

Loan modification,collection,foreclosure 96815 Web 03/10/2013 03/13/2013

Loan modification,collection,foreclosure 07825 Web 03/10/2013 03/13/2013

Loan servicing, payments, escrow account 85935 Web 03/10/2013 03/13/2013

Application, originator, mortgage broker 98126 Web 03/10/2013 03/13/2013

Loan modification,collection,foreclosure 60640 Web 03/10/2013 03/13/2013

Loan servicing, payments, escrow account 65809 Web 03/10/2013 03/13/2013

Loan servicing, payments, escrow account 33138 Web 03/10/2013 03/13/2013

Loan servicing, payments, escrow account 53018 Web 03/10/2013 03/13/2013

Loan modification,collection,foreclosure 89115 Web 03/10/2013 03/13/2013

Settlement process and costs 11422 Web 03/10/2013 03/13/2013

Loan modification,collection,foreclosure 33326 Web 03/10/2013 03/13/2013

Settlement process and costs 60005 Web 03/10/2013 03/13/2013

Loan modification,collection,foreclosure 07032 Web 03/10/2013 03/13/2013

Loan modification,collection,foreclosure 64109 Web 03/09/2013 03/11/2013

Credit decision / Underwriting 32778 Web 03/09/2013 03/11/2013

Loan servicing, payments, escrow account 07728 Postal mail 03/09/2013 03/11/2013

Loan servicing, payments, escrow account 20603 Web 03/09/2013 03/11/2013

Loan modification,collection,foreclosure 94577 Web 03/09/2013 03/11/2013

Page 137 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo In progress Yes

JPMorgan Chase Closed with explanation Yes

SN SERVICING CORPORATION Closed with explanation Yes

Bank of America In progress Yes

Wells Fargo In progress Yes

Dovenmuehle Mortgage Inc. Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Citibank In progress Yes

Bank of America In progress Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Ocwen Closed with non-monetary relief Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America In progress Yes

Ocwen Closed with explanation Yes

Page 138 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

348036 Mortgage FHA mortgage

348062 Mortgage Conventional fixed mortgage

348057 Mortgage Home equity loan or line of credit

347972 Mortgage Conventional adjustable mortgage (ARM)

348022 Mortgage Conventional fixed mortgage

348025 Mortgage Conventional fixed mortgage

348076 Mortgage Conventional adjustable mortgage (ARM)

348077 Mortgage Conventional fixed mortgage

348046 Mortgage Conventional fixed mortgage

346876 Mortgage Other mortgage

348012 Mortgage Other mortgage

346868 Mortgage Home equity loan or line of credit

348050 Mortgage Conventional adjustable mortgage (ARM)

347947 Mortgage FHA mortgage

347949 Mortgage Conventional fixed mortgage

348075 Mortgage Conventional adjustable mortgage (ARM)

348080 Mortgage Conventional fixed mortgage

348052 Mortgage Other mortgage

347923 Mortgage Conventional fixed mortgage

346359 Mortgage Second mortgage

347231 Mortgage Other mortgage

Page 139 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 99202 Web 03/09/2013 03/11/2013

Loan modification,collection,foreclosure 93444 Web 03/09/2013 03/11/2013

Loan servicing, payments, escrow account 91750 Web 03/09/2013 03/11/2013

Loan servicing, payments, escrow account 89139 Web 03/09/2013 03/11/2013

Loan modification,collection,foreclosure 95136 Web 03/09/2013 03/11/2013

Settlement process and costs 95917 Web 03/09/2013 03/11/2013

Loan modification,collection,foreclosure 28117 Web 03/09/2013 03/11/2013

Application, originator, mortgage broker 02171 Web 03/09/2013 03/11/2013

Credit decision / Underwriting 60471 Web 03/09/2013 03/11/2013

Loan modification,collection,foreclosure 30041 Postal mail 03/09/2013 03/11/2013

Loan modification,collection,foreclosure 94598 Postal mail 03/09/2013 03/11/2013

Application, originator, mortgage broker 91356 Postal mail 03/09/2013 03/11/2013

Application, originator, mortgage broker 07093 Web 03/09/2013 03/11/2013

Settlement process and costs 32433 Web 03/09/2013 03/11/2013

Loan servicing, payments, escrow account 86301 Web 03/09/2013 03/11/2013

Application, originator, mortgage broker 78732 Web 03/09/2013 03/11/2013

Loan servicing, payments, escrow account 18976 Web 03/09/2013 03/11/2013

Loan modification,collection,foreclosure 94598 Postal mail 03/09/2013 03/11/2013

Application, originator, mortgage broker 30528 Web 03/08/2013 03/13/2013

Application, originator, mortgage broker 11756 Postal mail 03/08/2013 03/08/2013

Loan modification,collection,foreclosure 20132 Fax 03/08/2013 03/11/2013

Page 140 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed with explanation Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Capital One In progress Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

JPMorgan Chase In progress Yes

JPMorgan Chase In progress Yes

TD Bank Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

HSBC Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes Yes

Page 141 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

346957 Mortgage Other mortgage

347345 Mortgage Other mortgage

347811 Mortgage VA mortgage

347730 Mortgage FHA mortgage

346807 Mortgage Conventional fixed mortgage

347580 Mortgage Conventional adjustable mortgage (ARM)

348027 Mortgage Other mortgage

346365 Mortgage FHA mortgage

346898 Mortgage Other mortgage

346969 Mortgage Other mortgage

348021 Mortgage Other mortgage

346463 Mortgage Conventional fixed mortgage

346927 Mortgage Other mortgage

347033 Mortgage Other mortgage

346915 Mortgage Other mortgage

347802 Mortgage Conventional fixed mortgage

346194 Mortgage Other mortgage

346980 Mortgage Conventional adjustable mortgage (ARM)

346968 Mortgage Other mortgage

347854 Mortgage Conventional fixed mortgage

346903 Mortgage Other mortgage

Page 142 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 27614 Referral 03/08/2013 03/12/2013

Loan servicing, payments, escrow account 08203 Referral 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 01463 Web 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 60620 Web 03/08/2013 03/08/2013

Application, originator, mortgage broker 70809 Web 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 85382 Web 03/08/2013 03/08/2013

Loan modification,collection,foreclosure Referral 03/08/2013 03/11/2013

Application, originator, mortgage broker 75243 Web 03/08/2013 03/08/2013

Loan servicing, payments, escrow account 11576 Referral 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 33165 Referral 03/08/2013 03/12/2013

Loan servicing, payments, escrow account 32765 Referral 03/08/2013 03/11/2013

Application, originator, mortgage broker 95678 Web 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 89451 Referral 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 19365 Web 03/08/2013 03/12/2013

Loan servicing, payments, escrow account 32713 Referral 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 43202 Phone 03/08/2013 03/11/2013

Application, originator, mortgage broker 08527 Web 03/08/2013 03/08/2013

Loan servicing, payments, escrow account 90230 Phone 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 11729 Referral 03/08/2013 03/13/2013

Loan servicing, payments, escrow account 11208 Phone 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 33040 Referral 03/08/2013 03/11/2013

Page 143 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

New York Community Bank Closed with explanation Yes

TD Bank Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

JPMorgan Chase Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Citibank In progress Yes

Quicken Loans Closed with explanation Yes Yes

Wells Fargo In progress Yes

Wells Fargo In progress Yes

EverBank In progress Yes

Wells Fargo Closed with explanation Yes

Charles Schwab Bank Closed Yes Yes

Wells Fargo Closed with explanation Yes Yes

JPMorgan Chase Closed with non-monetary relief Yes

EverBank In progress Yes

Citibank Closed with explanation Yes

Bank of America In progress Yes

HSBC Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

Bank of America In progress Yes

Page 144 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

345056 Mortgage Home equity loan or line of credit

348697 Mortgage Other mortgage

346486 Mortgage Other mortgage

346451 Mortgage Home equity loan or line of credit

347073 Mortgage Home equity loan or line of credit

347566 Mortgage Other mortgage

347595 Mortgage FHA mortgage

347545 Mortgage Conventional fixed mortgage

347884 Mortgage Conventional fixed mortgage

347897 Mortgage Conventional fixed mortgage

346189 Mortgage Other mortgage

347474 Mortgage Conventional fixed mortgage

347367 Mortgage Other mortgage

347369 Mortgage Other mortgage

346956 Mortgage Other mortgage

347600 Mortgage Conventional fixed mortgage

347373 Mortgage Other mortgage

347940 Mortgage Conventional adjustable mortgage (ARM)

348215 Mortgage Other mortgage

347340 Mortgage Other mortgage

347885 Mortgage FHA mortgage

Page 145 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 85373 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 11412 Referral 03/08/2013 03/12/2013

Loan servicing, payments, escrow account 66104 Phone 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 33177 Web 03/08/2013 03/11/2013

Application, originator, mortgage broker Postal mail 03/08/2013 03/08/2013

Loan servicing, payments, escrow account 97220 Phone 03/08/2013 03/08/2013

Loan modification,collection,foreclosure 64504 Web 03/08/2013 03/08/2013

Application, originator, mortgage broker 77057 Web 03/08/2013 03/08/2013

Loan servicing, payments, escrow account 33952 Web 03/08/2013 03/11/2013

Application, originator, mortgage broker 95926 Web 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 98119 Web 03/08/2013 03/08/2013

Loan modification,collection,foreclosure 44121 Phone 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 94920 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 95492 Referral 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 93626 Referral 03/08/2013 03/12/2013

Loan modification,collection,foreclosure 21666 Web 03/08/2013 03/08/2013

Loan modification,collection,foreclosure 27265 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 46064 Web 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 20748 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure Referral 03/08/2013 03/11/2013

Credit decision / Underwriting 87110 Web 03/08/2013 03/11/2013

Page 146 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

BBVA Compass In progress Yes

Wells Fargo In progress Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

Seterus Closed with explanation Yes

Bank of America Closed with explanation Yes

BBVA Compass In progress Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Citibank In progress Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo In progress Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

Page 147 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

347939 Mortgage VA mortgage

346948 Mortgage Other mortgage

346922 Mortgage Other mortgage

346929 Mortgage Other mortgage

346932 Mortgage Other mortgage

346981 Mortgage Conventional adjustable mortgage (ARM)

346943 Mortgage Other mortgage

345053 Mortgage Other mortgage

347880 Mortgage Conventional fixed mortgage

346467 Mortgage Conventional fixed mortgage

348259 Mortgage Other mortgage

347205 Mortgage Conventional fixed mortgage

347911 Mortgage FHA mortgage

346429 Mortgage Conventional fixed mortgage

345059 Mortgage Second mortgage

347920 Mortgage Other mortgage

347510 Mortgage FHA mortgage

346928 Mortgage Other mortgage

347093 Mortgage Conventional fixed mortgage

348481 Mortgage Other mortgage

347363 Mortgage Other mortgage

Page 148 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 98501 Web 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 37920 Referral 03/08/2013 03/12/2013

Loan servicing, payments, escrow account 19551 Referral 03/08/2013 03/12/2013

Loan servicing, payments, escrow account 33196 Referral 03/08/2013 03/12/2013

Loan servicing, payments, escrow account 19465 Referral 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 90230 Phone 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 75402 Referral 03/08/2013 03/12/2013

Loan modification,collection,foreclosure 11210 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 22209 Phone 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 16354 Web 03/08/2013 03/08/2013

Loan modification,collection,foreclosure 20904 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 35215 Web 03/08/2013 03/08/2013

Loan servicing, payments, escrow account 17368 Web 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 60525 Web 03/08/2013 03/08/2013

Loan modification,collection,foreclosure 27513 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure Referral 03/08/2013 03/24/2013

Loan servicing, payments, escrow account 89122 Web 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 33321 Referral 03/08/2013 03/12/2013

Loan servicing, payments, escrow account 19810 Web 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 92505 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 76017 Referral 03/08/2013 03/11/2013

Page 149 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Sovereign Bank In progress Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Wells Fargo In progress Yes

JPMorgan Chase In progress Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase In progress Yes

Homeward Residential Closed with explanation Yes

EverBank In progress Yes

PNC Bank In progress Yes

Loan Care Closed with explanation No Yes

SunTrust Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

OneWest Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

U.S. Bancorp In progress Yes

Page 150 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

348011 Mortgage Conventional adjustable mortgage (ARM)

347268 Mortgage Conventional fixed mortgage

347632 Mortgage Other mortgage

347882 Mortgage Other mortgage

346895 Mortgage Conventional adjustable mortgage (ARM)

347380 Mortgage Other mortgage

347374 Mortgage Other mortgage

346953 Mortgage Other mortgage

347434 Mortgage Conventional fixed mortgage

347361 Mortgage Other mortgage

346213 Mortgage Other mortgage

347564 Mortgage Other mortgage

347907 Mortgage FHA mortgage

346456 Mortgage Home equity loan or line of credit

347934 Mortgage Conventional fixed mortgage

347339 Mortgage Home equity loan or line of credit

347282 Mortgage Conventional fixed mortgage

345141 Mortgage Conventional fixed mortgage

346884 Mortgage Other mortgage

348327 Mortgage Other mortgage

346510 Mortgage Conventional adjustable mortgage (ARM)

Page 151 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 95336 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 94506 Web 03/08/2013 03/08/2013

Loan modification,collection,foreclosure 34953 Phone 03/08/2013 03/08/2013

Loan modification,collection,foreclosure 94538 Referral 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 89123 Web 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 21793 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 30603 Referral 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 74137 Referral 03/08/2013 03/12/2013

Loan modification,collection,foreclosure 92506 Web 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 91724 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 32907 Postal mail 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 21225 Postal mail 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 02026 Web 03/08/2013 03/11/2013

Settlement process and costs 32817 Web 03/08/2013 03/08/2013

Loan servicing, payments, escrow account 94520 Web 03/08/2013 03/11/2013

Loan servicing, payments, escrow account Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 84770 Web 03/08/2013 03/08/2013

Loan modification,collection,foreclosure 95695 Web 03/08/2013 03/08/2013

Loan modification,collection,foreclosure 85206 Referral 03/08/2013 03/12/2013

Loan modification,collection,foreclosure 97009 Referral 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 21202 Phone 03/08/2013 03/12/2013

Page 152 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

U.S. Bancorp Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo In progress Yes

JPMorgan Chase In progress Yes

HSBC Closed with explanation Yes

Webster Bank Closed with explanation Yes

Select Portfolio Servicing, Inc In progress Yes

Select Portfolio Servicing, Inc In progress Yes

HSBC Closed with explanation Yes

Pacific Union Financial, LLC Closed with explanation Yes

BMO Harris In progress Yes

JPMorgan Chase In progress Yes

RBS Citizens Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bogman, Inc Closed with explanation Yes

Page 153 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

347337 Mortgage Other mortgage

347294 Mortgage Conventional fixed mortgage

347356 Mortgage Other mortgage

347336 Mortgage Other mortgage

346963 Mortgage Second mortgage

346919 Mortgage Other mortgage

347378 Mortgage Other mortgage

346908 Mortgage Other mortgage

346935 Mortgage Other mortgage

347776 Mortgage Conventional adjustable mortgage (ARM)

346883 Mortgage Other mortgage

345054 Mortgage Other mortgage

346252 Mortgage Conventional fixed mortgage

346777 Mortgage Conventional fixed mortgage

347316 Mortgage Conventional fixed mortgage

347878 Mortgage Conventional fixed mortgage

347687 Mortgage Conventional fixed mortgage

347719 Mortgage FHA mortgage

348310 Mortgage Other mortgage

347449 Mortgage Conventional fixed mortgage

347914 Mortgage Other mortgage

Page 154 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 33141 Referral 03/08/2013 03/11/2013

Application, originator, mortgage broker 34990 Web 03/08/2013 03/08/2013

Loan modification,collection,foreclosure 92822 Referral 03/08/2013 03/11/2013

Loan servicing, payments, escrow account Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 18018 Referral 03/08/2013 03/12/2013

Loan servicing, payments, escrow account 53119 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 98903 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 92320 Referral 03/08/2013 03/12/2013

Loan servicing, payments, escrow account 77802 Referral 03/08/2013 03/11/2013

Settlement process and costs 76904 Phone 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 85304 Referral 03/08/2013 03/12/2013

Loan modification,collection,foreclosure 11701 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 06111 Web 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 98109 Web 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 32780 Web 03/08/2013 03/08/2013

Loan modification,collection,foreclosure 02562 Web 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 91411 Web 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 03825 Phone 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 75154 Referral 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 06606 Phone 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 80540 Web 03/08/2013 03/11/2013

Page 155 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

MetLife Bank Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo In progress Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

JPMorgan Chase In progress Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with non-monetary relief Yes

Green Tree Servicing, LLC Closed with explanation Yes

Ocwen In progress Yes

Page 156 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

347869 Mortgage Conventional fixed mortgage

347045 Mortgage Conventional adjustable mortgage (ARM)

346880 Mortgage Other mortgage

347440 Mortgage FHA mortgage

347371 Mortgage Other mortgage

347630 Mortgage Conventional fixed mortgage

346190 Mortgage Conventional adjustable mortgage (ARM)

345057 Mortgage Conventional adjustable mortgage (ARM)

346779 Mortgage Other mortgage

347080 Mortgage Conventional adjustable mortgage (ARM)

347391 Mortgage Conventional fixed mortgage

346346 Mortgage Conventional adjustable mortgage (ARM)

347346 Mortgage Other mortgage

347926 Mortgage Conventional fixed mortgage

347749 Mortgage VA mortgage

346363 Mortgage Conventional fixed mortgage

347386 Mortgage Other mortgage

346907 Mortgage Other mortgage

346945 Mortgage Other mortgage

347341 Mortgage Other mortgage

346839 Mortgage Conventional fixed mortgage

Page 157 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 80110 Web 03/08/2013 03/11/2013

Credit decision / Underwriting 48170 Web 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 43065 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 46176 Web 03/08/2013 03/08/2013

Loan modification,collection,foreclosure 98467 Referral 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 34209 Web 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 22003 Web 03/08/2013 03/08/2013

Loan modification,collection,foreclosure 94513 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 48382 Fax 03/08/2013 03/13/2013

Settlement process and costs 37205 Phone 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 91306 Web 03/08/2013 03/08/2013

Loan servicing, payments, escrow account 06513 Fax 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 34982 Referral 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 33330 Web 03/08/2013 03/11/2013

Settlement process and costs 29229 Web 03/08/2013 03/11/2013

Application, originator, mortgage broker 20015 Web 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 95136 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 18707 Referral 03/08/2013 03/12/2013

Loan modification,collection,foreclosure 53074 Referral 03/08/2013 03/12/2013

Loan modification,collection,foreclosure 60618 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 28403 Phone 03/08/2013 03/11/2013

Page 158 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Green Tree Servicing, LLC Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

PNC Bank In progress Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo In progress Yes

Selene Finance Closed with explanation Yes

PNC Bank In progress Yes

OneWest Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

TD Bank Closed with explanation Yes

HSBC Closed with explanation Yes Yes

Wells Fargo In progress Yes

American Financial Resources, Inc. Closed with explanation Yes

Citibank Closed with explanation Yes

RBS Citizens Closed with monetary relief Yes

Ocwen In progress Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 159 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

347382 Mortgage Other mortgage

347376 Mortgage Other mortgage

346812 Mortgage VA mortgage

347331 Mortgage Other mortgage

348005 Mortgage Other mortgage

347260 Mortgage Conventional fixed mortgage

344976 Mortgage Other mortgage

347009 Mortgage Conventional fixed mortgage

345047 Mortgage Other mortgage

348337 Mortgage Other mortgage

348695 Mortgage Conventional fixed mortgage

347640 Mortgage FHA mortgage

348689 Mortgage Other mortgage

347872 Mortgage Home equity loan or line of credit

347360 Mortgage Other mortgage

345051 Mortgage Other mortgage

345062 Mortgage Other mortgage

345065 Mortgage Other mortgage

345058 Mortgage Other mortgage

347107 Mortgage Conventional fixed mortgage

347366 Mortgage Other mortgage

Page 160 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 93422 Referral 03/08/2013 03/11/2013

Other 24014 Referral 03/08/2013 03/11/2013

Credit decision / Underwriting 48162 Web 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 93274 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 98629 Referral 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 80014 Web 03/08/2013 03/08/2013

Loan modification,collection,foreclosure 48382 Fax 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 31406 Phone 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 90025 Referral 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 73439 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 92677 Web 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 32444 Web 03/08/2013 03/08/2013

Loan modification,collection,foreclosure 66614 Referral 03/08/2013 03/11/2013

Loan servicing, payments, escrow account 22901 Web 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 95942 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 60409 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 32712 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 03053 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 98070 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 34203 Phone 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 37129 Referral 03/08/2013 03/11/2013

Page 161 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo In progress Yes

JPMorgan Chase In progress Yes

Mortgage Investors Corporation In progress Yes

JPMorgan Chase Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Citibank Closed with explanation Yes

Provident Funding Closed with explanation Yes

Nationstar Mortgage In progress Yes

U.S. Bancorp In progress Yes

Bank of the West Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with non-monetary relief Yes

Bank of America In progress Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Citibank In progress Yes

Citibank Closed with monetary relief Yes

PNC Bank In progress Yes

JPMorgan Chase Closed with explanation Yes

Page 162 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

347263 Mortgage FHA mortgage

347843 Mortgage Other mortgage

345052 Mortgage Other mortgage

347781 Mortgage Conventional adjustable mortgage (ARM)

348315 Mortgage Other mortgage

347879 Mortgage Other mortgage

347384 Mortgage Other mortgage

344975 Mortgage Other mortgage

346848 Mortgage Other mortgage

346421 Mortgage Other mortgage

347349 Mortgage Other mortgage

347516 Mortgage Conventional fixed mortgage

346902 Mortgage VA mortgage

345061 Mortgage Other mortgage

345171 Mortgage Conventional fixed mortgage

345600 Mortgage Conventional adjustable mortgage (ARM)

346106 Mortgage Other mortgage

346110 Mortgage Other mortgage

346528 Mortgage Conventional fixed mortgage

345575 Mortgage Conventional adjustable mortgage (ARM)

346103 Mortgage Other mortgage

Page 163 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 75075 Web 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 48168 Postal mail 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 63120 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 53142 Web 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 60652 Referral 03/08/2013 03/11/2013

Credit decision / Underwriting 41097 Web 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 37064 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 48382 Fax 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 28405 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 07747 Web 03/08/2013 03/08/2013

Loan servicing, payments, escrow account Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 48188 Web 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 81152 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 34983 Referral 03/08/2013 03/11/2013

Loan modification,collection,foreclosure 26034 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 33027 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 63376 Referral 03/07/2013 03/11/2013

Settlement process and costs 11577 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 11791 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 30281 Web 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 55431 Referral 03/07/2013 03/11/2013

Page 164 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Citibank Closed with explanation Yes

PHH Mortgage Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Bank of America Closed with explanation Yes

Bayview Loan Servicing, LLC In progress Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Homeward Residential Closed with explanation Yes

Ocwen In progress Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes Yes

Valley National Bank Closed Yes

Quicken Loans In progress Yes

JPMorgan Chase In progress Yes

Seterus Closed with explanation Yes Yes

Page 165 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

346104 Mortgage Other mortgage

346116 Mortgage Home equity loan or line of credit

345120 Mortgage Conventional fixed mortgage

345729 Mortgage Conventional adjustable mortgage (ARM)

345537 Mortgage Conventional fixed mortgage

345572 Mortgage FHA mortgage

345076 Mortgage Other mortgage

345564 Mortgage Conventional fixed mortgage

346145 Mortgage Conventional fixed mortgage

345506 Mortgage Other mortgage

346115 Mortgage Other mortgage

345420 Mortgage Conventional fixed mortgage

346075 Mortgage Other mortgage

346183 Mortgage Conventional fixed mortgage

345538 Mortgage Other mortgage

346021 Mortgage Conventional fixed mortgage

345366 Mortgage Other mortgage

345202 Mortgage Other mortgage

346127 Mortgage Other mortgage

346172 Mortgage Conventional fixed mortgage

346123 Mortgage Other mortgage

Page 166 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 30263 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 30308 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 30052 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 24472 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 53211 Phone 03/07/2013 03/07/2013

Loan servicing, payments, escrow account 32901 Web 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 30213 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 20854 Web 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 95350 Web 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 33028 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 03042 Referral 03/07/2013 03/11/2013

Credit decision / Underwriting 30066 Web 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 15120 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 89044 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 98058 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 92728 Web 03/07/2013 03/08/2013

Application, originator, mortgage broker 35211 Postal mail 03/07/2013 03/25/2013

Loan modification,collection,foreclosure 95354 Postal mail 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 08618 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 30058 Web 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 03276 Referral 03/07/2013 03/11/2013

Page 167 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes Yes

PNC Bank In progress Yes

PHH Mortgage Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

Residential Credit Solutions Closed with explanation Yes

JPMorgan Chase In progress Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Residential Credit Solutions Closed with explanation Yes

Bank of America Closed with explanation Yes

SunTrust Bank Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Page 168 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

345278 Mortgage Other mortgage

343397 Mortgage Other mortgage

344959 Mortgage Other mortgage

343412 Mortgage Other mortgage

345500 Mortgage Other mortgage

346135 Mortgage Other mortgage

344584 Mortgage Conventional fixed mortgage

345040 Mortgage Other mortgage

346156 Mortgage Other mortgage

345086 Mortgage Other mortgage

345470 Mortgage Other mortgage

345948 Mortgage Conventional adjustable mortgage (ARM)

345242 Mortgage Conventional fixed mortgage

345530 Mortgage Other mortgage

346739 Mortgage Other mortgage

344306 Mortgage Other mortgage

345100 Mortgage Other mortgage

346231 Mortgage Other mortgage

346126 Mortgage Other mortgage

345535 Mortgage Other mortgage

346119 Mortgage Other mortgage

Page 169 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 72046 Referral 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 20639 Postal mail 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 10512 Postal mail 03/07/2013 03/08/2013

Other 92078 Postal mail 03/07/2013 03/12/2013

Loan modification,collection,foreclosure 08015 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 08010 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 90717 Web 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 02050 Fax 03/07/2013 03/11/2013

Loan modification,collection,foreclosure Fax 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 98029 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 76137 Referral 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 38109 Phone 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 55432 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 20774 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 32908 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 95240 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 18210 Referral 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 92008 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 08822 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 95823 Referral 03/07/2013 03/11/2013

Application, originator, mortgage broker 78756 Referral 03/07/2013 03/11/2013

Page 170 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

PHH Mortgage Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

EverBank In progress Yes

Green Tree Servicing, LLC Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Bank of America In progress Yes

Flagstar Bank Closed with explanation Yes

U.S. Bancorp Closed with non-monetary relief Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

Stearns Lending Closed with non-monetary relief Yes Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

PNC Bank In progress Yes

Union Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

Citibank Closed with explanation Yes

Page 171 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

345874 Mortgage Home equity loan or line of credit

345909 Mortgage Other mortgage

346031 Mortgage Conventional fixed mortgage

345152 Mortgage Other mortgage

346144 Mortgage Other mortgage

346006 Mortgage Conventional fixed mortgage

345026 Mortgage Conventional fixed mortgage

346096 Mortgage Other mortgage

345827 Mortgage Conventional adjustable mortgage (ARM)

345518 Mortgage Other mortgage

346089 Mortgage Other mortgage

345016 Mortgage Conventional fixed mortgage

344995 Mortgage Home equity loan or line of credit

345091 Mortgage Home equity loan or line of credit

346083 Mortgage Other mortgage

344401 Mortgage Other mortgage

345643 Mortgage Conventional fixed mortgage

345501 Mortgage Other mortgage

345084 Mortgage Other mortgage

345105 Mortgage Other mortgage

345937 Mortgage Conventional fixed mortgage

Page 172 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 17109 Phone 03/07/2013 03/08/2013

Other 30542 Postal mail 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 90026 Web 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 33172 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 74821 Referral 03/07/2013 03/12/2013

Loan servicing, payments, escrow account 11422 Phone 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 43213 Web 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 93901 Referral 03/07/2013 03/11/2013

Settlement process and costs 92401 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 54401 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 20601 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 93458 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 97266 Web 03/07/2013 03/11/2013

Application, originator, mortgage broker 68502 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 90018 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 78620 Postal mail 03/07/2013 03/07/2013

Loan servicing, payments, escrow account 75119 Web 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 90291 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 78336 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 91604 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 48507 Web 03/07/2013 03/08/2013

Page 173 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Sovereign Bank Closed Yes

JPMorgan Chase Closed with explanation Yes

Citibank Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo In progress Yes

Homeward Residential Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Real Time Resolutions Closed with explanation Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

GreenPlanet Servicing, LLC Closed with explanation Yes

Specialized Loan Servicing LLC Closed Yes

UMB Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Citibank In progress Yes

Ocwen Closed with explanation Yes

OneWest Bank Closed with explanation Yes Yes

Carrington Mortgage Closed with explanation Yes Yes

Wells Fargo In progress Yes

HSBC Closed with explanation Yes

Page 174 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

346754 Mortgage Conventional fixed mortgage

345777 Mortgage Conventional fixed mortgage

345817 Mortgage Other mortgage

345799 Mortgage Conventional adjustable mortgage (ARM)

345129 Mortgage Home equity loan or line of credit

344627 Mortgage Other mortgage

346166 Mortgage Home equity loan or line of credit

345533 Mortgage Other mortgage

346179 Mortgage Conventional fixed mortgage

346114 Mortgage Other mortgage

345432 Mortgage Other mortgage

344543 Mortgage Conventional fixed mortgage

345622 Mortgage FHA mortgage

346170 Mortgage FHA mortgage

346130 Mortgage Other mortgage

346049 Mortgage Other mortgage

345352 Mortgage FHA mortgage

344309 Mortgage Other mortgage

345433 Mortgage Conventional fixed mortgage

345399 Mortgage Conventional fixed mortgage

346748 Mortgage Other mortgage

Page 175 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 98031 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 59860 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 90706 Phone 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 95070 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 60620 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 43076 Postal mail 03/07/2013 03/07/2013

Loan servicing, payments, escrow account 60014 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 94560 Referral 03/07/2013 03/14/2013

Loan servicing, payments, escrow account 86004 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 03109 Referral 03/07/2013 03/15/2013

Loan modification,collection,foreclosure 30054 Postal mail 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 07203 Phone 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 33612 Web 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 22192 Web 03/07/2013 03/08/2013

Application, originator, mortgage broker 48371 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 60030 Referral 03/07/2013 03/08/2013

Application, originator, mortgage broker 33025 Web 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 28803 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 44105 Web 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 32738 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 20744 Referral 03/07/2013 03/11/2013

Page 176 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America In progress Yes

Citibank Closed with explanation Yes Yes

Green Tree Servicing, LLC Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

Fifth Third Bank In progress Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Capital One Closed with explanation Yes

PNC Bank Closed with explanation Yes

Citibank In progress Yes

JPMorgan Chase In progress Yes

Wells Fargo In progress Yes

BMO Harris In progress Yes

Bank of America Closed with non-monetary relief Yes Yes

Bank of America Closed with non-monetary relief Yes

Fifth Third Bank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Nationstar Mortgage Closed with explanation Yes

Page 177 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

346120 Mortgage Other mortgage

346121 Mortgage Other mortgage

346111 Mortgage Other mortgage

345516 Mortgage Other mortgage

345735 Mortgage Home equity loan or line of credit

346073 Mortgage Other mortgage

345038 Mortgage Other mortgage

346078 Mortgage Other mortgage

346128 Mortgage Other mortgage

346147 Mortgage Home equity loan or line of credit

346084 Mortgage Other mortgage

346099 Mortgage Other mortgage

346091 Mortgage Other mortgage

345946 Mortgage Conventional fixed mortgage

346065 Mortgage Other mortgage

343398 Mortgage Other mortgage

345102 Mortgage Other mortgage

344297 Mortgage Conventional fixed mortgage

346134 Mortgage Other mortgage

344677 Mortgage Conventional fixed mortgage

346070 Mortgage Other mortgage

Page 178 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 08873 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 75232 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 91761 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 56364 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 08086 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 63121 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 91730 Referral 03/07/2013 03/12/2013

Loan modification,collection,foreclosure 43130 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 08753 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 18078 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 92620 Referral 03/07/2013 03/15/2013

Loan modification,collection,foreclosure 03234 Referral 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 94062 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 11427 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 20774 Referral 03/07/2013 03/11/2013

Other 89141 Postal mail 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 70360 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 90241 Web 03/07/2013 03/07/2013

Other 11101 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 44130 Web 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 96792 Referral 03/07/2013 03/11/2013

Page 179 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

HSBC Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Bank of America In progress Yes

PHH Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with non-monetary relief Yes

Bank of America In progress Yes

HSBC Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Nationstar Mortgage Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Select Portfolio Servicing, Inc In progress Yes

Flagstar Bank In progress Yes

Bayview Loan Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

The Huntington National Bank In progress Yes

JPMorgan Chase Closed with explanation Yes

Page 180 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

346113 Mortgage Second mortgage

345089 Mortgage Other mortgage

346129 Mortgage Other mortgage

345732 Mortgage Conventional fixed mortgage

345109 Mortgage Other mortgage

345296 Mortgage FHA mortgage

343589 Mortgage Other mortgage

346136 Mortgage Other mortgage

345542 Mortgage FHA mortgage

344405 Mortgage Other mortgage

346167 Mortgage VA mortgage

346074 Mortgage Other mortgage

345626 Mortgage FHA mortgage

344715 Mortgage Other mortgage

346150 Mortgage Conventional fixed mortgage

345164 Mortgage Other mortgage

345845 Mortgage Conventional fixed mortgage

345479 Mortgage Other mortgage

345504 Mortgage Other mortgage

345106 Mortgage Other mortgage

345861 Mortgage Home equity loan or line of credit

Page 181 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Application, originator, mortgage broker 06248 Referral 03/07/2013 03/15/2013

Loan modification,collection,foreclosure 82070 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 24012 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 06903 Web 03/07/2013 03/08/2013

Other 30097 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 04043 Phone 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 20902 Fax 03/07/2013 03/07/2013

Loan servicing, payments, escrow account 07045 Referral 03/07/2013 03/15/2013

Loan modification,collection,foreclosure 27610 Web 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 99577 Web 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 92223 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 55811 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 48170 Web 03/07/2013 03/08/2013

Application, originator, mortgage broker 29010 Postal mail 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 19033 Web 03/07/2013 03/08/2013

Application, originator, mortgage broker 48021 Postal mail 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 28203 Web 03/07/2013 03/08/2013

Other 30024 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 33607 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 19465 Referral 03/07/2013 03/11/2013

Application, originator, mortgage broker 90220 Web 03/07/2013 03/08/2013

Page 182 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo In progress Yes

Home Loan Center Inc f/k/a LendingTree Untimely response No

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

State Farm Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

U.S. Bancorp Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Loan Care Closed with explanation Yes

Resurgent Capital Services L.P. Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 183 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

345692 Mortgage Conventional adjustable mortgage (ARM)

345877 Mortgage Conventional fixed mortgage

345933 Mortgage Conventional fixed mortgage

345475 Mortgage Conventional fixed mortgage

346061 Mortgage Conventional fixed mortgage

345496 Mortgage Other mortgage

346085 Mortgage Other mortgage

345509 Mortgage Other mortgage

345029 Mortgage Conventional adjustable mortgage (ARM)

344529 Mortgage Other mortgage

346054 Mortgage Other mortgage

345077 Mortgage Other mortgage

346051 Mortgage Conventional adjustable mortgage (ARM)

344376 Mortgage Other mortgage

346067 Mortgage Other mortgage

344363 Mortgage Conventional fixed mortgage

343396 Mortgage Other mortgage

345510 Mortgage Other mortgage

344305 Mortgage Conventional fixed mortgage

344315 Mortgage Conventional fixed mortgage

345994 Mortgage Other mortgage

Page 184 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 22193 Phone 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 20770 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 94606 Web 03/07/2013 03/08/2013

Credit decision / Underwriting 01887 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 93729 Phone 03/07/2013 03/11/2013

Other 90503 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 10977 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 53098 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 34480 Web 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 30215 Postal mail 03/07/2013 03/07/2013

Credit decision / Underwriting 87002 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 92637 Referral 03/07/2013 03/13/2013

Credit decision / Underwriting 93940 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 48842 Postal mail 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 27615 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 60131 Web 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 01550 Referral 03/07/2013 03/15/2013

Loan modification,collection,foreclosure 10706 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 48023 Web 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 44142 Web 03/07/2013 03/07/2013

Other 34112 Postal mail 03/07/2013 03/11/2013

Page 185 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

Sovereign Bank Closed Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

RBS Citizens In progress Yes

HSBC In progress Yes

Green Tree Servicing, LLC Closed with explanation Yes

Ocwen Closed with non-monetary relief Yes

Bank of America Closed with non-monetary relief Yes

JPMorgan Chase In progress Yes

Ocwen Closed with explanation Yes

Fifth Third Bank Closed with non-monetary relief Yes

JPMorgan Chase In progress Yes

Seterus Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

Citibank Closed with explanation Yes

Flagstar Bank In progress Yes

Carrington Mortgage Closed with explanation Yes

Fifth Third Bank Closed with explanation Yes

Page 186 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

344541 Mortgage Conventional fixed mortgage

346526 Mortgage Other mortgage

344421 Mortgage Conventional fixed mortgage

345464 Mortgage FHA mortgage

344303 Mortgage Conventional fixed mortgage

346334 Mortgage Other mortgage

344302 Mortgage Conventional adjustable mortgage (ARM)

345166 Mortgage FHA mortgage

345529 Mortgage Other mortgage

345252 Mortgage Conventional fixed mortgage

346077 Mortgage Conventional adjustable mortgage (ARM)

344391 Mortgage Conventional adjustable mortgage (ARM)

343629 Mortgage Conventional fixed mortgage

345686 Mortgage Other mortgage

345375 Mortgage Other mortgage

345675 Mortgage Other mortgage

346186 Mortgage Conventional fixed mortgage

345490 Mortgage Conventional adjustable mortgage (ARM)

345621 Mortgage Conventional fixed mortgage

346357 Mortgage Other mortgage

346101 Mortgage Other mortgage

Page 187 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Application, originator, mortgage broker 12586 Web 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 98502 Referral 03/07/2013 03/11/2013

Application, originator, mortgage broker 10548 Web 03/07/2013 03/07/2013

Loan servicing, payments, escrow account 73546 Phone 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 94521 Web 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 30135 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 94582 Web 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 20014 Phone 03/07/2013 03/07/2013

Loan servicing, payments, escrow account 98007 Referral 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 33134 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 23452 Referral 03/07/2013 03/11/2013

Application, originator, mortgage broker 04333 Referral 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 33026 Web 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 07504 Postal mail 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 38654 Referral 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 93535 Phone 03/07/2013 03/07/2013

Loan servicing, payments, escrow account 91790 Web 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 98391 Web 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 02131 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 30135 Referral 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 03867 Referral 03/07/2013 03/11/2013

Page 188 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Citibank Closed with explanation Yes

Ocwen Closed with explanation Yes

Citibank Closed with explanation Yes

Citibank Closed with explanation Yes

Provident Funding Closed with monetary relief Yes

JPMorgan Chase In progress Yes

Green Tree Servicing, LLC Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase In progress Yes

OneWest Bank Closed with non-monetary relief Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

JPMorgan Chase In progress Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America In progress Yes

Green Tree Servicing, LLC Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

JPMorgan Chase Closed with explanation Yes

Citibank In progress Yes

Page 189 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

346100 Mortgage Other mortgage

345747 Mortgage Conventional fixed mortgage

345447 Mortgage Conventional fixed mortgage

345419 Mortgage Conventional fixed mortgage

346131 Mortgage Other mortgage

346534 Mortgage Other mortgage

345527 Mortgage Other mortgage

345534 Mortgage Other mortgage

344299 Mortgage Conventional fixed mortgage

345487 Mortgage Other mortgage

346094 Mortgage Other mortgage

346184 Mortgage FHA mortgage

345108 Mortgage Other mortgage

346071 Mortgage Other mortgage

346082 Mortgage Other mortgage

345679 Mortgage Other mortgage

345406 Mortgage Conventional adjustable mortgage (ARM)

343582 Mortgage Second mortgage

344350 Mortgage Conventional adjustable mortgage (ARM)

343457 Mortgage Other mortgage

342110 Mortgage Other mortgage

Page 190 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Settlement process and costs 20706 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 30024 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 21213 Web 03/07/2013 03/08/2013

Loan servicing, payments, escrow account 63021 Web 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 19375 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 98387 Referral 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 96793 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 33187 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 27332 Web 03/07/2013 03/07/2013

Loan modification,collection,foreclosure 96814 Postal mail 03/07/2013 03/07/2013

Other 30340 Referral 03/07/2013 03/11/2013

Loan servicing, payments, escrow account 67218 Web 03/07/2013 03/18/2013

Loan modification,collection,foreclosure 78023 Referral 03/07/2013 03/11/2013

Loan modification,collection,foreclosure 06516 Referral 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 96766 Referral 03/07/2013 03/11/2013

Settlement process and costs 80015 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 94506 Web 03/07/2013 03/08/2013

Loan modification,collection,foreclosure 60067 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 92057 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 91730 Referral 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 07735 Postal mail 03/06/2013 03/06/2013

Page 191 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes Yes

PNC Bank In progress Yes

Wells Fargo Closed with explanation Yes

Citibank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo In progress Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Flagstar Bank Closed with explanation Yes

Page 192 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

343985 Mortgage Conventional adjustable mortgage (ARM)

343927 Mortgage Conventional fixed mortgage

343769 Mortgage Conventional fixed mortgage

343745 Mortgage Conventional fixed mortgage

344021 Mortgage Conventional adjustable mortgage (ARM)

344150 Mortgage FHA mortgage

343507 Mortgage Other mortgage

344218 Mortgage Home equity loan or line of credit

344188 Mortgage Other mortgage

343015 Mortgage Other mortgage

343535 Mortgage Other mortgage

344095 Mortgage Conventional adjustable mortgage (ARM)

343483 Mortgage Other mortgage

343650 Mortgage Conventional fixed mortgage

344170 Mortgage Other mortgage

344658 Mortgage Other mortgage

343823 Mortgage Other mortgage

344224 Mortgage Other mortgage

344219 Mortgage Other mortgage

343846 Mortgage Conventional fixed mortgage

343952 Mortgage Conventional fixed mortgage

Page 193 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 11418 Web 03/06/2013 03/08/2013

Application, originator, mortgage broker 92108 Postal mail 03/06/2013 03/12/2013

Settlement process and costs 19018 Web 03/06/2013 03/06/2013

Loan modification,collection,foreclosure 29018 Web 03/06/2013 03/06/2013

Loan modification,collection,foreclosure 01050 Web 03/06/2013 03/11/2013

Loan modification,collection,foreclosure 78251 Web 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 28739 Referral 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 95838 Referral 03/06/2013 03/11/2013

Loan modification,collection,foreclosure 20850 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 07304 Postal mail 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 75043 Referral 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 06880 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 28105 Referral 03/06/2013 03/12/2013

Loan servicing, payments, escrow account 85711 Web 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 83301 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 34954 Referral 03/06/2013 03/15/2013

Loan modification,collection,foreclosure 89521 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 20879 Referral 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 08816 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 85268 Phone 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 21113 Web 03/06/2013 03/08/2013

Page 194 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes Yes

BluFi Lending Untimely response No

Wells Fargo Closed with explanation Yes Yes

Green Tree Servicing, LLC Closed with explanation Yes Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes

PNC Bank In progress Yes

Bank of America In progress Yes

Capital One Closed with explanation Yes

HSBC Closed with explanation Yes

HSBC Closed with explanation Yes

Sovereign Bank Closed Yes

Citibank In progress Yes

Cash Call Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Specialized Loan Servicing LLC In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with monetary relief Yes

PNC Bank Closed with explanation Yes Yes

BB&T Financial Closed with explanation Yes

Page 195 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

343889 Mortgage Conventional fixed mortgage

344336 Mortgage Other mortgage

344029 Mortgage VA mortgage

344227 Mortgage Other mortgage

343694 Mortgage Conventional fixed mortgage

344262 Mortgage VA mortgage

343817 Mortgage Other mortgage

344127 Mortgage Conventional adjustable mortgage (ARM)

343744 Mortgage Conventional fixed mortgage

343024 Mortgage Other mortgage

344151 Mortgage Conventional fixed mortgage

343611 Mortgage Other mortgage

343641 Mortgage Other mortgage

343475 Mortgage Other mortgage

344169 Mortgage Other mortgage

343554 Mortgage Conventional fixed mortgage

343986 Mortgage FHA mortgage

344372 Mortgage Conventional adjustable mortgage (ARM)

344211 Mortgage Other mortgage

344746 Mortgage Conventional adjustable mortgage (ARM)

343917 Mortgage Other mortgage

Page 196 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 85139 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 94124 Referral 03/06/2013 03/07/2013

Credit decision / Underwriting 46236 Web 03/06/2013 03/11/2013

Loan modification,collection,foreclosure 85206 Referral 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 48328 Web 03/06/2013 03/07/2013

Application, originator, mortgage broker 30047 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 30040 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 90815 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 33172 Web 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 36607 Postal mail 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 75181 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 22066 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 33145 Postal mail 03/06/2013 03/06/2013

Loan modification,collection,foreclosure Referral 03/06/2013 03/12/2013

Loan modification,collection,foreclosure 85233 Fax 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 85250 Web 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 92239 Web 03/06/2013 03/12/2013

Loan modification,collection,foreclosure 03103 Referral 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 30236 Referral 03/06/2013 03/14/2013

Loan modification,collection,foreclosure 92881 Web 03/06/2013 03/06/2013

Loan modification,collection,foreclosure 33187 Web 03/06/2013 03/11/2013

Page 197 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

U.S. Bancorp Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Bank of America In progress Yes

U.S. Bancorp Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Citibank Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes

Wells Fargo In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 198 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

342101 Mortgage Conventional fixed mortgage

343795 Mortgage Other mortgage

343789 Mortgage Other mortgage

344178 Mortgage Other mortgage

343786 Mortgage Other mortgage

343447 Mortgage Conventional fixed mortgage

343871 Mortgage Conventional fixed mortgage

344014 Mortgage Conventional fixed mortgage

344722 Mortgage Conventional fixed mortgage

344111 Mortgage Other mortgage

343509 Mortgage Other mortgage

344182 Mortgage Other mortgage

343794 Mortgage Other mortgage

344313 Mortgage Other mortgage

343923 Mortgage Conventional fixed mortgage

343471 Mortgage Other mortgage

343728 Mortgage Conventional fixed mortgage

344748 Mortgage Other mortgage

343766 Mortgage Conventional fixed mortgage

343829 Mortgage Conventional fixed mortgage

344409 Mortgage Other mortgage

Page 199 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 31707 Web 03/06/2013 03/19/2013

Loan modification,collection,foreclosure 24523 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 28173 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 31036 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 54241 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 92618 Web 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 92595 Web 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 78666 Phone 03/06/2013 03/12/2013

Loan servicing, payments, escrow account 07047 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 95747 Fax 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 22312 Referral 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 34293 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 21206 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 28273 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure Web 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 30040 Referral 03/06/2013 03/08/2013

Credit decision / Underwriting 91784 Web 03/06/2013 03/06/2013

Loan modification,collection,foreclosure 92660 Referral 03/06/2013 03/08/2013

Application, originator, mortgage broker 85207 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 21401 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 37122 Referral 03/06/2013 03/07/2013

Page 200 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Nationstar Mortgage Closed with explanation Yes

HSBC Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

Bank of America In progress Yes

Wells Fargo Closed with monetary relief Yes

Mid Valley Financial Untimely response No

Nationstar Mortgage Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

Ocwen Closed with explanation Yes

Wells Fargo In progress Yes

M&T Bank Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Wells Fargo In progress Yes

JPMorgan Chase In progress Yes

Quicken Loans Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

Page 201 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

343865 Mortgage Other mortgage

344181 Mortgage Other mortgage

343957 Mortgage Conventional adjustable mortgage (ARM)

344242 Mortgage Other mortgage

344149 Mortgage Conventional adjustable mortgage (ARM)

343521 Mortgage Other mortgage

344954 Mortgage Conventional adjustable mortgage (ARM)

343808 Mortgage Other mortgage

344096 Mortgage Other mortgage

344253 Mortgage Conventional fixed mortgage

344093 Mortgage Conventional fixed mortgage

343153 Mortgage Other mortgage

344969 Mortgage Other mortgage

344287 Mortgage Conventional fixed mortgage

344220 Mortgage Home equity loan or line of credit

344960 Mortgage Conventional fixed mortgage

344084 Mortgage Conventional fixed mortgage

344045 Mortgage Conventional fixed mortgage

343468 Mortgage Other mortgage

343782 Mortgage Other mortgage

343797 Mortgage Other mortgage

Page 202 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 01068 Postal mail 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 81505 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 17538 Web 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 90755 Referral 03/06/2013 03/14/2013

Loan modification,collection,foreclosure 53548 Phone 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 80303 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 91326 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 95472 Referral 03/06/2013 03/07/2013

Other 99212 Postal mail 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 30016 Phone 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 95076 Phone 03/06/2013 03/11/2013

Loan servicing, payments, escrow account 53217 Postal mail 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 90015 Fax 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 02891 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 07014 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 33145 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 07002 Web 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 11777 Web 03/06/2013 03/11/2013

Loan modification,collection,foreclosure 91913 Referral 03/06/2013 03/08/2013

Settlement process and costs 03261 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 02891 Referral 03/06/2013 03/12/2013

Page 203 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase In progress Yes

Ally Bank Closed with explanation Yes

Arbor Residential Mortgage LLC Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

BMO Harris In progress Yes

Nationstar Mortgage Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Carrington Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

JPMorgan Chase Closed with monetary relief Yes

RBS Citizens In progress Yes

Page 204 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

343911 Mortgage VA mortgage

343845 Mortgage Other mortgage

344009 Mortgage Conventional adjustable mortgage (ARM)

344140 Mortgage Other mortgage

344239 Mortgage Other mortgage

343822 Mortgage Other mortgage

344015 Mortgage Conventional fixed mortgage

344012 Mortgage Conventional adjustable mortgage (ARM)

343912 Mortgage Conventional fixed mortgage

344228 Mortgage Other mortgage

343466 Mortgage Other mortgage

344088 Mortgage Conventional adjustable mortgage (ARM)

343484 Mortgage Other mortgage

343735 Mortgage Conventional fixed mortgage

343463 Mortgage Other mortgage

343080 Mortgage Other mortgage

343980 Mortgage Conventional adjustable mortgage (ARM)

343926 Mortgage Conventional fixed mortgage

343560 Mortgage Conventional fixed mortgage

343830 Mortgage Other mortgage

343515 Mortgage Other mortgage

Page 205 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 28390 Postal mail 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 06442 Web 03/06/2013 03/06/2013

Loan modification,collection,foreclosure 08069 Web 03/06/2013 03/11/2013

Loan modification,collection,foreclosure 11106 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 49127 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 23703 Referral 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 34209 Web 03/06/2013 03/11/2013

Loan modification,collection,foreclosure 55746 Postal mail 03/06/2013 03/11/2013

Loan modification,collection,foreclosure 11735 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 94544 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 91602 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 33166 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 63383 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 96734 Web 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 92860 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 78250 Postal mail 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 07040 Web 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 78133 Web 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 30041 Web 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 61065 Phone 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 53405 Referral 03/06/2013 03/08/2013

Page 206 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Bank of America Closed with explanation Yes

Bank of America In progress Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America Closed with non-monetary relief Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

HSBC Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

OneWest Bank Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Bayview Loan Servicing, LLC In progress Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Page 207 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

343531 Mortgage Other mortgage

344031 Mortgage Conventional fixed mortgage

344200 Mortgage Other mortgage

344131 Mortgage Conventional fixed mortgage

343762 Mortgage Other mortgage

343844 Mortgage Conventional adjustable mortgage (ARM)

343552 Mortgage FHA mortgage

343576 Mortgage Other mortgage

343547 Mortgage Other mortgage

344192 Mortgage Other mortgage

344175 Mortgage Other mortgage

342130 Mortgage Conventional fixed mortgage

343697 Mortgage Conventional fixed mortgage

343922 Mortgage Home equity loan or line of credit

343086 Mortgage Conventional fixed mortgage

343511 Mortgage Other mortgage

343089 Mortgage Other mortgage

343618 Mortgage Other mortgage

344214 Mortgage Other mortgage

344971 Mortgage Other mortgage

344206 Mortgage Other mortgage

Page 208 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 19702 Referral 03/06/2013 03/08/2013

Application, originator, mortgage broker 92627 Phone 03/06/2013 03/12/2013

Loan modification,collection,foreclosure 94583 Referral 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 20905 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 95924 Postal mail 03/06/2013 03/13/2013

Loan modification,collection,foreclosure 15212 Web 03/06/2013 03/06/2013

Loan modification,collection,foreclosure 20879 Web 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 97060 Referral 03/06/2013 03/08/2013

Other 20874 Postal mail 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 94582 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 30338 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 48103 Web 03/06/2013 03/06/2013

Loan servicing, payments, escrow account 18940 Web 03/06/2013 03/06/2013

Loan modification,collection,foreclosure 30031 Phone 03/06/2013 03/07/2013

Credit decision / Underwriting 33510 Web 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 07108 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 87105 Postal mail 03/06/2013 03/06/2013

Loan modification,collection,foreclosure 92337 Postal mail 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 73195 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 10302 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 12303 Referral 03/06/2013 03/08/2013

Page 209 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase In progress Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with monetary relief Yes

Bank of America Closed with explanation Yes

BOK Finanical Corp Closed with explanation Yes

JPMorgan Chase Closed Yes

Bank of America In progress Yes

Page 210 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

344232 Mortgage Other mortgage

343781 Mortgage Other mortgage

343638 Mortgage Other mortgage

343723 Mortgage FHA mortgage

344294 Mortgage Conventional adjustable mortgage (ARM)

344724 Mortgage Conventional fixed mortgage

344197 Mortgage Home equity loan or line of credit

343055 Mortgage Other mortgage

344203 Mortgage Other mortgage

344194 Mortgage Other mortgage

343385 Mortgage Other mortgage

343840 Mortgage FHA mortgage

343743 Mortgage Conventional fixed mortgage

344159 Mortgage Other mortgage

343651 Mortgage Home equity loan or line of credit

343603 Mortgage Conventional fixed mortgage

343964 Mortgage Conventional fixed mortgage

344237 Mortgage Other mortgage

344234 Mortgage Other mortgage

343044 Mortgage Conventional fixed mortgage

344000 Mortgage Conventional fixed mortgage

Page 211 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 99516 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 21670 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 33837 Postal mail 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 28213 Phone 03/06/2013 03/07/2013

Settlement process and costs 48170 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 85051 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 85201 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 93422 Postal mail 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 34744 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 91731 Referral 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 91741 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 24540 Web 03/06/2013 03/07/2013

Application, originator, mortgage broker 89149 Web 03/06/2013 03/06/2013

Loan modification,collection,foreclosure 30152 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 53024 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 64093 Web 03/06/2013 03/07/2013

Application, originator, mortgage broker 11709 Postal mail 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 11427 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 19335 Referral 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 18657 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 33045 Phone 03/06/2013 03/08/2013

Page 212 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Wells Fargo In progress Yes

JPMorgan Chase In progress Yes

Ocwen Closed with explanation Yes

PHH Mortgage Closed with non-monetary relief Yes

JPMorgan Chase In progress Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo In progress Yes

Bank of America In progress Yes

Wells Fargo Closed with explanation Yes Yes

U.S. Bancorp Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Citibank Closed with explanation Yes Yes

Citibank Closed with monetary relief Yes

Citibank Closed with explanation Yes

Page 213 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

343783 Mortgage Other mortgage

343575 Mortgage Home equity loan or line of credit

344164 Mortgage FHA mortgage

344961 Mortgage Other mortgage

343815 Mortgage Other mortgage

343818 Mortgage Other mortgage

343430 Mortgage Home equity loan or line of credit

343784 Mortgage Other mortgage

344123 Mortgage VA mortgage

344217 Mortgage Other mortgage

343820 Mortgage Other mortgage

344524 Mortgage FHA mortgage

344083 Mortgage Other mortgage

344193 Mortgage Other mortgage

343512 Mortgage Other mortgage

342987 Mortgage FHA mortgage

343543 Mortgage Other mortgage

344319 Mortgage Other mortgage

344102 Mortgage Other mortgage

343508 Mortgage Other mortgage

344233 Mortgage Other mortgage

Page 214 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 19720 Referral 03/06/2013 03/07/2013

Credit decision / Underwriting 07866 Web 03/06/2013 03/06/2013

Loan modification,collection,foreclosure 37920 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 30004 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 28717 Referral 03/06/2013 03/12/2013

Loan servicing, payments, escrow account 90804 Referral 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 07109 Referral 03/06/2013 03/12/2013

Loan modification,collection,foreclosure 03106 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 76248 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 03087 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 55016 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 30311 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 32211 Postal mail 03/06/2013 03/11/2013

Loan modification,collection,foreclosure 91731 Referral 03/06/2013 03/08/2013

Application, originator, mortgage broker 65401 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 07607 Web 03/06/2013 03/06/2013

Loan modification,collection,foreclosure 71108 Fax 03/06/2013 03/14/2013

Loan modification,collection,foreclosure 33173 Referral 03/06/2013 03/07/2013

Other 20747 Postal mail 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 08904 Referral 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 53743 Referral 03/06/2013 03/08/2013

Page 215 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Regions Closed with explanation Yes

PNC Bank In progress Yes

Bank of America Closed with non-monetary relief Yes

Sovereign Bank Closed with explanation Yes

JPMorgan Chase In progress Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America Closed with explanation Yes

BB&T Financial Closed with explanation Yes

JPMorgan Chase In progress Yes

Franklin American Mortgage Company Closed with non-monetary relief Yes

Nationstar Mortgage Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Page 216 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

343386 Mortgage Other mortgage

343660 Mortgage FHA mortgage

343048 Mortgage Conventional fixed mortgage

344189 Mortgage Other mortgage

343561 Mortgage Conventional adjustable mortgage (ARM)

342991 Mortgage FHA mortgage

344215 Mortgage Other mortgage

343946 Mortgage Other mortgage

344039 Mortgage Conventional fixed mortgage

344732 Mortgage Other mortgage

344747 Mortgage Conventional adjustable mortgage (ARM)

343131 Mortgage Conventional fixed mortgage

343801 Mortgage Other mortgage

343976 Mortgage FHA mortgage

343805 Mortgage Other mortgage

344380 Mortgage Other mortgage

344202 Mortgage Other mortgage

343813 Mortgage Other mortgage

343653 Mortgage Other mortgage

343733 Mortgage VA mortgage

343658 Mortgage Conventional fixed mortgage

Page 217 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 48382 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 22405 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 30084 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 91606 Referral 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 34112 Phone 03/06/2013 03/12/2013

Loan modification,collection,foreclosure 54401 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 95341 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 49680 Postal mail 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 24017 Web 03/06/2013 03/11/2013

Other 21403 Postal mail 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 92881 Web 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 30005 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 60191 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 02126 Web 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 19114 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 53215 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 80108 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 09046 Referral 03/06/2013 03/07/2013

Application, originator, mortgage broker 32908 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 97050 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 15026 Postal mail 03/06/2013 03/07/2013

Page 218 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

SunTrust Bank In progress Yes

Bank of America Closed with explanation Yes

Capital One In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

BB&T Financial Closed with explanation Yes

Bank of America Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Bank of America Closed with explanation Yes

Flagstar Bank Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo In progress Yes

Wells Fargo Closed with explanation Yes

Page 219 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

343604 Mortgage Conventional adjustable mortgage (ARM)

344208 Mortgage Other mortgage

343819 Mortgage Other mortgage

344172 Mortgage Conventional fixed mortgage

344199 Mortgage Other mortgage

344278 Mortgage FHA mortgage

343438 Mortgage Other mortgage

344244 Mortgage Other mortgage

344296 Mortgage FHA mortgage

343734 Mortgage FHA mortgage

343097 Mortgage Other mortgage

343887 Mortgage Other mortgage

343984 Mortgage VA mortgage

343070 Mortgage Conventional fixed mortgage

344743 Mortgage Other mortgage

344231 Mortgage Other mortgage

343787 Mortgage Other mortgage

344284 Mortgage Other mortgage

343087 Mortgage VA mortgage

344940 Mortgage Other mortgage

343595 Mortgage Other mortgage

Page 220 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Application, originator, mortgage broker 90604 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 93906 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 55337 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 95610 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 33010 Referral 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 43119 Web 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 61107 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 21214 Referral 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 93726 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 07828 Web 03/06/2013 03/06/2013

Loan servicing, payments, escrow account 19143 Postal mail 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 55731 Postal mail 03/06/2013 03/07/2013

Application, originator, mortgage broker 55125 Web 03/06/2013 03/11/2013

Loan servicing, payments, escrow account 77025 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 66061 Referral 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 30046 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 32818 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 27557 Web 03/06/2013 03/07/2013

Credit decision / Underwriting 85204 Web 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 91730 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 91730 Referral 03/06/2013 03/08/2013

Page 221 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Flagstar Bank In progress Yes

Nationstar Mortgage Closed with explanation Yes

Sovereign Bank In progress Yes

Select Portfolio Servicing, Inc In progress Yes

PHH Mortgage Closed with non-monetary relief Yes

Wells Fargo In progress Yes

Wells Fargo In progress Yes

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with explanation No

Nationstar Mortgage Closed with explanation No

Page 222 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

344958 Mortgage Other mortgage

343796 Mortgage Other mortgage

343502 Mortgage Other mortgage

344209 Mortgage Other mortgage

343646 Mortgage Other mortgage

343973 Mortgage FHA mortgage

343516 Mortgage Other mortgage

343488 Mortgage Other mortgage

344080 Mortgage Other mortgage

343997 Mortgage Conventional adjustable mortgage (ARM)

343065 Mortgage Other mortgage

342946 Mortgage Other mortgage

342559 Mortgage Other mortgage

342835 Mortgage Conventional fixed mortgage

342176 Mortgage Other mortgage

342929 Mortgage Other mortgage

342918 Mortgage Other mortgage

341654 Mortgage Conventional fixed mortgage

342919 Mortgage Other mortgage

342886 Mortgage FHA mortgage

342973 Mortgage FHA mortgage

Page 223 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 11230 Referral 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 60016 Referral 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 28215 Referral 03/06/2013 03/13/2013

Loan modification,collection,foreclosure 83445 Referral 03/06/2013 03/08/2013

Loan modification,collection,foreclosure 20886 Postal mail 03/06/2013 03/07/2013

Loan modification,collection,foreclosure 20781 Web 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 20170 Referral 03/06/2013 03/08/2013

Loan servicing, payments, escrow account 78613 Referral 03/06/2013 03/08/2013

Other 80525 Postal mail 03/06/2013 03/07/2013

Loan servicing, payments, escrow account 56386 Web 03/06/2013 03/11/2013

Loan modification,collection,foreclosure 60053 Postal mail 03/06/2013 03/07/2013

Application, originator, mortgage broker 94127 Phone 03/05/2013 03/06/2013

Other 30340 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 40258 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 33328 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 48838 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 80109 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 76028 Web 03/05/2013 03/05/2013

Loan servicing, payments, escrow account 10023 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 46203 Web 03/05/2013 03/06/2013

Loan modification,collection,foreclosure 70056 Web 03/05/2013 03/07/2013

Page 224 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Citibank In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes Yes

Wells Fargo In progress Yes

JPMorgan Chase Closed with explanation Yes

Citibank In progress Yes

SunTrust Bank Closed with monetary relief Yes

Green Tree Servicing, LLC Closed with explanation Yes

Carrington Mortgage Closed with explanation Yes

Seterus In progress Yes

Citibank Closed with explanation Yes

Citibank Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America In progress Yes

Wells Fargo Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Citibank Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 225 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

342153 Mortgage Conventional fixed mortgage

342394 Mortgage Conventional fixed mortgage

341738 Mortgage Other mortgage

342536 Mortgage Other mortgage

342931 Mortgage Other mortgage

342530 Mortgage Other mortgage

342951 Mortgage Second mortgage

342500 Mortgage FHA mortgage

342199 Mortgage Other mortgage

342196 Mortgage Other mortgage

342943 Mortgage Conventional fixed mortgage

342950 Mortgage Conventional fixed mortgage

341070 Mortgage Other mortgage

342557 Mortgage Other mortgage

342251 Mortgage Other mortgage

342205 Mortgage Other mortgage

342230 Mortgage Other mortgage

342732 Mortgage Conventional fixed mortgage

342528 Mortgage Second mortgage

342915 Mortgage Other mortgage

342223 Mortgage Other mortgage

Page 226 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Credit decision / Underwriting 34231 Web 03/05/2013 03/06/2013

Application, originator, mortgage broker 10590 Web 03/05/2013 03/06/2013

Loan servicing, payments, escrow account 38141 Postal mail 03/05/2013 03/05/2013

Loan servicing, payments, escrow account 94080 Referral 03/05/2013 03/07/2013

Other 60073 Referral 03/05/2013 03/07/2013

Application, originator, mortgage broker 11721 Referral 03/05/2013 03/13/2013

Application, originator, mortgage broker 92130 Postal mail 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 76011 Phone 03/05/2013 03/06/2013

Application, originator, mortgage broker 94605 Referral 03/05/2013 03/08/2013

Loan modification,collection,foreclosure 90305 Referral 03/05/2013 03/08/2013

Application, originator, mortgage broker 08077 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 75119 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 20774 Referral 03/05/2013 03/05/2013

Loan servicing, payments, escrow account 33169 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 60448 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 30331 Referral 03/05/2013 03/08/2013

Loan modification,collection,foreclosure 94587 Referral 03/05/2013 03/08/2013

Loan modification,collection,foreclosure 90302 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 07850 Referral 03/05/2013 03/06/2013

Loan servicing, payments, escrow account 47038 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 19087 Referral 03/05/2013 03/07/2013

Page 227 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with monetary relief Yes

Bank of America Closed with non-monetary relief Yes

Valley National Bank Closed with monetary relief Yes

JPMorgan Chase In progress Yes

JPMorgan Chase Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Sovereign Bank Closed Yes Yes

Select Portfolio Servicing, Inc In progress Yes

Specialized Loan Servicing LLC In progress Yes

Yale Mortgage Corporation Closed Yes

Wells Fargo Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Citibank Closed with explanation Yes

HSBC Closed with explanation Yes

PNC Bank Closed with explanation Yes

Page 228 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

342134 Mortgage Other mortgage

342194 Mortgage Other mortgage

342137 Mortgage Other mortgage

342381 Mortgage Conventional fixed mortgage

342413 Mortgage Second mortgage

342291 Mortgage Other mortgage

342487 Mortgage Other mortgage

342311 Mortgage Conventional fixed mortgage

342215 Mortgage Home equity loan or line of credit

342899 Mortgage Other mortgage

342903 Mortgage Other mortgage

342880 Mortgage FHA mortgage

342565 Mortgage Other mortgage

342493 Mortgage Other mortgage

343369 Mortgage FHA mortgage

342908 Mortgage Other mortgage

342983 Mortgage Conventional fixed mortgage

343157 Mortgage Conventional fixed mortgage

342202 Mortgage Other mortgage

342263 Mortgage Second mortgage

342928 Mortgage Other mortgage

Page 229 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 33558 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 94105 Referral 03/05/2013 03/08/2013

Loan servicing, payments, escrow account 33767 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 92647 Web 03/05/2013 03/06/2013

Loan servicing, payments, escrow account 55810 Postal mail 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 90280 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 48858 Web 03/05/2013 03/05/2013

Application, originator, mortgage broker 15650 Web 03/05/2013 03/06/2013

Application, originator, mortgage broker 85226 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 11520 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 32174 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 32714 Web 03/05/2013 03/06/2013

Loan modification,collection,foreclosure 06070 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 07628 Postal mail 03/05/2013 03/13/2013

Loan servicing, payments, escrow account 20607 Web 03/05/2013 03/07/2013

Other 30340 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 19713 Web 03/05/2013 03/06/2013

Loan modification,collection,foreclosure 11590 Web 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 30004 Referral 03/05/2013 03/08/2013

Loan modification,collection,foreclosure 29572 Postal mail 03/05/2013 03/15/2013

Loan modification,collection,foreclosure 84065 Referral 03/05/2013 03/07/2013

Page 230 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

M&T Bank Closed Yes

BankUnited Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Quicken Loans Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

PNC Bank Closed with explanation Yes Yes

OneWest Bank Closed with explanation Yes

Bank of America In progress Yes

JPMorgan Chase In progress Yes

TD Bank Closed with non-monetary relief Yes Yes

SunTrust Bank Closed with non-monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Seterus Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

Ocwen Closed with explanation Yes

PHH Mortgage In progress Yes

Bank of America Closed with explanation Yes

Page 231 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

342917 Mortgage Other mortgage

342765 Mortgage Conventional fixed mortgage

342135 Mortgage Other mortgage

342274 Mortgage Other mortgage

342982 Mortgage Conventional fixed mortgage

342172 Mortgage VA mortgage

342590 Mortgage Conventional fixed mortgage

341706 Mortgage Other mortgage

342267 Mortgage Other mortgage

342423 Mortgage Conventional fixed mortgage

342555 Mortgage Other mortgage

342934 Mortgage Other mortgage

342901 Mortgage Other mortgage

343361 Mortgage Conventional adjustable mortgage (ARM)

342924 Mortgage Other mortgage

342178 Mortgage Other mortgage

342800 Mortgage Conventional fixed mortgage

342138 Mortgage Other mortgage

342170 Mortgage Home equity loan or line of credit

340808 Mortgage Conventional fixed mortgage

342529 Mortgage Other mortgage

Page 232 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 95350 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 19147 Web 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 32726 Referral 03/05/2013 03/07/2013

Application, originator, mortgage broker 94806 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 89508 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 77064 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 60526 Web 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 95822 Postal mail 03/05/2013 03/05/2013

Settlement process and costs 30047 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 17608 Phone 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 08087 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 27603 Referral 03/05/2013 03/07/2013

Application, originator, mortgage broker Referral 03/05/2013 03/15/2013

Loan modification,collection,foreclosure 90069 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 03055 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 15801 Web 03/05/2013 03/06/2013

Loan servicing, payments, escrow account 38060 Postal mail 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 34433 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 94531 Web 03/05/2013 03/05/2013

Other 20705 Referral 03/05/2013 03/07/2013

Page 233 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

OneWest Bank Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with monetary relief Yes

JPMorgan Chase Closed with explanation Yes

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

City National Bank Closed with explanation Yes

Wells Fargo In progress Yes

American Internet Mortgage, Inc Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo In progress Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

Ocwen Closed with explanation Yes

Capital One In progress Yes

Page 234 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

342876 Mortgage Conventional fixed mortgage

342207 Mortgage Other mortgage

342169 Mortgage Other mortgage

342745 Mortgage Conventional fixed mortgage

342552 Mortgage Other mortgage

342558 Mortgage Other mortgage

342621 Mortgage Conventional adjustable mortgage (ARM)

342253 Mortgage Other mortgage

342551 Mortgage Other mortgage

342166 Mortgage Other mortgage

342222 Mortgage Other mortgage

342524 Mortgage Other mortgage

342896 Mortgage Other mortgage

342927 Mortgage Other mortgage

342776 Mortgage Other mortgage

342525 Mortgage Other mortgage

342167 Mortgage Conventional fixed mortgage

342911 Mortgage Other mortgage

342563 Mortgage Other mortgage

342198 Mortgage Other mortgage

342248 Mortgage Other mortgage

Page 235 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 19014 Web 03/05/2013 03/06/2013

Loan modification,collection,foreclosure 31210 Referral 03/05/2013 03/08/2013

Loan modification,collection,foreclosure 33179 Referral 03/05/2013 03/07/2013

Settlement process and costs 20018 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 90210 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 10466 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 19131 Phone 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 27410 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 33414 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 77590 Referral 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 76016 Referral 03/05/2013 03/07/2013

Other 33144 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 10928 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 70001 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 35603 Web 03/05/2013 03/08/2013

Application, originator, mortgage broker 11103 Referral 03/05/2013 03/06/2013

Settlement process and costs 78750 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 10473 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 48212 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 94503 Referral 03/05/2013 03/08/2013

Loan modification,collection,foreclosure 32701 Referral 03/05/2013 03/07/2013

Page 236 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with monetary relief Yes Yes

SunTrust Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Citibank Closed with explanation Yes

JPMorgan Chase In progress Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

PNC Bank In progress Yes

Bank of America Closed with explanation Yes

Bank of America In progress Yes

Wells Fargo In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Page 237 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

342185 Mortgage Other mortgage

342189 Mortgage Conventional fixed mortgage

342412 Mortgage Conventional fixed mortgage

342171 Mortgage Other mortgage

342527 Mortgage Home equity loan or line of credit

342772 Mortgage FHA mortgage

342270 Mortgage FHA mortgage

341651 Mortgage Conventional fixed mortgage

342909 Mortgage Other mortgage

342483 Mortgage Conventional fixed mortgage

342834 Mortgage Conventional fixed mortgage

342252 Mortgage Other mortgage

342614 Mortgage Conventional adjustable mortgage (ARM)

342715 Mortgage Conventional fixed mortgage

342830 Mortgage Other mortgage

342825 Mortgage Conventional adjustable mortgage (ARM)

342775 Mortgage Home equity loan or line of credit

342920 Mortgage Other mortgage

342605 Mortgage VA mortgage

342541 Mortgage Other mortgage

342097 Mortgage Other mortgage

Page 238 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 07603 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 94947 Referral 03/05/2013 03/08/2013

Settlement process and costs 17601 Web 03/05/2013 03/06/2013

Loan modification,collection,foreclosure 33433 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 14085 Referral 03/05/2013 03/06/2013

Application, originator, mortgage broker 30519 Web 03/05/2013 03/06/2013

Loan modification,collection,foreclosure 21122 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure Web 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 91356 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 30331 Web 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 40258 Web 03/05/2013 03/06/2013

Loan servicing, payments, escrow account 80305 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 85262 Web 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 81108 Phone 03/05/2013 03/06/2013

Application, originator, mortgage broker 58540 Postal mail 03/05/2013 03/06/2013

Loan modification,collection,foreclosure 98258 Web 03/05/2013 03/07/2013

Settlement process and costs 01945 Web 03/05/2013 03/06/2013

Loan servicing, payments, escrow account 45415 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 78260 Web 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 89110 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 59068 Referral 03/05/2013 03/06/2013

Page 239 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed Yes

Wells Fargo Closed with non-monetary relief Yes

RBS Citizens Closed with explanation Yes

Quicken Loans Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

State Home Mortgage Untimely response No

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes

Capital One Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

Sovereign Bank Closed with explanation Yes

Bank of America Closed with monetary relief Yes

Nationstar Mortgage Closed with explanation Yes

HSBC Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

Page 240 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

342623 Mortgage Other mortgage

342611 Mortgage Conventional fixed mortgage

342981 Mortgage Conventional adjustable mortgage (ARM)

342630 Mortgage Conventional fixed mortgage

342523 Mortgage Other mortgage

342832 Mortgage Conventional fixed mortgage

340722 Mortgage FHA mortgage

342906 Mortgage Other mortgage

342088 Mortgage Other mortgage

342848 Mortgage Conventional fixed mortgage

342926 Mortgage Other mortgage

342470 Mortgage Other mortgage

341774 Mortgage Other mortgage

342300 Mortgage Conventional fixed mortgage

342197 Mortgage Other mortgage

342935 Mortgage Other mortgage

342182 Mortgage Other mortgage

342219 Mortgage Other mortgage

341656 Mortgage Home equity loan or line of credit

342191 Mortgage Other mortgage

342438 Mortgage Conventional fixed mortgage

Page 241 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Other 20747 Postal mail 03/05/2013 03/07/2013

Application, originator, mortgage broker 92024 Web 03/05/2013 03/05/2013

Loan servicing, payments, escrow account 81507 Web 03/05/2013 03/06/2013

Loan modification,collection,foreclosure 63301 Web 03/05/2013 03/07/2013

Other 33144 Referral 03/05/2013 03/07/2013

Credit decision / Underwriting 17011 Web 03/05/2013 03/06/2013

Loan modification,collection,foreclosure 30906 Web 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 95206 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 19050 Postal mail 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 19720 Web 03/05/2013 03/06/2013

Loan modification,collection,foreclosure 48167 Referral 03/05/2013 03/07/2013

Settlement process and costs 02703 Phone 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 30228 Postal mail 03/05/2013 03/05/2013

Application, originator, mortgage broker 30058 Referral 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 90008 Referral 03/05/2013 03/08/2013

Other 93065 Referral 03/05/2013 03/07/2013

Settlement process and costs 45458 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 81052 Referral 03/05/2013 03/06/2013

Credit decision / Underwriting 27511 Web 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 94513 Referral 03/05/2013 03/08/2013

Loan servicing, payments, escrow account 02896 Web 03/05/2013 03/05/2013

Page 242 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

OneWest Bank Closed Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Carrington Mortgage Closed with explanation Yes

EverBank In progress Yes

James B. Nutter & Company Closed with explanation Yes Yes

OneWest Bank Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Ocwen Closed with explanation Yes

Specialized Loan Servicing LLC Closed with explanation Yes

Wells Fargo In progress Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase In progress Yes

Citibank In progress Yes

SunTrust Bank Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 243 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

342756 Mortgage Conventional fixed mortgage

342186 Mortgage Other mortgage

342086 Mortgage Conventional fixed mortgage

342971 Mortgage FHA mortgage

342193 Mortgage Home equity loan or line of credit

342856 Mortgage FHA mortgage

342904 Mortgage FHA mortgage

342567 Mortgage Other mortgage

342710 Mortgage FHA mortgage

342096 Mortgage Other mortgage

342550 Mortgage Other mortgage

341743 Mortgage Other mortgage

342549 Mortgage Other mortgage

342932 Mortgage Other mortgage

342649 Mortgage Conventional fixed mortgage

342504 Mortgage Conventional adjustable mortgage (ARM)

343023 Mortgage Other mortgage

342087 Mortgage Conventional adjustable mortgage (ARM)

342734 Mortgage Other mortgage

342462 Mortgage FHA mortgage

342701 Mortgage FHA mortgage

Page 244 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Application, originator, mortgage broker 02149 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 75227 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 07031 Phone 03/05/2013 03/05/2013

Loan servicing, payments, escrow account 46236 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 92629 Referral 03/05/2013 03/08/2013

Loan modification,collection,foreclosure 30339 Phone 03/05/2013 03/07/2013

Loan modification,collection,foreclosure Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 77450 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 48464 Phone 03/05/2013 03/06/2013

Loan servicing, payments, escrow account 85225 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 30038 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 08505 Postal mail 03/05/2013 03/05/2013

Loan servicing, payments, escrow account 94080 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 55445 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 85743 Web 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 43082 Web 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 49010 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 30253 Phone 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 49457 Phone 03/05/2013 03/06/2013

Loan modification,collection,foreclosure 30126 Web 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 23452 Web 03/05/2013 03/07/2013

Page 245 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

HSBC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Vericrest Financial Closed with explanation Yes

EverBank In progress Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

U.S. Bancorp Closed with non-monetary relief Yes

Capital One Closed with monetary relief Yes

Ocwen Closed with explanation Yes Yes

Wells Fargo Closed with monetary relief Yes

JPMorgan Chase In progress Yes

Bank of America Closed with non-monetary relief Yes

Flagstar Bank Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Page 246 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

342206 Mortgage Other mortgage

342902 Mortgage Other mortgage

342604 Mortgage Reverse mortgage

342957 Mortgage Conventional fixed mortgage

342907 Mortgage Other mortgage

342228 Mortgage Other mortgage

342860 Mortgage Conventional fixed mortgage

343041 Mortgage Other mortgage

342833 Mortgage Conventional adjustable mortgage (ARM)

342674 Mortgage Conventional fixed mortgage

342893 Mortgage Other mortgage

342788 Mortgage Conventional fixed mortgage

342874 Mortgage Conventional adjustable mortgage (ARM)

342312 Mortgage Conventional fixed mortgage

341655 Mortgage VA mortgage

342939 Mortgage Other mortgage

342532 Mortgage Other mortgage

343146 Mortgage Other mortgage

342190 Mortgage Other mortgage

342759 Mortgage Other mortgage

342778 Mortgage Conventional adjustable mortgage (ARM)

Page 247 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 30058 Referral 03/05/2013 03/08/2013

Loan modification,collection,foreclosure 90047 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 19044 Phone 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 75606 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 94583 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 33410 Referral 03/05/2013 03/08/2013

Loan modification,collection,foreclosure 36081 Web 03/05/2013 03/06/2013

Loan servicing, payments, escrow account 48036 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 95634 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 02919 Web 03/05/2013 03/06/2013

Settlement process and costs 98305 Web 03/05/2013 03/06/2013

Loan servicing, payments, escrow account 70714 Phone 03/05/2013 03/06/2013

Loan modification,collection,foreclosure 91214 Web 03/05/2013 03/06/2013

Loan servicing, payments, escrow account 06479 Web 03/05/2013 03/07/2013

Application, originator, mortgage broker 39470 Web 03/05/2013 03/05/2013

Loan servicing, payments, escrow account 30318 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 03801 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 20772 Phone 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 92553 Referral 03/05/2013 03/08/2013

Application, originator, mortgage broker 08046 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 60625 Web 03/05/2013 03/07/2013

Page 248 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

U.S. Bancorp Closed with non-monetary relief Yes

Wells Fargo In progress Yes

PennyMac Loan Services, LLC In progress Yes

SunTrust Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Ocwen Closed with monetary relief Yes

Ocwen Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

Ocwen Closed with explanation Yes

Citibank In progress Yes

Sovereign Bank Closed Yes Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

PHH Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Page 249 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

342244 Mortgage Other mortgage

342970 Mortgage Conventional fixed mortgage

342539 Mortgage Other mortgage

342449 Mortgage Other mortgage

342914 Mortgage Other mortgage

342395 Mortgage Other mortgage

342561 Mortgage Other mortgage

342933 Mortgage Other mortgage

342566 Mortgage Other mortgage

341653 Mortgage VA mortgage

342936 Mortgage Other mortgage

342941 Mortgage Other mortgage

342912 Mortgage Other mortgage

342285 Mortgage Conventional adjustable mortgage (ARM)

342075 Mortgage Other mortgage

341642 Mortgage Conventional fixed mortgage

341578 Mortgage Other mortgage

341645 Mortgage Conventional adjustable mortgage (ARM)

341616 Mortgage Conventional fixed mortgage

340112 Mortgage Other mortgage

339165 Mortgage Other mortgage

Page 250 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 98682 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 93033 Web 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 27616 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 53092 Postal mail 03/05/2013 03/14/2013

Loan modification,collection,foreclosure 32958 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 43528 Postal mail 03/05/2013 03/05/2013

Loan modification,collection,foreclosure 93021 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 48042 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 32219 Referral 03/05/2013 03/07/2013

Loan modification,collection,foreclosure 98391 Web 03/05/2013 03/05/2013

Loan servicing, payments, escrow account 33774 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 89148 Web 03/05/2013 03/06/2013

Loan modification,collection,foreclosure 43232 Referral 03/05/2013 03/07/2013

Loan servicing, payments, escrow account 28226 Web 03/05/2013 03/07/2013

Other 30039 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 30068 Web 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 07760 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 91202 Web 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 81004 Phone 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 63105 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 30312 Referral 03/04/2013 03/06/2013

Page 251 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo In progress Yes

Green Tree Servicing, LLC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

PNC Bank Closed with explanation Yes

Nationstar Mortgage In progress Yes

Bank of America In progress Yes

PNC Bank In progress Yes

RBS Citizens Closed with monetary relief Yes

Bank of America Closed with non-monetary relief Yes

JPMorgan Chase Closed Yes

JPMorgan Chase Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with non-monetary relief Yes Yes

Bank of America In progress Yes

Ocwen Closed with explanation Yes

TD Bank Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Page 252 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

340748 Mortgage Home equity loan or line of credit

341384 Mortgage Other mortgage

340956 Mortgage Home equity loan or line of credit

339177 Mortgage Other mortgage

339152 Mortgage Other mortgage

341277 Mortgage Conventional adjustable mortgage (ARM)

340119 Mortgage Home equity loan or line of credit

341390 Mortgage Other mortgage

339176 Mortgage Other mortgage

340062 Mortgage Other mortgage

340927 Mortgage Home equity loan or line of credit

340142 Mortgage Other mortgage

340122 Mortgage Other mortgage

341631 Mortgage Conventional fixed mortgage

340098 Mortgage Other mortgage

341562 Mortgage FHA mortgage

340241 Mortgage VA mortgage

341223 Mortgage Conventional fixed mortgage

341474 Mortgage Other mortgage

341059 Mortgage Conventional adjustable mortgage (ARM)

341815 Mortgage Conventional fixed mortgage

Page 253 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Credit decision / Underwriting 12849 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 33312 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 33916 Web 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 93442 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 08753 Referral 03/04/2013 03/06/2013

Loan modification,collection,foreclosure 95648 Web 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 32459 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 94116 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 23850 Referral 03/04/2013 03/06/2013

Loan servicing, payments, escrow account 71295 Referral 03/04/2013 03/04/2013

Credit decision / Underwriting 17512 Web 03/04/2013 03/04/2013

Application, originator, mortgage broker 96701 Postal mail 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 46250 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 46260 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 49031 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 70084 Phone 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 19805 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 80234 Phone 03/04/2013 03/05/2013

Application, originator, mortgage broker 23235 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 28681 Phone 03/04/2013 03/05/2013

Settlement process and costs 23231 Web 03/04/2013 03/04/2013

Page 254 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

TD Bank Closed with explanation Yes

PNC Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

JPMorgan Chase Closed with monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Vanderbilt Mortgage & Finance Closed with explanation Yes

PNC Bank In progress Yes

RBS Citizens In progress Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

New Day Financial, LLC Untimely response No

Flagstar Bank In progress Yes

Wells Fargo Closed with non-monetary relief Yes

Real Time Resolutions Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Page 255 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

340127 Mortgage Other mortgage

340085 Mortgage Reverse mortgage

339136 Mortgage Other mortgage

341299 Mortgage Conventional adjustable mortgage (ARM)

341357 Mortgage Other mortgage

340097 Mortgage Other mortgage

342080 Mortgage Other mortgage

341593 Mortgage Other mortgage

340069 Mortgage Other mortgage

339175 Mortgage Other mortgage

339058 Mortgage Other mortgage

341083 Mortgage Other mortgage

341250 Mortgage VA mortgage

340089 Mortgage Other mortgage

341588 Mortgage Other mortgage

340745 Mortgage Other mortgage

340752 Mortgage Other mortgage

339225 Mortgage Second mortgage

341594 Mortgage Other mortgage

341034 Mortgage Conventional adjustable mortgage (ARM)

340091 Mortgage Other mortgage

Page 256 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 07631 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 28374 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 28269 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 94553 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 59901 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 94802 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 92407 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account Referral 03/04/2013 03/06/2013

Loan modification,collection,foreclosure 91042 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 93063 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 80230 Referral 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 98611 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 27519 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 28803 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 90065 Referral 03/04/2013 03/06/2013

Loan modification,collection,foreclosure 68521 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 30350 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 08759 Referral 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 30101 Referral 03/04/2013 03/06/2013

Loan modification,collection,foreclosure 67220 Web 03/04/2013 03/06/2013

Loan modification,collection,foreclosure 93933 Referral 03/04/2013 03/05/2013

Page 257 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

TD Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

JPMorgan Chase In progress Yes

JPMorgan Chase Closed with explanation Yes

OneWest Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase In progress Yes

Ocwen In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

PNC Bank In progress No

Ocwen Closed with explanation Yes

PennyMac Loan Services, LLC Closed with explanation Yes

PNC Bank Closed with explanation Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 258 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

339179 Mortgage Other mortgage

340324 Mortgage Other mortgage

340184 Mortgage Conventional fixed mortgage

340610 Mortgage VA mortgage

340673 Mortgage Other mortgage

341574 Mortgage FHA mortgage

340847 Mortgage Conventional fixed mortgage

340809 Mortgage Conventional fixed mortgage

340727 Mortgage Other mortgage

340703 Mortgage Conventional fixed mortgage

340705 Mortgage Conventional adjustable mortgage (ARM)

340834 Mortgage Conventional fixed mortgage

340885 Mortgage Other mortgage

340692 Mortgage Conventional fixed mortgage

340203 Mortgage FHA mortgage

340952 Mortgage Other mortgage

339130 Mortgage Conventional fixed mortgage

341047 Mortgage Conventional adjustable mortgage (ARM)

339157 Mortgage Other mortgage

340765 Mortgage Other mortgage

342078 Mortgage Conventional adjustable mortgage (ARM)

Page 259 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 91307 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 43532 Web 03/04/2013 03/05/2013

Credit decision / Underwriting 33701 Web 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 38118 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 48382 Fax 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 91381 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 95132 Web 03/04/2013 03/07/2013

Loan modification,collection,foreclosure 89701 Web 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 20136 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 79902 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 18103 Web 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 11756 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 33332 Fax 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 92701 Web 03/04/2013 03/05/2013

Credit decision / Underwriting 31088 Web 03/04/2013 03/05/2013

Application, originator, mortgage broker 34668 Phone 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 43432 Web 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 10028 Web 03/04/2013 03/06/2013

Loan modification,collection,foreclosure 92054 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 07450 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 20743 Web 03/04/2013 03/05/2013

Page 260 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

PHH Mortgage In progress Yes

PNC Bank Closed with explanation Yes

Wells Fargo In progress Yes

Wells Fargo Closed with explanation Yes

PHH Mortgage Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Flagstar Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Vericrest Financial Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America In progress Yes

Bank of America Closed Yes Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

HSBC In progress Yes

JPMorgan Chase In progress Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Page 261 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

342047 Mortgage Other mortgage

339142 Mortgage Other mortgage

340117 Mortgage Conventional fixed mortgage

341367 Mortgage Other mortgage

340790 Mortgage Other mortgage

340788 Mortgage Other mortgage

340195 Mortgage Other mortgage

340680 Mortgage FHA mortgage

341643 Mortgage Conventional fixed mortgage

340126 Mortgage Other mortgage

340749 Mortgage Conventional fixed mortgage

341832 Mortgage Conventional fixed mortgage

342069 Mortgage FHA mortgage

340789 Mortgage Other mortgage

340092 Mortgage Other mortgage

339147 Mortgage Other mortgage

340093 Mortgage Conventional fixed mortgage

340786 Mortgage Other mortgage

340116 Mortgage Other mortgage

342073 Mortgage Conventional adjustable mortgage (ARM)

339148 Mortgage Other mortgage

Page 262 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 44471 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 48439 Referral 03/04/2013 03/04/2013

Application, originator, mortgage broker 30058 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 33308 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 68104 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 90266 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 30228 Postal mail 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 30122 Web 03/04/2013 03/05/2013

Application, originator, mortgage broker 11214 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 11520 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 77590 Web 03/04/2013 03/05/2013

Application, originator, mortgage broker 11433 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 48329 Phone 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 04357 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 27284 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 97754 Referral 03/04/2013 03/15/2013

Loan servicing, payments, escrow account 93401 Referral 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 07450 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 34609 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 32747 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 43229 Referral 03/04/2013 03/06/2013

Page 263 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes Yes

Citibank Closed with monetary relief Yes

Bank of America Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

JPMorgan Chase Closed with non-monetary relief Yes

Carrington Mortgage Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Prospect Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

USAA Savings Closed with explanation Yes

Bank of America Closed with explanation Yes

Dovenmuehle Mortgage Inc. Closed with explanation Yes

JPMorgan Chase In progress Yes

HSBC Closed with explanation Yes Yes

Citibank In progress Yes

Page 264 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

341633 Mortgage Conventional fixed mortgage

341589 Mortgage Other mortgage

342071 Mortgage Conventional fixed mortgage

341368 Mortgage Other mortgage

341610 Mortgage Home equity loan or line of credit

340302 Mortgage FHA mortgage

340057 Mortgage Conventional adjustable mortgage (ARM)

341372 Mortgage Other mortgage

341587 Mortgage Other mortgage

340685 Mortgage Conventional fixed mortgage

341469 Mortgage Conventional adjustable mortgage (ARM)

339164 Mortgage Other mortgage

340130 Mortgage Other mortgage

339229 Mortgage Other mortgage

341637 Mortgage Other mortgage

340071 Mortgage Other mortgage

340348 Mortgage Conventional fixed mortgage

341369 Mortgage Other mortgage

341570 Mortgage Conventional fixed mortgage

341347 Mortgage Home equity loan or line of credit

341342 Mortgage Other mortgage

Page 265 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Settlement process and costs 22207 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 33498 Referral 03/04/2013 03/06/2013

Loan servicing, payments, escrow account 91945 Phone 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 95776 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 84663 Web 03/04/2013 03/05/2013

Application, originator, mortgage broker 91103 Fax 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 31909 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 95695 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 06604 Referral 03/04/2013 03/06/2013

Loan modification,collection,foreclosure 70072 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 15732 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 07604 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 95401 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 33409 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 30134 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 30288 Referral 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 15044 Web 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 64134 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 55304 Web 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 33708 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 11106 Referral 03/04/2013 03/05/2013

Page 266 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

BluFi Lending Untimely response No

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

PNC Bank In progress Yes

JPMorgan Chase In progress Yes

JPMorgan Chase Closed Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

PNC Bank Closed with explanation Yes

First Tennessee Bank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Green Tree Servicing, LLC In progress Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Quicken Loans In progress Yes

U.S. Bancorp Closed with explanation Yes

Page 267 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

341600 Mortgage Second mortgage

339182 Mortgage Conventional fixed mortgage

341641 Mortgage Conventional fixed mortgage

340764 Mortgage FHA mortgage

341379 Mortgage Other mortgage

341400 Mortgage Other mortgage

341382 Mortgage Conventional adjustable mortgage (ARM)

340087 Mortgage Other mortgage

339149 Mortgage Other mortgage

340744 Mortgage Other mortgage

340094 Mortgage Other mortgage

339201 Mortgage VA mortgage

340771 Mortgage Other mortgage

341814 Mortgage Conventional fixed mortgage

340105 Mortgage Other mortgage

341060 Mortgage Conventional fixed mortgage

340125 Mortgage Other mortgage

340088 Mortgage Other mortgage

340675 Mortgage Other mortgage

340109 Mortgage Other mortgage

341132 Mortgage Home equity loan or line of credit

Page 268 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Application, originator, mortgage broker 75201 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 10921 Web 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 90280 Web 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 63026 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 84106 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 76209 Fax 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 33177 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 94541 Referral 03/04/2013 03/04/2013

Application, originator, mortgage broker 33133 Referral 03/04/2013 03/06/2013

Loan modification,collection,foreclosure 68521 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 90041 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 32177 Postal mail 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 10019 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 77550 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 08080 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 90638 Phone 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 12601 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 06902 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure Fax 03/04/2013 03/06/2013

Loan modification,collection,foreclosure 20748 Referral 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 92325 Web 03/04/2013 03/05/2013

Page 269 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes Yes

Ocwen In progress Yes

Bank of America Closed with explanation Yes

U.S. Bancorp Closed with monetary relief Yes

Wells Fargo In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Flagstar Bank Closed with explanation Yes

PNC Bank In progress Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

M&T Bank Closed with explanation Yes

Specialized Loan Servicing LLC Closed Yes

JPMorgan Chase In progress Yes

Provident Funding Closed with explanation Yes

RBS Citizens Closed with explanation Yes

Astoria Federal Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase In progress Yes

Specialized Loan Servicing LLC Closed Yes

Page 270 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

339154 Mortgage Other mortgage

341579 Mortgage Other mortgage

340128 Mortgage Other mortgage

340796 Mortgage Other mortgage

340679 Mortgage Other mortgage

340238 Mortgage Conventional fixed mortgage

341050 Mortgage Conventional fixed mortgage

340676 Mortgage Conventional adjustable mortgage (ARM)

339171 Mortgage Other mortgage

339141 Mortgage Other mortgage

339153 Mortgage Other mortgage

341373 Mortgage Other mortgage

340169 Mortgage Other mortgage

340851 Mortgage Conventional fixed mortgage

340118 Mortgage Other mortgage

341291 Mortgage Conventional fixed mortgage

340101 Mortgage Other mortgage

340083 Mortgage Other mortgage

340110 Mortgage Other mortgage

341073 Mortgage Other mortgage

341370 Mortgage Other mortgage

Page 271 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 60649 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 92586 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 07666 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 11217 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure Referral 03/04/2013 03/05/2013

Application, originator, mortgage broker 05301 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 63125 Phone 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 90009 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 29687 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 48088 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 33411 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 92663 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 33409 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 92020 Web 03/04/2013 03/04/2013

Other 48047 Referral 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 46131 Phone 03/04/2013 03/06/2013

Loan modification,collection,foreclosure 98028 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 95826 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 94589 Referral 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 95624 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 32210 Referral 03/04/2013 03/05/2013

Page 272 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

HSBC Closed with explanation Yes

HSBC Closed with explanation Yes

Flagstar Bank Closed with explanation Yes

TD Bank Closed with explanation Yes Yes

U.S. Bancorp Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Homeward Residential Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 273 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

341525 Mortgage Conventional fixed mortgage

341130 Mortgage FHA mortgage

341054 Mortgage Conventional fixed mortgage

341104 Mortgage Conventional fixed mortgage

341831 Mortgage Conventional adjustable mortgage (ARM)

340063 Mortgage Other mortgage

340725 Mortgage Other mortgage

340102 Mortgage Other mortgage

341017 Mortgage Conventional fixed mortgage

341381 Mortgage Other mortgage

339026 Mortgage Second mortgage

341077 Mortgage Conventional fixed mortgage

340084 Mortgage Other mortgage

340061 Mortgage Other mortgage

341638 Mortgage Conventional fixed mortgage

340783 Mortgage Other mortgage

339160 Mortgage Other mortgage

339195 Mortgage Home equity loan or line of credit

341586 Mortgage Other mortgage

339498 Mortgage Other mortgage

339168 Mortgage Other mortgage

Page 274 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 23930 Phone 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 80123 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 34476 Phone 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 02718 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 92881 Web 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 28273 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 30062 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 28409 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 33170 Web 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 13207 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 48382 Fax 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 32043 Web 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 20186 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 30309 Referral 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 84074 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 55435 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 20111 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 77521 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 20770 Referral 03/04/2013 03/06/2013

Loan modification,collection,foreclosure 91761 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 81401 Referral 03/04/2013 03/05/2013

Page 275 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Prudent Law Group Untimely response No

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

PNC Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

HSBC In progress Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

Capital One In progress Yes

U.S. Bancorp Closed with non-monetary relief Yes

PennyMac Loan Services, LLC Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 276 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

341306 Mortgage Conventional adjustable mortgage (ARM)

341344 Mortgage Other mortgage

341195 Mortgage Conventional fixed mortgage

341147 Mortgage Other mortgage

341029 Mortgage FHA mortgage

340235 Mortgage Other mortgage

341120 Mortgage Conventional adjustable mortgage (ARM)

342055 Mortgage Conventional fixed mortgage

339227 Mortgage Other mortgage

340070 Mortgage Other mortgage

340068 Mortgage Other mortgage

341601 Mortgage Conventional fixed mortgage

341359 Mortgage Other mortgage

341349 Mortgage Other mortgage

340067 Mortgage Other mortgage

340695 Mortgage Other mortgage

341385 Mortgage Home equity loan or line of credit

339035 Mortgage Other mortgage

341352 Mortgage Other mortgage

340106 Mortgage Other mortgage

340366 Mortgage Other mortgage

Page 277 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 07421 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 21048 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 93711 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 94586 Web 03/04/2013 03/05/2013

Application, originator, mortgage broker 28409 Phone 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 85354 Fax 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 30058 Web 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 33483 Web 03/04/2013 03/05/2013

Other 34711 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 91730 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 27405 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 33569 Web 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 30188 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 32712 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 08859 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 11217 Web 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 46561 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 19050 Postal mail 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 98661 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 56573 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 07661 Referral 03/04/2013 03/04/2013

Page 278 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Homeward Residential Closed with explanation Yes Yes

SunTrust Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America Closed with non-monetary relief Yes

Bank of America In progress Yes

Citibank Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Fifth Third Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

TD Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Page 279 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

341516 Mortgage Conventional fixed mortgage

340335 Mortgage Other mortgage

340844 Mortgage Conventional adjustable mortgage (ARM)

340149 Mortgage Conventional fixed mortgage

340995 Mortgage Conventional fixed mortgage

341375 Mortgage Other mortgage

341549 Mortgage Other mortgage

341545 Mortgage Conventional fixed mortgage

341341 Mortgage Other mortgage

340054 Mortgage FHA mortgage

341391 Mortgage Home equity loan or line of credit

339166 Mortgage Other mortgage

341180 Mortgage Conventional fixed mortgage

341041 Mortgage Other mortgage

340662 Mortgage Other mortgage

339222 Mortgage Home equity loan or line of credit

340249 Mortgage FHA mortgage

340077 Mortgage Other mortgage

341585 Mortgage Other mortgage

341441 Mortgage Conventional fixed mortgage

340115 Mortgage Other mortgage

Page 280 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 24503 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 95949 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 18324 Web 03/04/2013 03/08/2013

Application, originator, mortgage broker 46711 Web 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 94960 Web 03/04/2013 03/04/2013

Application, originator, mortgage broker 28323 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 92660 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 75154 Web 03/04/2013 03/05/2013

Other 11106 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 98011 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 32940 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 12986 Referral 03/04/2013 03/06/2013

Loan modification,collection,foreclosure 29732 Phone 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 33776 Referral 03/04/2013 03/06/2013

Loan modification,collection,foreclosure 07047 Referral 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 92027 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 45424 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 34286 Referral 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 07922 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 97232 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 92866 Referral 03/04/2013 03/04/2013

Page 281 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Citibank Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

USAA Savings Closed with monetary relief Yes

Yale Mortgage Corporation Closed Yes

Ocwen Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Citibank In progress Yes

Ocwen Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

JPMorgan Chase Closed with explanation Yes

First Citizens In progress Yes

JPMorgan Chase In progress Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Page 282 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

341380 Mortgage Other mortgage

341413 Mortgage Other mortgage

341386 Mortgage Conventional fixed mortgage

340076 Mortgage Second mortgage

341635 Mortgage Conventional fixed mortgage

340066 Mortgage Other mortgage

340294 Mortgage Other mortgage

340989 Mortgage Conventional fixed mortgage

340835 Mortgage Conventional adjustable mortgage (ARM)

340710 Mortgage FHA mortgage

340957 Mortgage FHA mortgage

341581 Mortgage Other mortgage

341592 Mortgage Other mortgage

341614 Mortgage Other mortgage

341084 Mortgage Other mortgage

340250 Mortgage Second mortgage

340837 Mortgage Conventional fixed mortgage

340689 Mortgage Other mortgage

340123 Mortgage Other mortgage

341366 Mortgage Other mortgage

340124 Mortgage Other mortgage

Page 283 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 62839 Referral 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 55720 Phone 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 18062 Phone 03/04/2013 03/05/2013

Loan servicing, payments, escrow account 55391 Referral 03/04/2013 03/04/2013

Loan servicing, payments, escrow account 98632 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 08075 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 10465 Phone 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 33711 Phone 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 90069 Web 03/04/2013 03/05/2013

Settlement process and costs 21208 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 18403 Phone 03/04/2013 03/04/2013

Loan modification,collection,foreclosure Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 92405 Referral 03/04/2013 03/06/2013

Loan modification,collection,foreclosure 28110 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 80918 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 19904 Postal mail 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 78756 Web 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 80230 Referral 03/04/2013 03/05/2013

Other 21136 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 07017 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 30087 Referral 03/04/2013 03/04/2013

Page 284 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

PNC Bank In progress Yes

Citibank Closed with monetary relief Yes

Citibank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

JPMorgan Chase Closed with monetary relief Yes

Wells Fargo Closed with explanation Yes

BB&T Financial Closed with explanation Yes

JPMorgan Chase Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

PNC Bank In progress Yes

JPMorgan Chase Closed with explanation Yes

HSBC Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed Yes

Page 285 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

339159 Mortgage Other mortgage

340129 Mortgage Other mortgage

341294 Mortgage Other mortgage

340107 Mortgage Other mortgage

339084 Mortgage Other mortgage

340079 Mortgage Other mortgage

340983 Mortgage Conventional fixed mortgage

341091 Mortgage Conventional fixed mortgage

339031 Mortgage Other mortgage

341597 Mortgage Other mortgage

340104 Mortgage Other mortgage

340674 Mortgage Other mortgage

339984 Mortgage Conventional fixed mortgage

339983 Mortgage VA mortgage

339989 Mortgage FHA mortgage

340029 Mortgage FHA mortgage

339995 Mortgage Conventional fixed mortgage

339027 Mortgage Conventional adjustable mortgage (ARM)

339998 Mortgage Conventional adjustable mortgage (ARM)

340000 Mortgage Conventional adjustable mortgage (ARM)

340016 Mortgage Conventional fixed mortgage

Page 286 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 20774 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 06606 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 30294 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 35806 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 11215 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 91730 Referral 03/04/2013 03/07/2013

Loan modification,collection,foreclosure 32953 Web 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 48170 Web 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 11230 Referral 03/04/2013 03/04/2013

Loan modification,collection,foreclosure 75070 Referral 03/04/2013 03/06/2013

Loan servicing, payments, escrow account 90746 Referral 03/04/2013 03/05/2013

Loan modification,collection,foreclosure 48382 Fax 03/04/2013 03/04/2013

Application, originator, mortgage broker 45242 Web 03/03/2013 03/04/2013

Application, originator, mortgage broker 93436 Web 03/03/2013 03/04/2013

Application, originator, mortgage broker 76549 Web 03/03/2013 03/04/2013

Application, originator, mortgage broker 06890 Web 03/03/2013 03/05/2013

Credit decision / Underwriting 85140 Web 03/03/2013 03/04/2013

Loan modification,collection,foreclosure 07936 Web 03/03/2013 03/05/2013

Loan servicing, payments, escrow account 85282 Web 03/03/2013 03/04/2013

Settlement process and costs 92253 Web 03/03/2013 03/04/2013

Loan modification,collection,foreclosure 38482 Web 03/03/2013 03/05/2013

Page 287 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Seterus Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

USAA Savings Closed with monetary relief Yes

Green Tree Servicing, LLC Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Flagstar Bank Closed with explanation Yes

The Huntington National Bank In progress Yes

Nationstar Mortgage Closed with explanation Yes

Flagstar Bank Closed with explanation Yes

Wells Fargo Closed with monetary relief Yes Yes

PNC Bank In progress Yes

Nationstar Mortgage Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Page 288 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

340027 Mortgage Conventional fixed mortgage

339979 Mortgage Conventional fixed mortgage

339118 Mortgage FHA mortgage

339980 Mortgage Conventional fixed mortgage

339193 Mortgage Other mortgage

340014 Mortgage Home equity loan or line of credit

340009 Mortgage Conventional fixed mortgage

339985 Mortgage Conventional fixed mortgage

339986 Mortgage Other mortgage

340005 Mortgage Conventional fixed mortgage

339992 Mortgage Conventional fixed mortgage

340001 Mortgage FHA mortgage

340035 Mortgage Conventional fixed mortgage

340034 Mortgage FHA mortgage

340018 Mortgage VA mortgage

340020 Mortgage Conventional fixed mortgage

340004 Mortgage Conventional fixed mortgage

340015 Mortgage Conventional fixed mortgage

339987 Mortgage Conventional adjustable mortgage (ARM)

340013 Mortgage Other mortgage

340036 Mortgage Conventional adjustable mortgage (ARM)

Page 289 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 01464 Web 03/03/2013 03/05/2013

Loan servicing, payments, escrow account 94044 Web 03/03/2013 03/04/2013

Loan servicing, payments, escrow account 49418 Web 03/03/2013 03/04/2013

Loan modification,collection,foreclosure 63118 Web 03/03/2013 03/04/2013

Loan modification,collection,foreclosure 05354 Referral 03/03/2013 03/05/2013

Loan servicing, payments, escrow account 24266 Web 03/03/2013 03/05/2013

Loan modification,collection,foreclosure 60503 Web 03/03/2013 03/04/2013

Application, originator, mortgage broker 43420 Web 03/03/2013 03/04/2013

Loan modification,collection,foreclosure 20147 Web 03/03/2013 03/04/2013

Application, originator, mortgage broker 17331 Web 03/03/2013 03/04/2013

Loan modification,collection,foreclosure 60187 Web 03/03/2013 03/04/2013

Loan modification,collection,foreclosure 95624 Web 03/03/2013 03/04/2013

Loan modification,collection,foreclosure 84094 Web 03/03/2013 03/05/2013

Application, originator, mortgage broker 01085 Web 03/03/2013 03/05/2013

Application, originator, mortgage broker 49525 Web 03/03/2013 03/05/2013

Loan modification,collection,foreclosure 75039 Web 03/03/2013 03/05/2013

Loan modification,collection,foreclosure 07647 Web 03/03/2013 03/04/2013

Application, originator, mortgage broker 94513 Web 03/03/2013 03/05/2013

Loan modification,collection,foreclosure 23220 Web 03/03/2013 03/04/2013

Loan servicing, payments, escrow account 92111 Web 03/03/2013 03/05/2013

Loan modification,collection,foreclosure 60188 Web 03/03/2013 03/05/2013

Page 290 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Ocwen Closed with explanation Yes

Loan Care Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes Yes

Wells Fargo In progress Yes

Bank of America Closed with non-monetary relief Yes

PNC Bank In progress Yes

Bank of America In progress Yes

Bank of America Closed with non-monetary relief Yes Yes

Wells Fargo In progress Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with non-monetary relief Yes

Nationstar Mortgage Closed Yes

Wells Fargo Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 291 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

340032 Mortgage FHA mortgage

340003 Mortgage Conventional fixed mortgage

340367 Mortgage Conventional fixed mortgage

339921 Mortgage Conventional fixed mortgage

339952 Mortgage FHA mortgage

339966 Mortgage Conventional fixed mortgage

339917 Mortgage FHA mortgage

339183 Mortgage Home equity loan or line of credit

339907 Mortgage FHA mortgage

339920 Mortgage Conventional adjustable mortgage (ARM)

339974 Mortgage Conventional fixed mortgage

339968 Mortgage Conventional fixed mortgage

339908 Mortgage Conventional fixed mortgage

339912 Mortgage Conventional fixed mortgage

339909 Mortgage FHA mortgage

339906 Mortgage Conventional fixed mortgage

339925 Mortgage Conventional fixed mortgage

339918 Mortgage Conventional fixed mortgage

339936 Mortgage Conventional fixed mortgage

339954 Mortgage Conventional fixed mortgage

339910 Mortgage Conventional fixed mortgage

Page 292 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 30331 Web 03/03/2013 03/05/2013

Application, originator, mortgage broker 34788 Web 03/03/2013 03/04/2013

Loan modification,collection,foreclosure 95632 Web 03/03/2013 03/04/2013

Loan servicing, payments, escrow account 74434 Web 03/02/2013 03/04/2013

Loan modification,collection,foreclosure 75154 Web 03/02/2013 03/04/2013

Loan modification,collection,foreclosure 75035 Web 03/02/2013 03/04/2013

Loan servicing, payments, escrow account 20707 Web 03/02/2013 03/04/2013

Loan servicing, payments, escrow account 83843 Web 03/02/2013 03/05/2013

Application, originator, mortgage broker 85546 Web 03/02/2013 03/04/2013

Loan modification,collection,foreclosure 34668 Web 03/02/2013 03/04/2013

Loan modification,collection,foreclosure 07111 Web 03/02/2013 03/04/2013

Loan servicing, payments, escrow account 02919 Web 03/02/2013 03/04/2013

Loan servicing, payments, escrow account 19054 Web 03/02/2013 03/04/2013

Loan servicing, payments, escrow account 53207 Web 03/02/2013 03/04/2013

Loan modification,collection,foreclosure 75159 Web 03/02/2013 03/04/2013

Loan modification,collection,foreclosure 20754 Web 03/02/2013 03/04/2013

Loan modification,collection,foreclosure 33441 Web 03/02/2013 03/04/2013

Loan servicing, payments, escrow account 55125 Web 03/02/2013 03/04/2013

Loan modification,collection,foreclosure 20772 Web 03/02/2013 03/05/2013

Loan modification,collection,foreclosure 78577 Web 03/02/2013 03/04/2013

Loan servicing, payments, escrow account 08221 Web 03/02/2013 03/04/2013

Page 293 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

SunTrust Bank In progress Yes

Bank of America In progress Yes

HSBC Closed with explanation Yes

JPMorgan Chase In progress Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Ocwen Closed Yes

NOVA Financial & Investment Corporation Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

New Penn Financial Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

Bogman, Inc Closed with explanation Yes

Bank of America Closed with explanation Yes

Selene Finance Closed with explanation Yes Yes

Page 294 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

339928 Mortgage Home equity loan or line of credit

340626 Mortgage Home equity loan or line of credit

339967 Mortgage Conventional adjustable mortgage (ARM)

339942 Mortgage Conventional adjustable mortgage (ARM)

339932 Mortgage Conventional adjustable mortgage (ARM)

339885 Mortgage FHA mortgage

339444 Mortgage Conventional adjustable mortgage (ARM)

338165 Mortgage Other mortgage

338668 Mortgage Other mortgage

339007 Mortgage Other mortgage

338125 Mortgage Other mortgage

339131 Mortgage Other mortgage

340666 Mortgage FHA mortgage

339465 Mortgage Other mortgage

339797 Mortgage FHA mortgage

339519 Mortgage Other mortgage

338705 Mortgage Other mortgage

339332 Mortgage VA mortgage

339408 Mortgage Conventional fixed mortgage

339480 Mortgage Other mortgage

340621 Mortgage Conventional adjustable mortgage (ARM)

Page 295 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Credit decision / Underwriting 97756 Web 03/02/2013 03/04/2013

Loan modification,collection,foreclosure 60653 Web 03/02/2013 03/04/2013

Loan modification,collection,foreclosure 90301 Web 03/02/2013 03/04/2013

Loan modification,collection,foreclosure 08081 Web 03/02/2013 03/04/2013

Loan modification,collection,foreclosure 45106 Web 03/02/2013 03/04/2013

Loan servicing, payments, escrow account 16001 Web 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 08723 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 67212 Referral 03/01/2013 03/01/2013

Application, originator, mortgage broker 67211 Referral 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 60466 Postal mail 03/01/2013 03/06/2013

Loan modification,collection,foreclosure 33409 Referral 03/01/2013 03/05/2013

Application, originator, mortgage broker 33168 Referral 03/01/2013 03/14/2013

Loan modification,collection,foreclosure 32256 Web 03/01/2013 03/01/2013

Other 10465 Referral 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 45387 Web 03/01/2013 03/05/2013

Settlement process and costs 49683 Web 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 30240 Referral 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 95391 Web 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 17109 Phone 03/01/2013 03/05/2013

Loan servicing, payments, escrow account 85298 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 92692 Web 03/01/2013 03/04/2013

Page 296 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase In progress Yes

Bayview Loan Servicing, LLC Closed with explanation Yes

Ocwen Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

PHH Mortgage Closed with explanation Yes

Bank of America In progress Yes

Flagstar Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America In progress Yes

Wells Fargo Closed with explanation Yes Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Citibank In progress Yes

HSBC In progress Yes

U.S. Bancorp Closed with explanation Yes

The Huntington National Bank In progress Yes

PNC Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

U.S. Bancorp Closed with non-monetary relief Yes

Select Portfolio Servicing, Inc Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

Page 297 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

339806 Mortgage Other mortgage

339758 Mortgage Conventional adjustable mortgage (ARM)

338715 Mortgage FHA mortgage

339492 Mortgage Other mortgage

339483 Mortgage Other mortgage

338141 Mortgage Other mortgage

339577 Mortgage FHA mortgage

338189 Mortgage Other mortgage

338671 Mortgage Conventional fixed mortgage

339450 Mortgage Other mortgage

339564 Mortgage Conventional fixed mortgage

338674 Mortgage Other mortgage

339694 Mortgage Conventional fixed mortgage

338687 Mortgage Other mortgage

339762 Mortgage Other mortgage

339786 Mortgage Conventional fixed mortgage

339889 Mortgage Conventional adjustable mortgage (ARM)

339475 Mortgage Other mortgage

339812 Mortgage Other mortgage

339479 Mortgage Other mortgage

339021 Mortgage Other mortgage

Page 298 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 08053 Web 03/01/2013 03/05/2013

Loan servicing, payments, escrow account 20106 Web 03/01/2013 03/06/2013

Application, originator, mortgage broker 94565 Web 03/01/2013 03/01/2013

Loan servicing, payments, escrow account 91325 Referral 03/01/2013 03/14/2013

Credit decision / Underwriting 17408 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 20706 Referral 03/01/2013 03/07/2013

Loan modification,collection,foreclosure 95963 Web 03/01/2013 03/01/2013

Other Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 93060 Referral 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 30318 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 08088 Web 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 43110 Referral 03/01/2013 03/05/2013

Application, originator, mortgage broker 32130 Phone 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 60527 Referral 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 33186 Fax 03/01/2013 03/06/2013

Loan modification,collection,foreclosure 78253 Web 03/01/2013 03/06/2013

Loan modification,collection,foreclosure 43545 Web 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 07044 Referral 03/01/2013 03/04/2013

Application, originator, mortgage broker 19138 Postal mail 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 72209 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 11212 Referral 03/01/2013 03/04/2013

Page 299 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

Seterus Closed with explanation Yes

Homeward Residential Closed with explanation Yes

HSBC In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

PNC Bank Closed with explanation Yes

JPMorgan Chase Closed with monetary relief Yes

Green Tree Servicing, LLC Closed with explanation Yes

Flagstar Bank Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

PrimeLending, A PlainsCapital Company Closed with explanation Yes

U.S. Bancorp Closed with non-monetary relief Yes

Page 300 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

338084 Mortgage Other mortgage

339882 Mortgage Other mortgage

338132 Mortgage Other mortgage

339805 Mortgage Other mortgage

339455 Mortgage Other mortgage

339877 Mortgage Conventional adjustable mortgage (ARM)

338692 Mortgage Other mortgage

339476 Mortgage Other mortgage

338704 Mortgage Other mortgage

338126 Mortgage Other mortgage

339415 Mortgage Conventional fixed mortgage

339105 Mortgage Conventional fixed mortgage

340607 Mortgage Other mortgage

338664 Mortgage Home equity loan or line of credit

338700 Mortgage Other mortgage

339791 Mortgage FHA mortgage

339467 Mortgage Other mortgage

339242 Mortgage Conventional fixed mortgage

340379 Mortgage Conventional fixed mortgage

338728 Mortgage Other mortgage

339466 Mortgage Other mortgage

Page 301 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 48382 Fax 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 46324 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 20777 Referral 03/01/2013 03/07/2013

Other Postal mail 03/01/2013 03/06/2013

Loan servicing, payments, escrow account 14510 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 11764 Web 03/01/2013 03/06/2013

Loan modification,collection,foreclosure 33157 Referral 03/01/2013 03/04/2013

Application, originator, mortgage broker 33324 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 30152 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 33409 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 84003 Web 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 47018 Web 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 02568 Postal mail 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 21903 Referral 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 22192 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 20176 Web 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 30513 Referral 03/01/2013 03/04/2013

Settlement process and costs 20002 Web 03/01/2013 03/05/2013

Loan servicing, payments, escrow account 06877 Web 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 33161 Postal mail 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 07077 Referral 03/01/2013 03/04/2013

Page 302 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Citibank In progress Yes

Bank of America In progress Yes

SunTrust Bank Closed with explanation Yes

HSBC In progress Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes

Provident Funding Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Fifth Third Bank Closed with non-monetary relief Yes

Sovereign Bank Closed Yes

Wells Fargo Closed with explanation Yes

BB&T Financial Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 303 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

339458 Mortgage Other mortgage

339866 Mortgage Conventional fixed mortgage

339042 Mortgage Conventional fixed mortgage

339615 Mortgage Conventional fixed mortgage

340346 Mortgage Conventional fixed mortgage

339875 Mortgage Other mortgage

339852 Mortgage Other mortgage

339452 Mortgage Other mortgage

340392 Mortgage Conventional adjustable mortgage (ARM)

338178 Mortgage Other mortgage

338192 Mortgage Other mortgage

340387 Mortgage Other mortgage

338679 Mortgage Other mortgage

338650 Mortgage Other mortgage

339541 Mortgage FHA mortgage

339496 Mortgage Other mortgage

339792 Mortgage FHA mortgage

339556 Mortgage FHA mortgage

339781 Mortgage Other mortgage

338654 Mortgage Other mortgage

338645 Mortgage Other mortgage

Page 304 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 48240 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 43147 Web 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 21045 Web 03/01/2013 03/01/2013

Loan servicing, payments, escrow account 11738 Web 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 07753 Web 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 34685 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 38106 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 30011 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 92881 Web 03/01/2013 03/05/2013

Loan servicing, payments, escrow account 43016 Referral 03/01/2013 03/05/2013

Loan servicing, payments, escrow account 19803 Referral 03/01/2013 03/07/2013

Application, originator, mortgage broker 30281 Web 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 92308 Referral 03/01/2013 03/13/2013

Other 07424 Referral 03/01/2013 03/01/2013

Loan servicing, payments, escrow account 75656 Web 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 92054 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 60608 Phone 03/01/2013 03/05/2013

Loan servicing, payments, escrow account 37363 Web 03/01/2013 03/01/2013

Other Postal mail 03/01/2013 03/06/2013

Loan servicing, payments, escrow account 54313 Referral 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 45320 Referral 03/01/2013 03/01/2013

Page 305 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Citibank In progress Yes

Bank of America Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes Yes

Green Tree Servicing, LLC Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

HSBC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

M&T Bank Closed with explanation Yes

Green Tree Servicing, LLC Closed Yes

New Penn Financial Closed Yes Yes

Wells Fargo In progress Yes

Hudson City Savings Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Seterus Closed with explanation Yes

Bank of America Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

M&T Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 306 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

340664 Mortgage VA mortgage

339709 Mortgage Conventional fixed mortgage

339448 Mortgage Other mortgage

338844 Mortgage Other mortgage

338181 Mortgage Conventional fixed mortgage

339366 Mortgage FHA mortgage

339863 Mortgage Other mortgage

339860 Mortgage Other mortgage

339481 Mortgage Other mortgage

339901 Mortgage FHA mortgage

339793 Mortgage Other mortgage

339445 Mortgage Other mortgage

339795 Mortgage Other mortgage

339790 Mortgage Conventional fixed mortgage

338711 Mortgage Conventional adjustable mortgage (ARM)

339121 Mortgage Home equity loan or line of credit

339228 Mortgage Conventional fixed mortgage

339460 Mortgage Other mortgage

339879 Mortgage Other mortgage

338714 Mortgage Other mortgage

339524 Mortgage Conventional fixed mortgage

Page 307 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 43065 Postal mail 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 29445 Web 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 91335 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 80233 Postal mail 03/01/2013 03/15/2013

Loan modification,collection,foreclosure Referral 03/01/2013 03/05/2013

Application, originator, mortgage broker 42420 Web 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 27587 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 44319 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 02151 Referral 03/01/2013 03/04/2013

Settlement process and costs 60532 Web 03/01/2013 03/14/2013

Loan modification,collection,foreclosure Postal mail 03/01/2013 03/06/2013

Loan servicing, payments, escrow account 80134 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 33619 Postal mail 03/01/2013 03/05/2013

Application, originator, mortgage broker 77406 Web 03/01/2013 03/05/2013

Loan servicing, payments, escrow account 08401 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 80020 Web 03/01/2013 03/01/2013

Loan servicing, payments, escrow account 32135 Web 03/01/2013 03/04/2013

Application, originator, mortgage broker 55119 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 22314 Referral 03/01/2013 03/14/2013

Loan modification,collection,foreclosure 28814 Referral 03/01/2013 03/01/2013

Application, originator, mortgage broker 60462 Web 03/01/2013 03/01/2013

Page 308 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

PNC Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Homeward Residential Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

JPMorgan Chase In progress Yes

JPMorgan Chase Closed with monetary relief Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

Wells Fargo In progress Yes

GE Capital Retail Closed with explanation Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes Yes

Quicken Loans Closed with explanation Yes

Page 309 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

339095 Mortgage Conventional fixed mortgage

339117 Mortgage Other mortgage

339573 Mortgage Conventional adjustable mortgage (ARM)

338637 Mortgage Conventional fixed mortgage

338696 Mortgage Other mortgage

340362 Mortgage Other mortgage

339487 Mortgage Other mortgage

339488 Mortgage Other mortgage

338825 Mortgage Other mortgage

339514 Mortgage Conventional fixed mortgage

339454 Mortgage Other mortgage

339485 Mortgage Other mortgage

339024 Mortgage Other mortgage

338703 Mortgage Other mortgage

339471 Mortgage Other mortgage

340371 Mortgage Conventional fixed mortgage

339549 Mortgage Conventional fixed mortgage

339474 Mortgage Other mortgage

338669 Mortgage Other mortgage

338112 Mortgage Other mortgage

339490 Mortgage Other mortgage

Page 310 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 28120 Web 03/01/2013 03/06/2013

Loan modification,collection,foreclosure 11530 Fax 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 49316 Web 03/01/2013 03/01/2013

Credit decision / Underwriting 80013 Web 03/01/2013 03/01/2013

Loan servicing, payments, escrow account 85262 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 33134 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 06779 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 77084 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 90746 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 14061 Web 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 90003 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 07011 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 91730 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 84020 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 91362 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 30101 Web 03/01/2013 03/06/2013

Loan servicing, payments, escrow account 95405 Web 03/01/2013 03/18/2013

Loan modification,collection,foreclosure 94549 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 90631 Referral 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 30078 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 33954 Referral 03/01/2013 03/04/2013

Page 311 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Ocwen Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Capital One Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

OneWest Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

MetLife Bank In progress No

Nationstar Mortgage Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Flagstar Bank Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Page 312 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

339186 Mortgage FHA mortgage

339818 Mortgage Other mortgage

339881 Mortgage Other mortgage

339546 Mortgage FHA mortgage

339831 Mortgage Other mortgage

339191 Mortgage Home equity loan or line of credit

339845 Mortgage Conventional adjustable mortgage (ARM)

339721 Mortgage Conventional adjustable mortgage (ARM)

339457 Mortgage Other mortgage

338666 Mortgage Conventional adjustable mortgage (ARM)

338689 Mortgage Other mortgage

339499 Mortgage Other mortgage

338678 Mortgage Other mortgage

339188 Mortgage Conventional fixed mortgage

339137 Mortgage Other mortgage

338680 Mortgage Other mortgage

339874 Mortgage Home equity loan or line of credit

340391 Mortgage Conventional fixed mortgage

339464 Mortgage Other mortgage

340650 Mortgage Other mortgage

338631 Mortgage Other mortgage

Page 313 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 85295 Web 03/01/2013 03/01/2013

Other 98371 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 92880 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 33034 Web 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 55362 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 94037 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 60076 Web 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 89509 Web 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 43202 Referral 03/01/2013 03/07/2013

Loan servicing, payments, escrow account 62208 Referral 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 80249 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 92027 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 97327 Referral 03/01/2013 03/05/2013

Loan servicing, payments, escrow account 44256 Web 03/01/2013 03/01/2013

Loan servicing, payments, escrow account 91365 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 43026 Referral 03/01/2013 03/05/2013

Application, originator, mortgage broker 33624 Web 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 11762 Web 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 48076 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 21532 Postal mail 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 08873 Web 03/01/2013 03/01/2013

Page 314 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Nationstar Mortgage Closed Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo In progress Yes

Union Bank Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed Yes

JPMorgan Chase Closed Yes

Wells Fargo Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Carrington Mortgage Closed with explanation Yes

JPMorgan Chase In progress Yes

Nationstar Mortgage Closed with explanation Yes Yes

Bank of America Closed Yes Yes

Page 315 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

339861 Mortgage Conventional fixed mortgage

338681 Mortgage Other mortgage

339823 Mortgage Other mortgage

339832 Mortgage Other mortgage

339140 Mortgage Other mortgage

338662 Mortgage Other mortgage

339903 Mortgage Conventional fixed mortgage

339473 Mortgage Other mortgage

338726 Mortgage Conventional adjustable mortgage (ARM)

339493 Mortgage Other mortgage

339819 Mortgage Other mortgage

339754 Mortgage Conventional fixed mortgage

339741 Mortgage Other mortgage

338634 Mortgage Conventional adjustable mortgage (ARM)

339545 Mortgage Conventional fixed mortgage

339542 Mortgage Conventional fixed mortgage

339441 Mortgage Conventional adjustable mortgage (ARM)

339585 Mortgage Other mortgage

338653 Mortgage Second mortgage

339736 Mortgage Conventional fixed mortgage

340372 Mortgage Conventional fixed mortgage

Page 316 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 48237 Phone 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 39466 Referral 03/01/2013 03/05/2013

Loan servicing, payments, escrow account 32277 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 04236 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 33172 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 48382 Referral 03/01/2013 03/07/2013

Loan modification,collection,foreclosure 44460 Web 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 64055 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 44095 Web 03/01/2013 03/01/2013

Loan servicing, payments, escrow account 07090 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 32504 Postal mail 03/01/2013 03/06/2013

Application, originator, mortgage broker 80126 Web 03/01/2013 03/04/2013

Other 30340 Postal mail 03/01/2013 03/08/2013

Loan modification,collection,foreclosure 90703 Web 03/01/2013 03/01/2013

Loan servicing, payments, escrow account 33142 Phone 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 94588 Phone 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 48237 Phone 03/01/2013 03/26/2013

Application, originator, mortgage broker 48114 Phone 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 11412 Referral 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 15205 Web 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 30326 Web 03/01/2013 03/05/2013

Page 317 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Mortgage Center, L. C. Closed with explanation Yes

New York Community Bank Closed with explanation Yes

BBVA Compass Closed with monetary relief Yes

Bank of America Closed Yes

HSBC Closed with explanation Yes Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes

PNC Bank Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

JPMorgan Chase In progress Yes

Green Tree Servicing, LLC Closed Yes

American Financial Resources, Inc. Closed with explanation Yes

PNC Bank Closed with explanation Yes

JPMorgan Chase Closed Yes

M&T Bank Closed with explanation Yes

HSBC Closed with explanation Yes

Ocwen Closed with explanation Yes

The Huntington National Bank In progress Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Page 318 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

339826 Mortgage Other mortgage

338676 Mortgage Other mortgage

339851 Mortgage Home equity loan or line of credit

338699 Mortgage Other mortgage

339884 Mortgage Conventional fixed mortgage

339722 Mortgage Conventional fixed mortgage

340644 Mortgage Conventional adjustable mortgage (ARM)

338686 Mortgage Other mortgage

338656 Mortgage Other mortgage

339100 Mortgage Other mortgage

338661 Mortgage Other mortgage

339867 Mortgage Other mortgage

339834 Mortgage Other mortgage

339862 Mortgage FHA mortgage

339135 Mortgage FHA mortgage

339427 Mortgage Other mortgage

339857 Mortgage Conventional fixed mortgage

339899 Mortgage VA mortgage

338086 Mortgage Other mortgage

339780 Mortgage Conventional fixed mortgage

339614 Mortgage Conventional fixed mortgage

Page 319 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 90630 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account Referral 03/01/2013 03/05/2013

Credit decision / Underwriting 19808 Web 03/01/2013 03/05/2013

Loan servicing, payments, escrow account 02125 Referral 03/01/2013 03/04/2013

Application, originator, mortgage broker 18974 Web 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 12302 Web 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 90069 Web 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 33609 Referral 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 30542 Referral 03/01/2013 03/05/2013

Credit decision / Underwriting 18951 Fax 03/01/2013 03/07/2013

Loan modification,collection,foreclosure 25541 Referral 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 36426 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 08360 Postal mail 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 22193 Web 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 75243 Web 03/01/2013 03/06/2013

Loan servicing, payments, escrow account 04347 Web 03/01/2013 03/05/2013

Loan servicing, payments, escrow account 02050 Phone 03/01/2013 03/05/2013

Loan servicing, payments, escrow account 37347 Web 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 30319 Referral 03/01/2013 03/01/2013

Loan servicing, payments, escrow account 97355 Web 03/01/2013 03/06/2013

Settlement process and costs 74137 Web 03/01/2013 03/04/2013

Page 320 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Capital One Closed with explanation Yes

TD Bank Closed with explanation Yes

Wells Fargo In progress Yes

TD Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

PNC Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

BOK Finanical Corp Closed with explanation Yes

Nationstar Mortgage In progress Yes

Ocwen Closed with explanation Yes

PHH Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

JPMorgan Chase Closed with non-monetary relief Yes

Page 321 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

338641 Mortgage VA mortgage

339842 Mortgage Other mortgage

338170 Mortgage Other mortgage

340661 Mortgage Other mortgage

339703 Mortgage Conventional fixed mortgage

338089 Mortgage Other mortgage

339254 Mortgage FHA mortgage

338695 Mortgage Other mortgage

338670 Mortgage Other mortgage

339218 Mortgage Conventional adjustable mortgage (ARM)

338706 Mortgage Other mortgage

338814 Mortgage Other mortgage

339036 Mortgage Other mortgage

338160 Mortgage Other mortgage

338698 Mortgage Other mortgage

339486 Mortgage Other mortgage

339393 Mortgage Conventional fixed mortgage

339461 Mortgage Other mortgage

340386 Mortgage Other mortgage

338667 Mortgage Other mortgage

340373 Mortgage Other mortgage

Page 322 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 93940 Web 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 44320 Referral 03/01/2013 03/08/2013

Loan modification,collection,foreclosure 27713 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 33409 Referral 03/01/2013 03/04/2013

Application, originator, mortgage broker 94602 Web 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 90280 Referral 03/01/2013 03/01/2013

Settlement process and costs 70471 Web 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 48382 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 32344 Referral 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 33772 Web 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 33810 Referral 03/01/2013 03/01/2013

Loan modification,collection,foreclosure 33065 Referral 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 11727 Referral 03/01/2013 03/04/2013

Application, originator, mortgage broker 85345 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 85138 Referral 03/01/2013 03/04/2013

Loan modification,collection,foreclosure 33076 Referral 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 60654 Web 03/01/2013 03/05/2013

Loan modification,collection,foreclosure 28594 Referral 03/01/2013 03/04/2013

Application, originator, mortgage broker 30281 Web 03/01/2013 03/04/2013

Loan servicing, payments, escrow account 18436 Referral 03/01/2013 03/05/2013

Other 11101 Referral 03/01/2013 03/04/2013

Page 323 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

USAA Savings Closed with explanation Yes Yes

Citibank Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Statebridge Company Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

U.S. Bancorp Closed with explanation Yes

EverBank In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Flagstar Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

JPMorgan Chase In progress Yes

Arvest Bank Closed with explanation Yes

Citibank In progress Yes

Third Financial Services Corp Closed with explanation Yes Yes

Bank of America Closed with non-monetary relief Yes

OneWest Bank In progress Yes

Page 324 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

338287 Mortgage Other mortgage

338498 Mortgage Conventional fixed mortgage

338210 Mortgage Conventional fixed mortgage

337575 Mortgage Conventional adjustable mortgage (ARM)

338440 Mortgage FHA mortgage

338553 Mortgage Other mortgage

338545 Mortgage Other mortgage

338285 Mortgage Other mortgage

337683 Mortgage Home equity loan or line of credit

338258 Mortgage FHA mortgage

338593 Mortgage FHA mortgage

337354 Mortgage Conventional adjustable mortgage (ARM)

338587 Mortgage Other mortgage

338558 Mortgage Other mortgage

338397 Mortgage Other mortgage

338357 Mortgage Other mortgage

338542 Mortgage FHA mortgage

338716 Mortgage Other mortgage

338288 Mortgage Conventional adjustable mortgage (ARM)

335346 Mortgage Other mortgage

338853 Mortgage Conventional fixed mortgage

Page 325 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Other 21215 Postal mail 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 28031 Web 02/28/2013 03/04/2013

Loan servicing, payments, escrow account 92009 Web 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 75035 Web 02/28/2013 02/28/2013

Loan servicing, payments, escrow account 61080 Phone 02/28/2013 03/01/2013

Loan servicing, payments, escrow account 53562 Referral 02/28/2013 03/01/2013

Loan servicing, payments, escrow account 91504 Referral 02/28/2013 03/01/2013

Other Postal mail 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 33624 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 30268 Web 02/28/2013 02/28/2013

Loan servicing, payments, escrow account 53186 Web 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 35114 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 85008 Referral 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 31548 Referral 02/28/2013 03/04/2013

Loan modification,collection,foreclosure 21144 Referral 02/28/2013 03/05/2013

Other 06512 Postal mail 02/28/2013 03/06/2013

Application, originator, mortgage broker 60133 Referral 02/28/2013 03/05/2013

Loan modification,collection,foreclosure 95209 Referral 02/28/2013 03/05/2013

Loan servicing, payments, escrow account 20016 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 48382 Fax 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 11713 Web 02/28/2013 03/01/2013

Page 326 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes Yes

Select Portfolio Servicing, Inc In progress Yes

Citibank Closed with monetary relief Yes

Bank of America In progress Yes

Bank of America Closed Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Citibank Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes Yes

Real Time Resolutions In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Specialized Loan Servicing LLC Closed Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Green Tree Servicing, LLC Closed with explanation Yes

Ocwen Closed with explanation Yes

Page 327 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

336833 Mortgage Conventional fixed mortgage

336926 Mortgage Conventional adjustable mortgage (ARM)

335442 Mortgage Other mortgage

337958 Mortgage FHA mortgage

338232 Mortgage Conventional fixed mortgage

337829 Mortgage Other mortgage

338611 Mortgage FHA mortgage

338102 Mortgage Other mortgage

338831 Mortgage Other mortgage

338539 Mortgage Other mortgage

338507 Mortgage Other mortgage

338408 Mortgage Other mortgage

338525 Mortgage Other mortgage

337603 Mortgage FHA mortgage

338721 Mortgage Other mortgage

338535 Mortgage Other mortgage

338294 Mortgage Second mortgage

335375 Mortgage Other mortgage

336827 Mortgage Conventional fixed mortgage

338576 Mortgage Other mortgage

338567 Mortgage Home equity loan or line of credit

Page 328 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 12583 Web 02/28/2013 02/28/2013

Loan servicing, payments, escrow account 89145 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 89032 Referral 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 30045 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 45602 Phone 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 07417 Referral 02/28/2013 02/28/2013

Credit decision / Underwriting 80015 Web 02/28/2013 03/01/2013

Loan servicing, payments, escrow account 33162 Referral 02/28/2013 03/04/2013

Loan modification,collection,foreclosure 27591 Referral 02/28/2013 03/04/2013

Loan servicing, payments, escrow account 01801 Referral 02/28/2013 03/04/2013

Loan servicing, payments, escrow account 87402 Referral 02/28/2013 03/04/2013

Loan servicing, payments, escrow account 11968 Referral 02/28/2013 03/04/2013

Loan servicing, payments, escrow account 55448 Referral 02/28/2013 03/04/2013

Loan modification,collection,foreclosure 21122 Web 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 33409 Referral 02/28/2013 03/05/2013

Loan modification,collection,foreclosure 30666 Referral 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 32255 Phone 02/28/2013 02/28/2013

Settlement process and costs 19067 Postal mail 02/28/2013 02/28/2013

Loan servicing, payments, escrow account 32221 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 55433 Referral 02/28/2013 03/05/2013

Loan servicing, payments, escrow account 29349 Referral 02/28/2013 03/04/2013

Page 329 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Green Tree Servicing, LLC In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes

RBS Citizens Closed with explanation Yes

LoanDepot Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

GE Capital Retail Closed with monetary relief Yes

JPMorgan Chase Closed with explanation Yes Yes

Wells Fargo Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Page 330 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

338527 Mortgage Other mortgage

337936 Mortgage Conventional fixed mortgage

338578 Mortgage Other mortgage

338815 Mortgage Conventional adjustable mortgage (ARM)

338438 Mortgage FHA mortgage

338626 Mortgage Conventional adjustable mortgage (ARM)

337932 Mortgage Conventional fixed mortgage

338551 Mortgage Other mortgage

338234 Mortgage Conventional fixed mortgage

338569 Mortgage Other mortgage

336842 Mortgage Other mortgage

337330 Mortgage VA mortgage

338349 Mortgage Conventional fixed mortgage

338519 Mortgage Conventional fixed mortgage

338501 Mortgage Conventional adjustable mortgage (ARM)

338531 Mortgage Other mortgage

338540 Mortgage Other mortgage

338268 Mortgage Other mortgage

335448 Mortgage Other mortgage

338456 Mortgage Conventional adjustable mortgage (ARM)

338838 Mortgage Other mortgage

Page 331 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 94954 Referral 02/28/2013 03/04/2013

Loan modification,collection,foreclosure 96002 Phone 02/28/2013 02/28/2013

Loan servicing, payments, escrow account 72104 Referral 02/28/2013 03/05/2013

Loan servicing, payments, escrow account 85044 Web 02/28/2013 03/01/2013

Credit decision / Underwriting 46148 Web 02/28/2013 03/01/2013

Credit decision / Underwriting 94803 Web 02/28/2013 03/01/2013

Settlement process and costs 02903 Web 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 95337 Referral 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 63136 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 37067 Referral 02/28/2013 03/05/2013

Loan servicing, payments, escrow account 22026 Postal mail 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 30019 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 20155 Web 02/28/2013 02/28/2013

Application, originator, mortgage broker 98074 Web 02/28/2013 03/01/2013

Credit decision / Underwriting 19562 Web 02/28/2013 03/04/2013

Loan servicing, payments, escrow account 19525 Referral 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 11766 Referral 02/28/2013 03/01/2013

Other 48329 Postal mail 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 32909 Referral 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 08054 Web 02/28/2013 03/01/2013

Loan servicing, payments, escrow account 34953 Referral 02/28/2013 03/01/2013

Page 332 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with monetary relief Yes

Wells Fargo Closed with explanation Yes

Guaranteed Rate Closed with monetary relief Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Select Portfolio Servicing, Inc In progress Yes

Wells Fargo Closed with explanation Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Citibank In progress Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Page 333 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

339012 Mortgage Conventional adjustable mortgage (ARM)

338326 Mortgage Other mortgage

338511 Mortgage Conventional fixed mortgage

338555 Mortgage Other mortgage

338575 Mortgage Other mortgage

338206 Mortgage Conventional fixed mortgage

338320 Mortgage Conventional fixed mortgage

338448 Mortgage Conventional adjustable mortgage (ARM)

338236 Mortgage VA mortgage

339009 Mortgage Other mortgage

338574 Mortgage Other mortgage

338995 Mortgage Other mortgage

337853 Mortgage Conventional fixed mortgage

336844 Mortgage Conventional adjustable mortgage (ARM)

338572 Mortgage Other mortgage

338583 Mortgage Other mortgage

338414 Mortgage Conventional adjustable mortgage (ARM)

338813 Mortgage Other mortgage

338096 Mortgage Home equity loan or line of credit

338476 Mortgage Conventional fixed mortgage

338233 Mortgage Conventional adjustable mortgage (ARM)

Page 334 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 94403 Referral 02/28/2013 03/05/2013

Loan servicing, payments, escrow account 78731 Web 02/28/2013 02/28/2013

Loan servicing, payments, escrow account 25420 Web 02/28/2013 03/01/2013

Loan servicing, payments, escrow account 92345 Referral 02/28/2013 03/04/2013

Loan modification,collection,foreclosure 32653 Referral 02/28/2013 03/05/2013

Loan servicing, payments, escrow account 33165 Web 02/28/2013 02/28/2013

Loan servicing, payments, escrow account 31021 Phone 02/28/2013 02/28/2013

Application, originator, mortgage broker 45044 Web 02/28/2013 03/01/2013

Loan servicing, payments, escrow account 93619 Phone 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 94582 Referral 02/28/2013 03/05/2013

Loan modification,collection,foreclosure 01832 Referral 02/28/2013 03/05/2013

Loan modification,collection,foreclosure 92626 Referral 02/28/2013 03/04/2013

Loan modification,collection,foreclosure 91413 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 33016 Postal mail 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 91901 Referral 02/28/2013 03/05/2013

Loan modification,collection,foreclosure 33327 Referral 02/28/2013 03/05/2013

Loan servicing, payments, escrow account 27526 Web 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 46037 Referral 02/28/2013 03/04/2013

Settlement process and costs 21850 Web 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 33905 Web 02/28/2013 03/01/2013

Loan servicing, payments, escrow account 20152 Web 02/28/2013 02/28/2013

Page 335 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America In progress Yes

Wells Fargo Closed with monetary relief Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Seterus Closed with explanation Yes

Resurgent Capital Services L.P. Closed with explanation Yes

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Capital One Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Pentagon FCU In progress Yes

Page 336 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

338557 Mortgage Other mortgage

338434 Mortgage Other mortgage

338321 Mortgage Conventional fixed mortgage

336825 Mortgage Conventional adjustable mortgage (ARM)

338550 Mortgage Other mortgage

338534 Mortgage Other mortgage

337348 Mortgage Conventional adjustable mortgage (ARM)

338584 Mortgage Other mortgage

338361 Mortgage Conventional fixed mortgage

338552 Mortgage Other mortgage

337956 Mortgage Conventional adjustable mortgage (ARM)

338152 Mortgage Other mortgage

337339 Mortgage Conventional fixed mortgage

335443 Mortgage Other mortgage

336829 Mortgage Conventional fixed mortgage

337361 Mortgage Conventional adjustable mortgage (ARM)

338537 Mortgage Other mortgage

337929 Mortgage Other mortgage

338296 Mortgage Other mortgage

338496 Mortgage Conventional adjustable mortgage (ARM)

338253 Mortgage Conventional fixed mortgage

Page 337 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 73521 Referral 02/28/2013 03/04/2013

Loan modification,collection,foreclosure 10940 Referral 02/28/2013 03/01/2013

Credit decision / Underwriting 18929 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 90301 Web 02/28/2013 02/28/2013

Application, originator, mortgage broker 89142 Referral 02/28/2013 03/01/2013

Loan servicing, payments, escrow account 93728 Referral 02/28/2013 03/04/2013

Loan servicing, payments, escrow account 55308 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 90280 Referral 02/28/2013 03/05/2013

Application, originator, mortgage broker 07024 Web 02/28/2013 03/07/2013

Loan modification,collection,foreclosure 44094 Referral 02/28/2013 03/01/2013

Loan servicing, payments, escrow account 53005 Web 02/28/2013 02/28/2013

Loan servicing, payments, escrow account 79903 Web 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 16053 Postal mail 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 85268 Referral 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 30004 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 19363 Web 02/28/2013 03/14/2013

Loan modification,collection,foreclosure 94801 Referral 02/28/2013 03/05/2013

Application, originator, mortgage broker 19805 Postal mail 02/28/2013 02/28/2013

Loan servicing, payments, escrow account 19119 Postal mail 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 33772 Web 02/28/2013 03/05/2013

Loan servicing, payments, escrow account 98335 Web 02/28/2013 02/28/2013

Page 338 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase Closed Yes

PHH Mortgage In progress Yes

Third Federal Savings & Loan Closed with explanation Yes

HSBC In progress Yes

Nationstar Mortgage In progress Yes

JPMorgan Chase Closed with monetary relief Yes

Green Tree Servicing, LLC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Specialized Loan Servicing LLC Closed Yes

Ocwen Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with non-monetary relief Yes

PNC Bank Closed with explanation Yes

Page 339 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

338627 Mortgage Conventional fixed mortgage

338491 Mortgage Home equity loan or line of credit

338720 Mortgage Other mortgage

337852 Mortgage Conventional fixed mortgage

338225 Mortgage Other mortgage

338135 Mortgage Other mortgage

337978 Mortgage Other mortgage

338820 Mortgage Other mortgage

337795 Mortgage Conventional fixed mortgage

338842 Mortgage Conventional fixed mortgage

338629 Mortgage Conventional fixed mortgage

337357 Mortgage Home equity loan or line of credit

338833 Mortgage Other mortgage

338533 Mortgage Other mortgage

338266 Mortgage Conventional fixed mortgage

338570 Mortgage Other mortgage

338628 Mortgage Conventional adjustable mortgage (ARM)

336555 Mortgage Other mortgage

338138 Mortgage Conventional fixed mortgage

338597 Mortgage Conventional adjustable mortgage (ARM)

338528 Mortgage Other mortgage

Page 340 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 19709 Web 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 48085 Referral 02/28/2013 03/04/2013

Loan modification,collection,foreclosure 02911 Referral 02/28/2013 03/05/2013

Loan modification,collection,foreclosure 91413 Web 02/28/2013 02/28/2013

Loan servicing, payments, escrow account 08753 Postal mail 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 11530 Fax 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 93448 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 91730 Referral 02/28/2013 03/05/2013

Loan modification,collection,foreclosure 21117 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 06106 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 15205 Web 02/28/2013 03/01/2013

Loan servicing, payments, escrow account 80204 Web 02/28/2013 02/28/2013

Other 46375 Postal mail 02/28/2013 03/05/2013

Loan modification,collection,foreclosure 14052 Referral 02/28/2013 03/04/2013

Application, originator, mortgage broker 76116 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 30331 Referral 02/28/2013 03/05/2013

Loan servicing, payments, escrow account 90740 Web 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 06335 Postal mail 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 80020 Web 02/28/2013 03/01/2013

Application, originator, mortgage broker 92019 Phone 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 89706 Referral 02/28/2013 03/05/2013

Page 341 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Citibank In progress Yes

OneWest Bank In progress Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

Ocwen Closed with explanation Yes

HSBC Closed with explanation Yes

Carrington Mortgage Closed with explanation Yes

TCF National Bank Closed with monetary relief Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Seterus Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Page 342 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

338821 Mortgage Other mortgage

337712 Mortgage Second mortgage

337943 Mortgage Conventional fixed mortgage

339018 Mortgage Other mortgage

338457 Mortgage Other mortgage

338618 Mortgage Conventional adjustable mortgage (ARM)

338286 Mortgage Conventional fixed mortgage

338143 Mortgage Other mortgage

338526 Mortgage Other mortgage

338479 Mortgage Conventional fixed mortgage

337751 Mortgage Conventional fixed mortgage

338580 Mortgage Other mortgage

337424 Mortgage Other mortgage

336828 Mortgage Conventional fixed mortgage

338579 Mortgage Other mortgage

338582 Mortgage Other mortgage

338319 Mortgage Other mortgage

338622 Mortgage Conventional fixed mortgage

338442 Mortgage Other mortgage

338439 Mortgage Other mortgage

338602 Mortgage Conventional adjustable mortgage (ARM)

Page 343 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 55107 Referral 02/28/2013 03/05/2013

Settlement process and costs 63033 Phone 02/28/2013 02/28/2013

Loan servicing, payments, escrow account 60048 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 90037 Web 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 11412 Referral 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 94403 Web 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 07065 Phone 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 14502 Referral 02/28/2013 03/05/2013

Loan modification,collection,foreclosure 23455 Referral 02/28/2013 03/05/2013

Credit decision / Underwriting 89523 Web 02/28/2013 03/04/2013

Loan servicing, payments, escrow account 33165 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 03104 Referral 02/28/2013 03/05/2013

Loan modification,collection,foreclosure 11727 Fax 02/28/2013 02/28/2013

Loan servicing, payments, escrow account 27703 Web 02/28/2013 02/28/2013

Application, originator, mortgage broker 03470 Referral 02/28/2013 03/05/2013

Loan modification,collection,foreclosure 93401 Referral 02/28/2013 03/05/2013

Application, originator, mortgage broker 95758 Phone 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 33309 Web 02/28/2013 03/05/2013

Loan modification,collection,foreclosure 11411 Postal mail 02/28/2013 03/04/2013

Other Postal mail 02/28/2013 03/05/2013

Loan modification,collection,foreclosure 32205 Web 02/28/2013 03/06/2013

Page 344 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

TCF National Bank In progress Yes

JPMorgan Chase In progress Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with explanation No

Carrington Mortgage Closed with explanation Yes

Bank of America In progress No

Wells Fargo Closed with explanation Yes

PNC Bank In progress Yes

Amerisave In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Homeward Residential Closed with explanation Yes

Vantium Capital Closed with explanation Yes Yes

Embrace Home Loans Inc Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes

Wells Fargo In progress Yes

Ocwen In progress Yes

Page 345 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

338097 Mortgage Conventional fixed mortgage

338549 Mortgage Conventional fixed mortgage

337696 Mortgage Conventional adjustable mortgage (ARM)

338592 Mortgage Conventional adjustable mortgage (ARM)

338431 Mortgage Conventional fixed mortgage

337684 Mortgage Other mortgage

338316 Mortgage Conventional adjustable mortgage (ARM)

335447 Mortgage Other mortgage

337656 Mortgage Conventional fixed mortgage

338586 Mortgage FHA mortgage

336849 Mortgage Other mortgage

337875 Mortgage Other mortgage

337569 Mortgage FHA mortgage

338106 Mortgage Other mortgage

338411 Mortgage Other mortgage

338546 Mortgage Reverse mortgage

336209 Mortgage Other mortgage

336492 Mortgage Conventional fixed mortgage

336342 Mortgage Conventional adjustable mortgage (ARM)

336598 Mortgage Other mortgage

336341 Mortgage Conventional fixed mortgage

Page 346 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 98446 Web 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 11201 Referral 02/28/2013 03/01/2013

Credit decision / Underwriting 84401 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 15122 Web 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 04625 Web 02/28/2013 03/01/2013

Loan modification,collection,foreclosure 27517 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 89123 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 20854 Referral 02/28/2013 02/28/2013

Application, originator, mortgage broker 85248 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 34465 Web 02/28/2013 03/01/2013

Application, originator, mortgage broker 66106 Postal mail 02/28/2013 02/28/2013

Loan servicing, payments, escrow account 45746 Web 02/28/2013 02/28/2013

Loan modification,collection,foreclosure 06036 Phone 02/28/2013 02/28/2013

Loan servicing, payments, escrow account 29684 Postal mail 02/28/2013 03/05/2013

Loan servicing, payments, escrow account 78411 Referral 02/28/2013 03/04/2013

Loan servicing, payments, escrow account 11369 Referral 02/28/2013 03/01/2013

Loan servicing, payments, escrow account 11427 Referral 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 08203 Phone 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 38016 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 90042 Referral 02/27/2013 03/12/2013

Application, originator, mortgage broker 60640 Web 02/27/2013 02/28/2013

Page 347 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

New York Community Bank Closed with explanation Yes

Seterus In progress Yes

Wells Fargo In progress Yes

The Huntington National Bank In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

Bank of America In progress Yes

Page 348 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

335450 Mortgage Other mortgage

335798 Mortgage Conventional fixed mortgage

336156 Mortgage Conventional fixed mortgage

334974 Mortgage Conventional fixed mortgage

336753 Mortgage Conventional adjustable mortgage (ARM)

336742 Mortgage Other mortgage

336557 Mortgage Conventional fixed mortgage

336782 Mortgage Other mortgage

335001 Mortgage Conventional fixed mortgage

335414 Mortgage Conventional fixed mortgage

335081 Mortgage Conventional fixed mortgage

335344 Mortgage Other mortgage

336246 Mortgage FHA mortgage

336201 Mortgage Conventional fixed mortgage

335426 Mortgage Other mortgage

336821 Mortgage Conventional fixed mortgage

336936 Mortgage Other mortgage

335397 Mortgage Other mortgage

336389 Mortgage Conventional fixed mortgage

336014 Mortgage Conventional fixed mortgage

335923 Mortgage Other mortgage

Page 349 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 33157 Postal mail 02/27/2013 02/27/2013

Loan servicing, payments, escrow account 01854 Web 02/27/2013 02/27/2013

Loan servicing, payments, escrow account 48228 Web 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 34744 Web 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 33160 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 20902 Referral 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 43147 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 23009 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 28173 Web 02/27/2013 02/27/2013

Settlement process and costs 07850 Web 02/27/2013 02/28/2013

Settlement process and costs 92691 Web 02/27/2013 03/01/2013

Loan modification,collection,foreclosure 48382 Fax 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 63138 Web 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 30265 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 94544 Fax 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 33168 Web 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 54177 Referral 02/27/2013 02/28/2013

Loan servicing, payments, escrow account Postal mail 02/27/2013 02/28/2013

Settlement process and costs 10956 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 53205 Phone 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 13205 Referral 02/27/2013 02/27/2013

Page 350 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

TD Bank Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed Yes

Homeward Residential Closed with explanation Yes Yes

SunTrust Bank Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

Bank of America Closed Yes

SunTrust Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

HSBC In progress Yes

PNC Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

BMO Harris In progress Yes

Bank of America Closed with explanation Yes

HSBC Closed Yes

Bank of America Closed with explanation Yes

Citibank In progress Yes

Page 351 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

336249 Mortgage Conventional fixed mortgage

337032 Mortgage Conventional fixed mortgage

335398 Mortgage Other mortgage

336036 Mortgage Conventional fixed mortgage

336132 Mortgage Other mortgage

336332 Mortgage Other mortgage

336694 Mortgage FHA mortgage

335474 Mortgage Other mortgage

336172 Mortgage Conventional adjustable mortgage (ARM)

337014 Mortgage FHA mortgage

337301 Mortgage Conventional fixed mortgage

336814 Mortgage Conventional fixed mortgage

336959 Mortgage Other mortgage

335473 Mortgage Other mortgage

336790 Mortgage Conventional adjustable mortgage (ARM)

335841 Mortgage VA mortgage

336258 Mortgage Conventional fixed mortgage

336184 Mortgage Conventional fixed mortgage

336763 Mortgage Conventional fixed mortgage

334626 Mortgage Conventional fixed mortgage

334627 Mortgage FHA mortgage

Page 352 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 95422 Phone 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 90069 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 73159 Referral 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 44055 Referral 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 92130 Fax 02/27/2013 02/28/2013

Application, originator, mortgage broker 83713 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 20748 Phone 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 29560 Referral 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 95112 Web 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 48439 Web 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 70810 Phone 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 63021 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 84015 Referral 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 30092 Referral 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 94564 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 18301 Fax 02/27/2013 03/13/2013

Loan modification,collection,foreclosure 11761 Web 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 61111 Web 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 31044 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 30076 Web 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 70122 Web 02/27/2013 02/27/2013

Page 353 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Green Tree Servicing, LLC Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Bank of America In progress Yes

Citibank Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Sovereign Bank Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Capital One Closed with explanation Yes

JPMorgan Chase Closed with monetary relief Yes

Bank of America In progress Yes

Citibank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo In progress Yes

Fifth Third Bank In progress Yes

Green Tree Servicing, LLC Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

Page 354 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

335368 Mortgage Conventional fixed mortgage

336809 Mortgage Conventional adjustable mortgage (ARM)

336035 Mortgage Conventional adjustable mortgage (ARM)

336274 Mortgage Conventional fixed mortgage

336119 Mortgage Other mortgage

337307 Mortgage FHA mortgage

336182 Mortgage Other mortgage

336193 Mortgage Conventional fixed mortgage

336737 Mortgage Conventional fixed mortgage

336747 Mortgage Conventional adjustable mortgage (ARM)

336767 Mortgage Conventional adjustable mortgage (ARM)

336808 Mortgage Conventional fixed mortgage

335412 Mortgage Conventional fixed mortgage

335480 Mortgage Conventional fixed mortgage

336221 Mortgage Other mortgage

336662 Mortgage Other mortgage

335497 Mortgage Conventional fixed mortgage

336720 Mortgage Home equity loan or line of credit

336257 Mortgage Conventional fixed mortgage

335005 Mortgage FHA mortgage

334873 Mortgage Conventional adjustable mortgage (ARM)

Page 355 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Application, originator, mortgage broker 70809 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 77327 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 98122 Web 02/27/2013 02/27/2013

Loan servicing, payments, escrow account 97520 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 12115 Referral 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 22079 Web 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 64055 Phone 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 30062 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 92880 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 92823 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 19363 Web 02/27/2013 02/28/2013

Application, originator, mortgage broker 90272 Web 02/27/2013 02/28/2013

Application, originator, mortgage broker 97062 Web 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 20912 Web 02/27/2013 02/28/2013

Other 33565 Postal mail 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 65583 Phone 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 11373 Web 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 60172 Postal mail 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 33404 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 30016 Web 02/27/2013 02/27/2013

Loan servicing, payments, escrow account 19401 Web 02/27/2013 02/27/2013

Page 356 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed with monetary relief Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase In progress Yes

PHH Mortgage Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

Citibank Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Citibank In progress Yes

Quicken Loans Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes Yes

Citibank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

BMO Harris In progress Yes

JPMorgan Chase Closed with explanation Yes

Arvest Bank Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Page 357 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

335837 Mortgage Conventional fixed mortgage

337279 Mortgage FHA mortgage

333268 Mortgage FHA mortgage

335459 Mortgage Conventional adjustable mortgage (ARM)

336798 Mortgage FHA mortgage

336602 Mortgage Conventional fixed mortgage

336122 Mortgage Other mortgage

336480 Mortgage FHA mortgage

336199 Mortgage Conventional fixed mortgage

336701 Mortgage Conventional fixed mortgage

336740 Mortgage Conventional fixed mortgage

336794 Mortgage Conventional fixed mortgage

335521 Mortgage Conventional fixed mortgage

336116 Mortgage Other mortgage

336599 Mortgage Other mortgage

337277 Mortgage Other mortgage

336317 Mortgage Conventional adjustable mortgage (ARM)

337305 Mortgage Conventional adjustable mortgage (ARM)

335656 Mortgage Conventional adjustable mortgage (ARM)

336756 Mortgage Conventional fixed mortgage

336108 Mortgage Conventional fixed mortgage

Page 358 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 10023 Web 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 24593 Web 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 08619 Web 02/27/2013 02/27/2013

Loan servicing, payments, escrow account 28435 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 02806 Web 02/27/2013 02/28/2013

Application, originator, mortgage broker 07307 Postal mail 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 12563 Fax 02/27/2013 02/28/2013

Application, originator, mortgage broker 92562 Web 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 30180 Referral 02/27/2013 02/27/2013

Loan servicing, payments, escrow account 02151 Web 02/27/2013 02/28/2013

Application, originator, mortgage broker 77098 Web 02/27/2013 02/28/2013

Application, originator, mortgage broker 19148 Web 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 72364 Phone 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 78681 Postal mail 02/27/2013 02/28/2013

Application, originator, mortgage broker 28211 Phone 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 80488 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 04537 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 48221 Fax 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 34607 Web 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 30087 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 22193 Web 02/27/2013 02/27/2013

Page 359 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Guild Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Sovereign Bank Closed Yes Yes

JPMorgan Chase Closed with monetary relief Yes

TD Bank Closed with non-monetary relief Yes Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes

PNC Bank In progress No

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 360 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

337025 Mortgage Conventional fixed mortgage

335326 Mortgage Conventional fixed mortgage

335642 Mortgage Conventional fixed mortgage

335479 Mortgage Other mortgage

335366 Mortgage Conventional adjustable mortgage (ARM)

337004 Mortgage Other mortgage

336590 Mortgage Conventional fixed mortgage

336491 Mortgage Other mortgage

335990 Mortgage Conventional fixed mortgage

337314 Mortgage Conventional fixed mortgage

336931 Mortgage Other mortgage

336820 Mortgage Other mortgage

336159 Mortgage Other mortgage

336630 Mortgage Conventional fixed mortgage

336797 Mortgage FHA mortgage

336806 Mortgage Conventional fixed mortgage

336192 Mortgage Other mortgage

336793 Mortgage Conventional adjustable mortgage (ARM)

336771 Mortgage Other mortgage

335302 Mortgage Conventional fixed mortgage

336276 Mortgage FHA mortgage

Page 361 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 20105 Postal mail 02/27/2013 02/27/2013

Credit decision / Underwriting 20720 Web 02/27/2013 02/27/2013

Loan servicing, payments, escrow account 01144 Web 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 08527 Web 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 94547 Phone 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 27502 Referral 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 43512 Phone 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 87121 Fax 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 07746 Phone 02/27/2013 02/27/2013

Loan servicing, payments, escrow account 94703 Web 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 22308 Referral 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 85006 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 03820 Postal mail 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 77584 Web 02/27/2013 02/28/2013

Settlement process and costs 20169 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 45305 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 30519 Referral 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 90631 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 22033 Postal mail 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 35060 Web 02/27/2013 02/27/2013

Loan modification,collection,foreclosure 20720 Web 02/27/2013 02/28/2013

Page 362 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Seterus Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Springleaf Finance In progress Yes

Nationstar Mortgage Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

U.S. Bancorp Closed with explanation No

Citibank Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Fifth Third Bank Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Flagstar Bank Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Page 363 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

336734 Mortgage FHA mortgage

336810 Mortgage Conventional fixed mortgage

336007 Mortgage Conventional fixed mortgage

336786 Mortgage Conventional fixed mortgage

336040 Mortgage Other mortgage

336726 Mortgage Conventional fixed mortgage

336436 Mortgage Other mortgage

337045 Mortgage Conventional fixed mortgage

336294 Mortgage Conventional fixed mortgage

336454 Mortgage Other mortgage

336196 Mortgage Conventional fixed mortgage

335873 Mortgage Home equity loan or line of credit

336070 Mortgage Conventional fixed mortgage

336780 Mortgage Conventional fixed mortgage

331815 Mortgage Conventional adjustable mortgage (ARM)

332790 Mortgage Other mortgage

332624 Mortgage Conventional fixed mortgage

332294 Mortgage Other mortgage

334177 Mortgage VA mortgage

333270 Mortgage Other mortgage

333308 Mortgage Conventional adjustable mortgage (ARM)

Page 364 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 97123 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 33903 Web 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 03894 Web 02/27/2013 02/27/2013

Loan servicing, payments, escrow account 60513 Web 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 80924 Web 02/27/2013 02/27/2013

Loan servicing, payments, escrow account 53597 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 38261 Referral 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 86404 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 08822 Web 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 30311 Referral 02/27/2013 02/28/2013

Loan modification,collection,foreclosure 11361 Phone 02/27/2013 02/27/2013

Loan servicing, payments, escrow account 80004 Web 02/27/2013 02/27/2013

Loan servicing, payments, escrow account 85622 Web 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 96003 Web 02/27/2013 02/28/2013

Loan servicing, payments, escrow account 32801 Web 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 99654 Postal mail 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 29650 Web 02/26/2013 02/26/2013

Other Postal mail 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 66442 Web 02/26/2013 02/27/2013

Other 30340 Postal mail 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 78644 Web 02/26/2013 02/26/2013

Page 365 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

PennyMac Loan Services, LLC Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Associated Bank Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes

Vericrest Financial Closed with explanation Yes

Ocwen Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

HSBC Closed with explanation Yes

Capital One In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Regions Closed with explanation Yes

Page 366 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

334310 Mortgage Conventional fixed mortgage

333842 Mortgage Conventional fixed mortgage

330119 Mortgage Conventional adjustable mortgage (ARM)

333971 Mortgage Conventional fixed mortgage

333338 Mortgage Conventional fixed mortgage

334620 Mortgage FHA mortgage

331831 Mortgage Home equity loan or line of credit

334501 Mortgage Reverse mortgage

334556 Mortgage Conventional adjustable mortgage (ARM)

333667 Mortgage Conventional fixed mortgage

332802 Mortgage Other mortgage

334519 Mortgage Other mortgage

332456 Mortgage Conventional fixed mortgage

331987 Mortgage Other mortgage

334073 Mortgage Other mortgage

333751 Mortgage Other mortgage

331055 Mortgage Conventional fixed mortgage

333162 Mortgage Other mortgage

334211 Mortgage Home equity loan or line of credit

333160 Mortgage Conventional fixed mortgage

334579 Mortgage FHA mortgage

Page 367 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 40445 Web 02/26/2013 02/26/2013

Application, originator, mortgage broker 21409 Web 02/26/2013 02/27/2013

Application, originator, mortgage broker 02864 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 60517 Web 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 15323 Web 02/26/2013 02/28/2013

Loan servicing, payments, escrow account 48174 Web 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 60629 Web 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 17111 Referral 02/26/2013 03/01/2013

Application, originator, mortgage broker 30281 Web 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 86401 Web 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 20886 Postal mail 02/26/2013 02/26/2013

Other 60188 Postal mail 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 19087 Web 02/26/2013 02/26/2013

Settlement process and costs 33141 Postal mail 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 49251 Web 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 92118 Phone 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 34606 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 07052 Postal mail 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 32751 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 21045 Web 02/26/2013 02/26/2013

Application, originator, mortgage broker 64118 Web 02/26/2013 02/27/2013

Page 368 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

21st Mortgage Corporation Closed with explanation Yes

Citibank In progress Yes

Ocwen Closed with explanation Yes

Homeward Residential Closed with explanation Yes Yes

Fay Servicing, LLC Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

TCF National Bank Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

HSBC Closed with explanation Yes

HSBC Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with non-monetary relief Yes

Provident Funding Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Dovenmuehle Mortgage Inc. Closed with monetary relief Yes

Nationstar Mortgage Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Pentagon FCU In progress Yes

Wells Fargo Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes Yes

UMB Bank In progress Yes

Page 369 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

332374 Mortgage Other mortgage

334572 Mortgage Other mortgage

334098 Mortgage Other mortgage

332375 Mortgage Other mortgage

334297 Mortgage Other mortgage

334303 Mortgage Conventional adjustable mortgage (ARM)

334485 Mortgage Other mortgage

334619 Mortgage Home equity loan or line of credit

332676 Mortgage Conventional fixed mortgage

332583 Mortgage Conventional fixed mortgage

333977 Mortgage Other mortgage

332585 Mortgage Conventional adjustable mortgage (ARM)

332079 Mortgage Conventional adjustable mortgage (ARM)

332466 Mortgage Other mortgage

332658 Mortgage Other mortgage

332376 Mortgage Other mortgage

331870 Mortgage Conventional fixed mortgage

334512 Mortgage Home equity loan or line of credit

334589 Mortgage Conventional adjustable mortgage (ARM)

334169 Mortgage Other mortgage

334033 Mortgage Other mortgage

Page 370 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 03867 Referral 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 12866 Referral 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 44039 Referral 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 85032 Referral 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 84405 Referral 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 48076 Web 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 60641 Referral 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 91350 Web 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 72830 Web 02/26/2013 02/28/2013

Application, originator, mortgage broker 48067 Web 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 33458 Postal mail 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 20657 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 20871 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 94560 Postal mail 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 98021 Referral 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 08844 Referral 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 32829 Web 02/26/2013 02/26/2013

Settlement process and costs 89113 Web 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 34104 Web 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 11210 Referral 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 97741 Referral 02/26/2013 02/26/2013

Page 371 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Citibank Closed with explanation Yes

KeyBank NA Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase In progress Yes

Ocwen Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

HSBC Closed Yes

Bank of America Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America Closed with explanation Yes Yes

Page 372 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

333320 Mortgage Conventional fixed mortgage

334219 Mortgage FHA mortgage

333273 Mortgage Other mortgage

331732 Mortgage Conventional adjustable mortgage (ARM)

334521 Mortgage Other mortgage

333949 Mortgage FHA mortgage

333383 Mortgage Conventional fixed mortgage

334468 Mortgage Conventional adjustable mortgage (ARM)

332373 Mortgage Other mortgage

334045 Mortgage Conventional fixed mortgage

334490 Mortgage Other mortgage

333511 Mortgage Home equity loan or line of credit

333442 Mortgage Other mortgage

333436 Mortgage Other mortgage

331610 Mortgage Conventional fixed mortgage

333359 Mortgage Conventional fixed mortgage

333240 Mortgage Conventional fixed mortgage

334525 Mortgage Other mortgage

333254 Mortgage Conventional fixed mortgage

334621 Mortgage Conventional fixed mortgage

333613 Mortgage FHA mortgage

Page 373 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 70726 Web 02/26/2013 02/28/2013

Settlement process and costs 48235 Web 02/26/2013 02/26/2013

Other 80239 Postal mail 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 00111 Web 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 42087 Referral 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 32164 Phone 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 19454 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 97214 Web 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 48047 Referral 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 87507 Web 02/26/2013 03/07/2013

Loan modification,collection,foreclosure 75050 Referral 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 20721 Phone 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 91910 Postal mail 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 08050 Postal mail 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 63366 Web 02/26/2013 02/26/2013

Credit decision / Underwriting 07022 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 67467 Web 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 33323 Referral 02/26/2013 02/27/2013

Other 99207 Phone 02/26/2013 02/27/2013

Application, originator, mortgage broker 07070 Web 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 67101 Web 02/26/2013 02/27/2013

Page 374 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Flagstar Bank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Carrington Mortgage Closed Yes

Ocwen Closed with explanation Yes

Fifth Third Bank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

OneWest Bank Closed with explanation Yes Yes

First Tennessee Bank In progress Yes

Wells Fargo Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

PennyMac Loan Services, LLC Closed with explanation Yes

PennyMac Loan Services, LLC Closed with explanation Yes Yes

TD Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Amerisave Closed with explanation Yes Yes

21st Mortgage Corporation In progress Yes

Page 375 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

333332 Mortgage FHA mortgage

334353 Mortgage Other mortgage

334482 Mortgage FHA mortgage

333673 Mortgage FHA mortgage

333955 Mortgage Conventional adjustable mortgage (ARM)

332220 Mortgage Other mortgage

331743 Mortgage Conventional fixed mortgage

333702 Mortgage Conventional fixed mortgage

329808 Mortgage Conventional fixed mortgage

333156 Mortgage VA mortgage

334623 Mortgage Conventional fixed mortgage

333238 Mortgage Other mortgage

334558 Mortgage Other mortgage

332098 Mortgage Conventional fixed mortgage

334459 Mortgage FHA mortgage

334533 Mortgage Other mortgage

334532 Mortgage Other mortgage

334597 Mortgage Conventional adjustable mortgage (ARM)

333269 Mortgage Conventional adjustable mortgage (ARM)

334622 Mortgage FHA mortgage

333217 Mortgage Conventional adjustable mortgage (ARM)

Page 376 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 75024 Web 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 80126 Referral 02/26/2013 02/27/2013

Settlement process and costs 60067 Web 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 30014 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 95003 Web 02/26/2013 02/27/2013

Application, originator, mortgage broker 20678 Postal mail 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 48458 Web 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 32828 Web 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 85139 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 48221 Postal mail 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 30039 Web 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 48382 Fax 02/26/2013 02/27/2013

Other 34744 Postal mail 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 93004 Postal mail 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 02115 Web 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 78681 Phone 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 78681 Phone 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 92821 Web 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 94560 Web 02/26/2013 02/26/2013

Application, originator, mortgage broker 85743 Web 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 30005 Web 02/26/2013 02/27/2013

Page 377 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Ocwen Closed with explanation Yes

Citibank Closed with explanation Yes

Bayview Loan Servicing, LLC Closed with explanation Yes

Quicken Loans Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Mortgage Investors Corporation Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Citibank Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Citibank Closed with explanation Yes

Capital One Closed with explanation Yes

Page 378 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

333124 Mortgage Home equity loan or line of credit

332278 Mortgage Conventional fixed mortgage

334037 Mortgage Other mortgage

333129 Mortgage FHA mortgage

334571 Mortgage Other mortgage

333251 Mortgage Other mortgage

333271 Mortgage Other mortgage

330406 Mortgage VA mortgage

333302 Mortgage Conventional fixed mortgage

333570 Mortgage Other mortgage

333282 Mortgage Other mortgage

332503 Mortgage Other mortgage

334002 Mortgage Conventional adjustable mortgage (ARM)

331850 Mortgage VA mortgage

332726 Mortgage Other mortgage

333693 Mortgage FHA mortgage

332381 Mortgage Other mortgage

334055 Mortgage Conventional adjustable mortgage (ARM)

333814 Mortgage Conventional fixed mortgage

335313 Mortgage Conventional adjustable mortgage (ARM)

333237 Mortgage Home equity loan or line of credit

Page 379 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 60050 Referral 02/26/2013 02/26/2013

Application, originator, mortgage broker 13039 Web 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 30228 Referral 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 07065 Web 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 14624 Phone 02/26/2013 02/27/2013

Application, originator, mortgage broker 27416 Web 02/26/2013 02/27/2013

Other 30340 Postal mail 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 95624 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure Email 02/26/2013 02/26/2013

Application, originator, mortgage broker 05302 Postal mail 02/26/2013 02/26/2013

Other 33442 Postal mail 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 30078 Postal mail 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 32837 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 31313 Web 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 12528 Postal mail 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 20613 Referral 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 97210 Referral 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 98250 Web 02/26/2013 02/28/2013

Loan modification,collection,foreclosure 90045 Web 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 24541 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 33134 Web 02/26/2013 02/27/2013

Page 380 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

HSBC Closed with explanation Yes

USAA Savings Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes

Quicken Loans Closed with explanation Yes

PHH Mortgage Closed with explanation Yes

Mortgage Investors Corporation Closed with explanation Yes

M&T Bank Closed Yes

TD Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

OneWest Bank In progress Yes

Citibank In progress Yes

Flagstar Bank In progress Yes

JPMorgan Chase Closed with explanation Yes Yes

SunTrust Bank Closed with explanation Yes

Capital One In progress Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes Yes

PNC Bank In progress Yes

Regions Closed with explanation Yes

Page 381 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

334256 Mortgage Other mortgage

333445 Mortgage FHA mortgage

335320 Mortgage Conventional adjustable mortgage (ARM)

331617 Mortgage Conventional fixed mortgage

331889 Mortgage Other mortgage

333197 Mortgage Other mortgage

334554 Mortgage Conventional fixed mortgage

331856 Mortgage Other mortgage

334132 Mortgage Conventional adjustable mortgage (ARM)

333310 Mortgage Other mortgage

331615 Mortgage Conventional fixed mortgage

332761 Mortgage Conventional fixed mortgage

334302 Mortgage Home equity loan or line of credit

333164 Mortgage Other mortgage

332643 Mortgage Conventional fixed mortgage

334582 Mortgage Second mortgage

332389 Mortgage Other mortgage

333216 Mortgage Other mortgage

334576 Mortgage Home equity loan or line of credit

333342 Mortgage Conventional fixed mortgage

332395 Mortgage Home equity loan or line of credit

Page 382 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 92037 Referral 02/26/2013 02/27/2013

Credit decision / Underwriting 01118 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 30016 Web 02/26/2013 02/28/2013

Loan modification,collection,foreclosure 19720 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 93292 Postal mail 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 90071 Postal mail 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 74403 Web 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 11379 Web 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 30318 Phone 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 46160 Postal mail 02/26/2013 02/26/2013

Application, originator, mortgage broker 44117 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 48141 Web 02/26/2013 02/26/2013

Application, originator, mortgage broker 60124 Web 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 19026 Postal mail 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 29650 Phone 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 31326 Referral 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 30135 Referral 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 43614 Postal mail 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 94583 Web 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 84081 Web 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 02131 Phone 02/26/2013 03/07/2013

Page 383 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Quicken Loans Closed with explanation Yes

Bank of America Closed with explanation Yes

Loan Care Closed with explanation Yes Yes

HSBC Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

W.J. Bradley Mortgage In progress No

RBS Citizens Closed with explanation Yes

Page 384 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

334498 Mortgage Other mortgage

332193 Mortgage Other mortgage

332035 Mortgage FHA mortgage

333554 Mortgage Conventional fixed mortgage

334604 Mortgage FHA mortgage

334610 Mortgage Conventional fixed mortgage

334294 Mortgage Other mortgage

335078 Mortgage Conventional fixed mortgage

334553 Mortgage Conventional fixed mortgage

332133 Mortgage Conventional fixed mortgage

334618 Mortgage Conventional fixed mortgage

329824 Mortgage Other mortgage

333494 Mortgage Conventional fixed mortgage

332391 Mortgage Other mortgage

333533 Mortgage Conventional fixed mortgage

335292 Mortgage Conventional adjustable mortgage (ARM)

335064 Mortgage Conventional fixed mortgage

332011 Mortgage FHA mortgage

334392 Mortgage FHA mortgage

334520 Mortgage Conventional adjustable mortgage (ARM)

Page 385 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 11953 Referral 02/26/2013 02/27/2013

Application, originator, mortgage broker 45005 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 01960 Web 02/26/2013 03/14/2013

Loan servicing, payments, escrow account 37411 Phone 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 37013 Web 02/26/2013 02/27/2013

Credit decision / Underwriting 11576 Web 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 30096 Referral 02/26/2013 02/27/2013

Credit decision / Underwriting 75094 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 27577 Web 02/26/2013 02/27/2013

Application, originator, mortgage broker 48076 Web 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 90813 Web 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 33971 Postal mail 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 75150 Web 02/26/2013 02/27/2013

Loan servicing, payments, escrow account 07860 Referral 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 33914 Web 02/26/2013 02/26/2013

Loan servicing, payments, escrow account 95762 Web 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 18704 Web 02/26/2013 02/27/2013

Application, originator, mortgage broker 07730 Web 02/26/2013 02/26/2013

Loan modification,collection,foreclosure 30349 Web 02/26/2013 02/27/2013

Loan modification,collection,foreclosure 84097 Web 02/26/2013 02/27/2013

Page 386 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed with explanation Yes

U.S. Bancorp In progress Yes

JPMorgan Chase In progress Yes

Green Tree Servicing, LLC Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo In progress Yes

SunTrust Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

PNC Bank In progress No

Bank of America Closed with explanation Yes

Citibank In progress Yes

JPMorgan Chase Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

Citibank In progress Yes

Citibank In progress Yes

Vericrest Financial Closed with explanation Yes

Lending Solutions Mortgage/ LSI

Mortgage

Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Page 387 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

330643 Mortgage Conventional fixed mortgage

331566 Mortgage Conventional fixed mortgage

331140 Mortgage Conventional fixed mortgage

332099 Mortgage Other mortgage

331602 Mortgage Conventional fixed mortgage

329435 Mortgage Conventional fixed mortgage

331547 Mortgage Conventional adjustable mortgage (ARM)

332596 Mortgage Other mortgage

330392 Mortgage Conventional fixed mortgage

329426 Mortgage Conventional fixed mortgage

331172 Mortgage Other mortgage

329796 Mortgage Conventional fixed mortgage

330932 Mortgage FHA mortgage

331477 Mortgage VA mortgage

331069 Mortgage FHA mortgage

330568 Mortgage FHA mortgage

329767 Mortgage Other mortgage

331756 Mortgage Other mortgage

330735 Mortgage Other mortgage

331377 Mortgage Other mortgage

329793 Mortgage Conventional fixed mortgage

330483 Mortgage Other mortgage

Page 388 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 07755 Web 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 90710 Web 02/25/2013 02/26/2013

Credit decision / Underwriting 48342 Web 02/25/2013 02/27/2013

Loan modification,collection,foreclosure Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 76092 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 49706 Web 02/25/2013 02/25/2013

Settlement process and costs 01886 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 95556 Referral 02/25/2013 02/27/2013

Loan modification,collection,foreclosure 21136 Web 02/25/2013 02/25/2013

Loan modification,collection,foreclosure 11553 Phone 02/25/2013 02/25/2013

Other 30121 Postal mail 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 32653 Web 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 22304 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 07836 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 98204 Web 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 48310 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 48382 Fax 02/25/2013 02/25/2013

Loan modification,collection,foreclosure 92660 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 68154 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 20861 Web 02/25/2013 02/27/2013

Loan servicing, payments, escrow account 33467 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 92395 Fax 02/25/2013 02/26/2013

Page 389 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bayview Loan Servicing, LLC Closed with explanation Yes Yes

M&T Bank Closed with explanation Yes

Fifth Third Bank Closed Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Fifth Third Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Citibank In progress Yes

Green Tree Servicing, LLC Closed with explanation Yes

Citibank Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Nationstar Mortgage Closed with explanation Yes

Citibank In progress Yes

Page 390 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

330945 Mortgage FHA mortgage

329199 Mortgage Second mortgage

330664 Mortgage Conventional adjustable mortgage (ARM)

331562 Mortgage FHA mortgage

328967 Mortgage Conventional fixed mortgage

331520 Mortgage Conventional adjustable mortgage (ARM)

330308 Mortgage Conventional adjustable mortgage (ARM)

329605 Mortgage FHA mortgage

331482 Mortgage Conventional fixed mortgage

329319 Mortgage Home equity loan or line of credit

330717 Mortgage Other mortgage

329840 Mortgage Other mortgage

331595 Mortgage VA mortgage

330404 Mortgage FHA mortgage

330733 Mortgage Other mortgage

332806 Mortgage Conventional fixed mortgage

331558 Mortgage FHA mortgage

331792 Mortgage Other mortgage

329837 Mortgage Other mortgage

330745 Mortgage Other mortgage

331398 Mortgage Home equity loan or line of credit

Page 391 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 79924 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 92108 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 94025 Phone 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 30157 Web 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 94565 Web 02/25/2013 02/25/2013

Loan modification,collection,foreclosure 91016 Web 02/25/2013 02/26/2013

Application, originator, mortgage broker 20706 Web 02/25/2013 02/25/2013

Application, originator, mortgage broker 63146 Web 02/25/2013 02/25/2013

Loan servicing, payments, escrow account 19128 Web 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 33903 Web 02/25/2013 02/25/2013

Application, originator, mortgage broker 03054 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 03071 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 94533 Web 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 56241 Web 02/25/2013 02/25/2013

Loan modification,collection,foreclosure 90650 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 43026 Web 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 30052 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 70810 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 93401 Referral 02/25/2013 02/27/2013

Loan servicing, payments, escrow account 49203 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 48223 Web 02/25/2013 02/26/2013

Page 392 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed with non-monetary relief Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Flagstar Bank In progress Yes

Vericrest Financial Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed Yes

Bank of America Closed with explanation No

JPMorgan Chase Closed Yes Yes

U.S. Bancorp Closed with explanation Yes Yes

Provident Funding Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Homeward Residential Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Flagstar Bank Closed with explanation Yes

PNC Bank In progress Yes

Page 393 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

329838 Mortgage Other mortgage

330697 Mortgage Home equity loan or line of credit

331462 Mortgage Other mortgage

331306 Mortgage FHA mortgage

331540 Mortgage FHA mortgage

332314 Mortgage Other mortgage

331484 Mortgage Second mortgage

330737 Mortgage Other mortgage

330728 Mortgage Other mortgage

330093 Mortgage Reverse mortgage

329798 Mortgage Conventional fixed mortgage

330003 Mortgage Other mortgage

331475 Mortgage Conventional fixed mortgage

331544 Mortgage Conventional fixed mortgage

331472 Mortgage VA mortgage

330247 Mortgage FHA mortgage

331654 Mortgage Conventional fixed mortgage

331186 Mortgage FHA mortgage

330594 Mortgage Conventional fixed mortgage

330612 Mortgage Home equity loan or line of credit

329846 Mortgage Other mortgage

Page 394 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 28079 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 06851 Web 02/25/2013 02/25/2013

Loan servicing, payments, escrow account 75093 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 20901 Web 02/25/2013 02/27/2013

Loan modification,collection,foreclosure 45402 Web 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 35242 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 38004 Postal mail 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 68510 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 03458 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 75056 Web 02/25/2013 02/25/2013

Settlement process and costs 80230 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 03819 Phone 02/25/2013 02/25/2013

Application, originator, mortgage broker 77071 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 08824 Web 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 22015 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 92065 Web 02/25/2013 02/25/2013

Loan servicing, payments, escrow account 91730 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 60112 Web 02/25/2013 02/26/2013

Settlement process and costs 60175 Web 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 06513 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 01826 Fax 02/25/2013 02/25/2013

Page 395 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed Yes

Wells Fargo Closed with explanation Yes

Citibank Closed with explanation Yes Yes

PNC Bank In progress No

U.S. Bancorp Closed with explanation Yes

BBVA Compass Closed with explanation Yes

Citibank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Ocwen Closed with explanation Yes Yes

Pulte Mortgage In progress Yes

Bank of America Closed with explanation Yes Yes

BB&T Financial Closed with explanation Yes

Bank of America Closed with explanation Yes

EverBank In progress No

Green Tree Servicing, LLC Closed with explanation Yes Yes

First Financial Services, Inc. Closed with explanation Yes Yes

First Niagara Bank In progress Yes

Homeward Residential Closed with explanation Yes Yes

Page 396 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

330840 Mortgage Conventional fixed mortgage

332772 Mortgage FHA mortgage

329909 Mortgage Conventional fixed mortgage

331459 Mortgage Other mortgage

331499 Mortgage Conventional fixed mortgage

331589 Mortgage FHA mortgage

329833 Mortgage Other mortgage

330690 Mortgage Conventional fixed mortgage

330503 Mortgage Conventional adjustable mortgage (ARM)

331515 Mortgage FHA mortgage

331526 Mortgage Other mortgage

330579 Mortgage FHA mortgage

329381 Mortgage Other mortgage

330630 Mortgage Conventional fixed mortgage

329836 Mortgage Other mortgage

331195 Mortgage Conventional fixed mortgage

331573 Mortgage Conventional adjustable mortgage (ARM)

330725 Mortgage Other mortgage

331532 Mortgage Conventional fixed mortgage

330646 Mortgage Conventional adjustable mortgage (ARM)

Page 397 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 33169 Phone 02/25/2013 02/25/2013

Loan modification,collection,foreclosure 33137 Web 02/25/2013 02/26/2013

Application, originator, mortgage broker 11577 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 86442 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 30316 Phone 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 48127 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 35007 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 30030 Web 02/25/2013 02/25/2013

Loan modification,collection,foreclosure 66216 Web 02/25/2013 02/25/2013

Loan servicing, payments, escrow account 74070 Web 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 75254 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 34113 Web 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 34212 Fax 02/25/2013 02/25/2013

Loan servicing, payments, escrow account 43432 Web 02/25/2013 02/25/2013

Loan modification,collection,foreclosure 11003 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 96122 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 92532 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 03773 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 51034 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 32934 Phone 02/25/2013 02/26/2013

Page 398 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Valley National Bank Closed with non-monetary relief Yes Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

PNC Bank In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Neighborhood Assistance Corporation of

America (""NACA"")

In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

U.S. Bancorp Closed with monetary relief Yes

Bank of America Closed with explanation Yes

Bank of America Closed Yes

Nationstar Mortgage Closed with explanation Yes

Seterus Closed with explanation Yes

Bank of America In progress Yes

Nationstar Mortgage Closed with explanation Yes

Specialized Loan Servicing LLC Closed Yes

Page 399 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

331924 Mortgage Other mortgage

331157 Mortgage Conventional adjustable mortgage (ARM)

332311 Mortgage Other mortgage

329829 Mortgage Other mortgage

330720 Mortgage Other mortgage

333185 Mortgage Conventional fixed mortgage

330724 Mortgage Other mortgage

329762 Mortgage Other mortgage

331590 Mortgage Other mortgage

329202 Mortgage Other mortgage

329629 Mortgage Other mortgage

329803 Mortgage Other mortgage

331480 Mortgage Other mortgage

331536 Mortgage Conventional fixed mortgage

331450 Mortgage Other mortgage

331481 Mortgage Conventional adjustable mortgage (ARM)

330681 Mortgage Other mortgage

331474 Mortgage Other mortgage

331435 Mortgage Conventional fixed mortgage

330656 Mortgage FHA mortgage

329914 Mortgage Conventional fixed mortgage

Page 400 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 30281 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 75048 Web 02/25/2013 02/25/2013

Loan modification,collection,foreclosure 08879 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 34981 Postal mail 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 20164 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 30135 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 03862 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 48382 Fax 02/25/2013 02/25/2013

Loan modification,collection,foreclosure 22737 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 33146 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 33040 Web 02/25/2013 02/25/2013

Loan servicing, payments, escrow account 91762 Postal mail 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 21030 Referral 02/25/2013 02/26/2013

Settlement process and costs 78750 Web 02/25/2013 02/26/2013

Other 91365 Postal mail 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 64485 Phone 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 75214 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 20720 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 76133 Web 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 64055 Web 02/25/2013 02/26/2013

Application, originator, mortgage broker 10530 Fax 02/25/2013 02/25/2013

Page 401 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Rushmore Loan Management Services

LLC

Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Arvest Bank Closed Yes

Bank of America Closed with explanation Yes

Citibank In progress Yes

Ocwen Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Ally Bank Closed with explanation Yes Yes

Page 402 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

331451 Mortgage Conventional fixed mortgage

329200 Mortgage Other mortgage

331569 Mortgage Conventional fixed mortgage

331745 Mortgage Other mortgage

329941 Mortgage Home equity loan or line of credit

329899 Mortgage Other mortgage

331565 Mortgage Conventional fixed mortgage

330912 Mortgage Conventional fixed mortgage

329759 Mortgage Other mortgage

331608 Mortgage Conventional fixed mortgage

332437 Mortgage Other mortgage

328974 Mortgage Conventional fixed mortgage

329889 Mortgage Second mortgage

331572 Mortgage Conventional fixed mortgage

330141 Mortgage Conventional adjustable mortgage (ARM)

332760 Mortgage Conventional adjustable mortgage (ARM)

331400 Mortgage Other mortgage

331364 Mortgage Conventional adjustable mortgage (ARM)

329773 Mortgage Other mortgage

331603 Mortgage Home equity loan or line of credit

331431 Mortgage Conventional fixed mortgage

329841 Mortgage Other mortgage

Page 403 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 32952 Web 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 90502 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 92247 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 33511 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 02465 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 28123 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 23083 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 45255 Phone 02/25/2013 02/26/2013

Other 98014 Postal mail 02/25/2013 02/26/2013

Application, originator, mortgage broker 95363 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 14615 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 01801 Web 02/25/2013 02/25/2013

Loan servicing, payments, escrow account 08053 Phone 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 60148 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 46360 Phone 02/25/2013 02/25/2013

Loan modification,collection,foreclosure 92101 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 33472 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 98033 Web 02/25/2013 02/27/2013

Other 30519 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 95070 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 91913 Phone 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 92704 Referral 02/25/2013 02/27/2013

Page 404 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

HSBC Closed with explanation Yes Yes

SunTrust Bank Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

RBS Citizens Closed with explanation Yes Yes

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Wells Fargo Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Quicken Loans Closed with explanation Yes Yes

Wells Fargo Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Page 405 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

332538 Mortgage Other mortgage

329772 Mortgage Conventional adjustable mortgage (ARM)

331496 Mortgage Conventional fixed mortgage

329768 Mortgage Other mortgage

329201 Mortgage Other mortgage

331606 Mortgage Conventional adjustable mortgage (ARM)

331495 Mortgage Conventional fixed mortgage

330611 Mortgage Conventional adjustable mortgage (ARM)

330633 Mortgage Conventional fixed mortgage

330719 Mortgage Other mortgage

330713 Mortgage Other mortgage

330751 Mortgage Other mortgage

330739 Mortgage Other mortgage

330727 Mortgage Other mortgage

332542 Mortgage Other mortgage

329769 Mortgage Other mortgage

331176 Mortgage Conventional fixed mortgage

331389 Mortgage Conventional fixed mortgage

329194 Mortgage Conventional fixed mortgage

329843 Mortgage Conventional fixed mortgage

332559 Mortgage Other mortgage

Page 406 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 46544 Referral 02/25/2013 02/27/2013

Loan modification,collection,foreclosure 91710 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 85365 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 48382 Fax 02/25/2013 02/25/2013

Loan servicing, payments, escrow account 45405 Referral 02/25/2013 02/26/2013

Application, originator, mortgage broker 45044 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 16743 Web 02/25/2013 02/26/2013

Credit decision / Underwriting 45601 Phone 02/25/2013 02/25/2013

Loan modification,collection,foreclosure 53713 Web 02/25/2013 02/26/2013

Application, originator, mortgage broker 85225 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 03878 Referral 02/25/2013 02/26/2013

Application, originator, mortgage broker 44312 Referral 02/25/2013 02/27/2013

Loan modification,collection,foreclosure 03102 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 03218 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 38053 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 48382 Fax 02/25/2013 02/25/2013

Loan servicing, payments, escrow account 30253 Phone 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 22201 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 55443 Web 02/25/2013 02/25/2013

Application, originator, mortgage broker 54130 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 98686 Referral 02/25/2013 02/26/2013

Page 407 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Ocwen Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with monetary relief Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Fifth Third Bank Closed with non-monetary relief Yes

Statebridge Company Closed with explanation Yes

Vericrest Financial Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

KeyBank NA Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase Closed with monetary relief Yes

U.S. Bancorp Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes

Page 408 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

331390 Mortgage FHA mortgage

332338 Mortgage Other mortgage

331538 Mortgage Conventional fixed mortgage

332779 Mortgage Conventional fixed mortgage

332050 Mortgage Other mortgage

331373 Mortgage Conventional fixed mortgage

331591 Mortgage Other mortgage

330723 Mortgage Other mortgage

330183 Mortgage Conventional fixed mortgage

331605 Mortgage Other mortgage

333159 Mortgage Other mortgage

333188 Mortgage Conventional fixed mortgage

330863 Mortgage Conventional fixed mortgage

331597 Mortgage Other mortgage

329883 Mortgage FHA mortgage

330699 Mortgage Conventional fixed mortgage

331599 Mortgage Conventional adjustable mortgage (ARM)

329156 Mortgage Conventional fixed mortgage

328982 Mortgage Conventional adjustable mortgage (ARM)

329138 Mortgage FHA mortgage

329167 Mortgage Other mortgage

Page 409 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 47630 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 85712 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 90670 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 90069 Web 02/25/2013 02/28/2013

Loan modification,collection,foreclosure 30705 Referral 02/25/2013 02/26/2013

Loan servicing, payments, escrow account 49525 Web 02/25/2013 02/27/2013

Loan modification,collection,foreclosure 93309 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 21903 Referral 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 46321 Web 02/25/2013 02/25/2013

Loan modification,collection,foreclosure 22025 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 35023 Referral 02/25/2013 02/26/2013

Application, originator, mortgage broker 11720 Web 02/25/2013 02/25/2013

Loan modification,collection,foreclosure 21113 Web 02/25/2013 02/25/2013

Loan servicing, payments, escrow account 01904 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 98282 Web 02/25/2013 02/26/2013

Application, originator, mortgage broker 07055 Web 02/25/2013 02/25/2013

Loan modification,collection,foreclosure 11003 Web 02/25/2013 02/26/2013

Loan modification,collection,foreclosure 34476 Web 02/24/2013 03/06/2013

Loan modification,collection,foreclosure 91803 Web 02/24/2013 02/25/2013

Loan modification,collection,foreclosure 54170 Web 02/24/2013 02/25/2013

Loan modification,collection,foreclosure 22039 Web 02/24/2013 02/25/2013

Page 410 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Seterus Closed with explanation Yes

Bayview Loan Servicing, LLC Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

BankUnited Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Valley National Bank Closed with non-monetary relief Yes Yes

Green Tree Servicing, LLC Closed with explanation Yes

Ocwen Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes Yes

Page 411 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

329163 Mortgage Home equity loan or line of credit

329186 Mortgage Other mortgage

329175 Mortgage Conventional fixed mortgage

329155 Mortgage Other mortgage

329158 Mortgage Conventional fixed mortgage

329151 Mortgage Conventional fixed mortgage

329119 Mortgage Conventional fixed mortgage

329132 Mortgage Conventional fixed mortgage

329189 Mortgage Conventional fixed mortgage

329173 Mortgage Conventional fixed mortgage

329124 Mortgage Conventional fixed mortgage

329733 Mortgage Home equity loan or line of credit

328985 Mortgage Home equity loan or line of credit

329141 Mortgage Conventional fixed mortgage

329146 Mortgage Conventional fixed mortgage

329630 Mortgage Conventional adjustable mortgage (ARM)

329183 Mortgage Other mortgage

329160 Mortgage Conventional fixed mortgage

329184 Mortgage Conventional fixed mortgage

329168 Mortgage Other mortgage

329172 Mortgage Conventional adjustable mortgage (ARM)

Page 412 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 37067 Web 02/24/2013 02/25/2013

Loan modification,collection,foreclosure 30152 Web 02/24/2013 02/25/2013

Loan modification,collection,foreclosure 90025 Web 02/24/2013 02/25/2013

Credit decision / Underwriting 60417 Web 02/24/2013 02/25/2013

Loan modification,collection,foreclosure 29464 Web 02/24/2013 02/28/2013

Loan modification,collection,foreclosure 27980 Web 02/24/2013 02/25/2013

Loan servicing, payments, escrow account 20018 Web 02/24/2013 02/25/2013

Settlement process and costs 48315 Web 02/24/2013 02/26/2013

Application, originator, mortgage broker 30058 Web 02/24/2013 02/25/2013

Loan modification,collection,foreclosure 85756 Web 02/24/2013 02/25/2013

Loan servicing, payments, escrow account 33403 Web 02/24/2013 02/26/2013

Loan servicing, payments, escrow account 50703 Web 02/24/2013 02/25/2013

Application, originator, mortgage broker 92677 Web 02/24/2013 02/25/2013

Loan modification,collection,foreclosure 23103 Web 02/24/2013 02/25/2013

Loan servicing, payments, escrow account 92708 Web 02/24/2013 02/25/2013

Loan modification,collection,foreclosure 93030 Web 02/24/2013 02/26/2013

Loan modification,collection,foreclosure 60404 Web 02/24/2013 02/25/2013

Settlement process and costs 91607 Web 02/24/2013 02/25/2013

Settlement process and costs 21201 Web 02/24/2013 02/25/2013

Loan modification,collection,foreclosure 91763 Web 02/24/2013 02/25/2013

Loan modification,collection,foreclosure 98072 Web 02/24/2013 02/25/2013

Page 413 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Specialized Loan Servicing LLC Closed Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes Yes

Seterus Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Citibank Closed with monetary relief Yes Yes

Bank of America Closed with explanation Yes Yes

Citibank In progress Yes

HSBC Closed with explanation Yes

JPMorgan Chase In progress Yes

JPMorgan Chase Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Page 414 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

329750 Mortgage Other mortgage

329182 Mortgage Conventional fixed mortgage

329157 Mortgage VA mortgage

328918 Mortgage FHA mortgage

328992 Mortgage FHA mortgage

329114 Mortgage Conventional fixed mortgage

329116 Mortgage Conventional fixed mortgage

327961 Mortgage Conventional fixed mortgage

327827 Mortgage FHA mortgage

325169 Mortgage Other mortgage

327804 Mortgage Other mortgage

326983 Mortgage Other mortgage

327952 Mortgage Conventional fixed mortgage

327790 Mortgage Other mortgage

327735 Mortgage Other mortgage

326331 Mortgage Other mortgage

328651 Mortgage Conventional adjustable mortgage (ARM)

328457 Mortgage Other mortgage

326181 Mortgage VA mortgage

328515 Mortgage Other mortgage

328474 Mortgage Other mortgage

Page 415 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 91304 Web 02/24/2013 02/26/2013

Loan servicing, payments, escrow account 20785 Web 02/24/2013 02/25/2013

Loan servicing, payments, escrow account 68836 Web 02/24/2013 02/25/2013

Loan servicing, payments, escrow account 90804 Web 02/23/2013 02/25/2013

Loan modification,collection,foreclosure 32808 Web 02/23/2013 02/25/2013

Application, originator, mortgage broker 60622 Web 02/23/2013 02/25/2013

Loan servicing, payments, escrow account 31210 Web 02/23/2013 02/25/2013

Loan modification,collection,foreclosure 11208 Web 02/23/2013 02/25/2013

Application, originator, mortgage broker 20109 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 32909 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 33168 Referral 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 48382 Referral 02/22/2013 02/25/2013

Application, originator, mortgage broker 21212 Web 02/22/2013 02/25/2013

Other 92336 Postal mail 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 94501 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 33407 Referral 02/22/2013 02/22/2013

Settlement process and costs 89123 Web 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 96122 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 45238 Web 02/22/2013 02/22/2013

Loan servicing, payments, escrow account 30536 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 21133 Referral 02/22/2013 02/25/2013

Page 416 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes Yes

Green Tree Servicing, LLC In progress Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

HSBC Closed with explanation Yes

Quicken Loans Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Whitney Bank In progress No

MetLife Bank Closed with explanation Yes

Page 417 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

328485 Mortgage Other mortgage

328262 Mortgage Other mortgage

327600 Mortgage Conventional fixed mortgage

327586 Mortgage FHA mortgage

327060 Mortgage Conventional fixed mortgage

328682 Mortgage Other mortgage

327319 Mortgage Conventional adjustable mortgage (ARM)

327087 Mortgage Other mortgage

328016 Mortgage Other mortgage

327685 Mortgage VA mortgage

327110 Mortgage Other mortgage

327760 Mortgage Other mortgage

327078 Mortgage Other mortgage

327414 Mortgage Conventional adjustable mortgage (ARM)

328490 Mortgage Other mortgage

328602 Mortgage Conventional adjustable mortgage (ARM)

328362 Mortgage FHA mortgage

328344 Mortgage Other mortgage

327117 Mortgage Other mortgage

325165 Mortgage Other mortgage

328441 Mortgage Other mortgage

Page 418 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 37416 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 91325 Postal mail 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 45679 Web 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 22193 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 12182 Web 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 33327 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 15701 Web 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 28216 Referral 02/22/2013 02/26/2013

Loan modification,collection,foreclosure 22405 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 47114 Web 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 33165 Referral 02/22/2013 02/26/2013

Loan modification,collection,foreclosure 60506 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 90242 Referral 02/22/2013 02/26/2013

Loan servicing, payments, escrow account 33064 Phone 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 17036 Postal mail 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 94518 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 07642 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 94580 Referral 02/22/2013 02/26/2013

Application, originator, mortgage broker 33157 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 72821 Referral 02/22/2013 02/22/2013

Loan servicing, payments, escrow account 94530 Referral 02/22/2013 02/25/2013

Page 419 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

SunTrust Bank Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Arbor Residential Mortgage LLC In progress Yes

Homeward Residential Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Mortgage Investors Corporation Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Capital One Closed with explanation Yes

MetLife Bank Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Page 420 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

327744 Mortgage Other mortgage

328523 Mortgage Other mortgage

326190 Mortgage Other mortgage

327768 Mortgage Other mortgage

327079 Mortgage Other mortgage

328697 Mortgage Conventional adjustable mortgage (ARM)

327101 Mortgage Other mortgage

327125 Mortgage Other mortgage

327538 Mortgage Conventional fixed mortgage

327730 Mortgage Other mortgage

327740 Mortgage Other mortgage

327118 Mortgage Other mortgage

326378 Mortgage Conventional fixed mortgage

328492 Mortgage Conventional fixed mortgage

327761 Mortgage Other mortgage

328340 Mortgage Conventional fixed mortgage

328166 Mortgage FHA mortgage

328589 Mortgage Conventional fixed mortgage

326984 Mortgage Other mortgage

328567 Mortgage Other mortgage

327796 Mortgage Other mortgage

Page 421 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 07002 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 97601 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 34452 Referral 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 60443 Referral 02/22/2013 03/11/2013

Loan modification,collection,foreclosure 06851 Referral 02/22/2013 02/26/2013

Loan servicing, payments, escrow account 92805 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 34981 Referral 02/22/2013 02/26/2013

Loan modification,collection,foreclosure 74804 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 37771 Web 02/22/2013 02/25/2013

Other 30044 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 11791 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 44118 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 48150 Web 02/22/2013 02/22/2013

Loan servicing, payments, escrow account 21921 Postal mail 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 33134 Referral 02/22/2013 02/25/2013

Application, originator, mortgage broker 19951 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 60625 Web 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 75154 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 48382 Fax 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 94025 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 99205 Referral 02/22/2013 02/22/2013

Page 422 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Valley National Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

Bank of America Closed Yes

Specialized Loan Servicing LLC Closed Yes

Bank of America Closed with explanation Yes Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Bayview Loan Servicing, LLC Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

SunTrust Bank Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Ocwen Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Citibank Closed with explanation Yes

EverBank In progress Yes

Fifth Third Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Discover Closed with monetary relief Yes Yes

Page 423 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

326644 Mortgage Other mortgage

327532 Mortgage Conventional adjustable mortgage (ARM)

328302 Mortgage Other mortgage

327838 Mortgage FHA mortgage

328477 Mortgage Second mortgage

328435 Mortgage Conventional fixed mortgage

328057 Mortgage Other mortgage

327173 Mortgage FHA mortgage

327619 Mortgage Other mortgage

327852 Mortgage Other mortgage

328650 Mortgage Other mortgage

327808 Mortgage Conventional fixed mortgage

328266 Mortgage Other mortgage

327748 Mortgage Other mortgage

327774 Mortgage Other mortgage

327764 Mortgage Other mortgage

327169 Mortgage Second mortgage

327360 Mortgage Other mortgage

327279 Mortgage Conventional fixed mortgage

326182 Mortgage Other mortgage

327471 Mortgage Other mortgage

Page 424 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 91730 Referral 02/22/2013 02/22/2013

Loan servicing, payments, escrow account 33027 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 92596 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 06911 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 30088 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 54118 Phone 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 33155 Fax 02/22/2013 02/25/2013

Application, originator, mortgage broker 55038 Web 02/22/2013 02/22/2013

Loan servicing, payments, escrow account 21821 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 11572 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 89074 Web 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 28079 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 95014 Referral 02/22/2013 02/26/2013

Loan servicing, payments, escrow account 55117 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 91436 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 95608 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 94513 Referral 02/22/2013 02/22/2013

Other 30340 Fax 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 28625 Web 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 90255 Web 02/22/2013 02/22/2013

Other 30340 Fax 02/22/2013 02/22/2013

Page 425 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes Yes

HSBC Closed with explanation Yes Yes

Ocwen In progress Yes

Nationstar Mortgage Closed with explanation Yes

U.S. Bancorp In progress Yes

HSBC Closed with explanation Yes Yes

Hudson City Savings Bank Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America In progress Yes

Citibank In progress Yes

Seterus Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Specialized Loan Servicing LLC Closed Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Page 426 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

328294 Mortgage Other mortgage

327741 Mortgage Other mortgage

328688 Mortgage Other mortgage

327960 Mortgage Conventional fixed mortgage

327860 Mortgage Other mortgage

327162 Mortgage Other mortgage

327004 Mortgage Other mortgage

327003 Mortgage Other mortgage

327330 Mortgage Conventional fixed mortgage

326200 Mortgage Conventional adjustable mortgage (ARM)

327759 Mortgage Other mortgage

327755 Mortgage Other mortgage

327168 Mortgage Second mortgage

327328 Mortgage Conventional adjustable mortgage (ARM)

328612 Mortgage FHA mortgage

328373 Mortgage Conventional adjustable mortgage (ARM)

327416 Mortgage Other mortgage

327081 Mortgage Other mortgage

327739 Mortgage Other mortgage

327572 Mortgage FHA mortgage

326197 Mortgage Reverse mortgage

Page 427 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 33409 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 92083 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 33065 Referral 02/22/2013 02/26/2013

Loan modification,collection,foreclosure 94513 Phone 02/22/2013 02/26/2013

Loan servicing, payments, escrow account 33056 Postal mail 02/22/2013 03/06/2013

Loan servicing, payments, escrow account 32801 Postal mail 02/22/2013 03/07/2013

Loan modification,collection,foreclosure 92516 Referral 02/22/2013 03/06/2013

Loan servicing, payments, escrow account 82604 Phone 02/22/2013 02/27/2013

Loan modification,collection,foreclosure 77459 Phone 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 32908 Web 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 06606 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 11231 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 94513 Referral 02/22/2013 03/06/2013

Loan modification,collection,foreclosure 32548 Web 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 19802 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 22405 Web 02/22/2013 02/25/2013

Application, originator, mortgage broker 10842 Phone 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 02191 Referral 02/22/2013 02/26/2013

Loan modification,collection,foreclosure 03079 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 97225 Web 02/22/2013 02/22/2013

Loan servicing, payments, escrow account 60620 Postal mail 02/22/2013 02/25/2013

Page 428 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes

OneWest Bank In progress Yes

U.S. Bancorp Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Citibank In progress Yes

Ocwen In progress Yes

Specialized Loan Servicing LLC Closed Yes

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

RBS Citizens Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

Urban Financial Group Inc Closed with explanation Yes Yes

Page 429 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

326539 Mortgage Other mortgage

327050 Mortgage FHA mortgage

327743 Mortgage Other mortgage

327263 Mortgage VA mortgage

327835 Mortgage Other mortgage

327285 Mortgage Conventional fixed mortgage

328001 Mortgage Home equity loan or line of credit

328541 Mortgage Other mortgage

327043 Mortgage Other mortgage

327717 Mortgage Other mortgage

327738 Mortgage Other mortgage

328482 Mortgage Home equity loan or line of credit

328436 Mortgage Conventional fixed mortgage

327753 Mortgage Other mortgage

328610 Mortgage Home equity loan or line of credit

328907 Mortgage Conventional fixed mortgage

327458 Mortgage Conventional fixed mortgage

325166 Mortgage Other mortgage

328613 Mortgage Conventional fixed mortgage

327809 Mortgage Conventional fixed mortgage

327123 Mortgage Other mortgage

Page 430 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 44288 Phone 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 22201 Web 02/22/2013 02/28/2013

Loan modification,collection,foreclosure 06610 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 43209 Phone 02/22/2013 02/22/2013

Loan servicing, payments, escrow account 49047 Phone 02/22/2013 02/25/2013

Application, originator, mortgage broker 11436 Web 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 01810 Phone 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 89061 Postal mail 02/22/2013 02/25/2013

Loan modification,collection,foreclosure Referral 02/22/2013 02/26/2013

Loan modification,collection,foreclosure 48076 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 85383 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 91302 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 11791 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 97383 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 94597 Web 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 33486 Postal mail 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 49509 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 55350 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 44057 Web 02/22/2013 02/25/2013

Loan servicing, payments, escrow account Phone 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 97060 Referral 02/22/2013 02/26/2013

Page 431 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Homeward Residential Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Freedom Mortgage Closed with explanation Yes Yes

Citibank In progress Yes

HSBC In progress Yes

Sovereign Bank Closed Yes

Bank of America Closed with explanation Yes Yes

EverBank In progress No

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

PNC Bank Closed with explanation Yes

HSBC Closed with explanation Yes

JPMorgan Chase Closed with monetary relief Yes

Green Tree Servicing, LLC In progress Yes

Bayview Loan Servicing, LLC Closed Yes

Vantium Capital Closed with explanation Yes

HSBC Closed with explanation Yes

PHH Mortgage Closed with explanation Yes

Ocwen In progress Yes

Bank of America Closed Yes

Page 432 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

328941 Mortgage Other mortgage

328332 Mortgage FHA mortgage

327090 Mortgage Other mortgage

327553 Mortgage Conventional fixed mortgage

326193 Mortgage Other mortgage

328714 Mortgage Conventional adjustable mortgage (ARM)

328215 Mortgage Home equity loan or line of credit

327152 Mortgage Home equity loan or line of credit

327380 Mortgage Conventional adjustable mortgage (ARM)

328363 Mortgage Other mortgage

327174 Mortgage Conventional fixed mortgage

327161 Mortgage Other mortgage

327156 Mortgage Other mortgage

328261 Mortgage Other mortgage

327711 Mortgage Conventional fixed mortgage

327068 Mortgage Other mortgage

327599 Mortgage Conventional fixed mortgage

327171 Mortgage Conventional fixed mortgage

327746 Mortgage Other mortgage

327779 Mortgage Other mortgage

327937 Mortgage Conventional adjustable mortgage (ARM)

Page 433 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 17555 Postal mail 02/22/2013 02/25/2013

Application, originator, mortgage broker 34639 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 07104 Referral 02/22/2013 02/26/2013

Loan servicing, payments, escrow account 80239 Phone 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 90008 Referral 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 92881 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 91326 Web 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 46804 Referral 02/22/2013 02/26/2013

Loan modification,collection,foreclosure 94605 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 30240 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 02601 Web 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 32801 Referral 02/22/2013 02/26/2013

Loan servicing, payments, escrow account 02840 Referral 02/22/2013 02/26/2013

Loan servicing, payments, escrow account 91325 Referral 02/22/2013 02/26/2013

Loan servicing, payments, escrow account 55117 Phone 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 08812 Referral 02/22/2013 02/26/2013

Loan servicing, payments, escrow account 45679 Web 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 19129 Web 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 11968 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 33884 Referral 02/22/2013 02/26/2013

Loan servicing, payments, escrow account 33197 Phone 02/22/2013 02/25/2013

Page 434 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes Yes

PNC Bank Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

HSBC Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

PNC Bank In progress Yes

OneWest Bank Closed with explanation Yes Yes

Citibank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Ocwen Closed with explanation Yes Yes

Bank of America Closed Yes

Nationstar Mortgage Closed with explanation Yes Yes

Sovereign Bank In progress Yes

Citibank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with monetary relief Yes

Citibank In progress Yes

JPMorgan Chase Closed with explanation Yes

Page 435 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

326196 Mortgage Other mortgage

327775 Mortgage Other mortgage

328546 Mortgage Home equity loan or line of credit

327795 Mortgage Other mortgage

328493 Mortgage FHA mortgage

327071 Mortgage Other mortgage

327979 Mortgage Other mortgage

326991 Mortgage Other mortgage

327859 Mortgage FHA mortgage

327074 Mortgage Other mortgage

327115 Mortgage Other mortgage

326188 Mortgage FHA mortgage

327783 Mortgage Other mortgage

327935 Mortgage Other mortgage

326315 Mortgage Other mortgage

326222 Mortgage Home equity loan or line of credit

327899 Mortgage Conventional fixed mortgage

327077 Mortgage Other mortgage

327728 Mortgage Home equity loan or line of credit

327754 Mortgage VA mortgage

327729 Mortgage Other mortgage

Page 436 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 20009 Referral 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 93901 Referral 02/22/2013 02/25/2013

Credit decision / Underwriting 11977 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 30213 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 53104 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 11510 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 20132 Fax 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 78209 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 45013 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 46254 Referral 02/22/2013 02/26/2013

Loan modification,collection,foreclosure 90277 Referral 02/22/2013 02/25/2013

Application, originator, mortgage broker 98032 Web 02/22/2013 03/06/2013

Loan modification,collection,foreclosure 07302 Referral 02/22/2013 02/28/2013

Application, originator, mortgage broker 33711 Fax 02/22/2013 02/25/2013

Settlement process and costs 96755 Postal mail 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 76522 Web 02/22/2013 03/01/2013

Loan servicing, payments, escrow account 81505 Phone 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 17011 Referral 02/22/2013 02/26/2013

Application, originator, mortgage broker 85603 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 28412 Referral 02/22/2013 02/25/2013

Other 30152 Referral 02/22/2013 02/25/2013

Page 437 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

OneWest Bank Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

TD Bank Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Flagstar Bank In progress Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Pinnacle Capital Mortgage Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Urban Financial Group Inc Closed with explanation Yes Yes

JPMorgan Chase Closed with non-monetary relief Yes

HSBC Closed with explanation Yes

Ocwen Closed with explanation Yes

Citibank Closed with explanation Yes

JPMorgan Chase Closed with monetary relief Yes

The Huntington National Bank In progress Yes

Citibank Closed with explanation Yes

Page 438 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

327750 Mortgage Other mortgage

327763 Mortgage Other mortgage

327742 Mortgage Other mortgage

327828 Mortgage Other mortgage

327092 Mortgage Other mortgage

327874 Mortgage Other mortgage

325167 Mortgage Other mortgage

327770 Mortgage Other mortgage

327776 Mortgage Other mortgage

327084 Mortgage Other mortgage

327137 Mortgage Other mortgage

327988 Mortgage Home equity loan or line of credit

327219 Mortgage Conventional fixed mortgage

327925 Mortgage Other mortgage

326236 Mortgage Conventional fixed mortgage

327856 Mortgage FHA mortgage

327722 Mortgage Other mortgage

326192 Mortgage Other mortgage

327745 Mortgage Conventional fixed mortgage

327105 Mortgage Other mortgage

327107 Mortgage Other mortgage

Page 439 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 34239 Referral 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 33155 Referral 02/22/2013 02/26/2013

Loan servicing, payments, escrow account 07083 Referral 02/22/2013 02/25/2013

Other 30340 Fax 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 12721 Referral 02/22/2013 02/26/2013

Loan modification,collection,foreclosure 32164 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 30213 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 76384 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 55056 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 44278 Referral 02/22/2013 02/26/2013

Loan modification,collection,foreclosure 18974 Referral 02/22/2013 02/25/2013

Application, originator, mortgage broker 95355 Phone 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 47265 Web 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 92646 Phone 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 33025 Web 02/22/2013 02/22/2013

Loan servicing, payments, escrow account 97119 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 11003 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 91403 Referral 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 95828 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 12020 Referral 02/22/2013 02/26/2013

Loan modification,collection,foreclosure 46112 Referral 02/22/2013 02/25/2013

Page 440 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Citibank Closed with explanation Yes

JPMorgan Chase In progress Yes

PNC Bank In progress Yes

Citibank Closed with explanation Yes

JPMorgan Chase Closed Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Citibank In progress Yes

Nationstar Mortgage Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Ocwen In progress Yes

Ocwen In progress Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 441 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

328547 Mortgage Conventional adjustable mortgage (ARM)

328136 Mortgage Conventional fixed mortgage

326523 Mortgage Other mortgage

328551 Mortgage Other mortgage

328694 Mortgage Conventional adjustable mortgage (ARM)

328483 Mortgage Conventional fixed mortgage

328323 Mortgage Other mortgage

328564 Mortgage Conventional fixed mortgage

328574 Mortgage FHA mortgage

327080 Mortgage Other mortgage

328328 Mortgage Conventional fixed mortgage

327782 Mortgage Other mortgage

327149 Mortgage Other mortgage

327497 Mortgage Home equity loan or line of credit

327093 Mortgage Other mortgage

327791 Mortgage Other mortgage

325168 Mortgage Other mortgage

327833 Mortgage Other mortgage

328352 Mortgage Other mortgage

327771 Mortgage Other mortgage

328152 Mortgage Other mortgage

Page 442 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 94619 Web 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 55434 Web 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 33134 Postal mail 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 27278 Web 02/22/2013 02/26/2013

Loan servicing, payments, escrow account 92021 Web 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 21075 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 90720 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 98335 Web 02/22/2013 02/25/2013

Credit decision / Underwriting 12553 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 14616 Referral 02/22/2013 02/26/2013

Loan modification,collection,foreclosure 48187 Phone 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 34990 Referral 02/22/2013 02/26/2013

Loan modification,collection,foreclosure 08884 Referral 02/22/2013 02/26/2013

Loan servicing, payments, escrow account 19090 Phone 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 60425 Referral 02/22/2013 02/26/2013

Other 92336 Postal mail 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 30067 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 76108 Referral 02/22/2013 02/22/2013

Settlement process and costs 11697 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 19943 Referral 02/22/2013 02/26/2013

Loan modification,collection,foreclosure 34233 Postal mail 02/22/2013 02/25/2013

Page 443 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Homeward Residential Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Citibank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Citibank Closed with explanation Yes Yes

JPMorgan Chase Closed with non-monetary relief Yes

Ocwen In progress Yes

Fifth Third Bank Closed with non-monetary relief Yes Yes

JPMorgan Chase Closed with monetary relief Yes

PNC Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

PHH Mortgage Closed with explanation Yes Yes

RBS Citizens Closed with explanation Yes Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes Yes

Wells Fargo Closed with explanation Yes

RBS Citizens Closed with explanation Yes

PHH Mortgage Closed with monetary relief Yes

Page 444 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

327544 Mortgage VA mortgage

327719 Mortgage Other mortgage

327456 Mortgage Conventional fixed mortgage

327762 Mortgage Other mortgage

327767 Mortgage Conventional adjustable mortgage (ARM)

328588 Mortgage Conventional fixed mortgage

327773 Mortgage Other mortgage

326191 Mortgage Other mortgage

328009 Mortgage Conventional fixed mortgage

327076 Mortgage Home equity loan or line of credit

327792 Mortgage FHA mortgage

327702 Mortgage Other mortgage

327072 Mortgage Other mortgage

326985 Mortgage Conventional fixed mortgage

328447 Mortgage Other mortgage

327255 Mortgage Other mortgage

326634 Mortgage FHA mortgage

327075 Mortgage Other mortgage

325599 Mortgage Conventional adjustable mortgage (ARM)

324392 Mortgage Conventional fixed mortgage

325652 Mortgage Conventional fixed mortgage

Page 445 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 77095 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 96019 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 98105 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 55082 Referral 02/22/2013 02/25/2013

Application, originator, mortgage broker 22302 Referral 02/22/2013 03/22/2013

Loan modification,collection,foreclosure 95841 Web 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 94597 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 02152 Referral 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 21239 Web 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 13606 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure Web 02/22/2013 02/22/2013

Loan servicing, payments, escrow account 20716 Referral 02/22/2013 02/25/2013

Loan modification,collection,foreclosure 37876 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 22405 Web 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 83856 Referral 02/22/2013 02/25/2013

Loan servicing, payments, escrow account 07480 Web 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 91203 Web 02/22/2013 02/22/2013

Loan modification,collection,foreclosure 11755 Referral 02/22/2013 02/26/2013

Loan modification,collection,foreclosure 08873 Web 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 89149 Web 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 10308 Phone 02/21/2013 02/25/2013

Page 446 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

USAA Savings Closed with monetary relief Yes

Bank of America Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

PHH Mortgage Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

KeyBank NA In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

HSBC In progress Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed Yes

Capital One In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 447 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

325996 Mortgage Other mortgage

324760 Mortgage Conventional fixed mortgage

325978 Mortgage Conventional adjustable mortgage (ARM)

325213 Mortgage Other mortgage

325566 Mortgage Second mortgage

325133 Mortgage Other mortgage

326177 Mortgage FHA mortgage

326613 Mortgage FHA mortgage

325265 Mortgage Conventional fixed mortgage

325915 Mortgage Conventional fixed mortgage

326163 Mortgage Conventional adjustable mortgage (ARM)

325638 Mortgage Conventional adjustable mortgage (ARM)

322808 Mortgage Other mortgage

325328 Mortgage Other mortgage

326164 Mortgage Conventional fixed mortgage

326008 Mortgage Other mortgage

324388 Mortgage Other mortgage

326110 Mortgage Other mortgage

326172 Mortgage FHA mortgage

322696 Mortgage Other mortgage

324398 Mortgage Other mortgage

Page 448 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 98042 Referral 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 19067 Web 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 92020 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 28027 Phone 02/21/2013 02/21/2013

Loan servicing, payments, escrow account 55112 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 30087 Referral 02/21/2013 02/25/2013

Loan modification,collection,foreclosure 21206 Web 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 84780 Web 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 34473 Web 02/21/2013 02/21/2013

Application, originator, mortgage broker 07631 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 48076 Web 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 80456 Phone 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 34986 Postal mail 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 33009 Phone 02/21/2013 02/21/2013

Loan servicing, payments, escrow account 91203 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 48451 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 94596 Web 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 11694 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 32839 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 53925 Postal mail 02/21/2013 02/21/2013

Loan servicing, payments, escrow account 21113 Referral 02/21/2013 02/22/2013

Page 449 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with non-monetary relief Yes

Homeward Residential Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

TCF National Bank Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Bogman, Inc Closed with explanation Yes Yes

Green Tree Servicing, LLC In progress Yes

SunTrust Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes Yes

OneWest Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Bank of America Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with monetary relief Yes

Page 450 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

326105 Mortgage Other mortgage

325882 Mortgage Other mortgage

326062 Mortgage Other mortgage

325459 Mortgage Other mortgage

326970 Mortgage Other mortgage

325162 Mortgage Conventional fixed mortgage

326144 Mortgage Other mortgage

326625 Mortgage Other mortgage

325249 Mortgage Conventional fixed mortgage

326052 Mortgage Conventional adjustable mortgage (ARM)

325561 Mortgage Other mortgage

325105 Mortgage Home equity loan or line of credit

326075 Mortgage Conventional adjustable mortgage (ARM)

325860 Mortgage Other mortgage

325798 Mortgage Conventional fixed mortgage

325682 Mortgage Conventional fixed mortgage

326109 Mortgage Other mortgage

326108 Mortgage Second mortgage

324702 Mortgage Other mortgage

326099 Mortgage Other mortgage

Page 451 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 40160 Referral 02/21/2013 02/25/2013

Application, originator, mortgage broker 92131 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 99207 Referral 02/21/2013 02/22/2013

Loan servicing, payments, escrow account Postal mail 02/21/2013 03/01/2013

Loan modification,collection,foreclosure 21014 Referral 02/21/2013 02/26/2013

Loan modification,collection,foreclosure 71149 Web 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 20735 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 92814 Fax 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 33137 Web 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 90605 Phone 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 21784 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 95404 Web 02/21/2013 02/22/2013

Application, originator, mortgage broker 20037 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 30066 Fax 02/21/2013 02/25/2013

Loan modification,collection,foreclosure 06524 Web 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 60649 Phone 02/21/2013 02/25/2013

Loan modification,collection,foreclosure 60629 Referral 02/21/2013 02/25/2013

Loan modification,collection,foreclosure 33029 Referral 02/21/2013 02/25/2013

Loan modification,collection,foreclosure 60603 Postal mail 02/21/2013 02/21/2013

Application, originator, mortgage broker 30062 Referral 02/21/2013 02/22/2013

Page 452 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Statebridge Company Closed with explanation No

RBS Citizens Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase In progress Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

EverBank In progress Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase Closed Yes

Citibank Closed with explanation Yes

Nationwide Advantage Mortgage

Company

Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 453 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

326162 Mortgage Other mortgage

325862 Mortgage Conventional fixed mortgage

326955 Mortgage Second mortgage

325928 Mortgage Conventional fixed mortgage

325954 Mortgage FHA mortgage

325569 Mortgage Other mortgage

325570 Mortgage Other mortgage

324389 Mortgage Conventional fixed mortgage

325579 Mortgage Conventional fixed mortgage

326600 Mortgage Other mortgage

325818 Mortgage Conventional adjustable mortgage (ARM)

325182 Mortgage Conventional adjustable mortgage (ARM)

325622 Mortgage Conventional fixed mortgage

325916 Mortgage Conventional fixed mortgage

325380 Mortgage Other mortgage

326072 Mortgage Conventional fixed mortgage

325200 Mortgage Conventional adjustable mortgage (ARM)

325195 Mortgage Conventional fixed mortgage

325227 Mortgage Other mortgage

326028 Mortgage Conventional adjustable mortgage (ARM)

325918 Mortgage Conventional fixed mortgage

326060 Mortgage Conventional fixed mortgage

Page 454 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Settlement process and costs 97060 Web 02/21/2013 02/22/2013

Application, originator, mortgage broker 48084 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 80013 Postal mail 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 92106 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 94533 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 33478 Referral 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 34442 Referral 02/21/2013 02/22/2013

Settlement process and costs 22443 Web 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 92154 Phone 02/21/2013 02/22/2013

Loan modification,collection,foreclosure Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 17329 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 38671 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 53403 Web 02/21/2013 02/22/2013

Application, originator, mortgage broker 07631 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 28607 Postal mail 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 98816 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 37115 Web 02/21/2013 02/25/2013

Loan modification,collection,foreclosure 66056 Web 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 60431 Postal mail 02/21/2013 02/21/2013

Settlement process and costs 12566 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 54619 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 20910 Web 02/21/2013 02/22/2013

Page 455 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Ocwen Closed with explanation Yes Yes

PNC Bank In progress No

U.S. Bancorp Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation No

Bank of America Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

BMO Harris Closed with explanation Yes Yes

Bank of America Closed with explanation Yes Yes

Page 456 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

326067 Mortgage FHA mortgage

326039 Mortgage Other mortgage

325989 Mortgage Other mortgage

325647 Mortgage Conventional fixed mortgage

326923 Mortgage Conventional adjustable mortgage (ARM)

325678 Mortgage Conventional fixed mortgage

326118 Mortgage Other mortgage

326114 Mortgage Other mortgage

326616 Mortgage Conventional adjustable mortgage (ARM)

326026 Mortgage Conventional fixed mortgage

325994 Mortgage Conventional fixed mortgage

325539 Mortgage Other mortgage

325773 Mortgage Conventional adjustable mortgage (ARM)

326083 Mortgage Home equity loan or line of credit

325528 Mortgage Conventional adjustable mortgage (ARM)

326044 Mortgage Conventional adjustable mortgage (ARM)

325555 Mortgage Conventional adjustable mortgage (ARM)

325263 Mortgage Conventional fixed mortgage

325748 Mortgage Other mortgage

325684 Mortgage Conventional fixed mortgage

325907 Mortgage Conventional fixed mortgage

Page 457 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 01550 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 07867 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 89436 Referral 02/21/2013 02/22/2013

Application, originator, mortgage broker 34293 Web 02/21/2013 02/25/2013

Credit decision / Underwriting 93543 Web 02/21/2013 02/25/2013

Loan modification,collection,foreclosure 07821 Phone 02/21/2013 02/25/2013

Loan modification,collection,foreclosure 49301 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 98391 Referral 02/21/2013 02/22/2013

Settlement process and costs 89123 Web 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 10460 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 48134 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 29745 Postal mail 02/21/2013 02/25/2013

Loan modification,collection,foreclosure 93013 Web 02/21/2013 02/22/2013

Settlement process and costs 21074 Web 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 76006 Web 02/21/2013 02/21/2013

Loan servicing, payments, escrow account 97233 Web 02/21/2013 03/15/2013

Loan modification,collection,foreclosure 30019 Referral 02/21/2013 03/13/2013

Loan servicing, payments, escrow account 23120 Web 02/21/2013 02/21/2013

Loan servicing, payments, escrow account Referral 02/21/2013 02/22/2013

Settlement process and costs 90063 Web 02/21/2013 02/25/2013

Loan modification,collection,foreclosure 94605 Web 02/21/2013 02/25/2013

Page 458 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Pentagon FCU Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Homeward Residential Closed with explanation Yes Yes

HSBC Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

SunTrust Bank Closed with monetary relief Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Ocwen Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Page 459 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

325510 Mortgage Conventional fixed mortgage

326140 Mortgage FHA mortgage

326136 Mortgage FHA mortgage

326113 Mortgage Other mortgage

325685 Mortgage Other mortgage

325686 Mortgage Conventional fixed mortgage

325119 Mortgage Other mortgage

325102 Mortgage Other mortgage

325904 Mortgage Conventional fixed mortgage

326029 Mortgage Other mortgage

325981 Mortgage Conventional fixed mortgage

325731 Mortgage Other mortgage

325917 Mortgage Conventional fixed mortgage

326174 Mortgage Conventional fixed mortgage

326155 Mortgage Conventional adjustable mortgage (ARM)

325278 Mortgage FHA mortgage

324705 Mortgage Conventional fixed mortgage

325565 Mortgage Other mortgage

324693 Mortgage Conventional fixed mortgage

325564 Mortgage Other mortgage

326116 Mortgage Home equity loan or line of credit

Page 460 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 18330 Postal mail 02/21/2013 02/25/2013

Loan servicing, payments, escrow account 33319 Web 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 95648 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 30062 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 78744 Referral 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 00200 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 32606 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 48382 Fax 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 33042 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 75092 Referral 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 62626 Phone 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 20011 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 78741 Phone 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 20782 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 45223 Web 02/21/2013 02/22/2013

Settlement process and costs 33444 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 02119 Phone 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 87042 Referral 02/21/2013 02/22/2013

Application, originator, mortgage broker 40362 Web 02/21/2013 02/21/2013

Loan servicing, payments, escrow account 11755 Referral 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 93950 Referral 02/21/2013 02/22/2013

Page 461 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Flagstar Bank In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

Ocwen Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

BB&T Financial Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation No

Bank of America Closed with explanation Yes

PNC Bank Closed with explanation Yes

Ocwen Closed with explanation Yes

USAA Savings Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Page 462 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

325676 Mortgage Other mortgage

326121 Mortgage Conventional adjustable mortgage (ARM)

325765 Mortgage Second mortgage

326097 Mortgage Other mortgage

326007 Mortgage VA mortgage

324395 Mortgage Conventional fixed mortgage

326624 Mortgage Conventional fixed mortgage

325824 Mortgage Conventional fixed mortgage

326157 Mortgage FHA mortgage

325116 Mortgage Other mortgage

325728 Mortgage Conventional adjustable mortgage (ARM)

326170 Mortgage Conventional fixed mortgage

326178 Mortgage Conventional fixed mortgage

326043 Mortgage Other mortgage

325630 Mortgage Conventional fixed mortgage

326952 Mortgage FHA mortgage

325345 Mortgage Other mortgage

325189 Mortgage Other mortgage

325910 Mortgage Other mortgage

325930 Mortgage Conventional fixed mortgage

326104 Mortgage Other mortgage

Page 463 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 32713 Web 02/21/2013 02/25/2013

Loan modification,collection,foreclosure 21231 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 94513 Referral 02/21/2013 03/06/2013

Loan servicing, payments, escrow account 48855 Referral 02/21/2013 02/25/2013

Loan servicing, payments, escrow account 31909 Web 02/21/2013 02/22/2013

Settlement process and costs 77363 Web 02/21/2013 02/21/2013

Settlement process and costs 02324 Web 02/21/2013 02/25/2013

Settlement process and costs 10025 Web 02/21/2013 02/22/2013

Application, originator, mortgage broker 80601 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 93003 Postal mail 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 90731 Web 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 98055 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 19145 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 03820 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 20657 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 24026 Web 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 98411 Postal mail 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 92376 Postal mail 02/21/2013 03/04/2013

Loan modification,collection,foreclosure 32829 Fax 02/21/2013 02/26/2013

Loan modification,collection,foreclosure 06460 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 40403 Referral 02/21/2013 02/22/2013

Page 464 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

Specialized Loan Servicing LLC Closed Yes

TCF National Bank Closed with explanation Yes

Residential Credit Solutions Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes Yes

OneWest Bank Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Capital One Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation No

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Page 465 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

325856 Mortgage Other mortgage

325099 Mortgage Other mortgage

325291 Mortgage Conventional fixed mortgage

326103 Mortgage Other mortgage

326102 Mortgage Other mortgage

324692 Mortgage Other mortgage

326036 Mortgage Other mortgage

324574 Mortgage Other mortgage

324643 Mortgage Conventional fixed mortgage

325558 Mortgage Other mortgage

325758 Mortgage Conventional fixed mortgage

325120 Mortgage Conventional fixed mortgage

326916 Mortgage Other mortgage

325362 Mortgage Other mortgage

325779 Mortgage Conventional adjustable mortgage (ARM)

325613 Mortgage Second mortgage

325229 Mortgage Other mortgage

325554 Mortgage Other mortgage

323398 Mortgage Other mortgage

321377 Mortgage FHA mortgage

323460 Mortgage Conventional fixed mortgage

Page 466 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 13601 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 11703 Referral 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 92019 Web 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 48122 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 27519 Referral 02/21/2013 02/25/2013

Loan modification,collection,foreclosure 32179 Postal mail 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 30519 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 23235 Postal mail 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 22191 Postal mail 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 40391 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 02532 Web 02/21/2013 02/22/2013

Loan servicing, payments, escrow account 30906 Phone 02/21/2013 02/22/2013

Loan servicing, payments, escrow account Postal mail 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 88415 Phone 02/21/2013 02/21/2013

Loan modification,collection,foreclosure 08244 Web 02/21/2013 02/22/2013

Loan modification,collection,foreclosure Postal mail 02/21/2013 02/26/2013

Loan servicing, payments, escrow account 60431 Postal mail 02/21/2013 03/07/2013

Loan servicing, payments, escrow account 32563 Referral 02/21/2013 02/22/2013

Loan modification,collection,foreclosure 92071 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 23234 Web 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 48315 Phone 02/20/2013 02/21/2013

Page 467 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

HSBC In progress Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

USAA Savings Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

PNC Bank In progress No

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 468 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

324769 Mortgage Conventional fixed mortgage

324755 Mortgage Other mortgage

324173 Mortgage Other mortgage

322784 Mortgage Other mortgage

324182 Mortgage Conventional adjustable mortgage (ARM)

321980 Mortgage Other mortgage

322757 Mortgage FHA mortgage

323386 Mortgage Other mortgage

321544 Mortgage Other mortgage

321548 Mortgage Other mortgage

324178 Mortgage Other mortgage

322709 Mortgage Other mortgage

322754 Mortgage Other mortgage

324343 Mortgage Other mortgage

323423 Mortgage Conventional fixed mortgage

324338 Mortgage Other mortgage

322787 Mortgage Other mortgage

323036 Mortgage Other mortgage

321623 Mortgage Other mortgage

321540 Mortgage Other mortgage

324100 Mortgage Conventional fixed mortgage

Page 469 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 92881 Web 02/20/2013 03/06/2013

Loan modification,collection,foreclosure 28226 Referral 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 32789 Postal mail 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 48836 Referral 02/20/2013 03/21/2013

Application, originator, mortgage broker 91401 Web 02/20/2013 02/21/2013

Application, originator, mortgage broker 34448 Postal mail 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 19140 Web 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 33559 Web 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 95928 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 21804 Referral 02/20/2013 02/27/2013

Loan servicing, payments, escrow account 32250 Postal mail 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 92562 Referral 02/20/2013 02/21/2013

Other 60653 Postal mail 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 80134 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 85746 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 61107 Referral 02/20/2013 02/22/2013

Loan modification,collection,foreclosure 54729 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 85226 Referral 02/20/2013 02/22/2013

Other 70605 Postal mail 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 92660 Referral 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 33190 Web 02/20/2013 02/21/2013

Page 470 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Ocwen Closed with explanation Yes

JPMorgan Chase Closed Yes

SunTrust Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

SunTrust Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Provident Funding Closed with explanation Yes

JPMorgan Chase In progress Yes

OneWest Bank Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Page 471 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

324214 Mortgage Conventional fixed mortgage

323395 Mortgage Other mortgage

322779 Mortgage Other mortgage

324329 Mortgage Conventional fixed mortgage

320118 Mortgage Other mortgage

324281 Mortgage Other mortgage

323507 Mortgage Conventional fixed mortgage

320090 Mortgage Reverse mortgage

323639 Mortgage FHA mortgage

322689 Mortgage Second mortgage

324337 Mortgage Conventional fixed mortgage

324752 Mortgage Other mortgage

322031 Mortgage Other mortgage

322795 Mortgage Other mortgage

321552 Mortgage Other mortgage

323011 Mortgage Home equity loan or line of credit

325087 Mortgage Other mortgage

323760 Mortgage Other mortgage

324275 Mortgage Conventional fixed mortgage

323404 Mortgage Other mortgage

323466 Mortgage Other mortgage

Page 472 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Credit decision / Underwriting 80021 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 94561 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 98282 Referral 02/20/2013 02/22/2013

Loan modification,collection,foreclosure 27455 Web 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 34476 Postal mail 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 33193 Fax 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 75702 Phone 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 76107 Web 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 48875 Web 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 48382 Fax 02/20/2013 02/20/2013

Loan servicing, payments, escrow account 19711 Web 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 33469 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 06260 Web 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 31522 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 95614 Referral 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 91362 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 55378 Referral 02/20/2013 02/21/2013

Credit decision / Underwriting 02642 Postal mail 02/20/2013 02/20/2013

Loan servicing, payments, escrow account 77099 Phone 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 90009 Referral 02/20/2013 02/21/2013

Credit decision / Underwriting 33437 Postal mail 02/20/2013 02/20/2013

Page 473 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Ocwen Closed with explanation Yes

JPMorgan Chase Closed Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Citibank In progress Yes

Citibank Closed with explanation Yes Yes

OneWest Bank Closed with explanation Yes

Fifth Third Bank Closed with explanation Yes

EverBank In progress No

Citibank Closed with explanation Yes

PNC Bank In progress No

Bayview Loan Servicing, LLC Closed Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

U.S. Bancorp Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Arvest Bank Closed with explanation Yes

TD Bank Closed with explanation Yes

Page 474 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

324322 Mortgage Conventional fixed mortgage

324751 Mortgage Other mortgage

324335 Mortgage Conventional fixed mortgage

325039 Mortgage Home equity loan or line of credit

322771 Mortgage Conventional fixed mortgage

322270 Mortgage Other mortgage

324139 Mortgage Conventional fixed mortgage

324247 Mortgage Other mortgage

322803 Mortgage Other mortgage

324773 Mortgage Conventional fixed mortgage

322785 Mortgage Other mortgage

323026 Mortgage Other mortgage

324108 Mortgage Other mortgage

322824 Mortgage Reverse mortgage

322800 Mortgage Other mortgage

324243 Mortgage Conventional fixed mortgage

323594 Mortgage Conventional fixed mortgage

323435 Mortgage Other mortgage

324361 Mortgage Conventional fixed mortgage

324246 Mortgage Other mortgage

323029 Mortgage Other mortgage

Page 475 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Application, originator, mortgage broker 08077 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 32771 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 33175 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 38401 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 20146 Web 02/20/2013 02/20/2013

Loan servicing, payments, escrow account Referral 02/20/2013 02/22/2013

Loan modification,collection,foreclosure 95045 Phone 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 31406 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 21136 Referral 02/20/2013 02/22/2013

Loan modification,collection,foreclosure 06106 Web 02/20/2013 03/06/2013

Loan modification,collection,foreclosure 12018 Referral 02/20/2013 02/21/2013

Settlement process and costs 77381 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 21666 Fax 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 63107 Postal mail 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 30097 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 44004 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 37179 Web 02/20/2013 02/21/2013

Settlement process and costs 21208 Web 02/20/2013 02/20/2013

Credit decision / Underwriting 90601 Web 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 77450 Referral 02/20/2013 02/21/2013

Settlement process and costs 32773 Referral 02/20/2013 02/21/2013

Page 476 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Citibank In progress Yes

Flagstar Bank In progress Yes

Bank of America Closed Yes

Regions Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

PHH Mortgage Closed with non-monetary relief Yes

Flagstar Bank Closed with explanation Yes

Ocwen In progress Yes

Sovereign Bank In progress Yes

BBVA Compass Closed with explanation Yes Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Reverse Mortgage Solutions Closed Yes Yes

UBS Bank In progress Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

BB&T Financial Closed with monetary relief Yes

Pinnacle Capital Mortgage Closed with explanation Yes

PNC Bank Closed with explanation Yes

M&T Bank In progress Yes

Page 477 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

321525 Mortgage Conventional fixed mortgage

324578 Mortgage Other mortgage

324378 Mortgage VA mortgage

324033 Mortgage Conventional fixed mortgage

324765 Mortgage Other mortgage

323837 Mortgage Conventional adjustable mortgage (ARM)

324589 Mortgage VA mortgage

324320 Mortgage Conventional fixed mortgage

322690 Mortgage Other mortgage

322783 Mortgage Other mortgage

323813 Mortgage Conventional fixed mortgage

324081 Mortgage Other mortgage

323890 Mortgage Home equity loan or line of credit

322691 Mortgage Other mortgage

324276 Mortgage Conventional fixed mortgage

324324 Mortgage Other mortgage

321551 Mortgage Second mortgage

323037 Mortgage Other mortgage

321527 Mortgage Other mortgage

325097 Mortgage Second mortgage

323015 Mortgage Other mortgage

Page 478 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Application, originator, mortgage broker 20912 Web 02/20/2013 02/20/2013

Application, originator, mortgage broker 85226 Postal mail 02/20/2013 02/20/2013

Loan servicing, payments, escrow account 43123 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 63146 Web 02/20/2013 02/20/2013

Loan servicing, payments, escrow account 40206 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 11937 Web 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 93446 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 94501 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 48382 Fax 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 48033 Referral 02/20/2013 02/25/2013

Loan modification,collection,foreclosure 11412 Web 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 91361 Postal mail 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 93030 Web 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 48382 Fax 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 98375 Web 02/20/2013 02/21/2013

Other 32174 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 28704 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 18466 Referral 02/20/2013 03/06/2013

Application, originator, mortgage broker 97477 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 94568 Fax 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 33458 Referral 02/20/2013 02/21/2013

Page 479 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

MetLife Bank Closed with explanation No

Wells Fargo Closed with explanation Yes Yes

U.S. Bancorp Closed with explanation Yes

PNC Bank Closed with explanation Yes Yes

Homeward Residential Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Fifth Third Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation No

JPMorgan Chase Closed with explanation Yes

HSBC Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Fifth Third Bank Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes

Citibank In progress Yes

Green Tree Servicing, LLC Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Page 480 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

321555 Mortgage Other mortgage

323222 Mortgage Other mortgage

321878 Mortgage Conventional fixed mortgage

322798 Mortgage Other mortgage

324272 Mortgage Other mortgage

323566 Mortgage FHA mortgage

321705 Mortgage Conventional fixed mortgage

324339 Mortgage Other mortgage

323351 Mortgage FHA mortgage

324748 Mortgage Conventional adjustable mortgage (ARM)

322675 Mortgage Other mortgage

322882 Mortgage Conventional fixed mortgage

324754 Mortgage Conventional adjustable mortgage (ARM)

323125 Mortgage Other mortgage

320117 Mortgage Other mortgage

322804 Mortgage Other mortgage

323332 Mortgage Conventional fixed mortgage

323396 Mortgage Other mortgage

322700 Mortgage Conventional fixed mortgage

321549 Mortgage Other mortgage

322797 Mortgage Other mortgage

Page 481 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 33774 Postal mail 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 10009 Postal mail 02/20/2013 02/20/2013

Credit decision / Underwriting 34209 Phone 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 80909 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 91730 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 22980 Web 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 30530 Web 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 48085 Referral 02/20/2013 02/22/2013

Application, originator, mortgage broker 83651 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 90640 Web 02/20/2013 02/26/2013

Loan modification,collection,foreclosure 60510 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 07095 Web 02/20/2013 02/20/2013

Loan servicing, payments, escrow account 53255 Phone 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 29926 Postal mail 02/20/2013 03/13/2013

Loan servicing, payments, escrow account 34476 Postal mail 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 30253 Referral 02/20/2013 02/22/2013

Loan modification,collection,foreclosure 32738 Web 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 33525 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 89012 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 29910 Referral 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 35226 Referral 02/20/2013 02/22/2013

Page 482 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed with explanation Yes

Citibank Closed with explanation Yes

Nationstar Mortgage In progress Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Loan Care Closed with explanation Yes

Real Time Resolutions In progress Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Specialized Loan Servicing LLC Closed Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bayview Loan Servicing, LLC In progress Yes

JPMorgan Chase Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Page 483 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

322687 Mortgage Second mortgage

324208 Mortgage Conventional fixed mortgage

324259 Mortgage Other mortgage

322781 Mortgage Other mortgage

323672 Mortgage Conventional fixed mortgage

322193 Mortgage Other mortgage

324295 Mortgage Home equity loan or line of credit

321956 Mortgage Other mortgage

323012 Mortgage Other mortgage

324744 Mortgage Conventional adjustable mortgage (ARM)

325088 Mortgage Conventional adjustable mortgage (ARM)

324341 Mortgage Other mortgage

323295 Mortgage Conventional adjustable mortgage (ARM)

322801 Mortgage Other mortgage

322708 Mortgage Conventional fixed mortgage

323378 Mortgage Conventional fixed mortgage

324318 Mortgage Other mortgage

322743 Mortgage Other mortgage

324746 Mortgage Conventional fixed mortgage

324344 Mortgage Other mortgage

322786 Mortgage Other mortgage

Page 484 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 48382 Fax 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 97086 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 34610 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 48302 Referral 02/20/2013 02/25/2013

Loan modification,collection,foreclosure 21117 Web 02/20/2013 02/20/2013

Other Fax 02/20/2013 02/20/2013

Loan servicing, payments, escrow account 11716 Phone 02/20/2013 02/21/2013

Other 22554 Postal mail 02/20/2013 02/20/2013

Loan servicing, payments, escrow account 19047 Referral 02/20/2013 03/18/2013

Loan servicing, payments, escrow account 92128 Web 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 48174 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 03054 Referral 02/20/2013 02/22/2013

Credit decision / Underwriting 83709 Web 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 30290 Referral 02/20/2013 02/22/2013

Application, originator, mortgage broker 94610 Web 02/20/2013 02/21/2013

Application, originator, mortgage broker 19104 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 02446 Postal mail 02/20/2013 02/21/2013

Other Postal mail 02/20/2013 02/20/2013

Loan servicing, payments, escrow account 44023 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 92154 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 92083 Referral 02/20/2013 02/21/2013

Page 485 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

EverBank In progress No

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Resurgent Capital Services L.P. In progress Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

OneWest Bank Closed with explanation Yes

RBS Citizens Closed with monetary relief Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

Page 486 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

321550 Mortgage Other mortgage

324019 Mortgage Home equity loan or line of credit

324260 Mortgage Other mortgage

323038 Mortgage Conventional fixed mortgage

321532 Mortgage FHA mortgage

324273 Mortgage Other mortgage

324374 Mortgage Other mortgage

323929 Mortgage Conventional fixed mortgage

323393 Mortgage Other mortgage

322765 Mortgage Other mortgage

323183 Mortgage Other mortgage

324736 Mortgage Conventional fixed mortgage

324383 Mortgage Conventional adjustable mortgage (ARM)

325079 Mortgage Conventional adjustable mortgage (ARM)

322812 Mortgage Conventional fixed mortgage

323740 Mortgage Conventional fixed mortgage

324741 Mortgage Conventional fixed mortgage

322271 Mortgage Other mortgage

322699 Mortgage Conventional fixed mortgage

321543 Mortgage Other mortgage

323930 Mortgage Conventional fixed mortgage

Page 487 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 27889 Referral 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 96822 Web 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 70114 Referral 02/20/2013 02/21/2013

Application, originator, mortgage broker 21915 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 34759 Web 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 00682 Referral 02/20/2013 03/04/2013

Loan modification,collection,foreclosure 32583 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 89052 Web 02/20/2013 02/20/2013

Loan servicing, payments, escrow account 33325 Referral 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 34608 Postal mail 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 90016 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 95060 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 33326 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 92128 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 02909 Web 02/20/2013 03/06/2013

Application, originator, mortgage broker 94070 Web 02/20/2013 02/20/2013

Loan servicing, payments, escrow account 29303 Web 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 08402 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 89012 Web 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 93535 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 54022 Web 02/20/2013 02/20/2013

Page 488 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation No Yes

Green Tree Servicing, LLC In progress Yes

HSBC Closed with explanation Yes

PNC Bank In progress No

Wells Fargo Closed with explanation Yes

Banco Popular de Puerto Rico Closed with monetary relief Yes

U.S. Bancorp Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Bayview Loan Servicing, LLC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

First Financial Services, Inc. Closed with monetary relief Yes

SunTrust Bank Closed with explanation Yes Yes

Specialized Loan Servicing LLC Closed Yes

SunTrust Bank Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 489 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

322789 Mortgage Other mortgage

323402 Mortgage Other mortgage

321617 Mortgage Other mortgage

321529 Mortgage Other mortgage

322792 Mortgage Other mortgage

323232 Mortgage FHA mortgage

323391 Mortgage Other mortgage

323236 Mortgage Other mortgage

322093 Mortgage Other mortgage

324340 Mortgage Other mortgage

323408 Mortgage Conventional fixed mortgage

324319 Mortgage Conventional adjustable mortgage (ARM)

323349 Mortgage Conventional fixed mortgage

323505 Mortgage Other mortgage

322776 Mortgage Home equity loan or line of credit

323343 Mortgage Conventional fixed mortgage

324036 Mortgage Conventional fixed mortgage

323514 Mortgage Conventional fixed mortgage

324266 Mortgage Other mortgage

323319 Mortgage Other mortgage

320119 Mortgage Other mortgage

Page 490 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 87123 Referral 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 91752 Referral 02/20/2013 02/22/2013

Loan servicing, payments, escrow account 50058 Postal mail 02/20/2013 02/20/2013

Loan servicing, payments, escrow account 93065 Web 02/20/2013 02/20/2013

Loan servicing, payments, escrow account 77070 Referral 02/20/2013 02/22/2013

Loan modification,collection,foreclosure 60431 Web 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 85029 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 90278 Postal mail 02/20/2013 02/20/2013

Loan servicing, payments, escrow account 20720 Fax 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 08012 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 75501 Phone 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 94605 Web 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 22191 Web 02/20/2013 02/20/2013

Loan servicing, payments, escrow account 76244 Postal mail 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 98125 Referral 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 33161 Phone 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 27948 Phone 02/20/2013 02/20/2013

Loan modification,collection,foreclosure 30135 Web 02/20/2013 02/20/2013

Other 21133 Referral 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 97236 Fax 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 34476 Postal mail 02/20/2013 02/20/2013

Page 491 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

EverBank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Dovenmuehle Mortgage Inc. Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

PNC Bank Closed with explanation Yes

Citibank Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

HSBC Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Page 492 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

323092 Mortgage Other mortgage

324149 Mortgage Other mortgage

324360 Mortgage Conventional fixed mortgage

324280 Mortgage Conventional fixed mortgage

325078 Mortgage Other mortgage

321541 Mortgage Home equity loan or line of credit

319057 Mortgage FHA mortgage

321340 Mortgage Conventional fixed mortgage

319058 Mortgage Conventional adjustable mortgage (ARM)

321061 Mortgage Other mortgage

319128 Mortgage Conventional fixed mortgage

321459 Mortgage Other mortgage

319147 Mortgage Other mortgage

321472 Mortgage Home equity loan or line of credit

319164 Mortgage Other mortgage

321439 Mortgage Other mortgage

319229 Mortgage Other mortgage

321442 Mortgage Other mortgage

320563 Mortgage Other mortgage

321522 Mortgage FHA mortgage

319626 Mortgage Conventional fixed mortgage

Page 493 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 94112 Postal mail 02/20/2013 02/21/2013

Application, originator, mortgage broker 22630 Phone 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 44060 Web 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 76210 Web 02/20/2013 02/21/2013

Loan servicing, payments, escrow account 08753 Referral 02/20/2013 02/21/2013

Loan modification,collection,foreclosure 01844 Referral 02/20/2013 02/21/2013

Application, originator, mortgage broker 98466 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 28277 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 48322 Web 02/19/2013 02/19/2013

Other 96778 Postal mail 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 39773 Web 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 48382 Referral 02/19/2013 02/21/2013

Application, originator, mortgage broker 34786 Fax 02/19/2013 02/19/2013

Loan servicing, payments, escrow account 17022 Web 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 01022 Phone 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 61241 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 48085 Fax 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 60162 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 56630 Postal mail 02/19/2013 03/01/2013

Application, originator, mortgage broker 23836 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 75134 Web 02/19/2013 02/19/2013

Page 494 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

Ocwen In progress Yes

Wells Fargo Closed with explanation Yes

People's United Bank Closed with explanation No

Discover Closed with explanation Yes

MetLife Bank Closed with explanation Yes Yes

Homeward Residential Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

PNC Bank Closed with explanation Yes

Quicken Loans Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Page 495 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

321452 Mortgage Other mortgage

319422 Mortgage Other mortgage

321413 Mortgage Other mortgage

319431 Mortgage Other mortgage

321411 Mortgage Other mortgage

322241 Mortgage Conventional fixed mortgage

321449 Mortgage Other mortgage

320018 Mortgage Other mortgage

321428 Mortgage Other mortgage

319547 Mortgage Conventional fixed mortgage

321417 Mortgage Other mortgage

319537 Mortgage Other mortgage

321252 Mortgage Conventional fixed mortgage

321092 Mortgage Conventional fixed mortgage

321458 Mortgage VA mortgage

319538 Mortgage Other mortgage

321446 Mortgage Other mortgage

319539 Mortgage Other mortgage

321456 Mortgage Conventional fixed mortgage

319569 Mortgage Other mortgage

321384 Mortgage FHA mortgage

Page 496 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 95123 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure Postal mail 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 91367 Referral 02/19/2013 02/21/2013

Loan servicing, payments, escrow account 28075 Web 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 03053 Referral 02/19/2013 02/21/2013

Loan servicing, payments, escrow account 60071 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 30039 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 65203 Phone 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 19082 Referral 02/19/2013 02/21/2013

Application, originator, mortgage broker 45324 Web 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 92835 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 07082 Referral 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 92504 Phone 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 64133 Web 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 33511 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 30101 Referral 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 35773 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 90278 Referral 02/19/2013 03/07/2013

Loan modification,collection,foreclosure 20020 Referral 02/19/2013 03/01/2013

Loan modification,collection,foreclosure 11978 Phone 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 32927 Web 02/19/2013 02/20/2013

Page 497 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Citibank In progress Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

BMO Harris Closed with explanation Yes

Specialized Loan Servicing LLC Closed No

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

PNC Bank Closed with explanation Yes Yes

Capital One Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Homeward Residential Closed Yes

Wells Fargo Closed with explanation Yes Yes

TD Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

PennyMac Loan Services, LLC Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

U.S. Bancorp Closed with explanation Yes Yes

Page 498 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

319542 Mortgage Other mortgage

321425 Mortgage Home equity loan or line of credit

319999 Mortgage FHA mortgage

321471 Mortgage FHA mortgage

320515 Mortgage Other mortgage

321444 Mortgage Other mortgage

320313 Mortgage Other mortgage

320109 Mortgage Other mortgage

321001 Mortgage Other mortgage

322262 Mortgage Other mortgage

320466 Mortgage Other mortgage

321491 Mortgage Conventional fixed mortgage

320504 Mortgage Other mortgage

321410 Mortgage Other mortgage

320318 Mortgage Other mortgage

321457 Mortgage Other mortgage

320919 Mortgage Other mortgage

322259 Mortgage Other mortgage

320583 Mortgage Other mortgage

320069 Mortgage Other mortgage

320200 Mortgage Other mortgage

Page 499 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 85705 Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 94903 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 48235 Web 02/19/2013 02/19/2013

Loan servicing, payments, escrow account 19056 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 32907 Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 48858 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 48221 Referral 02/19/2013 02/19/2013

Loan servicing, payments, escrow account 92677 Web 02/19/2013 02/20/2013

Other 18466 Postal mail 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 33409 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 84404 Referral 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 76209 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 11733 Referral 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 03855 Referral 02/19/2013 02/25/2013

Loan modification,collection,foreclosure 07642 Referral 02/19/2013 02/19/2013

Loan servicing, payments, escrow account 90262 Referral 02/19/2013 02/22/2013

Loan modification,collection,foreclosure 22193 Fax 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 33409 Referral 02/19/2013 02/21/2013

Application, originator, mortgage broker 19971 Referral 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 28277 Referral 02/19/2013 02/22/2013

Loan modification,collection,foreclosure 16117 Postal mail 02/19/2013 02/19/2013

Page 500 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Residential Credit Solutions Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Flagstar Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

PNC Bank Closed with explanation No

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Freedom Mortgage Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes

Hudson City Savings Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

EverBank In progress No

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Page 501 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

320098 Mortgage Other mortgage

320383 Mortgage Other mortgage

321486 Mortgage FHA mortgage

322647 Mortgage Other mortgage

322263 Mortgage Other mortgage

320451 Mortgage Other mortgage

322258 Mortgage Other mortgage

320543 Mortgage Other mortgage

321443 Mortgage Other mortgage

320607 Mortgage Other mortgage

322641 Mortgage Conventional fixed mortgage

322223 Mortgage Other mortgage

321469 Mortgage Home equity loan or line of credit

320531 Mortgage Other mortgage

321517 Mortgage Home equity loan or line of credit

322204 Mortgage Other mortgage

321414 Mortgage Other mortgage

320617 Mortgage Other mortgage

322664 Mortgage Other mortgage

320794 Mortgage Conventional fixed mortgage

321489 Mortgage Home equity loan or line of credit

Page 502 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 91506 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 32225 Referral 02/19/2013 02/19/2013

Settlement process and costs 29572 Web 02/19/2013 02/20/2013

Loan servicing, payments, escrow account Postal mail 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 33409 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 85048 Referral 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 33409 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 77014 Referral 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 76227 Referral 02/19/2013 02/21/2013

Loan servicing, payments, escrow account 23666 Referral 02/19/2013 03/07/2013

Loan modification,collection,foreclosure 20024 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 78664 Postal mail 02/19/2013 02/19/2013

Loan servicing, payments, escrow account 20777 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 94080 Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 58801 Web 02/19/2013 02/27/2013

Loan modification,collection,foreclosure 31419 Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 07652 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 97389 Referral 02/19/2013 02/20/2013

Settlement process and costs 48174 Web 02/19/2013 02/20/2013

Application, originator, mortgage broker 92131 Web 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 85209 Web 02/19/2013 02/21/2013

Page 503 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Green Tree Servicing, LLC Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Carrington Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

SunTrust Bank Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Nationstar Mortgage Closed with explanation Yes Yes

Specialized Loan Servicing LLC Closed Yes

Page 504 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

320271 Mortgage Conventional adjustable mortgage (ARM)

321501 Mortgage Conventional adjustable mortgage (ARM)

320548 Mortgage Other mortgage

321422 Mortgage Other mortgage

322639 Mortgage Other mortgage

321511 Mortgage Home equity loan or line of credit

320711 Mortgage Other mortgage

321433 Mortgage Other mortgage

320542 Mortgage Other mortgage

321440 Mortgage Other mortgage

320644 Mortgage Other mortgage

321426 Mortgage Other mortgage

320650 Mortgage Other mortgage

321421 Mortgage Other mortgage

320704 Mortgage Second mortgage

321387 Mortgage Home equity loan or line of credit

320768 Mortgage Other mortgage

321430 Mortgage Other mortgage

320368 Mortgage Conventional adjustable mortgage (ARM)

321454 Mortgage Other mortgage

320397 Mortgage FHA mortgage

Page 505 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Settlement process and costs 21237 Phone 02/19/2013 03/07/2013

Loan modification,collection,foreclosure 91304 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 19560 Referral 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 33065 Referral 02/19/2013 02/21/2013

Loan servicing, payments, escrow account 30039 Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 30157 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 19013 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 03253 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 11967 Referral 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 33016 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 96797 Referral 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 07481 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 32825 Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 20132 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 03858 Referral 02/19/2013 02/21/2013

Loan servicing, payments, escrow account 28401 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 03867 Referral 02/19/2013 03/14/2013

Loan modification,collection,foreclosure 28376 Referral 02/19/2013 02/21/2013

Settlement process and costs 11363 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 22003 Referral 02/19/2013 02/22/2013

Loan modification,collection,foreclosure 53590 Phone 02/19/2013 02/19/2013

Page 506 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Capital One Closed with monetary relief Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

Select Portfolio Servicing, Inc Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

PNC Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Seterus Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Quicken Loans Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with non-monetary relief Yes

Page 507 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

321350 Mortgage Conventional fixed mortgage

320096 Mortgage Conventional fixed mortgage

322260 Mortgage Other mortgage

320425 Mortgage Other mortgage

321476 Mortgage Other mortgage

320440 Mortgage Other mortgage

322211 Mortgage Conventional fixed mortgage

320486 Mortgage Conventional fixed mortgage

320258 Mortgage Conventional fixed mortgage

320692 Mortgage Other mortgage

322225 Mortgage Other mortgage

320105 Mortgage Conventional adjustable mortgage (ARM)

320060 Mortgage Conventional fixed mortgage

320520 Mortgage FHA mortgage

322176 Mortgage Conventional fixed mortgage

320527 Mortgage Conventional fixed mortgage

321455 Mortgage Other mortgage

320688 Mortgage Other mortgage

321515 Mortgage Conventional fixed mortgage

320530 Mortgage Conventional fixed mortgage

321310 Mortgage Conventional fixed mortgage

Page 508 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Application, originator, mortgage broker 18104 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 79902 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 33409 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 92881 Postal mail 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 88313 Phone 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 34668 Postal mail 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 28173 Web 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 53222 Web 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 73027 Web 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 03235 Referral 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 92663 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 27406 Web 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 53191 Web 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 74048 Web 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 96709 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 93421 Web 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 60188 Referral 02/19/2013 02/22/2013

Settlement process and costs 33023 Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 02909 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 87402 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 87507 Phone 02/19/2013 02/20/2013

Page 509 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

Freedom Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with monetary relief Yes

Wells Fargo Closed with explanation Yes

Sallie Mae Closed with explanation Yes

Bank of America Closed with explanation Yes

Homeward Residential Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Residential Credit Solutions Closed with explanation Yes

Citibank Closed with explanation Yes

Real Time Resolutions In progress Yes

Wells Fargo Closed with explanation Yes Yes

Green Tree Servicing, LLC In progress Yes

HSBC Closed with explanation Yes

Page 510 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

322244 Mortgage Other mortgage

321364 Mortgage Conventional fixed mortgage

320100 Mortgage Conventional fixed mortgage

321325 Mortgage Other mortgage

320680 Mortgage Other mortgage

321311 Mortgage Other mortgage

320036 Mortgage Other mortgage

321460 Mortgage Other mortgage

320037 Mortgage Other mortgage

322261 Mortgage Other mortgage

320038 Mortgage Other mortgage

321348 Mortgage Conventional fixed mortgage

320593 Mortgage Conventional fixed mortgage

322215 Mortgage Home equity loan or line of credit

320595 Mortgage Other mortgage

321313 Mortgage Home equity loan or line of credit

320599 Mortgage VA mortgage

321330 Mortgage Conventional adjustable mortgage (ARM)

320039 Mortgage Other mortgage

321490 Mortgage FHA mortgage

320106 Mortgage Conventional fixed mortgage

Page 511 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Application, originator, mortgage broker 31029 Web 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 85248 Web 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 06438 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 33155 Fax 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 44131 Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 33467 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 48382 Fax 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 20002 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 48382 Fax 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 33409 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 48382 Fax 02/19/2013 02/20/2013

Credit decision / Underwriting 01876 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 23222 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 90010 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 87507 Postal mail 02/19/2013 02/28/2013

Loan servicing, payments, escrow account 33830 Web 02/19/2013 02/20/2013

Credit decision / Underwriting 98258 Web 02/19/2013 02/19/2013

Loan servicing, payments, escrow account 89508 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 48382 Fax 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 30039 Web 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 40272 Web 02/19/2013 02/19/2013

Page 512 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Primary Residential Mortgage In progress Yes

Green Tree Servicing, LLC Closed with explanation Yes

HSBC Closed with explanation Yes Yes

JPMorgan Chase In progress Yes

PHH Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Flagstar Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes Yes

Specialized Loan Servicing LLC Closed Yes Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with monetary relief Yes

U.S. Bancorp Closed with explanation Yes Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Page 513 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

321418 Mortgage Other mortgage

320040 Mortgage Other mortgage

322672 Mortgage Other mortgage

320632 Mortgage Conventional adjustable mortgage (ARM)

320634 Mortgage Conventional fixed mortgage

320611 Mortgage Conventional fixed mortgage

320041 Mortgage Other mortgage

320678 Mortgage Conventional fixed mortgage

322220 Mortgage Other mortgage

320991 Mortgage Other mortgage

320685 Mortgage Other mortgage

322195 Mortgage Other mortgage

320821 Mortgage Other mortgage

320035 Mortgage Other mortgage

320690 Mortgage Other mortgage

320695 Mortgage Other mortgage

320696 Mortgage Other mortgage

320697 Mortgage Other mortgage

320063 Mortgage Other mortgage

320698 Mortgage Other mortgage

320699 Mortgage Other mortgage

Page 514 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 33615 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 48382 Fax 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 01867 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 44685 Web 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 96143 Web 02/19/2013 02/19/2013

Loan servicing, payments, escrow account 46534 Phone 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 48382 Fax 02/19/2013 02/20/2013

Credit decision / Underwriting 91702 Web 02/19/2013 02/20/2013

Application, originator, mortgage broker 33414 Postal mail 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 32966 Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 95747 Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 77492 Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 91730 Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 76017 Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 03601 Referral 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 32225 Referral 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 33162 Referral 02/19/2013 03/06/2013

Loan modification,collection,foreclosure 28412 Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 03036 Referral 02/19/2013 02/20/2013

Other 30236 Referral 02/19/2013 02/20/2013

Page 515 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes

Citibank In progress Yes

Dovenmuehle Mortgage Inc. Closed with explanation Yes

First Tennessee Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes Yes

Flagstar Bank Closed with explanation Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

PHH Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

Page 516 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

320703 Mortgage Other mortgage

320110 Mortgage Conventional adjustable mortgage (ARM)

320709 Mortgage Other mortgage

320710 Mortgage Other mortgage

320712 Mortgage Other mortgage

320716 Mortgage Conventional fixed mortgage

321228 Mortgage Other mortgage

321287 Mortgage Second mortgage

320581 Mortgage Conventional fixed mortgage

320834 Mortgage Other mortgage

320857 Mortgage Conventional fixed mortgage

320865 Mortgage Conventional fixed mortgage

320043 Mortgage Other mortgage

322233 Mortgage Conventional fixed mortgage

322194 Mortgage Conventional adjustable mortgage (ARM)

320080 Mortgage Other mortgage

322633 Mortgage Conventional fixed mortgage

322181 Mortgage Other mortgage

320978 Mortgage Other mortgage

321132 Mortgage Other mortgage

321164 Mortgage Other mortgage

Page 517 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 03303 Referral 02/19/2013 02/21/2013

Loan servicing, payments, escrow account 03031 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 10598 Referral 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 03839 Referral 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 33025 Referral 02/19/2013 02/21/2013

Settlement process and costs 95973 Web 02/19/2013 02/19/2013

Loan servicing, payments, escrow account 22125 Referral 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 29729 Referral 02/19/2013 02/20/2013

Settlement process and costs 72204 Web 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 55906 Web 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 91739 Phone 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 48768 Phone 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 48382 Fax 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 07030 Web 02/19/2013 02/20/2013

Application, originator, mortgage broker 32824 Web 02/19/2013 02/20/2013

Other 33313 Fax 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 28277 Web 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 91935 Web 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 30542 Web 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 30044 Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 28212 Referral 02/19/2013 02/20/2013

Page 518 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes Yes

JPMorgan Chase Closed Yes Yes

Wells Fargo Closed with monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with monetary relief Yes

OneWest Bank Closed with non-monetary relief Yes

SunTrust Bank Closed with explanation Yes Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Citibank Closed with explanation Yes

JPMorgan Chase In progress Yes

Nationstar Mortgage Closed with explanation Yes

TD Bank Closed with explanation Yes Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bayview Loan Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

PHH Mortgage Closed with non-monetary relief Yes Yes

Bank of America Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Page 519 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

321006 Mortgage Conventional fixed mortgage

322199 Mortgage Conventional fixed mortgage

321037 Mortgage Other mortgage

321059 Mortgage Conventional adjustable mortgage (ARM)

321283 Mortgage Other mortgage

320128 Mortgage Home equity loan or line of credit

321101 Mortgage Conventional fixed mortgage

321102 Mortgage Other mortgage

321118 Mortgage Conventional fixed mortgage

321151 Mortgage Conventional fixed mortgage

321152 Mortgage Conventional adjustable mortgage (ARM)

321157 Mortgage FHA mortgage

322253 Mortgage Other mortgage

321033 Mortgage Other mortgage

321216 Mortgage Other mortgage

321312 Mortgage Other mortgage

321248 Mortgage Conventional fixed mortgage

319045 Mortgage Conventional adjustable mortgage (ARM)

318944 Mortgage Conventional fixed mortgage

318951 Mortgage Other mortgage

318952 Mortgage FHA mortgage

Page 520 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 92112 Phone 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 92101 Web 02/19/2013 02/20/2013

Other 93401 Postal mail 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 55379 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 93433 Referral 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 30157 Referral 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 61376 Phone 02/19/2013 02/20/2013

Other 81211 Postal mail 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 30215 Web 02/19/2013 02/19/2013

Loan modification,collection,foreclosure 94044 Web 02/19/2013 02/20/2013

Application, originator, mortgage broker 80512 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 21703 Web 02/19/2013 02/20/2013

Loan servicing, payments, escrow account 94501 Web 02/19/2013 02/20/2013

Other 75071 Postal mail 02/19/2013 02/20/2013

Application, originator, mortgage broker 85254 Web 02/19/2013 02/21/2013

Loan modification,collection,foreclosure 11520 Referral 02/19/2013 02/20/2013

Settlement process and costs 23231 Web 02/19/2013 02/20/2013

Loan modification,collection,foreclosure 29680 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 91764 Web 02/18/2013 02/19/2013

Loan servicing, payments, escrow account 20720 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 49509 Web 02/18/2013 02/19/2013

Page 521 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Citibank In progress Yes

OneWest Bank In progress Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed Yes

JPMorgan Chase Closed with explanation Yes

U.S. Bancorp Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes

E*Trade Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes Yes

Ocwen Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Homeward Residential Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

HSBC Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes Yes

Page 522 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

318954 Mortgage Conventional fixed mortgage

318962 Mortgage Conventional fixed mortgage

319028 Mortgage Conventional fixed mortgage

318963 Mortgage Conventional fixed mortgage

318968 Mortgage Home equity loan or line of credit

318972 Mortgage Conventional fixed mortgage

318978 Mortgage Conventional fixed mortgage

318982 Mortgage Conventional fixed mortgage

318985 Mortgage Conventional fixed mortgage

319679 Mortgage Other mortgage

318993 Mortgage FHA mortgage

318976 Mortgage FHA mortgage

319943 Mortgage Conventional fixed mortgage

319002 Mortgage FHA mortgage

319012 Mortgage Conventional adjustable mortgage (ARM)

319013 Mortgage FHA mortgage

319016 Mortgage Conventional adjustable mortgage (ARM)

319017 Mortgage Conventional adjustable mortgage (ARM)

319025 Mortgage Home equity loan or line of credit

319027 Mortgage Conventional adjustable mortgage (ARM)

318909 Mortgage Conventional fixed mortgage

Page 523 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 10941 Web 02/18/2013 02/19/2013

Loan servicing, payments, escrow account 92264 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 20198 Web 02/18/2013 02/19/2013

Credit decision / Underwriting 19128 Web 02/18/2013 02/20/2013

Loan servicing, payments, escrow account 21701 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 02302 Web 02/18/2013 02/19/2013

Application, originator, mortgage broker 78681 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 70131 Web 02/18/2013 02/21/2013

Loan servicing, payments, escrow account 78578 Web 02/18/2013 02/19/2013

Credit decision / Underwriting 31029 Web 02/18/2013 02/19/2013

Settlement process and costs 46075 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 48183 Web 02/18/2013 02/19/2013

Loan servicing, payments, escrow account 63114 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 98374 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 54155 Web 02/18/2013 02/19/2013

Application, originator, mortgage broker 45176 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 78218 Web 02/18/2013 02/20/2013

Loan modification,collection,foreclosure 21075 Web 02/18/2013 02/19/2013

Loan servicing, payments, escrow account 94549 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 60540 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 64055 Web 02/18/2013 02/19/2013

Page 524 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with monetary relief Yes

SunTrust Bank Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Homeward Residential Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes Yes

Citibank Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Page 525 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

318948 Mortgage Conventional fixed mortgage

319048 Mortgage Other mortgage

318669 Mortgage Conventional adjustable mortgage (ARM)

319053 Mortgage Conventional adjustable mortgage (ARM)

319044 Mortgage Conventional fixed mortgage

318910 Mortgage Conventional fixed mortgage

318927 Mortgage Conventional fixed mortgage

318930 Mortgage Conventional fixed mortgage

319713 Mortgage Conventional adjustable mortgage (ARM)

318925 Mortgage Conventional fixed mortgage

318915 Mortgage Other mortgage

319585 Mortgage VA mortgage

318867 Mortgage Conventional fixed mortgage

318869 Mortgage Conventional fixed mortgage

318872 Mortgage Conventional fixed mortgage

318871 Mortgage Conventional fixed mortgage

318878 Mortgage Conventional fixed mortgage

318882 Mortgage Conventional fixed mortgage

318889 Mortgage Conventional fixed mortgage

318890 Mortgage Conventional fixed mortgage

318893 Mortgage Conventional fixed mortgage

Page 526 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 60521 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 92506 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 94510 Web 02/18/2013 02/20/2013

Loan servicing, payments, escrow account 30016 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 33169 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 34655 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 08330 Web 02/18/2013 02/19/2013

Loan servicing, payments, escrow account 63034 Web 02/18/2013 02/20/2013

Loan modification,collection,foreclosure 30252 Web 02/18/2013 02/26/2013

Loan modification,collection,foreclosure 32578 Web 02/18/2013 02/19/2013

Loan servicing, payments, escrow account 19979 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 33870 Web 02/18/2013 02/19/2013

Loan modification,collection,foreclosure 85929 Web 02/17/2013 02/20/2013

Settlement process and costs 22310 Web 02/17/2013 02/27/2013

Loan servicing, payments, escrow account 72153 Referral 02/17/2013 02/19/2013

Application, originator, mortgage broker 30152 Web 02/17/2013 02/20/2013

Loan modification,collection,foreclosure 32703 Web 02/17/2013 02/19/2013

Loan servicing, payments, escrow account 48197 Web 02/17/2013 03/06/2013

Loan modification,collection,foreclosure 98503 Web 02/17/2013 02/19/2013

Loan modification,collection,foreclosure 20146 Web 02/17/2013 02/20/2013

Loan modification,collection,foreclosure 92110 Web 02/17/2013 02/19/2013

Page 527 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Ocwen Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Provident Funding Closed with explanation Yes

HSBC Closed with explanation Yes

Specialized Loan Servicing LLC Closed Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

HSBC Closed with explanation Yes

Capital One Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Ocwen Closed with explanation Yes

Ocwen Closed with explanation Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Page 528 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

318894 Mortgage Conventional fixed mortgage

320007 Mortgage Conventional adjustable mortgage (ARM)

319653 Mortgage Other mortgage

318122 Mortgage FHA mortgage

319955 Mortgage Conventional adjustable mortgage (ARM)

318113 Mortgage Conventional adjustable mortgage (ARM)

318858 Mortgage Conventional fixed mortgage

318866 Mortgage Conventional fixed mortgage

318860 Mortgage Conventional fixed mortgage

318864 Mortgage Conventional adjustable mortgage (ARM)

318833 Mortgage FHA mortgage

318836 Mortgage Conventional fixed mortgage

318842 Mortgage Conventional adjustable mortgage (ARM)

320009 Mortgage Conventional fixed mortgage

318405 Mortgage Conventional fixed mortgage

318770 Mortgage Conventional fixed mortgage

318818 Mortgage Conventional fixed mortgage

318775 Mortgage Conventional fixed mortgage

318776 Mortgage Conventional adjustable mortgage (ARM)

318667 Mortgage Conventional fixed mortgage

318777 Mortgage Conventional adjustable mortgage (ARM)

Page 529 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 32935 Web 02/17/2013 02/19/2013

Loan modification,collection,foreclosure 92120 Web 02/17/2013 02/19/2013

Loan servicing, payments, escrow account 08751 Email 02/17/2013 02/20/2013

Settlement process and costs 51104 Web 02/17/2013 02/19/2013

Loan modification,collection,foreclosure 32208 Web 02/17/2013 02/19/2013

Loan modification,collection,foreclosure 21779 Web 02/17/2013 02/19/2013

Loan modification,collection,foreclosure 28574 Web 02/17/2013 02/19/2013

Loan modification,collection,foreclosure 60102 Web 02/17/2013 02/19/2013

Loan modification,collection,foreclosure 60469 Web 02/17/2013 02/20/2013

Settlement process and costs 11412 Web 02/17/2013 02/19/2013

Loan modification,collection,foreclosure 20737 Web 02/17/2013 02/19/2013

Loan servicing, payments, escrow account 94598 Web 02/17/2013 02/19/2013

Loan modification,collection,foreclosure 94061 Web 02/17/2013 02/19/2013

Loan servicing, payments, escrow account 11233 Web 02/17/2013 02/19/2013

Loan modification,collection,foreclosure 90048 Web 02/16/2013 02/19/2013

Loan servicing, payments, escrow account 22043 Web 02/16/2013 02/19/2013

Loan servicing, payments, escrow account 32703 Web 02/16/2013 02/19/2013

Loan servicing, payments, escrow account 67207 Web 02/16/2013 03/06/2013

Loan servicing, payments, escrow account 95959 Web 02/16/2013 02/19/2013

Credit decision / Underwriting 90065 Web 02/16/2013 02/19/2013

Loan modification,collection,foreclosure 12804 Web 02/16/2013 02/19/2013

Page 530 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed with monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

HSBC Closed with explanation Yes Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Loan Care Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Page 531 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

319584 Mortgage Conventional fixed mortgage

318778 Mortgage FHA mortgage

318779 Mortgage Other mortgage

318783 Mortgage Conventional fixed mortgage

319630 Mortgage Home equity loan or line of credit

319583 Mortgage VA mortgage

318790 Mortgage Other mortgage

318792 Mortgage Conventional fixed mortgage

318796 Mortgage Conventional fixed mortgage

318760 Mortgage Conventional fixed mortgage

318803 Mortgage Conventional fixed mortgage

318804 Mortgage FHA mortgage

318806 Mortgage Conventional fixed mortgage

318810 Mortgage FHA mortgage

318813 Mortgage Conventional fixed mortgage

318763 Mortgage Conventional fixed mortgage

318794 Mortgage FHA mortgage

318801 Mortgage Conventional fixed mortgage

318768 Mortgage Conventional adjustable mortgage (ARM)

318772 Mortgage Conventional fixed mortgage

318769 Mortgage Conventional adjustable mortgage (ARM)

Page 532 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 92107 Web 02/16/2013 02/19/2013

Loan modification,collection,foreclosure 18032 Web 02/16/2013 02/19/2013

Loan modification,collection,foreclosure 17603 Web 02/16/2013 02/19/2013

Loan modification,collection,foreclosure 30022 Web 02/16/2013 02/20/2013

Loan modification,collection,foreclosure 18951 Web 02/16/2013 02/19/2013

Loan servicing, payments, escrow account 34453 Web 02/16/2013 02/19/2013

Loan servicing, payments, escrow account 72565 Web 02/16/2013 02/19/2013

Loan modification,collection,foreclosure 06791 Web 02/16/2013 02/20/2013

Loan servicing, payments, escrow account 65026 Web 02/16/2013 02/19/2013

Credit decision / Underwriting 35803 Web 02/16/2013 02/19/2013

Loan servicing, payments, escrow account 20006 Web 02/16/2013 03/04/2013

Loan servicing, payments, escrow account 30058 Web 02/16/2013 02/19/2013

Application, originator, mortgage broker 34758 Web 02/16/2013 02/20/2013

Loan servicing, payments, escrow account 21234 Web 02/16/2013 02/19/2013

Loan servicing, payments, escrow account 33026 Web 02/16/2013 02/19/2013

Loan modification,collection,foreclosure 32164 Web 02/16/2013 02/19/2013

Loan modification,collection,foreclosure 80229 Web 02/16/2013 02/19/2013

Application, originator, mortgage broker 19118 Web 02/16/2013 02/19/2013

Application, originator, mortgage broker 02368 Web 02/16/2013 02/19/2013

Loan modification,collection,foreclosure 11784 Web 02/16/2013 02/19/2013

Loan modification,collection,foreclosure 76244 Web 02/16/2013 02/19/2013

Page 533 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America In progress Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

First Niagara Bank In progress Yes

Ocwen Closed with explanation Yes Yes

Ocwen Closed with explanation Yes Yes

Ocwen Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

EverBank In progress Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Citibank In progress Yes

Ocwen Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America Closed with monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Page 534 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

318754 Mortgage Home equity loan or line of credit

318759 Mortgage Conventional adjustable mortgage (ARM)

318747 Mortgage Conventional fixed mortgage

318744 Mortgage Other mortgage

318051 Mortgage Conventional fixed mortgage

317949 Mortgage Other mortgage

318020 Mortgage Other mortgage

318021 Mortgage Other mortgage

318024 Mortgage Other mortgage

318027 Mortgage Other mortgage

318028 Mortgage Other mortgage

318031 Mortgage Other mortgage

318032 Mortgage Other mortgage

318034 Mortgage Other mortgage

318727 Mortgage Conventional fixed mortgage

317958 Mortgage FHA mortgage

317961 Mortgage Other mortgage

317969 Mortgage Other mortgage

318721 Mortgage Conventional fixed mortgage

317973 Mortgage Conventional adjustable mortgage (ARM)

317975 Mortgage Conventional fixed mortgage

Page 535 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 32701 Web 02/16/2013 02/19/2013

Loan servicing, payments, escrow account 28207 Web 02/16/2013 03/06/2013

Application, originator, mortgage broker 89131 Web 02/16/2013 02/21/2013

Loan modification,collection,foreclosure 85224 Web 02/16/2013 02/19/2013

Loan modification,collection,foreclosure 90254 Web 02/15/2013 02/15/2013

Loan modification,collection,foreclosure 11003 Postal mail 02/15/2013 02/15/2013

Loan modification,collection,foreclosure 94037 Referral 02/15/2013 02/15/2013

Loan modification,collection,foreclosure 32771 Referral 02/15/2013 02/15/2013

Loan servicing, payments, escrow account 98290 Referral 02/15/2013 02/15/2013

Other 30039 Email 02/15/2013 03/06/2013

Loan servicing, payments, escrow account 20852 Referral 02/15/2013 02/15/2013

Loan modification,collection,foreclosure 31230 Referral 02/15/2013 02/15/2013

Loan servicing, payments, escrow account 61364 Referral 02/15/2013 02/15/2013

Loan servicing, payments, escrow account 31904 Referral 02/15/2013 02/15/2013

Loan servicing, payments, escrow account 48103 Web 02/15/2013 02/20/2013

Application, originator, mortgage broker 32738 Web 02/15/2013 02/15/2013

Loan modification,collection,foreclosure 21117 Postal mail 02/15/2013 02/15/2013

Loan modification,collection,foreclosure 13309 Referral 02/15/2013 02/15/2013

Loan modification,collection,foreclosure 30506 Web 02/15/2013 02/21/2013

Loan modification,collection,foreclosure 28104 Web 02/15/2013 02/15/2013

Credit decision / Underwriting 19403 Web 02/15/2013 02/15/2013

Page 536 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

HSBC Closed with explanation Yes

Ocwen Closed with explanation Yes

Provident Funding Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Bank of America Closed with explanation Yes

Seterus Closed with explanation Yes

PNC Bank In progress Yes

Bank of America Closed with explanation Yes

EverBank Closed with explanation No

Ocwen Closed with explanation Yes

BB&T Financial Closed with explanation Yes

Citibank In progress Yes

HSBC Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Citibank Closed with explanation Yes

Wells Fargo Closed with monetary relief Yes

Page 537 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

318098 Mortgage Other mortgage

318714 Mortgage Conventional adjustable mortgage (ARM)

317983 Mortgage Conventional fixed mortgage

317971 Mortgage Conventional fixed mortgage

318042 Mortgage Other mortgage

317997 Mortgage Conventional fixed mortgage

318000 Mortgage Conventional fixed mortgage

317977 Mortgage Other mortgage

318006 Mortgage Conventional fixed mortgage

318695 Mortgage Other mortgage

318220 Mortgage Home equity loan or line of credit

318208 Mortgage Other mortgage

318226 Mortgage FHA mortgage

319696 Mortgage Other mortgage

319618 Mortgage Other mortgage

318235 Mortgage Conventional fixed mortgage

318237 Mortgage Conventional adjustable mortgage (ARM)

318684 Mortgage Other mortgage

318238 Mortgage Conventional fixed mortgage

318247 Mortgage Other mortgage

318256 Mortgage Other mortgage

Page 538 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 34759 Postal mail 02/15/2013 02/26/2013

Settlement process and costs 15642 Web 02/15/2013 02/20/2013

Loan servicing, payments, escrow account 01379 Phone 02/15/2013 02/15/2013

Credit decision / Underwriting 07740 Web 02/15/2013 02/15/2013

Loan servicing, payments, escrow account 10451 Email 02/15/2013 02/20/2013

Loan servicing, payments, escrow account 48103 Web 02/15/2013 02/15/2013

Loan modification,collection,foreclosure 33947 Web 02/15/2013 02/15/2013

Loan servicing, payments, escrow account 93420 Postal mail 02/15/2013 02/15/2013

Loan modification,collection,foreclosure 21122 Phone 02/15/2013 02/15/2013

Loan modification,collection,foreclosure 32136 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 34654 Phone 02/15/2013 02/15/2013

Loan servicing, payments, escrow account 20716 Postal mail 02/15/2013 02/15/2013

Credit decision / Underwriting 00987 Web 02/15/2013 02/15/2013

Loan modification,collection,foreclosure 33409 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 19803 Postal mail 02/15/2013 02/15/2013

Settlement process and costs 11104 Web 02/15/2013 02/15/2013

Loan modification,collection,foreclosure 12188 Web 02/15/2013 02/15/2013

Loan modification,collection,foreclosure 55044 Referral 02/15/2013 02/20/2013

Loan servicing, payments, escrow account 08736 Web 02/15/2013 02/15/2013

Loan servicing, payments, escrow account 20906 Fax 02/15/2013 03/11/2013

Loan modification,collection,foreclosure Postal mail 02/15/2013 02/15/2013

Page 539 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with monetary relief Yes Yes

Wells Fargo Closed with explanation Yes

PNC Bank Closed with explanation Yes

HSBC Closed with explanation Yes

U.S. Bancorp Closed with monetary relief Yes

Bank of America Closed with non-monetary relief Yes

Citibank Closed Yes Yes

Seterus Closed with explanation Yes

PNC Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Banco Popular de Puerto Rico Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with non-monetary relief Yes

Wells Fargo Closed with non-monetary relief Yes

MetLife Bank Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Capital One In progress Yes

HSBC Closed with explanation Yes

Page 540 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

318257 Mortgage Conventional fixed mortgage

318263 Mortgage Home equity loan or line of credit

318270 Mortgage Conventional fixed mortgage

318276 Mortgage FHA mortgage

318646 Mortgage Other mortgage

318281 Mortgage Conventional fixed mortgage

318283 Mortgage Conventional fixed mortgage

318118 Mortgage Other mortgage

318635 Mortgage Conventional adjustable mortgage (ARM)

318294 Mortgage Other mortgage

318295 Mortgage Other mortgage

318296 Mortgage VA mortgage

318622 Mortgage Conventional fixed mortgage

318190 Mortgage Conventional fixed mortgage

320011 Mortgage Other mortgage

318195 Mortgage Conventional fixed mortgage

318301 Mortgage Conventional fixed mortgage

318303 Mortgage Conventional fixed mortgage

318310 Mortgage Conventional fixed mortgage

318314 Mortgage Conventional adjustable mortgage (ARM)

318167 Mortgage Other mortgage

Page 541 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 94566 Web 02/15/2013 02/15/2013

Loan modification,collection,foreclosure 07305 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 42754 Phone 02/15/2013 02/15/2013

Application, originator, mortgage broker 51246 Web 02/15/2013 02/16/2013

Loan modification,collection,foreclosure 20170 Web 02/15/2013 02/20/2013

Loan modification,collection,foreclosure 77662 Web 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 08724 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 48382 Postal mail 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 32244 Web 02/15/2013 02/20/2013

Credit decision / Underwriting 63015 Phone 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 07060 Postal mail 02/15/2013 02/22/2013

Loan modification,collection,foreclosure 76708 Phone 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 34613 Web 02/15/2013 02/21/2013

Loan servicing, payments, escrow account 79902 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 46385 Referral 02/15/2013 02/15/2013

Loan servicing, payments, escrow account 21122 Web 02/15/2013 02/19/2013

Credit decision / Underwriting 75765 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 33186 Web 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 38103 Postal mail 02/15/2013 03/06/2013

Application, originator, mortgage broker 92029 Phone 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 95746 Postal mail 02/15/2013 02/19/2013

Page 542 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Green Tree Servicing, LLC Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed Yes

Flagstar Bank Closed with explanation Yes

Citibank In progress Yes

Vanderbilt Mortgage & Finance Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Flagstar Bank In progress Yes

Ocwen Closed with explanation Yes

UMB Bank Closed Yes Yes

Ally Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

Bayview Loan Servicing, LLC Closed with explanation Yes

PNC Bank Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Page 543 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

318332 Mortgage Conventional adjustable mortgage (ARM)

318333 Mortgage FHA mortgage

319622 Mortgage Other mortgage

318568 Mortgage Other mortgage

318345 Mortgage Other mortgage

318321 Mortgage Home equity loan or line of credit

318349 Mortgage Other mortgage

318193 Mortgage Home equity loan or line of credit

318392 Mortgage Other mortgage

318350 Mortgage Other mortgage

318352 Mortgage Other mortgage

318353 Mortgage Second mortgage

318428 Mortgage Other mortgage

318433 Mortgage Other mortgage

318355 Mortgage Other mortgage

318534 Mortgage FHA mortgage

318356 Mortgage Other mortgage

318357 Mortgage Other mortgage

318359 Mortgage Other mortgage

318120 Mortgage Other mortgage

318360 Mortgage Other mortgage

Page 544 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 53531 Phone 02/15/2013 02/19/2013

Settlement process and costs 33458 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure Referral 02/15/2013 02/20/2013

Loan servicing, payments, escrow account 10701 Postal mail 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 95136 Referral 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 22203 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 21224 Referral 02/15/2013 02/19/2013

Credit decision / Underwriting 08816 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 85027 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 54501 Referral 02/15/2013 02/19/2013

Credit decision / Underwriting 34953 Referral 02/15/2013 02/19/2013

Settlement process and costs 98402 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 46307 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 85122 Referral 02/15/2013 02/20/2013

Loan modification,collection,foreclosure 33146 Referral 02/15/2013 03/11/2013

Application, originator, mortgage broker 30046 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 06037 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 55746 Referral 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 48111 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 48382 Postal mail 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 60506 Referral 02/15/2013 02/19/2013

Page 545 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

BankUnited Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

JPMorgan Chase Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes Yes

OneWest Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Sovereign Bank Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

OneWest Bank Closed with explanation Yes

USAA Savings Closed with non-monetary relief Yes

Homeward Residential Closed with explanation Yes

Bayview Loan Servicing, LLC Closed with explanation Yes

U.S. Bancorp Closed with monetary relief Yes

Regions Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Fifth Third Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 546 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

318361 Mortgage Other mortgage

318362 Mortgage Other mortgage

318474 Mortgage Conventional fixed mortgage

318363 Mortgage Other mortgage

318364 Mortgage Home equity loan or line of credit

318368 Mortgage Other mortgage

318369 Mortgage Other mortgage

318370 Mortgage Other mortgage

318187 Mortgage Other mortgage

318372 Mortgage Other mortgage

318425 Mortgage Other mortgage

318481 Mortgage Other mortgage

318373 Mortgage Other mortgage

318375 Mortgage Other mortgage

318376 Mortgage Other mortgage

318377 Mortgage Other mortgage

318378 Mortgage Other mortgage

319703 Mortgage Other mortgage

318382 Mortgage Other mortgage

318383 Mortgage Other mortgage

318384 Mortgage Other mortgage

Page 547 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 44114 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 10459 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 19709 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 08097 Referral 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 02767 Referral 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 44067 Referral 02/15/2013 02/21/2013

Loan modification,collection,foreclosure 80218 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 01772 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 33173 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 30087 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 81147 Phone 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 92880 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 91335 Referral 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 28744 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 28120 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 10801 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 44133 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 90210 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 27526 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 02045 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 85205 Referral 02/15/2013 02/19/2013

Page 548 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

KeyBank NA Closed with explanation Yes

HSBC In progress Yes

Vericrest Financial Closed with explanation Yes Yes

OneWest Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Flagstar Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Carrington Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

PNC Bank Closed with monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

HSBC Closed with explanation Yes

HSBC Closed with explanation Yes

Citibank In progress Yes

BBVA Compass Closed with explanation Yes

Citibank Closed with explanation Yes

Page 549 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

318385 Mortgage Home equity loan or line of credit

318411 Mortgage Conventional adjustable mortgage (ARM)

318416 Mortgage Conventional fixed mortgage

318418 Mortgage Conventional fixed mortgage

318420 Mortgage Conventional adjustable mortgage (ARM)

318423 Mortgage FHA mortgage

318440 Mortgage Conventional adjustable mortgage (ARM)

318441 Mortgage Conventional adjustable mortgage (ARM)

318445 Mortgage Conventional fixed mortgage

318450 Mortgage Conventional fixed mortgage

318458 Mortgage Home equity loan or line of credit

318465 Mortgage Conventional fixed mortgage

318466 Mortgage Other mortgage

318209 Mortgage Conventional fixed mortgage

318485 Mortgage Conventional fixed mortgage

318522 Mortgage Other mortgage

318520 Mortgage FHA mortgage

318521 Mortgage Other mortgage

318533 Mortgage Conventional fixed mortgage

318535 Mortgage Conventional adjustable mortgage (ARM)

318536 Mortgage Other mortgage

Page 550 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 28168 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 32817 Phone 02/15/2013 02/19/2013

Settlement process and costs 89460 Web 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 80909 Web 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 26755 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 33604 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 94639 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 92618 Web 02/15/2013 02/21/2013

Loan modification,collection,foreclosure 98362 Phone 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 15237 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 22101 Web 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 07753 Phone 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 28226 Postal mail 02/15/2013 02/20/2013

Application, originator, mortgage broker 32713 Web 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 60429 Phone 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 92067 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 54435 Web 02/15/2013 02/19/2013

Credit decision / Underwriting 20874 Web 02/15/2013 02/19/2013

Application, originator, mortgage broker 94110 Web 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 33990 Phone 02/15/2013 02/19/2013

Application, originator, mortgage broker 10960 Web 02/15/2013 02/19/2013

Page 551 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes

USAA Savings Closed with explanation Yes Yes

Green Tree Servicing, LLC Closed with explanation Yes

Capital One Closed with monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Citibank In progress Yes

Franklin American Mortgage Company Closed with explanation Yes Yes

Green Tree Servicing, LLC Closed with explanation Yes

PNC Bank Closed with explanation Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Flagstar Bank In progress Yes

JPMorgan Chase Closed with explanation Yes Yes

Citibank Closed with explanation Yes Yes

Ocwen Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

Page 552 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

318539 Mortgage Conventional adjustable mortgage (ARM)

318125 Mortgage Other mortgage

318197 Mortgage Conventional fixed mortgage

319582 Mortgage Conventional fixed mortgage

318546 Mortgage FHA mortgage

318184 Mortgage FHA mortgage

318559 Mortgage Conventional adjustable mortgage (ARM)

318567 Mortgage Other mortgage

319677 Mortgage FHA mortgage

318576 Mortgage Conventional fixed mortgage

318587 Mortgage Other mortgage

318599 Mortgage Other mortgage

318582 Mortgage Other mortgage

318609 Mortgage Conventional fixed mortgage

318610 Mortgage Other mortgage

319952 Mortgage Conventional adjustable mortgage (ARM)

318611 Mortgage FHA mortgage

318621 Mortgage Other mortgage

318628 Mortgage Conventional fixed mortgage

319672 Mortgage Other mortgage

318619 Mortgage Other mortgage

Page 553 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Application, originator, mortgage broker 19013 Phone 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 94553 Postal mail 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 95131 Web 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 60030 Web 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 20910 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 48221 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 91042 Web 02/15/2013 02/21/2013

Application, originator, mortgage broker 33572 Web 02/15/2013 02/21/2013

Loan modification,collection,foreclosure 10552 Web 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 85139 Phone 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 32223 Phone 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 91739 Web 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 66203 Postal mail 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 22193 Phone 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 60626 Web 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 94609 Web 02/15/2013 02/20/2013

Loan servicing, payments, escrow account 20878 Web 02/15/2013 02/20/2013

Other 60636 Postal mail 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 33510 Web 02/15/2013 02/20/2013

Loan modification,collection,foreclosure 32702 Postal mail 02/15/2013 02/19/2013

Application, originator, mortgage broker 07040 Postal mail 02/15/2013 02/22/2013

Page 554 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America Closed with non-monetary relief Yes Yes

Green Tree Servicing, LLC Closed with monetary relief Yes

Wells Fargo Closed with explanation Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

PNC Bank Closed with explanation Yes

Page 555 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

318636 Mortgage Other mortgage

318639 Mortgage FHA mortgage

318192 Mortgage Other mortgage

318662 Mortgage Conventional fixed mortgage

318675 Mortgage Other mortgage

318677 Mortgage Other mortgage

318678 Mortgage Other mortgage

318680 Mortgage Other mortgage

318681 Mortgage Other mortgage

318682 Mortgage Other mortgage

318685 Mortgage Other mortgage

319700 Mortgage Other mortgage

318687 Mortgage Other mortgage

318688 Mortgage Other mortgage

319639 Mortgage Other mortgage

318692 Mortgage Other mortgage

318696 Mortgage Other mortgage

320003 Mortgage Other mortgage

319712 Mortgage Other mortgage

318700 Mortgage Other mortgage

318703 Mortgage Home equity loan or line of credit

Page 556 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 75104 Postal mail 02/15/2013 02/20/2013

Loan servicing, payments, escrow account 80229 Web 02/15/2013 02/20/2013

Loan servicing, payments, escrow account 01604 Web 02/15/2013 02/20/2013

Loan servicing, payments, escrow account 60171 Postal mail 02/15/2013 02/21/2013

Loan modification,collection,foreclosure 95829 Referral 02/15/2013 02/20/2013

Loan modification,collection,foreclosure 92324 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 95954 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 19123 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 83856 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 93552 Referral 02/15/2013 02/20/2013

Loan servicing, payments, escrow account 34608 Referral 02/15/2013 02/21/2013

Loan modification,collection,foreclosure 11550 Referral 02/15/2013 02/19/2013

Loan servicing, payments, escrow account 80602 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 65248 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 99999 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 86004 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 94903 Referral 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 92585 Referral 02/15/2013 02/20/2013

Loan modification,collection,foreclosure 92660 Referral 02/15/2013 02/20/2013

Loan modification,collection,foreclosure 02346 Referral 02/15/2013 02/20/2013

Loan modification,collection,foreclosure 19934 Web 02/15/2013 02/20/2013

Page 557 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

EverBank In progress Yes

Wells Fargo Closed with non-monetary relief Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Seterus Closed with monetary relief Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes

PNC Bank In progress Yes

Wells Fargo Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Page 558 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

318709 Mortgage Conventional adjustable mortgage (ARM)

318712 Mortgage Conventional fixed mortgage

318716 Mortgage Conventional fixed mortgage

318199 Mortgage Other mortgage

318720 Mortgage FHA mortgage

318722 Mortgage Conventional adjustable mortgage (ARM)

318724 Mortgage FHA mortgage

318725 Mortgage Home equity loan or line of credit

319614 Mortgage Conventional fixed mortgage

318730 Mortgage Other mortgage

318171 Mortgage Conventional adjustable mortgage (ARM)

318737 Mortgage Conventional fixed mortgage

318126 Mortgage Conventional adjustable mortgage (ARM)

318742 Mortgage Conventional fixed mortgage

318732 Mortgage FHA mortgage

318736 Mortgage Conventional fixed mortgage

318734 Mortgage Conventional fixed mortgage

317945 Mortgage Other mortgage

317946 Mortgage FHA mortgage

318050 Mortgage Conventional fixed mortgage

317941 Mortgage Conventional adjustable mortgage (ARM)

Page 559 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 20706 Web 02/15/2013 02/20/2013

Loan servicing, payments, escrow account 10308 Phone 02/15/2013 02/20/2013

Loan modification,collection,foreclosure 08755 Web 02/15/2013 02/20/2013

Loan modification,collection,foreclosure 06108 Referral 02/15/2013 02/15/2013

Loan servicing, payments, escrow account 55014 Web 02/15/2013 02/20/2013

Loan servicing, payments, escrow account 91367 Web 02/15/2013 02/20/2013

Loan modification,collection,foreclosure 88011 Web 02/15/2013 02/20/2013

Application, originator, mortgage broker 08060 Web 02/15/2013 02/20/2013

Loan modification,collection,foreclosure 33422 Web 02/15/2013 02/21/2013

Loan servicing, payments, escrow account 44890 Web 02/15/2013 02/20/2013

Loan modification,collection,foreclosure 90631 Web 02/15/2013 02/20/2013

Loan modification,collection,foreclosure 33624 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 02111 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 30564 Web 02/15/2013 02/19/2013

Application, originator, mortgage broker 85042 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 96744 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 08857 Web 02/15/2013 02/19/2013

Loan modification,collection,foreclosure 03222 Web 02/15/2013 02/15/2013

Loan modification,collection,foreclosure 23838 Web 02/15/2013 02/15/2013

Loan modification,collection,foreclosure 90254 Web 02/15/2013 02/15/2013

Loan servicing, payments, escrow account 89117 Web 02/15/2013 02/15/2013

Page 560 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Homeward Residential Closed with explanation Yes

Citibank In progress Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

TD Bank Closed with monetary relief Yes Yes

Green Tree Servicing, LLC In progress Yes

JPMorgan Chase Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Specialized Loan Servicing LLC Closed Yes Yes

Seterus Closed with explanation Yes

Wells Fargo Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Round Point Mortgage In progress Yes

Page 561 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

316677 Mortgage Conventional adjustable mortgage (ARM)

317936 Mortgage Conventional adjustable mortgage (ARM)

316693 Mortgage Other mortgage

317779 Mortgage Other mortgage

316694 Mortgage FHA mortgage

317928 Mortgage FHA mortgage

316781 Mortgage Other mortgage

316804 Mortgage Other mortgage

316810 Mortgage Other mortgage

316808 Mortgage Other mortgage

316698 Mortgage Other mortgage

316784 Mortgage Other mortgage

316799 Mortgage Other mortgage

316823 Mortgage Other mortgage

316839 Mortgage Other mortgage

316801 Mortgage Other mortgage

317330 Mortgage Other mortgage

317894 Mortgage Other mortgage

316811 Mortgage Other mortgage

317364 Mortgage Other mortgage

316701 Mortgage Other mortgage

Page 562 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 33618 Phone 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 28401 Web 02/14/2013 02/15/2013

Other Fax 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 49246 Referral 02/14/2013 02/15/2013

Application, originator, mortgage broker 33157 Web 02/14/2013 02/19/2013

Application, originator, mortgage broker 37086 Web 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 32817 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure Referral 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 80239 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 12158 Referral 02/14/2013 02/15/2013

Other Fax 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 95361 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 01473 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 94619 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 95662 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 95835 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 95404 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 99336 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 94561 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 94303 Referral 02/14/2013 02/15/2013

Other Fax 02/14/2013 02/14/2013

Page 563 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Ocwen In progress Yes

OneWest Bank Closed with explanation Yes Yes

Bank of America Closed with explanation No

Citibank Closed with explanation Yes

Freedom Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Page 564 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

317887 Mortgage Other mortgage

316855 Mortgage FHA mortgage

316703 Mortgage VA mortgage

317005 Mortgage Other mortgage

317849 Mortgage Other mortgage

316798 Mortgage Other mortgage

316812 Mortgage Other mortgage

316816 Mortgage Other mortgage

317282 Mortgage Other mortgage

316813 Mortgage Other mortgage

317232 Mortgage Other mortgage

316830 Mortgage Other mortgage

317873 Mortgage Other mortgage

316802 Mortgage Other mortgage

316825 Mortgage Conventional fixed mortgage

316880 Mortgage Other mortgage

317862 Mortgage Other mortgage

316828 Mortgage Other mortgage

316875 Mortgage Other mortgage

316723 Mortgage FHA mortgage

317336 Mortgage Conventional fixed mortgage

Page 565 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 94523 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 92648 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 85383 Referral 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 94066 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 33173 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 90012 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 27703 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 14011 Referral 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 91401 Referral 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 45227 Referral 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 94080 Referral 02/14/2013 03/15/2013

Loan modification,collection,foreclosure 98118 Referral 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 94570 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 91784 Referral 02/14/2013 02/14/2013

Application, originator, mortgage broker 11722 Referral 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 92109 Referral 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 11746 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 43451 Referral 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 92584 Referral 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 27614 Web 02/14/2013 02/14/2013

Loan servicing, payments, escrow account 78702 Phone 02/14/2013 02/15/2013

Page 566 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Citibank Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with non-monetary relief Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes Yes

Wells Fargo Closed with explanation Yes

M&T Bank Closed with explanation Yes

Wells Fargo Closed with explanation No

Fifth Third Bank Closed with explanation Yes

Seterus Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

HSBC Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Page 567 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

317808 Mortgage Conventional fixed mortgage

316843 Mortgage Other mortgage

316932 Mortgage Other mortgage

316727 Mortgage Second mortgage

316837 Mortgage Other mortgage

316861 Mortgage Other mortgage

316871 Mortgage Other mortgage

317202 Mortgage Other mortgage

316854 Mortgage Other mortgage

316847 Mortgage Other mortgage

316877 Mortgage Other mortgage

317748 Mortgage Other mortgage

316889 Mortgage Other mortgage

316887 Mortgage Other mortgage

316940 Mortgage Other mortgage

317128 Mortgage Conventional fixed mortgage

316688 Mortgage Other mortgage

316862 Mortgage Other mortgage

316882 Mortgage Other mortgage

316750 Mortgage Home equity loan or line of credit

Page 568 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 44402 Web 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 33957 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 91606 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 29572 Phone 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 92843 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 92677 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 94568 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 85225 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 91709 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 93309 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 91335 Referral 02/14/2013 02/14/2013

Application, originator, mortgage broker 18938 Web 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 90703 Referral 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 32526 Referral 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 11581 Referral 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 20019 Web 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 33311 Fax 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 11790 Referral 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 11520 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 20175 Web 02/14/2013 02/14/2013

Page 569 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

PHH Mortgage Closed with non-monetary relief Yes

Citibank In progress Yes

Bank of America Closed Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Amerisave Closed with explanation Yes

Flagstar Bank Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Flagstar Bank Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Nationwide Advantage Mortgage

Company

Closed with explanation Yes

JPMorgan Chase Closed Yes

HSBC Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes Yes

Page 570 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

317284 Mortgage FHA mortgage

316731 Mortgage Other mortgage

316766 Mortgage Other mortgage

317099 Mortgage Other mortgage

316767 Mortgage FHA mortgage

317250 Mortgage Other mortgage

316780 Mortgage Other mortgage

317077 Mortgage Conventional fixed mortgage

316789 Mortgage Conventional adjustable mortgage (ARM)

317228 Mortgage Other mortgage

317812 Mortgage Other mortgage

316803 Mortgage Other mortgage

316809 Mortgage Home equity loan or line of credit

316814 Mortgage Conventional fixed mortgage

316819 Mortgage Conventional fixed mortgage

316820 Mortgage Conventional fixed mortgage

317750 Mortgage Conventional adjustable mortgage (ARM)

316866 Mortgage Other mortgage

317347 Mortgage Other mortgage

317033 Mortgage FHA mortgage

316876 Mortgage Other mortgage

316822 Mortgage Other mortgage

Page 571 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 22192 Web 02/14/2013 02/14/2013

Loan servicing, payments, escrow account 33150 Postal mail 02/14/2013 02/15/2013

Settlement process and costs 33928 Postal mail 02/14/2013 02/14/2013

Settlement process and costs 20011 Referral 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 28429 Phone 02/14/2013 02/14/2013

Loan servicing, payments, escrow account 89156 Postal mail 02/14/2013 02/21/2013

Loan modification,collection,foreclosure 34957 Postal mail 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 34432 Web 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 12019 Postal mail 02/14/2013 02/14/2013

Loan servicing, payments, escrow account 92807 Postal mail 02/14/2013 02/26/2013

Loan servicing, payments, escrow account 34607 Postal mail 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 60660 Postal mail 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 07044 Web 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 45233 Web 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 35446 Web 02/14/2013 02/14/2013

Credit decision / Underwriting 11703 Web 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 95472 Web 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 70726 Referral 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 34102 Fax 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 90640 Web 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 48225 Referral 02/14/2013 02/15/2013

Application, originator, mortgage broker 80651 Web 02/14/2013 02/15/2013

Page 572 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with monetary relief Yes

U.S. Bancorp Closed with monetary relief Yes

Ocwen Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Bank of America Closed with non-monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Quicken Loans Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

OneWest Bank Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Cherry Creek Mortgage In progress Yes

Page 573 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

317002 Mortgage Other mortgage

317008 Mortgage Conventional adjustable mortgage (ARM)

316890 Mortgage Other mortgage

316891 Mortgage Conventional fixed mortgage

316892 Mortgage Other mortgage

316970 Mortgage Other mortgage

316894 Mortgage Other mortgage

316931 Mortgage Other mortgage

317338 Mortgage Other mortgage

316897 Mortgage Other mortgage

316945 Mortgage Other mortgage

315895 Mortgage Other mortgage

316898 Mortgage Other mortgage

317225 Mortgage Other mortgage

316900 Mortgage Other mortgage

315889 Mortgage Other mortgage

316901 Mortgage Other mortgage

316902 Mortgage Other mortgage

317023 Mortgage Other mortgage

316904 Mortgage Other mortgage

316905 Mortgage Other mortgage

Page 574 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 33428 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 64133 Web 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 07701 Referral 02/14/2013 02/15/2013

Settlement process and costs 06053 Referral 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 04345 Referral 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 11702 Phone 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 92335 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 32765 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 33904 Referral 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 07882 Referral 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 83616 Referral 02/14/2013 02/15/2013

Application, originator, mortgage broker Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 77565 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 23238 Referral 02/14/2013 02/18/2013

Loan servicing, payments, escrow account 60409 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 33605 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 91604 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 11755 Referral 02/14/2013 02/19/2013

Loan modification,collection,foreclosure 91356 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 06108 Referral 02/14/2013 03/06/2013

Loan modification,collection,foreclosure 44077 Referral 02/14/2013 02/18/2013

Page 575 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

TD Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Selene Finance Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

PHH Mortgage Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

The Northern Trust Company Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Citibank In progress Yes

Page 576 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

316906 Mortgage Other mortgage

316908 Mortgage FHA mortgage

316910 Mortgage Other mortgage

316916 Mortgage Other mortgage

316917 Mortgage Other mortgage

316918 Mortgage Other mortgage

316919 Mortgage Other mortgage

316922 Mortgage Other mortgage

316937 Mortgage Conventional adjustable mortgage (ARM)

315945 Mortgage Conventional fixed mortgage

316942 Mortgage FHA mortgage

316951 Mortgage Conventional fixed mortgage

316966 Mortgage Conventional fixed mortgage

316967 Mortgage FHA mortgage

316973 Mortgage Other mortgage

317326 Mortgage Conventional fixed mortgage

316991 Mortgage Other mortgage

317030 Mortgage Conventional fixed mortgage

317032 Mortgage Conventional fixed mortgage

317229 Mortgage Conventional adjustable mortgage (ARM)

317769 Mortgage Other mortgage

Page 577 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 55014 Referral 02/14/2013 02/18/2013

Loan servicing, payments, escrow account 10306 Referral 02/14/2013 02/18/2013

Loan servicing, payments, escrow account 98037 Referral 02/14/2013 02/18/2013

Other 30024 Referral 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 01835 Referral 02/14/2013 02/15/2013

Other 60467 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 97045 Referral 02/14/2013 02/18/2013

Loan modification,collection,foreclosure 89031 Referral 02/14/2013 02/19/2013

Loan modification,collection,foreclosure 33708 Web 02/14/2013 02/18/2013

Application, originator, mortgage broker 94022 Postal mail 02/14/2013 02/28/2013

Loan modification,collection,foreclosure 78716 Web 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 18508 Phone 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 90045 Web 02/14/2013 02/18/2013

Loan modification,collection,foreclosure 08724 Web 02/14/2013 02/18/2013

Loan servicing, payments, escrow account 33319 Postal mail 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 95212 Web 02/14/2013 02/18/2013

Loan servicing, payments, escrow account 33169 Fax 02/14/2013 02/15/2013

Application, originator, mortgage broker 90046 Web 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 11791 Web 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 11101 Web 02/14/2013 02/15/2013

Credit decision / Underwriting 11203 Fax 02/14/2013 02/15/2013

Page 578 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes Yes

HSBC In progress Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed Yes

Ocwen Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Citibank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Homeward Residential Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Yale Mortgage Corporation Closed Yes

JPMorgan Chase Closed with monetary relief Yes

Green Tree Servicing, LLC In progress Yes

Seterus Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Page 579 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

317315 Mortgage Home equity loan or line of credit

317079 Mortgage Other mortgage

317308 Mortgage Other mortgage

317060 Mortgage Other mortgage

317084 Mortgage Other mortgage

317055 Mortgage Conventional fixed mortgage

317062 Mortgage Home equity loan or line of credit

317070 Mortgage Conventional adjustable mortgage (ARM)

317080 Mortgage Conventional fixed mortgage

317092 Mortgage Other mortgage

317087 Mortgage FHA mortgage

317121 Mortgage Other mortgage

317233 Mortgage Other mortgage

317234 Mortgage Other mortgage

317116 Mortgage Conventional fixed mortgage

317068 Mortgage FHA mortgage

317810 Mortgage FHA mortgage

317083 Mortgage Conventional adjustable mortgage (ARM)

317136 Mortgage Conventional adjustable mortgage (ARM)

317140 Mortgage Conventional fixed mortgage

317142 Mortgage Conventional fixed mortgage

Page 580 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 92056 Referral 02/14/2013 02/22/2013

Loan servicing, payments, escrow account 11710 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 92505 Referral 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 97835 Referral 02/14/2013 02/15/2013

Settlement process and costs 27983 Referral 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 07753 Postal mail 02/14/2013 02/15/2013

Application, originator, mortgage broker 32930 Phone 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 23456 Web 02/14/2013 03/06/2013

Loan servicing, payments, escrow account 45502 Phone 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 86303 Referral 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 08028 Web 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 60133 Referral 02/14/2013 02/21/2013

Loan modification,collection,foreclosure 34293 Referral 02/14/2013 03/11/2013

Loan modification,collection,foreclosure 24415 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 01906 Phone 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 21113 Web 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 53216 Web 02/14/2013 02/15/2013

Application, originator, mortgage broker 75088 Phone 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 19144 Web 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 30004 Web 02/14/2013 02/15/2013

Application, originator, mortgage broker 20135 Web 02/14/2013 02/15/2013

Page 581 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Pentagon FCU Closed with non-monetary relief Yes

Citibank Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief No

Wells Fargo Closed with explanation Yes Yes

Bank of America Closed with explanation Yes Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Citibank In progress Yes

PHH Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Citibank Closed with explanation Yes

Page 582 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

317235 Mortgage Other mortgage

317159 Mortgage Other mortgage

317237 Mortgage Other mortgage

317780 Mortgage VA mortgage

315928 Mortgage Other mortgage

317163 Mortgage Conventional adjustable mortgage (ARM)

317167 Mortgage Conventional adjustable mortgage (ARM)

317171 Mortgage Other mortgage

317180 Mortgage Conventional fixed mortgage

317203 Mortgage Conventional fixed mortgage

317855 Mortgage Conventional fixed mortgage

317859 Mortgage Other mortgage

317861 Mortgage Other mortgage

317865 Mortgage Other mortgage

317871 Mortgage Other mortgage

318046 Mortgage Other mortgage

317874 Mortgage Other mortgage

318047 Mortgage Other mortgage

317875 Mortgage Other mortgage

318052 Mortgage Other mortgage

317876 Mortgage Other mortgage

Page 583 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 30135 Referral 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 11757 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 22150 Referral 02/14/2013 02/19/2013

Loan modification,collection,foreclosure 30038 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 49085 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 94124 Web 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 59833 Phone 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 98059 Phone 02/14/2013 03/07/2013

Loan servicing, payments, escrow account 13340 Phone 02/14/2013 02/15/2013

Application, originator, mortgage broker 92129 Web 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 92071 Phone 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 93109 Referral 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 60448 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 38672 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 55407 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 91791 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 94549 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 91791 Referral 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 11561 Referral 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 85301 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 34110 Referral 02/14/2013 02/15/2013

Page 584 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

JPMorgan Chase In progress Yes

PNC Bank In progress Yes

Bank of America Closed with explanation Yes

Seterus Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America In progress Yes

JPMorgan Chase Closed with explanation Yes

Seterus Closed with explanation Yes Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Bank of America In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Fifth Third Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo In progress Yes

Ocwen In progress Yes

Wells Fargo Closed with explanation Yes Yes

Page 585 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

317877 Mortgage Other mortgage

317878 Mortgage Other mortgage

317880 Mortgage Other mortgage

317885 Mortgage Other mortgage

317886 Mortgage Other mortgage

317890 Mortgage Other mortgage

317891 Mortgage Other mortgage

317892 Mortgage Other mortgage

317903 Mortgage Other mortgage

317904 Mortgage Other mortgage

317906 Mortgage Other mortgage

317854 Mortgage Conventional fixed mortgage

317910 Mortgage Conventional fixed mortgage

317851 Mortgage Conventional fixed mortgage

317922 Mortgage Conventional fixed mortgage

317923 Mortgage Conventional fixed mortgage

317926 Mortgage Home equity loan or line of credit

317931 Mortgage Conventional fixed mortgage

317932 Mortgage Conventional fixed mortgage

317933 Mortgage Reverse mortgage

316793 Mortgage Other mortgage

Page 586 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure Referral 02/14/2013 02/21/2013

Loan modification,collection,foreclosure 08035 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 92081 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 11422 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 75052 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 07013 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 93535 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 97222 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 48125 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 48025 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 07869 Referral 02/14/2013 02/15/2013

Application, originator, mortgage broker 81201 Web 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 19426 Phone 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 18103 Web 02/14/2013 02/15/2013

Application, originator, mortgage broker 43026 Web 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 14701 Web 02/14/2013 02/15/2013

Settlement process and costs 20735 Web 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 03244 Web 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 11703 Web 02/14/2013 02/15/2013

Application, originator, mortgage broker 63104 Web 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 55124 Referral 02/14/2013 02/15/2013

Page 587 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Citibank In progress Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed Yes

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Fifth Third Bank Closed with explanation Yes Yes

HSBC Closed with explanation Yes

PNC Bank In progress Yes

Nationstar Mortgage Closed with explanation Yes

Ocwen Closed with explanation Yes

Spiriter LLC Closed with explanation No

U.S. Bancorp Closed with explanation Yes

Page 588 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

317842 Mortgage Other mortgage

317901 Mortgage Other mortgage

316786 Mortgage Other mortgage

316665 Mortgage Home equity loan or line of credit

316844 Mortgage Other mortgage

316661 Mortgage Other mortgage

316641 Mortgage Other mortgage

316670 Mortgage Conventional fixed mortgage

316637 Mortgage Conventional fixed mortgage

316651 Mortgage Other mortgage

316629 Mortgage Conventional fixed mortgage

316607 Mortgage Other mortgage

315358 Mortgage Other mortgage

315367 Mortgage Home equity loan or line of credit

314660 Mortgage Other mortgage

315521 Mortgage Other mortgage

315396 Mortgage Other mortgage

315594 Mortgage Conventional fixed mortgage

315388 Mortgage Conventional fixed mortgage

315402 Mortgage Other mortgage

316604 Mortgage Conventional fixed mortgage

Page 589 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 21214 Referral 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 75035 Referral 02/14/2013 02/15/2013

Loan servicing, payments, escrow account 10307 Fax 02/14/2013 02/18/2013

Loan modification,collection,foreclosure 60420 Referral 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 91710 Referral 02/14/2013 02/14/2013

Loan modification,collection,foreclosure 11580 Referral 02/14/2013 02/14/2013

Loan servicing, payments, escrow account 33162 Web 02/14/2013 02/14/2013

Loan servicing, payments, escrow account 32526 Web 02/14/2013 02/15/2013

Loan modification,collection,foreclosure 11229 Referral 02/14/2013 02/14/2013

Loan servicing, payments, escrow account 85006 Web 02/13/2013 02/14/2013

Application, originator, mortgage broker 92867 Phone 02/13/2013 02/14/2013

Other 30316 Postal mail 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 30315 Referral 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 19803 Fax 02/13/2013 02/13/2013

Application, originator, mortgage broker 00737 Referral 02/13/2013 02/13/2013

Loan servicing, payments, escrow account 44145 Referral 02/13/2013 02/13/2013

Loan servicing, payments, escrow account 15136 Web 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 47018 Web 02/13/2013 02/13/2013

Other 89107 Postal mail 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 94568 Web 02/13/2013 02/14/2013

Page 590 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Round Point Mortgage Closed with explanation Yes Yes

TD Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Citibank Closed with monetary relief Yes

JPMorgan Chase Closed with explanation Yes

OneWest Bank Closed Yes

Citibank Closed with explanation Yes

HSBC Closed with explanation Yes

Kondaur Capital Corporation Untimely response No

Ocwen Closed with explanation Yes Yes

HSBC Closed with explanation Yes

Citibank In progress Yes

Ocwen Closed with explanation Yes

Residential Credit Solutions Closed with explanation Yes

Page 591 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

315406 Mortgage FHA mortgage

315417 Mortgage Conventional adjustable mortgage (ARM)

315424 Mortgage Other mortgage

316595 Mortgage Other mortgage

315429 Mortgage Conventional fixed mortgage

315431 Mortgage Other mortgage

315435 Mortgage Other mortgage

316592 Mortgage Other mortgage

315454 Mortgage Conventional fixed mortgage

315387 Mortgage Conventional fixed mortgage

315590 Mortgage Conventional fixed mortgage

315490 Mortgage Home equity loan or line of credit

315294 Mortgage Other mortgage

316006 Mortgage VA mortgage

316007 Mortgage Conventional adjustable mortgage (ARM)

315967 Mortgage Other mortgage

317272 Mortgage Other mortgage

316042 Mortgage Other mortgage

315946 Mortgage Other mortgage

316579 Mortgage Other mortgage

316013 Mortgage Other mortgage

Page 592 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 35962 Web 02/13/2013 02/15/2013

Loan servicing, payments, escrow account 55376 Web 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 39122 Postal mail 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 95348 Referral 02/13/2013 02/15/2013

Application, originator, mortgage broker 60610 Web 02/13/2013 02/13/2013

Application, originator, mortgage broker 34953 Phone 02/13/2013 02/14/2013

Other 30068 Postal mail 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 44691 Referral 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 07663 Web 02/13/2013 02/15/2013

Loan servicing, payments, escrow account 34286 Web 02/13/2013 02/13/2013

Loan servicing, payments, escrow account 33172 Web 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 21401 Phone 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 20851 Web 02/13/2013 02/14/2013

Application, originator, mortgage broker 35118 Phone 02/13/2013 03/12/2013

Loan servicing, payments, escrow account 60638 Web 02/13/2013 02/13/2013

Other 06840 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 19803 Postal mail 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 86442 Referral 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 99645 Referral 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 30052 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 90606 Postal mail 02/13/2013 02/13/2013

Page 593 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan Care Closed with explanation Yes

Ocwen Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Fifth Third Bank Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

Bank of America Closed with non-monetary relief Yes

Mortgage Investors Corporation Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

HSBC Closed with explanation Yes

U.S. Bancorp Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Page 594 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

316643 Mortgage Other mortgage

316055 Mortgage Other mortgage

316574 Mortgage Other mortgage

316041 Mortgage Other mortgage

316063 Mortgage Other mortgage

316030 Mortgage Other mortgage

317263 Mortgage Other mortgage

316035 Mortgage Other mortgage

316059 Mortgage FHA mortgage

317253 Mortgage Other mortgage

315900 Mortgage Other mortgage

317763 Mortgage Other mortgage

316039 Mortgage Conventional fixed mortgage

315997 Mortgage Conventional adjustable mortgage (ARM)

316555 Mortgage Other mortgage

315908 Mortgage Conventional fixed mortgage

316051 Mortgage Other mortgage

316062 Mortgage Conventional adjustable mortgage (ARM)

316699 Mortgage Other mortgage

316067 Mortgage Conventional adjustable mortgage (ARM)

316070 Mortgage Conventional adjustable mortgage (ARM)

Page 595 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 94547 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 33063 Referral 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 94806 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 21040 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 92879 Referral 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 32808 Referral 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 44720 Referral 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 43302 Referral 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 20772 Referral 02/13/2013 02/14/2013

Other 33442 Postal mail 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 11766 Referral 02/13/2013 02/14/2013

Other 30008 Postal mail 02/13/2013 02/13/2013

Loan servicing, payments, escrow account 92252 Phone 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 21204 Web 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 20874 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 93906 Web 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 48195 Web 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 92336 Web 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 11373 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 48439 Web 02/13/2013 02/13/2013

Loan servicing, payments, escrow account 94566 Web 02/13/2013 02/13/2013

Page 596 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Seterus Closed with explanation Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed Yes

SunTrust Bank Closed with explanation Yes

HSBC Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

HSBC Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Page 597 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

316074 Mortgage Conventional fixed mortgage

316080 Mortgage Other mortgage

316083 Mortgage Second mortgage

316088 Mortgage Second mortgage

316091 Mortgage Conventional fixed mortgage

316543 Mortgage Other mortgage

316096 Mortgage Other mortgage

316098 Mortgage Home equity loan or line of credit

316069 Mortgage Other mortgage

316667 Mortgage Other mortgage

316101 Mortgage Conventional fixed mortgage

316102 Mortgage Conventional fixed mortgage

315952 Mortgage Other mortgage

316524 Mortgage Conventional fixed mortgage

317273 Mortgage Other mortgage

317274 Mortgage Other mortgage

316114 Mortgage Other mortgage

316116 Mortgage Other mortgage

315947 Mortgage Other mortgage

316118 Mortgage Other mortgage

315937 Mortgage Other mortgage

Page 598 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 16101 Web 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 90631 Postal mail 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 22602 Fax 02/13/2013 02/15/2013

Loan servicing, payments, escrow account 89503 Phone 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 60120 Web 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 42167 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 98368 Postal mail 02/13/2013 02/14/2013

Application, originator, mortgage broker 34112 Web 02/13/2013 02/14/2013

Other 11234 Postal mail 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 34990 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 98503 Web 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 27893 Web 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 81252 Fax 02/13/2013 02/14/2013

Settlement process and costs 80108 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 19803 Referral 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 19803 Referral 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 30068 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 30311 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 30064 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 93427 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 34759 Referral 02/13/2013 03/06/2013

Page 599 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

HSBC Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Citibank Closed with explanation Yes

PNC Bank Closed with explanation Yes

HSBC Closed with explanation Yes Yes

Citibank In progress Yes

OneWest Bank Closed with explanation Yes

BankUnited Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Flagstar Bank In progress Yes

Ocwen Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase In progress Yes

Bank of America Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Page 600 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

317342 Mortgage Home equity loan or line of credit

316180 Mortgage Other mortgage

317230 Mortgage Other mortgage

316185 Mortgage Other mortgage

316529 Mortgage Other mortgage

316650 Mortgage Other mortgage

317811 Mortgage Other mortgage

316120 Mortgage Other mortgage

316669 Mortgage Home equity loan or line of credit

316122 Mortgage Other mortgage

316124 Mortgage Other mortgage

316125 Mortgage Other mortgage

316216 Mortgage Other mortgage

316127 Mortgage Other mortgage

316128 Mortgage Other mortgage

317285 Mortgage Other mortgage

316439 Mortgage Other mortgage

316129 Mortgage Other mortgage

316130 Mortgage Other mortgage

316133 Mortgage Other mortgage

316408 Mortgage Conventional adjustable mortgage (ARM)

Page 601 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 90069 Web 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 92612 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 30062 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 92612 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 27416 Referral 02/13/2013 02/21/2013

Loan modification,collection,foreclosure 11229 Referral 02/13/2013 03/06/2013

Loan modification,collection,foreclosure 90012 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 27537 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 07109 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 90035 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 94530 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 27949 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 94952 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 64093 Referral 02/13/2013 02/13/2013

Loan modification,collection,foreclosure 33173 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 33176 Referral 02/13/2013 03/15/2013

Loan modification,collection,foreclosure 32504 Web 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 56470 Referral 02/13/2013 02/14/2013

Application, originator, mortgage broker 06475 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 08035 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 85365 Web 02/13/2013 02/14/2013

Page 602 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with monetary relief Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Wells Fargo In progress Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

BB&T Financial Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

HSBC Closed with explanation Yes

Vanderbilt Mortgage & Finance In progress Yes

PNC Bank In progress Yes

Wells Fargo Closed with explanation Yes Yes

People's United Bank Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Page 603 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

316134 Mortgage Other mortgage

316135 Mortgage Other mortgage

316136 Mortgage Other mortgage

317247 Mortgage Conventional fixed mortgage

316138 Mortgage Other mortgage

316139 Mortgage Other mortgage

316140 Mortgage Other mortgage

316142 Mortgage Other mortgage

317371 Mortgage Other mortgage

316288 Mortgage Other mortgage

316144 Mortgage Other mortgage

316418 Mortgage Other mortgage

316147 Mortgage Other mortgage

316148 Mortgage Other mortgage

316149 Mortgage Other mortgage

316406 Mortgage Other mortgage

316153 Mortgage Other mortgage

316154 Mortgage Other mortgage

316156 Mortgage Other mortgage

316383 Mortgage Other mortgage

316353 Mortgage Other mortgage

Page 604 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 74055 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 30340 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 18360 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 95054 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 92028 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 91042 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 19006 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 93103 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 92660 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 92057 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 10977 Referral 02/13/2013 02/14/2013

Application, originator, mortgage broker 29681 Referral 02/13/2013 03/13/2013

Loan modification,collection,foreclosure 94928 Referral 02/13/2013 02/14/2013

Application, originator, mortgage broker 30317 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 41017 Referral 02/13/2013 02/22/2013

Loan modification,collection,foreclosure 94605 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 28104 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 92532 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 11783 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 28374 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 25801 Referral 02/13/2013 02/14/2013

Page 605 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

United Shore Financial Services, LLC Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bayview Loan Servicing, LLC Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Fifth Third Bank Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Fifth Third Bank In progress Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with monetary relief Yes

EverBank In progress Yes

JPMorgan Chase Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Bank of America Closed with explanation Yes

PHH Mortgage Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Citibank In progress Yes

Page 606 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

317349 Mortgage Other mortgage

316161 Mortgage Other mortgage

317751 Mortgage Other mortgage

316162 Mortgage Conventional fixed mortgage

316175 Mortgage Conventional fixed mortgage

317317 Mortgage Conventional fixed mortgage

316397 Mortgage Other mortgage

316181 Mortgage Conventional fixed mortgage

316182 Mortgage Conventional fixed mortgage

316493 Mortgage Other mortgage

316478 Mortgage Other mortgage

316188 Mortgage Conventional fixed mortgage

317245 Mortgage Other mortgage

316183 Mortgage Conventional adjustable mortgage (ARM)

316209 Mortgage Conventional adjustable mortgage (ARM)

316227 Mortgage Home equity loan or line of credit

316371 Mortgage Other mortgage

316402 Mortgage Other mortgage

316384 Mortgage FHA mortgage

316426 Mortgage Other mortgage

316240 Mortgage Other mortgage

Page 607 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 11741 Referral 02/13/2013 02/14/2013

Other 44413 Postal mail 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 30078 Postal mail 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 68783 Web 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 80477 Web 02/13/2013 02/15/2013

Loan servicing, payments, escrow account 37705 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 25413 Referral 02/13/2013 02/15/2013

Settlement process and costs 80915 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 92260 Phone 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 33311 Referral 02/13/2013 02/22/2013

Loan modification,collection,foreclosure 71033 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 29577 Phone 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 91306 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 92260 Phone 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 91042 Web 02/13/2013 02/15/2013

Loan servicing, payments, escrow account 95370 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 46320 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 29861 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 71119 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 64014 Referral 02/13/2013 02/14/2013

Application, originator, mortgage broker 07757 Phone 02/13/2013 02/14/2013

Page 608 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

Citibank In progress Yes

Nationstar Mortgage Closed with explanation Yes Yes

Citibank Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Seterus Closed with explanation Yes Yes

Seterus Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

MetLife Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Page 609 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

316350 Mortgage Other mortgage

317318 Mortgage Other mortgage

316253 Mortgage Conventional fixed mortgage

316255 Mortgage Conventional fixed mortgage

316256 Mortgage Other mortgage

317369 Mortgage Other mortgage

315890 Mortgage Other mortgage

315942 Mortgage Other mortgage

316266 Mortgage Reverse mortgage

316425 Mortgage Other mortgage

316440 Mortgage Other mortgage

316387 Mortgage Other mortgage

316272 Mortgage Home equity loan or line of credit

316274 Mortgage Other mortgage

316285 Mortgage Conventional fixed mortgage

316388 Mortgage Other mortgage

316301 Mortgage Conventional fixed mortgage

316432 Mortgage Other mortgage

316330 Mortgage Conventional fixed mortgage

317217 Mortgage Other mortgage

317775 Mortgage Conventional fixed mortgage

Page 610 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 98312 Email 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 20735 Postal mail 02/13/2013 03/04/2013

Loan servicing, payments, escrow account 10466 Phone 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 37405 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 28792 Postal mail 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 29621 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 94164 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 04040 Referral 02/13/2013 02/14/2013

Application, originator, mortgage broker 90034 Phone 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 48084 Referral 02/13/2013 03/26/2013

Loan modification,collection,foreclosure 89107 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 32926 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 18966 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 90731 Postal mail 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 20815 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 94804 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 99206 Postal mail 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 30554 Referral 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 74881 Web 02/13/2013 02/15/2013

Loan servicing, payments, escrow account Postal mail 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 36874 Web 02/13/2013 02/15/2013

Page 611 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Navy FCU In progress Yes

Bank of America Closed with monetary relief Yes

JPMorgan Chase Closed Yes

First Tennessee Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes Yes

Bank of America Closed Yes

Bank of America In progress Yes

JPMorgan Chase Closed with explanation Yes Yes

Seterus Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Capital One Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Synovus Bank Closed with non-monetary relief Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed Yes

Page 612 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

316356 Mortgage Conventional adjustable mortgage (ARM)

316370 Mortgage Conventional fixed mortgage

317208 Mortgage Other mortgage

316385 Mortgage FHA mortgage

316395 Mortgage Conventional fixed mortgage

316430 Mortgage Conventional fixed mortgage

316431 Mortgage Conventional adjustable mortgage (ARM)

317797 Mortgage Home equity loan or line of credit

315902 Mortgage Other mortgage

317305 Mortgage FHA mortgage

316462 Mortgage Other mortgage

316329 Mortgage Conventional fixed mortgage

316486 Mortgage Other mortgage

316500 Mortgage Other mortgage

316491 Mortgage Other mortgage

317378 Mortgage Other mortgage

316525 Mortgage Other mortgage

316507 Mortgage Other mortgage

316539 Mortgage Other mortgage

316533 Mortgage Other mortgage

316660 Mortgage Other mortgage

Page 613 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Application, originator, mortgage broker 95148 Web 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 79705 Web 02/13/2013 02/15/2013

Settlement process and costs 33404 Postal mail 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 55313 Web 02/13/2013 02/14/2013

Application, originator, mortgage broker 17111 Phone 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 11422 Web 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 07728 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure Fax 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 60423 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 22182 Web 02/13/2013 02/14/2013

Other 06066 Postal mail 02/13/2013 02/14/2013

Credit decision / Underwriting 44011 Web 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 97470 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 77396 Referral 02/13/2013 02/14/2013

Settlement process and costs 22044 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 00725 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 06095 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 28138 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 33009 Referral 02/13/2013 02/14/2013

Other 80123 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 33165 Referral 02/13/2013 02/14/2013

Page 614 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

TD Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

TD Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

PNC Bank Closed with explanation Yes

Banco Popular de Puerto Rico Closed with explanation Yes Yes

Green Tree Servicing, LLC Closed with explanation Yes

HSBC Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Page 615 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

316501 Mortgage Conventional adjustable mortgage (ARM)

316736 Mortgage Other mortgage

316644 Mortgage Other mortgage

316735 Mortgage FHA mortgage

316506 Mortgage Conventional adjustable mortgage (ARM)

316513 Mortgage Conventional adjustable mortgage (ARM)

316472 Mortgage Conventional fixed mortgage

316509 Mortgage VA mortgage

316528 Mortgage FHA mortgage

316535 Mortgage Home equity loan or line of credit

316675 Mortgage Other mortgage

317331 Mortgage Other mortgage

317372 Mortgage Other mortgage

316547 Mortgage Other mortgage

316548 Mortgage Other mortgage

316673 Mortgage Other mortgage

316549 Mortgage Other mortgage

316551 Mortgage Other mortgage

316552 Mortgage Other mortgage

316689 Mortgage Other mortgage

316553 Mortgage Other mortgage

Page 616 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 94801 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 38462 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 20602 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 19020 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 74055 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 80129 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 94303 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 42223 Web 02/13/2013 02/14/2013

Settlement process and costs 78665 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 60169 Phone 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 28560 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 33134 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 92660 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 21221 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 93654 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 30349 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 98674 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 76227 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 91761 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 38109 Referral 02/13/2013 02/14/2013

Page 617 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Carrington Mortgage Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation No

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Citibank Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with monetary relief Yes Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Citibank In progress Yes

JPMorgan Chase Closed with explanation Yes

Page 618 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

316762 Mortgage Other mortgage

316554 Mortgage Other mortgage

316559 Mortgage Other mortgage

316560 Mortgage Other mortgage

316561 Mortgage Other mortgage

316562 Mortgage Other mortgage

316563 Mortgage Other mortgage

316564 Mortgage Other mortgage

316567 Mortgage Other mortgage

316568 Mortgage Other mortgage

316570 Mortgage Other mortgage

316571 Mortgage Other mortgage

316575 Mortgage Other mortgage

316577 Mortgage Other mortgage

316578 Mortgage Other mortgage

316580 Mortgage Other mortgage

316581 Mortgage Other mortgage

316582 Mortgage Other mortgage

316583 Mortgage Other mortgage

316586 Mortgage Other mortgage

316587 Mortgage Other mortgage

Page 619 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 92660 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 89118 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 29907 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 21758 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 29720 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 49428 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 60435 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 27609 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 95648 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 95112 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 14201 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 19977 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 92563 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 95691 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 60409 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 48044 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 07836 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 92139 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 33486 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 91801 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 91702 Referral 02/13/2013 02/14/2013

Page 620 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

M&T Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed Yes

JPMorgan Chase Closed with non-monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Flagstar Bank In progress Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

TCF National Bank Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

HSBC Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 621 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

317354 Mortgage Other mortgage

317222 Mortgage Other mortgage

315926 Mortgage Other mortgage

316685 Mortgage Other mortgage

317213 Mortgage Other mortgage

316593 Mortgage Other mortgage

316594 Mortgage Other mortgage

316596 Mortgage Other mortgage

316597 Mortgage Conventional fixed mortgage

316598 Mortgage Other mortgage

315351 Mortgage Other mortgage

316621 Mortgage Conventional fixed mortgage

317256 Mortgage Conventional fixed mortgage

316625 Mortgage Conventional fixed mortgage

316628 Mortgage Conventional fixed mortgage

314639 Mortgage Conventional adjustable mortgage (ARM)

316611 Mortgage Conventional fixed mortgage

317310 Mortgage Conventional adjustable mortgage (ARM)

316378 Mortgage Other mortgage

316605 Mortgage Conventional fixed mortgage

316365 Mortgage Home equity loan or line of credit

Page 622 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 11747 Referral 02/13/2013 02/14/2013

Loan servicing, payments, escrow account 11230 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 33173 Referral 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 30326 Referral 02/13/2013 02/15/2013

Loan modification,collection,foreclosure Referral 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 85339 Referral 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 63074 Referral 02/13/2013 02/15/2013

Loan servicing, payments, escrow account 06095 Referral 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 92545 Phone 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 76522 Phone 02/13/2013 02/14/2013

Other 89118 Postal mail 02/13/2013 02/13/2013

Settlement process and costs 76513 Web 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 02180 Web 02/13/2013 02/15/2013

Loan servicing, payments, escrow account 78108 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 54303 Web 02/13/2013 02/15/2013

Application, originator, mortgage broker 49085 Web 02/13/2013 02/13/2013

Application, originator, mortgage broker 30311 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 91316 Web 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 10174 Referral 02/13/2013 02/14/2013

Loan modification,collection,foreclosure 94928 Web 02/13/2013 02/15/2013

Loan modification,collection,foreclosure 91364 Referral 02/13/2013 02/14/2013

Page 623 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

U.S. Bancorp Closed with non-monetary relief Yes

Wells Fargo Closed with non-monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Third Financial Services Corp Closed with explanation No

Bank of America Closed with explanation Yes

Round Point Mortgage Closed with explanation Yes

Ocwen In progress Yes

Morgan Stanley In progress Yes

Select Portfolio Servicing, Inc Closed with explanation Yes Yes

Ocwen Closed with explanation Yes Yes

U.S. Bancorp Closed with explanation Yes

Citibank In progress Yes

JPMorgan Chase Closed with explanation Yes

Page 624 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

315341 Mortgage FHA mortgage

315344 Mortgage Conventional adjustable mortgage (ARM)

314670 Mortgage FHA mortgage

315515 Mortgage Conventional fixed mortgage

315270 Mortgage Other mortgage

313197 Mortgage Other mortgage

313971 Mortgage Other mortgage

313981 Mortgage Conventional fixed mortgage

315328 Mortgage Conventional fixed mortgage

313983 Mortgage Conventional fixed mortgage

313985 Mortgage Conventional fixed mortgage

313184 Mortgage FHA mortgage

315323 Mortgage Conventional fixed mortgage

313994 Mortgage Other mortgage

313199 Mortgage Other mortgage

314002 Mortgage Conventional adjustable mortgage (ARM)

314003 Mortgage Conventional fixed mortgage

314018 Mortgage Other mortgage

314604 Mortgage Other mortgage

314048 Mortgage Conventional fixed mortgage

314171 Mortgage Other mortgage

Page 625 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 30126 Web 02/13/2013 02/15/2013

Loan servicing, payments, escrow account 23434 Web 02/13/2013 02/13/2013

Loan servicing, payments, escrow account 95242 Web 02/13/2013 02/13/2013

Credit decision / Underwriting 08844 Web 02/13/2013 02/15/2013

Loan servicing, payments, escrow account 33016 Referral 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 70004 Postal mail 02/12/2013 02/12/2013

Loan modification,collection,foreclosure 22401 Postal mail 02/12/2013 02/12/2013

Application, originator, mortgage broker 02116 Web 02/12/2013 02/13/2013

Application, originator, mortgage broker 60007 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 41091 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 32839 Web 02/12/2013 02/13/2013

Settlement process and costs 60619 Web 02/12/2013 02/12/2013

Loan servicing, payments, escrow account 30033 Web 02/12/2013 02/14/2013

Loan modification,collection,foreclosure 20152 Fax 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 10956 Fax 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 80017 Web 02/12/2013 02/12/2013

Loan modification,collection,foreclosure 23116 Web 02/12/2013 02/12/2013

Loan modification,collection,foreclosure 20111 Web 02/12/2013 02/12/2013

Loan servicing, payments, escrow account 30088 Postal mail 02/12/2013 02/13/2013

Application, originator, mortgage broker 20164 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 92653 Referral 02/12/2013 02/13/2013

Page 626 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Citibank In progress Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase Closed with non-monetary relief Yes

Citibank In progress Yes

Amerisave Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Citibank In progress Yes

Ocwen In progress Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

BMO Harris In progress Yes

Citibank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Provident Funding Closed with monetary relief Yes

Bank of America Closed with explanation Yes

Page 627 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

313166 Mortgage Other mortgage

314172 Mortgage Other mortgage

314049 Mortgage Other mortgage

315266 Mortgage Conventional fixed mortgage

314173 Mortgage Other mortgage

314175 Mortgage Other mortgage

314054 Mortgage FHA mortgage

315248 Mortgage Conventional fixed mortgage

314176 Mortgage Other mortgage

314177 Mortgage Other mortgage

314178 Mortgage Other mortgage

315219 Mortgage Other mortgage

314179 Mortgage Other mortgage

314180 Mortgage Other mortgage

314182 Mortgage Other mortgage

314184 Mortgage Other mortgage

314186 Mortgage Other mortgage

314187 Mortgage Other mortgage

314188 Mortgage Other mortgage

315176 Mortgage Conventional fixed mortgage

314189 Mortgage Other mortgage

Page 628 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 48382 Fax 02/12/2013 02/12/2013

Loan modification,collection,foreclosure 90019 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 08724 Phone 02/12/2013 02/12/2013

Loan modification,collection,foreclosure 85041 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 91701 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 94551 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 80138 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 60103 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 20743 Referral 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 93003 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 93454 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 53402 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 95949 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 92507 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 60542 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 92545 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 92024 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 92057 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 92673 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 15724 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 30132 Referral 02/12/2013 02/13/2013

Page 629 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Ocwen Closed with explanation Yes

Specialized Loan Servicing LLC Closed Yes Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Regions Closed with explanation Yes

Bank of America Closed Yes

HSBC Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bayview Loan Servicing, LLC Closed with explanation Yes

OneWest Bank Closed with explanation Yes Yes

Ocwen Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 630 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

314083 Mortgage Other mortgage

314093 Mortgage Second mortgage

315170 Mortgage Conventional fixed mortgage

314191 Mortgage Other mortgage

314107 Mortgage Conventional fixed mortgage

314112 Mortgage FHA mortgage

315117 Mortgage Conventional fixed mortgage

314250 Mortgage Other mortgage

314126 Mortgage Conventional fixed mortgage

314103 Mortgage FHA mortgage

314133 Mortgage Other mortgage

314208 Mortgage Conventional fixed mortgage

314137 Mortgage Conventional adjustable mortgage (ARM)

314633 Mortgage FHA mortgage

315053 Mortgage Conventional fixed mortgage

314634 Mortgage Other mortgage

314689 Mortgage Other mortgage

314647 Mortgage Other mortgage

315031 Mortgage Conventional fixed mortgage

314695 Mortgage Home equity loan or line of credit

315847 Mortgage Other mortgage

Page 631 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 37643 Postal mail 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 30039 Phone 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 90292 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 45344 Referral 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 20774 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 02339 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 95991 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 50704 Postal mail 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 85023 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 92832 Web 02/12/2013 03/05/2013

Loan servicing, payments, escrow account 60643 Postal mail 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 30741 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 90631 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 19701 Phone 02/12/2013 02/13/2013

Application, originator, mortgage broker 94805 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 90305 Postal mail 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 37880 Postal mail 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 34292 Fax 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 76244 Fax 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 95135 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 30143 Postal mail 02/12/2013 02/13/2013

Page 632 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes Yes

Green Tree Servicing, LLC Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

PHH Mortgage Closed with non-monetary relief Yes

Pacific Union Financial, LLC Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Homeward Residential Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Arvest Bank Closed with explanation Yes

MetLife Bank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

PNC Bank Closed with explanation No

Regions Closed with monetary relief Yes

Page 633 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

314708 Mortgage Other mortgage

314991 Mortgage Other mortgage

314709 Mortgage Other mortgage

314711 Mortgage Conventional fixed mortgage

314716 Mortgage Conventional fixed mortgage

314623 Mortgage Other mortgage

314730 Mortgage Conventional fixed mortgage

314685 Mortgage Other mortgage

314903 Mortgage Other mortgage

314953 Mortgage Other mortgage

314843 Mortgage Other mortgage

314732 Mortgage FHA mortgage

315584 Mortgage Other mortgage

314938 Mortgage Other mortgage

315561 Mortgage Other mortgage

315514 Mortgage Conventional fixed mortgage

314762 Mortgage Reverse mortgage

314925 Mortgage Other mortgage

314770 Mortgage Other mortgage

314683 Mortgage Other mortgage

314783 Mortgage Other mortgage

Page 634 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 22310 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 75119 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 37860 Postal mail 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 29160 Phone 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 90065 Phone 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 71334 Postal mail 02/12/2013 02/13/2013

Settlement process and costs 33712 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 53093 Postal mail 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 34232 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 94519 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 17527 Referral 02/12/2013 02/13/2013

Credit decision / Underwriting 46804 Phone 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 90010 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 60467 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 52761 Postal mail 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 43920 Web 02/12/2013 03/14/2013

Loan modification,collection,foreclosure 48075 Postal mail 02/12/2013 03/12/2013

Loan modification,collection,foreclosure 95605 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 19807 Fax 02/12/2013 02/14/2013

Application, originator, mortgage broker 44077 Web 02/12/2013 03/12/2013

Loan modification,collection,foreclosure 10451 Postal mail 02/12/2013 02/13/2013

Page 635 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Ocwen Closed with explanation Yes

Bank of America Closed with monetary relief Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes Yes

Wells Fargo In progress Yes

Green Tree Servicing, LLC Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Green Tree Servicing, LLC Closed with explanation Yes

Third Federal Savings & Loan Closed with non-monetary relief Yes

Bank of America Closed with non-monetary relief Yes

Citibank In progress Yes

Fifth Third Bank Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

TCF National Bank Closed with explanation Yes

BMO Harris Closed with explanation Yes

Regions Closed Yes Yes

OneWest Bank In progress Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes Yes

The Huntington National Bank In progress Yes

Wells Fargo Closed with explanation Yes Yes

Page 636 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

314784 Mortgage Conventional fixed mortgage

314789 Mortgage FHA mortgage

314667 Mortgage Conventional adjustable mortgage (ARM)

314795 Mortgage Conventional fixed mortgage

314836 Mortgage FHA mortgage

314805 Mortgage Conventional fixed mortgage

314808 Mortgage Other mortgage

314809 Mortgage Other mortgage

314811 Mortgage Other mortgage

314812 Mortgage Other mortgage

314817 Mortgage Other mortgage

314819 Mortgage Other mortgage

314820 Mortgage Other mortgage

314642 Mortgage Other mortgage

314823 Mortgage Other mortgage

315519 Mortgage Other mortgage

314825 Mortgage Other mortgage

314625 Mortgage Other mortgage

314833 Mortgage Other mortgage

314790 Mortgage Other mortgage

314842 Mortgage Other mortgage

Page 637 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 20906 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 85901 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 94954 Web 02/12/2013 02/13/2013

Application, originator, mortgage broker 36116 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 47304 Web 02/12/2013 03/12/2013

Loan servicing, payments, escrow account 32820 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 94026 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 43443 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 34474 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 78130 Referral 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 52349 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 95380 Referral 02/12/2013 02/15/2013

Loan modification,collection,foreclosure 08753 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 60473 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 92374 Referral 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 44511 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 48382 Fax 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 75033 Postal mail 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 30314 Postal mail 02/12/2013 02/13/2013

Other 11219 Postal mail 02/12/2013 02/13/2013

Page 638 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Seterus Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Sovereign Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

PNC Bank Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Citibank Closed with explanation Yes

Page 639 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

314846 Mortgage Conventional fixed mortgage

314849 Mortgage Conventional adjustable mortgage (ARM)

314860 Mortgage Other mortgage

314864 Mortgage Other mortgage

314867 Mortgage Other mortgage

314873 Mortgage Conventional fixed mortgage

314900 Mortgage Conventional fixed mortgage

314827 Mortgage Conventional fixed mortgage

314645 Mortgage Home equity loan or line of credit

315079 Mortgage Other mortgage

314949 Mortgage Other mortgage

314975 Mortgage Other mortgage

314974 Mortgage Other mortgage

314942 Mortgage Conventional fixed mortgage

314626 Mortgage Other mortgage

314954 Mortgage Conventional adjustable mortgage (ARM)

314989 Mortgage Other mortgage

314996 Mortgage Other mortgage

314980 Mortgage VA mortgage

314967 Mortgage Conventional fixed mortgage

314627 Mortgage Second mortgage

Page 640 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 43103 Phone 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 26501 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 10304 Phone 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 98204 Phone 02/12/2013 02/13/2013

Settlement process and costs 95961 Postal mail 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 43016 Web 02/12/2013 02/21/2013

Loan servicing, payments, escrow account 60649 Web 02/12/2013 02/13/2013

Application, originator, mortgage broker 91776 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 75230 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 95838 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 66537 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 94080 Referral 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 11598 Referral 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 73013 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 48382 Fax 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 60657 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 98033 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 20769 Referral 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 63037 Referral 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 08854 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 48382 Fax 02/12/2013 02/13/2013

Page 641 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes Yes

Academy Mortgage Closed with non-monetary relief Yes

Nationstar Mortgage Closed with explanation No

PNC Bank Closed with explanation No

Greenlight Financial Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes Yes

Bank of America Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase In progress Yes

Ocwen Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

New York Community Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 642 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

315002 Mortgage Other mortgage

315036 Mortgage Other mortgage

314669 Mortgage Other mortgage

315064 Mortgage Other mortgage

315032 Mortgage Home equity loan or line of credit

315142 Mortgage Other mortgage

315051 Mortgage Other mortgage

315061 Mortgage Conventional fixed mortgage

315881 Mortgage Other mortgage

315074 Mortgage Conventional fixed mortgage

315077 Mortgage Conventional fixed mortgage

315091 Mortgage Conventional fixed mortgage

315094 Mortgage Conventional adjustable mortgage (ARM)

315112 Mortgage Conventional fixed mortgage

315139 Mortgage Conventional fixed mortgage

315141 Mortgage Other mortgage

315147 Mortgage Other mortgage

315197 Mortgage Other mortgage

315174 Mortgage Conventional fixed mortgage

315198 Mortgage Other mortgage

315183 Mortgage Other mortgage

Page 643 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 60447 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 95209 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 48039 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 14216 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 24701 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 33146 Referral 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 95949 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 02301 Phone 02/12/2013 02/13/2013

Other 11422 Postal mail 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 98446 Web 02/12/2013 02/13/2013

Application, originator, mortgage broker 63109 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 35242 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 95132 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 23112 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 10562 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 95602 Postal mail 02/12/2013 02/13/2013

Application, originator, mortgage broker 90019 Postal mail 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 30040 Referral 02/12/2013 02/13/2013

Application, originator, mortgage broker 98233 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 40160 Referral 02/12/2013 02/13/2013

Settlement process and costs 01085 Web 02/12/2013 02/14/2013

Page 644 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Arvest Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

HSBC Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

HSBC Closed with explanation Yes

Bank of America Closed with monetary relief Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

EverBank Closed with explanation Yes

HSBC Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Page 645 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

315186 Mortgage Conventional fixed mortgage

315189 Mortgage Home equity loan or line of credit

314684 Mortgage FHA mortgage

315211 Mortgage Conventional fixed mortgage

315217 Mortgage FHA mortgage

315468 Mortgage Other mortgage

315585 Mortgage Other mortgage

315224 Mortgage Conventional fixed mortgage

315226 Mortgage Conventional fixed mortgage

315255 Mortgage Conventional fixed mortgage

315260 Mortgage Home equity loan or line of credit

315265 Mortgage Other mortgage

315272 Mortgage Other mortgage

315274 Mortgage Conventional adjustable mortgage (ARM)

315277 Mortgage Other mortgage

315290 Mortgage FHA mortgage

315291 Mortgage Conventional fixed mortgage

315308 Mortgage Conventional adjustable mortgage (ARM)

315314 Mortgage FHA mortgage

314624 Mortgage FHA mortgage

315324 Mortgage Other mortgage

Page 646 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 63033 Phone 02/12/2013 02/15/2013

Loan servicing, payments, escrow account 07727 Phone 02/12/2013 02/15/2013

Application, originator, mortgage broker 55124 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 34691 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 96029 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 11234 Postal mail 02/12/2013 02/15/2013

Loan modification,collection,foreclosure 90010 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 07840 Web 02/12/2013 02/13/2013

Settlement process and costs 93727 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 89084 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 76114 Phone 02/12/2013 02/15/2013

Other 83427 Referral 02/12/2013 02/14/2013

Loan modification,collection,foreclosure 55117 Referral 02/12/2013 02/13/2013

Credit decision / Underwriting 27525 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 92530 Postal mail 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 23188 Web 02/12/2013 02/14/2013

Loan modification,collection,foreclosure 77386 Web 02/12/2013 02/14/2013

Loan modification,collection,foreclosure 78660 Phone 02/12/2013 02/15/2013

Loan modification,collection,foreclosure 48075 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 98122 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 95020 Web 02/12/2013 02/15/2013

Page 647 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Green Tree Servicing, LLC Closed with explanation Yes

PNC Bank Closed with explanation Yes

Wells Fargo In progress Yes

Nationstar Mortgage Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Capital One Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

BOK Finanical Corp Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Selene Finance Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

HSBC Closed with explanation Yes

Nationstar Mortgage In progress Yes

Bank of America Closed with non-monetary relief Yes

Citibank Closed with explanation Yes

Page 648 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

315325 Mortgage Home equity loan or line of credit

314692 Mortgage Conventional fixed mortgage

314181 Mortgage Other mortgage

315513 Mortgage Other mortgage

315331 Mortgage Conventional fixed mortgage

315267 Mortgage Other mortgage

315844 Mortgage Conventional adjustable mortgage (ARM)

315269 Mortgage Other mortgage

313957 Mortgage Conventional fixed mortgage

313959 Mortgage Conventional fixed mortgage

313967 Mortgage Conventional fixed mortgage

313945 Mortgage FHA mortgage

313956 Mortgage Other mortgage

313949 Mortgage FHA mortgage

313953 Mortgage FHA mortgage

310568 Mortgage Other mortgage

314598 Mortgage Conventional adjustable mortgage (ARM)

312599 Mortgage Conventional fixed mortgage

312606 Mortgage Other mortgage

312608 Mortgage Conventional fixed mortgage

313931 Mortgage Conventional fixed mortgage

Page 649 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 90210 Web 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 07059 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 98155 Referral 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 17013 Web 02/12/2013 02/13/2013

Application, originator, mortgage broker 90068 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 92679 Referral 02/12/2013 02/14/2013

Loan modification,collection,foreclosure 33326 Web 02/12/2013 02/15/2013

Loan modification,collection,foreclosure 60448 Referral 02/12/2013 02/13/2013

Loan servicing, payments, escrow account 94501 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure 06002 Web 02/12/2013 02/12/2013

Application, originator, mortgage broker 20007 Web 02/12/2013 02/12/2013

Loan servicing, payments, escrow account 37184 Web 02/12/2013 02/12/2013

Loan modification,collection,foreclosure 29483 Web 02/12/2013 02/13/2013

Loan modification,collection,foreclosure Web 02/12/2013 02/12/2013

Loan modification,collection,foreclosure 19001 Web 02/12/2013 02/12/2013

Loan servicing, payments, escrow account 33027 Postal mail 02/11/2013 03/06/2013

Loan modification,collection,foreclosure 60602 Web 02/11/2013 03/06/2013

Loan servicing, payments, escrow account 75071 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 70113 Postal mail 02/11/2013 02/11/2013

Loan modification,collection,foreclosure 23455 Web 02/11/2013 02/11/2013

Application, originator, mortgage broker 06519 Web 02/11/2013 02/12/2013

Page 650 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Astoria Federal Closed with explanation Yes Yes

American Equity Mortgage, Inc. Closed with explanation Yes

SunTrust Bank Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Sovereign Bank Closed Yes

PNC Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Ocwen Closed with explanation Yes

Ocwen Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

TD Bank Closed with non-monetary relief Yes

Page 651 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

312610 Mortgage Other mortgage

312713 Mortgage Other mortgage

312759 Mortgage Other mortgage

313915 Mortgage Conventional fixed mortgage

312760 Mortgage Other mortgage

312761 Mortgage Other mortgage

312764 Mortgage Second mortgage

312661 Mortgage Other mortgage

312770 Mortgage Other mortgage

312630 Mortgage Conventional fixed mortgage

312631 Mortgage Conventional fixed mortgage

313874 Mortgage Other mortgage

312775 Mortgage Other mortgage

312637 Mortgage Conventional fixed mortgage

312780 Mortgage Other mortgage

313864 Mortgage Other mortgage

312641 Mortgage Other mortgage

312786 Mortgage Other mortgage

312787 Mortgage Other mortgage

313858 Mortgage Other mortgage

312788 Mortgage Second mortgage

Page 652 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 34513 Postal mail 02/11/2013 02/11/2013

Loan servicing, payments, escrow account 19803 Postal mail 02/11/2013 02/12/2013

Other 60467 Referral 02/11/2013 02/13/2013

Application, originator, mortgage broker 21160 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 95969 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 32034 Referral 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 33837 Referral 02/11/2013 02/12/2013

Application, originator, mortgage broker 51103 Postal mail 02/11/2013 02/12/2013

Other 60085 Referral 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 23005 Web 02/11/2013 02/12/2013

Settlement process and costs 33993 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 06902 Referral 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 80003 Referral 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 06040 Phone 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 77568 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 49079 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 91326 Postal mail 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 75214 Referral 02/11/2013 03/11/2013

Loan servicing, payments, escrow account 07852 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 11204 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 06853 Referral 02/11/2013 02/12/2013

Page 653 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Specialized Loan Servicing LLC Closed Yes

Round Point Mortgage In progress Yes

Ocwen Closed with explanation Yes

Green Tree Servicing, LLC In progress Yes

Bank of America Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes

Regions Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Citibank Closed with monetary relief Yes

Quicken Loans Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Ally Bank In progress Yes

Investors Bank Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes Yes

HSBC Closed with explanation Yes

Page 654 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

312789 Mortgage Other mortgage

312790 Mortgage Other mortgage

312791 Mortgage Other mortgage

312793 Mortgage Other mortgage

312794 Mortgage Other mortgage

312797 Mortgage Second mortgage

313848 Mortgage Other mortgage

310545 Mortgage Other mortgage

312804 Mortgage Other mortgage

312805 Mortgage Home equity loan or line of credit

313843 Mortgage Other mortgage

312806 Mortgage Other mortgage

312807 Mortgage Other mortgage

312810 Mortgage Other mortgage

313840 Mortgage Other mortgage

312814 Mortgage Other mortgage

312816 Mortgage Other mortgage

312817 Mortgage Other mortgage

312818 Mortgage Other mortgage

312819 Mortgage Other mortgage

312820 Mortgage Other mortgage

Page 655 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 23502 Referral 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 29223 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 68601 Referral 02/11/2013 02/12/2013

Application, originator, mortgage broker 98229 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 96002 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 75070 Referral 02/11/2013 02/12/2013

Settlement process and costs 55449 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 48382 Fax 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 07012 Referral 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 85042 Referral 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 30068 Referral 02/11/2013 02/13/2013

Settlement process and costs 89131 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 08016 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 29058 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 46766 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 33579 Referral 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 30214 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 91748 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 20878 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 43551 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 89403 Referral 02/11/2013 02/12/2013

Page 656 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

U.S. Bancorp Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Citibank Closed Yes

Fifth Third Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Bank of America In progress Yes

Ocwen Closed with explanation Yes

SunTrust Bank Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

FCI Lender Services Inc. Closed with explanation No

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Page 657 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

313227 Mortgage Home equity loan or line of credit

313761 Mortgage Conventional fixed mortgage

313629 Mortgage Other mortgage

313171 Mortgage Other mortgage

313159 Mortgage Other mortgage

314165 Mortgage VA mortgage

313637 Mortgage Second mortgage

313233 Mortgage Conventional adjustable mortgage (ARM)

313235 Mortgage Other mortgage

313790 Mortgage Conventional fixed mortgage

313684 Mortgage Other mortgage

313662 Mortgage Other mortgage

313692 Mortgage Other mortgage

313160 Mortgage Other mortgage

313669 Mortgage Other mortgage

313685 Mortgage Other mortgage

313693 Mortgage Other mortgage

313762 Mortgage Other mortgage

313728 Mortgage Other mortgage

314203 Mortgage Other mortgage

313265 Mortgage Home equity loan or line of credit

Page 658 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Credit decision / Underwriting 04918 Postal mail 02/11/2013 02/12/2013

Application, originator, mortgage broker 92663 Phone 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 23093 Referral 02/11/2013 02/12/2013

Other 75114 Postal mail 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 48382 Fax 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 28398 Referral 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 83837 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 92408 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 91354 Postal mail 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 07011 Web 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 64503 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 78691 Referral 02/11/2013 02/13/2013

Loan servicing, payments, escrow account Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 48382 Fax 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 94301 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 52761 Referral 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 11694 Referral 02/11/2013 02/13/2013

Other 53218 Postal mail 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 31046 Referral 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 45013 Postal mail 02/11/2013 03/04/2013

Loan modification,collection,foreclosure 08043 Postal mail 02/11/2013 02/13/2013

Page 659 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

TD Bank Closed with explanation Yes Yes

Citibank Closed Yes

Wells Fargo Closed with explanation Yes

Carrington Mortgage Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with monetary relief Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

SunTrust Bank Closed with non-monetary relief Yes

SunTrust Bank Closed with non-monetary relief Yes

PNC Bank Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Ocwen Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

HSBC Closed with explanation Yes

PNC Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Page 660 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

313751 Mortgage Conventional fixed mortgage

313244 Mortgage Conventional fixed mortgage

313273 Mortgage Conventional fixed mortgage

313698 Mortgage Other mortgage

313729 Mortgage Other mortgage

314591 Mortgage Other mortgage

313277 Mortgage Conventional fixed mortgage

313711 Mortgage Home equity loan or line of credit

314145 Mortgage Conventional fixed mortgage

313214 Mortgage Other mortgage

313205 Mortgage Other mortgage

313206 Mortgage Other mortgage

314033 Mortgage Other mortgage

313207 Mortgage Other mortgage

313735 Mortgage Other mortgage

313298 Mortgage Other mortgage

314143 Mortgage Home equity loan or line of credit

313302 Mortgage Conventional fixed mortgage

313311 Mortgage Conventional fixed mortgage

313970 Mortgage Other mortgage

313991 Mortgage Other mortgage

Page 661 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 45879 Phone 02/11/2013 02/12/2013

Application, originator, mortgage broker 23430 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 54437 Phone 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 11710 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 60504 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 29456 Referral 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 68516 Web 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 21771 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 07111 Web 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 11510 Referral 02/11/2013 02/14/2013

Loan servicing, payments, escrow account Referral 02/11/2013 02/12/2013

Loan servicing, payments, escrow account Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 89131 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure Referral 02/11/2013 02/12/2013

Other 30024 Referral 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 92399 Postal mail 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 91203 Fax 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 19038 Web 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 01082 Web 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 32835 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 33579 Referral 02/11/2013 02/12/2013

Page 662 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Fifth Third Bank Closed with explanation Yes

Ocwen Closed with explanation Yes

BMO Harris Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Arvest Bank Closed with explanation Yes

Fifth Third Bank Closed with monetary relief Yes

HSBC Closed with explanation Yes

M&T Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with explanation No

Page 663 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

313317 Mortgage Other mortgage

313293 Mortgage Other mortgage

313324 Mortgage Other mortgage

313334 Mortgage VA mortgage

313194 Mortgage Other mortgage

313318 Mortgage Other mortgage

313348 Mortgage Conventional fixed mortgage

313576 Mortgage Other mortgage

313354 Mortgage Conventional fixed mortgage

313363 Mortgage Conventional adjustable mortgage (ARM)

313306 Mortgage Conventional adjustable mortgage (ARM)

313561 Mortgage Conventional fixed mortgage

313369 Mortgage Conventional fixed mortgage

313373 Mortgage Other mortgage

313374 Mortgage Other mortgage

313545 Mortgage Conventional fixed mortgage

313375 Mortgage Other mortgage

314286 Mortgage Other mortgage

314618 Mortgage Other mortgage

313157 Mortgage Other mortgage

Page 664 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Other 33162 Postal mail 02/11/2013 03/06/2013

Loan servicing, payments, escrow account 21401 Web 02/11/2013 02/12/2013

Other Postal mail 02/11/2013 02/13/2013

Credit decision / Underwriting 27360 Web 02/11/2013 02/11/2013

Loan modification,collection,foreclosure 30035 Referral 02/11/2013 02/11/2013

Loan servicing, payments, escrow account 70126 Fax 02/11/2013 02/11/2013

Loan modification,collection,foreclosure 34668 Web 02/11/2013 02/11/2013

Loan servicing, payments, escrow account 22039 Postal mail 02/11/2013 02/11/2013

Loan modification,collection,foreclosure 34669 Phone 02/11/2013 02/11/2013

Loan modification,collection,foreclosure 94954 Web 02/11/2013 02/25/2013

Settlement process and costs 92663 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 20721 Phone 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 32164 Web 02/11/2013 02/11/2013

Loan modification,collection,foreclosure 60502 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 98270 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 33067 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 08753 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 08053 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 92121 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 93010 Referral 02/11/2013 02/12/2013

Page 665 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Rushmore Loan Management Services

LLC

Closed with explanation Yes

M&T Bank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Citibank In progress Yes

JPMorgan Chase Closed with explanation Yes

Capital One Closed with explanation Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Specialized Loan Servicing LLC Closed Yes

Green Tree Servicing, LLC Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Page 666 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

313376 Mortgage Other mortgage

313377 Mortgage Other mortgage

313989 Mortgage Other mortgage

314036 Mortgage Other mortgage

313379 Mortgage Other mortgage

313380 Mortgage Other mortgage

313383 Mortgage Other mortgage

313429 Mortgage Conventional adjustable mortgage (ARM)

313385 Mortgage Other mortgage

313387 Mortgage Other mortgage

313389 Mortgage Other mortgage

313391 Mortgage Home equity loan or line of credit

313392 Mortgage Other mortgage

314031 Mortgage Other mortgage

313393 Mortgage Other mortgage

314159 Mortgage Other mortgage

313401 Mortgage Other mortgage

313404 Mortgage Other mortgage

313405 Mortgage Other mortgage

313406 Mortgage Conventional adjustable mortgage (ARM)

313161 Mortgage Other mortgage

314600 Mortgage Other mortgage

Page 667 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 33139 Referral 02/11/2013 02/20/2013

Loan modification,collection,foreclosure 34996 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 68508 Referral 02/11/2013 02/12/2013

Application, originator, mortgage broker 33055 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 98625 Referral 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 92860 Referral 02/11/2013 02/12/2013

Other 21239 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 24256 Phone 02/11/2013 02/13/2013

Settlement process and costs 60156 Referral 02/11/2013 02/12/2013

Other 92694 Referral 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 44121 Referral 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 10950 Referral 02/11/2013 02/12/2013

Other 94568 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 31419 Referral 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 90048 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 33020 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 94030 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 30134 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 29581 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 94002 Phone 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 48382 Fax 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 20171 Fax 02/11/2013 02/12/2013

Page 668 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

PNC Bank Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Citibank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

OneWest Bank In progress Yes

Homeward Residential Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes Yes

Arvest Bank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Citibank Closed with explanation Yes

Page 669 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

313424 Mortgage Home equity loan or line of credit

313430 Mortgage Conventional adjustable mortgage (ARM)

313447 Mortgage Other mortgage

313995 Mortgage Other mortgage

313467 Mortgage Conventional fixed mortgage

313162 Mortgage Other mortgage

313495 Mortgage Conventional fixed mortgage

313163 Mortgage Other mortgage

313505 Mortgage Conventional fixed mortgage

314205 Mortgage Other mortgage

313531 Mortgage Other mortgage

314251 Mortgage Conventional fixed mortgage

314285 Mortgage Other mortgage

313558 Mortgage Reverse mortgage

313562 Mortgage Conventional adjustable mortgage (ARM)

313564 Mortgage Home equity loan or line of credit

313575 Mortgage Home equity loan or line of credit

314257 Mortgage Conventional adjustable mortgage (ARM)

314078 Mortgage Other mortgage

313595 Mortgage Conventional fixed mortgage

314291 Mortgage Conventional fixed mortgage

Page 670 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Application, originator, mortgage broker 02720 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 24256 Phone 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 85028 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 68063 Referral 02/11/2013 02/13/2013

Settlement process and costs 77005 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 48382 Fax 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 89106 Web 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 48382 Fax 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 92067 Web 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 89156 Postal mail 02/11/2013 02/12/2013

Application, originator, mortgage broker 92054 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 83687 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 93728 Fax 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 02124 Fax 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 33981 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 38114 Web 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 32217 Fax 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 90640 Web 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 76039 Referral 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 33023 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 19335 Web 02/11/2013 02/12/2013

Page 671 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

PNC Bank Closed with explanation Yes Yes

Flagstar Bank Closed with explanation Yes

Citibank Closed with explanation Yes

First National Bank of Omaha In progress Yes

Provident Funding Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

PNC Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Ocwen Closed with monetary relief Yes Yes

Capital One Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Homeward Residential Closed with explanation Yes

Ocwen Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Quicken Loans Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Page 672 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

313583 Mortgage Other mortgage

313605 Mortgage Conventional fixed mortgage

313619 Mortgage Other mortgage

314232 Mortgage Conventional fixed mortgage

313627 Mortgage Other mortgage

313642 Mortgage Conventional fixed mortgage

314267 Mortgage Other mortgage

313670 Mortgage Conventional fixed mortgage

314197 Mortgage Home equity loan or line of credit

314053 Mortgage Other mortgage

313687 Mortgage FHA mortgage

313689 Mortgage Conventional fixed mortgage

314096 Mortgage VA mortgage

313663 Mortgage Other mortgage

313722 Mortgage Other mortgage

313724 Mortgage Other mortgage

313740 Mortgage FHA mortgage

313744 Mortgage Other mortgage

313747 Mortgage Conventional fixed mortgage

313667 Mortgage Conventional fixed mortgage

313164 Mortgage Other mortgage

Page 673 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Other 87105 Postal mail 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 33417 Phone 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 89101 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 92128 Web 02/11/2013 02/13/2013

Other 01077 Postal mail 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 11776 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 02148 Fax 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 60120 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 93306 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 28675 Referral 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 28227 Web 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 38930 Web 02/11/2013 02/12/2013

Settlement process and costs 48062 Referral 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 48221 Fax 02/11/2013 02/12/2013

Application, originator, mortgage broker 02130 Web 02/11/2013 02/12/2013

Other Postal mail 02/11/2013 02/12/2013

Application, originator, mortgage broker 78704 Web 02/11/2013 02/12/2013

Other 96707 Postal mail 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 63303 Phone 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 08820 Phone 02/11/2013 02/12/2013

Loan modification,collection,foreclosure Fax 02/11/2013 02/12/2013

Page 674 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

JPMorgan Chase Closed Yes

PNC Bank Closed with explanation Yes

OneWest Bank Closed with explanation Yes

OneWest Bank Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

M&T Bank Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Carrington Mortgage Closed with explanation Yes

JPMorgan Chase In progress Yes

HSBC Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

RBS Citizens Closed with monetary relief Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Ocwen Closed with explanation Yes

Provident Funding Closed with explanation Yes Yes

Capital One Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Page 675 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

313165 Mortgage Other mortgage

313781 Mortgage Other mortgage

314130 Mortgage Other mortgage

314134 Mortgage Other mortgage

314084 Mortgage Other mortgage

314160 Mortgage Other mortgage

314161 Mortgage Other mortgage

314162 Mortgage Other mortgage

314163 Mortgage Other mortgage

313792 Mortgage Conventional fixed mortgage

314109 Mortgage Other mortgage

314166 Mortgage Other mortgage

314169 Mortgage Reverse mortgage

314170 Mortgage Other mortgage

313806 Mortgage VA mortgage

313814 Mortgage Conventional fixed mortgage

313822 Mortgage Other mortgage

313823 Mortgage FHA mortgage

313827 Mortgage Other mortgage

313829 Mortgage Conventional adjustable mortgage (ARM)

313700 Mortgage Conventional fixed mortgage

Page 676 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 48382 Fax 02/11/2013 02/13/2013

Other 77583 Postal mail 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 04974 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 17404 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 78251 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 93402 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 32806 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 30328 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 08055 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 19311 Phone 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 31328 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 22974 Referral 02/11/2013 03/18/2013

Loan modification,collection,foreclosure 85747 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 29582 Referral 02/11/2013 03/08/2013

Loan servicing, payments, escrow account 50021 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 89029 Phone 02/11/2013 02/12/2013

Loan modification,collection,foreclosure Fax 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 64119 Web 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 14226 Fax 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 92395 Phone 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 33145 Web 02/11/2013 02/12/2013

Page 677 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

HSBC Closed with explanation Yes

HSBC Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Green Tree Servicing, LLC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Green Tree Servicing, LLC Closed Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes

Selene Finance Closed with explanation No

JPMorgan Chase Closed with explanation Yes

Flagstar Bank In progress Yes

SunTrust Bank Closed with explanation Yes

HSBC Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Page 678 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

313841 Mortgage Other mortgage

313842 Mortgage Other mortgage

314255 Mortgage Other mortgage

313844 Mortgage Other mortgage

313846 Mortgage Other mortgage

313847 Mortgage Other mortgage

313851 Mortgage Other mortgage

313854 Mortgage Other mortgage

313855 Mortgage Other mortgage

313856 Mortgage Other mortgage

313857 Mortgage Other mortgage

314233 Mortgage Other mortgage

313861 Mortgage Other mortgage

313862 Mortgage Other mortgage

313863 Mortgage Other mortgage

313866 Mortgage Other mortgage

314200 Mortgage Other mortgage

313869 Mortgage Other mortgage

313875 Mortgage Other mortgage

313877 Mortgage Other mortgage

313878 Mortgage Other mortgage

Page 679 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 07621 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 08629 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 95006 Referral 02/11/2013 03/06/2013

Loan modification,collection,foreclosure 33928 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 48382 Referral 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 98685 Referral 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 33967 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 94549 Referral 02/11/2013 02/13/2013

Application, originator, mortgage broker 60517 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 91605 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 97759 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 21128 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 10522 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 84107 Referral 02/11/2013 02/21/2013

Loan modification,collection,foreclosure 48708 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 80134 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 94553 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 90220 Referral 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 92691 Referral 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 91324 Referral 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 10302 Referral 02/11/2013 02/13/2013

Page 680 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Homeward Residential Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

OneWest Bank Closed with explanation Yes

U.S. Bancorp Closed with non-monetary relief Yes

PNC Bank In progress Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes Yes

OneWest Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 681 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

313880 Mortgage Other mortgage

313899 Mortgage Other mortgage

313156 Mortgage Conventional fixed mortgage

313913 Mortgage Other mortgage

313920 Mortgage FHA mortgage

314609 Mortgage Other mortgage

313929 Mortgage Conventional adjustable mortgage (ARM)

313935 Mortgage VA mortgage

313940 Mortgage FHA mortgage

313933 Mortgage Conventional fixed mortgage

312734 Mortgage Other mortgage

313850 Mortgage Other mortgage

312615 Mortgage Other mortgage

313582 Mortgage Other mortgage

312843 Mortgage Other mortgage

312586 Mortgage VA mortgage

312588 Mortgage Conventional adjustable mortgage (ARM)

312737 Mortgage Other mortgage

312585 Mortgage Other mortgage

312535 Mortgage Conventional fixed mortgage

310533 Mortgage Other mortgage

Page 682 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 11741 Referral 02/11/2013 02/13/2013

Application, originator, mortgage broker 75261 Web 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 95831 Web 02/11/2013 02/12/2013

Application, originator, mortgage broker 22066 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 97206 Web 02/11/2013 02/13/2013

Loan modification,collection,foreclosure 95003 Web 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 89131 Web 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 75756 Web 02/11/2013 02/12/2013

Loan modification,collection,foreclosure 91103 Web 02/11/2013 02/12/2013

Application, originator, mortgage broker 11784 Web 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 90805 Postal mail 02/11/2013 02/11/2013

Loan modification,collection,foreclosure 63021 Referral 02/11/2013 02/13/2013

Loan servicing, payments, escrow account 34428 Postal mail 02/11/2013 02/12/2013

Other 87105 Postal mail 02/11/2013 02/11/2013

Loan servicing, payments, escrow account 32771 Postal mail 02/11/2013 02/12/2013

Loan servicing, payments, escrow account 84118 Web 02/11/2013 02/11/2013

Loan servicing, payments, escrow account 29673 Web 02/11/2013 02/11/2013

Loan modification,collection,foreclosure 98516 Web 02/11/2013 02/11/2013

Loan modification,collection,foreclosure 92656 Web 02/11/2013 02/11/2013

Loan modification,collection,foreclosure 48167 Web 02/10/2013 02/11/2013

Settlement process and costs 89136 Web 02/10/2013 02/11/2013

Page 683 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

HSBC In progress Yes

Amerisave Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Citibank Closed with monetary relief Yes

Wells Fargo Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

Ocwen Closed with explanation Yes

Loan Care Closed with explanation Yes Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

Citibank In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

SunTrust Bank Closed with explanation Yes

Pulte Mortgage Closed with explanation Yes

360 Mortgage Untimely response No

HSBC Closed with explanation Yes

BB&T Financial In progress Yes

Wells Fargo Closed with explanation Yes Yes

Bayview Loan Servicing, LLC In progress Yes

Wells Fargo Closed with explanation Yes

Page 684 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

312518 Mortgage Conventional fixed mortgage

312520 Mortgage Conventional adjustable mortgage (ARM)

312522 Mortgage Conventional fixed mortgage

312524 Mortgage FHA mortgage

312529 Mortgage Conventional fixed mortgage

311011 Mortgage FHA mortgage

312488 Mortgage Conventional adjustable mortgage (ARM)

312512 Mortgage Conventional fixed mortgage

312536 Mortgage Conventional fixed mortgage

312545 Mortgage Other mortgage

312517 Mortgage Conventional fixed mortgage

312568 Mortgage FHA mortgage

311871 Mortgage Conventional fixed mortgage

312491 Mortgage Conventional fixed mortgage

312501 Mortgage Conventional fixed mortgage

310571 Mortgage Conventional adjustable mortgage (ARM)

312492 Mortgage Conventional fixed mortgage

312498 Mortgage Conventional fixed mortgage

312495 Mortgage Conventional fixed mortgage

312511 Mortgage FHA mortgage

312752 Mortgage Conventional adjustable mortgage (ARM)

Page 685 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 48439 Web 02/10/2013 02/11/2013

Loan modification,collection,foreclosure 33062 Web 02/10/2013 02/11/2013

Application, originator, mortgage broker 94027 Web 02/10/2013 02/11/2013

Loan servicing, payments, escrow account 77062 Web 02/10/2013 02/11/2013

Loan servicing, payments, escrow account 32756 Web 02/10/2013 02/11/2013

Credit decision / Underwriting 30269 Web 02/10/2013 02/12/2013

Settlement process and costs 91791 Web 02/10/2013 02/11/2013

Loan modification,collection,foreclosure 31707 Web 02/10/2013 02/11/2013

Loan servicing, payments, escrow account 91977 Web 02/10/2013 02/11/2013

Loan modification,collection,foreclosure 92243 Web 02/10/2013 02/11/2013

Application, originator, mortgage broker 89044 Web 02/10/2013 02/12/2013

Application, originator, mortgage broker 17601 Web 02/10/2013 02/11/2013

Loan servicing, payments, escrow account 92301 Web 02/10/2013 02/11/2013

Loan modification,collection,foreclosure 75901 Web 02/10/2013 02/11/2013

Loan servicing, payments, escrow account 77005 Web 02/10/2013 02/11/2013

Loan modification,collection,foreclosure 60657 Web 02/10/2013 02/11/2013

Application, originator, mortgage broker 98576 Web 02/10/2013 02/11/2013

Loan modification,collection,foreclosure 95640 Web 02/10/2013 02/11/2013

Loan modification,collection,foreclosure 34116 Web 02/10/2013 02/11/2013

Application, originator, mortgage broker 44646 Web 02/10/2013 02/11/2013

Loan modification,collection,foreclosure 19002 Web 02/10/2013 02/11/2013

Page 686 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with non-monetary relief Yes

Nationstar Mortgage Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

BB&T Financial Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

W.J. Bradley Mortgage Closed with explanation No

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

MetLife Bank Closed with explanation Yes Yes

PNC Bank Closed with monetary relief No

Ocwen Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

Seterus Closed with explanation Yes

Quicken Loans Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 687 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

312731 Mortgage FHA mortgage

311845 Mortgage Other mortgage

312401 Mortgage Other mortgage

312861 Mortgage Other mortgage

312412 Mortgage Home equity loan or line of credit

312414 Mortgage FHA mortgage

312426 Mortgage Conventional fixed mortgage

312427 Mortgage Conventional fixed mortgage

312428 Mortgage FHA mortgage

313083 Mortgage Second mortgage

312720 Mortgage Other mortgage

312441 Mortgage Other mortgage

312443 Mortgage Conventional fixed mortgage

312450 Mortgage Conventional adjustable mortgage (ARM)

312690 Mortgage Conventional fixed mortgage

312469 Mortgage Conventional fixed mortgage

312476 Mortgage Conventional fixed mortgage

312404 Mortgage Other mortgage

312478 Mortgage FHA mortgage

312479 Mortgage Conventional fixed mortgage

312431 Mortgage Conventional fixed mortgage

Page 688 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 60429 Web 02/09/2013 02/11/2013

Loan modification,collection,foreclosure 30030 Postal mail 02/09/2013 02/21/2013

Loan modification,collection,foreclosure 68801 Postal mail 02/09/2013 02/11/2013

Loan modification,collection,foreclosure 33065 Web 02/09/2013 02/12/2013

Settlement process and costs 92127 Web 02/09/2013 03/11/2013

Application, originator, mortgage broker 92881 Web 02/09/2013 02/11/2013

Loan modification,collection,foreclosure 60202 Web 02/09/2013 02/11/2013

Loan servicing, payments, escrow account 28304 Web 02/09/2013 02/11/2013

Loan servicing, payments, escrow account 34952 Web 02/09/2013 02/11/2013

Loan modification,collection,foreclosure 92114 Postal mail 02/09/2013 02/11/2013

Other 95032 Postal mail 02/09/2013 03/08/2013

Loan modification,collection,foreclosure 97202 Web 02/09/2013 02/14/2013

Loan modification,collection,foreclosure 19116 Web 02/09/2013 02/11/2013

Loan modification,collection,foreclosure 34655 Web 02/09/2013 02/11/2013

Loan servicing, payments, escrow account 44903 Web 02/09/2013 02/11/2013

Loan modification,collection,foreclosure 20723 Web 02/09/2013 02/11/2013

Loan servicing, payments, escrow account 92154 Web 02/09/2013 02/11/2013

Loan servicing, payments, escrow account 33873 Postal mail 02/09/2013 02/11/2013

Loan modification,collection,foreclosure 92508 Web 02/09/2013 02/11/2013

Credit decision / Underwriting 94583 Web 02/09/2013 02/11/2013

Loan servicing, payments, escrow account 68104 Web 02/09/2013 02/11/2013

Page 689 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

U.S. Bancorp Closed with explanation Yes

Wells Fargo Closed with non-monetary relief Yes

Arbor Residential Mortgage LLC In progress Yes

Bank of America Closed with explanation Yes Yes

PHH Mortgage Closed with non-monetary relief Yes

JPMorgan Chase Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

EverBank In progress Yes

Bank of America Closed with non-monetary relief Yes

Green Tree Servicing, LLC Closed with explanation Yes

Wells Fargo In progress Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Select Portfolio Servicing, Inc Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes Yes

Ocwen Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Page 690 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

312486 Mortgage FHA mortgage

312477 Mortgage Conventional fixed mortgage

311843 Mortgage Other mortgage

312858 Mortgage Other mortgage

312393 Mortgage Conventional fixed mortgage

311846 Mortgage Other mortgage

311844 Mortgage Other mortgage

312389 Mortgage Conventional fixed mortgage

311125 Mortgage Conventional adjustable mortgage (ARM)

309260 Mortgage Home equity loan or line of credit

312387 Mortgage Conventional adjustable mortgage (ARM)

310247 Mortgage Other mortgage

309261 Mortgage Other mortgage

309262 Mortgage Other mortgage

312839 Mortgage Conventional fixed mortgage

309264 Mortgage Other mortgage

309265 Mortgage Other mortgage

309267 Mortgage Other mortgage

312361 Mortgage Other mortgage

309268 Mortgage Other mortgage

309269 Mortgage Other mortgage

Page 691 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 75062 Web 02/09/2013 02/11/2013

Loan modification,collection,foreclosure 89403 Web 02/09/2013 02/11/2013

Loan modification,collection,foreclosure 30030 Postal mail 02/09/2013 02/20/2013

Loan servicing, payments, escrow account 34492 Postal mail 02/09/2013 02/12/2013

Loan servicing, payments, escrow account 33414 Postal mail 02/09/2013 02/11/2013

Loan modification,collection,foreclosure 30030 Postal mail 02/09/2013 02/21/2013

Loan modification,collection,foreclosure 30030 Postal mail 02/09/2013 02/28/2013

Loan modification,collection,foreclosure 06484 Web 02/09/2013 02/11/2013

Loan servicing, payments, escrow account 30005 Web 02/09/2013 02/11/2013

Loan servicing, payments, escrow account 32746 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 92883 Web 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 92660 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 90802 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 75052 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 33931 Web 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 76034 Referral 02/08/2013 02/13/2013

Loan servicing, payments, escrow account 19736 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 91364 Referral 02/08/2013 02/13/2013

Loan servicing, payments, escrow account 90005 Referral 02/08/2013 02/13/2013

Loan servicing, payments, escrow account 34606 Referral 02/08/2013 02/13/2013

Loan servicing, payments, escrow account 10538 Referral 02/08/2013 02/13/2013

Page 692 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes Yes

Homeward Residential Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

U.S. Bancorp Closed with explanation Yes

Ocwen Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Ocwen Closed with explanation Yes Yes

Bank of America Closed with explanation Yes Yes

Capital One Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

HSBC Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with non-monetary relief Yes

Citibank Closed with explanation Yes

OneWest Bank Closed with explanation Yes

American Internet Mortgage, Inc Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

BOK Finanical Corp Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

TD Bank Closed with explanation Yes

Page 693 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

309271 Mortgage Other mortgage

310011 Mortgage Other mortgage

309272 Mortgage Other mortgage

309273 Mortgage Other mortgage

309274 Mortgage Other mortgage

312349 Mortgage Other mortgage

310438 Mortgage Other mortgage

310066 Mortgage Other mortgage

309276 Mortgage Other mortgage

312345 Mortgage Other mortgage

309277 Mortgage Other mortgage

309278 Mortgage Other mortgage

310072 Mortgage Other mortgage

312338 Mortgage Other mortgage

309282 Mortgage Home equity loan or line of credit

310076 Mortgage Other mortgage

309284 Mortgage Other mortgage

310079 Mortgage Other mortgage

309285 Mortgage Other mortgage

309286 Mortgage Other mortgage

310080 Mortgage Other mortgage

Page 694 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account 56303 Referral 02/08/2013 02/13/2013

Loan servicing, payments, escrow account 55343 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 94521 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 93446 Referral 02/08/2013 02/13/2013

Loan servicing, payments, escrow account 34492 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 30135 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 20020 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 28052 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 95126 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 32818 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 34465 Referral 02/08/2013 02/12/2013

Loan servicing, payments, escrow account 19803 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 48473 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 90007 Referral 02/08/2013 02/12/2013

Loan servicing, payments, escrow account 96701 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 48439 Referral 02/08/2013 02/12/2013

Loan servicing, payments, escrow account 19803 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 01830 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 30044 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 19803 Referral 02/08/2013 02/12/2013

Page 695 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with non-monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Provident Funding Closed with explanation Yes

Bank of America Closed with explanation Yes

OneWest Bank Closed with explanation Yes

Arvest Bank Closed with explanation Yes

Ocwen Closed with explanation Yes

Bank of America Closed with monetary relief Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Page 696 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

312326 Mortgage Other mortgage

309289 Mortgage Other mortgage

310248 Mortgage Other mortgage

310082 Mortgage Other mortgage

312319 Mortgage Other mortgage

309291 Mortgage Other mortgage

309292 Mortgage Other mortgage

309301 Mortgage FHA mortgage

312309 Mortgage Conventional fixed mortgage

306739 Mortgage Second mortgage

309582 Mortgage Conventional adjustable mortgage (ARM)

310516 Mortgage Other mortgage

309796 Mortgage FHA mortgage

309801 Mortgage Conventional adjustable mortgage (ARM)

309808 Mortgage FHA mortgage

309938 Mortgage Home equity loan or line of credit

312696 Mortgage Other mortgage

310471 Mortgage FHA mortgage

310607 Mortgage FHA mortgage

312416 Mortgage Other mortgage

312277 Mortgage Conventional fixed mortgage

Page 697 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 89101 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 94566 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 33172 Referral 02/08/2013 02/12/2013

Loan servicing, payments, escrow account 19803 Referral 02/08/2013 02/12/2013

Loan servicing, payments, escrow account 43343 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 83854 Referral 02/08/2013 02/12/2013

Other 92210 Referral 02/08/2013 02/12/2013

Loan servicing, payments, escrow account 44039 Web 02/08/2013 02/08/2013

Loan servicing, payments, escrow account 67016 Phone 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 44406 Phone 02/08/2013 02/08/2013

Loan modification,collection,foreclosure 32720 Web 02/08/2013 02/08/2013

Loan modification,collection,foreclosure 11422 Postal mail 02/08/2013 02/19/2013

Application, originator, mortgage broker 30291 Web 02/08/2013 02/08/2013

Settlement process and costs 35222 Web 02/08/2013 02/08/2013

Loan modification,collection,foreclosure 00969 Web 02/08/2013 02/08/2013

Settlement process and costs 36351 Web 02/08/2013 02/08/2013

Loan modification,collection,foreclosure 85396 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 24026 Web 02/08/2013 02/08/2013

Loan modification,collection,foreclosure 30067 Web 02/08/2013 02/08/2013

Loan modification,collection,foreclosure 60074 Referral 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 77632 Phone 02/08/2013 02/11/2013

Page 698 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Wells Fargo Closed with explanation Yes

Capital One Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

PNC Bank Closed with explanation Yes

Seterus Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with monetary relief Yes

Ocwen Closed with explanation Yes

Bank of America Closed with explanation Yes

HSBC Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with monetary relief Yes

Page 699 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

312430 Mortgage Other mortgage

310713 Mortgage Conventional fixed mortgage

310544 Mortgage Other mortgage

310745 Mortgage Other mortgage

310788 Mortgage Conventional fixed mortgage

312729 Mortgage Other mortgage

312425 Mortgage Other mortgage

310575 Mortgage Conventional fixed mortgage

312415 Mortgage Other mortgage

310862 Mortgage VA mortgage

310864 Mortgage Conventional adjustable mortgage (ARM)

312011 Mortgage Conventional fixed mortgage

310900 Mortgage Conventional fixed mortgage

310918 Mortgage Conventional adjustable mortgage (ARM)

311090 Mortgage Conventional fixed mortgage

313091 Mortgage Conventional fixed mortgage

313084 Mortgage Conventional fixed mortgage

312418 Mortgage Other mortgage

312421 Mortgage Other mortgage

311836 Mortgage Second mortgage

312422 Mortgage Other mortgage

Page 700 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 98023 Referral 02/08/2013 02/11/2013

Application, originator, mortgage broker 43228 Phone 02/08/2013 02/08/2013

Other 34711 Postal mail 02/08/2013 02/08/2013

Other Postal mail 02/08/2013 03/06/2013

Loan modification,collection,foreclosure 32953 Phone 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 30157 Referral 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 23002 Referral 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 21227 Web 02/08/2013 02/08/2013

Loan servicing, payments, escrow account 44641 Referral 02/08/2013 02/25/2013

Application, originator, mortgage broker 40108 Web 02/08/2013 02/08/2013

Loan servicing, payments, escrow account 95118 Web 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 06457 Web 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 34461 Web 02/08/2013 02/08/2013

Loan modification,collection,foreclosure 92234 Phone 02/08/2013 02/08/2013

Loan servicing, payments, escrow account 54208 Web 02/08/2013 02/08/2013

Loan modification,collection,foreclosure 84101 Phone 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 44146 Phone 02/08/2013 02/08/2013

Loan servicing, payments, escrow account 02368 Referral 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 75227 Referral 02/08/2013 02/11/2013

Credit decision / Underwriting 92270 Postal mail 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 20147 Referral 02/08/2013 02/11/2013

Page 701 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Wells Fargo Closed with explanation Yes

The Huntington National Bank Closed with monetary relief Yes

Nationstar Mortgage Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

KeyBank NA Closed with explanation Yes

PNC Bank Closed with explanation Yes Yes

Bank of America Closed with explanation Yes Yes

Bank of America Closed with explanation Yes Yes

Wells Fargo Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

Citibank Closed with explanation Yes

Sovereign Bank Closed Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Page 702 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

312432 Mortgage Other mortgage

312444 Mortgage Other mortgage

311158 Mortgage Other mortgage

311186 Mortgage Other mortgage

310562 Mortgage Other mortgage

311167 Mortgage Conventional fixed mortgage

311497 Mortgage Other mortgage

312677 Mortgage Other mortgage

312844 Mortgage Other mortgage

312452 Mortgage Other mortgage

311546 Mortgage FHA mortgage

312447 Mortgage FHA mortgage

312446 Mortgage Other mortgage

311182 Mortgage VA mortgage

311505 Mortgage FHA mortgage

312437 Mortgage Other mortgage

312435 Mortgage Other mortgage

312598 Mortgage Other mortgage

313131 Mortgage Other mortgage

312433 Mortgage Other mortgage

312828 Mortgage Other mortgage

Page 703 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 91724 Referral 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 20109 Referral 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 89119 Postal mail 02/08/2013 02/08/2013

Loan modification,collection,foreclosure 21042 Referral 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 75244 Referral 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 30438 Phone 02/08/2013 02/12/2013

Loan modification,collection,foreclosure Postal mail 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 94104 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 93454 Referral 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 33155 Referral 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 32305 Web 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 77493 Referral 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 33327 Referral 02/08/2013 02/11/2013

Settlement process and costs 43219 Web 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 30017 Web 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 33028 Referral 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 78258 Referral 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 76022 Referral 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 22655 Referral 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 34609 Referral 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 85750 Referral 02/08/2013 02/13/2013

Page 704 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

HSBC Closed with explanation Yes Yes

Bank of America Closed with non-monetary relief Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Bank of America Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Citibank In progress Yes

Wells Fargo Closed with explanation Yes

Homeward Residential Closed with explanation Yes

Ocwen Closed with explanation Yes

Page 705 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

311211 Mortgage FHA mortgage

311357 Mortgage Other mortgage

311226 Mortgage Conventional fixed mortgage

311294 Mortgage Other mortgage

311297 Mortgage Other mortgage

311352 Mortgage Other mortgage

311299 Mortgage Other mortgage

311300 Mortgage Other mortgage

311301 Mortgage Other mortgage

311344 Mortgage Other mortgage

312892 Mortgage Other mortgage

311309 Mortgage Other mortgage

312741 Mortgage Other mortgage

311313 Mortgage Other mortgage

312449 Mortgage Other mortgage

311318 Mortgage Conventional fixed mortgage

311319 Mortgage FHA mortgage

311320 Mortgage Other mortgage

311321 Mortgage Other mortgage

311322 Mortgage Home equity loan or line of credit

311324 Mortgage Other mortgage

Page 706 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 48067 Web 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 44102 Referral 02/08/2013 02/13/2013

Loan servicing, payments, escrow account 21207 Phone 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 03263 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 11234 Referral 02/08/2013 02/12/2013

Other 92867 Referral 02/08/2013 02/12/2013

Loan servicing, payments, escrow account 66536 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 89433 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 92056 Referral 02/08/2013 02/12/2013

Loan servicing, payments, escrow account 91790 Referral 02/08/2013 02/12/2013

Loan servicing, payments, escrow account 80002 Referral 02/08/2013 02/12/2013

Loan servicing, payments, escrow account 28031 Referral 02/08/2013 02/12/2013

Loan servicing, payments, escrow account 01832 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 10924 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 70791 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 40258 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 27616 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 27610 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 28025 Referral 02/08/2013 02/12/2013

Loan servicing, payments, escrow account 07083 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 40475 Referral 02/08/2013 02/12/2013

Page 707 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Flagstar Bank In progress Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

E*Trade Bank Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes Yes

BankUnited Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes

PNC Bank Closed with explanation Yes

Bank of America Closed with non-monetary relief Yes

Page 708 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

312871 Mortgage Other mortgage

311326 Mortgage Other mortgage

311330 Mortgage Other mortgage

311333 Mortgage Other mortgage

311338 Mortgage Other mortgage

311339 Mortgage Reverse mortgage

311341 Mortgage Other mortgage

312886 Mortgage Other mortgage

311346 Mortgage Other mortgage

311350 Mortgage Other mortgage

310546 Mortgage Other mortgage

311353 Mortgage Other mortgage

311355 Mortgage Other mortgage

311356 Mortgage Other mortgage

311358 Mortgage Other mortgage

311360 Mortgage Other mortgage

311370 Mortgage Reverse mortgage

311378 Mortgage Conventional adjustable mortgage (ARM)

311387 Mortgage FHA mortgage

311393 Mortgage Conventional fixed mortgage

312881 Mortgage Conventional fixed mortgage

Page 709 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 55304 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 92562 Referral 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 10550 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 48093 Referral 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 83646 Referral 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 33917 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 20882 Referral 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 33172 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 33435 Referral 02/08/2013 02/11/2013

Settlement process and costs 48312 Referral 02/08/2013 02/13/2013

Loan servicing, payments, escrow account 32720 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 75104 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 44030 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 18360 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 30340 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 32258 Referral 02/08/2013 02/13/2013

Loan servicing, payments, escrow account 92340 Phone 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 20852 Web 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 85741 Web 02/08/2013 02/08/2013

Application, originator, mortgage broker 20736 Web 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 92881 Web 02/08/2013 02/11/2013

Page 710 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Homeward Residential Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Citibank Closed with explanation Yes

Bank of America Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes Yes

JPMorgan Chase Closed with explanation Yes

Green Tree Servicing, LLC Closed with explanation Yes

Bank of America Closed with explanation Yes

Fay Servicing, LLC In progress Yes

Reverse Mortgage Solutions Closed Yes

Ocwen Closed with explanation Yes

Bank of America In progress Yes

Bank of America Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Page 711 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

311514 Mortgage Other mortgage

312840 Mortgage Conventional adjustable mortgage (ARM)

311523 Mortgage Conventional fixed mortgage

311558 Mortgage Conventional adjustable mortgage (ARM)

311571 Mortgage Other mortgage

312888 Mortgage Conventional adjustable mortgage (ARM)

311632 Mortgage Conventional fixed mortgage

311638 Mortgage Other mortgage

311620 Mortgage Other mortgage

313130 Mortgage Conventional fixed mortgage

313142 Mortgage FHA mortgage

311778 Mortgage Home equity loan or line of credit

311834 Mortgage Conventional fixed mortgage

311841 Mortgage Other mortgage

311900 Mortgage Conventional adjustable mortgage (ARM)

311457 Mortgage VA mortgage

310538 Mortgage Other mortgage

311988 Mortgage Conventional fixed mortgage

312005 Mortgage FHA mortgage

312026 Mortgage Conventional fixed mortgage

313143 Mortgage Conventional adjustable mortgage (ARM)

Page 712 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan servicing, payments, escrow account Postal mail 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 92557 Web 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 97527 Web 02/08/2013 02/08/2013

Loan modification,collection,foreclosure 30019 Web 02/08/2013 02/11/2013

Application, originator, mortgage broker 64030 Postal mail 02/08/2013 02/11/2013

Settlement process and costs 75052 Web 02/08/2013 02/11/2013

Application, originator, mortgage broker 22116 Web 02/08/2013 02/11/2013

Application, originator, mortgage broker 90755 Web 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 34698 Web 02/08/2013 02/11/2013

Credit decision / Underwriting 98418 Web 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 80126 Web 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 92532 Web 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 15131 Web 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 30030 Postal mail 02/08/2013 02/28/2013

Loan modification,collection,foreclosure 95835 Web 02/08/2013 02/11/2013

Settlement process and costs 92308 Web 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 33187 Postal mail 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 20105 Web 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 61920 Phone 02/08/2013 02/11/2013

Credit decision / Underwriting 33472 Web 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 92618 Web 02/08/2013 02/11/2013

Page 713 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Servis One, Inc. Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

JPMorgan Chase In progress Yes

Wells Fargo Closed with explanation Yes Yes

Homeward Residential Closed with explanation Yes Yes

Ocwen Closed with explanation Yes

EverBank Closed with explanation Yes Yes

Loan Care Closed with explanation Yes

HSBC Closed with explanation Yes

Ocwen Closed with explanation Yes

Ocwen Closed with non-monetary relief Yes

Wells Fargo Closed with explanation Yes

Embrace Home Loans Inc Closed with explanation Yes

Servis One, Inc. Closed with explanation Yes

PennyMac Loan Services, LLC Closed with monetary relief Yes

Bank of America Closed with explanation Yes

JPMorgan Chase Closed Yes

Wells Fargo Closed with explanation Yes

Page 714 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

312076 Mortgage Conventional fixed mortgage

312092 Mortgage Other mortgage

312113 Mortgage Conventional adjustable mortgage (ARM)

313085 Mortgage Other mortgage

312222 Mortgage Reverse mortgage

312250 Mortgage Other mortgage

312265 Mortgage Other mortgage

312133 Mortgage Conventional fixed mortgage

312288 Mortgage Conventional fixed mortgage

312692 Mortgage Other mortgage

312693 Mortgage Other mortgage

312290 Mortgage Conventional adjustable mortgage (ARM)

312697 Mortgage Other mortgage

312699 Mortgage Other mortgage

312701 Mortgage Other mortgage

312303 Mortgage Reverse mortgage

312304 Mortgage Conventional fixed mortgage

310560 Mortgage Other mortgage

312314 Mortgage Other mortgage

312689 Mortgage Other mortgage

312318 Mortgage Other mortgage

Page 715 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Loan modification,collection,foreclosure 60629 Web 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 60171 Postal mail 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 75093 Phone 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 78232 Postal mail 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 78209 Phone 02/08/2013 02/11/2013

Application, originator, mortgage broker 21237 Web 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 07416 Postal mail 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 92130 Web 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 02028 Phone 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 86326 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 33781 Referral 02/08/2013 02/12/2013

Loan servicing, payments, escrow account 95119 Web 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 37411 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 60615 Referral 02/08/2013 02/12/2013

Loan modification,collection,foreclosure 21222 Referral 02/08/2013 02/12/2013

Application, originator, mortgage broker 28115 Web 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 98942 Phone 02/08/2013 02/11/2013

Loan servicing, payments, escrow account 03063 Postal mail 02/08/2013 02/11/2013

Loan modification,collection,foreclosure 85383 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 80004 Referral 02/08/2013 02/13/2013

Loan modification,collection,foreclosure 60401 Referral 02/08/2013 02/13/2013

Page 716 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

Nationstar Mortgage Closed with explanation Yes

EverBank In progress Yes

Ocwen Closed with explanation Yes

JPMorgan Chase Closed with explanation Yes

Generation Mortgage Closed with explanation Yes

Bank of America Closed with explanation Yes

Bank of America Closed with explanation Yes

U.S. Bancorp Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

PHH Mortgage Closed with non-monetary relief Yes

Ocwen Closed with explanation Yes Yes

Nationstar Mortgage Closed with explanation Yes

Freedom Mortgage Closed with explanation Yes

Nationstar Mortgage Closed with explanation Yes

Reverse Mortgage Solutions Closed Yes

Green Tree Servicing, LLC Closed with explanation Yes

Wells Fargo Closed with explanation Yes

Wells Fargo Closed with explanation Yes Yes

Wells Fargo Closed with non-monetary relief Yes

Bank of America Closed with explanation Yes Yes

Page 717 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints

(Results truncated. Use CSV format for all records.)

Page 718 of 718 03/31/2013

Mortgage complaintsBased on Consumer Complaints